Motorola Confirms Delays in Warranty Exchanges, Apologizes, is Working on Solutions

Last week, we highlighted an unpleasant situation involving warranty exchanges of Motorola products and how people were being left without phones and watches for months when they were told initially it would be just days. We asked at the time that you share your Motorola warranty stories, in part because we wanted you to have an outlet to voice your frustrations (if you had any), but also because this site, depending on the topic, does have some influence from time to time. What I’m saying is that by having hundreds of you share horror stories in this public arena, we may get Motorola to wake up and at the very least, acknowledge that they have some serious issues on their hands that need to be addressed.

Today, Motorola reached out with a statement confirming that their US repair center is experiencing delays. Motorola even admitted that this whole mess is not up to their standards and “deeply apologize” for the inconvenience. They don’t currently have an overnight solution in place to fix all your issues, but they did say that they are working to “identify and implement” some.  (more…)

DEAL: Moto 360 (1st Gen) is Just $89.99 Today at eBay

I don’t know that I would recommend that just anyone rush out and buy the original Moto 360 these days, now that the watch is closing in on its 2-year anniversary, but if you have been curious about smartwatches and their supposed usefulness, and are ready to dive in with little investment, we have a deal for you today. For just $89.99, you can buy the Moto 360 (1st gen) over at eBay. $90! With free shipping!

Keep in mind that the original Moto 360 launched with pretty dated specs (namely the processor), so in 2016, it’s going to struggle some. With that said, it’s still arguably the best looking smartwatch ever released and will still work with your current phone. It’s also just $89.99…which, again, is nuts.

The seller has all sorts of combinations available, including those on leather or metal bands. He says that they are in “new other” condition, which could just mean that they won’t ship to you in original packaging. Or it could mean something else. Either way, something to consider.

eBay Link

Video: Unofficial Hardware Tour Provided for Moto G (4th Gen) (Updated)

We recently got what could have been our first look at the Moto G (4th Gen), but now, a very unofficial video is taking us on a complete hardware tour. During the video, we get to see the device’s frontside, backside, and even a size comparison between it and what appears to be a Moto G (3rd Gen).

The overall look of the phone appears to match up very well with those first images we saw, but most notably, there is no fingerprint reader on the frontside bottom chin. This phone is likely an early prototype, meaning Motorola didn’t build in that addition, but it is sort of strange to see different multiple prototype variants floating around.  (more…)

Photo: Possible Shots of Moto G (4th Gen) Posted Online

According to France’s No Where Else, the below images may be our first look at the upcoming Moto G (4th Gen) for 2016. As you will note, on the frontside bottom chin, the phone appears to sport a squared-off fingerprint reader, similar to earlier intel that was provided by Evan Blass. Going over the front and back, the device appears to be rather plain, but does feature Motorola’s vertical camera setup along the backside, including the camera sensor itself, LED flash, and a set of sensors.  (more…)

Motorola’s Warranty and Replacement Service is Taking a Beating Right Now, Got a Story to Share? (Updated)

Yesterday afternoon, this reddit thread picked up a whole bunch of steam after the original poster shared his story on how he believes Motorola’s customer service has become a disaster within recent months. He links to forum threads and customer complaint sites to show that he is not alone and even gets a bunch of redditors to weigh in with similar stories.

The basics of the whole fiasco are that Motorola, depending on the device, isn’t able to issue warranty replacements and are leaving people without phones and watches for months at a time. That’s not a good look. It’s 2016 and most of us can’t go hours without our phones let alone days or weeks or months.

Now, we often hesitate about reporting on these types of stories, because customer complaint boards are just that – customer complaint boards. When people are satisfied with products, they aren’t going to spend time on complaint boards telling the world how great companies are. When they have a complaint, you know they will be there within minutes to express their frustration. These places almost always show companies in a bad light. With that said, something feels different about this situation.  (more…)

Moto X (2nd Gen) on Verizon Gets an Update That Sure as Hell Isn’t Marshmallow

The Moto X (2nd Gen) on Verizon or AT&T aren’t getting Marshmallow. So when you see an update pop-up, like many are today on Verizon, don’t get excited. Don’t ever get excited again. It’s only going to be security updates that tease your inner white fluffy, sweet mass. Remember, Motorola disowned you without as much as a “Sorry, bruh.”  (more…)

Motorola Taps Legendary Graffiti Artist to Create Limited Edition Moto X Pure Edition

Motorola recently had Futura (aka Futura 2000), a pioneer graffiti artist, create 30 limited edition Moto X Pure Edition devices. Inside of an art studio, Futura personally sprayed 30 Moto X Pure phones, which Motorola later sold. To hype the project, Motorola created a brief video, which details the process of the phones being sprayed. (more…)