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Thunderbolt Reboots: Trade Your Phone in for a New One, Update Possibly Ready for Launch

The most recent HTC Thunderbolt update hasn’t made owners of the device the happiest.  Random reboots seem to be plaguing the phone more than ever and while we had a semi-quick acknowledgement from Verizon, a fix is still no where in sight.  At least publicly that is.  One of our VZW friends reached out this morning to let us know that employees who own Thunderbolts may be entitled to a software update that is ready to be rolled out – before the general public sees it.  So it’s looking more and more like a fix is ready for us, but a final batch of employee testing may be in the works first.  Or they could just be giving them first dibs as a perk.

And on a related note, a couple of lucky readers were told by customer service reps that if they are experiencing this nasty reboot issue, that they can head on into a store and swap their phone out for a new one.  Reps also advised them to make sure that the phone they are given is not running the updated software and that it has been placed on hold for now while they work on a fix (more than likely the one we referenced above).

Hang in there folks…

Cheers Zach and J!

  • Jessie John

    “Hi, I do believe this is an excellent blog. I stumbled upon it on Yahoo , i will come back once again. Money and freedom is the best way to change, may you be rich and help other people.” Gold Price Per Ounce

  • Bryan Webb

    for what its worth i too was/am having reboot issues…  downloaded one of the lte switch apps…  lte onoff to be exact.  choose cdma auto (prl) and my phone has been “up” for 19 hrs.  i drive a lot so im not always in 4g so this option is great for me till the update comes out…  if u use 4g all the time this probably wont work for u…

  • http://twitter.com/se_brandon Brandon Palm

    My phone restarts 2-3 random times a day.  It will be sitting on my desk and then boom, restart.  I am stock, haven’t rooted/ROM’d or anything (yet).  I am a senior computer science major and I write applications for Android.  This is maddening to me as to why they can’t just hurry up and release a patch for this stupid error.  Bad code….

  • http://twitter.com/Skitz_Marz Alex Gandero

    anyone else having issues with the proximity sensor? mine won’t turn the screen off during a phone call unless i’m touching right where the proximity sensor is

  • http://www.facebook.com/profile.php?id=1047081635 Eugene Butmerchuk

    I’m about ready to get an iphone.  The bolt shuts off in the middle of a call, then a 5 minute reboot :/

  • Pauld

    When I called to complain about the constant reboots Verizon acknowledged the issue after some research. I also asked about the status of legit Gingerbread and they couldn’t help with either issue. The next day I received a text message from the agent saying that large screen phones will receive Gingerbread this Friday.

    • Jester4281

      I think the agent was referring to the Droid X Gingerbread, not the Thunderbolt.

      ***I think, but have been wrong before (on many occasions)***

  • VJB

    I am on my 2nd NEW replacement. The 3rd TB is working great with about 4 reboots in 5 day. My first 2 TB’s also had connection issue and the 1st TB the GPS could never find my location. I am happy with my 3rd TB.

    Verizon rep’s did make my feel like I was crazy but after I showned them websites and blogs they changed their tune which makes me think they knew all along but had to aked surpirsed.  

  • Illinipoke98

    They gave my GF a new one, and she allowed it to update, so now it of course is rebooting as well.  4-10 times a day.

  • Anonymous

    You know dan, it was just a suggestion, so if you don’t like than tough shit. This is called a blog for a reason, and it’s people like you that make this site crap. So how about you go play on the freeway or something..

    • Anonymous

      Who is Dan?

      • SoCalDan

         He’s referring to me. He made a suggestion that this go on android life. I filled him in and let him know that this is a Verizon device Droid Life covers this and droids, plus the fact that Android life is dead and has been for awhile now. Kinda common knowledge, to most. He seemed to take it a bit too personal and hilariously posted a response instead of a reply. Hahaha Good job buddy.

        • Anonymous

          If i remember correctly, i said to chill out and then you began ranting and raving.  Do you really think your the better person here??  

          • SoCalDan

            While your suggestion may have been valid, I felt the need to fill you in on a very basic aspect of this site. You set yourself up to be corrected. I don’t see where you get better person from, but you need to let it go and grow up.

          • Anonymous

            I feel the need to tell you to shut the hell up

          • SoCalDan

            While your suggestion may have been valid, I felt the need to fill you in on a very basic aspect of this site. You set yourself up to be corrected. I don’t see where you get better person from, but you need to let it go and grow up.

  • Anonymous

    My phone does both, reboots and the GPS just does not want to lock onto my position.  The Navigation app is useless.  The last time I went to Verizon to get my phone exchanged they offered me a refurbished one – NO DEAL.  I don’t want someone else’s junk – I want new – they said they were sorry and they couldn’t do that. 

    • LionStone

      Yea that sucks, i hate that…we pay a premium for these high end phones, something goes wrong and they offer us “seconds”…b.s.! I luckily don’t have the reboot issues, but I still have gps issues! As mentioned above, Navigation is not locking on my location…disappointing because I loved how fast my Incredible locked me in! There is nothing more frustrating than getting turned around and wasting gas from a slow lock or wrong info!

      • Anonymous

        Couldn’t agree more – luckily I got the One Year contract so in December or January I can upgrade.  Such a shame though.  The TBolt has many good things to offer but the short comings are just too great.  I mean if we were talking about the weight or size I can live with that but take away functionality and I feel sick inside because I am stuck with it.  

    • Punkroyale

      I have the same issue. GPS never locks, the nav is useless. Sometimes taking 15 or 20 minutes to lock on to GPS. I am also getting reboots on occasion and Wifi connections to my home network are not guaranteed with any consistency. I went to Verizon and they said ‘You can factory reset to see if it fixes the issues, otherwise there is nothing else we can do’. No offer to exchange or anything…

      Nice expensive phone that doesn’t do what I paid for. I am considering going back to my OG Droid that I never had any issues with.

      My feeling is that the phone was never ready to ship and they rushed it out fully aware of the issues just to get more money.

  • Anonymous

    Alright…. so is there a fix, or not? Should I try get VZW to trade this in for a Charge? Would that even happen? I’m in law enforcement, and these random reboots could be life-threatening….

  • Fd2blk78

    I never got the update. Lucky me I guess…

    Still non rooted

    • Zacqua10

      Yeah they pulled the update a few days after it launched.

      • GolfOx

        Got a replacement Tuesday, 5/24, and as soon as I turned it on the update was there.  Verizon tech instrcted me to update.  No problems so far.  The replacement looked new.

    • fillyo

      Ignorant Idiots…it’s not the official update that is causing this, it is the leaked Gingerbread RUU, the update was to Froyo 2.2 that was shipped on the phone.

      • Matt

        Ignorant Idiots?  No, the reboots are being caused by the official update.  Get it straight homeboy..

        • LionStone

          Yep, after the official update my gps went to shit…
          Also when I talked with tech support, guy said honestly he never saw a factory reset fix a gps issue…so I havent bothered to do that…just waiting to see if VZW will fix it…

        • LionStone

          Yep, after the official update my gps went to shit…
          Also when I talked with tech support, guy said honestly he never saw a factory reset fix a gps issue…so I havent bothered to do that…just waiting to see if VZW will fix it…

      • http://twitter.com/labratNJ Labrat

        You so have it backwards…the official update IS causing this…its the SAME version leaked weeks ago.  While it is true that rooted users may still see reboots, the same can be said for stock users.  

  • Kw

    Mine hasnt rebooted since i updates… lucky me!

    • Anonymous

      Click the Navigation app – does your GPS lock on to your position?

      • Fd2blk78

        Not even close. On average its about a half a mile off. Worthless

  • Interstellarmind

    i think i got lucky… no random reboots after the update (in fact, not much changed that i was able to notice, anyways).

    the kicker will be that i’ll probably get random reboots after the new update :-/

  • Godschild2012

    So glad I dropped that brick and picked up my Droid Charge ….MUCH HAPPIER ^_^

  • http://profiles.google.com/drftsld David Alvarez

    my wife’s phone restarts 3 times a day, went back and forth with tech support, just got a brand new one from verizon in the mail and they were even nice enough to give me a super early upgrade for one of my lines. got a droid charge and i love it!

  • Anonymous

    thought this was going to be about the gingerbread radio causing bricks. wait for a new leak folks, there’s a thread on XDA about this

  • Anonymous

    Verizon support told me they were unaware of issue and transferred me to HTC. HTC said it was a known issue and Verizon would give me a new phone. Verizon said no way and that HTC has nothing to do with how Verizon replaces phones. If I wanted a replacement, it would be a used one.

    • http://pulse.yahoo.com/_Q7WAAK26UIMKTAC53PNM6OS2EU ;-)

      Duh! VZW won’t give out new phones for nothing… maybe u can get HTC to give u a new one then… 

      or just root/rom it and likely not have an issue…

      • Anonymous

        I know. My point is that HTC is telling customers to get new hardware from Verizon.

    • http://pulse.yahoo.com/_Q7WAAK26UIMKTAC53PNM6OS2EU ;-)

      Duh! VZW won’t give out new phones for nothing… maybe u can get HTC to give u a new one then… 

      or just root/rom it and likely not have an issue…

    • FRAZMAN

      I just had the same experience, I asked the Verizon rep if he had heard that this has been a common problem and he said no.  And if I wanted a replacement it would be refurbished.

  • http://pulse.yahoo.com/_Q7WAAK26UIMKTAC53PNM6OS2EU ;-)

    LGSv1.0 (Android 2.3.4) FTW
    :)

    No random reboots here uptime 59:45:03
    & Yes I have that lock screen on My TBolt :)
    Stock rom would not make it more than 22-26 hours PERIOD… (stock updated rom)

    On as side note, my D1 when I had GB 2.3.3 running uptime was 1499 Hours Then I had to borrow it’s SD card for something else so made it like 2 months solid! Now on 2.3.4 see how it goes! Yes that’s 2.3.4 on OG Droid!

  • Ace87

    Please release it soon!

  • Checho408

    I’ve never had 1 of these random reboot.
    Stock T-bolt

    • LionStone

      Good to hear, i had one right after the update and no more luckily…but how is your gps? Navigation work?

  • Greg ✓

    Kellex….which HTC skin are you using for HTC sense? Slate or the Normal one?

    • Anonymous

      He has sense 3.0

      • Greg ✓

        I know that much, I have it too, I’m asking which sense skin is he using on his homescreen. It’s been a while since we posted the “What’s your homescreen look like”… A month actually… We need to do another one..

        • drew66

          That is the Sense 3.0 lock screen not home screen.

  • Anonymous

    I’m only saying this, but shouldn’t tbolt news be on android life? I mean it isn’t a droid, just sayin…

    • SoCalDan

      Seriously? Don’t like it, don’t read it. Simple as that. 

      • Anonymous

        Just a suggestion, chill out dude..

        • SoCalDan

          Facts are facts. Its a Verizon phone and Droid-Life covers those along with Droids. Get with the program.

          • Anonymous

            Then why the hell did he create android-life numnuts??

          • SoCalDan

            …for anything else that isn’t Verizon or Droid. So basically, phones, tabs, tech for T-mobile, At&t and Sprint. And, if you were smart enough to look, it hasn’t received a new post since 3/22. Its kind of a know idea that Android life died awhile ago.

            So, like I said before, get with the program. You may not be smart, but you can at least pretend. ;)

          • Anonymous

            I’m smart enough to end conversations with people like you before i’m overwhelmed by your unfathomed geniousness..

          • SoCalDan

            unfathomed geniousness? You mean like information, intuitive sense, common knowledge, and non-troll like tendencies? I do try.

            Run along now and look both ways before you cross the street.

    • Anonymous

      its pretty clear that verizon slaps the droid branding on phones randomly. so who cares, really.

  • Anonymous

    No random reboots on 2.3.4 :-)

  • Anonymous

    Kellex… I see you have Sense 3.0 on there how do you like it? Any problems?

  • Anonymous

    Ironically, my phone rebooted the first time that I tried to post a comment in this thread. Anyway, should I go get a new phone or should I just wait until an update comes out?

  • Anonymous

    My phone doesn’t even reboot, it just plain shuts off and i have to turn it back on myself….

  • http://twitter.com/KickingLettuce Eddie Roseberry

    I am not replacing it because its not a hardware problem.  Software fix please.  Overall, happy with the phone.  I can live with a few tweaks (I am not rooted).  Dual Core would have been nice to minimize occasional lag.

  • Jeremy Gentry

    rooted!/ROM’d! <—– no issues here! ;)

  • LeeInMKE

    I’ve never once had my phone magically reboot on me. *shrug*

  • http://profiles.google.com/ryanstrat Ryan Strat

    “Their” should be there.

  • Anonymous

    I don’t think that Verizon would give their employees the update as a perk. They are desperate and as soon as they can roll it out to the masses, they will. 

  • Drew

    so why didn’t they fix the random reboots my DX has every once in a while? I’ll be in the middle of a novel size text message and the thing will freeze up and reboot! When it happens it usually does more then once in that day.

    • Binglut9

      Gingerbread fixes that but I never had a reboot problems

  • Cjreyes666

    Don’t care since I’m running gingerbread and no issues here.

  • http://twitter.com/semitex Ian ツ ✓

    why are people still complaining about battery life though? get yourself on BAMF 2.0! @MR_BIRDMAN (the guy who rooted the i/o 10.1 tab) gets a solid 1 DAY 15 HOURS before his battery turns red (knowledge via twitpic). just letting you guys with battery trouble know… hop on bamf 2.0 ROM

  • http://twitter.com/semitex Ian ツ ✓

    why are people still complaining about battery life though? get yourself on BAMF 2.0! @MR_BIRDMAN (the guy who rooted the i/o 10.1 tab) gets a solid 1 DAY 15 HOURS before his battery turns red (knowledge via twitpic). just letting you guys with battery trouble know… hop on bamf 2.0 ROM

    • Anonymous

      Be advised that BAMF 2.0 (based on the GB leak) is still in alpha with quite a few bugs.   I am sitting on BAMF 1.6.2 still.  Gonna wait till the bugs get worked out.

      • Anonymous

        What bugs? I am on the rom and it runs better than 1.6.3 did. Most of the issues are people that need to reinstall. I am very happy with the progress of the rom.

        But there also is nothing wrong with the Bamf Froyo Roms.

        • Anonymous

          Bugs?  How about bricking phones.  LOL.  Wasn’t putting BAMF down.  On it myself.   But the GB BAMF had plenty of bugs before the bricking issue.   Just read the thread over at XD if you don’t agree.

          • Anonymous

            you can’t say there are bugs because there are a bunch of people saying they have this or that issue. I read every single post in that thread and most of the little issues people posted about could have been fixed by reflashing the rom again. The rom worked flawlessly for me without all the issues people spoke of. I sure hope they figure out what the deal was with the bootlooping issue… 

      • Anonymous

        What bugs? I am on the rom and it runs better than 1.6.3 did. Most of the issues are people that need to reinstall. I am very happy with the progress of the rom.

        But there also is nothing wrong with the Bamf Froyo Roms.

    • Shane Lawson84

      I’ll pay u 50 bucks to root it for me.I don’t want to brick my t bolt seems way to hard.

      • Camguy1975

        some dude on android central will do it for you. I forget is name but I’m pretty sure he charges a lot less than 50 dollars

      • Camguy1975

        some dude on android central will do it for you. I forget is name but I’m pretty sure he charges a lot less than 50 dollars

  • Anonymous

    And this is Verizon’s savior of 4G devices thusfar? I qualify for an upgrade, but just can’t seem to do it until I see a device that wow’s me like the OG did when it came out.  Each phone seems to have something the other doesn’t and visa-versa. It’s just like music groups.  Take the time and put out a decent album.  I don’t want a cd of crap every 6 months.

  • Anonymous

    And this is Verizon’s savior of 4G devices thusfar? I qualify for an upgrade, but just can’t seem to do it until I see a device that wow’s me like the OG did when it came out.  Each phone seems to have something the other doesn’t and visa-versa. It’s just like music groups.  Take the time and put out a decent album.  I don’t want a cd of crap every 6 months.

  • http://twitter.com/Pucuck Nicholas Ringhiser

    I just recently got a Thunderbolt. I have yet to have any trouble with it rebooting or giving me any issues yet. Phone seems solid except for battery life. Hopefully my phone isn’t waiting for me to go on vacation this weekend to freak out and not work.

  • John

    I’m a bit confused…a fix is nowhere in sight, but employees are getting an update?  

    Personally, I don’t have many complaints other than the battery life, but I have an extended battery for the times I need more juice.  The ROM development community for the T-bolt has been great!And 4g…its pretty fast.

  • John

    I’m a bit confused…a fix is nowhere in sight, but employees are getting an update?  

    Personally, I don’t have many complaints other than the battery life, but I have an extended battery for the times I need more juice.  The ROM development community for the T-bolt has been great!And 4g…its pretty fast.

  • http://www.facebook.com/profile.php?id=500698751 Paul Hansen

    Love how the image in the above pic is with it running a gingerbread rom :P

  • http://www.facebook.com/profile.php?id=500698751 Paul Hansen

    Love how the image in the above pic is with it running a gingerbread rom :P

    • Danford884

      Isn’t that just the Sense 3.0 rom? The gingerbread update doesn’t have that lockscreen does it?

      • http://www.facebook.com/profile.php?id=500698751 Paul Hansen

        the sense 3 rom requires the gb alpha update.

      • http://profiles.google.com/karbonkopy9 Timothy Reider

        No it does not, and I found the pic funny too. My TB running BAMF 2 doesn’t have a reboot issue.

  • http://twitter.com/semitex Ian ツ ✓

    smh.. d1>tbolt ;)

  • http://twitter.com/semitex Ian ツ ✓

    smh.. d1>tbolt ;)

  • http://www.koveleski.com koveleski

    Thunderbolt has really been a let down.

    • Anonymous

      You usually only hear from those that have problems. My phone is flawless!

      Any phone I’ve owned had endless complaint threads from people that didn’t know what they were doing.

      • Pmegna704

        Well mine was also flawless until the update and now have random reboot……the problem is real……not user error!!

        • Anonymous

          I certainly don’t think it is user error for those that have the reboots.  I am only saying that not everyone has the reboots and those that do could fix it.  Not that they should have to…  Yes there is an issue.

          The comment about people not knowing what they are doing is not meant towards those that have reboots.