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Verizon to Charge Customers $2 Fee When Paying Bills Online or Over the Phone Starting January 15

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Time to set up “auto pay” through your Verizon Wireless account. According to our sources, Big Red will start charging you a $2 fee both over the phone and online for your monthly bill transaction unless you have your account set up to pay automatically. I know this news won’t excite most of you, but know that there are still plenty of options to get you out of having to pay this “convenience ” charge. We have all of your options listed below. This new $2 fee will allow Big Red to “continue to support these bill payment options.”  Mmmhmm.  

Below is the confirmation that has been released by Verizon.

Customers Encouraged to Use Options to Avoid Single Payment Fee That Starts Jan. 15

Verizon Wireless offers customers numerous free and simple payment options and we encourage customers to use those options. Starting January 15, a new $2 payment convenience fee will be instituted for customers who make single bill payments online or by telephone. There are a couple of exceptions. See below. The fee will help allow us to continue to support these single bill payment options in these channels and is designed to address costs incurred by us for only those customers who choose to make single bill payments in alternate payment channels (online, mobile, telephone). It is waived for those who pay by electronic check or enroll in AutoPay — we encourage customers to use those or other payment options that incur no fees. [See complete list below.] The telephone and online single payment fee, which takes effect January 15, will be disclosed up-front and throughout the transaction.

There are numerous payment options available to our customers where the fee is waived or where no fee applies. They include:

  1. Electronic check online (My Verizon Online, My Verizon Mobile/Handset). Fee waived.
  2. Electronic check via telephone. Fee waived.
  3. Enrollment in AutoPay using credit/debit/ATM card or electronic check; fee does not apply
  4. Online from the customer’s home-banking service provider website; fee does not apply.
  5. Credit/debit/ATM card, electronic check or cash at a Bill Payment Kiosk, Panel or with a representative at a Verizon Wireless Communications Store; fee does not apply.
  6. Use of a Verizon Wireless Gift Card or Verizon Wireless device Rebate Card to pay a bill in-store, online or by telephone; fee does not apply
  7. Paper check or money order mailed to the VZW remit address on customer’s bill; fee does not apply.

Update:  They gave into customer complaints and have now decided not to institute this fee.

Cheers ___ and  ___!

  • cardi

    This is crazy every company in the wotld is charged a credit processing fee. So verizon istrying to mske us pay for there buissnes cost. But are quick to not honora warranty on s phone whrn thr wifi stops working cause a lil scratch on a screen. There bout to here about this. Everybody take ten minutes and complain on thrre form, twitter and facebook

  • Anonymous

    verizon has to be the greediest company aside from apple this i pathetic they didn’t even need the fee they just felt like adding it. 

    • Cam

      Of course they don’t need it. They don’t need to charge so much for the service either. They will charge as much as they can get away with, without losing a significant amount of customers.

  • VerizonFail

    don’t forget going to a store and paying at a kiosk like it’s 1992. FML.

  • Kris Brandt

    This is retarded.  I have to set up auto-pay for a service that doesn’t have the exact same monthly bill?  I think not.  I already split the costs between me and my girlfriend.  We charge a portion on my card and then charge the rest on my girlfriend’s.  Not only that, but Verizon makes mistakes.  How am I to assume that whatever gets automatically charged (via auto-pay) is the correct amount?  Setting up Auto-Pay is a HUGE blunder for ANYONE.  You can’t negotiate with Verizon on issues found if you’ve already paid.  This is ethically wrong on their part.  They get charged $2.00 for what?  7-11 down the street doesn’t charge me a dime to use my card.  Why should Verizon?

    • Anonymous

      I’ve never had them make a mistake on my auto pay.  But unlike you, my bill is always the same amount and I pay the whole thing from one account… so I can understand those arguments.

  • Franzie3

    Anyone know if this goes the same for people with a one-bill account who have both Wireless and Fios service?

  • Anonymous

    I think Verizon execs have been taking advise from AT&T on how to piss off their customers – they’ve really been doing a damn good job at it lately. I think it’s about time for some heads to roll at the top.

  • Applepiter

    At the very least, I will screw going green, and opt for a paper bill. It must cost something for the paper,ink and labor!!! And I will call vzw for any and every question issue tnd everyrhing else I need, no more looking anything up online. And last but not least I will call and try to cancel my contract due to the changes vzw has made(may not work, but I will try)

  • icedrop

    Honestly…..This is the biggest scam yet. I can put up with a lot of crap but this just crossed the line. F U VERIZON!

  • inerdtia

    I guess we are going backwards with progress. I’ll go to the flipping’ store every month and pay my bill in person.

  • Androidguy

    Everyone just switch to paper statements!! Go back to the old school days of mailing a check. See how fast they change this policy.  

    • Anonymous

      or see how fast they start charging for a paper statement 0.o

      • Androidguy

        Touche. Although I would imagine they could never get away with that. Then they would be charging you to pay your bill no matter how you pay. I love my 4G but I would leave VZW high and dry in that world.

        • Anonymous

          Yeah they would rename it Premium Paper Bills and charge you $2.99 a month for the “service”.

  • Davel3

    Ok…I can see the $2 fee for paying over the phone, but to pay online, where you do everything makes no sense.  Sending in a check is paying employees to process it, paying for the bank processing fees, yet there is no “convenience fee?”  WTF

  • Hikarutilmitt

    If I’m reading that 4th picture correctly, isn’t it still possible to pay the bill using the My Verizon app on your phone and avoid the fee too? Heck, I use it NOW and it’s probably the fastest way for me TO pay my bill. Their site sucks.

  • Just created my www.bbb.org Complaint.  If enough do this we can get something started.  Is there a petition up yet??

  • why are they charging $2 .. dont the workers over in india work for pennys? or did they finaly get unionized.. ?   i will not have a problem paying it if know its for some workers in the US!

  • If you’re paying  your cell phone bill, doesn’t that qualify as a debt? If so, you could always pay Verizon in cash. Flat-rate-shipping-boxes-filled-with-seventy-lbs-of-pennies cash. “Legal tender for all debts, public and private”!

  • Anonymous

    This wont affect me as Im already on automatic payment, which I check EVERY month….but to charge $2 for the customer to PAY THEIR FINANCIAL OBLIGATION?!?!??! That is riduculous…unfortunately, if other companies follow suit, it may become the norm.  My guess is that they want direct access to your credit card and/bank account for the time when you dont pay attention and go over your Tier Data plan limit so they have no trouble taking the money out BEFORE you notice the overage charges.

  • Anonymous

    Thought of moving to Verizon. Even though I would use auto-pay, I won’t move to them now, just because of  the blatant greed evident in this policy.

  • Anonymous

    You can still pay online through your banking service which takes 2 days longer in my case but is still free.

  • Seannyboy39

    Damn I would love to put Verizon out of business for their mass amounts of B.S

    • Seannyboy39


  • RW-1

    Anyways, thinking about it more, just added VZW to a payee on my banks site, pay electronically from the bank, no fee, no mess, no raiding my pocket.

    • dreedy android

      Make sure you watch your bill statement every month to make sure you’re not getting charged for something you shouldn’t be.  Myself and some friends started autopay and their bills, including mine, started fluctuating monthly. 

  • Anonymous

    You can use a credit card in the store without a fee? This new policy is garbage.

  • dreedy android

    No way that it should even be right on any level!  The thing here is that this is no different than big banks trying to charge you a service fee for using their debit cards or a maintenance fee for your checking account every month.  And the bad PR that those banks received caused them to back off of the fees.  This is absolutely no different.  VZW making up the money for the credit/debit fees the banks charge them and the cost associated with their 4G coverage.  $300 4G devices, more expensive non-unlimited data plans, now $2 fees for me to pay my bill online.  VZW charge me a fee to do their job?  Absolutely insane.  The backlash they will get for this going to go through the roof!

  • Anonymous

    This is some serious bullsh!t. Verizon needs another $2 each month just to “continue to support these bill payment options”? I didn’t realize verizon was so strapped for cash. /s

    The problem with automatic bill pay is, verizon has a tendency to add bogus charges to your bill, hoping you won’t notice. Don’t believe me? Check your last 3 months of statements and you will probably find something that makes you say “WTF?”

    • Anonymous

      What’s an example of a bogus charge?  I have seen nothing out of the ordinary, and I have been on auto-pay for years.

      • Anonymous

        Do you look at each statement carefully? I have been with verizon intermittently since 1998 and I can’t remember the number of times I have called customer service to argue about surcharges & miscellaneous fees that were obviously complete crap. Maybe they reserve that special treatment for people that go to a different carrier when a contract expires, but it’s still BS.

        • Anonymous

          I don’t look at each statement but I get a payment confirmation in my email every time and it’s always the same amount so I only need to look at the statement if the amount is different, which it never is.  I wouldn’t put it past them to try and pull that crap though.

  • Gforce1963

    How much is it going to save them if all the people who they pushed to pay online and not get a paper bill start asking for them to send a bill. Printing and postage cost is going up for them.

  • Anonymous

    Makes me glad I have billpay for my bank

  • -RM-

    Although I really do not approve of this and hope that Big Red gets burnt for this, however, there is a tiny bit of good news for Discover Card holders that I’ve found in the process of setting up auto payments. Apparently if you use your D Card to automatically pay cable, phone, internet bills (comcast/verizon) you get extra chashback.

  • RW-1

    Mail in your payment, issue solved.

    • onixblack

      u jelly Verizon

  • akhi216

    VZW nickel and diming again…why am I not surprised.

  • akhi216

    VZW nickel and diming again…why am I not surprised.

  • rrosotho

    Its $ 2.00 now and then $ 12.00 and then $ 22.00 and so on!!! Verizon has the best nework so they can do this. Its just greed. I hope other companies DONT follow behind them.

  • SuckItVerizonCanYouSpellETF

    Calling these morons today to discuss prorating my service based on the downtime for the month of December. And I’m sure not standing in line at one of their stores to pay on a stupid machine while watching their slack jawed “associates” chew gum and lean on the counter.

    •  God no, that is such a sad sight.  I do not have the time to pay in store.

  • Anonymous

    Time to sart consodering the $19 cell service.

  • Anonymous

    Nevermind. VZW is still a douchebag. Please ignore my previous comment. It is early and i didnt sleep well…

  • Anonymous

    This is nothing but VZW trying to get customers to pay on time. It has nothing to do with credit card fees since auto pay does not get charged the $2 and you can auto-pay with a cc. VZW doesnt want people calling up on the due date or “forgetting” to pay their bill then paying at the last minute online. I tend to agree with them on that. That is all.

  • MikeM

    Send my your Bill payment and $1 extra, i will take care of it for you.

  • Anonymous

    I will be paying with rolled coin at the Verizon store. Haha.

    • I’ll be paying in UNROLLED coin… all 23,000 pennies worth a month.

  • Anonymous

    How does the extra fee get justified if I’m saving paper? On what planet does this make sense?!

  • Ano

    As long as “credit card” is one of the auto payment options I feel like I have some protection because I can dispute the charge through my credit card company. I don’t want Verizon to be able to reach directly into my bank account and take money.

  • F U Verizon!!

  • juscozimme

    Waking in the morning to this mess.  We spend so much for the service,  but at the same time they continue to stab us in the back.  Is is worth it?  I don’t want to shell out an extra two dollars and I don’t want to set up auto bill pay.  The problems we experience occur when a company gets greedy………………..Whatever.

  • 好文章,转啦

  • DJyoSNOW

    What thrills me I Believe for the consecutive time that I received my bill in a text message on Christmas Day.

  • Hep

    Crap!  Verizon is becoming Comcast!

  • guest

    Another example of corporate greed.  Finding new ways to milk its customers.   If 10,000 customers (average bill $75/mo) decided to down Verizon and go with Sprint or ATT.  10,000 x 75 x 12 = $9 mil loss revenue..

    • Of course, I pay with my credit card (which charges Verizon a fee) rather than directly from my checking account (which doesn’t charge Verizon a fee) because I like my 1-2% cash back.  Just another example of “consumer greed” in my case.  I suppose that this will get me to change from using my credit card for the points to using my bank account, which won’t have the fee from Verizon.

  • Lane

    $2.00 fee doesn’t start until January 15th and according to Verizon
    Wireless, customers will be warned before the fee is assessed and given
    other payment options to avoid the $2.00 charge. If you don’t want to
    pay it you can use these other payment channels:
    ACH (electronic check)Pre-enrollment APO (Autopay)Online from customer’s home banking service provider (online bill pay through your bank)In-store using My Verizon Express, BPK or a store representativeVZW gift card, rebate card and friends and family referral rewards cardPaper checks and money orders mailed to Verizon Wireless remit address via USPS

    How are all you taking this news? Is $2 a month —
    $24 a year — a small price to pay for good coverage and 4G LTE (when
    it’s working) . Or will this be the final straw sending you to more affordable carriers with possibly less coverage?

    • Lane


      • Lane


    • AngryTurd

      It’s a culmination of things for me but I’m off contract right now and will be trying different carriers becore i renew with verizon or make a switch. I’m. In orange county, ca…there should be some decent alternatives for me at probably cheaper monthly fees. I had a very bad nexus experience with signal and battery issues. Liking the droix razr but miss a physical keyboard. Had they released the D4, I might be able to excuse the 4g outages. Verizon has gone from great cutomer service and customer appreciation to a smug FU attitude and I’m sick of it.

    • Lane


  • Anonymous

    They besta watch themselves…

  • AngryTurd

    Oh Verizon…I’m already on autopay but this still irritates me. How about some good news coming from you guys any time soon? My 4G is back up and running and you probably feel like I should be kissing your big hairy purse for it.

  • First step: Get everyone paying online and not via home-billing/checks. Step Two: Charge them for using online payment.

  • Bobbyhill

    Just when you thought Verizon couldn’t get any greedier.

  • 90million customers if all paying online with credit card 180 million dollars. if paid for 1 year 180million times 12 is $2,160,000,000. I see the reason for the 2 dollar fee already 🙁
    2 Billion dollars, wow.