I have received and reviewed the letter that you have sent from Verizon. First off I would like to say I have not gotten any phone call from them about this matter and I just got a letter in the mail on 05/18/2012. I am sorry there was not enough time to call them about this matter since I got home from work after 8pm. I also do not like the fact that Joe states Ms. Privett when I am a male.

On the second paragraph it states I called into Verizon and I did. I was told that the update would be out in the first week of May by customer service. I was then told that the update had to come from Samsung since they are the maker of the phone. This is where Verizon told me a completely false statement and the update comes from Google Inc. At that time that is when I was cut off by the lady that worked for Verizon and she told me no and that was pretty much the end of the call. After I got off the phone with Verizon I did some more research and that is when I contacted Samsung directly to see where the update was. When I was on the phone I asked them about the Samsung Galaxy Nexus and how the updates worked on the Verizon line. This is when I was told that the phone is suppose to get its updates directly from Google Inc., I was then told not to get to excited. This is when she went on to tell me that Verizon would not allow this process to happen because they wanted to control the phone. I was also told they we should have Google Wallet on the phone and we don’t due to Verizon blocking this app form working on the Verizon line. This is when I told her thanks for the info and the call was over with.

My next step was to get info coming from Google stating they push all updates to the Nexus line phones. This is when I came across a PRESS RELASE from Google Inc. that we have pushed out the new update for the Verizon Galaxy Nexus but Verizon has not released that yet. That was in the later part of February this year. So when I contacted them on March 27 th you could tell by the way the Rep talked that there was an update that Verizon was working on for the phone and they had no Idea when it was going to be released to the public. Now you can walk into their stores and the model that is sitting there for customers to look at has the 4.0.4 update that Verizon has pushed to them and the public is still waiting.

I do find it rude that Joe T.I.D thought it would be a great idea to give me a credit for one month when this problem has been going on since December and I think that it was ok of me to ask for my money back for the phone and for all of my open contracts to be paid off. This has come down to customer service and Verizon does not do very good in this area and it needs to be fixed.

Refund $

$250 credit for 3 phones total 750.00

$29.99 credit for 6 months total of 179.94

Full refund for the Galaxy Nexus