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Verizon’s Return Policy Changing to 14 Days


By now you’ve all heard that Verizon is changing their device upgrade policy, but this week we also received a tip that the return policy will see some tweaking as well.  You will now get 14 days from the time you purchase a phone, meaning it’s more important than ever to choose the right device the first time.

From Verizon…

Starting January 16, we will introduce a 14-day return policy on new devices, similar to practices of other major retailers of consumer electronic products.  We believe a 14-day return policy will let us provide a great customer experience given our success with reducing and managing device returns through our customer-focused retail location and online processes and our best-in-class device portfolio.  We believe the change is consistent with the growing importance of choosing the right data plan, features and device the first time.

So there you have it, more 30 day business to test a device.  Feel free to drop those opinions we love so much in the comments.  Anyone worried about a shortened return policy?

  • thatsINCREDIBLE

    are they trying to get rid of their current clients to make room for the iPhone whores? Because Sprint is looking better and better… I wonder and kinda hope they lose a lot of customers because of their new policies.

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  • Dan Austin

    I see Sprint rising to #1 in customer satisfaction this year. I know this is the last straw with Verizon for me, and as IT Manager for a large North American manufacturing company, I'm pulling several hundred devices from Verizon, and moving them to Sprint. Listen up Verizon, I'm taking $20,000 + /mo, and giving it to another carrier, if you care.

  • Dan Austin

    I see Sprint rising to #1 in customer satisfaction this year. I know this is the last straw with Verizon for me, and as IT Manager for a large North American manufacturing company, I’m pulling several hundred devices from Verizon, and moving them to Sprint. Listen up Verizon, I’m taking $20,000 + /mo, and giving it to another carrier, if you care.

  • Dan Austin

    I see Sprint rising to #1 in customer satisfaction this year. I know this is the last straw with Verizon for me, and as IT Manager for a large North American manufacturing company, I’m pulling several hundred devices from Verizon, and moving them to Sprint. Listen up Verizon, I’m taking $20,000 + /mo, and giving it to another carrier, if you care.

  • Krayneeum

    Thank God my contract is up and I can switch! I’ve been debating it and weighing my options, and I think between this, the upgrade change, and the way they seem to feel about their customers now has made my decision final! Goodbye Verizon! You’ve just lost a long-time customer of 8+ years. Time to pick the least of all evils now…

  • Anonymous

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  • http://www.facebook.com/profile.php?id=1276750673 Earl Painter

    Does Verizon not listen to us the customers. I think with my next payment I’ll send them a tube of k y so that way I wont get dry humped.

  • Erik

    Same return policy as Apple… hmmmm… iPhone! Yeah!!!!

  • MK17

    “…similar to practices of other major retailers of consumer electronic products.”

    So you are telling me that you just want to be like every other company and providing better service (at least in this department) is not important?

  • Droided warrior

    If the i*hone is coming then it is the same return policy as apple, it shows Apple has VZW by the balls. This is exactly why Verizon turned it down all those years ago.

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  • Lukekool

    Im getting a kick how VZW are alienating their customers like me …. they must have too many too handle so they must have to get rid of a few

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  • Jawshua

    Off Topic:

    I was really glad the mobile view problem got fixed recently, but now it appears I can’t switch to the regular desktop view. I click it and it just goes back to Mobile View. I would of course would have rather emailed you but I don’t have access to my Imac right now and since the Mobile view has no options for the “Contact” button, I was forced to tell you in this comment.

    Can you add a contact button in the Mobile View please, and maybe fix it for desktop view as well? Thanks.

    DROIDX 2.3.340 Launcher Pro Plus, Dolphin Browser HD.

    • Anonymous

      i’m on the original droid…and also have this problem

  • http://www.facebook.com/unAWARE Kent Meyers

    wow. Between this and the upgrade policy change, they are sounding identical to AT&T. Right now the only thing they have redeeming for them is the unlimited data. One that goes (and I feel it will), so do I. And Sprint and the EVO Shift can say hello to me then. I hate AT&T for their restrictive practices and if Verizon joins that bandwagon, which it seems it will, they will lose many of their customers. They need to realize that the device isn’t everything, it’s the services they offer along with it. Once the service goes, the customers will too.

  • http://www.facebook.com/unAWARE Kent Meyers

    wow. Between this and the upgrade policy change, they are sounding identical to AT&T. Right now the only thing they have redeeming for them is the unlimited data. One that goes (and I feel it will), so do I. And Sprint and the EVO Shift can say hello to me then. I hate AT&T for their restrictive practices and if Verizon joins that bandwagon, which it seems it will, they will lose many of their customers. They need to realize that the device isn’t everything, it’s the services they offer along with it. Once the service goes, the customers will too.

  • Anonymous
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  • http://twitter.com/Ronen053 Ronen

    Let me explain…If moronic people did not keep crying over getting an iPhone at Verizon none of this would happen. Verizon had no plan to bring the iPhone to themselves at all…But all you Mac***ks needed it because you were too stupid to switch to AT&T…Go DIAF Steve Jobs…

  • Daniel

    Does anyone know if you brought a phone with verizon on a 2 yr contract and you want to do an early upgrade after one year, are you able to get a new phone on a one year contract?

    • DBK

      IF you are able to do an early upgrade, then you should be able to switch to a one year contract. Just make sure you specify that, since they tend not to advertise that.

    • DBK

      IF you are able to do an early upgrade, then you should be able to switch to a one year contract. Just make sure you specify that, since they tend not to advertise that.

  • Droid405

    Did you guys know that T-mobile has been doing 14 days ever since they started?… and yet you guys complain now? right…

    btw.. everywhere is 14 days now like best buy electronics.. or apple.. or any electronic store.

  • http://www.facebook.com/drossano Dean Phillip Rossano Jr.

    i think they’re doing this because with the i*hone 4 they’re gonna be having people coming in left and right returning it for a Droid Bionic.

  • http://www.johnpariah.wordpress.com/ John Pariah

    the only people who will be worried are those people who like to abuse return policies. They’re the reason the Restocking fee(s) went into place, and they’re STILL the reason that the WFG is being cut in half. Sorry folks to everyone who plays fair, but its the morons who CONSTANTLY like to return devices beat up on the 11th hour of the 29th day, and try to start the process over again who cost everyone. One bad egg spoils the bunch…

  • luvmyd2

    Verizon is doing what most companies do to become the largest. Start off with appealing to every desire of the majority by outdoing the competition, gain business, get large, then resort back to what the competition is doing.

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  • Anonymous

    Ugh,

    All of this is being done for the incoming i*hone buyer. The increased delay for upgrades happily co-incides with Apple’s 1-year product release cycle. We know that the carriers have to pay Apple for every i*hone sold, so what does VZ do? Make it so you can’t upgrade your i*hone every year when they come out unless you pay full retail for it (which most fruit fanatics will happily do, sadly)

    • Gee

      This is exactly why its being done, also the NE2 credit would have been a discount on the Iturd. which apple doesn’t like. So if you really want to get to the root of the matter blame apple and all the Iturd users that want their crumby little phone on a real network

      • Gotti

        Agreed. The year of the droid is over. It is all downhill from here.

        • Gee

          I wouldn’t go that far the Iturd is still behind the tech curve at this point, and all it really take is a person with some knowledge of both platforms to convert and apphole user over

    • Anonymous

      every carrier, has to pay every supplier for everything…walmart doesnt get to put that box of cheerios on its shelf without paying GM, your local ford dealership doesnt get to put that mustang on its lot without paying ford, verizon doesnt get to sell that Droid X without paying motorola…why would you expect anything else to be any different

  • Joyride1031

    dont you people understand that phones are sold below cost? if you have people buying and returning phones; which can no longer be sold again as new, it just raises the cost of the service and equip for the rest of us. just do your research before buying that next phone, so I can save a couple of bucks on my next phone (bionic).

  • Ken

    LOL, just like their last policy change this week I read about…I called them (as I am a customer)..and they (both the rep and a supervisor) haven’t heard of this at all!

    • Anonymous

      And yet their supposed to be relied upon to help assist customers make informed purchase decisions…funny

  • http://www.agrstech.com Zephaniah

    They done it once, I was fine then. I’ll be fine now. All I need is my Thunderbolt and my XOOM and I’m good for a year contract.

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  • Geolevine

    By the way there is a typo, in this sentence “So there you have it, more 30 day business to test a device.” it should say “So there you have it, no more 30 day business to test a device.” Common Droid-Life!

  • Geolevine

    Verizon first started with the $350 cancelation fee, next getting rid of the early upgrade now shortening the return policy who the F@#K do they think they are?

    • http://www.facebook.com/profile.php?id=710530141 Tyler Buchanan

      The phones are like $550, if the cancellation fees aren’t $350 you can buy a phone at the contract price cancel right after pay the fee and come out waaaaay ahead…

  • Jimgoun

    This is no biggy, unless you get a bad phone…
    I have 5 phones on my Verizon account and this allows me to upgrade one of these accounts almost every 5 month or so. As such, I’ve owned a lot of great phones over the last few years and I normally get one on or near their release date. From the Storm, Storm 2, Tour, Curve, Eris, Droid 1, Curve 2, and Droid X to name a few.
    WITHOUT EXCEPTION, within a few days (sometime overnight), I knew if a new phone was (wasn’t) right for for me and my uses. And, I never hesitated to return a phone, especially the BB Tour.

    Recently, I ran into my first real problem. I pre-ordered my last phone (Droid X) from the online store. The Droid X came “defective” and we all know the backlog of Droid Xs last summer. I then had to wait for a backordered phone. When I finally received my replacement, it had NO PHONE SIGNAL (REALLY, I had a “No” red circle where the signal should be). By this point, I WAS ALREADY PAST MY 30 DAY. And, Verizon didn’t want to replace it with a new phone, but with a refurbished. Finally they did with a NEW after I expressed my outrage and threaten to close all my accounts. But I think that this was an extreme and rare case, and “all’s well that ends well I suppose.”

    Again, most people can figure out rather quickly if a phone is right for them, providing they have a vague idea of exactly what they’re looking for and they’ve done some research on a phone’s capabilities…
    And even though I’m committed to the Droid line, I will use one of my coming upgrade to try the iPhone IF IT ACTUALLY COMES TO VERIZON… (Personally, I think Verizon is going to introduce a New Android Tablet or the Thunderbolt this Tuesday.)

  • http://pulse.yahoo.com/_MIAH5BAZ3W2S34DVET6QLQZTTQ bob

    i usually research the phone for a little bit before hand anyways to make sure i get the one for me so this doesnt really effect me.

  • 2005ghostrider

    I live in a small town and the verizon stores around here only give you 3 days to return a phone and I have always had to wait 10 months on a one year contract and 20 on a two year so I don’t see any difference.

  • 2005ghostrider

    I live in a small town and the verizon stores around here only give you 3 days to return a phone and I have always had to wait 10 months on a one year contract and 20 on a two year so I don’t see any difference.

    • pj

      No matter what town you live in, all Verizon stores must honor the same return policy. Your upgrade status is not determined by them either. It is predetermined in the computer.

    • Djsquid10

      depending on is this a 3ed party store?