I’ve said several times in my comments on this topic that my ‘outrage’ is tempered. There are far worse things that could be happening in my life, or in the world, than to wait a few extra days for, in all intents and purposes, a gadget. With that said, I think even the most zen person can understand why people are pissed off. Google really dropped the ball, and made it worse by not communicating with its customers. The best companies proactively, and preemptively, acknowledge blunders and vow to improve. That is how you maintain a loyal customer base, and impress would be consumers.