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Verizon Confirms Our Report: Upgrade Eligibility Changes to 24-month Cycle, NE2 Credits Gone as of April 15

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And just like that, Verizon has confirmed our report from earlier this morning that changes are coming to upgrade cycles. The full statement is below. 

The business has evolved and the extensive Verizon Wireless device portfolio gives customers more options than ever before. It is not uncommon for customers to have multiple devices such as a smartphone and a tablet or a Jetpack. In that context, Verizon Wireless is making the following changes to its upgrade practices:

  • Upgrade eligibility begins at the end of 24-month contract. The change allows customers to plan on a single upgrade date for each of their connected devices and is in keeping with how the majority of customers purchase their new phones today. The first customers impacted by this change are customers whose contracts expire in January 2014. Customers may purchase a new phone at the full retail price at any time prior to the end of their contract.
  • Customers with New Every Two credits have until April 15, 2013 to use those credits. The New Every Two program ended in Jan. 2011.
  • Customers may continue to share an upgrade with another person on an account as long as that customer is purchasing another device in the same category. A basic phone or a smartphone upgrade may be used to purchase another mobile phone. The option to transfer upgrades from non-phone devices (such as a Jetpack or tablet) will no longer be available.

So, there you have it.

Via:  Verizon

  • Verizon u suck. I used to love your plan, not now when I was excited for my upcoming upgrade and now must wait..

  • frank mora

    I called in yesterday and upgraded my wife into an S3. I was also able to keep the unlilimited data!!

  • garrier

    I was considering jumping to Verizon, but not anymore. I am actually surprised they did this…I can’t imagine any of the phone makers are happy with this either. I would bet you will see fewer new smartphones at Verizon in the future.

  • Syraz/Azilla

    If my upgrade date changes, I am outta there. even tmobile on twitter was cracking stabs on verizon when I was talking with them

  • So glad I switched to T-mobile and got a Nexus 4!

  • Sweet, now I won’t have that 4-month window where I’m thinking about jumping ship from Verizon but have the impulse buy potential of going in and getting an early upgrade before my contract’s up. I have to assume that this move was done to increase customer attrition.

  • Ryan Scott Miller

    I still have my grandfathered Unlimited Data plan and have started buying full retail. If they ever revoke that, bye bye Big Red, hello Up-and-Coming-Do-Right-by-Android Magenta!

  • trophynuts

    good grief people. You people are idiots. Who cares. Most people only buy a new device every 2 years anyways. Get over it already.

  • Don Goncalves

    Late on the HTC One, so my NE2 will expire before (if) Verizon offers it. Hello AT&T.

  • Trey Mitchell

    wait who was still getting a NE2 credit???

    • I WAS. ME. And now I have to come up with $300 by Tuesday which is m*ther-***king impossible. F**K. I was going to pick up a GN2 a week from today. F**K.

  • exvzwcustomer

    VZW has become as bad as Washington… scumbags… all of them!

  • I so wish that T-MO was available in my area. There’s a complete data dead zone right near where I live in a place I travel through on a daily basis. Then on the other side of my town there’s a cell dead zone. Double-whammy…

  • Shaikh&GuestLoveMe

    Im gonna pay 4 extra months out of their already outrageous price.

  • Kenny Larson

    Verizon just trolled the internetz and their customer base. Except…they’re going through with it.

  • chad gaskin

    It’s always been likes this since 2011

  • Bob G

    Funny how their CEO was saying that they would give no contracts if people wanted them. Guess all the Verizon folks wanted longer contracts instead.

    • No, the point is to make contracts so painful and distasteful users will hate them and thank Verizon for blowing them away in the end. You’ll get lower monthly bills, but device prices will skyrocket.

  • You can still request a 1 year contract to my knoweldge, but you have to specifically ask for it, and as always the device will cost more. If this has gone away somebody let me know, and if it has also gone away…my business with VZW will as well.

    • xThanatoSx

      1 year contracts for consumer accounts went away…. 18 months ago? Something like that.

      • You can still request them, in store only, and that was as of august of last year(when I got 2 of mine)

  • Tim242

    I’m out of contract now. I bought the Note 2 full price to keep unlimited. I think I will add lines to subsidize the phone, then cancel and pay ETF. That will be $150-$200 less than paying their ridiculous full price. Plus, that’s paying it over two months. Two can play this game, bit*hes.

    • hkklife

      Don’t you think they will soon start to close those loopholes as well? I mean, LOOk at what they have done over the past 2 years as far as belt tightening and attempting to wring every possible cent out of their subscribers.

      • Tim242

        The only way they could is by raising the ETF. I don’t believe the FCC and the powers that be would allow that.

  • Hatyrei

    Hi Guys… my end of contract ends on May and October 2013 ,. I was holding out for the S4 and newer device. Does that mean if Verizon implement this to us and cancel our early upgrade they’re breaking the contract rules we have signed? And thus we can cancel our contract without paying ETF? rIGHT?

  • NexusPhan69

    This is a big mistake for Verizon. Getting a new phone 4 months earlier has always tempted me to just renew my contract. Now, next time I’m eligible for an upgrade, my contract would have already expired and I’m just going to cancel it. I have a feel I won’t be the only one either.

    • Guest

      My thoughts exactly.


    So in wake of this, I went to go check my upgrade date:



  • So basically 4 more months before you can pull a subsidized upgrade and no more swapping upgrades with your non-smartphone line to upgrade your smartphone… Great…

  • noc007

    This really doesn’t matter to me. VZW has demonstrated to me that they could care less about me as a customer. I’m tired of being lied to and getting baited and switched. Not to mention the large price premium I pay for the privileged to be on their network. I’m either going to wait for of my contracts to be up in a couple of months or I’m going to try and sell my unlimited data plans via Assumption of Liability. Either way I’m going to stop giving these greedy bastards my money.

  • James

    Tight and I am eligible for an upgrade on April 15th…

  • sith77

    WTF wasnt the verizon CEO just saying the other day that he would get rid of contracts all together is people wanted it !?!?!?!?!!

  • boballistic

    I’ll stick to at&t and my 18 month upgrade. Never had liked big red they never have devices that i like. At&t has better lineup in my opinion.

  • akhnaten

    “Customers may purchase a new phone at the full retail price at any time prior to the end of their contract.”
    Is this a policy change? I have never been able to walk into a Verizon store and buy a phone that came out within the last month, for any price, without them requiring a two year contract.

    • Spider210

      You can always purchase full retail. that is not signing a contract

      • akhnaten

        That is the theory. In practice though, I have never seen it. For instance, I wanted to buy a Droid Razr for full retail on launch day. I walked into a store that had them in stock and tried to buy one for full retail. They refused to sell it to me unless I signed a two year contract. Over the past 15 years I have been buying cell phones, I have never seen a Verizon or AT&T store that sell a just released phone off contract for any price. I have been able to buy one by pre-ordering through the website, but I am specifically talking about retail stores. In fact, the one I pre-ordered was defective, so when I brought it in to the store on the day of release and they saw it was off contract, they acted very shocked.

        • PopeFrancis

          I used to do it all the time when I was on Vzw

        • steve30x

          I have done it twice on Verizon, the second time the rep guy at the retail store was grinding his teeth it seemed lol. I simply just asked Im wanting to by Motorola Razr HD full retail and that was that.

        • hkklife

          I think it depends on the store and the manager. I’ve seen a guy buy a device on release day for full retail (I think it was the OG Droid or maybe the Droid 2) but I’ve also seen someone denied trying to buy one full retail as well ( Droid X or maybe Bionic). I know BB will happily sell a phone at full retail price but they mark their devices up $100 from VZW’s price.

          • Mike Smith

            BestBuy will also honor the Verizon, AT&T, etc carrier full retail price if you ask. They will call a corporate store and get the price and then reduce their price to the corporate store price. I do it all the time. Many people don’t know that.

  • f.u verizon

    “The business has evolved and the extensive Verizon Wireless device portfolio gives customers” less while we ask for more. We dont make enough money on your $50 a month contract, so we are cutting services to boost our revenue. Muuhahaha (sinister villian laugh)

  • Have you ever noticed that all these “good” changes (deemed by VZW) all started when VZW got into bed with Apple?

    • paulmike3

      THIS, all day long. Other changes since they started carrying the iPh*ne: Ditched unlimited data, shortened device return windows, increased ETFs by several hundred dollars, ditched the New Every 2 Credit, and extended upgrade terms by 6 months (18 mos -> 20 mos -> 24 mos). Absolutely sickening.

      • hkklife

        It was Apple, NOT LTE. These sorts of widespread worsening of policies on all the ccarriers did not occur when AMPS moved to digital, when TDMA went GSM & CDMA or when 1X went to 3G.

        Back in 2008-2010, when the iPhone was a certified smash and everyone was clamoring for it to appear on the non-AT&T carriers, Jobs had the opportunity to turn the industry on its ear and abolish exclusivities, contracts, etc etc etc. Jobs could have sold us iPhone at fair retai lprices and FORCED the carriers to be his “fat pipe b****es”.

        But Instead, Jobs smiled all the way to the bang and held us hostange by using the “$99” and “$199” iPhone as leverage to make things worse across the board for everyone (no more 1 yr contracts, ETF icreases) and let the carriers keep acting as handset suppliers.

    • Shaikh&GuestLoveMe

      Have you ever noticed that all these “good” changes (deemed by VZW) all started when VZW rolled out LTE *GASP*

  • sales rep…

    This is going to kill Verizon employees who are on commission having to wait on customers to go the full 2 years now not a fan of the new policy

    • Spider210

      Exactly all these people that should be eligable come months September – Decemeber are all now pushed forward by 4 months.

      • hkklife

        No, they will just push their reps like he11 to make people add more lines and/or add a complimentary device to their account. “Oh sir, you cannot upgrade your smartphone today. You have 4 more months to go. But how about this nice tablet that I can get you walking out the door with it working for just $399 and NO contract required!”

    • Tim242

      Exactly. Stores are already slow enough as it is. Verizon just closed 2 stores in my area. Cellular connection is reopening them as 3rd party stores. Carrier stores care a lot more about new lines than upgrades. But, this will still hurt stores.

    • Apostrafee

      You’re right, not to mention when that device payment system goes into affect it will murder indirect locations with cash flow issues unless they raise commissions which let’s be honest isn’t happening anytime soon….its BS all around

    • kenja0

      Verizon doesn’t really care about that. They made the change because T Mobile’s new system completely screwed their staffing. When your paychecks drops to minimum wage, commission drops to 1% and you scrounge around trying to make $1 per accessory, you look for another job.

      Verizon’s change doesn’t affect commission but rather the salesman and customer’s flexibility. Any Verizon employee that quits will be replaced by two T Mobile reps. There are so many new hires from T Mobile, it’s crazy, and customer traffic has substantially increased… majority from T Mobile.

      What people need to pay attention to is this: All Upgrades from
      September 1, 2013 onward will be moved 4 months. There is no statement
      of upgrade dates on Verizon contracts so they were able to make this change. People who quit Verizon believed upgrade dates and contract dates were the same. As soon as they quit, they got hit with Termination fees and hated Verizon forever. Verizon making this change means they’re giving people an out when they want to. They’re being nicer to people who leave because just like with the iPhone only being on AT&T, everyone eventually made it back to Verizon anyway.

      This also bring up another point people haven’t figured out yet. They’re pushing the upgrades at this stage because what happens in the Fall? Apple releases a new phone. Now that no one has upgrades during that time, Apple loses a crap ton of sales. What comes out in Winter? A new Samsung phone. A new Samsung phone pays every phone company and the salesman substantially more than any other manufacturer, especially Apple. And in truth, the phone technology from Samsung is superior to almost all the of the competition anyway, so the rep is giving you an amazing phone at a reasonable price, and everyone gets paid handsomely well.

  • Bionic

    Coming 2018. Google wireless backed by Google Fiber.

    1GB internet, TV service, and Cell service with unlimited data for $200/month


    5MBPS free home internet with Cell Service unlimited data for $80/month

    • CodeToJoy

      I would take them up on that in a heartbeat.

    • Hahahahahaha……it’s 2013, what about the next 4-5 years??? Talk about “planning ahead”

  • I don’t need Verizon to tell me when I can get a new phone…I’ll just install new ROM whenever I want.

  • DJyoSNOW

    Dear VZW,

    I don’t’ recall you EVER doing me a favor? My account is not broken so there is nothing to fix!