Share this Story

Verizon Locks Bootloaders Because Unapproved Software on Devices Will Ruin the Earth

Verizon issued an official statement today to acknowledge that they are opposed to unlockable bootloaders. This essentially confirms that the Samsung Galaxy S3 bootloader locking was done on purpose, even though every other major U.S. carrier is fine with leaving it open, as is the rest of the entire world. It’s the exact same canned response that we saw in an FCC letter back in February. Basically, they think that “unapproved” software on your phone could potentially destroy the experience that another customer of theirs could have. They also claim that it will impact their ability to provide you with proper support, should you run into problems with your phone.ย 

Verizon Wireless has established a standard of excellence in customer experience with our branded devices and customer service. There is an expectation that if a customer has a question, they can call Verizon Wireless for answers that help them maximize their enjoyment and use of their wireless phone. Depending on the device, an open boot loader could prevent Verizon Wireless from providing the same level of customer experience and support because it would allow users to change the phone or otherwise modify the software and, potentially, negatively impact how the phone connects with the network. The addition of unapproved software could also negatively impact the wireless experience for other customers. It is always a delicate balance for any company to manage the technology choices we make for our branded devices and the requests of a few who may want a different device experience. We always review our technology choices to ensure that we provide the best solution for as many customers as possible.

So, every other Samsung device that Verizon released without an encrypted bootloader over the last couple of years was OK, but the Galaxy S3 is not? They were also fine with exclusively releasing the Galaxy Nexus last year with an unlockable bootloader, just not this one. The fact that every other carrier on the planet seems to be fine with an unlockable bootloader on the biggest phone of the year, doesn’t mean a thing either.

Yeah, sure seems to be all about the customer, doesn’t it?

Via: ย The Verge

Cheers David!

  • DanSan

    i dont get it..

    its like modding a car, the car companies arent a fan of it but who the hell cares. hell, they even have laws that allow you to mod the car and also cover both yours and the manufactures ass. you can do whatever you want with what you paid for. Yes they can and should certainly deny you any warranty work god forbid you f*ck something up but seriously back off.

    honestly after the past 6 to 8 months on verizon, if i wasnt grandfathered into unlimited data and AT&T still had unlimited plans i would have totally switched. they’re really starting to piss everyone off.

  • SecurityNick

    I get that their canned response comes from the fact that they are trying to support all customers by making rules based on the lowest common denominator. However, what they fail to take into account is the people that are going to root their phones are not going to be the people that come in and complain about service. I think every single person that decides to root their phone does so fully understanding they may “break” their phone. They do so fully understanding that some things may not work correctly. And when those things happen and when things don’t work correctly, they aren’t going to call Verizon to ask what’s wrong, they are going to wipe cache and data and restore from a previous Nandroid backup and start over. Verizon’s inability to grow with not only the complexity of their devices but also the knowledge and complexity of their customers is truly going to hurt them. I will fully state that the only reason I haven’t switched services was because I have always felt that CDMA has been a superior service (in the US) and Verizon has obviously had the largest network. Increasingly though, I find myself closer and closer to switching to another carrier at the end of my term.

  • So glad I jumped off the vzw train

  • Matthew Harmon

    Support? They have never been able to support me to date, why start now.

  • mustbepbs

    Even if every person on Verizon that cares about unencrypted bootloaders left, they wouldn’t care. They wouldn’t feel a thing. We’re such a small number of people that I’m sure they’d be happy if we left. No amount of whining is going to matter, especially when it’s not the OEM calling the shots, but the carrier. The only hope we have is in devs and OEMs leaking the necessary tools.

    • DroidBricker

      You know, I hear that a lot but I think we’re a larger group than we give ourselves credit for.

      • Still not large enough, though. Verizon isn’t stupid… If they could make significantly more money by catering to the modding demographic, they definitely would.

      • mustbepbs

        In comparison to the great crowd of people that don’t care about these things? We’re very small.

      • You think that because it is the type of person you associate with. In the office where I work there is only 1 other person I know that cares anything about rooting a phone and he only does it to remove bloatware. I know of at least 20 people and have seen a lot more Android phones as I have walked around. We are probably less than 5% and Verizon were to lose their top 5% of data consumers then they would actually make more profit. They don’t want us plain and simple. Notice the Galaxy Nexus is not advertised it was a feeble attempt to shut people up for a while. They were hoping we would all buy one and then ignore every other phone they release.

      • RezCommando4231

        Could be, but anyone I’ve ever talked to IRL about Roms and bootloaders has no idea wtf I am talking about.

    • Droosh

      We are the ones that all the others go to for tech advice. Our numbers may be small, but Verizon doesn’t appreciate the magnitude of our collective influence.

      • I hear this all of the time. While I agree that it’s true I don’t think it really has as much of an impact as people seem to think.

        • Droosh

          , You’re probably right. Especially since I hear some many Android podcast hosts say they recommend the iPhone to most people to make it easy and so that they don’t get drafted into a tech support role for friends and family.

    • Michael Quinlan

      I left yesterday. Well, at least I started the porting process yesterday, and I’m joining the rest of my family on prepaid, with my GSM Galaxy Nexus. I don’t see ever going back to Verizon’s post-paid BS.

  • m6droid

    I’m going to shove my BOOTloader in their a-hole and lock it.

  • Tacoma4x402

    I think this is the biggest crock of sh*t VZW has ever came up with! I’m a novice user when it comes to android development and I have found that the best customer service I ever get about ANY of my android devices is from site such as rootzwiki, xda, androidcentral, etc etc. I kid you not, VZW customer service knows NOTHING compared to me(just a novice) They go by a freakin manual and wouldn’t ever tell you that fixing the phone just might require flashing cm9 or aokp!
    I still am awaiting my vzw sgs3 and yes i am a bit frustrated about the locked bootloader but I do know that there will eventually be a work around cause we have the best developers out there. And if there’s not…I still am going to enjoy the phone just for the specs it has. I know it could be A LOT better but at least we have root for it.

    • They do have root for it…

    • gorkon

      Yeah it’s already unlocked…. ๐Ÿ™‚

      • Hunter

        *Not unlocked….but they do have a work around

        • gorkon

          Forgive me….cracked and hacked…. IE: You can do what you want.

          I GET not liking that it was locked in the first place….

          • moelsen8

            not quite the same. you can’t really do what you want.

          • gorkon

            Well…anything but swap the kernel out. ๐Ÿ˜‰

          • …Which is a biggie for many folks.

      • bootloader is still locked, it’s just they have found work arounds to get it rooted and custom kernels installed so far.

  • CIFchamp24

    I can’t begin to describe how happy I am that I know my carrier is protecting me :)))) Thanks for watching my back big red. I don’t know what I would do without you…

  • Sven Enterlein

    Basically what they’re saying is that their customers are dumb. I’ll leave the interpretation to the individual…

  • sporttster

    FINALLY the truth comes out and they stop blaming the manufacturers! As some have stated, if you root and use other ROMS, you lose customer support. That is easily rectified for Verizon. Make it clear that if you do this, you risk losing customer support. There, I solved the BL locking problem for you, Verizon. It’s pretty simple. Unless…..there’s another ulterior motive here….. otherwise the solution is simple. With other carriers allowing it, Verizon is standing on a one legged stool here.

    • gorkon

      And they could even train people to look in the Phone’s Status page. If the build number doesn’t match what it should be, then no service for you!

    • Moto phones are all locked regardless of carrier. Not verizon’s fault in that case.

  • Maui

    As I said before: If Sprint can properly roll out an effective LTE network quickly, then they will be the new Verizon. Unlimited data, LTE connectivity, and the best relationship with Google of any US carrier? Yea, that would make me jump ship from Verizon in a second.

    • Destroythanet

      Yeah, I’m thinking of jumping ship as soon as Sprint gets LTE in Southern Cali.

    • Diablo81588

      You forgot to include slow, unreliable service.

    • Droosh

      That’s equivalent to waiting for T-Mobile to role out their LTE-Advanced network.

    • Isn’t Sprint also CDMA?..

      (I mean, why bother changing carriers if you end up with the same outdated standard as the โ€œbasicโ€ service?)

      • Droidzilla

        Because most of us don’t give a crap whether something’s CDMA or GSM as long as we can make calls reliably and have decently fast mobile internet.

      • Technically CDMA isn’t “outdated”, as it’s a newer technology than GSM. GSM is older than CDMA and TDMA but still maintains some key features that make it a better choice.

  • Harvester4

    This just makes me steam! First sharable data crap. Then this! I have done my part and already steered one potential customer away from them. I will be contributing to the bounty on the bootloader crack once that gets organized.

  • Which means, don’t expect to see another Nexus from Verizon in the future .. sign …

  • sparticus

    Can someone elaborate on the spectrum deal and how they cannot tell you u can’t have a phone on there network. Or whatever something like that. Please and ty

  • Verizon sucks

    “will impact their ability to provide you with proper support” This is laughable!! People on these forums know more than the idiots at Verizon.

  • DedliYeti

    Soooo…. does that mean it will just be a little harder to unlock the bootloader? Or does that pretty much mean “No custom ROMS for GS3”?

    • Mack

      A locked and encrypted bootloader doesn’t necessarily mean no custom ROM’s, it just makes everything much more difficult and limiting.

    • Droidzilla

      Same as with Moto locked phones. You can get custom ROMs, but no custom kernels.

  • Gareth Cove

    I could only imagine 2 reasons for locking their bootloaders:
    To keep their baked in software installed at all times, some people may give in and start using this software’s subscription services (NFL, VZ RINGTONES, ETC).
    To ensure that their roms will accurately gauge and create metrics to your usage and phone behavior.

    Neither one is in line with Net neutrality and neither reason is acceptable.

    • Thanks to ICS you can disable all the bloatware without modding the phone at all yay!

      • Droidzilla

        Took me like 15 minutes, there was so much bloat on my RAZR. I get better battery life now, though.

  • Verizon is a confused mess of double standards. And how in the world does the way I use my phone ever affect other people’s experience on their phone? Only stretch is network use by using too much data.

  • When will everyone get it? Verizon doesn’t like you? In fact, they DISLIKE you? Modders, rooters, the whole lot. “Go someplace else!”. They are all but screaming at us, as they open the exit door. This is conjecture, but I suspect we use more resources in terms of data, phone turn-over, and excessive use of upgrades.

    The irony? I believe we also help drive the direction of the market and they could be harmed by us leaving, which I am planning on doing.

    Verizon just isn’t that in to you.

  • Mack

    Verizon is trying to regain the control they had back when everyone had a regular cell phone.

  • Kisuk3

    Verizon, the day the other carriers catch up to your network reliability, your going to be in a lot of trouble.

    • chilltech

      If Sprint had the network Verizon has, I would leave Verizon in a nano second.

      • TheWenger

        I’m set to drop VZW for Sprint when my contract is up around the end of 2013. Sprint should be pretty sweet by then, if their whole plan actually works.

    • Joey

      Hell to the yes son, hell to the yes…. At least here in FL AT&T has caught pretty much up with VZW and even though they don’t have LTE in near as many places, HSPA+ is good enough for me. When my contract is done I’m outty.

      • CORYK333

        Word to the motha G

    • Didn’t T-Mo make some deal with VZW to use some of their LTE towers? After my contract expires I am moving over to them because VZW is a bag of dicks and the shared data plans suck.

  • yep

    Look, as much as you hate verizon for doing this, try being in their shoes. if everyone is running around flashing random things and something breaks, who do they go to to get a new phone? They want to be able to provide the same customer support to all of their customers and that requires everyone to be running the same thing. that’s why its locked.

    They should unlock it since you purchased the device but it’s their decision since they subsided it for 99% of you

    • stupidllama

      so what is it, is it not that big of deal because most people wont root and rom their devices or is it a big deal because everyone will do it? Seriously, we have heard both responses from them. You mean for them to be able to provide CHEAP customer support to all of there customers, sure the $9 hour phone jockeys could be trained to help with more then just canned response problem, but then they might demand more money.

      And what about after the contract is up, in two year if i don’t upgrade my phone, they are no longer subsidizing the phone, I have now paid the full amount for my phone, i should be able to what i want with it.

    • Eric Hauth

      its one thing if you were leasing the device from them… regardless if you purchase it for a subsidized pricing or full retail you are still buying the phone from them. its your hardware and there is nothing they should do about it, but leave the device alone.

      • Droidzilla

        This. It’s like saying a store partially owns your product because you bought it on sale. Has @de0c2310f706c961801aad626b6135f2:disqus never heard of an ETF?

    • That’s why they should refuse support unless the device is restored to stock condition or they can charge for support. These are problems that don’t have difficult solutions.

  • Hmm….

    Hence the locked Moto/Droid phones, just like Moto said. You didn’t think that major deal M and V made with the original Droid came without strings? V pushes the phones, V calls the shots. Now they’re flexing their muscles and trying to inflict the same crap on everyone else. Unfortunately, there aren’t enough of us who actually care about unlocking/rooting to make one tiny bit of difference to V, even if we all left en masse.

  • Mack

    99% of the time when someone unlocks the bootloader and/or roots their phone, they will not be calling Verizon if something goes wrong. They will end up doing the smart thing and find help from a developer or other knowledgeable Android user.

    • balthuszar

      i’m rooted(razr) and my husband is not(rezound)…and he comes to me for help, and i go to the internet for help…the vzw techs are morons

    • New_Guy

      That’s exactly the point that I wish VZW would understand. The one’s rooting and flashing don’t need your help. I only need you if the hardware itself is broken, not the software…Unfortunately, there are people that try to game the system when something goes wrong. Those people should be kicked int he nads…

  • By locking the bootloader, they are ruining my consumer experience.

    • AlexKCMO

      While I agree, read the statement carefully:
      to ensure that we provide the best solution for as many customers as possible.

      Most people who buy the phone don’t care about unlocked bootloaders. They’re trying to corner “tinkering” types to the Galaxy Nexus.

      • chilltech

        If I buy a phone or any devices, i should have the right to do with it as I please. Its called ownership, not leasing/renting.

        • AlexKCMO

          Again, I agree with you.

          I’m pointing out that Verizon is trying to deter the non-technically inclined from modding their phones. They want you to grab the Galaxy Nexus if you want to do that, but not mess with the SGSIII. In their eyes, the line “as many customers as possible” means the 99% of users that will never modify their phones and don’t care about it.

          • userjoe9066

            Pretty much this right here. Anyone who’s worked tech support knows this. Might not be right but a money grubbing corporation doesn’t care about “what’s right” they care about protecting their bottom line and profit margins.

      • AE35

        to ensure that we provide the best solution for as many customers as possible.

        What are you talking about? This is the same line they gave for charging a $30 upgrade fee. Do you feel better served or just 30 bucks poorer? That’s just corporate speak for “bend over”.

        • AlexKCMO

          Wow, the reading comprehension is so bad here. Why do I even bother trying to have meaningful conversations?

          For those of you too dense to realize the reality of whats happening, it’s called Public Relations. Get it? Do you think VZW corporate cares about the 10,000 subscribers that are going to be interested in phone mods? We’re a piece of the “negligible percentage” that in the end, doesn’t hurt the bottom line. Their market research shows maybe 30% of us will actually leave at worst, and the rest of us will kick and stomp our feet but nothing will actually happen.

          The bottom line is numbers. Verizon has the largest and most reliable network, so they will get the most subscribers.

          You can sit here and be idealistic and pretend they should do the right thing, but the bottom line is, their attitude is “You want an unlocked bootloader, buy a Galaxy Nexus.” They know this is a popular phone and they want to keep this locked down so the script kiddies who learned 3 or 4 adb commands won’t be able to hack this phone.

          My best guess is (at this point with the news that’s come out) that they’re thinking this phone will be underdeveloped because those who want an unlocked version will go to the other carriers and leave this one mostly unmodified (like the Motorola phones).

          To reiterate, for as many customer’s as possible means they’re OK upsetting 1% to ensure an “ideal” (read: Verizon approved) experience.

          • Brian Davis

            You took that much space to condescendingly explain the commonly accepted fact that Verizon locked the bootloader because they are greedy, and you call others “dense”? Too funny

          • AlexKCMO

            Greed? How do they make more money by locking the bootloader?

      • userjoe9066

        Very valid point here. I don’t like what Verizon is doing but we as techies have to understand that 90% of user AREN’T, like it or not. So they’re trying to do what’s in the best interest for “most” of their users. Sucks but majority rules. Rest assured if 90% of user rooted their phones like we do then this would be a very different story.

  • Andrew

    Only Verizon could mess this up. They clearly don’t care about their customers.

    If someone is going to unlock and do things to their phone, they aren’t the type of person that calls $12/hr VZW tech support reps when something goes wrong.

  • SomeDooD123

    F YOU VZW!

  • Robert Jakiel

    If you’re service area is covered well by T-Mo or AT&T drop VZW and go elsewhere. I did when my contract was up with my OG Droid and went to T-Mo and it was the best move I have ever made. That and GSM trumps CDMA in terms of available and unlocked handsets.

    • RedPandaAlex

      HSPA+ Gnex FTW. And I still get Internet speeds comparable to my 10mps home wifi network.

  • mbaldwin85

    ” requests of a few who may want a different device experience”

    They underestimate the size of the modding community

    • Diablo81588

      Compared to their entire customer base of over 100 million, it’s probably fairly small.

      • stupidllama

        so which is it, is it small so who cares? or is it so large they cant do it because everyone will and they wont be able to help them?

    • No, I think you overestimate it.

    • No I am pretty sure you over estimate it. They are looking at pure numbers of devices sold compared to complaints.

  • DJyoSNOW

    Ruin th experience FOR THE BETTER. Also on xda o swear the tech guy proves in his video that it is legal to root a device…

  • Corey Foltman

    verizon’s customer service., it doesnt matter what the issue is, this is their response…”Try rebooting the device. Still doesnt work? Pull the battery for 15seconds and then turn the phone back on. Still Doesnt work? It’s defective, exchange it at the store you bought it from.”

    • You forgot “You need to do a factory reset”.

    • chilltech

      Its sad that this is what technologies has come down to…

    • Glen

      I have had this experienced by a friend. He was trying to send full resolution photos and long full resolution videos via text. He went to Verizon while on vacation and they told him he had a defective device (Droid Incredible 2). I showed him how to resize his media for transmission via MMS. I sent several photos and movies from his phone to mine and showed him how to send larger media files via e-mail atachment. When he forgot how to follow these instructions, he went back to the local store. No one at the store could complete these simple steps–so they ordered a replacement device!

      The techies Verizon is now targeting are NOT the people who take up the time of the often inadequately trained people charged with providing the vaunted SUPERIOR technical support to Verizon customers.

    • CapnShiner

      If Verizon claims their support is superior and this is what it’s like, I am scared to think how bad it is with the other carriers.

    • balthuszar

      i called one time to get my husbands phone fixed…and i told them from the start that i had done a battery pull, and a factory reset…and he STILL started walking me through how to do those two things

  • TJz

    LoL yeah……

  • Treknologist

    Once my Verizon contract is over, I think I’m jumping ship to AT&T. Though I’m not a fan of AT&T (due to a poor experience in the past), I want to switch to a GSM provider and I want to just buy a Nexus phone from Google. I’m sick of contracts and other problems I’ve had with Verizon when I travel. I just hope the dropped calls with AT&T have reduced in number. That was pretty bad several years ago when I had them.

    • RedPandaAlex

      If T-mobile is an option, they’re the first I know of that actually provides a discount if you bring your own phone.

      • Treknologist

        Thanks! Once I am off-contract, I’ll see what offers both AT&T and T-Mobile have, though I do get 10% off on AT&T because of my job.

      • T-Mobile is where I am headed…

      • As long as your phone supports their weird 1700MHz band, which is false for probably more than 99% of phones made for the rest of the world.

        Are all GSM phones sold in the US penta-band?

        • Droidzilla

          The GNex on the Play store is, and probably whatever else they end up selling there.

      • Danny

        I just made the switch from Verizon to T-Mobile…not only did I save money down from about 220 a month with Verizon to 130 a month with T-Mobile, but I also use my Galaxy Nexus from Google Play store and it works great! Only down side is with T-Mobile I have great HSPA+ speeds in most major cities, but I loss all data when going between cities (it drops down to edge so I still get voice and txt). What I did was went into T-Mobile and got a new phone and tested it out for 14 days then returned it got all my money back (aside restock fee) and bought the SIM card for my Galaxy Nexus.

    • Took the words out of my mouth..

  • Buur

    “We always review our technology choices to ensure that we provide the best solution for as many customers as possible.”

    So the best solution is to lock customers out from doing what they want, while not harming or helping any of the customers that don’t care about it either way?

  • marty jones

    Absolute power corrupts absolutely.

    • CIFchamp24

      No quotes or citation???

      • summit1986

        Lord John Emerich Edward Dalberg-Acton

  • Ken Bosse

    Rooting is our choice, not theirs. You root, you dont get VZW support. I’m fine with that, but it should still be our option what we want to do with our phones

    • RedPandaAlex

      Doesn’t HTC make you go online and register your device to unlock it so they can keep track of who’s device is legitimately broken and who messed up their own device? I’m fine with something like that.

      • Yea, you get your unlock key after registering with HTC. They even walk you through how to unlock your phone.

      • J Dub


    • JustAnAngryJOE2

      Plus who really wants VZW Support anyway, majority of them are Idiots anyway..literally

      • New_Guy

        You are completely telling the truth about that. The advice they give is hilarious at best.

        • Cowboydroid

          Most people rooting their devices know far more about their device than any Verizon “support” drone. I sometimes wonder where they find those people.

          • JoshGroff

            That’s because we prefer office work to being corporate retail drones.

          • New_Guy

            They don’t necessarily hire people based on how much they know. People who know (like us), will inevitably teach. They’d much rather people who can be trained on and will accept the BS. If you and I were ever sitting in one of those training rooms and they said. “always advise the customer to download an app killer,” we would both walk out immediately.

          • JustAnAngryJOE2

            sad thing is though very few, they actually do have trainers that are that in depth as we are but the higher ups more or less give them the basement maneuver, more or less if your willing to play ball we will let you out kinda thing lol

        • Ashadan

          oh your (insert name of phone other than a moto razr) isnt working? well why dont you trade it in for the brand new razr maxx becuase it’s SOOO much better than everything, even sex!

        • LordStickMax

          Seriously idk how many of them just suggest a factory reset.

          • picaso86

            ^ Oh my God! this is so true!

          • Knlegend1

            That’s all they know lol.

        • kashtrey

          Most of the time it’s: “have you tried rebooting your phone?” or “okay, power down the device, remove the battery, please wait a minute, now put the battery back in and restart the phone. is the problem solved?” If that doesn’t work it’s “well you seem to be under warranty, I’ll send you out a refurb.” lol

          • JustAnAngryJOE

            That is exactly what they say, too and i kid you not upper management will literally state its not their job to know the details of their product. Thats what the manufacturer is for . Got to love Americas #1 NWK at passing the Buck and pure contradiction of the Air

          • userjoe9066

            To their defense though, a lot of the time that will solve many very BASIC issues. Many years working in IT and Technology in general has taught me that just rage quitting and starting over often times resolves very minor issues people have.

          • New_Guy

            Haha! I had a power button (hardware) that physically broke on my Thunderbolt and they insisted that I call from another line so they can talk to me while I try removing the battery and resetting the phone. After rounds of “Are you kidding me, the button, the BUTTON, is broken! What will resetting it do?!” they finally got me on the phone with a lady that gave in and sent a refurb. But, not until two calls and about 30 minutes worth of my time.

            What a joke!

        • michael arazan

          So does verizon still support the app market? That is unapproved software, or did verizon test every app in the play/ amazon market, not to mention the off market apps? Downloading an app is software like a modded os not to mention skins to put on your device like nova launcher. So are they going to ban people from using the play/amazon market on vzw? Somehow all this stuff is suppose to affect their secret propietary 4g network, that’s why ota updates take so long, because vzw won’t allow google or phone companies have the code to update the software and verizon adds it after the update is ready, and then “tests” it for 4-6 months.

          • New_Guy

            The truth is, the unapproved software they don’t like does not come from the market. It is the type of software that manipulates the read only memory; i.e., custom ROM’s. The problem is that people like you and I who are smart enough and bold enough to realize that we have already paid for our data and won’t pay for it twice know that flashing custom roms will allow us access to our wifi tether. We effectively (though rightfully) eliminate a potential revenue stream for VZW. The CEO is actually brilliant in the fact that he stopped fighting us and said, “if you want unlimited tethering, I’ll give it to you. But, it will cost you. How’s $50/gb sound?”

            The share everything plans, encrypted bootloaders, and the phasing out of unlimited data plans entirely, all point to one thing: VZW has declared war on the Super User. I, for one, am moving on and will fight this war with my wallet my friend.

          • michael arazan

            In the play market their is a non rooted app that allows the phone to tether devices and make your wifi hotspot for free, thanks to droid life for pointing it out. just an fyi. And I too will move on when/if they remove my g-fathered unlimited data too, and will go to sprint in 2013 they will have their true lte network started and running.

      • AlexKCMO

        That’s the truth. I went to the store to see if they had any SGSIII display units so my wife could see if she wants a white one, they swore to me the phone was not out yet and that we didn’t have the SGSIII. We then showed them the phone and they just stumbled while we said we’d be back in a few days.

        • coolsilver

          That must been priceless when you said, Oh Really.. Like this one here?

          • AlexKCMO

            It was pretty amazing. How could these dumbasses not know the pre-orders were going out early?

    • Damn Europeans don’t know how good they have it..

      • strows

        it’s true they do. you would think that we would be getting all the love…

    • VZWIndirect

      I can, at least partially, understand where they are coming from here. I see at least 1 or 2 phones a week come into the store for warranty exchange that have been rooted, custom ROM’s installed, and or bricked. And, with most of these customers, they expect me to fix their screw-ups. Now, at least as a tech, I can usually get their phone back to life (for a fee), but I can see where VZW doesn’t want their barely trained “tech support” staff to have to mess with customized phones.

      Personally, I would like to see some way of coding the phone to show if it had been rooted, or had a custom ROM installed, and if so, void the warranty. If the customer wants to play around inside their device, and is willing to accept the risk, than so be it.

      The problem is not with informed users, its with the average teenager that Google’s up info on installing a new ROM for their phone, then bricks it, and wants VZW to replace the phone.

      • Sp4rxx

        Or, like HTC, walk you through the safe way of unlocking your phone and provide steps on how to fix a potential brick.

        Instead of being all high and mighty about it (not you, but VZW), offer tools to do it right.

        It’s a flat out lie that it would interfere with how you connect to the network if rooted/unlocked – especially if you were offered the tools to take it back to stock.

      • Jake

        Just off zero device support plans at a discount for people like us. Problem solved! We don’t hassle their support staff for stuff we caused unless we are ready for a big fee. They can save some cash by laying off some support staff bogged down by stupid users trying to pimp their phones and failing.

      • Love this comment. Respect.

      • AnAngryJOE

        Funny you should say that, i myself used to be a VZW tech back in the day and i had actually written a small guide for the pwrs that be to check a device for root, since at the time they were firing folks for swapping out rooted devices and you know what there response was…It takes too much time to do it and even if we inform the customer that the warranty is void, somehow we the store are still obligated to help them? Lol next thing i know im out of a job for being smart.

      • I wouldn’t want it to fully void the warrenty. Many of us root and install new roms but our hardware can just die. I understand if we killed something software wise but if the screen just stops working then it is Samsung’s fault not mine.

        • balthuszar

          but if the screen dies, or anything else that causes the phone to not be able to be turned on…how would they know it’s rooted?

      • junjlo

        the thing that kills me is ya its a brick in a normal persons hands but when they take it it they cant almost always unbrick your phone

  • I hate you verizon

  • A-are you guys crazy?! Locked bootloaders ftw!

  • T4rd

    All the more reason to leave them and go with a no-contract carrier with an unlocked phone of your choice. This is what I’m doing when then force me off unlimited data. I understand it will hurt a bit more on initial cost, but there comes a point when we have to vote with our wallet and take a stance against this BS. Carriers should only provide the connection, not regulate what devices we put on it and what we can do with them..

    • Droidzilla

      This is so true, but unfortunately, in my area, no one has the network that Verizon does.

  • big007hed

    They have gotten so big they can do what they want….

  • This proves it. The guy with the biggest pecker gets all the girls.

    Why else do we put up with the abuse?

  • Apostrafee

    That explanation makes as much sense as the one they gave for the upgrade fee

  • Relentlesspace

    Anybody know how to bypass the activation screen on the Verizon S3 yet?

    • tyguy829

      Have you tried the four corner trick yet?

      • Relentlesspace

        that’s only for motorola droids, i believe

        • Matthew Harmon

          Corner trick woks on my Galaxy Nexus…

          • Relentlesspace

            Doesn’t work for the S3

  • Wes

    I bet they got fed up with idiots bricking their phones and expecting support to help them.

    • I would bet that the number of people that have actually bricked a phone and cried to Verizon is beyond minimal.

      • Diablo81588

        I disagree. Go on Droid forums and look at all the idiots that try to install leaks, soft brick their phone, have no idea that it’s very easy to fix if you do your research, and then go file a warranty claim.

        • Guest

          Said idiots are still going to try to do the same, except they will brick it that much easier.

          • Droosh

            That’s the key point. This will only lead to more soft bricks wasting their support team’s time.

        • r0lct

          All 1,000 of them? I doubt that shows up on a revenue report as a unique line item.

        • Droidzilla

          Do you realise how many customers Verizon has? Here’s a hint: if you can quantify the problem customers by individually reading about them on forums, it’s not statistically significant.

      • J_Boch

        Add to that its easier to brick when Verizon makes it more difficult rather then, gasp, leaving it open and making recovery easier Ala nexus

      • moelsen8

        if verizon really wanted to help their customers, they’d provide a utility program to reflash the phone to stock firmware in one-click. much like reinstalling windows. even apple will restore the phone’s stock software. all verizon seems to be able to do is pile-on levels of added complexity to ensure that you’re probably going to brick your phone at some point if you screw around with it.

      • Glen49

        On a recent visit to a Verizon store, I spoke to the sales rep. I told him that the vast majority of people who root their phones pose no risk or burden to Verizon. We do NOT expect software/OS support from Verizon customer support and are fully capable of unbricking a phone, should that happen. He agreed and admitted that he had rooted all of his Android phones.

        Verizon’s claim that this group of Android enthusiasts pose a major problem for their customer support department is absurd. And how in the world does changing the software on the phone I purchased using the reasonable amount of data which I purchase every month threaten the experience of ANY other user?

        This is especially disappointing after leaving behind the high quality radios of the Motorola phones in hopes of avoiding the tedium of constantly trying to work around their locked bootloader. Bad move Verizon.

  • I’ve yet to see a phone from verizon that had an unencrypted bootloader (not including the nexus)…

    • mustbepbs

      The Fascinate.

    • haha


    • I may be wrong, but I thought all of the HTC phones were unencrypted and even some of them are unlocked.

    • tyguy829

      Uhhh every single samsung phone on verizon to date except the s3, an option on every htc phone all the way back to the droid eris. It really has just been motorola up until this point (except for the og droid of course)

  • Willie

    Verizon really blows!!!

  • Dan Rogers

    I am not at all surprised by this…

  • Verizon sucks scrotum.

  • *facepalm*

  • Guest

    Verizon being Verizon.