Comments on: XOOM 4G LTE Upgrades Experiencing Delays

By: Anonymous

Anonymous — Sat, 29 Oct 2011 20:50:00 +0000

WHEN YUS GUYS UPGRADE THE XOOM THAT I SENT BACK TO YOU 2 WEEKS AGO, MAKE SURE THAT YOU SEND THE FREE DOCK-CHARGING UNIT THAT YOU OFFERED. IF YOU DO NOT HONOR YOUR OFFER, WELL…, REFUND ALL MY MONEY SO I CAN PURCHASE AN APPLE PRODUCT. THANK YOU. FROM BUTCH MURPHY-CALIFORNIA.

By: Tvsteinbeck

Tvsteinbeck — Sun, 16 Oct 2011 15:30:00 +0000

I received my xoom back when expected but I still only have 3g. After an hour on the phone with Verizon tech suport, still only 3g. They gave me a, problem ticket number, and told me they would call back in two or three days, maybe, with an answer. One tech said I needed to upgrade my data plan, the other said I didn’t. They did try upgrade to 4g but it still only got 3g

By: EcoDan

EcoDan — Sat, 15 Oct 2011 16:20:00 +0000

The whining on these sites is amazing. Get out a little and get a life.

By: Jesse

Jesse — Fri, 14 Oct 2011 19:47:00 +0000

rec’d my Xoom today and followed the instructions to the T and I still have no 4G. called VZW and they dont know whats going on!!!

By: Gfacekilla

Gfacekilla — Fri, 14 Oct 2011 16:36:00 +0000

my update went as planned. Sent the unit in last Friday and it came back today. And got another dock for free. So far waiting for the 4G to kick in. Thanks Verizon and Moto

By: Aaron

Aaron — Fri, 14 Oct 2011 06:16:00 +0000

I can not complain…

I sent mine in last Thursday late and it arrived today. I got an email when then recieved it, another when they shipped it. One week 5 business days (4 if Columbus day is a holiday). They even replaced the plastic SD card door my son pull out and lost (I stuck a note in telling them what happened).

FedEx tracking was accurate too and from Motorola.

Tonight I sent my wife’s xoom in.

Since, the upgrade I have not seen any issues. 4g is fast 30 mbps up and 24 down.

I bought mine and my wife’s for $400 each though a work discount about a week after they came out. We both love our xooms.

Aaron

By: Bobby

Bobby — Wed, 12 Oct 2011 19:02:00 +0000

I submitted my claim the morning they were available. Did not receive my box until the following week and sent it in on the 6th. FedEx shows that it was delivered the morning of the 7th but Motorola can’t confirm it. I called the support line and they don’t know where it is and it will take 48 hours in order for them to put in an inquiry to locate it. Not sure how to express my frustration on this.

By: Caveman419

Caveman419 — Wed, 12 Oct 2011 17:31:00 +0000

I finally got mine back today and I should be happy, but I came home from lunch to find my $800 XOOM sitting on the porch. FedEx dropped it off without requireing a signature. It was leaning up against the outside of my door for everyone walking by to see. I am lucky that it was still there. This is how loyal customers are treated. Horrible service, just plain horrible!

By: Dan

Dan — Wed, 12 Oct 2011 13:16:00 +0000

after notification my device shipped on the 6th only to get an email apology to disregard that shipment notification, and a second shipment notification which says my device was shipped, and after talking to customer service for them to tell me that they couldn’t tell me when it would be shipped this is disappointing.

By: popug

popug — Wed, 12 Oct 2011 07:25:00 +0000

got email at 145AM EST saying it shipped from Motorola, checking the fedex tracking # provided on moto site gave same BS as it has since the 5th when it originally ‘shipped’. Read last post and did the reference search and it’s already in NJ and will be delivered today — boooya

By: Shane Mahon

Shane Mahon — Wed, 12 Oct 2011 03:36:00 +0000

For anyone still waiting on tracking information, try doing a search by reference from the FedEx website. You might be surprised. :)

By: Anonymous

Anonymous — Wed, 12 Oct 2011 02:34:00 +0000

So I have been checking my moto service order, and I sent my Xoom in last Wednesday and they received it Thursday, nothing happened over the weekend as expected and then unexpectedly on Monday, being a holiday, they installed the sim card (my xoom showed up on latitude). Today the device shipped via fed ex and is sent priority overnight and is expected around 10:30am tomorrow. To me that is not so bad not that i use a ton of data being on a 1gig plan, but having the 4g should be cool. All in all might be the last moto device i get for a while at least while Sanjay is making the promises.

By: Noalear

Noalear — Tue, 11 Oct 2011 19:03:00 +0000

* Never buy a Moto product is more like it. Motorola: “Never ready.”

By: Rob

Rob — Tue, 11 Oct 2011 14:44:00 +0000

I sent mine last Tuesday I think and I got the same email. I can’t even find my friggin’ RMA actually so I don’t even know what the hell my status is. Oh well.

This is kinda annoying though, first Moto takes months to get their LTE equipment in for the upgrade, now they take longer than they promised (both then and now) on the turnaround time. And then they throw a free dock? How about free activation and a month or two of service from Verizon? But I doubt they can pull that off, they make the phones and tablets, not the network.

By: Anonymous

Anonymous — Tue, 11 Oct 2011 12:02:00 +0000

And six months ago, you morons were all singing the XOOM’s praises.

I said $800 was a price only a true fanboy would pay and many of you guys paid that.

Me? I’ll keep $400 and get the exact same experience (and a better screen!) with my Transformer.