Comments on: Asurion No Longer Replacing DROIDs for DROIDs, Production Stopped by Motorola

By: Cdtaylor51

Cdtaylor51 — Sat, 12 Nov 2011 21:27:00 +0000

I bought a new Samsung Galaxy 2 S phone from T-Mobile with
insurance. I then switched the SIM card
with my old MyTouch4G phone, so I could keep my old phone number. I was told that this would not be a problem
by the people in the T-Mobile store several times. Ten days later, my new phone was stolen while
I was at work. I called T-Mobile and they
told me that they will not replace my phone and that the insurance policy is
attached to the SIM card/phone number not the handset.   I was deceived by T-Mobile into believing
that I had insurance on my phone.   Additionally,
Asurion, has a $130.00 deductable on this class phone and if they don’t have
one like the one that is being replaced they substitute a different model. My claim was turned down three times for
three different reasons.

I would like to know if there could be a class action law
suit brought against Asurion and T-Mobile.
I know I am not the only one who believes that the insurance should go
with the handsets IMEI or serial number rather than somehow be attached to the
SIM card / Phone Number. Something
should be done to prevent this type of underhanded thing from happening.

10 days after paying $230.00 and entering into a 2 year
agreement my new phone is stolen. $40
more for a 16GB SD card. Monthly
insurance fee, monthly service fee, etc.
I am disgusted with thieves and with the absence of ethics in business.
Especially T-Mobile and Asurion. I will
have to purchase another SIM based phone or early terminate my new phone line
for $200.00 that I cannot afford right now.

They should replace my stolen phone. I was never told that coverage was tied to
the SIM card rather than the handset.

By: Someguyandy

Someguyandy — Thu, 24 Feb 2011 00:10:00 +0000

clearly you have never practiced

By: Duhdonutman

Duhdonutman — Wed, 05 Jan 2011 04:42:38 +0000

both my wife and i have the original droid. she cracked her screen a while ago, i shattered mine last week. her's stopped working completely last week (minus seeing that beautiful M at start up). Asurion sent us both new droids (maybe they're droid 2s, but i doubt it).

By: Duhdonutman

Duhdonutman — Tue, 04 Jan 2011 23:42:00 +0000

both my wife and i have the original droid. she cracked her screen a while ago, i shattered mine last week. her’s stopped working completely last week (minus seeing that beautiful M at start up). Asurion sent us both new droids (maybe they’re droid 2s, but i doubt it).

By: Droid Insurance

Droid Insurance — Tue, 30 Nov 2010 10:03:52 +0000

Don't you think paying a low monthly premium and deductible for insurance is way better than worrying about paying full price for a new droid replacement phone?

By: Droidowner

Droidowner — Sat, 16 Oct 2010 23:05:27 +0000

i just did an insurance for my droid 5 minutes ago and their send me the same thing.

By: J Mo

J Mo — Thu, 07 Oct 2010 06:00:04 +0000

Just got my replacement D1 from Asurion. $90, though, phew!

(why do we call it D1? it's an A885!)

By: Chongo2515

Chongo2515 — Mon, 20 Sep 2010 06:15:56 +0000

wow i just broke my droid, now i'm sad

By: Andrew Razon ツ

Andrew Razon ツ — Mon, 20 Sep 2010 01:16:00 +0000

really if i messed up my droid 1 i can get a droid 2 for a cash deductible?

By: asdgf

asdgf — Tue, 14 Sep 2010 21:25:12 +0000

That's not true, I've broken my D1 2 times already and they're still give me a D1.
They told me it was just on back order.

By: asdgf

asdgf — Tue, 14 Sep 2010 14:25:12 +0000

That's not true, I've broken my D1 2 times already and they're still give me a D1.
They told me it was just on back order.

By: Ltnfluffy

Ltnfluffy — Sat, 28 Aug 2010 02:16:50 +0000

I went to the Verizon Store with a printed out complaint to the Better Business Bureau and they sent me a new Droid to replace the crappy phone the isurance company set me . So it can be done.

By: Ltnfluffy

Ltnfluffy — Fri, 27 Aug 2010 19:16:50 +0000

I went to the Verizon Store with a printed out complaint to the Better Business Bureau and they sent me a new Droid to replace the crappy phone the isurance company set me . So it can be done.

By: Chris S Girl22

Chris S Girl22 — Mon, 09 Aug 2010 03:20:51 +0000

Theatening to contact the FTC and BBB worked for me!

By: Nevitable

Nevitable — Tue, 03 Aug 2010 10:38:48 +0000

Hurry up and call Asurion! Seeing how today is August 3rd, same date that VZW lists as a shipping date for the Incredible Asurion has the HTC Incredible in stock as of 7:30am this morning. I just completed my claim (after they waived the deductible from the frist claim that was canceled) and will be receiving my phone, case and car charger tomorrow “During normal business hours”. Finally!