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Asurion to Offer DROID X and Incredible as Replacement Options for DROID 1

Our story last week concerning Asurion and their inability to replace your broken Droid 1 with another Droid 1 after Motorola decided to stop production on it caused enough of a stir for the mobile insurance heavyweight to reach out to us with some good news.

While they immediately confirmed that the Droid 1 is out of production and that the Ally, Eris and Devour are your current options for replacement, they did drop a Droid X/Incredible reference as a future option.  Asurion expects some limited shipments of both devices later this summer and will offer them up immediately as replacement for your broken D1.  Limited is probably the key word there as Verizon can’t keep either in stock, but at least it’ll be an option that should be more than satisfactory.

On a related note, some of you have gone through the process and had success replacing your D1 with another D1, but they assured me that will not be the case for long.  When asked if they were still expecting to receive shipments of the D1, they said that will not be the case and for now, it’s just the lower end Android options.

Good news on the DX/DI stuff though right?

  • CrazedDroidFan

    I received OG Droid for my OG Droid today 5/3/11. I am fine with this, because I am PATIENTLY waiting for the Bionic to come out.

  • Absolute

    I got a OG Droid for my replacement OG Droid a couple weeks ago.

  • Michael

    asurion is replacing all droid 1’s with droid 1’s and they dont plan to change this in the forseeable future. the fact is the further along we go the more and more refurbished droids there will be, so if you think your gonna break your D1 to get a DX or D2 your sadly mistaken. its not gonna happen

  • http://www.lead411.com/Chip_Dircks_1637939.html Chip Dircks

    Well the The workers also said that asurion claiming that the droid eris is on the same level of the droid was rediculous.Thanks

  • guest

    filed a claim today for my “lost” phone…waiting to see what they send me. they told me they have d1 in stock….we will see

  • http://www.lead411.com/Kurt_Brandstadt_2850789.html Kurt Brandstadt

    This article gives the light in which we can observe the reality.They are out of Droid 1, so they offered me one of those crappy replacement phones,this is very nice one and gives indepth information. thanks for this nice article..

  • Garrett

    Too bad they're not doing this any more..

  • Harbo99

    I went swimming with weekend with my D1 unfortunately still in my pocket. Called asurion today and they told me they have plenty of D1's in stock for replacements. Will be here tomorrow.

  • Zackmoore345

    Ha ha I'm getting my replacement Droid 1 tomorrow. Looks like these replacements have a bug or something because it wont work properly.

  • Zackmoore345

    Ha ha I'm getting my replacement Droid 1 tomorrow. Looks like these replacements have a bug or something because it wont work properly.

  • Benlz

    Looks like my children will be using my droid a lot more. Have fund with my phone on the street kids!

  • Tishabarr

    UPDATE: Corporate office called back, and offered me a Droid X. It will be hear tomorrow! :-)

  • Tishabarr

    Well, I dropped my droid1 in the beach, and the replacement they sent me is malfunctioning. They are out of Droid 1, so they offered me one of those crappy replacement phones, and I said no way. Then they sent me to the supervisor and he said Verizon has prohibited _them from offering any other android phones because they are all on backorder. He said I could have any Verizon phone I wanted i. .e. blackberry, windows phone, etc. I said that was still not acceptable, so now I'm waiting for a “higher up” to call me back. Thay said it would be 24 to 48 hours.

  • Benlz

    Looks like my children will be using my droid a lot more. Have fund with my phone on the street kids!

  • Tishabarr

    UPDATE: Corporate office called back, and offered me a Droid X. It will be hear tomorrow! :-)

  • Tishabarr

    Well, I dropped my droid1 in the beach, and the replacement they sent me is malfunctioning. They are out of Droid 1, so they offered me one of those crappy replacement phones, and I said no way. Then they sent me to the supervisor and he said Verizon has prohibited _them from offering any other android phones because they are all on backorder. He said I could have any Verizon phone I wanted i. .e. blackberry, windows phone, etc. I said that was still not acceptable, so now I'm waiting for a “higher up” to call me back. Thay said it would be 24 to 48 hours.

  • Erock

    my son recently threw my original droid into the shower, it actually worked shortly after for about a day then fried. it was probably my fault for even keeping it on, but i need it for my work and traveling.i called asurion and they said it would be 4-6 weeks for a new one, as the original droid was on backorder. i was very polite but voiced my displeasure with being offered a phone less than the droid (lg ally or droideris). i asked to speak with a supervisor and explained that this was not right, i have paid for insurance for years and want either my droid phone or the next one up. they told me to go into the nearest verizon store the next day and purchase either the droid or droid 2 (most stores are out of droids). once there, have the store rep call them and they will do the payment over the phone. i did have to pay a $50 deductible as usual.

    so now i have the droid2, even better! asurion was great and i think it goes along way if you are polite to people…as i was to them.

  • Vampgirll 1174

    This is a complete lie. I called to place a claim and was told it will be replaced with another Droid 1

    • Tishabarr

      did they tell you the droid 1 is on back order, or do they have them now?

  • Mraz

    I got my droid replaced after the screen cracked and the rep offered the Eris but I said what?! (I already have an Eris) Then it was easily replaced by an Incredible. This was a few weeks ago and hadnt seen this post but I can confirm its true… wish they offered me the X :(

  • Coty

    Does anyone have a good guess as to when Asurion will start using the DX and Incredible as replacements for the D1? I'd imagine it won't be until at least after the new orders are shipped out, any other thoughts though?

  • Ben

    Just wanted to give you guys an update (24 hours is forever in technology world. I thought I had lost my D1 this morning and started filing a claim on the Asurion website. They are listed as having D1s in stock now, and are replacing all broken / lost D1s with D1s :)

    I confirmed with an online support “woman” as well as a phone support person.

    Thankfully I was able to find my original D1 before I spent $90 on another.

  • Austinm2769

    as of right now they are offering droids through the online claim. this was not the case a few days ago.. now i dont know if i should get the droid or wait to file the claim…

  • Rivahrat3

    I just found this out and am very unhappy – my options were the Devour or Ally -

  • pen21

    had to do this replacement on july 26th and they would only offer the ally,devour, or eris yes eris I was less then happy and put my claim on hold,thought about it and called back and they happened to get a shipment of D1s in so they replaced it with the same anyone needing to make a claim dont pay 90 dollars (deduct) for one of the phone they are offering tell them to do an in store upgrade

  • SC Headbanger

    It sounds to me like the whole thing right now kind of boils down to the slide out physical keyboard. Especially since the D2 seems to be the “replacement” once it's out.

  • robertjo27

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  • giantkn

    This is why I don't mind paying for insurance. This happens to every device. You just need to keep checking.

  • http://www.facebook.com/people/Cathy-LeFever/516260416 Cathy LeFever

    Wow! I got so excited after reading this i almost slammed my Droid on the ground!

  • http://www.androiddose.com AndroidDose

    I fully expected something like this though I expected it to be the Droid 2… My Droid might be lost in the next couple weeks I would like to get an Incredible… (No I'm one of those that doesn't care a lick about the X or 2 because of the bootloader)

  • http://www.facebook.com/profile.php?id=1553700108 Jason Bourdeau

    My down button doesn't work on the D-pad and the keys don't stick to the phone anymore (really loose), it's really annoying. I can get it replaced for a Droid X then?