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Official Details of the 4G LTE Upgrade Process for the Motorola XOOM

For those of you heading into a Best Buy or Verizon store early tomorrow morning to pick up a Motorola XOOM, you are probably wondering how the upgrade process to 4G LTE will work and we have you covered.  As expected, the upgrade will be free to everyone and will be available approximately 90 days after launch, so we’re looking at May before this thing will be cooking up those 4G speeds.  And as we were told by Motorola at CES, you will have to send in your device and will be without it for 6 days while they upgrade the hardware and software.

Full details after the break.  

This info will all be available tomorrow here:  http://www.verizonwireless.com/Xoom4GLTEUpgrade

  • http://www.sexshop-romantic.ro/ anamaria belle

    send in your device and will be while they upgrade the hardware and software.

  • Anonymous

    Wow, looks like they might just be onto something there. Wow.

    http://www.privacy-resources.at.tc

  • Skeetch79

    What is the extent of the 4G LTE coverage anyway? According to VZW website, currently 4G LTE is only available in 38 Markets and 60 Airports and they are looking to complete the 3G upgrade by the end of 2013. Even if you have the upgrade performed on your device you still may not be able to access the 4G LTE network if you are not in the right part of the country. Just saying. Still looks like an amazing device!

  • Anonymous

    I’m sorry but the need to return your tablet for a retrofit – in combination with the lack of Flash support just makes me cry out FAIL FAIL FAIL.

    Look, I have had a Galaxy Tab since Christmas morning and if you told me I had to send it away to get retrofitted for a week to have the functionality it should have had from the start, I’d be royally pissed.

    Moto screwed the pooch on both of these issues. Say what you want against the evil ipad of St. Jobs, but somehow I can’t see Apple having done that.

    • http://twitter.com/strifejester Justin Ellenbecker

      Your right apple would have said tough shit spend another 800 on the next device that comes out a year laeter. This I think is actually a great selling point. We are looking at over 3 months before the hardware is ready, Moto knew i*ad 2 was coming. Alos 4G is looking like a pip dream for me in my area and I don’t travel all that much and if I do I take my laptop with blu-ray so for me I will never send it in and also giving owners a 6month window the shiny new-ness will have worn off and I could easily got without this for a week. This is Moto fixing the i*hone 3G to 3GS, do you know how many people were pissed about that.

      • Anonymous

        Great selling point? Are you crazy? Ok, so they left 4G LTE and left Flash off so they could sell more of them. Oh boy, is the cool-aid that good?

  • LionStone

    Was thinking of waiting until it gets outfitted 100%, but I know if I go down the street and start Xooming at the VZW store, I’m gonna walk out with it…so it’ll also give me practice with patience for when the T-Bolt comes out, it’ll only be 90% complete too. Which I’m hoping VZW will announce the release date tomorrow, right?

  • Osmtj

    Cool machine. But between the Flash debacle and now this silly upgrade process it is obvious Motorola is releasing it too early. They should wait until the thing its out of beta.

  • Palomo32

    Xoom available for $599 on one yr plan at verizon!

  • http://twitter.com/BiggiePhat JG

    its the “customers do not have to change their plan”….whats the mean for 3g vs 4g pricing…makes ya think

  • Anonymous

    loveshopping.us

  • Tcal

    XOOM FTW!
    (unless HTC flyer enters the market soon at a significantly lower price)

  • Anonymous

    I would really just prefer a wifi only – $500 Xoom, it’s looking like the iPad 2 for me.

  • Zaire2005

    You bought the wrong tablet silly head :)

  • http://twitter.com/rusty_richards Rusty Richards

    I was just hoping for a software upgrade….

  • Kdkinc

    I can’t imagine signing a TWO year contract for the ZOOM.
    In six Months it will out dated and all eyes will on the ZOOM II.
    6 business day will equal about two weeks when you factor in the weekends and possible holidays.

    So is it worth being a test pilot for this thing?

    • Tcal

      Absolutely!

  • Anonymous

    So this thing costs $70 more than the soon-to-be-equivalent iPhad2 ($730) in order to cover their shipping/handling costs for the 4G upgrade.

  • Stogies

    People just like to bitch about everything.. What is this shocking news to everyone that the unit was shipping as a 3G device only? This was known for months now. If Moto said it would be 4 business days people would bitch that is too long.

    People bitch that they should wait to release it when it’s ready for 4G but what’s the difference? If you want to wait until it has the 4G hardware than wait. The others that are willing to have it 3 months early and will be able to find a way to “live” without it for 10 days or so than so be it.

    I will be getting a XOOM tomorrow and will look forward to my $800 flashless, 4G’less, Non Working Micro SD’less tablet that will still be a beast and thankfully will not have a Crapple logo on it. Baaaaaaaa.

  • Ridiculous

    I feel really bad for you people buying this. Those same people are prob the ones who puchased a google tv too. lol

    • Tcal

      I pity you for thinking that.

    • Anonymous

      I don’t want to start an online “comment war” but I am genuinely interested in hearing you explain your comment further. I personally have a googletv and have preordered the xoom. I love the google tv (the logitech revue- i too pity those with the sony tv version) and am very excited for when developers can further its potential, but even in it’s current state it has already been worth the cost. I believe the xoom will also be worth the cost at launch and when things like flash become available they will only increase the value.

      if the responses to this could be mature and rooted in fact, I would really appreciate it.

  • Treknologist

    So, seems like waiting until May is best to buy the Xoom for 4G…hopefully the WiFi version is released sooner.

    • Tcal

      Really?
      I would think that VZW would raise the price of 4G for their tablets by then…
      If you buy a Xoom now, your data plan does not have to change.

  • CJ

    That’s pure madness! The phone is launching with no Flash support, no SD card support, and no 4G support. And if an early adopter wants 4G support they’ll have to send their Xoom back and wait for it to be returned…. Thanks but no thanks. I’ve said from day 1 I’d be waiting on the Wi-Fi only version before purchasing. Hopefully it won’t be saddled with Verizon branding or crapware. I get enough of that on my phones.

    • Anonymous

      “The phone is launching with no…” It’s also launching with no phone… wait… it’s not a phone. LOL :P

      • Anonymous

        not to mention those of us that will be canceling the data plan and using wifi.

        I personally believe that a wifi version could be sold at this price and I would buy it, having the option to add a data plan later is an added bonus

        • Anonymous

          “wifi version could be sold at this price”

          I completely disagree. Possible they’d get a few sales, but most likely they’d be laughed out of business.

          • Anonymous

            I didn’t say i thought it would be a good business decision- simply said that I would buy even a wifi only since in essence i am (canceling data asap).

            I think the price will come down in time but the first tablet running honeycomb with a front/rear facing camera and hd recording capabilities is not going to be sold at the same price as a wifi only ipad. i could list additional items that are not seen anywhere on any apple mobile devices but i hope anyone reading this blog will already know

            those who believe it should be sold at that price are dreaming

          • Anonymous

            Apple is notorious for overpricing their products. There will be a tear-down and price-out of all the parts required to build the Xoom. I bet it doesn’t even reach $350 with labor.

          • http://twitter.com/dngnmstr dngnmstr

            Wait… *rubs eyes*… I wasn’t completely awake there… Lets see.

            “Apple is notorious for overpricing their products.” Uh, ok… hey, 1999 called, they want their meme back…

            Anyways… If apple is Sooooo notorious, why don’t the other tablet manufacturers beat the pants off them? It seems to me, if Apple is soooo over priced, then HTC, Archos, Moto, Samsung, Dell, or someone else would be able to beat them on price. You know, a ~10 inch screen, good storage capacity, fast video, good performance, and good software for say… Under 500 bux?

            Where is this vaunted Overpricing? I mean, come on. the teardow showd that all the parts required to build Apple’s iPad dont even reach $350 with labor, waaaaaa Im totally missing it.

            The fact is that Apple has set the ceiling on a high performance ~10 pad. Samsung couldn’t beat it with a 7″ tab. Moto overshot with a 10″ tab by about 100 bux. There is no “Apple Premium” here. Same with the iPhone and iPod touch and even iPods in general. They are extremely price competitive when you compare the feature set they give you vs price.

            Now, on the PC side (hello, 1999 still on hold on the other line…) is Apple “overpriced”… You can make that argument. You can say hey look, I can get a Dell so-and-so for 400 bux. I cant get ANY Apple desktop for 400 bux. And you’d be right. You also can’t get a Dewalt Hammer drill for 50bux, a Rolex for 300 bux, or a BMW for 10k. Those companies choose not to fight the “lowest common denominator game” and Apple doesn’t either.

            Do I wish Apple did? I do, to a certain extent… Id love to have a $300 mac mini, but I guarantee the build quality would suck balls…

            Why doesn’t apple make a 11 dollar Walmart special MP3 player… I mean, iPods are overpriced when I can buy an Ematic or Emerson MP3 player for 10 bux… Come on… They’re JUST THE SAME…

          • Anonymous

            They are already getting laughed at for their base price being 60% more than last year’s Apple product.

    • nonymous

      Kind of makes you think, the word “branding” is really appropriate in this context. Like they do to cattle… Why is Apple the only hardware manufacturer with the good sense to realize the (very obvious, in my opinion) fact that consumers don’t want the manufacturer’s stupid logo staring back at them all the time they’re using their phone/tablet?

    • Anonymous

      There is no Wi-Fi version. This is a Verizon device. You buy it from Verizon, it works only on Verizon. There may be a Wi-Fi Android tablet one day, but nobody has started building one yet. The Motorola chief said if they did one, it would cost “about $600″.

    • Tyler Durden

      I picked one up on release day and love it. I am one of those early adopters who like to get in on the ground floor – a technologist at heart. So far, the device is awesome. 3G isnt fast by any means, but I have used it more for work/personal use in the past 4 days than my laptop. I’ll have 4g on it in early summer and will cancel my phone’s data plan since I can use the Xoom as a wireless hotspot. No need for data plans on both devices. Also, a 6 day turnaround on afree hardware upgrade is fine by me. If something goes wrong, or there are delays, well thats another story. So far so good.

    • Anonymous

      “phone”?

  • Anonymous

    Gonna really suck when we start seeing articles/forums saying “i sent in a perfectly working XOOM 2 be upgraded & now (insert here) doesnt work”…… hate 2 be negative, but its inevitable…..its the main reasons im holding off on the 1st batch, & its killing me bc im usually an early adopter with tech, but no thanks, ill wait 4 a finished product

  • Sjm614

    This is so dumb. I am glad I bought an HTC phone (Dinc!) and I will probably get their tablet. I am so glad I have never given money to Motorola and I never will either.

  • Sjm614

    This is so dumb. I am glad I bought an HTC phone (Dinc!) and I will probably get their tablet. I am so glad I have never given money to Motorola and I never will either.

  • http://www.facebook.com/hsichan Hsi Chan

    Huge Android fan, but I think sales of the Xoom will ultimately going to disappoint Verizon’s and Motorola’s:

    [1] 4G coming in 3 months
    [2] Flash coming in about a month
    [3] Costs $599 subsidized or $699 unsubsidized.

    Just how many people are going to buy a device that’s still incomplete for $600+?

    • Anonymous

      $799 unsubsidized. #unfortunate #correction

      • http://twitter.com/dngnmstr dngnmstr

        Yep. 799 Unsubsidized. 10.1″ screen 32GB, etc. and iPad wifi is *rubs chin pensively for a second* uh… 599?

        Wow… So all these customers, whether because of hype, media coverage, app store penetration, pre-existing purchased media/apps, previous Apple experience, or hell, Oprah’s recommendation are going to go… “And Im going to spend and extra 200 dollars why again?” Oh… so I can play flash content on my slate… err…. well, eventually play flash content on my slate… uh. hrm… oookkaayy…. good luck with that… “have fun stormin’ the castle”…

  • BigDaddyEllison

    I was going to get a Xoom tomorrow until I read this. Six business days is 10 total days, si I am without my device for 10 days and i risk it being damaged in shipping and replaced via refurb instead of my own device. Thats goofy.

  • Anonymous

    LOL. Or I can wait until August and get it at half price with 4G built in, just in time for release candidates of a Cyanogenmod venture…

  • Anonymous

    Can the Xoom news get anymore asinine? First there’s the no wifi only version for a while. Next, it’s releasing without the Flash support Motorola has been touting since CES. Now, you have to send the thing in 90 days after you bought it to get an upgrade? Please tell me this is a joke, because I am LMAO right now at the ridiculousness that is the Xoom launch. Why not just wait until the Flash support and 4G is available before going to market with what should be the baddest tablet of 2011?

    • Anonymous

      Pardon my grammatical error. Should read Why not just wait until the Flash support and 4G are available, not is available.

    • Bilvis

      I think they are trying to rush this out before Ipad 2 is announced.

  • Anonymous

    Ok. It’s nice to see all this info trickle out the last couple of days, but seriously, most of us just want a freakin’ release date for the WiFi Only model already!

  • Destin4death

    Hardware change what a load of garbage. All the hardware is already in the device from what my local Moto guy said. It is strictly a software issue and all they will do is put an LTE sim card in the device.

    Better idea Moto/VZW don’t announce a device and sell it until it is fully ready for prime time. Come on already I’m so sick of corp america putting out stuff that is NOT DONE and expect us the consumer to live with it and wait for them to update things.

  • http://pulse.yahoo.com/_HLX5YEQPIXK7QH7E4PXMWVDRGU J

    Seriously, don’t you guys have anything better to write about? This site is quickly becoming irrelevant. Change the name to “Everything XOOM”.

    • http://pulse.yahoo.com/_6QCG5KYJ5T5MJ5CEIVVLL7DV7I Mike

      I agree, it’s getting old already. I’m finding myself reading other sites more and more.

      • Sdk_1052

        Then read the other sites! Leave these guys alone, They are running a website and probably working normal jobs too. You are probably just sitting at home not working and have nothing better to do than write on a website about how you don’t like it. Get a life. Good job Droid Life for all the newest Droid/Xoom news. Keep it up.

    • Anonymous

      The millions of readers we have sure don’t think so.

      And being the first Honeycomb tablet ever, I’m not really sure what would be “better” at this point.

  • http://twitter.com/eatmode4life Ray Mendoza

    I am wondering if Verizon will credit me the 6 days that I did not have my device.

    • Anonymous

      when you send it in, just call vzw and ask them to suspend it without billing. itll tack on 6 days on to your contract if you choose to go that way, if not, it just cant be used and you arent billed. people do it with phone lines all the time.

  • Anonymous

    OOrrrr just get the wifi version.

  • Anonymous

    Tether a wifi Xoom to a rooted Thunderbolt or Bionic. Done.

    • maa421s

      my plan exactly!

  • Anonymous

    Tether a wifi Xoom to a rooted Thunderbolt or Bionic. Done.

  • Anonymous

    If it’s only 90 days then why not just wait until may before releasing the product? They made it seem like it would be late summer before it was added. I think I’ll just wait.

    • Anonymous

      Because the iPad 2 will be out by then. :P

  • http://twitter.com/vdefender Taylor A.

    Super poor business model… Sorry if I’m trolling in a tablet thread when I don’t any interest in tablets.

  • Anonymous

    “Customers do not have to change their plan when transitioning to 4G LTE.”

    “With 4G LTE speeds, while no changes are necessary, it may be beneficial for the customer to review the data plan to cover any changes in usage.”

    I don’t know about you guys, but to me, that seems like it’s saying that LTE data will be the same price as 3G data… :

    • http://twitter.com/mfg68 MFG

      Yeah, that lines up with the rest of the 4G pricing rumors we’ve heard. I’m sure it will go up eventually, though.

    • http://twitter.com/jheyneman James Heyneman

      Sounds like it’ll be the same price with a lower cap.

  • http://twitter.com/bbalz Brent Balzer

    Does anyone know if the 4G upgrade then increases your data plan cost?

  • Anonymous

    I honestly don’t know what people are bitching about! Seriously, give me a break. You’re getting a free LTE upgrade, and the devices shipping in 2nd quarter will have LTE built-in.

    In my opinion, I can deal without my XOOM for “up to 6 days” for a free upgrade.

    • Anonymous

      i’m going to ship my OG Droid in and see if it comes back 4G ;-)

    • Anonymous

      It’s actually 6 “business” days, which means as many as 8 calendar days since weekend days are not considered “business” days.

      • Anonymous

        I run a business, so I am well aware of the difference. I am also well aware that companies tend to use worse-case scenarios to cover their butts. They could have easily said “approximately”, rather than “up to”.

    • Anonymous

      They aren’t going to up the price once the 4g starts shipping standard so technically it isn’t a free upgrade, you’re just paying for it in advance.1.5 weeks (after adding at least 2 days for shipping) wont be pro-rated on your monthly VZ bill, Moto wont comp you for time lost with product. They say “software update,” I bet it come back to you with a factory wipe done too.

  • Anonymous

    Still no official 4g pricing. fail

  • FortitudineVincimus

    “you will have to send in your device and will be without it for 6 days”

    lame…. yet another reason to pass on this. and if you dont do it within 6 months of LTE available date, your SOL it seems?

    however, good for them to taking care of shipping both ways.

  • Anonymous

    Really people? ! Its 6 days! You’re acting like its a month and you have to pay for it all! Sweet Jesus!

  • Anonymous

    Really people? ! Its 6 days! You’re acting like its a month and you have to pay for it all! Sweet Jesus!

  • Anonymous

    Really people? ! Its 6 days! You’re acting like its a month and you have to pay for it all! Sweet Jesus!

    • Anonymous

      No doubt, I’m surprised it isn’t “up to 10 business days”. “Up to 6″ is great in my opinion.

    • FortitudineVincimus

      fair enough.. but its just poor execution and puts your tablet and data at risk say, if it gets lost in the mail. plus the cost to them to handle all of these. just really poor poor plan of action.

      • (v)urphy

        You could get hit by a bus tomorrow while crossing the street with XOOM in tow….jus’ sayin

      • Anonymous

        Yeah, because I’m sure the shipping is USPS, and Motorola isn’t going to insure the shipment that they are paying for.

      • Anonymous

        if you dont like the execution, wait 90 days and see if they release it with the 4G LTE built in.

        im sure that it will be a padded box that motorola ships for you to pack it in. if you dont know how to backup your data, you probably shouldnt buy a tablet early on. motorola is most likely going to insure the shipping because it would cost a lot more for them to replace a lost tablet, then to pay for the insuring. as much as you want to say its poor execution, at least they are doing it all for free and a quick turn around, with 4G LTE costing the same as 3G.

        • Bc95

          I really don’t think this is “free” as moto makes it out to be. I think this is the reason we are paying 800 for this tablet instead of 700 or lower. Moto should be ashamed…

        • Anonymous

          The concern here is that the product seems rushed. Why not ship the devices 4G ready? Because the hardware isn’t ready. Why isn’t the hardware ready? Because the product is rushed. Why isn’t the software (SD, Flash) ready? Because the product is rushed.

          Motorola’s behavior here is absolutely bootleg. . .this thing belongs on T-Mobile where it can be the official tablet of pimps and drug dealers.

          • Anonymous

            name 1 phone or tablet that has come out with 0 bugs in it at launch.

          • NovaeMeme

            Rushed?!?! It’s freakin’ cutting edge, whiner. Or should I say “troll?” I’ve never seen so many snipers on Android blogs as I have with the Xoom and the Atrix. Somebody is feeling threatened. For cryin’ out loud, iPhone zealots have to send their phones in just for a battery change and people here are whining about a free 6 day upgrade to 4G?!?!

            Thing is that within 90 days the Xoom will have 4^ and Flash. When will the iPad have that?

        • Anonymous

          The concern here is that the product seems rushed. Why not ship the devices 4G ready? Because the hardware isn’t ready. Why isn’t the hardware ready? Because the product is rushed. Why isn’t the software (SD, Flash) ready? Because the product is rushed.

          Motorola’s behavior here is absolutely bootleg. . .this thing belongs on T-Mobile where it can be the official tablet of pimps and drug dealers.

  • Anonymous

    Anyone know why a 4G radio isn’t included in the device already?

    • Anonymous

      They probably havn’t finished making it yet.

    • Anonymous

      They didn’t start worrying about LTE radios until early 2011. The Mecha (T-Bolt) and Merge were delayed from their Nov/Dec/Jan release schedule to insert LTE radios which had to be mass-produced on such short notice. The XOOM was in a similar predicament, but to prevent delaying it past February, Motorola decided to make a modular circuit to allow for an easy 3G radio to 4G radio swap down the line once the supply of radios was sufficient.

  • Guest

    This is the stupidest thing I have ever heard. Good job Motorola and Verizon for coming up with a brilliant plan of upgrading to 4G!

  • Anonymous

    is 4g worth it if you only have 1gb limit? with those limits your only gunner be able to browse the web. If you had unlimited data, then great give me 4g as i’l be downloading everything, but with 1gb, meh id rather have 3g and no hassle.

    • http://www.facebook.com/profile.php?id=25001493 Hank Godwin

      1 GB of data is 1 GB of data. It doesn’t matter whether you’re on 3g or 4g.

      • FortitudineVincimus

        just means you will get through it quicker since 4g is so fast, your often waiting around for 3g and they tout the speed of 4g. so, as a dirty example, it might take you 25 days to use 1gb at 3g of normal use since slower data transfer but at 4g, faster data and more data coming thorugh likely means you might be through your 1gb in 18 days.

    • FortitudineVincimus

      wasn’t there a story around here that at 4g speeds, you could burn through 5gb in 25-30 minutes. point is, at 4gb, your going to meet your data plan limits pretty quickly.

  • Anonymous

    Why can’t they just pop in an LTE card? That would make things much much easier

  • Anonymous

    so will it still be 20 bucks a month for the 1 gig of data?

  • http://twitter.com/TonyG916 Tony Garza

    seems like a huge inconvenience.

    • Chris Jones

      Hard to disagree.

    • http://profiles.yahoo.com/u/54QZS76JP2LAOSXVTJUBOUE4SE Jesse

      i agree. I would like to dip my toes into the tablet market but the xoom has too many unknowns (4g, sd card access, flash, how much will 4g data cost?). I can’t imagine that everyone sending in their xoom’s at one time will not cause issue’s. I think that I will have to wait 6 months or so and see how everything hakes out.

      • Anonymous

        6 months? You’re joking, right? If you wait 6 months, you might as well wait for the XOOM2!

        Have fun waiting.

        • DBK

          Ah ckeegan…..the STFU stick needs to hit you hard….so very hard.

          Ever consider that maybe, just maybe, there are those out there that don’t need the latest and greatest and have some sort of patience?

          • 123

            STFU

          • Anonymous

            First of all, he’s replying to a story about a 4G upgrade, which suggests that he is interested in having the latest and greatest. The OP is just whining about things that will be available within 90 days (some within a few weeks), and then stating he’s going to wait 6 months.

            Nice attitude by the way. I like how people talk tough on the internet. Meanwhile, you’re probably some fat kid hiding behind your monitor in your parent’s basement.

        • http://profiles.yahoo.com/u/54QZS76JP2LAOSXVTJUBOUE4SE Jesse

          At least I will know that it will have 4g. Imagine how upset you would be if you are counting on 4g and motorola does not have it ready for 6 months. I just want a tablet’s features functional when I plop down my money. Is that too much to ask?

          • Anonymous

            hopefully only 3 mo wait.

            if the 4G upgrades are ready in 3 months, you’d think the new ones you can buy will be 4G out of the box.

          • http://profiles.yahoo.com/u/54QZS76JP2LAOSXVTJUBOUE4SE Jesse

            I hope for everyone’s sake who buys this that everything is working in three months.

          • Andrew Hewitt

            90 days motorola time? Anyone know how long that translates to in real time?

          • Anonymous

            Talking warranty or update time? I’d say 90 days until we tell you quarter 3 2011.

      • Anonymous

        based on the document, 4G LTE is gonna cost the same as 3G…

        $20 for 1 GB, $35 for 3 GB, $50 for 5 GB, and $80 for 10 GB…

        the middle 2 concerns have already been addressed by motorola and adobe that they will be capable through a software upgrade.

        if you are gonna wait 6 months for a tablet, might as well wait til next year with nvidia’s quad core processors.

        • nonymous

          If you are gonna wait a year, might as well wait 10 years for the super-duper quantum processor version. And if you wait 10 years, might as well wait 50 years for the version with a nuclear fusion battery and teleportation capabilities.

      • CJ

        $20 a month for 1GB of 4G data is what the latest Best Buy material shows.

    • Anonymous

      It is, but I’m honestly surprised that the upgrade is going to be free rather than some fee. Sounds interesting. Wish they were as forthcoming about the Wi-Fi version though…

      • Anonymous

        You will pay for the upgrade by paying more for 3G/4G service than you would otherwise pay for 3G. It’s a Verizon tablet after all, it’s all about wringing money out of you every month. That is why no Wi-Fi version, even though not having one is like hopping on one leg instead of walking.

  • UGA414

    NOT ICKY