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Galaxy Nexus LTE Update IMM76Q Sneaks Into Some Replacement Phones, is Not a Good Thing

Remember the mysterious IMM76Q update that showed up on a developer Galaxy Nexus LTE a couple of weeks ago? According to a handful of readers, this update has been pre-loaded onto a batch of replacement G-Nex devices, and this isn’t a good thing. 

One of our readers went through 3 replacement devices over the last week, all of which ran this new IMM76Q software. He said that his phone has been unable to hold a 4G connection for more than a few minutes at a time. It could have something to do with new radios in the update, as the baseband has changed to I515.10 V.FC04, from the I515.09 that came with IMM76K. (Edit:  As some have pointed out, the .10 refers to the hardware version, not software. It’s a mystery then as to why IMM76Q is destroying connectivity.)

He is also noticing that the on-device search seems to have been dumbed down and no longer returns results for apps or contacts, something we were afraid would come with the next update thanks to ongoing battles with Apple.

 

We aren’t sure exactly why only replacement devices are coming pre-loaded with this update. We also do not think that all replacements have IMM76Q, but if you get stuck in a batch of replacements that have been, you may be in for a rough ride. We are hearing that some stores have marked the devices with “Updated” stickers and are sending them back in some cases because of the number of issues that users have experienced. In fact, one of our readers took his device in to be looked at, and once the rep saw the “Updated” sticker, immediately knew the issues at hand.

Update:  As many readers have pointed out, this could have to do with the .10 version of the device, or just replacements in general. I’ll just say this – hopefully none of you have to get a replacement any time soon, as our comments on this thread alone are filled with users who have had nothing but problems with them.

If you have received a replacement Galaxy Nexus from Verizon over the last couple of weeks, how has your device been acting? Is it running IMM76Q?

Cheers Tim!

  • Trevor

    I got two replacement refurb Nexii in the mail the past week, one was .10, the other was .09. Both had IMM76Q firmware. I immediately unlocked, rooted and ROMed them with Bugless Beast.

    • hackaday

      can’t say enough good things about BB running on mine (well old one). I’m waiting for my replacement to come in tomorrow, and that’s one of the first things i’m doing.

  • http://profiles.google.com/mechanizedapathy Shawn Brandel

    Got a replacement with IMM76Q, and it’s been fine. Built AOSP 4.1.1 JRO03L for it, and that runs better :-)

  • kauthor47

    I work for a cell phone retailer and as of the past couple of weeks we’ve been getting all GNex’s that have the ‘updated’ sticker on them. Strange.

  • Buckoman

    Oh, dear lord, I thought I was the only one who had this problem.

    Got a Nexus as a loaner device until a GS3 came in stock (defective RAZR Maxx). Got one, and it couldn’t hold signal to save it from being thrown across the room. Got a second with the same problem. And IMM76Q to boot. Checked forums and it seemed to be an issue with the hardware version concerning the radio. Completely hated it. Not to mention that the frequent drops were causing the battery to die in just over four hours with barely any use. I figured I would rather use a defective Razr than be subjected to this madness.

    • kixofmyg0t

      You had a defective RAZR MAXX? What was wrong with it if I may ask?

      • Buckoman

        Sorry for the late response, but yes. A defective RAZR Maxx. Horrible touch sensitivity when using multi touch. Would cut out and I would have to press extremely hard on the screen for it to recognize even a single finger. Plus after the ICS update, the battery life has dropped about four hours (15 down to about 12, and even lower with my music playing or streaming.)

        I can’t stand it as it is right now, but I can use it until a replacement comes in.

  • Jeremy Martin

    Cyanogenmod 10. Why use anything else?

  • Bionic

    Yet more proof that nexus phones ARE NOT always better.

    • http://twitter.com/Defenestratus Defenestratus

      You’ll have a hard time convincing a lot of people that this is an actual nexus phone.

  • http://www.facebook.com/profile.php?id=607359615 PJ McCarthy

    I have .10 but 76k and have zero connection in lte mode…I was told to keep it set to cdma…even have issues with connection in 3g…2 replacement in a week for me

  • http://www.facebook.com/draguindin Diego Cannon Raguindin

    Just got the GNex as a replacement for my Rezound last Friday and it has IMM76Q. Indeed, my phone’s 4G connection cuts in-and-out frequently and consistently. Mega annoying.

    • h.ung

      How did you get them to replace your Rezound with a GNex?

  • Marty

    i have the same issue on a brand new Nexus with the same Build Number IMM76Q. I change Network Mode to CDMA its working better

    • Marty

      I took the phone back and got a new one and it works good

  • http://www.facebook.com/muellerm Michael Mueller

    Had a bionic that was having the 4G issue, got issued a replacement Nexus, didn’t check the build but it had 4G issues too. Got a replacement yesterday, has 76Q on it. 4G is better than last, but still drops after a few minutes of usage. Verizon has issued a data refund to my account dating back to May. They also said Samsung is working on a new build that will be out “soon” and that when that comes out, if I hvae the issue to call them back.

  • http://www.facebook.com/sean.plantz Sean Plantz

    I am on my 4th gnex right now, first one was my fault, screen fractured (im a mechanic, shaft smashed into me (right on the pocket the nex was in), refurb from asurion had a notification light that would turn on the second the battery was put in, and never shut off, even if the phone was off, second replacement another refurb, lost signal constantly, and had no voice half the time in calls, it seems they got the point with the replacement I have now, as they sent me a brand new one instead of refurb. I love the phone, but getting 2 duds in a row is kind of worrisome.

  • http://twitter.com/jarofclay Joe Swenson

    I got a replacement last week, but didn’t have a chance to look at the build before wiping it to put Bugless Beast on it.

  • Michael Schnider

    Just got my Nexus a couple days ago at Best Buy. Had the “updated” sticker on the box and phone. And has IMM76Q preloaded. Nothing to crazy in the connectivity department not do to bad does drop from time to time but thats a given with any 4G lte phone in my experience. Actually great battery life to…

    • SolipsisticPsychologist

      Were you really laughing out loud as you typed “I love this phone” (sic)?

      • Michael Schnider

        Absolutely. Why would you even type “LOL” if your not Laughing out loud, makes no sense if your not.

  • phil

    I returned 3 because of this

  • DanSan

    aside from the bad hardware issue, im more amazed that people have a stock/unrooted GN…

  • http://twitter.com/AMPthe13th Adrian M. Petty

    I’ve always had problems holding a 4g connection on my Galaxy Nexus since I got it months ago. I am running a JB ROM though so no IMM76Q. My Baseband version is I515.10 so I think it is a hardware problem.

  • Isaac

    I’m having the same connectivity issues with the IMM76K Build. In fact, I’m on my 4th phone, right now and trying to get a fix from Verizon. They aren’t being very helpful at all.

  • keithsmith22

    My wife’s new Nexus was doing this. After unlocking the bootloader, rooting the phone, I loaded Bugless Beast JB with no luck. Did some research and found the same radios my phone was on (bought the first day it was released). Google for the “I515.09 V.EK05 / I505.EK02 Radios” and you will be set. This is what I use and dropped signals almost never happen. Maybe once a month for a few seconds.

  • akazerotime

    Wondering if anyone the Q build has flashed back to stock and let ota bring it K.

  • cheezer88

    i got a replacement, but rooted it and installed bugless beast that i didn’t even notice

  • daryle barden jr

    My replacement came with IMM76Q update. I already rooted and running BAMF Paradigm. Should I still be having these problems? My search is fine but my GNex never holds a 4G connection a couple minutes.

    • DanSan

      doesnt matter what rom/software you load. if you have the bad revision and bad hardware you will continue to have issues

      • daryle barden jr

        Makes sense. I was kinda leaning toward the hardware being the problem.

  • Levi Wilcox

    My buddy got two in the last week from Verizon both IMM76Q. I set up his first device and told him to return it the next day due to the radios. His second device also came loaded with IMM76Q but did not suffer from the same connectivity issues. It’s been golden so far.

  • http://bit.ly/TylerHilliard Tyler Hilliard

    GF’s old Nexus couldn’t handle 4G, replacement with this mysterious update works great except for the dumbed down search is terrible, anybody with a link to an APK to restore full functionality?

  • Kevin

    I got a replacement a couple of weeks ago. It wouldn’t hold 4G signal for anything. I wish I knew to look for this. I ended up getting another replacement with rock solid 4G but with faint screen burn-in from previous use. It’s annoying, but I kept it.

  • http://profiles.google.com/adamtruelove Adam Truelove

    Screw anything Verizon gives you on this beautiful phone and put Jelly Bean on it yourself.

    • Jim McClain

      I might,but keep hearing that not everything works correctly yet

      • Mike_Cook7

        Don’t believe things don’t work. I have a GS3 and GNex and still go back to GNex a lot because the JB is sooo worth it.. Vicious ROM and BAMF worked great for me no issues at all. BAMF was more configurable but Vicious was faster. My 2 pennies!

        • Jim McClain

          been reading the forums and some have said that ‘s voice’ doesnt work

          • Mike_Cook7

            Svoice works fine on my Gnex but I prefer to use Google Now, its faster and seems to be more accurate.

      • http://profiles.google.com/adamtruelove Adam Truelove

        You heard wrong. Bugless Beast works perfectly as do most JB ROMs. The official Verizon JB binaries have been available for a couple weeks, and the AOSP has been out for a while. That’s all you need to make an official ROM as legit as any OTA.

        Here are the binaries: https://developers.google.com/android/nexus/drivers

        • Tony Allen

          I have Bugless Beast installed and I have LTE drops. Fact.

          • http://profiles.google.com/adamtruelove Adam Truelove

            Sorry guys, I get nothing like that.

        • owan

          LTE connection has nothing to do with the ROM. The baseband and radio hardware in the GNex are horrible. I just turned off LTE completely about 2 days after I got the phone because I’ve never been able to get reliable signal and/or handoffs with any ROM, stock or JB

      • http://twitter.com/AMPthe13th Adrian M. Petty

        I’ve had 0 problems with the AOKP JB Nightlies.

      • Kevin

        Everything works fine.

      • http://profiles.google.com/lolshooter michael steinmetz

        vicious works flawlessly only its not quite as customizable as others

      • http://www.facebook.com/steven.burr.370 Steven Burr

        Have my Gnex rooted and have Peter Alfonso’s Bugless Beast Jelly Bean ROM installed and have zero issues that i can spot.

      • jammin j

        Wasn’t there a problem with the GPS signal in JB? Has this been fixed? Anyone know when VZ is planning on rolling down JB to the GNex?

      • UrDoGG

        Go for it man. My GNEX with Bugless Beast JB rom has been the best phone experience I’ve ever seen/had. And yes, everything works on it. Actually, it’s scary how well everything just works the way it should. I have absolutely no complaints. Seriously, do it now. You will realize how dumb it was to wait, especially when you see how quick the process is.

    • Mike

      The issue with 4G dropping exists even on JellyBean. I’m on CM10 alpha and the issue still exists. I have gotten my 4th replacement device, the issue still exists. Will get a replacement device every day until I find one that holds the reception

  • Turb0wned

    Verizon Nexus… Enough said.

    • http://www.facebook.com/joseph.a.yager Joseph A. Yager

      This isn’t a Verizon thing though, is it? I thought it was because of Apple?

      • 4n1m4L

        That’s right.

  • El Big CHRIS

    I’m on my 4th replacement and 3/4 had terrible reception. This last one is still not great (compared to my sister’s) but none of the ones I received as replacements had this build number. Funny the rep asked me how many apps I had installed and if I had a task killer because “those things can mess with the radios” O_o

    • Tony Allen

      THAT is exactly why I need to be doing that job, not some stupid incompetent that doesn’t know a thing.

  • MacMan

    There are hardware issues with this phone. My original phone that couldn’t keep a voice or data connection up and would loose all connectivity for minutes at a time. My replacement came with .10 and works so much better.

  • Jay

    My wife and I each got a Nexus with IMM76Q and both phones had problems dropping signal every few minutes, 4G, 3G, or WiFi. We replaced both of them with 2 new ones that had IMM76Q, and both are getting great reception, no dropped signal whatsoever. The problems seem to be with individual phones, not the ICS build

    • Greyhame

      Do you happen to know what hardware version the latest phones are? (Does it list .09 or .10 in the baseband in the About menu?) The reason I ask is that I have a .10 and I have issues keeping a 4G signal. Thanks.

      • Jay

        Both the ones we returned and the two new ones we got were .10. I know lots of people have reported that that .09 are better, but at least in my experience it’s varied between phones, not build versions

        • Greyhame

          Ah, that’s great to hear (as far as .10 being ok). I purchased a new one recently for another line, and it came with .10. While I was dropping 4g inside, I wasn’t sure if it was just the building I was in or what. I tested it outside and worked perfectly. In any case, I’m (fortunately) not seeing some of the horrific issues reported here. Thanks!

  • RedPandaAlex

    I don’t understand why they’d dumb down the search in this version when the unlocked GNex has an even more sophisticated universal search with Google Now. Maybe Google Now’s implementation gets around the patent?

    • RedPandaAlex

      Actually, now that I look at it, JB’s universal search does sort of break things up a bit

  • J

    Got my replacement device yesterday with this new build. Definitely having 4G connection issues.

  • SamXp

    Got a replacement Nexus Aug 2nd and it was IMM76Q. I absolutely cannot hold a 4G signal for anything. They’re sending a replacement due tomorrow. Should be interesting to see what it is.

    • http://www.droid-life.com Kellex B

      Yeah this update is apparently the worst in history. Let us know what your new replacement is.

      • http://profiles.google.com/adamtruelove Adam Truelove

        When I first got the 4.0.4 OTA, for the first week mine couldn’t hold 4G at all either, but then it stopped doing that with NO change to the phone. Maybe this one will do the same thing, it could be on the network side of things.

  • [email protected]

    Hell I got a replacement and immediately upgraded it t AOSP 4.1.1 JB so it was irreleveant for me………..:)

    • SamXp

      Does the AOSP 4.1.1 JB update the baseband?

      • stoptheman

        No. AOSP has nothing to do with baseband, its just Google’s android open source code. The baseband is propriety to Verizon’s CDMA drivers and is only found on that type of phone with that type of radio. You can only get these drivers from Verizon, Google has nothing to do with them.

  • jmcdoo

    Just got a replacement yesterday, actually. It has IMM76K, however the baseband is I515.10 V.FC04/I515.FC05.

  • http://twitter.com/kjwilk91 Kyle Wilkins

    I’ve been running this version on my replacement Galaxy Nexus for weeks. Its not a bad thing at all. The battery life I am getting is far superior then previous builds. People that are having LTE signal issues are having hardware problems. I know this because I had two replacements. This one is fine now. I’ve talked on the phone and taken it to a store.and they all have replaced my phone with no issues. If people flash a rom that’s either JB or ICS these issues will continue. I know first hand.

  • Ted Zoller

    I sent my Nexus back a few weeks ago. I had problem in that WIFI was not able to be turned on. The phone I received has the
    IMM76Q build but I have not noticed any 4G problems. Actually the phone seems to be fine.

    • http://twitter.com/jkc120 Josh Carroll

      It’s because this particular person got a dud phone back as a replacement. http://code.google.com/p/android/issues/detail?id=24345

    • Tim Swann

      made in China or Korea? What was the production date? Mine is 7/24/12 and it’s been garbage. Waiting on my third replacement now.

    • SamXp

      This is so weird. The IMM76Q phone I received has been awful. Nearly useless. Maybe the build is unrelated to the onslaught of 4G issues.

  • Kyle Fullmer

    Um WTF is going on here. I have been using those radios for weeks without any issues what so ever.

    • Tim Swann

      not the radios, it’s hardware/software

  • R

    i515.09 vs .10 is simply a hardware version number, from what I recall. Shouldn’t make a difference I don’t think.

  • Dan

    1515.10 is just the phone revision number. Normally the “made in China” versions whose Hardware is causing the signal issues. There is no difference in this update aside from the search nerf.

    • Tim Swann

      yes. made in china batches are probly the issue

  • http://www.facebook.com/jonefoley Jonathan Foley

    The reason we all bought the GNex in the first place is its hack-ability. Even with pretty minimimal skillz, its almost trivial to load a cutstom ROM onto the GNex. It takes on the order of 10 minutes. So who really cares what VZW does or doesn’t do?

    • http://twitter.com/SparkysShocker SparkysShocker

      No ROM will fix hardware connectivity issues, try to read the article next time.

  • Drummer62

    My un altered Gnex, stock, never rooted has update IMM76K but its baseband is i1515.10 V.FC04/i515.FC05. I thought there were always two diff versions for some reason. Some were .9 and others were .10.

    • Drummer62

      oops I mean i515 not i1515.

  • Donnie M.

    I received a replacement device last week that had it installed and took to the web to see if it could be unlocked and rooted with the root toolkit. Noticed that the wifi wouldn’t connect and kept failing.

    • Donnie M.

      it also didint take the root well and kept bootlooping. the replacement that I have now is also running the update and I love it, haven’t been having any signal issues, lines in screen or wifi issues I was having
      So YMMV. But I have noticed issue with what seems like a delay when I answer calls.

    • Tim Swann

      unlock and root was fine for me. Signal was disasterous and still is

  • derekross

    My boss is actually getting a replacement GN tomorrow. Very curious to see what his comes with. Then I’ll gladly blow it away for a Jelly Bean ROM for him :)

  • maddroiduser

    I actually had a replacement sent to me last week. But I unlocked the bootloader and restored my rom backup as soon as I got it. I didn’t even bother looking at the update it shipped with.

  • http://www.kovdev.com/ koveleski

    Never noticed that the highlighting text color on this site is pink. Good stuff.

    • http://twitter.com/RobStemen Rob Stemen

      lol. Thanks for that observation, Dave.

    • http://www.droid-life.com Kellex B

      :)

      • trololo

        why pink Kellex just curious, differentiating from all the other green android sites?

        • Droidzilla

          It’s in the first Q&A session, I believe.

    • Jim McClain

      hmmm mine is blue

      • Aardvark99

        Blue in comments, pink on the rest of the site.

        • http://twitter.com/strifejester Justin Ellenbecker

          Comments highlight in gray for me and I am on chrome rest of site is pink.

      • https://plus.google.com/110773438514346746273/ tjhrulz

        Use chrome.

    • http://twitter.com/ChrisCorp ChristopherCorpening

      I was going to comment on this late last night and forgot. I really like it though!

  • http://twitter.com/jkc120 Josh Carroll

    Can anyone confirm the CDMA/LTE baseband values are still FC04/FC05? I didn’t expect a radio update in there, but just curious…

    • Kyle Fullmer

      I have the radios right now on AOKP nightly build (built the morning of 8/13) and have not had any radio issues. Been on these radios for a while.

    • SamXp

      Mine is Build Number IMM76Q and has Baseband version I515.10.V.FC04 / I515.FC05
      It was a replacement phone that I got on Aug 2nd.

  • Kenny

    Is the dumbed down search as result of the lawsuit the reason there is no STOCK Jelly Bean on my GNex?

  • Greg Morgan

    Guess I know to skip this update….

  • 4n1m4L

    Pretty sure the .09 vs .10 is the hardware revision not the firmware. Even when flashed, this will not change.

    • http://twitter.com/jkc120 Josh Carroll

      Yes, that is correct.

    • BloodiedWraith

      Yeah, it’s a hardware revision. I’ve had my Galaxy Nexus since March and it is .10. I’m pretty sure the only change that you’re seeing in that version is the change to not having universal search.

      • 4n1m4L

        the only part of the update that has any meat is “GoogleQuickSearchBox.odex”
        we confirmed this on xda last time dl posted about it.

      • cobjones

        Wife got one last week..

        Its .11 no problems

        • Greyhame

          Still made in China? Or is .11 back to Korea? (listed on a sticker that’s visible when the battery is taken out)

          • cobjones

            .11 is korea (two working and no problems) .12 is china (returned one wigh defective 4g radio).

          • Greyhame

            Thanks for the info. I have two; .09 (Korea), and .10 (China). Both are working well. Occasional dropped 4g indoors, but I’m in a big building where everyone gets poor reception.

    • http://www.droid-life.com Kellex B

      Updated.

    • Mike Yost

      He’s talking about radio’s not HW revision. The current released radio’s are I515.09 and apparently the updated version is I515.10. Nothing to do with HW.

      • Dan

        Sorry but all the .09 and .10 information under Baseband Version refers to the hardware version.

  • http://www.facebook.com/profile.php?id=503147811 Roberto Taylor

    The problem with phone not holding a 4G connection is very common with replacements. I went through 3 replacements myself before I got one that worked. And this was before any updates were released. It’s a hardware problem and not a software issue. This problem has been discussed extensively on several different forums.

    • http://twitter.com/jkc120 Josh Carroll

      And they just keep re-circulating them because they refuse to admit it’s hardware. http://code.google.com/p/android/issues/detail?id=24345

      • Jim McClain

        I have had 8 gnes phones, the one I have now holds signal really well, best of all of them, but still has the mic cut off problems, but rarely, but the key board lag is awfull at times

        • Steve Wojciechowski

          My wife had 6 Gnex’s and had similar issues, including the mic drop issue. Verizon was terrible through the RMA process for each. I’ve been with Big Red for 10+ years, and this about ruined our relationship. They need to quit circulating refurbished garbage.

          • Jim McClain

            well the nexus will never win any quality contests,a rep told me that they have had an incredible amount of phones turned in for replacement or traded out of it for another phone

        • stoptheman

          keyboard lag is a problem with ICS.