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Asurion to Offer DROID X and Incredible as Replacement Options for DROID 1

Our story last week concerning Asurion and their inability to replace your broken Droid 1 with another Droid 1 after Motorola decided to stop production on it caused enough of a stir for the mobile insurance heavyweight to reach out to us with some good news.

While they immediately confirmed that the Droid 1 is out of production and that the Ally, Eris and Devour are your current options for replacement, they did drop a Droid X/Incredible reference as a future option. Β Asurion expects some limited shipments of both devices later this summer and will offer them up immediately as replacement for your broken D1. Β Limited is probably the key word there as Verizon can’t keep either in stock, but at least it’ll be an option that should be more than satisfactory.

On a related note, some of you have gone through the process and had success replacing your D1 with another D1, but they assured me that will not be the case for long. Β When asked if they were still expecting to receive shipments of the D1, they said that will not be the case and for now, it’s just the lower end Android options.

Good news on the DX/DI stuff though right?

  • CrazedDroidFan

    I received OG Droid for my OG Droid today 5/3/11. I am fine with this, because I am PATIENTLY waiting for the Bionic to come out.

  • Absolute

    I got a OG Droid for my replacement OG Droid a couple weeks ago.

  • Michael

    asurion is replacing all droid 1’s with droid 1’s and they dont plan to change this in the forseeable future. the fact is the further along we go the more and more refurbished droids there will be, so if you think your gonna break your D1 to get a DX or D2 your sadly mistaken. its not gonna happen

  • Well the The workers also said that asurion claiming that the droid eris is on the same level of the droid was rediculous.Thanks

  • guest

    filed a claim today for my “lost” phone…waiting to see what they send me. they told me they have d1 in stock….we will see

  • This article gives the light in which we can observe the reality.They are out of Droid 1, so they offered me one of those crappy replacement phones,this is very nice one and gives indepth information. thanks for this nice article..

  • Garrett

    Too bad they're not doing this any more..

  • Harbo99

    I went swimming with weekend with my D1 unfortunately still in my pocket. Called asurion today and they told me they have plenty of D1's in stock for replacements. Will be here tomorrow.

  • Zackmoore345

    Ha ha I'm getting my replacement Droid 1 tomorrow. Looks like these replacements have a bug or something because it wont work properly.

  • Zackmoore345

    Ha ha I'm getting my replacement Droid 1 tomorrow. Looks like these replacements have a bug or something because it wont work properly.

  • Benlz

    Looks like my children will be using my droid a lot more. Have fund with my phone on the street kids!

  • Tishabarr

    UPDATE: Corporate office called back, and offered me a Droid X. It will be hear tomorrow! πŸ™‚

  • Tishabarr

    Well, I dropped my droid1 in the beach, and the replacement they sent me is malfunctioning. They are out of Droid 1, so they offered me one of those crappy replacement phones, and I said no way. Then they sent me to the supervisor and he said Verizon has prohibited _them from offering any other android phones because they are all on backorder. He said I could have any Verizon phone I wanted i. .e. blackberry, windows phone, etc. I said that was still not acceptable, so now I'm waiting for a “higher up” to call me back. Thay said it would be 24 to 48 hours.

  • Benlz

    Looks like my children will be using my droid a lot more. Have fund with my phone on the street kids!

  • Tishabarr

    UPDATE: Corporate office called back, and offered me a Droid X. It will be hear tomorrow! πŸ™‚

  • Tishabarr

    Well, I dropped my droid1 in the beach, and the replacement they sent me is malfunctioning. They are out of Droid 1, so they offered me one of those crappy replacement phones, and I said no way. Then they sent me to the supervisor and he said Verizon has prohibited _them from offering any other android phones because they are all on backorder. He said I could have any Verizon phone I wanted i. .e. blackberry, windows phone, etc. I said that was still not acceptable, so now I'm waiting for a “higher up” to call me back. Thay said it would be 24 to 48 hours.

  • Erock

    my son recently threw my original droid into the shower, it actually worked shortly after for about a day then fried. it was probably my fault for even keeping it on, but i need it for my work and traveling.i called asurion and they said it would be 4-6 weeks for a new one, as the original droid was on backorder. i was very polite but voiced my displeasure with being offered a phone less than the droid (lg ally or droideris). i asked to speak with a supervisor and explained that this was not right, i have paid for insurance for years and want either my droid phone or the next one up. they told me to go into the nearest verizon store the next day and purchase either the droid or droid 2 (most stores are out of droids). once there, have the store rep call them and they will do the payment over the phone. i did have to pay a $50 deductible as usual.

    so now i have the droid2, even better! asurion was great and i think it goes along way if you are polite to people…as i was to them.

  • Vampgirll 1174

    This is a complete lie. I called to place a claim and was told it will be replaced with another Droid 1

    • Tishabarr

      did they tell you the droid 1 is on back order, or do they have them now?

  • Mraz

    I got my droid replaced after the screen cracked and the rep offered the Eris but I said what?! (I already have an Eris) Then it was easily replaced by an Incredible. This was a few weeks ago and hadnt seen this post but I can confirm its true… wish they offered me the X πŸ™

  • Coty

    Does anyone have a good guess as to when Asurion will start using the DX and Incredible as replacements for the D1? I'd imagine it won't be until at least after the new orders are shipped out, any other thoughts though?

  • Ben

    Just wanted to give you guys an update (24 hours is forever in technology world. I thought I had lost my D1 this morning and started filing a claim on the Asurion website. They are listed as having D1s in stock now, and are replacing all broken / lost D1s with D1s πŸ™‚

    I confirmed with an online support “woman” as well as a phone support person.

    Thankfully I was able to find my original D1 before I spent $90 on another.

  • Austinm2769

    as of right now they are offering droids through the online claim. this was not the case a few days ago.. now i dont know if i should get the droid or wait to file the claim…

  • Rivahrat3

    I just found this out and am very unhappy – my options were the Devour or Ally –

  • pen21

    had to do this replacement on july 26th and they would only offer the ally,devour, or eris yes eris I was less then happy and put my claim on hold,thought about it and called back and they happened to get a shipment of D1s in so they replaced it with the same anyone needing to make a claim dont pay 90 dollars (deduct) for one of the phone they are offering tell them to do an in store upgrade

  • SC Headbanger

    It sounds to me like the whole thing right now kind of boils down to the slide out physical keyboard. Especially since the D2 seems to be the “replacement” once it's out.

  • robertjo27

    yeah most of us can save huge on our car insurance by making few simple changes find how much you can save http://bit.ly/d4HSCH

  • giantkn

    This is why I don't mind paying for insurance. This happens to every device. You just need to keep checking.

  • Wow! I got so excited after reading this i almost slammed my Droid on the ground!

  • I fully expected something like this though I expected it to be the Droid 2… My Droid might be lost in the next couple weeks I would like to get an Incredible… (No I'm one of those that doesn't care a lick about the X or 2 because of the bootloader)

  • My down button doesn't work on the D-pad and the keys don't stick to the phone anymore (really loose), it's really annoying. I can get it replaced for a Droid X then?

  • Winterfresh

    I went to the verizon store in my town to ask them about the whole insurance thing. they assured me that if my Droid broke, they(the store itself) would look at nearby inventories for any origional Droids left. and about 3 workers believed that when the droid 2 comes out,that will be the replacement.

    The workers also said that asurion claiming that the droid eris is on the same level of the droid was rediculous.

  • Warren Peace

    So odd. My power button just got wonky today. I called have Asurion but went straight to Verizon's 800 number. I am being shipped a replacement Droid 1 from my warranty. I bought this Nov 6th when they came out so we should be under warranty, yes? However………………..IT IS REFURBISHED

    • Warren Peace

      Poor typing, sorry. “I have Asurion but called Verizon” and “we should ALL be under warranty”

  • Debrihmi

    My D1 has been good to me, I'll be good to it. If I decide to get me to get a DX then I'll give the D1 to the wife and her sh!t Eris can take a flying leap from a tall structure.

  • Wallcouldtalk

    So, I'm curious how this pans out for people without insurance but still under warranty. Any idea? Or any idea where I can go find out?

    • jiggaman508

      I'm having a droid 1 delivered tomorrow under warranty my touch had been acting up I could barely return my phone to stock

  • In3ssi

    dropped my droid 2 days ago called up asurion and i was like listen i know your not offering droids anymore as replacements , and im not gonna take the crappy devour ally or eris as a replace and hes like how about a incredible ? and i was like alright that works so, now im wiating for them to be shipped to get my new phone.

    He did not mention anything of droid x but im cool with incredible for now.

  • El El Kool J

    that is a negative on the DROID X for replacement as of right now… was told only eris, devour, ally are available for immediate replacement. called today for a customer. was told maybe the beginning of august they might have some Incredibles and X's for replacing the D1. also was told to call back in a week or 2 to check if they have them in yet. So as always Kellex your sources are correct πŸ™‚

  • I dropped mine real hard just now down a flight of stairs, “accidentally “

  • Doolidg

    Ooook so I just threw my droid on the ground…stomped on it picked it up and threw it down again…now I get a Droid x for $ 85 bucks? Is that right….

  • H5N1

    So let's say the screen cracks or something worse. Having rooted and installed custom ROMS, would that void being able to take advantage of the WPP plan i am paying 6 bucks a month for?

  • Maizekid

    Hopefully they can get the droid x broken so we can enjoy the full experience of the droid x replacement idea.

  • What if my phone is still under warranty? I have a D1, and I bought it in January. Will they just warranty it with another D1?

    • balthuszar

      tori, vzw still has D1's in stock. i had my original D1 break just after the 4th(kept randomly powering itself down) and then had the “certified like new” D1 break about a week later(kept randomly powering off/on over and over so i couldnt do anything with it) so i am now on my 3rd D1 this month, all through VZW's warranty service.

      • I've gone through three of the “certified like new replacements” myself. They are pretty much all total junk.

        • balthuszar

          i'm on my 2nd…and this one seems to be running alright…i was kinda ticked off with the first one, when i got home from work and my husbnad said that my phone came in, but it was “certified like new.” i confronted the manager of the verizon store i go to, and he said that “certified like new” and “refurbished” were nothing alike…which i came to find out was total b.s.

  • El El Kool J

    Where the hell did i leave my Droid?? dammit… πŸ˜›

  • youngnamlee

    once a new shipment gets in… looks like my D1's gonna have to be “accidentally” dropped πŸ˜‰ Just making sure my insurance money doesn't get wasted:P

  • hexodat64

    I have a question with this. Does this mean that if I don't have insurance, and I need to go to the verizon store to replace my phone, that I still end up with a Droid 1?

    • H5N1

      i was just reading my TOS..you have to sign up for the insurance plan within 30 days of activation or phone upgrade. (Asurion)

    • balthuszar

      vzw still has D1's in stock. i had my original D1 break just after the 4th(kept randomly powering itself down) and then had the “certified like new” D1 break about a week later(kept randomly powering off/on over and over so i couldnt do anything with it) so i am now on my 3rd D1 this month, all through VZW's warranty service.

  • That is good news for D1 owners! I was surprised with the original story last week that VZ would give out less than satisfactory replacements. DI and DX seem to be good replacements.

  • Stray1

    Thanks for following up o this story. Its good to know I haven't been wasting my insurance $.

  • I still think I'm going to end up cancelling. The fact that Eris and Devour were ever even considered as suitable tells me that Asurion can not be counted on and that i'd be better off just putting 10 bucks away every month for a phone replacement fund.

    • rockymtnhigh

      Me too. Talk about total b.s. I paid insurance for an Eris? I don't think so.

  • I Know The Options Are Very “Eh”, Be Rest Assured They're Not Replacing D1 With An I*hone 4. Lol =D

  • chops5648

    lol thats crazy just got the X and sold my droid one on ebay i should have waited oh well

  • I've got a question. Since my droid is rooted well that make any difference on an insurance claim?

    • Aronning17

      I am pretty sure you can still file a claim if the phone is “lost”. Otherwise destroy it. They can't boot up a demolished phone.

    • nkhex19

      Your phone will need to be returned to stock before you send it back otherwise I imagine if they knew it was rooted they would charge you full price for the replacement. Unless your phone took physical damage and was not functional then maybe that wouldn't matter. Good question though, I'm not sure of Asurion's policy on rooted phones but I would have to say that they won't replace your D1 if they knew it was rooted. Anyone know for sure?

    • what droid doesn't do is water. πŸ˜‰
      just sayin….

  • I wonder with the upgrade to dx, will they extend your plan 2yrs lol, cause I don't see them handing out dxs with current upgrade intervals

  • StephanC

    What the hell?!? I am waiting right now for my Droid 1 to be delivered by UPS. With my luck the replacement device will work perfectly and I won't have to send it back for a Droid X or Droid Incredible! This sucks!

  • Justin

    Just had Verizon replace my Droid with a new one (menu button stopped working)

  • sangseong

    Yesterday, my wife's D1 screen got cracked and I called Asurion. They are sending me another D1. They said now they got in stock… Will find out what they actually ship by tomorrow. They mistyped my email address and I cannot keep track of the order.

  • Oh snap d1 down, medic

    • Antonio

      I was thinking the exact same thing lol!!

  • Rmoyer62

    On the phone with assurion now, receiving a droid one….. kinda excited, kinda bummed lol

  • Winterfresh

    Wow, well i might still go to verizon and cancel my insurance plan until they can guarentee me one of those phones.

    I was actually just on my way to the verizon store to talk to them about the whole “you get a droid eris for your broken droid” situation, im glad you posted this so i dont just strait up cancel it.

  • g35

    This is good news if my Droid were to break but my Droid has been too good to me to break it just to get the X.

  • nkhex19

    I wonder once the Droid 2 is released if Asurion will switch to that as a replacement for the D1? But this is definitely reassuring news for D1 owners who “accidentally” damage their Droid. πŸ™‚

    • balthuszar

      while not running JRummy anything-ade, i do concur with you. aside from a few problems last week, which i'm on my 3rd d1 on this month, the d1 has been an awesome phone, and i've heard too many 2nd class reviews of the X to want to make the jump. the husband has an Incredible, which would definitely be my choice, but the d1, as i said, has just been too gooda phone to get rid of

  • JimBobPooter

    Man this sucks, Adurion droped my coverage because I made 2 claims in a year. This is lame!

    • balthuszar

      if you read the fine print, you'd find that they are well within their rights to do so

  • katie

    IDK i like my phone! If it were to break and i got a lesser model i would be upset, but im hoping it doesnt break! my first smart phone and ive finally got it all figured out πŸ™‚

  • Rodeojones000

    I'd actually say this is not as good of news as you imply it is. It's not bad news, but not great either. First, there are some (I'm one of them) that don't like the X (too big, no physical keyboard, encrypted bootloader, Blur) or the Incredible (crappy HTC hardware, SenseUI. slower OS updates, no physical keyboard). While it's true it's not a downgrade specs-wise like getting an Eris would be, there are many of us that would only be willing to take a Droid in return. This is why I cancelled my insurance when this news was first reported on androidforums two weeks ago. Second, there are some (and many of you have already alluded to it) that will take advantage of this in order to get a newer phone. Many Droids will suddenly find themselves dropped in toilets/sinks or just plain lost and their owners will be doing this on purpose just to get an X. Plain and simple, this is insurance fraud.

    • Winterfresh

      Insurance companies rip people off every day, and that are still in the insurance business so they obviously are making money, i dont really feel bad for them at all.

      • balthuszar

        this might be true winterfresh, but people committing insurance fraud are the reason premiums are so high. when you make a claim, you're not getting that phone for free, the money for it has to come from somewhere, whether it be your pocket(in the case of auto insurance) or mine

        • hawaiianbrowneyez05

          well i don't know about everyone else but making the claim isn't free anyway it's 89 dollars, so its not really insurance fraud, its getting a phone for cheaper than the usual retail price.

          • balthuszar

            which is fraud if you lie to do so

    • AnimateDroid

      I agree w winterfresh that I dont feel bad for insurance companies, they're a scam to begin with. Their business model is a virtually and win/win situation.

      but I very much share the sentiments of Rodeo. I hate the Eris, it looks like crap. The droidX is impressive, but never a phone i would ever consider getting when signing up for new contracts.

      I got the Droid for the Droid. nothing else. It usually takes me 1-2yrs after my contract expires waiting for a phone I like before jumping on a new contract. I expect to be with my Droid for 3-4yrs, but how is that possible now? in fact, even the Droid2 is considered a downgrade for me, because it just doesnt look as great as my Droid after owning a Droid (grant it, the Droid2 would easily be a contract signup contender if i didnt already have the droid) and especially since the droid2 isnt as easily modified internally. Other than nixing the dPad, i like my Droid better.

      at the very least, Droid2 should be the 1st offer for insurance replacement.

    • Roland

      When they add the Droid 2 as a replacement phone in 2 months you're going to think twice about that decision. Same phone but updated.

      • Calculatorwatch

        Well it does still have motoblur and probably an encrypted bootloader but I totally agree, that's what I would trade my D1 for, especially if it has an actually good keyboard

      • That's exactly what I'm waiting on. Physical keyboard ftw {{-_-}}

  • Voc627

    Ok, time to brainstorm sure fire ways to “break” your phone πŸ˜€

  • Nathan312

    Can I start Asurion Insurance now? I've had my phone for around 6 months now lol…

  • cdick133

    Now to figure out if I got this insurance and how I can break my phone without voiding it.

    I doubt I got it, though. Most of the time insurance is just a waste of money.

    • katie

      i dont think that anything “voids” asurion insurance, thats the point of the insurance. If its a manufacturers defect they wont replace it…if you run it over with your car, they will!

      • cdick133

        Right, yeah, was just thinking extended warranty for some reason. Makes sense to offer it that way when you'd get an equal or lesser phone in return. Offering a better phone seems to open them up to lose money on people who just want a newer phone.

  • Jedi_Gunslinger

    Chillin at the water park literally less than 3 feet from the “lazy river” as I type this…as tempting as an accident might be, being rooted less than a week I'm just not ready to go Droid diving yet, LOL…

    • StephanC

      It's called insurance fraud and it's a felony…

      • Jedi_Gunslinger

        Thanks for the update judge judy…

        • StephanC

          I'm not telling you not to do it, I'm just telling you not to get caught. πŸ˜›

          I hate Judge Judy.

        • @Jedi_Gunslinger dont piss off Judge Judy she will firmly say “I am SPEAKING!”

          • Jedi_Gunslinger

            Well it IS her court room, or umm studio set, or something like that… πŸ˜‰

      • Slemaire195

        You would need a way to prove that it wasn’t an accident before an insurance company would look into fraud. But don’t worry, they’re making plenty of money even with all the fraud that already goes on. Asurion’s parent company, DST Systems Inc., reported $2.218 billion in total revenues for 2009, and net income after subtracting all the big salaries, claims, costs of doing business, corporate income tax, etc., was $242 million. I don’t see anything wrong with dropping it in the water. You only get two claims a year anyway.

    • Collin

      You're at Silverwood? Or is there another theme park with a “Lazy River”?

      • Jedi_Gunslinger

        Somewhere other than Silver, altho perhaps I'm just further down the same river… πŸ˜‰

        • Collin

          Hmmm… the river must be quite a bit longer than I thought. =P

  • I want to know when they are completely out of stock on the D1 so i can call and get a new droid x

  • kulz

    AWESOME NEWSSSSS~!

    -typed from my broken D1 😑

  • Hmm…Anybody Seen My Droid? I Just Can't Seem To Find It Anywhere. “Oh Hello Verizon Yes I Lost My Droid. No Way! Your Gonna Give Me A Droid X As A Replacement??!! Thanks Guys” =)

    • Guest34

      Capitalize The First Letter Of Every Word You Type, Or The Bus Will Explode!!

  • That's great news for Droid 1 owners, not so good for Droid X owners that paid the $200 to get one…lol

  • 1bad69z28

    Pretty Hot and Tempting lol, I would make sure that the Droid X is available as a replacement if I was going to make that move.

    • katie

      exactly what i was thinking! call and make sure your getting a droid x, then break yours!

      • 1bad69z28

        I still love my rooted D1, but I agree, that this is an easy way of getting a nice phone. I am waiting for the end of the year hopefully the 2 GHZ Droid will be out then πŸ™‚

  • Out w/ the bullspit, in w/ the good shxt! B-)

  • Andrew Hewitt

    I never thought I'd see the day when I actually wished my droid was screwed up.

    • Ss

      run it over with your car.

      • StephanC

        It's easier to tell them that you lost it or that it was stolen. But remember; insurance fraud is a felony…

  • Timoh

    Sounds better than the other three options but wont this just lead to people saying the broke or lost their Droid 1 and getting an upgrade without signing a contract for $100? Take it how you want but it sounds like massive insurance scams in the future for insurion customers.

    • DgDeBx

      I was thinking the same thing.

  • Great. Just after I canceled my insurance.

  • FlyingPlatypus

    Called it. Well, I said D2 would be the replacement…. but, oh well.

    • Droidzilla

      It probably will be once it's out. The D2 is more of a refresh for the D1, so it makes sense.

      Of course, I don't know if I could go without my CM6 Black Glass.

      • Yea. Part of me wants my Droid to break 3 months from now. You can pretty much guarantee that VZ will go D2 for the Droid replacement. (anyone notice…D2…droid…R2-D2…)

  • Jedi_Gunslinger

    Splish splash

  • bada bing!

    • Michael_NM

      Hey Tim, I realize “Bada Bing” is a favorite saying, but here shouldn't it be Bada Google?

      Back on topic, time to take my Droid for some flying lessons…

      • Crap. You're right….
        Amends will be made in the future πŸ™‚

  • Hedney3

    that sounds more like it now!

  • Oops! I think my DROID JUST broke…

    • rals

      LOL I was just about to say that hahaha

    • Wayne W.

      lol first thing I thought of when reading the title.

    • haha i about threw my phone at my wall

      • diskman8004

        don't do it. any nicks or dents voids the warranty. especially, if you go over to a VZW store for support. πŸ™‚