Sprint, AT&T Accepting Exchanges of Replacement Galaxy Note 7 Devices (Updated: T-Mobile and Verizon Too)

While no body of our government or Samsung has confirmed the recent report that a replacement Galaxy Note 7 up and exploded on a domestic Southwest airplane, AT&T and Sprint seem to wish it was just over already.

Recently confirmed by Engadget, both carriers are accepting exchanges on the Galaxy Note 7, even if it was a replacement device for a recalled unit picked up last month. Once exchanged, you are free to pick any other device on the network. (more…)

Carriers Acknowledge Note 7 Battery Recall, Most Offer Immediate Exchanges and Refunds (Updated)

UPDATE:  Samsung has now revealed an official exchange program for the Galaxy Note 7 recall. Full details at this post, but you may want to read some of the details below for your specific carrier.

UPDATE 2: We have updated each carrier section below with the latest details.


All of the major US carriers have now acknowledged that they have stopped sales of the Samsung Galaxy Note 7, following Samsung’s statement about battery cell issues and an impending recall. While most seem to still be working with Samsung to determine the best course of action for replacing the Note 7 you may have purchased with a new one, almost all of them are offering immediate returns and full refunds with no re-stocking fee should concerns over exploding batteries have you worried.

Below, you’ll find statements and details from each carrier.  (more…)

RootMetrics Publishes H1 2016 Report, Verizon Crowned Again

To no one’s surprise, Verizon has been crowned champion of the US carriers yet again by RootMetrics. For tests conducted throughout the first half of 2016, Verizon came out on top for all categories, including Reliability, Speed, and Calls.

Even though Verizon came out on top again, the tests performed show a bright side for AT&T, T-Mobile, and Sprint. According to RootMetrics, Sprint’s network has seen big improvements with regard to reliability, while T-Mobile continues to excel in metro areas.  (more…)

Samsung Galaxy Note 7 Now Available in the US

The Samsung Galaxy Note 7 is officially here and available at carriers and retailers across the US (and the globe). We like to call this “launch day.” If you took the plunge and pre-ordered, your phone should arrive today at the very least, if it hasn’t already. If you didn’t pre-order, well, today is the day to walk into a store, buy one, and walk back out the proud owner of what should be a hell of a phone. (more…)

Sprint Also Introduces New Unlimited Plan With Just as Many Drawbacks as T-Mobile’s

This morning, moments after T-Mobile unleashed their latest mostly-crappy unlimited plan, Sprint announced something very similar that is equally, if not more, crappy. The new Sprint plan is also pushing the unlimited angle and can even be had for cheaper than what T-Mobile is offering. Unfortunately, it carries many of the same downsides as T-Mobile’s.

Called Unlimited Freedom (‘Merica!), Sprint’s new plan will be available starting tomorrow, August 19. The plan includes “unlimited” talk, text, and 4G LTE data “for most everything.” It also features optimized (read: throttled) streaming video, gaming, and music. People, I am not making this up. Oh, Sprint is tossing in 5GB of 4G LTE hotspot data at no extra cost, though, so that’s a bonus. T-Mobile is charging you $15 for 5GB of tethering.  (more…)