A recall has been issued by NVIDIA for the SHIELD Tablet, possibly affecting anyone who purchased the device from July of 2014 to July of 2015. The issue surrounds the battery used in the device, as it has been found that in some cases, it can overheat and become a fire hazard. To correct this issue, NVIDIA is offering free SHIELD Tablets to anyone who owns an affected unit.
To see if your tablet is affected, you will need to grab the latest software update, bringing your device up to Android 5.1.1. Inside that update, NVIDIA baked in a tool owners can use to see if their device is at risk. Once you have updated, go into your Settings menu, then select About Device at the bottom. From here, hit “Status,” then tap your finger on the Battery portion — the device will automatically inform you if it is at risk or not. If the battery category shows B01, your device is not affected. If it shows Y01, your device needs to be replaced.
Once you send NVIDIA your information through their dedicated claims site, and everything gets approved, your new tablet will be on its way. Take this time to back-up any important information you have on the device, then it is probably a good idea to turn it off and just leave it.
After checking my tablet, it appears I have to send mine in, but hey, NVIDIA is replacing the affected units with brand new tablets, so I can’t complain.
Is your SHIELD Tablet affected by the recall?
Begin Your Claim Here
No, they are giving out 99% refurbs. They clearly stated that ‘brand new’ is not at all guaranteed. They have a giant stack of returned and faulty units to send out.
Try to read the available information before you start your shilling. Terrible tablet from day one, still a piece of trash with a new battery. We’ll see if the excessive heat from the SOC doesn’t cause battery expansion again with the ‘new’ units.
You act like no one has access to the NVidia forums except you.
I’m assuming this is going to be a like-for-like replacement wrt LTE vs wifi-only?
Yes…and I live in Brazil… 🙁
If they send me a new one, back here some miles away, I do believe that they really care about customers, no matter where they are.
Y01 🙁
Both of our 32GB LTE tablets are included in the recall. My tablet has never gotten warm, but my son watches a lot of YouTube Kids and his gets pretty warm at times. He’s bummed that his tablet is “broken” but happy that NVIDIA is sending us new ones. I think they’ve handled this really well, and it’s clear why the latest update took so long as they baked the recall info into the build.
Started to see a pressure mark in mine. Yey new tablet.
Dang it all, got to replace mines.
I’ve been having occasional heat issues since day 1, so I’m not surprised to see that mine is included. The 5.1 software update actually helped a lot, but I’m relieved there’s an even better fix.
Mildly frustrated that the checker application requires back and forth input to/from the web site, and doesn’t support copying to the clipboard. Also, affected devices should really get a notification rather than the user having to manually check.
Anyway, we’ll see how the rest of it goes.
I completed my claim this morning and now I’m just waiting for an email from Nvidia. My tablet has been great since the day I bought it though.
Time to find a used unit on ebay!
For general media consumption, is this better or equal to the nexus 9? Prices are leveling out and I’m just curious to hear from those who have used both tablets.
For general media consumption, they’re basically on par with each other. It may depend on what size screen you want.
as Tim mentions, screen is big diff with 4×3 on the N9 vs. widescreen on the Shield
my N9 had bad overheating doing low power stuff like some web browsing. i returned it and got the Shield Tablet . . . which is affected by this bug and part of the recall now
Mine is affected. At least the recall application was easy to get through.
Looks like Nvidia is trying to -shield- themselves from any lawsuits… yeaaaaaaaah :D. /runs away
Unfortunately affected by this. And here I was hoping the new Update would finally solve all issues… Oh well, here’s hoping it’ll be good once replaced.
I’m glad mine is affected since I got a new tablet. Not having to send back the old tablet is a sweet bonus.
I did an RMA last month (developed a crack in the case) and, apparently was lucky enough to receive one with the “good” battery. Fortunately I don’t have to replace it again or worry about it burning down my house…
Do you get to keep the old one? LOL
the old one is render useless by remote access from what the recall form says
Awe :/
That’s disturbing to me that they have that capability.
Not really. It’s just like IMEI/ICCID on phones, it’s just like secured wifi, you have a code that activates or terminates your device. Because of the recall and the 5.1.1 update(Which is REQUIRED to start the recall process), it’s all coded in.
It makes sense, because if they just shipped you a new tablet, you’d have ZERO incentive to return it, and people would simply just use both tablets or sell the bad battery one. Afterall, they are offering to replace the tablets. Someone probably did sue them already.
When you receive your new device, it’s going to use the same information as the old tablet, which is WHY you cannot use the old tablet. Basically bricks it. Can you get around that by shutting the wifi off? That I don’t know, but I’m going to be the honest man and give back the older one.
Who knows, remember the Shield Tablet 2 that got patented? Maybe everyone that purchased that tablet will be getting an upgraded tablet with less outdated components.
A battery with 2x the juice would be an amazing compromise as well, as the life on the original tablet was terrible compared to the Samsung Galaxy Note Pro 12.2, or an iPad Air.
It’s not like that though, you can still use a device with a blacklisted IMEI, just can’t activate it on a cell plan. This is a remote kill switch, from the sounds of things. I understand why they’re using it, but I don’t like that they have this capability.
It’s an important feature to avoid what was already mentioned (people selling the old, recalled tablet that is a potential hazard). I’d love to be able to keep both but if it’s really a hazard, I can’t fault nVidia for doing this. They aren’t going to brick your old tablet unless you activate the replacement anyway.
I see where you’re coming from though, just in terms of having that kind of capability, but it’s nothing new.. ever miss a couple of power bills?
Never missed any bills. I’m only 21, haven’t had the need to yet. Regardless, it still bothers me that they had this power to begin with, unless they stuck it in this new update, and only gave themselves the power to brick the old ones.
Supposedly it came w/ the update die to the aforementioned issues.
Not disturbing at all. All they do is push a priority OTA update that bricks the tablet. If you don’t use the stock firmware, they can’t push the OTA.
Gives new meaning to the term firewall.
Second time I have had to get one replaced. They do seem to be great of doing the swaps, but at this point I’m not sure I want it.
Better than receiving a $5 Hot Topic gift card.
A full year and no upgraded tablet, but yeah a brand new one is nice. Seems to be about 88k affected. ouch.
Now this is how you handle a bad situation. Well done, Nvidia.
Yeah this is what the law requires unless you want a class action lawsuit.
well done NVIDIA?
The way you do it is Apple, that $325+ for the Beats Pill issues, oh yeah, found a few on the low low.
They could have had people send in their tablets, fix it, then wait for it to be returned. Big inconvenience to the customer.
Instead, they’re sending people brand new tablets before the customer has to send in their defective unit, thereby decreasing the inconvenience to customers to almost nothing. So yes, well done, Nvidia.
GET A BEST TOP253-CAREER ::: @1md4.
bc..
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and i’ll bet you that ANYONE who doesn’t have a credit card with ~$400 available balance will have to do the old return and wait, same as every other company out there.
No, they ask only for adress to send new device.
No they literally just send you the new tablet without requiring you to even send back the old tablet. No credit card. Nothing. Why jump to conclusions on zero basis?
And you get to keep your old tablet which is great!
Remember when SHIELD Tablets had the cracked corners? They replaced all those tablets as well. I originally had a wifi version, and they sent me an LTE version. That 16GB of extra space is huge.
I wonder if people will get the exact same tablets back with a different battery, or if the new tablets will have slightly better specs. I for one, wouldn’t mind seeing a better battery for gaming. It lasts like 3 hours before it dies on a good day, and standby battery life is garbage pre 5.1.1, haven’t tested since that update.