Remote Diagnostic Archives

Verizon Approves Jelly Bean Update for Samsung Stratosphere 2

Kellen March 27, 2013 39

The Samsung Stratosphere 2 will begin to receive Android 4.1 (Jelly Bean) as early as today, March 27, according to Verizon. Since 2.5 people (.5 being someone's cat) own this phone, I can't imagine this rollout will take long, so keep your phones handy! But...

DROID Incredible 4G LTE Global Update Starting to Roll Out?

Kellen October 16, 2012 16

So, we've got a couple of readers who claim to have seen the global update for Incredible 4G LTE, tonight. In it, as you can see in the pic on the left, is a new option to switch between Global or LTE/CDMA. Other than that, the update contains a Remote...

DROID 4 Ice Cream Sandwich Update Approved by Verizon, Here is the Full Change List

Kellen August 13, 2012 174

Verizon has approved the Ice Cream Sandwich update for the DROID 4 this morning. A soak test for the update was announced last week, but we have yet to hear if it actually rolled out to any participants. What we do know, is that when Big Red approves something...

LG Revolution Update VS910ZV9 is Ready, Fixes Security Holes and Mentions Remote Diagnostics Again

Kellen May 16, 2012 10

The LG Revolution on Verizon has an update on the way as build VZ910ZV9. Through the update, LG has patched a security hole, improved the phone application, and fixed some text message issues. More importantly though, Verizon mentioned their new "Remote...

DROID Charge Update Incoming – Verizon’s Remote Diagnostics Tool Included Along with an Updated UI

Kellen March 20, 2012 59

Verizon told us yesterday that other phones besides the LG Revolution would receive their new Remote Diagnostics tool. We sort of expected it to be a bit as they tested the new service on the Revolution first, but it appears now as if the DROID Charge should...

What is Verizon’s New Remote Diagnostics Tool? We Have Answers

Kellen March 19, 2012 109

Verizon plans to debut a new "Remote Diagnostics" tool when the LG Revolution receives its next update. The tool will be used by customer services reps to remotely access your phone during support calls to quickly fix or address your problems. Verizon assures...

LG Revolution Update Introduces Verizon’s “Remote Diagnostics” Tool, Says It Needs Your Permission to Use It Though

Kellen March 19, 2012 23

Over the weekend, Verizon pushed a support document to their LG Revolution site indicating that an update was imminent. That update looked normal for the most part and included bug fixes, Verizon Video, and more. What wasn't normal though, was the section...