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Starting April 22 Verizon Will Charge $30 Upgrade Fee When Existing Customers Buy New Phones at a Discounted Rate


Well, we got rid of that ridiculous $2 monthly fee that Verizon wanted to charge you for paying your bill online, but they have decided to kick off an “upgrade fee” in its place. Starting April 22, you will have to pay a $30 “upgrade fee” when purchasing a new phone at a discounted rate on contract. So when you pay $199 for that shiny new white DROID RAZR, but lock in for 2 years, you will also pay an additional $30.

Here is the reasoning behind this move:

On April 22, Verizon Wireless is implementing a $30 upgrade fee for existing customers purchasing new mobile equipment at a discounted price with a two-year contract. This fee will help us continue to provide customers with the level of service and support they have come to expect which includes Wireless Workshops, online educational tools, and consultations with experts who provide advice and guidance on devices that are more sophisticated than ever.

From what we can tell, Sprint and AT&T each charge $36 as an upgrade fee to their customers.

We have full details about the fee here.

Via:  Verizon

  • Kat Tehranchi

    Here’s something to chew on. $18.3 billion earnings in 4Q of 2011 for Verizon. Up dramatically from same Q in 2010. 


  • Perhaps they should start charging for the workshops.

  • frankandsimple

    Time to seriously consider going to the small providers. Truth be told.. they got us hooked with their mega sized phones that we don’t really need and for which we pay an arm and a leg considering the cost over the contract period. 

    I’m just gonna buy a decent smartphone from craigslist that I can use with T-Mobile’s HSPA+ network and go on a month-to-month sim card basis instead of letting these greedy companies screw me over. 

    I miss the days when men competed on the one thing being the smallest… their mobile phones.

  • Tyler Cameron
  • Robert Toudouze

    Are they planning to charge this if we buy OFF CONTRACT?

  • 11knives

    Glad I bought my G Nex last week!

  • Verizon if you want to, I don’t know, keep your customers and stay #1 then Don’t. Just Don’t. But in the mean time 
    ……..(‘(…´…´…. ¯~/’…’)
    ……….”…………. _.·´

  • KRS_Won

    Sooo, I guess I will be buying off contract once my MAXX is up for renewal?

    • Bionic

      How does that make any sense?  $30 vs. paying full retail for a new phone?  psssh

  • You know, I JUST switched to Verizon from T-Mo after their customer service and features you get for the money have been in decline during the past year, probably because of the AT&T buyout rumor.  I’ll be spending about $60 more for just about the same services I was getting with T-Mo (and better coverage, of course).  I always assumed Verizon could “afford” to charge more because they were better than the other carriers in terms of customer care, coverage, and services they offer.  It’s unsettling that they’re trying to sneak more fees in.  I really hope I don’t end up regretting this choice if they keep on adding fees.

  • VZW already hits people up with a $35 new account/line activation fee. Now this. Unless VZW plans to make the phones cost $30 LESS. Then that $299 phone (without taxes) will be $329! Nice work VZW. “We never stop ripping you off”!

    • S_T_R

       It absolutely does NOT “take a lot of resources to open or create new service”, but that’s besides the point. The $35/30 fees don’t go into a special pot just for “improving service”. It goes into an account called “SERVICE REVENUE”, which is the same account your monthly bill goes to. When you increase revenue without increasing costs, which is what this is, the increased revenue turns into GROSS PROFIT. Activation, upgrade, whatever fees are pure profit for the carriers.

      -signed STR and everyone else that has taken an accounting course.

  • I just created a petition, let’s get signatures and stop this right now! 

  • br_hermon

    Ok, so I agree with everyone, this is crap. Fees for services we don’t need. But here’s the important question… what are we going to do about it? We rose hell last time and got them to change their tune, how about this time around? If nothing changes, doesn’t this make Amazon or Wirefly that much more attractive?

    • S_T_R

      What’s needed is a truth in advertising law/FTC mandate that forces the carriers to include unavoidable fees in the cost of the phone. They should not be able to advertise a $100 phone that costs $130 to buy and use. No one would object if they just included all costs and profits in the up-front price. What pisses people off is the bait and switch.

  • Phoneman67

    I’m glad my contract is up so i can leave!!!!!

    • Bionic

      Have fun on those other piece of shitt carriers

  • Jnmigr

    Verizon copy AT&T again, why they insist on copying crap company. FCC should let this slide, but get involved on the monthly charge of both company. I have a 19% discount and is still higher then my triple play cable bill.

  • FYI T-Mobile’s is $18…

  • SD_Scott

    I’m fairly certain they charged me this when I upgraded to the Nexus…

    • Tyler Cameron

      If they charged you when you upgraded to the Nexus, you did it wrong. (either by going to an authorized outlet or something else of that sort instead of corp store)

  • Jason Frasier

    I am so glad I left them when I did.  but the sad part is none of the other cell phone providers are much better.  it’s like choosing between the lesser of several evils.

    • djembeman

      The choice is always between a douche and a turd!

  • So, I have a $50 upgrade credit, then get charged $30 to upgrade??????? Thanks VZW for the 20 spot. So much for throwing your faithful customers a bone.

  • BulletTooth_Tony

    Whoever works in, and manages, their marketing and PR departments all need to be fired. Here’s an easy way to generate the same funds during upgrades… don’t subsidize the phone as much. In fact, that’s such a fool-proof way to do it, that they could raise the price 50 dollars without the drama! ….morons

  • Let’s start a petition to end this.  MoveOn. Org or SignOn. Org  Because if the fee is $30, that is pretty much the discount you get right?

  • bigdav1178

    All the more incentive for me to move my service to Sprint. Just keep pissing me off Verizon…

    • Bionic

      Sure, but if you like LTE Sprint is not going to have a sizeable network until 2015 or so, they are taking forever, even longer than ATT 

  • So…..it’s gonna be less of a discounted rate? I guess they’re having issues paying that 7 figure salary of the CEO. 

  • Jonathan Ofalla

    Should it be the other way around?  I mean the customer is staying loyal to the carrier by signing up another contract and they get hit with a $30 fee in return?  Doesn’t make sense.

  • EC8CH

    So old people who are getting smartphones but are too clueless to use them are costing us all $30?

    Stick to playing Wii at the retirement home Grandma!

  • T4rd

    That’s cool. I get me phones from Amazon Wireless or other E-Tailers now anyways for considerably less and with better customer service.

    • Josh Groff

      I paid 30 for my Bionic directly from VZW with coupons, but I typically buy off contract.

    • Robert Toudouze

      You will still be charged the fee.

      • T4rd

         Don’t see how..?  Where does it specify that?

  • Negativerxn

    What happened to these guys?  I remember a time when I thought they were the least of the rip-off artists known as cellphone providers.  They’ve become pretty shady in the past couple years, right?

  • yoyoche

    Discount then add charge. Not to smart. If you want more money then cut the discount price. Way to make people unhappy Verizon.

  • So they are trying to entice people to switch carriers every 2 years? It’s a no brainer for solo plans but they have family planers by the balls.

  • Posted a few tweet to black man and P3 hoping they will RT

  • Jonbo298

    We’re paying for people’s lack of knowledge because the sales rep shoved them into getting a smartphone. It’s almost like us being forced to pay for Welfare.

    • GotSka81

      That’s exactly what it is.  Those who are incapable of deciding “hey, I probably won’t be able to figure this phone out” before they purchase it should be responsible to cover their own stupid asses.  Instead, it’s more profitable to make EVERYONE pay.

  • moozicmon

    Two words: Best Buy

    • moozicmon

      Or one word: Amazon

    • I don’t think it matters where you actually buy the phone, if you upgrade they’ll charge you the fee.

      • Josh Groff

         Amazon usually charges you a boat load more than $30 over new customer pricing.

  • Robert Toudouze

    So now we will pay $299 + $30 AND be locked into a CONTRACT for 2 years?  That is $330 discounted.  Screw that.  I Paid $600 for my Nexus without a contract.  We need to start paying for out phones off contract again.  Then you will see the ridiculous prices start dropping.  No other tech items holds it “value” like a smart phone.  That is all because of the “subsidy”.  Bull crap.  It should be pointed out that other carriers that charge this fee don’t generally charge $300 for their smart phones.

    • GotSka81

      Good point, indeed.

    • Josh Groff

      I only take the upgrade because there is no benefit of not doing so, unlike T-mobile.

      • Exactly. You save money being in the contract vs. not being in the contract. Your ETF is just the discounted price off the phone’s full retail, and it’s pro-rated each month.

  • MarkyMark

    I guess this is ok, if you’re cool with being a dick!

  • I guess they don’t make enough money from us.

  • Jimvit1

    I don’t use any of those services they list as the reason they are going to hit us for the new charge. So I should get a 30 dollar discount. Fair is fair right.

  • It’s time to TROLL VZW!

  • Desert102

    People, literally ever other carrier has this.  Infact they charge more for their upgrade fees.  I was actually wondering why they werent doing this already when the other carriers are.  

    • MarkyMark

      Mom always said: “if everyone else jumped off a cliff would you?”

      ….doesn’t make it right man

    • GotSka81

      Yes, this is (almost) true.  However, VZW is already charging more than other carriers for their phones.  Find me a phone that cost $300 at launch with specs similar to the Razr or the GNex.

  • Is this only at a Verizon store? Or will it show up on my bill even ifI I upgrade from Best Buy or Amazon?  I am so sick of companies giving new customers with no payment history perks.  Thank god for number porting.  As each of my contracts come due I am porting out of Verizon this is the final straw.  I do the same thing to Dish Network I call and complain every time there is a deal for new subscribers until i get a rep that can authorize and give it to me for the same price.  5 years never missing a payment and what do i get out of it? NOTHING.

  • Littleperry04

    republic wireless is looking better and better everyday!

    • Signed up for their beta. Excited to try the service.

  • enigmaco

    Get rid of the classes and experts then, anyone can figure out these phones, and by now there are friends and families you can ask. Seems like these big corporations screw people for their loyalty, instead of being thankful they do this. Who’s ready to light the torches and carry the pitchforks.?

    • hkklife

      Get rid of the classes or at least charge for them. Charge a basic “genius” type fee to reprogram peoples’ voicemail and set up email, NOT punish loyal users reupping for 2 more years.

      Get rid of the retarded “sign in door Nazi greeter” as well as 1/2 of the sales staff. I do not mean to sound cruel but every Verizon corporate store I’ve been in in the last 2 years seems to be way over-staffed. Make VZW stores a showroom-type of bill pay centers with a skeleton crew of staff. They basically need to take a hint from how Apple stores are operated and how BN is trying to remake themselves.

      • enigmaco

         Your not kidding, and 90% of the issues they tell you to call customer care anyways.  There is no need for that many people to be in that store, and for the customer to pick up the slack for that is a freakin joke.  I wonder if verizon has sold its soul to the devil yet? (We already know they sold it to the government, but the other devil)

  • dhirensavalia

    The largest cell phone provider in the country wouldn’t need to charge the extra $30 dollars.

  • Dane Butters

    Screw it, I’m just going to start buying my phones off contract and not deal with VZW’s warranty service, contracts, or BS fees.

    • mustbepbs

      It’ll save you lots in the long run, it’s just a hell of a one time cost.

  • I couldn’t tell you one time I called VZW and came away knowing more than I did before the call.  Matter of fact, the frustration I got from them is what got me into learning more about tinkering with my phone (back in the OG days) by myself.  So, I guess in a roundabout was I owe Big Red a thanks for helping me get into the rooted community

  • Tyler Cameron

    can we get a change.org petition on this? When we did it for the online billing charge, they caved in, why are we just sitting here letting Verizon get away with a BS upgrade fee? it costs them NOTHING to take a SIM card from your old phone into your new phone. NOTHING. 

  • Parkman15

    Verizon is getting way to greedy, they are turning into ATT. Ahhhhhh

  • Jake

    Verizon Rep’s Expert Advice and Guidance: “Be sure to put this advanced task killer on your phone as soon as you get home!!!!”

    • moelsen8

      hahaha i still remember them setting one up for me on my ogd.  that’s funny.  wonder if they still do that.

      • Jake

        They do. Just last month I overheard a rep very kindly explaining the benefits of task killers to a new customer. Google and phone manufacturers should be suing VZ for this stuff… it has to be a detriment to sales when a customer comes in wondering which phone to get and then gets told that Android phones require so much upkeep to function properly. I always have to stick my fist in my mouth to keep from going over and correcting the rep.

      • hkklife

        They tried to install it on a coworker’s Droid3 bought a few months ago. The sales rep also said that Moto Blur’s built-in Task Manager did not “free up enough memory to multitask” so they installed ATK on her phone (which I promptly removed the next day).

        On a related note, I was in a VZW corporate store yesterday and it was a real shitshow. IPads and iPhones everywhere. Only 2 GNex demo units available. One was non-functional and had a pink silicone case on it. The other had a non-functional camera and clearly some major screen problem because it was barely illuminated, even at full brightness. Only one Rezound on display. And they are STILL pushing the OG Galaxy Tab for $229 on contract!!

        This is just further proof that the entire carrier, exclusivity, and subsidy model is horriby broken and can no longer be sustained. More so than anything else, I will continue to curse Jobs and Apple for not using their clout, cash, and the game-changing iPhone to rewrite the entire wireless phone business model. The iPhone 5 should hit all carriers at launch, completely unsubsidized and for sub-iPad prices, with ala-carte voice and data plans substantially cheaper than what we pay now.

  • TJEgan

    Looks like I’m switching when my contract is up, but the question is: to who? They all seem terrible to me..

    • Josh Groff

      Buy a T-mobile phone on Swappa and go with one of their non-contract $50 a month things. They’re the only carrier that charges you less (to my knowledge) for bringing in your own phone.

      • frankandsimple

        amazing..we both said pretty much the exact same thing. 

  • I can just see a committee formed at Verizon that looks for ways to generate additional income from existing services. Someone probably got a bonus for this suggestion.

    • Morpheus282

      They have a special room dedicated to finding new and more creative ways to screw the customer.

    • bigguy

      Yeah, I hope they have a committee (board of directors/management) to generate additional income from existing services. That is the whole idea of running a business.

  • mustbepbs

    Hey Verizon,

    F*** YOU!

    -Love, me.