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XOOM 4G LTE Upgrades Experiencing Delays

After waiting almost 7 months, Verizon XOOM owners were finally given information about upgrading their device to 4G LTE. The early promise made by Motorola suggested that you would have your device back within 6 business days – that no longer appears to be the case.

A handful of readers reached out last night and this morning to let us know that Moto was informing them of a delay. No specific details were given in these emails, but we are getting varying reports of the severity of it. One of our readers said that his XOOM made it to the Moto upgrade center on 10/5, so even if his XOOM is back by this Wednesday, that isn’t technically a delay. Some said that they sent theirs in almost week ago though, and are not scheduled to receive it until the end of this week.     

Dear Michael,

We wanted to let you know that we are still in the process of completing your upgrade. We apologize for the delay and will send you an additional notification once the device has shipped early this week.

Sincerely,

Motorola Mobility Customer Services

We will let you know if we received additional details.

To be honest, I’m not surprised at all by this. When Motorola announced that there would be a future hardware upgrade that would require users to physically send in their XOOMs, this was almost expected. Even if the number of devices sold was no where near other tablets, manually opening up and installing hardware into a device has to take some serious time.

Cheers Mike, Tad and Rufo!

  • Anonymous

    WHEN YUS GUYS UPGRADE THE XOOM THAT I SENT BACK TO YOU 2 WEEKS AGO, MAKE SURE THAT YOU SEND THE FREE DOCK-CHARGING UNIT THAT YOU OFFERED. IF YOU DO NOT HONOR YOUR OFFER, WELL…, REFUND ALL MY MONEY SO I CAN PURCHASE AN APPLE PRODUCT. THANK YOU. FROM BUTCH MURPHY-CALIFORNIA.