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Verizon Begins Charging Full Price of Warranty Phones if Rooted? (Updated)

What exactly should happen if you were to root your phone, play around with ROMs/hacks/etc., somehow manage to break it, and then send it in to Verizon for a warranty replacement?  Should you be allowed to get a replacement or not?  According to reports, you can get a replacement, but the rooting of your phone voids any warranty you had and gives Verizon permission to charge you for a new one if they determine that your broken phone was tampered with.

Our buddy @P3droid has apparently heard from a couple of friends who have run into the scenario that we described above and then been slapped with a pretty hefty and unannounced bill.  Fair or unfair?

I’ll just say this – we’ve known that rooting your device voids your warranty since well back in the original DROID days, so it makes sense that Verizon would do this.  As unpopular as this may sound, I can’t fault Big Red for going this route.  If you decide to take your phone out of its original factory status, tinker with its guts, and break something, it shouldn’t be their responsibility to take care of you.

With that said though, a broken volume rocker, faulty screen, etc. has nothing do with rooting, so I’d hate to see someone get charged for something that they didn’t cause even if they decided to root.  It’s an interesting topic, and one that I would love to hear all your opinions on.

Update:  Our friends at Verizon saw this post and wanted to reach out to clarify everything immediately.  First up, is the fact that their policy says absolutely nothing about checking for root on devices.  When a phone is received, a phone is checked for three things and that definitely isn’t one of them.  They check to see if the box that the device was sent in is damaged, if the outside of the phone looks awful, and if it powers on – satisfy all of those and they move on to the next phone.  So basically, these reports of being charged for a rooted phone simply mean that these people were sending in garbage phone with defects.

So…sound off!

Via:  MyDroidWorld

  • Gortex Overcoat

    I personally just bricked my galaxy nexus rooting it, keep in mind I had cracked the screen and I made a claim for a broken screen so I got a new one sent to me. (FYI the nexus is almost unbrickable, i could have unbricked it with a dongle they sell on amazon). But i was really worried that I would get charged for this unlocked phone because i couldnt flash to stock because usb wouldnt read. When I recieved my replacement phone it was already unlocked!! When I read over the fine print of the asurian insurance which is what verizon uses.  Your phone is covered if its lost, stolen, water damage or however you break it. I don’t see a difference between breaking it that way and breaking it by modding it.  Google released the stock images for the phone so it could be rooted and other things.  In a way they kind of encourage it.  I don’t know how those guys got charged but i never did. And my friends been getting replacements like every few months.  NO WORRIES IF UR SENDING IN A ROOTED PHONE. If you have any ? email me [email protected] i can help instruct on not getting charged or how to root ur phone

  • Well I wonder why then doesnt the service providers offer a service for a small fee, to those who want to change things about he phone, just have a person on hand with hardware and software that can set the device up the way you want it to,,, it seems to me a new way to bring in revenue. I would pay about 20.00 to get my device set up the way I want, for example get rid of programs I dont want, ect. They can make a bundle on this type of service.

  • Cleven dennis

    Thats what I thought, I sent in my phone after I restored it back to factory state. I didn’t know how they would have someone checking each phone to find out the problem, that didn’t seem possible to me.

  • Fes_24

    wwell im having problems trying to get the 2.3 update I’ve reset it to factory settings and the update still don’t work. The only thing I could think about is that I did delete some bloatware and had overclock on my phone. Im wondering if I could turn it to Verizon to deal with it. What do you guys think I should do???

  • Antwonfisher91

    well my predicament is that my (phone droid x) has superuser/root permissions to run barnacle wifi tether. i did not mod any other settings (no roms, no deletions of preloaded apps, etc.). upon taking the official ota update to gingerbread my phone bricked. i cant enter even run recovery mode while powering up. wouldn’t this technically be Verizons fault for sending corrupt software to my phone?

  • Antwonfisher91

    well my predicament is that my (phone droid x) has superuser/root permissions to run barnacle wifi tether. i did not mod any other settings (no roms, no deletions of preloaded apps, etc.). upon taking the official ota update to gingerbread my phone bricked. i cant enter even run recovery mode while powering up. wouldn’t this technically be Verizons fault for sending corrupt software to my phone?

  • Anonymous

    tinyurl.com/2bk3gkl

  • as far as i’m concerned P3droid has lost all credibility and should probably go away

  • Tim

    There is a lot of confusion in the comments about the difference between an insurance claim and a warranty replacement.

    Warranty replacement is done by Verizon for the first year you own the device (and longer if you pay for TEC  or just Extended Warranty) and is used when something just stops working int he phone or something breaks that is obviously a manufacturer’s defect. This is free.

    An insurance claim can be made for anything, even loss of the phone and physical breakage even if it is due to carelessness/abuse. This is the one that costs $100 for advanced devices. This is actually done by Assurion, not Verizon.

  • Anonymous

    tinyurl.com/2a7usxg

  • I actually spoke with a high level VZW tech about this. He told me “The phone must return to us as we sent it to you. If it’s been rooted it must be unrooted or you will be charged back. Root if you want but know that”.

    • Hes only saying that becuase you specifically told him you rooted it. The point is that even the term “root” itself DOES NOT appear in the device warranty fee guidelines. PERIOD. There is no team, guidelines, policy, OR fee for a rooted device. PERIOD. Only DAMAGE. Is root damage? That’s subjective but It is definitely not physical damaged as defined by Verizon.

  • I agree that Big Red is in the right to charge more if your rooted and that is why your phone is being sent in, because that would detour more people who root because “it’s kewl” and 1click everything because that’s all they know. But like you said, a broken camera button or faulty screen isn’t caused by rooted users, I would applause Big Red if they said this and enforced this policy.

  • I’ve never brought a phone to VZW that I couldn’t fix myself first.As many of you have said, it’s a matter of easily SBF/RUU. In my (almost) two years with the android root community, modding my own and my family/friends’ phones, I’ve NEVER bricked a phone. Bootloop, sure, but that’s easily fixable if you care to look and do research on amazing sites like XDA. I’ve never seen a case where flashing CWM, or a legit custom ROM damages a phone, as some of you claim.  
    It’s sad to see the root community be attacked because of the general abuse of features unlocked. As much as I love the ability to tether for free, I’m not gonna tether my PS3, my PC, and electric generator (i kid) to my phone and incur 15+ GB in a month or less. I honestly only use it when I *really* need it. We (rooters/devs/etc) get the bad rap because of the people that do these things. With great power comes great responsibility; the irresponsibility of many of these uneducated rooters has cause VZW to perk up their ears and peel their eyes for us, when we (in the big scope of things) are a minority in the android community.

  • Anonymous

    If this is true I would imagine this was triggered by multiple returns by those users over a specific period of time and/or some other similar blatant issue which resulted in a red flag.

  • The terms of the warranty are fairly explicit about what is and is not covered. If you’ve voided your warranty, you’ve voided your warranty. It does not and should not matter what the issue you’re having with your phone (assuming that they warranty is void.)

    Also remember that warranty is not the same as insurance. Accidental damages aren’t covered by warranty, but are covered by insurance. Rooting may void warranties, but I don’t think it voids insurance. (I don’t know.)

    That being said, the thing that disturbed me the most was the unannounced portion. Rather than actually replacing the device Verizon should have warned the responsible party that (for whatever reason) the device would not be covered under warranty, and that they could still replace the phone at cost, if they wished. Verizon should not have proceeded with the repair/replace without verifying costs.

    (and yes, my Droid Incredible on VZW is rooted with custom roms and a custom kernel. My Thunderbolt will be rooted within “minutes” of taking it out of the box when I upgrade.)

    • Gee

      The customer is always warned at the counter before we finish. If you weren’t I’m sorry and that rep should be fired

  • Anonymous

    tinyurl.com/2a7usxg

  • Hakr81

    This is very easy to get around. I am currently on my 3rd OG Droid. My first Droid, way back when they came out, i fried because i didn’t know what i was doing. My second one was a Hardware defect. All you have to do is brick your phone so they can not tell that it was rooted. Worked both times for me. Hitting it hard on something seems to work! I two refurbished OG droids on warranty with my old one rooted!

  • Nope

    I think the headline is total B.S.  ” heard from a couple of friends ” dear God whats passes as news these days.

  • Anonymous

    If they don’t replace it then they need to refund that $6 or $7 a month you’ve been paying for coverage.

  • Anonymous

    tinyurl.com/2df4ccp

  • Anonymous

    tinyurl.com/2a7usxg

  • J Dub

    Weeeeell…broken screen, buttons, camera should not fall under this. However, say you burn your logic board up by running a kernel you should be running. Def full price. I do feel though that there are enough places to get parts that you should be able to fix just about anything. I just took 2 broken D1’s and made one good one for my wife. One had a cracked screen and the other had a fried board. Pretty easy esp. with the help of sites like iFixit.

  • I work as a VZW customer service agent (yes, it blows). As far as my job goes, there’s no way of knowing if a customer has a rooted or ROM on it, but that could be something only available to tech support. The fee for returning a damaged feature phone with a warranty claim is $99, for a smartphone, $299. This fee is non-negotiable as well. Insurance claims only charge the deductible (($45/feature phones, $99/smartphones) and the monthly charge), to replace the phone. Asurion could care less if you’re rooted or not.

    • Ozzzmosis

      that’s what i wanted to know…i know having insurance would pay off

  • Stussmachine

    My insurance is through Best Buy.  I shouldn’t be worried should I?

  • Asmack101

    Thanks alot you stupid people if u can’t read and understand root instruction u don’t need a damn android phone. At least have enough f****** since to unroot the thing before you return it you complete idiots. Thanks alot for ruining it. Improve your comprehension and while you do that get you F*&^*%@ Iphone.

  • Sylviamta

    I root my OG Droid and set it back to stock before I sent to back for a broken mic, no issues and easy to do. I was also doing this at the same as my upgrade and got a refurbished Droid as a back up.

  • I can’t be bothered to read all these comments, but from what I can tell a lot of people seem to have the impression that you can return a phone for physical damage. Some accidental physical damage can be cause for a replacement, but a majority can’t me.  I am using a DROID X and for anyone familiar with the DX there is a separate piece directly under the physical buttons.  That is one of the first pieces checked when a phone is returned.  If it is loose or cracked they are likely to charge you a partial fee.  I would guess you are 50/50 to get your phone replaced for a physical issue with the phone.  Software issues are far more likely to be accepted and replaced for free.  Up until recently VZW did not check the phone for root or any other issues, they simply SBF’d the device and checked to see if it worked (and did their whole certified thing). Now, the last time I needed support, the tech suggested to me that I SBF the phone before returning it. He mentioned that the start up image was the most important factor.  According to the tech I spoke with they only check the boot image (some check for SU apps) because many of the people checking have no idea whether or not the mods are an app or a rooted change. 

    On a side note, I was in a store getting a new phone for my Dad a few months back and I saw a store tech messing with a rooted DX.  They realized they had bricked the phone (messing with some settings while people waited in line).  When the phone boot looped the other tech working suggested sending it back for a new one.

  • misphit917

    I think that anyone who is rooting their phones better know how to return it to stock and know how to find the sbf file incase something goes wrong. the fact that there is hand full of people rooting their phones and not having every possible tool to fix it if something happens is beyond me and these are the same people walking into the store crying about a bricked phone. Trust me i have bricked my phone like three times and you better believe i was up all night until i fixed it. bottom line dont root ur phone F it up and try to blame verizon,sprint , att blah blah…help keep rooting strong ask ur fello rooters and fello rooters when someone ask you a question give them to answer not a bunch of mombo jumbo…im  1

  • Anonymous

    Uhh, first of all if you’re rooted, please unroot before going into Verizon for dust under you screen (or whatever reason).

    Secondly, as long as restrictions are software based, there will be a workaround.
    Also, its not Verizon charging I don’t think. When I came into Verizon 2 months ago with a Corrupt Code Bootloader error (tried SBFing a bunch of times, to no avail–eventually fixed without their help though), they offered to send it in to Motorola, but if Motorola were to find that the phone had been tampered with or damaged they would charge me for it.

  • Anonymous

    tinyurl.com/2a7usxg

  • Anonymous

    Are there any third party warranty services that will replace your phone regardless? Obviously, an alternative to a warranty is to get a case like an Otterbox, but not all of us want to double the size of our phones.

  • Few issues here, first insurance and warranty is two different things. Warranty covers a defective device that isn’t human error. Insurance covers any damage or defectiveness of your device regardless.

    So unless your device is bugging out, rebooting, etc. Or if your device is having hardware issues such as stuck volume rocker, stuck power button, etc. Then there’s no reason to contact Verizon for anything. If your device is dealing with problems outside of these factory defective issues then call your insurance company and file a claim. Heck say you lost it, dropped it into a lake, or broke it. 

    Now the problem is you have people bringing rooted devices into Verizon, and half of those people are probably going in for some dumbass software issue or defective hardware issue. If you’re taking your shit into Verizon to get it service then unroot your phone. No possible way for them to find out whether or not the phone has been rooted before. Heck I’ve seen some morons get their warranty voided because they were having trouble with Gingerbread on the Thunderbolt. These people deserve it. It’s common knowledge that your warranty voids if your phone is rooted. However, ifs not impossible to unroot your device so you can take it back. They can absolutely CANNOT check if your phone has been rooted previously or not. 

  • Anonymous-x

    Two have been sent back that were rooted & replaced with no troubles at all.

  • Anonymous

    I fail to see how software or the tweaking of said software can cause a hardware failure. That said, I hate all you rootin mofo’s. Just like I hate all you data sucking meatheads.

    • You’re a moron.

      • Anonymous

        You wouldn’t have been born if I pulled out.

  • Kunta Kinte

    Great.  And I’ve got a replacement on the way for a defective slider.  I will reset it to factory defaults and hope for the best.

  • Pat Morton

    why do most people root their android phones when it basically already does everything? so they can get the newest update a year before verizon decided to release it or to get leaked apps that verizon promises but then doesn’t feel like releasing them. so i’m not surprised that verizon wants their customers to be satisfied and happy with their phone.

    • Go get an i*hone, you don’t deserve the Android device in your hand right now! Just like the first amendment gives you the right to freedom of speech, our purchase with our hard earned dollars gives us the right to customize our phones any way we want to because that is our right as a consumer. TRAITOR!!!

  • d

    Good thing I’ve rooted twice and found it to be nearly pointless both times so I’m now enjoying a carefree stock phone. :]

  • Anonymous

    tinyurl.com/2a7usxg

  • CIQ Investigation

    Sprint has the same corporate policy.  But here is a twist for you to chew on…Say your carrier installs known trojan horse like spyware such as CarrierIQ (Sprint does) and the only way to protect your data and privacy from potential hacking is to root and use a custom ROM.  Should carriers have the right to void your warranty if you are forced to root and install a custom ROM in order to protect your user names, passwords, data and privacy?

  • Frodo of the Nine Fingers

    I have seen V replace two bricked phones with no questions asked. But then again the person was paying for the insurance that covers the phone and all accessories. In fact the first phone was bought used from someone else.

    I cannot give out any more details. Even now the clouds are circling the sky and I must flee . . . 

  • Send it to me I will fix it for $39.99

  • Just show your boobs, they’ll replace anything if you show the twins

  • Fine, then from now on I will not accept any replacements that are not brand new.  Simple as that.  You can’t charge me for altering my phone, yet charge me full price for a used one if the new one you sold me is broken.

  • Shanklin07

    Last year I had to get a replacement for my og droid when it suddenly stopped receiving 3G signal. I had the $100 insurance thing from when I bought the phone but Verizon let me use another route and all I had to pay was like 25 bucks. I think it was because the problem was the manufacturers and not mine…Having said that I was rooted and had a custom Rom on the phone which all they had to do to know this was turn the phone on. I had no issues with the replacement and everything went smooth. This might be because the nature of the problem or it might be the timing of the problem. This was March of 2010 and would of been before Rooting was frowned upon or really a well known thing by Carriers and Manufacturers.

  • Anonymous

    Unfair. If your phone was broken as a result of rooting (bricked your phone) then yes, but if your phone been rooted for months then all of a sudden you drop said phone in the toilet then they should replace that as they would any other phone

    • If you drop your phone in water that constitutes a insurance claim not a warranty because that is not a manufacturer’s defect which is the only thing covered under said “warranty”, insurance covers physical damage, liquid damage, lost or stolen therefore requiring said person paying a said deductible.

  • Anonymous

    Verizon does not make phones. Motorola or LG or HTC etc do. The Magnuson-Moss act is very specific on warranty and how they need to be written. The manufacturer of a product cannot void a warranty due to the use of third party  accessories unless it is spelled out in the warranty and the manufactures has the burden of proof to show the third party accessory caused the failure. I have yet to see anything in writing from Verizon saying that rooting a phone will void the warranty. If you look at Motorola’s warranty for their phones under excluded coverage they specify  “Use of Non-Motorola Products and Accessories. Defects or damage that result from the use of Non-Motorola branded or certified Products, Accessories, Software or other peripheral equipment are excluded from coverage.” They have to word it that way because the Magnuson-Moss acts prohibits “Tie- in warranty”, it states “Tie-In Sales” Provisions

    Generally, tie-in sales provisions are not allowed. Such a provision would require a

    purchaser of the warranted product to buy an item or service from a particular company to

    use with the warranted product in order to be eligible to receive a remedy under the

    warranty. The following are examples of prohibited tie-in sales provisions.

    In order to keep your new Plenum Brand Vacuum Cleaner

    warranty in effect, you must use genuine Plenum Brand Filter Bags. Failure to have

    scheduled maintenance performed, at your expense, by the Great American Maintenance

    Company, Inc., voids this warranty.This smells like a class action lawsuit. Just like the jail break Apple suit years ago. All this carriers are getting away with murder and it is time to put a stop to it.

  • The last statement says it all. If it’s hardware failure blatantly not due to rooting (backlight failure, broken volume or other physical buttons, headphone jack doesn’t work, that kind of thing), then I don’t think Verizon should be denying a warranty replacement.

    Phone failing to turn on will be a slippery slope. Makes you wonder how they’d even determine if the phone had been rooted, unless they already know from snooping in your phone or another form of “phoning home”.

  • The last statement says it all. If it’s hardware failure blatantly not due to rooting (backlight failure, broken volume or other physical buttons, headphone jack doesn’t work, that kind of thing), then I don’t think Verizon should be denying a warranty replacement.

    Phone failing to turn on will be a slippery slope. Makes you wonder how they’d even determine if the phone had been rooted, unless they already know from snooping in your phone or another form of “phoning home”.

  • Rootatmyownrisk

    what part of Rooting voiding warranty says unless something else goes wrong. Rooting voids warranty. Thus anything else that happens just seems to be icing on top. When you root your phone you are stripping it of its ability to covered under warranty. That is why everything that roots says “ARE YOU SURE YOU WANT TO DO THIS”. I root my phones, I know. I take that risk, and I live up to the consequences.

    That being said… make sure you have an exit strategy and can unroot if something else does happen so they never know.

    my 2 cents

  • Rootatmyownrisk

    what part of Rooting voiding warranty says unless something else goes wrong. Rooting voids warranty. Thus anything else that happens just seems to be icing on top. When you root your phone you are stripping it of its ability to covered under warranty. That is why everything that roots says “ARE YOU SURE YOU WANT TO DO THIS”. I root my phones, I know. I take that risk, and I live up to the consequences.

    That being said… make sure you have an exit strategy and can unroot if something else does happen so they never know.

    my 2 cents

  • software makes the hardware run how its told…
    maybe it was pushed to hard and broke or burnt out u know sometimes everything you do isn’t right

  • Ultim8gamr

    My Droid 2 Global was rooted with custom rom.  It broke and wont turn on..  power button does nothing and the phone wont even respond to a moto factory cable being plugged in.  I didn’t change anything ROM related on it in over 2 months so I know that it wasn’t Root or customizing that broke it. But all VZW cares is that if it was rooted they don’t have to be responsible for any other aspect of the phone.  So I’ll be using insurance on it…  In my experience, moto devices have a high failure rate and so it sucks that I happened to also be rooted.  live and learn right?

  • Anonymous

    All of the major computer manufacturers do the same thing. If you have to send your shiny new laptop in for service they will charge you the full price if you have ever used the administrator account on it.

    • Not true. I’ve had work done under warranty numerous times (usually dying video cards) with different manufacturers, and I completely replace the OS with another OS. I’ve never been denied full coverage of parts and labor. This includes Dell, HP and others.

      • Anonymous

        Was sarcasm.

  • Anonymous

    The people who don’t ruu/sbf first deserve it. Yes I know not everyone can depending on failure, but I imagine most people getting caught are being lazy.

  • Anonymous

    If you eff with your phone to point that it is now completely bricked, then yes, that is your own fault and you shouldn’t try to pull one over on VZW by saying it’s broken and expect a replacement in return.

    You can’t take a car engine and try to shove it into your lawnmower then take it back to Sears when it doesn’t work. Why would this be any different.

    If you are going to root your phone, know what you are doing and what you are getting yourself into. Ensure you can at least get it back to stock at worst case. If you screw up because you failed to follow instructions and were just like “OMG I CAN HAZ HAX PLX!!”  you need to take responsibility for your actions.

    I speak from experience in rooting my phones and most all of my friends android phones and have had problems in the first few times from not taking my time, but not to the point I bricked.

    If you are having other issues with your phone, return it to stock, apply normal updates, do a factory reset then take it in to have whatever needs to be fixed, fixed.

    Otherwise, you should pay for insurance replacement.

  • El El Kool J

    If you are ROOTED you always do an insurance claim..Simple… Why bother going thru any heartaches trying to get vzw to give you a free replacement on a software issue in which that you tampered with anyway..

    • Because any time that I’ve had hardware replaced, it hasn’t been my fault. Why pay an additional $50 for an insurance claim when I pay Verizon an arm and a leg every month with my Asurion on top of their fees/charges. If I eff up my phone and its my fault flashing ROMs or something along those lines, thats different. I pay VZW enough that if hardware faults cause problems with my device, I deserve a factory refurbished replacement.

  • I’ve never had a problem with my rooted Droid-X. HOWEVER, my home key button broke a couple of weeks ago and is ‘permanently pressed down.’ It’s not like I’ve even dropped the phone or mashed on the button but I know I can’t take it to Verizon… Frustrating. /)_-; I was however thinking of taking to a local cell phone repair shop to see if they can fix the button and just pop it back out. I can’t manage to get it unstuck.

  • kurttrail

    Just cut Verizon out of the equation, and send your phone back to the manufacturer.

    At least they can’t bill you.

  • no, verizon cannot charge unless your device has damage to it causing the issue you are getting it replaced for, or very overt wear and tear, screen cracks or bleeding, all that rubbish.

  • QUESTION?  My OG driods 3.5mm jack has never really worked. Now sound does come out of the headphones but so does alot of static anytime anything moves. I know it is a loose soder on the inside jack itself, but I also have a warrenty/insurance  and a rooted phone for at least 1 1/2 yrs. Now the problem isn’t software nor hardware related to rooting at all, so just been wondering lately if I still can take advantage of the warrenty or am I S.O.L. like I’ve always figured.

  • Anonymous

    thats why your phone gets stolen or thrown in a toilet don’t you fools know this by now.

  • Ddddddd1o

    They cant tell cause you just sen isd it to them and it cant bootup. all you hav to do

    • Ckoch0125

      If it won’t boot most likely It won’t be covered by warranty anyway

      • Not true.. my samsuck fashitnate died when i got a software update and wouldn’t boot. wasn’t rooted.

  • RW-1

    This is pointless …

    If the phone was rooted and is so bad that it isn’t booting up, then it isn’t going to boot up for VZ/Moto either, and they are going to toss it into the refurb repair line, wipe and get it going again after replacing the HW. At that time it isn’t going to matter if it was rooted, plain and simple.

    As far as if it still boots up, then it isn’t bricked to begin with, and any number of sites have the ability to get you back to stock before taking the damned thing into VZ. or calling for a warrenty replacement.

    10% rule people, those 10% that are dumb enough to walk in, or mail back one booting rooted phone for an issue with it are asking to be hit with a fee.

    This news is as old as modding itself … And while I don’t want to start a war here, the people in the VZ stores that I have encountered when there if at all have not shown to have more knowledge than I do of the things to begin with … nuff said.

  • YvesSaintYuki

    If you brick your phone which I keep hearing is impossible, I’d just say I lost it and pay for a replacement.. Simple solution..

  • RedOne1

    ha superuser that’s funny.

  • Anonymous

    Well if people are smart they should buy insurance for their phones. My friends phone was rooted and when it broke he just called insurance saying he couldn’t find the phone so they replaced it for him for a fee of course. A fee is better than a full value of a phone imo.

  • I tend to check for rooted phones, then warn people.

  • My camera died on my OG Droid a few months ago.  When I was diagnosing it with the tech, they suggested I wipe my phone and go back to original config.  I took the opportunity to go back to stock too. 

    Thing is, and I have no idea if this is true, I think the fact that I had overclocked contributed to the camera failure.  I always thought the shutter focused faster when overclocked.  I’m probably nuts though.

    • I think the kernels used for overclocking do that, screws with the drivers I think. I had my Inc overclocked, and the camera wouldn’t either focus, or work at all. Reflashed a more cpu-friendly kernel, no more camera issues.. 😉

  • Jameson

    maybe it’s been stated before, but … can’t you just say your phone was stolen, or you lost it, and still get a warranty replacement?  I lost a blackberry while riding the cyclone on coney island (lol) and i was able to get it replaced for the deductible amount (actually bumped me to a newer model since they didnt have any of the older ones.  granted, this was 2008, but isn’t the policy the same? (stolen/lost = warranty replacement…i.e. you dont have to send in your rooted phone)

    • Jameson

      i swear i only posted once..

      • Jameson

        actually nevermind, i am thinking of the insurance you buy for the phone, not the warranty … CARRY ON

    • RW-1

      VZ or moto would not cover stolen under the manufacturers warrenty, that falls under you having the insurance (Asurion) covering lost or stolen phones …  

  • crazythan

    If you root the phone and send it in for the warranty and VZW determines it was rooted. They should send you your bricked phone and a shipping label asking for you to send your warrenty replacement back. If you send it back no problem. If you don’t send it back you should be charged.

  • The power button on my Original Droid stopped working about a month ago. It was a week over its warranty, Motorola wouldn’t help me so I brought it into a Verizon store.

    A tech started looking at it and said “Is this a ROM?” At first I wasn’t sure how to answer then after a short pause he said “Because it looks really sweet.” That put me at ease and I told him it was a ROM. He asked me a few questions about the button not working and looked me up in the computer. “I have to check something with a manager quick.” He said and walked away for a moment. When he came back he told me “You warranty expired last week but we are going to help you out anyway.”

    He went over the steps of them sending me a phone and sending mine back in, at the end right before he left he said “You might want to return it to stock, I don’t know, just in case.”

  • RUU and .sbf can be helpful. lol

  • Anonymous

    I had to send my phone in for warranty replacement because my slider keypad wasnt always responding, and then my power button jammed all of sudden.

    Verizon/Google/Motorola dont offer anything to backup the data on the phone before sending it back. According to vzw CSR “Your Google Acct backs everything up for you and auto restores when you activate on the new phone”.. shows how much they know.

    I needed to Nandroid, I needed MyBackUpPRO, I needed TitaniumBackup to get proper data backup of everything on my phone.

    guess what.. all that requires root.
    So i had to root my phone to back it up, and then flash it back to stock before I sent it back.

    Mftrs and Carriers raise such a ruckus accusing ppl of rooting their phones and bricking it. That’s just all complete bull. Im willing to bet that less than 0.05% (no, not 5%) of their warranty claims are due to dmg as a consequence of actions taken under root privileges. Most of us who root already kno, it’s near impossible to make such a mistake that will actually brick the phone… and the actual occurrence of it is near nonexistent. It’s just an excuse to lock up phones and discourage ppl from rooting, and then smacking those in the face w a hefty bill for defying their wishes even if it had nothing to do with it.

    • Gee

      1 Your google account does back up online purchases, and contact list ( smart enough to flash, smart enough to set this up right) 

      2 contact list can be backed up to sd and all your photo’s are there as well, see ( ) section

      3 You DONT need nandroid or backup pro to save anything (unless your worried about your angry birds score) all your apps that are paid for will be save in the market, and free apps can be re-downloaded (unless you to lazy to do that) 

      This all hinges on you remembering your Gmail user name and password, but hey if your smart enough to root this shouldn’t be a problem right.

      • #3 bothers me.. you DO if you want an entire backup of the image on your device. All of your settings/configurations/game data/etc/etc/etc… 

        As a whole your post is lame but whatever.. We pay for these devices, so we should be able to do what we want with them. Unless you’re a jackass and brick it flashing a ROM or OC’ing to a ridiculous level, your point is moot. Being able to root and use superuser permissions makes things so much easier for the end-user.

        • Gee

          Just because you can put NOS in a car doesn’t mean you should, nor should you expect the warranty to cover it when the feed lines break. Just cause you own your Xbox that you softmodded doesn’t mean you can hold Microsoft culpable when something goes wrong. If you want to root expect there to be draw backs its not Verizon job to analyze each phone on a root basis, nor is it moto’s problem. They only warranty STOCK devices if you don’t like it get over it and get a nexus. Point being as it stand those EULA you blow through without reading state that you will not modify the hardware/software. So when you root you ARE violating a signed contract weather you like it or not.

          My D1 run cyanogen 7 is OC’ed and i have done all sorts of things to it, But the day i rooted it i knew my warranty was Null and void

  • Knightcrusader

    At the current point where there are some phones that you can completely hose with a bad flash, then yes, I don’t blame Verizon for doing this. Now that I got a Thunderbolt, I am debating on paying for insurance to cover my ass incase I mess something up. I have a feeling its more prone to a brick than my D2 was.

    If they really want to eliminate on this and appease everybody, then they need a separate low-level flash interface baked into the phone at the hardware level, that you can activate even if you reset all of the system storage to zeros, and send a image down to reflash.

    The Nvidia Tegra 2 based tablets have this; its called APX mode. I dunno how many times I’ve saved my ass on the GTablet using this interface. Its an alternate means of writing data to the flash chip on board that is baked into the hardware, and can never be corrupted with a bad flash. Now that APX mode has been unlocked on the Transformer, I will proceed
    with messing with that too, knowing I have a safety net to fall back on
    when I screw up.

    With this setup, if someone comes in and says its broke, they can hook it up to the system, boot into APX, and reflash it with a system image. If it is still broke, and no signs of tampering, then I say its a hardware defect and its worthy of a warranty replacement.

    • RW-1

      You take the insurance for 1 year, then drop it, because at that time they likely will not have a TB to use as a replacement anyways …

  • who doesn’t return to stock before returning?.. the only way you get a phone back through vzw is if it’s not broken beyond repair so when sending it back for the messed up touch screen return it to stock.. it’s not hard.

  • Zekeronenine

    Ok. What if you are at the end of contract and have to send the phone back because you ordered one online?

  • Gee

    How is this a surprise we all have known for a loooooooong time that rooting meant voiding the warranty. 

  • Ortizchief

    thats why iphone is better with jailbreak if something wrong you just restore the phone on itunes is so easy

    • Gee

      Your an Idiot you know that… If you jail break your phone and some thing hardware related goes wrong how are you going to re-flash it. 

      I mean that in the nicest way..

  • Alan Burnstine

    If it is a hardware issue and you are charged they are in violation of the law. Moss-Magnuson (sp) warranty act. They need to prove tampering was the cause of the failure.

  • Anonymous

    correct me if i’m wrong, but if you put your phone back to stock…doesnt that bring the warranty back around?

  • Ray

    well obviously you dont send your phone back still rooted you unroot it then return it problem solved!

  • Wahmuk

    I rooted my Droid not long after I got it (Cyanogen FTW!). A couple of months ago, the screen started acting up. One corner of the touch screen no longer worked, and this problem started spreading up the side of the screen until most of it was useless. To test it and prove to myself that it wasn’t a rooting or software issue, I flashed it with the original 2.1 SBF and allowed it to update… and since it didn’t fix the touch screen problem, I took it back to V and they replaced it without any questions.

    Which taught me one thing: when I upgrade to my next phone, it’s not getting rooted until I know I can un-root it too.

    • RW-1

      THAT is likely the best answer out there to add to this besides my post way above, make sure you CAN unroot your device. …  +100

  • Anonymous

    I have the monthly insurance for my Thunderbolt. Let’s say I root the phone and it gets bricked somehow. Coincidentally, 1 day later the phone accidentally gets smashed into several pieces and I ask for a new one. Will I still somehow get charged the full price?

    • you will get charged your ded. on our assurion account…assurion insurance is different from a warranty

  • Takemetoyourfett

    I’m on my 3rd DROID X and the last phone I got the screen was separated in the corner and is getting worse. Went to a Verizon store and showed it to them and they didn’t want to help me or see anything wrong with a screen that you can see light peeking out the right side. Just another thing for them to persuade people from coming back because their customer service is garbage!

  • Trooper

    No problem with it. But if its a hardware issue I disagree. 

  • SprottheDestroyer

    If YOU root your phone and it gets bricked because of rooting then yes, YOU should have to pay for a replacement. if however you root your phone and the power button breaks or the keys on your slide OGD fall off(three keys to be specific), then that is no fault of the rooting or your fault for rooting it, that is a defect and they(being the phone manafacturer or even veringular(robotchicken reference)) should give you a replacement free of charge cause thats there mess up. rooting should have nothing to do with a free replacement if its a manafacturers mess up. However bigred does specify that rooting voids the entire warranty and EVERYONE that has a bigred phone understood that rooting voids the entire warranty. thus its there right to charge you a replacement fee cause you agreed to there terms and conditions. And i say this with 2 manafacturer defects(the 2 that are listed above) that entitles me to a free replacement, but because im rooted, i’m NOT entitled to anything because i knew the terms when i got my phone.
    It sucks yes, but Everyone agreed to this when getting a veringular(robotchicken reference)phone. prepaid or contract.

    • I have looked and have yet to find a SINGLE DROID that got bricked…if you can get into RSDlite with the phone its not bricked

  • The new device return policy says absolutely nothing about checking for
    root, the actual verbiage states that if the phone is
    scratched/cracked/or non-functioning, you will get charged the full
    retail cost. We do not check for root, most vzw employees still have no
    idea know what that is.

    When a phone gets received at the warehouse, they check 3 things!

    Is the box it came in damaged? If so, take a photo to prove it to the customer

    Is the phone physically damaged? If so take photos of damage to prove it to customer

    Does the phone power on?

    If these 3 things are satisfied, they move on to the next phone.

    *sigh* Gotta love hysteria.

    • RW-1

      Indeed, the $6/hr warehouse worker is not going to determine if it was rooted, they are going to enter it in the DB that it was returned, period.

  • lottoo

    I have a droid incredible, I love the phone, but would LOVE a new device. If I have insurance on it, and it somehow “breaks” (I am not rooted), do you think I could get a new phone like incredible2 or charge or even DX/DX2 ??

    • Ckoch0125

      Most likely not I’m sure tthey have lots of Inc if anything you may get a inc2 if they r out of inc but i wouldnt get yyour hopes up.

    • They were giving out DX as replacements for the original Dinc a while back.. so its possible that you could end up with  Dinc2 or DX2 as a replacement. 

  • Lmrojas1990

    Here my question. I sfb’d back to stock and took the ota. Its been rebooting like crazy and Verizon is sending me a new phone. Am I screwed? Sorry am I noob

    • RW-1

      nope, you’re good.

  • Trophynuts

    mehhhh who cares. I agree with Kellex this should not be a surprise. ….with that said…. I’m sure glad we have the SBF 😉 

  • MOTOX

    Just unroot it before you send it back. Anyways i have a thunderbolt and a mac so i don’t feel like using the code to root. So im fine, but i found it unfair they wouldn’t send me a replacement for my rebooting thunderbolt so i was dying and applied the mr2 update myself…

  • Davros

    I agree with this 100 % –  IF  –
    1. they tell you up front (no surprise charges)
    2. It only applies to software problems (not broken screens, etc.)
    3. They get on the unlocked bootloader train (for full customization purposes. Tethering is a seperate issue)
    other than that they can go fruck themselves 🙂

  • Frank

    If you brick your phone, you won’t be unrooting it. Plain and simple. Otherwise, everything can be reversed. Some of you people are pathetic in how quick you are to blame a company for protecting themselves. Your diluted views on what verizon owes you is laughable.

    • Anonymous

      Diluted ≠ deluded.
      Your English is laughable.

      • Frank

        Oh noes, my swype chose the wrong word! What shall I do?!

  • I am sorry but this is absolutely not true, P3Droid is stretching the truth.

    You get charged the full price IF YOUR PHONE IS BROKEN, NOT ROOTED. They dont check for root! Believe me!

  • Anonymous

    my og droid’s headphone jack stopped recognizing when i had headphones plugged in, but i was able to receive a free replacement. just unroot the phone before you send it back. worked for me.

  • Anonymous

    I wonder if these people were sending in their phones in a rooted state?  If you’re having hardware issues and your phone is rooted, you should restore to factory state before getting it serviced if possible.  Technically vzw could probably still tell you’ve rooted in the past with some more advanced memory analysis but I doubt they bother doing this.

  • When I first rooted my 0G Droid, it somehow messed up and got stuck in a bootloop. I tried reflashing the ROM, but that didn’t work. I took it to the Verizon store where I purchased it and the guy working there said he couldn’t help me, but knew a guy at another store who could. I went to that store and the guy told me where to go to find rsd lite and recommended a different rom that I should try. He showed off the free wireless tether app in store.

  • Devator22

    Good. The cheaters ruining rooting for everyone should be dealt with as harshly as possible. If it were up to me, being charged full price for a phone would be the least of there problems. /rant

    If Verizon wishes to do this though, they do need to differentiate between hardware and software problems. The archaic one size fits all hardware/ software warranties need to go.

  • Kaufkin

    Ok, a “been there, Done that” response.

    My D1 had an issue where the touch screen fubar’ed.  I went into the local shop, explained (and demonstrated) what was wrong. then told him what I had done (flashed from CM7.02 to stock, rooted, did a complete factory reset (stock, unrooted). and then re-rooted and re-flashed back to it’s origional state.  (IE: confirmed it’s a hardware issue).

    the rep gave me a minor wrist slap (literally- it was an amusing moment) for being a “naughtly rooted user”, then congradulated me on a reasnobly good confirmation it was a hardware issue.

    answer?

    returned unit, Like new replacement, no extra bill.

    if you are honest and ethical, Big Red will be too.

    if you don’t, you get what you deserve, IMHO.

    • Great logic, but sorry you got lucky.. I could barely get the fcktard on the phone to get her lazy arse up to verify an ESN for me.. Thats a case by case basis and I have played this game with apple.

      If I tinkered with the software but I know you can’t prove it, plus it is a hardware problem why should I be called on ethics?

      • Kaufkin

        *grin* Nope, I have 20+ years in working with the public. I know that if you are polite and professional, chances are they will be too.  If you are a f*ckwit, then… *shrug* likewise.  No luck about it. it’s called ethics and honesty.  also being in person in the store helps too. that way you can ensure you don’t have a level 1 helldesk rep.

  • Hoss789

    I don’t like it but I have to admit that I am agreeing with Big Red on this one.  It is widely known that rooting your phone voids the warranty; it does not only void part of the warranty governing the software.  It voids the entire thing.  It is impracticable to assume that any company would have to determine if the defect is from the part of the phone you screwed with or not. 

    My phone is rooted, I understand the risks and do not fault VZW for this stance.  I do not like it, but I do understand it.  I would prefer if their warranty were more in line with PC warranties and only warranted the hardware; but there is a reason why there warranties are written this way.  VZW is a service provider and modifying the software you have the ability to access service (e.i. wireless tether) the they would normally charge for.  I would argue that you should be able to use the data you pay for in what ever way you want, but I am getting off topic.

    What is the moral of the story?  If something on your rooted phone breaks…fry the circuit board so they cannot turn it on when you send it back.  “My phone will not turn on and I don’t know why…and the volume button is broken, too”.  I said I agreed with their policy, I did not say that I would not try to work my way around them.

  • Anonymous

    So what have we learned?  If you brick your phone, take a bat and obliterate it so they won’t be able to tell that you rooted it.

    • Given the new stipulations your phone has to be “Damn near” in perfect condition before they will every consider it for “repair”.

  • Uvabu

    If you decide to change the OS on your PC, you still have earrenty. Even Apple allows to install Windows on their devices.

    There is no valid reason that this is different for mobile phones…

    That being said. Everyone rooting their phone should be aware that all vendors / retailers are doing it wrong. So if youre not ready to go to court, its your risk. Fair or not…

  • Don’t ROOT your phones guys, never know when faulty hardware manufacturing of your 600+ dollar phone will leave you flapping..

  • Anonymous

    I think cellphone warranties should be rewritten because of rooting.  Basically, a rooted phone has it’s warranty voided on software defects and if the phone refuses to boot (since it is impossible to verify what caused the problem).  On hardware issues (screen, volume rockers, etc) The warranty should be honored provided the user flashes back to the stock (unrooted) rom prior to service.

  • Tom

    If you are having a problem with your phone just give it a good old full brick on purpose.  Most vzw reps are too stupid to know what hit them.

  • DBK

    Verizon is finally doing something right. And if this means we get unlocked (or unlockable) bootloaders, then I welcome the new policy. All you complainers out there can shut the hell up. You brought this on yourselves.

  • Jon

    I’d think that denying warranty claim for hardware failure on a rooted phone may violate the Magnuson-Moss Warranty Act; that’s the act that (among other things) prohibits car manufacturers from voiding warranties in case an owner decides to install aftermarket parts.  It’d be an interesting challenge at least.

  • Carlito Pr787

    my phone was stolen….

  • Calculatorwatch

    My only concern is if they start using that list they came up with of all the phones that haven’t accepted OTA updates to determine who is rooted. If they start denying all warranty claims to people just because they are on that list then I would be pretty pissed indeed.

  • Verizon will try to screw you any way they can. I would not be a customer if Sprint or ATT were reliable in my area.

    • DBK

      Because there are idiots out there that try to screw verizon as much as they can, so verizon hits back even harder. If this new policy means unlocked bootloaders, then I am for it.

      • Rizzidy

        That’s BS.

        • Keenan

          Your face is BS.

    • see, VZW knows they have the best service in a lot of areas and ppl aren’t going anywhere. that’s why they do this stuff.

      • Ckoch0125

        So by saving themselves some costs to not try and raise prices anymore then theu are. You are an idiot.

  • Beka27

    I don’t blame Verizon for this at all.  On other forums, I see thread after thread after thread of people rooting without having any idea what they are doing and screwing something up.  Rather than taking responsibility for their mistakes, or stopping and spending 20 minutes doing some research on how to SBF or fix the issue themselves, they freak out and go get a new phone.  There are a ton of people who didn’t like how the OTA GB update was working so they handed their original phone in for a CLNR (originally owned by who-knows-who).  Simply put, know what the heck you’re doing before you start, or at least have a real-life contact that can help you out if something goes wrong.

    Now if it is an actual hardware/software issue, I have no problem with people SBFing and seeing if the problem persists.  If it continues completely stock, then it’s not due to rooting.

  • Larry

    I’m assuming this is a move meant to ease the way for Motorola to unlock their bootloaders. If Verizon cuts down on the warranty replacement expenses due to rooting/roming/flashing, etc. then there is no longer a reason for Motorola to lock their bootloaders and allow those who want to rom, the ability to do so, so long as they understand that they are voiding their warranty and will be responsible for replacing their own phones.

    Also, for those talking about SBF’ing back to stock, FU, you are a big reason why carriers and OEMs lock devices in the first place, because people like you don’t take responsibility for your own mistakes while installing Roms on your devices.

    • If I am in a position to SBF back to stock then doesn’t that mean I DON’T need to send my phone in for a root problem????

      Yeah charge me the full price for my rooted phone, be cause the screen fell out…

      • Larry

        Not talking about those who have legitimate issues that are hardware related. I’m talking about the retards in this thread who root, rom and brick their phones only to SBF back to stock and ask for a replacement for something they screwed badly, as well as the other retards who are saying that if they run into software issues, they will break their phones on purpose to make sure Verizon sees it as a hardware problem.

        • you cant brick your phone and then go back to an SBF….bricking your phone means that it WILL NOT work….warranty doesnt solve software issues…verizon just tells those idiots to do a master reset on the phone

          •  part of the problem is a language problem.  People have started calling non-fatal/recoverable OS errors “bricking” rather than the initial meaning of “the only use for this is as a brick”

          • HermanK

            Many of the people who decide to root their Android phone, on the advice of retarded people for whom the only answer to any Android problem is “ROOT YOUR PHONE” don’t know how to SBF back, or assume once they screw up and send their phone into a boot loop, there’s no way back, and have sought to have their phones replaced by Verizon. Hell, even the BlackPanda said as much way back when, in talking about Motorola’s bootloader policy, and how many of these idiots sought warranty replacements. That is what Larry is referring to.

          • HermanK

            To boot, look through reddit/r/android, almost any time anyone posts about a problem with their Android, the first comment is almost invariable ROOT, then follow steps on the sidebar ————->

          • Beka27

            Exactly.  People don’t realize that it’s virtually impossible to “brick” these phones.  They think a bootloop equals “bricked”.

          • Beka27

            Exactly.  People don’t realize that it’s virtually impossible to “brick” these phones.  They think a bootloop equals “bricked”.

        • Knightcrusader

          Uh, why would you send back a phone that you can SBF back to stock unless it has a hardware problem? I don’t understand your logic here…

      • If you can successfully SBF your phone, it has the factory brand new software on it.  If it still doesn’t work properly, by definition, it is a hardware issue.  Therefore you are are entitled to a warranty replacement.  There is no scamming going on, you are simply proving that your time with modified software did not, in fact, lead to the failure of the device.

    • honestly your being an idiot…claiming that a ROM can cause a hardware failure…..is just pure ignorance.  Obviously you have no idea what your doing and should not be posting any comments until you learn your roll

      • JohnS2930

        And you’re being a retard for misrepresenting what he said.

      • dboner

        I like kaiser rolls, unseeded.

    • Anonymous

      Actually you have that last point backwards.  It’s the people who don’t SBF and send it back when it doesn’t boot that are the people who cause the problem.  If you SBF a Moto phone and it still doesn’t boot (and you have cleared the cache and done a factory reset) then it is a hardware problem unrelated to rooting.  It takes a deliberate act of supreme stupidity for a user to actually “brick” a moto phone to the point that loading a SBF won’t fix it.

  • JoeInMO

    First of all rooting does not void your warranty.  There’s a federal law called the Magnuson-Moss Warranty Act that I feel would apply.  I believe that Verizon and/or Motorola would have to prove that your actions of rooting caused the failure of the device to deny warranty coverage.  This would take court action, but if enough people get burned on this we’ll see court action sooner or later.  If rooting caused the failure then they have the right to void the warranty.  If rooting was not the cause of the failure they are obligated to honor the warranty.

    • If you read through your contract it would state that anything outside the “normal use” of the phone. It does not however cover “Defects or damage from improper testing, operation, maintenance, installation, adjustment or any alteration or modification of any kind”

      That my friend is directly from the verizon warranty. 

      It’s the same style warranty you have on any consumer electronic device.  That fancy new computer you just bought, throw on linux then you find you can’t connect to the internet and try to go back to the manufacturer they tell you to pound sand.

      • Knightcrusader

        If the network isn’t working because of a software issue (no driver, bad configuration, etc.), then yes, they can say no to you on a replacement.

        However, if it isn’t working in Linux or Windows or any other OS because the port is fried, then it IS covered under warranty.

        Anytime I have ever had a warranty, they only cover hardware and not software…. they could care less about software on the device. It should apply here too, unless they can prove the software mod caused the hardware failure (overclocking burned out the processor, etc.)

  • Eric Faden

    What is the legality of that?… See Magnuson-Moss Warranty Act.

  • Guest

    My problem isn’t with them not wanting to fix rooted phones (a void warranty is void warranty, regardless if the defective is caused by voiding it or not), but rather that they just charge you for the replacement. I’m sure somewhere in the TOS it says you agree to letting them charge you under these circumstances, but it would be nice if they just send it back and say its not covered anymore. 

  • I know it wouldn’t be possible in *ALL* situations, but couldn’t you
    just SBF back to factory status and nobody would know one way or the
    other if you had been rooted??

  • Rizzidy

    If it’s a hardware problem, you shouldn’t be charged.  If it’s a software issue, different story.  Not difficult.

    • Mike

      so just break the hardware before turning it it then…    🙂

      • Rizzidy

        Not how it works.

      • Anonymous

        If the phone got run over, how would they know if it was rooted?

        • EC8CH

          the awesome would be leaking out

        • Tomgillotti

          That’s not a warranty issue, it’s an insurance claim.

          • Pat Morton

            but what if a verizon truck ran over my phone? technically it would be both. an insurance claim AND a warranty issue since verizon broke the phone

          • Nofan

            in addition, they would charge you full retail lol

        • Then you would be slapped with a $299 fee for returning a phone that had severe cosmetic damage.

          • Ckoch0125

            Actually you would be charged full retail

          • Nah its $299. Guy made sure i knew that. lol.

          • Not if you had the full warranty through asurion or however you spell it. They’ll replace it even if you throw it off the top of the space needle. and if they give you crap just say Lebron promised and assured you they’d fix it

          • Test

            After you pay a deductible you’ll get another one sure.

          • Yes, But that’s insurance. Not warranty. 

      • The hilarious thing is, this is exactly the type of conduct that their ass-backwards decision incentivizes.  Now knowing this, there’s no way in hell I’m turning my rooted phone in one piece if something happens to it.  

        Nice job on screwing yourself on the refurb/repair value of the phone, VZW.

        • yes, but they collect $100 from you for the phone, where if not the phone is free

          • $100 for the value of a $600+ phone that they could either repair or refurb and resell for value?  Sounds like a great business plan. 

        • Anonymous

          That might work if they weren’t making a list of whose rooted and who’s not.

          • How exactly would they be doing that?  

          • Anonymous

            I don’t remember how long ago it was, maybe a couple months, but the big three are tracking rooted users. Same way they can deny access to google movies if you’re rooted I assume. That and phones running unauthorized ROMS on the network.

          • I’m about to be a soon-to-be-lawyer with some extra time.  A breach of contract suit or class action privacy tort claim could be a nice way to spice things up…

          • Ckoch0125

            Its not breach of contract but go ahead try and sue them see how that works for you. All that eill do is waste everyone’s time and cause them to become even more strict.

          • Slainte

            So, how far away from being a lawyer are you, if you are “about to be a soon-to-be lawyer”?  I suggest you work on your communication skills.

          • Taking the bar in a month.  And, of course, I write my Droid-life posts with the same degree of care that I write my legal briefs…so very astute observation there, champ.

          • DesertSavage

            I rather think you’ve given weight to his argument with this response whether you realize it or not.

          • Fattie McDoogles

            First… Its not illegal for VZW to ping your device. They have been doing it for years now. Every time your device connects to the network it happens and they can see what device, ESN, software, radio, and how much bandwidth you are using from the spot you’re standing in that moment. Secondly… I promise that an about to be soon-to-be-lawyer is not gonna win a case against Verizon’s TEAM of ACTUAL lawyers. Verizon may not be the fastest carrier at ANYTHING… but the one thing that can be said of them is they are thorough and efficient. Good luck with the suit… especially since you just publicly told them that you plan to break your device before sending it in. I wonder what the judge will think of your character and case.

          • Jdmm72

            I took on Verizon’s TEAM of ACTUAL lawyers and won, for a service issue.  I’m not a lawyer or in school to be one, I am a senior in CpE (Comp Engineering).

            They aren’t going to defend a small claims court case, they’ll just pay out, it’s cheaper, which is what they did with me.

          • Anonymous

            That’s just funny stuff. You can’t make this kind of comedy up.

          • Anonymous

            That’s just funny stuff. You can’t make this kind of comedy up.

          • D

            Don’t you have to agree to allow only binding arbitration when you sign up for service with Verizon?

          • GotSka81

            I think if it came down to it, they would need to prove that the phone in question is currently rooted, even though the warranty explicitly states otherwise.  If a rooted phone has a hardware failure, and the user isn’t smart enough to unroot before a warranty claim, then claiming a phone that has been dropped in water is completely within their rights.  The insurance is for accidental damage only, not purposeful damage…but intent is impossible to prove.

            That being said, since we’re Verizon’s bitch (as a consumer), they can do whatever the f*ck they want and we’re stuck with it.  Until someone provides a better service area than Verizon, this will be the case.

        • Anonymous

          Re your comment:  “Nice job on screwing yourself on the refurb/repair value of the phone, VZW”

          VZW doesn’t take the hit in the long run.  The consumer community does…in the form of increased service fees and pricing for devices.

          The risks and responsibilities of rooting have been very clearly stated on the forums/blogs that post instructions on how to get root.  If you F-up your device, it’s on you.  So, you should man up and pay the consequences.  If you break your device to get a new one, you’re ultimately just driving up the costs for other consumers.  

        • Rob

          How much do you think they’re gonna charge you if you send it to them in more than one piece?

      • Chad

        After I bricked myy phone a couple months ago, I had heard about Red not replacing rooted phones, so I called asurion and said I dropped my phone in a puddle…thennnn dropped it in a puddle. I wasn’t going to risk it

        • piercer967

          I did the same thing but just told them i lost it

          • Anon

            How did you do that? Dont they have to have a police report?

          • piercer967

            I told them i dropped it in a lake.

      • TheChaps

        I work Warranty for ATT and i know its the same with other carriers but if the phone has any Physical/Liquid Damage the Warranty is VOID! Doesn’t matter what the issue is or if it started before the phone was damaged its VOIDED. If you break your TV playing Wii Tennis do you call Samsung to have them replace it cause your picture is distorted? This is in the Contract that you signed rather you read it or not. (I recall a funny South Park with this as the plot)

        It also states that if you change the Software to any non OEM software your Warrenty is Voided. I don’t really understand what the problem is with this. Warranty’s always been for Manufacturer’s defects. Name one peice of Electronics/Hardware that has a warranty that covers Physical Damage/Liquid Damage/Being Modded.

        YOU HACK YOUR PHONE ITS ON YOU TO FIX IT!!!
        (this is stated on all rom/hack pages!!)

      • TheChaps

        I work Warranty for ATT and i know its the same with other carriers but
        if the phone has any Physical/Liquid Damage the Warranty is VOID!
        Doesn’t matter what the issue is or if it started before the phone was
        damaged its VOIDED. If you break your TV playing Wii Tennis do you call
        Samsung to have them replace it cause your picture is distorted? This is
        in the Contract that you signed rather you read it or not. (I recall a
        funny South Park with this as the plot)

        It also states that if you change the Software to any non OEM software
        your Warrenty is Voided. I don’t really understand what the problem is
        with this. Warranty’s always been for Manufacturer’s defects. Name one
        peice of Electronics/Hardware that has a warranty that covers Physical
        Damage/Liquid Damage/Being Modded.

        YOU HACK YOUR PHONE ITS ON YOU TO FIX IT!!!

        (this is stated on all rom/hack pages!!)

    • Right. But again, a pixel goes out and they see you rooted your phone and they charge you full price of the device? thats WRONG of them to do so. Im really starting to hate Verizon right now. Thats pure greed.

      • Rizzidy

        Learn to read.

      •  If pixel goes out and you return your phone to them rooted…. you know.. not returning to stock… then you are an idiot and deserve the charge.  if you break the screen you don’t get warranty service that’s insurance and you have to pay anyway… it doesn’t matter if the phone is rooted then… you can send it back in a zip bag with a quart of water in it.

    • Inkster09

      Vzw is usually awesome with this i threw my Droid x against a wall whn fighting w gfqwalked told them car accident asked them to do the asurion thing for me and gave me a brand new phone with everything that’s how i got an xtra. Battery

      • Inkster09

        Oh they knew i was rooted

        • Inkster09

          Just be reeeaaal friendlly with them or get friendly and with ur nearest store

        • Ajoice

          how did they know you were rooted?

        • Djay

          Rooted phones and broken and water damaged phones has to go through asurion. We only replace phone without those issues for free. Through asurion your paying $99, if we replace a rooted phone or a phone with damage to it in store the customer will be charged $299 for smartphones and $99 for other phones

      • Punctuation

        I don’t believe we’ve met. 

    • Anonymous

      Nothing bothers me more than someone that read about rooting so they did. Then they messed something up while installing a rom so they think they are bricked (because they read about that too). Then the get a replacement phone instead of also reading about how to fix the problem they created for themselves. There should be no reason to get a replacement phone unless your phone actually is defective. Your phone being defective will have nothing to do with rooting or roming.

      So maybe if they begin charging these goofballs they will spend the time to actually learn how to use their phones.It’s not difficult to use rsd lite, or flash some RUU’s.

    • Anonymous

      this whole thing is to stop people from going and rooting and messings omething up and then dropping their phone in the toilet to get a warranty without having to unroot…its to stop people from being lazy

    • Mikes

      Except rooting can cause some hardware issues. Overclocking can stress and damage the processor.

  • It is possible that the software used once you have root is causing something to seem like a hardware failure when it’s really a problem with software.  As such, you probably should go back to stock and see if the problem persists before you turn it in.

    Still, if the device just needs an sbf to work fine, that’s quite lame that they charge you the full price of the phone and still get to keep your old one.

  • Camguy1975

    Rooting voids warranty.  This is common knowledge.  What’s the issue here?

  • Anonymous

    Why do they hate us so much… (u_u)

  • This is why I’m happy my warranty is not through verizon 🙂

  • Kierra

    I dont mess with the innards of my phone , but as long as the damage has nothing to do with the rooting then of course you should be covered. However if the rooting is what caused the issues then well….its your fault.

  • Kierra

    I dont mess with the innards of my phone , but as long as the damage has nothing to do with the rooting then of course you should be covered. However if the rooting is what caused the issues then well….its your fault.

  • Kierra

    I dont mess with the innards of my phone , but as long as the damage has nothing to do with the rooting then of course you should be covered. However if the rooting is what caused the issues then well….its your fault.

  • Kierra

    I dont mess with the innards of my phone , but as long as the damage has nothing to do with the rooting then of course you should be covered. However if the rooting is what caused the issues then well….its your fault.

  • If you were to buy a laptop, they would evaluate things on a case-by-case basis. They’d tell you what things were under warranty and what weren’t. It should be the same thing here.

  • If you were to buy a laptop, they would evaluate things on a case-by-case basis. They’d tell you what things were under warranty and what weren’t. It should be the same thing here.

  • Goblueboy

    As long as I can SBF back to the original gingerbread with no traces of root I wouldn’t care at all if they did this. If you seriously do not know how to use RSD lite and to fix your phone then you should use custom roms imo. Verizon needs to still be able to offer me a warranty if my screen cracks or any of my hardware buttons fail. That’s why I am paying for it. 

  • Goblueboy

    As long as I can SBF back to the original gingerbread with no traces of root I wouldn’t care at all if they did this. If you seriously do not know how to use RSD lite and to fix your phone then you should use custom roms imo. Verizon needs to still be able to offer me a warranty if my screen cracks or any of my hardware buttons fail. That’s why I am paying for it. 

  • Goblueboy

    As long as I can SBF back to the original gingerbread with no traces of root I wouldn’t care at all if they did this. If you seriously do not know how to use RSD lite and to fix your phone then you should use custom roms imo. Verizon needs to still be able to offer me a warranty if my screen cracks or any of my hardware buttons fail. That’s why I am paying for it. 

  • Goblueboy

    As long as I can SBF back to the original gingerbread with no traces of root I wouldn’t care at all if they did this. If you seriously do not know how to use RSD lite and to fix your phone then you should use custom roms imo. Verizon needs to still be able to offer me a warranty if my screen cracks or any of my hardware buttons fail. That’s why I am paying for it. 

  • I don’t blame verizon there a business

  • Jon Fischer

    Just put it back to stock and save yourself the guess work

  • So if they are going to do this why are they trying to stop us from rooting then?

  • R2doesinc

    its totally within their rights, but why would you not just unroot it before returning it? doesnt make any sense to risk turning in a rooted device. imo, if you turn it in rooted, its your own fault for being dumb

    • I think the issue is when someone breaks their phone in such a way that they cannot operate it well enough to unroot. In such a scenario, it could still potentially be determined that the phone is rooted when it is inspected for repair.

  • anybody who takes on the voiding of the warranty and tries to get out of it by scamming the big guy, they deserve it IMHO, unless its unrelated.

    • Mike

      Like how it says it’s warranted against manufacturers defects. Not user defects.

  • Mike

    if im paying the monthly equiptment protection fee…  my phones getting replaced at no charge.

    …period.  I dont care if I opened it up, took a shit inside of it, and then closed it back up and drove straight to the store.  theyre replacing it.

    • DBK

      Rooting voids the warranty. It says as much in the terms and conditions. You don’t like it? Fix your own damn phone when you screw it up. If you root, mess up, and opt to screw verizon rather than to try and fix the mistake yourself, than it’s your own damn fault and the reason why they are doing this now. Tough shit.

      • so wish that they had an UNLIKE button….changing the software does not do anything to the hardware….

        • Anonymous

          yes the software does not harm the equipment but flashing the rom does.

      • Anonymous

        Running over it with your car voids the warranty, too, but that isn’t the same as insurance. You can get a new one from insurance if you run over it with your car.

    • Ckoch0125

      Even if you pay you still have a deductible so you still have to pay something.

    • That’s just stupid. As an example, Dell has “Accidental” warranty protection.  If you spill pop on it, jump on it, etc, it’s covered.  I’m doubting Verizon’s or whoever provides your equipment protection intend to cover accidental or in this case non-accidental damage.  Pretty sure you’re paying to extend the warranty past a year.

  • MJ73

    So if you login as administrator on a windows PC (default on many) why does that not void the warranty?

    As long as you can/do restore it to factory default it should not matter… 

    • That isn’t the problem that is being discussed. Here is the comparison. You buy a computer and create a new awesome BIOS for it and then flash it. You reboot and, wow it doesn’t work. That’s not the company’s fault. Those ROM chips are embedded into the device and can not be merely replaced like a hard drive on a computer. 

      • Frosted Butts

         But here is the distinction – “warranty” is being too lumped together (to VZ’s advantage).  While i agree VZ should be off the hook for any SOFTWARE support, rooting does not effect the hardware, and if you button stops clicking or your screen dies, you should have the right to have your HARDWARE warranty still honored.   VZ just puts everything under the banner of one warranty, and claims its all void for the smallest of things.

      • Anonymous

        We aren’t talking about installing custom bootloaders or firmware. We are talking about using an administrative account on the existing software.

  • Matthew Harmon

    They should replace it.

  • Anonymous

    here’s my question, if you unroot and completely reset your phone before sending it back, can they still tell that you’ve been rooted?

    • Anonymous

      oh, and it’s bullshit. unless if you are having software issues that are (or at least could be) attributable to your rooting, then there’s no justification from Verizon’s part.

    • it certainly begs the question of how far they’re willing to dig to find out.  That’s what I did before sending mine back, and I’ve wondered if they will look at things like app history (searching for root-only apps), etc. to see if that’s been done.

      • Rizzidy

        They don’t care that much.  Just think of the sheer cost of conducting extensive investigations into every returned device.

    • Anonymous

      Nope.  I did it with my phone when the power button stopped working

    • No