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DROID RAZR Experiencing Chromecast Bug, Only YouTube and Netflix Seem to Work

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The Chromecast quickly turned into the darling of the tech world almost over night thanks to its easy setup, access to range of services out of the box, and impossible-to-deny low $35 price tag. For the most part, we have heard nothing but positive things out of users who were lucky enough to pick one up on day 1, moments before the HDMI streaming dongle was sold out almost everywhere. Well, there is one group of users who is having a rough time with it – owners of the original DROID RAZR and RAZR MAXX. 

For whatever reason, the original RAZR is unable to cast items in either Google Play Music or Play Movies and TV. It does however, work just fine in both YouTube and Netflix. So while RAZR owners can still use about half of the Chromecast service, you can imagine how frustrated they are without being able to access it all. Some users are also reporting back that initial setup of the device cannot be done through the RAZR and instead needs to be performed online.

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I was able to test Chromecast on three different Motorola devices and came to the conclusion that it is indeed a problem specific to the RAZR. In the pictures included in this post, you’ll see my DROID Bionic, RAZR HD, and RAZR all lined up with Play Music, Play Movies and TV, and YouTube up and running. In only the YouTube image are we seeing the cast icon displayed on all three devices. In the Play Music and Play Movies and TV images, the cast icon is not available on the original RAZR.

Why that is, we have no idea. Some forums are reporting that Motorola support has claimed it to be an Android version issue, and that Chromecast requires you to be running Android 4.2.2, however, we know that is not the case. There is only a Android 2.3+ requirement on the Chromecast. To prove that Chromecast works on Gingerbread, look no further than my Bionic which is still running Android 2.3.4 and has no problems accessing any of the Chromecast compatible services. My RAZR HD is running Android 4.1.2 and is having no problems either.

It could simply be a bug in the Play Music and Play Movies apps that needs to be addressed by Google. We see bug-fixing app updates all of the time. With so many devices on Android, there are bound to be some that struggle at times with platform-wide available apps. Until we know for sure, we’ll simply have to sit back and watch for an update…from someone.

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Cheers Ross and Michael!

  • boonesimpson

    I wonder if a razr or droid4 on a custom rom works? If so, I wonder what “flag” is tripped that lets play services “see” the chromecast. (and can that value be forced into a stock rom, like a build.prop entry or some such.)

    It would require root, but still…

  • Placebo52

    my razr maxx youtube doesnt have the cast button, only netflix works somewwhat…..

  • davergoalie35

    My Razr Maxx wont even connect though my Samsung Chromebook seems to work well with the Chromecast

  • Raven

    You can add the Droid 4 which is very similar in hardware to the list of devices that don’t work with the ChromeCast. My Nexus 7 works perfectly, but my Droid 4 will not connect to it from the ChromeCast app. I haven’t tried YouTube yet, but I will as soon as I can.

    • Raven

      Yep, exactly as described for the RAZR the ChromeCast app on my Droid 4 will not detect it, but the YouTube App will detect and connect to it.

  • samuisamu

    Just FYI my Bionic on stock Jelly Bean also does NOT show the cast icon in Play Movies & TV nor in Play Music, though Youtube casts just fine. Could this be a Jelly Bean issue since your Bionic running Gingerbread is (ironically) functioning correctly?

    • VZSkyNet

      Same issue with mine. Gonna bust out the Droid X (OG X) and try it on there. I’ve stuck with MOTO long enough. Fool me once shame on you…

  • Michael Martin

    on xda it seems to plague devices of motorola and lg of the past 1.5-2 years at random

  • srignacio

    Adam. I just agree… Ruby`s posting is unimaginable, last thursday I bought a new Nissan GT-R: after I been earnin $8780 this-past/5 weeks and-over, ten/k lass-month. it’s realy the nicest job Ive had. I actually started nine months/ago and pretty much immediately started earning at least $87… per-hour. ,w­w­w.b­a­r­2­8.c­o­m

  • FAKEHAUS

    My New Nexus7 had the same issues.

  • RAZR_FANN

    You know what else doesn’t work? My GPS…it keeps saying “Searching for GPS” when attempting to navigate but never actually locks on. I still get a considerable amount of lag on stock 4.1.2 when typing or entering numbers in the dialpad. And when updating apps, the phone is slow as hell.

    How am I supposed to be a RAZR fan when these issues come about?

  • Mitch Joa

    Isn’t it beautiful seeing three devices lined up next to each other like it’s no big deal? Oh Kellex…you so lucky…

    • http://www.droid-life.com Kellex B

      Couple laying around the house here. :P

  • fd2blk78

    Also, bluetooth still doesn’t work. 20 more days. Haha

    • ddh819

      what’s wrong with the bluetooth?

      • fd2blk78

        Mine hasn’t worked since the jelly bean update. Am I just missing something?

        • King Lo

          factory reset should fix that.

        • ddh819

          mine’s working, using both a samsung headset and a car BT adapter

  • Xious

    My Galaxy Nexus has the same bug. I thought it was something I was doing, but my Play Music and Play Movies do not have the cast button. I’m on AOKP 4.2.2 and have no success. I think it’s a bug that Google needs to fix.

    • Thomas O’Brien

      Weird…works fine with my GN

  • Adrian Fishler

    Same thing for us Droid4 users!

  • Franklin7777

    For some reason Moto/Google removed WiFi Direct support with the OG RAZR’s JellyBean update. It used to be there in ICS, now it’s gone.

    • Franklin7777

      Should have added – this is why it’s not working right with Chromecast. RAZR should support it, stock ROM just doesn’t do it.

    • jeradc

      what is WiFi Direct ?

      • kixofmyg0t

        http://bit.ly/15tm9ZQ

        There ya go.

        • jeradc

          What a fantastic conversation and community you have fostered here on this site. Well done.

      • Franklin7777

        It’s a P2P system for wifi communication that doesn’t require an access point. For example, lets the Chromecast and your device talk and do the setup without initially needing the access everything eventually needs to use for internet access.

        • Mgamerz-loginerror

          Actually you just connect to that access point, it doesn’t use wifi direct. You don’t want to use android wifi direct, it’s a broken POS.

          Source: I tried to make a wifi direct app, had to hackjob my way through it before eventually giving up. Hell on Android 4.0 the phone reboots half the time due to a bug in AOSP.

          • Franklin7777

            Yeah, but I think this is why Chromecast setup doesn’t work with a RAZR. I think that part uses Wifi direct.

  • KleenDroid

    I apologize but I am going to have to excuse myself for a moment from the conversation.

    I have to walk out to the mailbox to get my new Chromecast!

    I will try to return but I may be distracted for a short while.

    • Verizon

      See if you can view these comments from your TV.

  • jeradc

    So, while we are talking about the RAZR, can anyone tell me how to root it? A link maybe?

  • capncoad

    Expecting a speedy flash patch here in the next 8 months.

  • sean carey

    do you have to have a chromecast plugged in to see the option to shoot it up there?

    • EC8CH

      yes. or if it detects a PS3 with the youtube app installed it will also display that icon.

  • Diablo81588

    The OG RAZR and bionic do not support wifi direct. When I tried the setup through them it would drop the wifi connection to my router. Pretty sure that’s the issue, but haven’t tried it on another device that doesn’t support it to verify.

    • Ian

      wifi direct is not necessary once a chromecast has been set up. Definitely not the issue.

      • Diablo81588

        I was referring to the initial setup. I don’t use the play store for videos.

  • arthuruscg

    I think it would be safe to say that Droid4 would have issues to. Crap.

    • Ian

      too*

    • Adrian Fishler

      it does :-(

  • Will P

    Why would this be Verizon’s fault if two other Verizon phones also work? I think it’s just a software quirk with play movies/tv

    • Shane Redman

      Because this is Droid Life….where we the customers of Verizon can bash Verizon, but will not leave Verizon!

      • EC8CH

        so true!

      • Verizon

        Well, that is partially due to my ownership over your soul, but let’s not get into that.

    • Verizon

      THANK YOU!!!!!!!!

    • LTE4G

      Verizon just wants everyone to upgrade and, take away a feature in the last so called upgrade…

      • Verizon

        And the problem with that is?

  • dunk

    Figures. My GNex died this weekend, so I am currently using a cracked RAZR. Meanwhile, my Chromecast is sitting on the front porch just waiting for me to get home and play with it. Hopefully it is a simple issue that can be fixed quickly.. :(

  • Eric R.

    That Bionic is still running Gingerbread. :'(

    • http://www.droid-life.com Kellex B

      It is! I tried to update it last night and it failed. :(

      • EC8CH

        The Bionic….. it failed.

        • Jonathan Grubb

          Easy…easy…Bionics are like old cars: they’ve got their quirks and need regular tinkering to run right, but they’re classics. Also, prolonged eye contact seems to keep the Bionic’s spirits up.

      • kixofmyg0t

        I still can’t believe it has official CM support. So you COULD be on 4.2.2 right now.

  • litobirdy

    I dont mean to sound like a weirdo but on my wife’s iphone 5. I don’t see the Cast button. They haven’t updated youtube on iOS?

    • Verizon

      But does it show up in Play Movies on her iPhone 5?

      • litobirdy

        I dont have play movies on her iphone nor Netflix
        Just testing on Youtube. I”ve seen reviews where the editors are writing that blah blah works on iphone’s youtube app. But I can’t find any videos of people using it on iphone.

        • Verizon

          Wow! Really?

          • litobirdy

            are you being sarcastic?

          • Verizon

            Ummmmm, I asked if GOOGLE Play Movies was working on an iPhone 5.

            In all seriousness though, I’d recommend looking for any article on an Apple or iPhone site that talks about Chomecast and check the comments. You may find it is a common problem or a solution.

  • Ross L

    The Chromecast application on the Razr and Razr Maxx also does not work. It cannot successfully setup the Chromecast, and once Chromecast is setup it doesn’t show the Chromecast device in the list of “Castable” devices. It’s possible this is related to the issues that Play Music and Play Movies & TV has in determining whether or not to display the Cast button.

    • KleenDroid

      Google and Motorola are gently prodding those with the original RAZR to take the opportunity to upgrade. But they want you to hold out just long enough to pick up a new X.

      • Ross L

        I’d gladly take a free Motorola X upgrade. :)

      • King Lo

        I don’t think that’s it. The Razr has a history of apps and things not working with it at first. It’s just something about the way Moto made this phone.

  • EC8CH

    One small issue I’ve had with my Chromecast is my LG TV doesn’t recognize it as a “Simplink” device so CEC control like turning on the TV and switching inputs don’t aways work. Sometimes they do, but not always and the TV says there are no Simplink Devices detected. FYI for anyone else experiencing CEC issues.

    • Shane Redman

      I’ve never gotten that to work on either TV….not even sure how to check that.

      • EC8CH

        Most TV’s have an option to enable or disable their brand named version of CEC control (no matter what they name they are all supposed to follow HDMI standards and be compatible). Mine is turned on but the chomecast is not listed as a detected devices which seems to result in buggy CEC control performance.

  • Milind Shah

    unrelated, but i’m waiting for the chromecast to release in other countries…this could be the best thing google has done if advertised correctly…waiting for release in India please, which is never :-(

    • Michael Pahl

      What is with people from India and asking for stuff all the time?

      • Milind Shah

        lol, it is because otherwise people rip off other people on ebay…chromecast is more than $100 right now :P the nexus 4 is being sold by lg(recently released) for near $500…
        i had to import mine in feb… and yeah..that is why :-)

  • schoat333

    Since Google now owns Motorola, does this mean they can ultimately only blame themselves?

    • Milind Shah

      this might be entirely verizon’s fault…also when the og razr released, google had just bought motorola, which means they really didn’t design it…(even the hd family)

  • Dfigs23

    Dammit Verizon…

    • Verizon

      Dammit Dfigs23…

  • http://thebeeobee.com/ thebeeobee

    The most shocking thing about these chromecast posts for me is that people actually still own tv’s. I never knew.

    • Milind Shah

      i still have a crt tv in my house xD

    • Verizon

      I am mock shocked that you are mock shocked in the first place. Especially since just about every retailer in the country sells TVs these days. I actually think I saw them in 7-11 the other day.

      • http://thebeeobee.com/ thebeeobee

        I talked about people owning them, not retailers selling them. Retailers also sell Microsoft Surface and we know how that turned out.

        • Verizon

          Yes, because all corporations are completely stupid and typically fill their stores full of devices that nobody will buy. That is how economics works, BTW.

          If every chain in the country had a wall full of the Surface, your argument would somehow make sense. Since they offered only one instead and typically have a full wall of about 20 or 30 TVs in different sizes your argument is still ridiculous.

          As far as ownership, did you really think that billions of people suddenly woke up one day and decided to throw away their TVs? Do you think they all just wanted to jump on whatever hipster bandwagon you’ve found?

  • Shane Redman

    Sooooooo…..I guess I’ll be the first to say it….Verizon’s fault

    • Demonhunter

      /agree

    • Verizon

      How can you say it is my fault? I didn’t design, build or really do anything with this device other than slap a giant logo on it.

      Personally, I’m blaming Apple.

      • Shane Redman

        Hey…I throw money at you, now you take my criticism like the giant, non-caring corporation that you are.

        • Verizon

          Stop criticizing because I’m fragil, but continue throwing money.

      • EC8CH

        Might I suggest you implement a new fee to cover the costs you incur from being the subject of blame?

        Seems like the Verizon thing to do.

        • Verizon

          Actually, that is a very good idea. I think I’m going to charge you a small fee for coming up with that idea too.

          • EC8CH

            Maybe this is because Verizon is working on adding some bloat to Chromecast…

            You know like maybe randomly casting sponsored 3rd party commercials from your DROID whenever you are connected to a network with a chromecast detected.

          • Verizon

            Whoa whoa whoa! Hold you horses and stop with all the crazy speculation. There is absolutely no way that any of this would be random.

          • Weber

            The DroidCast is in the process of getting its branding as we speak, with a $8.99/month charge, plus about $16/mo in applicable taxes and other fees.

          • EC8CH

            Yes… now lets implement tiers to the amount of data that can be DroidCast per month and our plan will be complete!

            MuHAHAHAHAHAHAHAHA

          • Weber

            “New to VZW for the Droidcast: Federal, State, Parish/County, and now, home fees, all to bring you the most out of the largest 4G carrier in the US. Coming soon in August: Use your phone’s antenna to connect to Wifi for only an additional $3.99 (plus taxes)!”

          • CasperTFG

            Will it come with timely updates?

          • Weber
          • Verizon

            That is spooky, it is like you were in our board meeting.

          • arthuruscg

            only $10 a month for the first 100 mb. $25 for 200mb. Any overages are billed at $1 per mb.

          • EC8CH

            Ah yes… leveraging customer data mining to target said sponsored 3rd party chromecasted commercials.

            Yes… Yes… this evil plan is all coming together nicely.

          • Shane Redman

            DROID Zap to DROIDcast???

          • michael arazan

            Can’t wait for an uninstallable Verizon Navigator on Chromecast

      • Jonathan Grubb

        If I get a Verizon hand tattoo, will I get my unlimited data back? Cus, I’m down.

      • Bill Hill