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If Your White Nexus 4 Shipment Was Intercepted, Google Says It’s a Tracking Issue and Your Order is Fine

white nexus 4

If you ordered a white Nexus 4 late last week, the minute it hit Google Play, there is a chance that your tracking information is claiming that your order was intercepted in transit and heading back to its origin. This may be a 16GB white Nexus 4 thing only, though that’s not fully confirmed at this point. What we do know, and Tweeted earlier today, is that Google Play will be sending out emails to those with intercepted orders, informing them that there is nothing wrong with their shipments. 

According to the information we received, the return of the shipment has to do with incorrect tracking numbers being issued on 5/31 and 6/3. For those who were a part of this group, you should receive another shipping confirmation within 24 hours that has a correct tracking number. Here is the email that will go out:

A small number of customers were sent a ship confirmation with an incorrect tracking number on 5/31 and 6/3. In these cases the incorrect tracking number may indicate that the package is being returned to sender.

Please disregard this tracking number. Another ship confirmation with the correct tracking number will be emailed to you within 24 hrs. Please reference the tracking number in the ‘Thank You’ section of the ship confirmation.

Please rest assured that your package’s arrival date is unaffected by the incorrect tracking number.

The confusing part about this situation is the fact that most shipments, were they ordered on launch day, should be arriving today. So if there is a mix-up with tracking numbers and shipments are on schedule, in 24 hours, shouldn’t they have already arrived? I can’t explain that one either. I can tell you that the 8GB version I ordered is on the truck for delivery at this moment. I would assume that should be the case for 16GB orders as well, unless it’s not really a tracking problem.

If you ordered a white Nexus 4 16GB and received a notice that your shipment was intercepted, be sure to keep us up-to-date in the comments.

Update:  So from what we can tell, most customers who ordered the 16GB version are not getting them today as they were supposed to. Most received the info that we posted above, but some are now seeing an expected delivery date of this Thursday, which is two days later than was originally scheduled. We did have one reader claim to have received his, though he seems to be in the minority.

  • Jowdy

    Hopefully I can leave a comment without registering.

    I ordered a White 16GB Nexus 4 on June 1st. I received notification from Google on June 4th that my item has shipped, along with a Tracking#.

    On June 6th, Google sent me a second, identical email stating my item has shipped, however, they provided me with a DIFFERENT Tracking#.

    I’m a little confused, to say the least, but I’ll wait until Friday night (the 7th) to give them a call and see what’s up.

  • kdietze3

    Got my White 16GB today. According to the UPS tracking Google overnighted it.

  • Adamania

    I got mine on time, but they sent me an 8GB instead of the 16GB I ordered..

  • Skittlez

    Got updated tracking with next day air. should be here tomorrow (wednesday)

  • Skittlez

    I think they should give us a $10 play store gift card for the ones effected. My 2nd say shipping was $13.99 and is now 4 days

  • Skittlez

    Mine said out for delivery after the intercept message but it hasn’t been delivered and the tracking info doesn’t show delivered. it’ll get here tomorrow or Wednesday but this sucks. I spent all day waiting at home!

  • Ryan

    Atleast you cant blame this on LG lol.

  • NT

    I checked with google support and got answer that they shiped 8GB verison instead of 16GB. so they intercepted the deliver. They said thursday u will receive the device.

  • Anthony

    The rumors I heard said they accidentally shipped the black version of the phone to some people, and recalled those packages while they are shipping the correct white version.

  • omenshyne

    I bought a Nexus 4 on launch day and had issue. Bought White N4 on launch and now more issues… I love GOOG but not super happy with their shipping. I’m sure its specific to this device. Chromebook and Tablets seem to be ok…

  • munchy_cool

    They are clearly lying, if the tracking was incorrect how can it reach the order destination city, also new emails sent out have below line added

    “In the event that the package is returned to sender, we will issue you another device once we receive the original device.”

    Clearly they messed up yet again and are now trying to hide it by giving foolish excuses.

  • Unlucky Noob

    Mine was in my city this morning, intercepted, and now shows scheduled delivery by Thursday end of day. Ordered the 16GB version Friday evening.

  • DREX

    I received mine on time! Thanks Google!!

    • munchy_cool

      8 or 16?

      • DREX

        16GB…I’m not sure what the whole deal is with Google not shipping these phones correctly.

        • IcerC


    • humidity

      What does your tracking say? Did it say it got intercepted or delivered?

      • DREX

        Oddly enough it said intercepted. I was pissed off until the the delivery man showed up with my Nexus!!

  • Peter

    Yeah, their shipping sucks. All the seals were busted on my Nexus 10 and no one there seemed to think it comprised the security of my device. Rather than go the the hassle of returning it, I just don’t use it for development or with credit-cards…

  • I-Troll-U

    phone looks kinda cool from the side…

  • EC8CH

    Google is good at lots of things…

    Selling and shipping stuff isn’t one of them.

    • Understatement.

      • MK17

        of the decade.

      • mikeym0p

        Google should hurry up with their self-driving cars, then they can code a beautifully elaborate shipping program.

        • michael arazan

          This almost looks like they are recalling all the phones in mid transit. A lot of these phones got to the cities people live in and then are be shipped back to the suppliers. Dafuq? Starting to think anything with lg on it is jinxed

          • So I’m going to take it that you didn’t read the article at all then.

          • mikeym0p

            No, I did. Was just trying to crack a joke

  • T4rd

    Ridiculous that they still don’t offer a 32GB version yet. Even if they sold them at $400, I’m sure they would still sell well.

  • cjgm86

    I think im the only one with “Missorted to an incorrect location” problem. F..ck

    • Bigwavedave25

      I’ll up-vote you for that one… that sucks!

      • cjgm86

        It really does, I’m in CA and the package is somewhere in Chillicothe, MO.
        haha Thanks for the support…

  • Hunter B

    My 16 GB White Nexus 4 was supposed to be delivered today. UPS guy came and went with no Nexus 4, my headphones I ordered the same day did arrive though. So if my delivery date wasn’t effected where is my phone?
    Google customer service can’t even tell me if it has shipped or not. So I may or may not have a phone out in the wilds of UPS. Google sure as heck has my money though…..

    • So it sounds to me like there definitely is some sort of delay.

  • zombiewolf115

    i bought mines on friday and still waiting. so idk ;w;

    • Marshall Taylor

      I ordered mine on the 4th said it was supposed to ship by the 7th its now the 11th and still no tracking number. Called customer service two days ago they were clueless. Told me I would get info in 24-48 hrs which should be tomorrow. I should have just ordered another black one. Amazing they screwed this up again.

      • zombiewolf115

        dude i ordered it on may 31st its the 11th was supposed to ship on the 3rd. and it hasnt even shipped yet. and customer service was retareded i called 10 times in the last week and they all say some “specialist” is looking into it

        • KT

          Yeah me too! I ordered it on May 31st and now it’s June 15th. Hopefully they will refund us our shipping cost and still maintain the free bumper because we did bought it first day!

  • duke69111

    Boy, they just don’t seam to be able to get all the factors that go into selling a device correct.

    • r0lct

      Even their shipping is in beta…

      • JoshGroff

        I laughed so hard, thanks for that.

      • Bigwavedave25

        Hahaa! NICE

    • EC8CH

      I preordered an N7 from them. That was fun.

  • SirSoloDolo

    Mark Sanchez got a new job?

    • r0lct

      No, then they would be dropped on the doorstep of iphone users houses after running into his own truck.

  • My only problem is the replacement Nexus (some odd intermittent GPS issue) is still going to be black…

    I dont really even like white but having a different color to my girlfriend’s nexus would be handy.

    • klklklkl

      first world problems

      • Hell, I don’t even have real first world problems like having to budget to make the mortgage or anything. Although I havent come anywhere close to the “Mitt Romney Problems” or “Penny Pritzker Problems” if you are a Republican.

  • Adam Neighbors

    My device was on route to be delivered today. I go online to check it’s status this morning and see that it’s been intercepted and going to be sent back. -_- Needless to say I was pissed. I’m a little confused about how they say “Please rest assured that your package’s arrival date is unaffected by the incorrect tracking number” My package is supposed to come TODAY. So does that mean it’s coming today like the arrival date says, or that I have to wait a day like ‘Another ship confirmation with the correct tracking number will be emailed to you within 24 hrs” says?

    • I think we’re all wondering the same thing. If yours doesn’t arrive today, then I’d say they are wrong and there is something else to this.

      • Adam Neighbors

        I’ll keep everyone posted. :/

        • Me too. Same situation. Stayed home from the office to receive the package. Not like I can do that twice in the same week.

        • omenshyne

          Adam, did you get a new confirmation number from Google? They told me (twice) after I called that I’d (we’d) be sent new tracking numbers…

          • Adam Neighbors

            I didn’t get one from Google. If I look at my original one on ups.com it gives me a new one. That’s it on it’s way back to Google, tho.

          • omenshyne

            ditto… 🙁

          • omenshyne

            just got a tracking number not too long ago with next day air. so hopefully it’ll come today.

          • Adam Neighbors

            I got one too. From the looks of it they are returning the original (and it’s not a tracking number issue like they said) and sending a brand new one that left yesterday by next day air. About 18 for 2 day shipping and we get it in 3! 😀 (sarcasm)

        • rickspears

          Same here.. ordered 16GB in white on 5/31. They played this off like it was only an issue with the tracking number which clearly isn’t true. The second tracking number has the origination as the destination (distribution center in Louisville). Whatever they shipped, traveled half way across the country over the weekend only to be sent back. I have yet to receive tracking for the correct package so to say the delivery date isn’t affected also isn’t true. At least own the mistake, whatever it is.

    • David Schendt

      Same thing happened to me. 🙁