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A Few Moto 360 (2nd Gen) Pre-Orders Delayed, “Technical Difficulties” to Blame

For a few folks who pre-ordered the Moto 360 (2nd Gen), you may have received an email directly from Motorola, stating that your order has been delayed. A personal email from Motorola’s Bjorn Kilburn, VP of E-Commerce, reads that technical difficulties with the company’s ordering and shipping system has led Motorola to be late in delivering customized Moto 360 devices. 

From the few emails we received, there does not seem to be any consistencies between the materials used and the delay. One reader ordered a standard, 46mm watch in black steel, while another had his order delayed via a Best Buy pre-order. With any new device launch, there are bound to be hiccups.

Here is the email being sent out to those with affected pre-orders.

Dear ___,

I am very sorry we’re late delivering your customized Motorola device. We experienced technical difficulties with our ordering and shipping system. We are working hard to get your device to you as soon as possible, and we will send you an updated estimated shipping date as soon as we can.
I apologize for the inconvenience, and I am grateful for your patience.

Sincerely,

Bjorn Kilburn
Vice President, E-Commerce
Motorola Mobility, LLC

Was your order affected? Fingers crossed that everyone gets their shiny new smartwatch in a timely manner.

Cheers Mark, Tom, and Seth! 

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