For the 2nd straight J.D. Power and Associates study, Verizon Wireless has taken the crown for best in the industry when it comes to customer care. Their score of 762 was 10 points higher than the overall industry average which is based on feedback gathered from customers who recently contacted carriers in a service capacity.
Congrats, Big Red. Now, we ask you, the readers of Droid Life who are for the most part, die-hard VZW customers. How would you rank their service?
Verizon Wireless Customer Care Leads Industry In Latest J.D. Power And Associates Study
Wireless customers across the country have spoken. According to the newest J.D. Power and Associates study, Verizon Wireless offers the greatest customer care among full service providers in the industry.
Today, J.D. Power and Associates announced the results of its 2012 Wireless Customer Care Full Service Study℠ – Volume 1, and Verizon Wireless once again ranked highest in customer care among the national full service wireless providers.
Verizon Wireless outperformed the competition and emerged as an industry leader for the second consecutive study (the last study was issued in July 2011: see results here). In the most recent study, Verizon Wireless received a score of 762, 10 index points above the overall industry average.
Speaking of the award, John Bianchi, vice president, customer service operations, said, “Our goal is to provide an outstanding overall customer experience, and we’re thrilled that our customers have once again rated Verizon Wireless’ customer care the greatest among national U.S. wireless companies. We prize the industry-leading loyalty of our customers and will continue to develop our people and technology to serve our customers better and make it simpler for them to manage their wireless lives.”
These results are based on feedback gathered from wireless customers who recently contacted their wireless service providers by phone, in stores or online. Interviews were conducted by J. D. Power and Associates between July and December 2011.