Comments on: What is Verizon’s New Remote Diagnostics Tool? We Have Answers

By: Lindsey Santaite

Lindsey Santaite — Sun, 14 Oct 2012 06:33:00 +0000

I work at verizon and have learned more about rooting and bloatware from tech support than anywhere else also rooting Can void you warranty mostly when u fully brick a device only because they pay motorola full retail for every device we send back to verizon that wasent a complete device only issue and i support apple forvthe reason thet they issue updates that verizon cant touch and gose straight to the phone not release an update and give it to service providers to rape with all there wanna b usefull apps..so in other words root it reboot it a clean it up..happy hacking my friends

By: Mike

Mike — Sat, 13 Oct 2012 19:02:00 +0000

You cannot use Avast anti-theft with this software installed, and you cannot uninstall the Verizon software. Ridiculous that I cannot use the most highly rated free software to secure and locate my phone especially since my last one was stolen.

By: Ben Zaborowsky

Ben Zaborowsky — Mon, 17 Sep 2012 21:22:00 +0000

I believe you have confused the terms “base” and “sheep” and used the former when you should have used the latter.

By: Ben Zaborowsky

Ben Zaborowsky — Mon, 17 Sep 2012 21:20:00 +0000

That’s a very big if. So far we only have Verizon’s word that it cannot run without the user’s permission. I’d feel a lot better if this was validated by a reputable 3rd party. Color me paranoid, but after the Patriot Act I don’t trust any communications company or Big Brother.

By: EricFleming

EricFleming — Fri, 07 Sep 2012 02:05:00 +0000

Droid 4 here. Runs in background ALL THE TIME! root. uninstall. forget verizons evilness.

By: Vickie

Vickie — Thu, 19 Jul 2012 23:25:00 +0000

Verizon’s Remote Diagnostics software, I can see the relevance for many issues that a person can have on a device that would make talking to tech support so much easier. Except, the last time I talked to tech support I ended up solving the problem on my own after I hung up with them. They suggested I replace the device and it cost me $12 to do it, even though I have insurance and was still under warranty. After I hung up I found the solution, but then had to wait a month to be reimbursed the $12 I was charged. I’m pretty sure this new “tool” is something pretty useless. Of course, there are a lot of people out there that don’t know their phone and I suppose tech support people seem like geniuses to those individuals. Who am I to judge?

By: Vickie

Vickie — Thu, 19 Jul 2012 23:22:00 +0000

I was backing up my contacts to my Google account when I had a BlackBerry. It isn’t necessary to be in the “android ecosystem” in order to take advantage of Google’s sync. My understanding is that you can do this even on a iOS based device. So if you “broke your phone” you’re contacts and calendar events will be there and can be transferred to another device. Besides, if all a person wants is to learn how to back up contacts, they can visit their local Verizon dealer and a CSR can easily show them in person rather than having some stranger far away invading their phone.
So apparently, I’m missing your point here.

By: speedcan

speedcan — Thu, 05 Jul 2012 18:02:00 +0000

if you look at data usage it is running in the background and has data usage even tho i have never called verizon. so it has a service and it is active. so if i have a limited data package it is being used. and battery is being used/ system resources.

By: Metaldog007

Metaldog007 — Tue, 01 May 2012 19:35:00 +0000

Yes, it does run in the background. It uses a small amount of data everyday or time I connect to the net. If it doesn’t run in the background then why does it use data?

By: Masterace09

Masterace09 — Wed, 21 Mar 2012 03:44:00 +0000

Either way this is as dumb a idea as when they tried price hiking on paying bills oh yes it gives csr’s the ability to navigate the phone for “TS’ but lets remember we got sickos and morons out there too.
So rather than just take the time to train your agents to properly troubleshoot devices and know there correct terminology when explaining stuff to customers you rather take the give the little kid a loaded gun approach top notch.

By: Masterace09

Masterace09 — Wed, 21 Mar 2012 03:33:00 +0000

Here is the problem with this, being a former tech for them, half of these so called “customer service reps” are idiots plan and simple.

By: Josh Groff

Josh Groff — Tue, 20 Mar 2012 17:50:00 +0000

Good point.

By: jimvit1

jimvit1 — Tue, 20 Mar 2012 14:45:00 +0000

WOW, there are a lot of paranoid people on here or there are a lot of cheaters. If you root you can remove it and fix your own phone or go to another carrier.

By: Tim Swann

Tim Swann — Tue, 20 Mar 2012 14:23:00 +0000

My point is, is that this kind of software is no different from CarrierIQ. Even though VZ says they won’t be using the software unless we grant permission, do you really think VZ cares? No. They Don’t. This software will run in the background. I can see it.

By: Loki

Loki — Tue, 20 Mar 2012 09:41:00 +0000

Two words, Patriot Act.
“The Patriot Act has been used improperly again and again by law enforcement to invade Americans’ privacy and violate their constitutional rights,” said Laura W. Murphy, director of the ACLU Washington legislative office.Phone companies such as Verizon and AT&T are prohibited from informing you that your conversations are being monitored. The Patriot act is now a law, but certain provisions with in it must be renewed.