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Verizon Changing Upgrade Policy, Say Bye Bye to 1-year Upgrades

And we have bad news just before we take off for Las Vegas.  According to new Verizon training slides, the 1-year upgrade option that many of us have enjoyed for years is going away starting January 16th.  Customers on 2-year contracts will now have to wait until the 20th month of their deal to even begin to think about upgrading.  Talk about depressing.  We live in a time when phones become almost obsolete just months after they are released and having to wait at least 20 months for the option to upgrade is a giant step in the wrong direction.

It should be noted that 1-year contracts are not affected, so that becomes option number 1 for those of us addicted to new technology.  When your current contract is up, you might want to consider going with a 1 year plan and forking out the extra $50-100 on the phone or you’ll be stuck for 2 years.  [Insert sad face]

The good news is, we’ll be at CES all week and will have plenty of opportunities to drill VZW reps on this subject.

Via:  Android Central

  • Roblocs69

    Wouldn’t you be able to terminate your contract because they are changing this policy they’re changing what the contract consisted of of?

  • JK0198

    LAME! Just another way to make money off of an already overly profiting company. If att still does the 1 a year ill switch in a heartbeat.

  • Anonymous

    Verizon has truly gone down hill in the pit of greed and dis-service to its customers!  My whole family plus most of my friends use verizon…so much to my dismay I will stay with them…HOWEVER.. I am extremely “ticked” off and hope the company loses profits this year and years to come.  I have been a loyal customer for over 11 years….with always a 2 year contract….but just because I decided to go to 1 yr contract last year…….so I could get a new phone in 10 months….I am “disqualifed” to get their “loyalty discount”.  And now they tell me we can only get a 2 yr contract and have to wait 24 months to get another phone!  Screw them…….I’ll keep my old Samsung until doomsday!

  • VirgoALD9785

    I was going to upgrade my phone but i was wondering if they make you sign a new 2 year contract to do so i am already in my 20th month with them i don’t want to sign another contract

  • jljjsj4

    Yea, been Verizon customer for 10 years, want to upgrade 3 phones to iPhone, willing to sign 2-year contract for each phone, just want the same deal as someone walking in off the street gets for price of the phone. What I get is a “anything else I can help you with'” comment after they tell me I have to pay full retail. They know they have you by the gonads with early termination penalties. I’ve paid these guys $300+ per month for 10 years, very loyal, and they could care less.

  • Tyler

    lets all switch to at&t

  • Gopnut

    wow…and ive always raved about how great i thought verizon was!! now im kinda wishing i would have stayed with at&t!! maybe i will just switch carriers when this damn contract runs out!

  • NoLongerLoyal

    Pass it on! I just confirmed it over the phone when trying to get my one year upgrade. My upgrade was supposed to be for March (or so I was told by a rep. at a BJ’s wholesale club when I last renewed and agreed to move to a family plan!) and tonight I am told I cannot renew until November of 2011. Not in March but NOVEMBER. In addition, my boyfriend cannot renew his phone in March for his one year upgrade even if he wanted/needed to because as of Jan. 16, 2011 Verizon will no longer offer the one year upgrade with a new two year contract. They’re not advertising it because “it’s not part of your contract”. The one year upgrade that is. MY PHONE DOESN’T WORK!!! It doesn’t ring, it doesn’t answer, I cannot turn it off without removing the battery first?!, the speaker phone doesn’t work, the sound doesn’t work, the keyboard only works half of the time, and it turns on and off all by itself all day so that my battery is dead by noon! The only thing I am able to do with my phone is text message, facebook, email, and use the camera. I’ve been with Verizon since 2002 and this is the treatment I am getting. I pay my bill every month. I renew with them religiously, always locking in on a two year plan, and when my phone doesn’t work, not only can I not get a new phone but they want to send me a used phone! This is the treatment I get for being loyal all these years, patiently waiting for the iPhone because Verizon is so great. Putting up with their crappy selection of phones because the coverage is so great. Crap on me, right Verizon? Crap on me!

  • “We live in a time when phones become almost obsolete just months after they are released and having to wait at least 20 months for the option to upgrade is a giant step in the wrong direction.”

    GROW UP! IT'S A PHONE, not your entire life

  • “We live in a time when phones become almost obsolete just months after they are released and having to wait at least 20 months for the option to upgrade is a giant step in the wrong direction.”

    GROW UP! IT’S A PHONE, not your entire life

  • “We live in a time when phones become almost obsolete just months after they are released and having to wait at least 20 months for the option to upgrade is a giant step in the wrong direction.”

    GROW UP! IT’S A PHONE, not your entire life

  • Brad

    I would just like to point out that Verizon has ALWAYS had 1-year upgrade options, if you choose a 1-year contract, like I do. In fact, a 1-year contract lets you get subsidized upgrades every 10 months. The catches are that there was no NE2 upgrade discount, and you have to pay $70 more than the advertised 2-year contract price for whatever phone you choose. I’m guessing the extra cost is to partly make up for what they lose in the subsidized part of the phone cost that you would have paid through your rate plan over the additional year. Yes, it’s a little more money up front, but it keeps me from having to pay full price for a phone, and 10 months is a very acceptable upgrade window, to stay with current technology.

  • DudeLove987

    I just called 2 different people at verizon and neither one has heard anything about an upgrade policy change

  • Fghf Gvj

    shoeboxs.us

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    shoeboxs.us

  • Satisfiedverizoncustomer

    other carriers dont even let you upgrade your phone unless your contract is over. i feel verizon has been doing everyone a favor. i dont feel they did us wrong. if you want to upgrade after a year, get the one year contract.

  • Ahhh, yeah…that makes sense. It still sucks for the people who will have to pay an extra $50-100 just so they can get their Upgrade sooner, instead of at 20 months.

  • Ahhh, yeah…that makes sense. It still sucks for the people who will have to pay an extra $50-100 just so they can get their Upgrade sooner, instead of at 20 months.

  • W36543645eyj

    supershops.org

  • Dfgfd Gfh

    shoeboxs.us

  • Loubernocco91

    I guess they won’t be needing too many of their stores with this policy. Verizon may start going the other way if AT&T comes up with better service.

  • Anonymous

    OK, before every busts out their pitchforks and torches think about it for a min. I don’t like it either, but what likely happened after a year was Verizon broke even (at least on their spreadsheets) on their subsidy to the consumer. Now in my glass half filled word, this tells me they are going to be giving a greater subsidy on the coming 4G hardware which is more expensive than current phones to keep the price points in check. So instead of a 1 year upgrade, we’ll have cheaper 4G phones, latest spec phones.
    Again, many of us may rather have the former, but if 4G phones come out at <=$250 with Tegra 2 and all the other latest specs then that will be a plus for those who rather see phones prices not jump.

  • Anonymous

    Notice it says the 1-year upgrade is going away as a standard practice. The fact they included that qualifier tells me it’ll still be an option to those you have a lot of lines or know how to complain or some other means.

  • Cha3st3r3

    So if I’m ok with having a phone for 20 months, and I’m already enrolled in a 2 year contract and am gonna keep using 2 year contracts…does anything change for me?

    • Bigrob60

      I don’t think it does. You just can’t upgrade before 20 months.

  • Cleindian44

    AT&T has been doing this for years – welcome to the party, Big Red!

  • Anonymous

    Well I was definitely going to a one year contract anyway after my current contract ends, so this just confirms that.

  • Anonymous

    Drill…baby…drill…

  • microdot

    I really think that contracts and phones should be seperate. Contracts are there to assure you stay their customer so make you sign a 3, hell even 4 year contract but allow you to upgrade your phone whenever you want as long a you are willing to cough up $200 everytime you do so. They have your monthly bill which includes $30/month for 4 yrs, what does it matter what phone you have.

  • Fireproof1905

    I call “BS” on this, I think that it will be like the unlimited data pricing thing that happened a couple of weeks or months ago.. I’ve talked with one of my good friends who a regional manager for verizon and he said he has not heard of any plans on this to happen, i also called vzw support and talked to three different stores all who say the same thing about this.. I hope your sources are wrong on this one again…. vzw upgrade policy is what helps them to stay one of the leading carriers… anyways can’t wait to hear more on ces…

    • Fireproof1905

      vzw should have learned something, that’s why wirefly/bestbuy/ and basically any other online store beats there pants off selling phones,

  • Ryhgdjgjgdurt

    supershops.org

  • Ryututr

    supershops.org=

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    shoeboxs.us

  • larry

    First world problems. Do you really need a new phone every year? For the past eight years I’ve only had three phones.

  • Ere5tgt

    ta.gg/4vp

  • GulMiguel

    I guess I shouldn’t be surprised…I spent all those years getting frakked by AT&T, so naturally when I finally get wise and leave to go to Verizon, now those bastards are going to start doing the same type of crap. It’s a damn good thing that I have a Droid X. At least if I have to wait 16 more months before I can upgrade, I have what up until now has been considered top of the line. It’s not inconceivable that I just never renew and stay out of contract. DX has taught me what I want in a phone. If the newer models are not significantly justifying of the high dollar that we all KNOW VZW will charge for them, I can honestly say that I can frakking wait; especially with policies like this new hot mess in place.

  • Verizon now officially sucks in my book.

  • Gogreen1975

    This sucks! I guess I need to look at those one year contract prices now.

  • Nölff

    That stupid stockart image of the business meeting or whatever makes me hate everything. I hate everything.

  • Bigrob60

    A few things. If your on the 13-19th month of a 2yr contract(soon to be just 20th month) and upgrade(I’ve never done this) then, what happens to the last 7-5 months, Do they just get tacked on to the new 2yr(2yrs & 7-5months) or do they just go by the wayside? Which I doubt. If tacked on, why would anyone do this. Adding more time under the thumb of a contract. Argggg! With 1yr, you still get the discount on the phone although your paying some extra from the $199. Upgrading is faster then 2yr. 12months. Plus you”ll have the freedom of not being in a contract after the12 month. Bonus!!

    I’ve already made the decision to only do 1yr contracts from here on out. That way if I want to upgrade after a year I can. If not, I’ll enjoy some non-contract goodness. As I am right now. That is untill CES. Come on tax refund.

  • Jawshua

    Oh I get it now. Well thanks Verizon you’ve convinced me to change to a one year contact. You are so stupid and horrible with customer service.

    You said “drill” them, shouldn’t you harass them instead and tell them how stupid their new policy is?

  • SMOKNCARS

    1-4-2011 AT 2:37

    I JUST TALKED TO VERIZON AS I CAN HAVE A 1 YEAR UPGRADE ON JAN 20TH AND THEY SAID THAT THIS IS NOT TRY…THE LADY ON THE PHONE SAID THAT SHE HAS SEEN NOTHING ABOUT THIS AND THAT I CAN STILL HAVE MY 1 YEAR UPGRADE ON JAN 20TH. SHE EVEN ASKED ME WHERE I SEEN THIS AND I SAID DROID-LIFE.COM BUT AGAIN SAID IT IS NOT TRUE.

    (GUESS WE WILL SEE)

    MATT

  • SMOKNCARS

    1-4-2011 AT 2:37

    I JUST TALKED TO VERIZON AS I CAN HAVE A 1 YEAR UPGRADE ON JAN 20TH AND THEY SAID THAT THIS IS NOT TRY…THE LADY ON THE PHONE SAID THAT SHE HAS SEEN NOTHING ABOUT THIS AND THAT I CAN STILL HAVE MY 1 YEAR UPGRADE ON JAN 20TH. SHE EVEN ASKED ME WHERE I SEEN THIS AND I SAID DROID-LIFE.COM BUT AGAIN SAID IT IS NOT TRUE.

    (GUESS WE WILL SEE)

    MATT

    • Anonymous

      the sad thing is we know more then the verizon reps. They are told to deny anything until any leaked information becomes public. No matter how much evidence to the fact you may have, until verizon says is true, the verizon reps will deny it

      • SMOKNCARS

        Well i guess i will see if i get my upgrade on jan 20th and because their calls are recorded, theres the evidence if they lie there are options on handling that, i also emailed them and wait for them to say the same in an email.

        • Anonymous

          if youre scheduled for a NE2 upgrade or the 1 year early upgrade now, the changes wont take effect until you upgrade…it does nothing to your upgrade as you and vzw have a contract until you upgrade…for vzw to change that contract they MUST give you the option to opt out…when you upgrade that terminates your current contract and starts a new one

    • Anonymous

      the sad thing is we know more then the verizon reps. They are told to deny anything until any leaked information becomes public. No matter how much evidence to the fact you may have, until verizon says is true, the verizon reps will deny it

  • Bob Jope

    Just go on 1yr contracts! I have done it since 2003, and only pay $50-$70 more when something better comes out. The title of this post is misleading, I thought they were doing away with 1yr contracts/upgrades. Good to know that I can remain close to the lifecycle of the faster evolving smartphone market.

    • Bigrob60

      ” I thought they were doing away with 1yr contracts/upgrades”
      I thought the same thing. Was really worried for a few there. 1yrs here I come.

  • Not Happy

    The elimination of the New Every Two program is the deal breaker for me. They used to give you $100 credit towards a new phone, then it dropped to $50, then it dropped to $30, and now it is nothing.

    Total B.S. The New Every Two was one of the main reasons I stuck with Verizon so long; the other was keeping my existing phone number. Phone number portability eliminated the second reason, but I have no incentive to stay with Verizon with the elimination the NE2 program.

    It is actually better to ride out your contract, cancel the service, and then get all of the incentives they offer to “new” customers.

    So much for customer loyalty.

    • Jace Hope

      What incentives? You still get the promo price.

  • Anonymous

    Ok so I’ve talked with verizon employees and they have told me that if you are the primary line you can upgrade after a year. I’m guessing this is what’s ending? And if so will I be “grandfathered” in until next time?

  • Tom

    Just one more step closer to Verizon getting out of the equipment business altogether.

  • Fakeemail

    lol, no one used 1 yr upgrades. The price difference between the two would alway have cust’s leaning towards the 2yr. A cust can upgrade their device anytime they want. It’s called going into a store a paying full retail for a device.

    • Anonymous

      paying full retail is asinine.. I consider my droid X worth the 200 I paid for it.. i do NOT consider it worth the 600 it costs at full retail

    • Anonymous

      paying full retail is asinine.. I consider my droid X worth the 200 I paid for it.. i do NOT consider it worth the 600 it costs at full retail

    • Anonymous

      i used my 1 year upgrade to get my Droid…

    • Anonymous

      Well you can do that all you want if your a moron..Your paying double,sometimes triple what you should. Not the brightest comment Ive ever seen

  • Hwellj13

    Well, I hope they come out with some new phones before the 16th then…

    • NKTizzle

      Why? If you’re on an existing contract this doesn’t affect your ability to upgrade early.

  • Brochaos

    wait i’m confused, someone help. the only option i see after 12 months on a 2 year contract is to “upgrade” for “full price”. why would anyone miss that?

    • If you’re the primary (or only) line, you an get an early upgrade after a year into your two year contract, currently. They are doing away with that.

    • If you’re the primary (or only) line, you an get an early upgrade after a year into your two year contract, currently. They are doing away with that.

  • Anonymous

    I bet anyone that this is the result of the iphone coming to Verizon. AT&T can keep their precious. What else is going to change?

  • Burkett375

    So if my 1 year was up in November, and I’m waiting to upgrade to the “thunderbolt”, i can’t until this following Nov? Should I just upgrade now??

    • NKTizzle

      No, you will be able to upgrade to the Thunderbolt just fine when it launches.

  • Its all about the money for VZW – They know they have the best network. Well thank you VZW I will teach more people how to root their phones.

  • ninooo

    By everyone changing to 1yr contract, for the benefits and so they can change phone if needed, Verizon is gonna get more profit right? God I hate business…

    • NKTizzle

      Heaven forbid they make a profit…

      It’s not like they don’t use those profits to upgrade their network or anything…

      It’s very simple. If you want to upgrade often, pay MSRP or get a 1 year contract. The early upgrade fee wasn’t much cheaper than the 1 year contract pricing on devices.

  • Anonymous

    Use the Best Buy buyback program that just launched, problem solved.

    • Frankly, you’ll get more for your phones at some of the online buyback sites than you will from Best Buy.

  • Christopher641

    Give me a break…. “phones become almost obsolete just months after they are released”. Is that really true? I dont think Kellex understands what that obsolete really means. 2 year old phones will work fine. There is a difference between WANTING the newest phone and it being declared obsolete.

    While I am disappointed with Verizon’s decision and I’d like to upgrade more often (I am a Verizon customer BTW) this kind of hyperbole is not needed.

    • Cha3st3r3

      maybe not months..but they do become obselete much quicker than previous years
      a safe time would be about a year?
      there are posts of the droid x already having a obselete date

      • MikeD

        I think people are confusing discontinued with obsolete. If a company discontinues a product it is not automatically obsolete. It just means that the company no longer produces that product. Obsolete would mean that the produce is so old it is useless. Just like computers. I have a PC that HP stopped making. That doesn’t make it obsolete, I can still run all the latest games and software, even the newest operating systems, HP simply just does not produce the computer that I own anymore.

  • brinox

    i dont understand why three of the big four in the states don’t have different prices for off-contract or month-to-month customers. thats the entire reasoning for signing a contract and having “early-termination fees”; they want to force you into taking the hit in the “loss” that they would be taking if you canceled your plan.

    if services from verizon were cheaper for everyone, the majority of us smartphone users would do the math and see that buying a phone at MSRP would probably be cheaper over the course of two years given that we are not paying as much per month for service, and yet, they sell the phone outright and make blings of cash up front! how is that accounting fail?!

  • Gwaugh

    Well, can’t wait to get back to the office on Thursday and actually see the rest of this training…since this is only one slide, don’t get upset yet people, it says other special offers and promotions, so there will still be things in the works, at least from what I see here, but only the rest of the training material will tell 🙂

    • NKTizzle

      The promotions are going to be similar to the smartphone early upgrades the did last year. If you were on a feature phone they allowed you to upgrade early to a smartphone.

      I’m sure they’ll have other promotions/specials. It’s just not an across the board early upgrade program…

      Now, NE2, that’s a different story. That’s a little perk quite a few people have gotten used to. That may not be well received.

      • Gwaugh

        That’s what I thought too. NE2 going away is going to be weird, but hey, maybe they’ll go back to instant rebates rather than MIR. We’ll see. I don’t like that it’s only one slide that got leaked, and now it makes everything look all bad.

        • NKTizzle

          It’s not well communicated by the slide they show, that’s for sure.

        • DBK

          WAHAHAHAHAHAHAHAHAHAHAH…..ooh aaahhh……WAHAHAHAHAHAHAHAHAH!!!!! oh..wait…you were serious? O.o

    • None

      There are no special offers or promotions, Gwaugh. The rest of the training is about how to fight off the customer objections and email capture for “future offers”. Not a silver lining to this story.

  • tommytmt

    There was a one year upgrade policy??

  • Nexpos

    Terrible. One of the only good things about Verizon for years (until Droids).

  • Anonymous

    I would hope that when this information becomes public that verizon allows thier customers to switch thier current plan to a 1 year plan without any kind of early termination fee because I forsee alot of people going to a yearly contract over this, myself included since i just got my X in October and am already looking forward to the dual core phones later this year

    • NKTizzle

      This doesn’t affect you upgrading early. Only new activations and renewals.

  • Wow…very surprising.

    I upgraded from Storm to X in early Aug. 2010, but it was with a 2-year contract. Had a known this new upgrade policy was going in effect early ’11, I would have signed up for a 1-year contract, instead.

    Well…it’s just the way the world turns I guess. I only have what…15 months until I can upgrade again. Wow…thanks a lot, Verizon!

    • NKTizzle

      No, you are still eligible for the early upgrade. This only affects new activations and renewals.

      This is no change to your existing contract which contains NE2 and the early upgrade.

  • Zach

    I would have thought they would have wanted people to upgrade to LTE phones asap guess I won’t be til mid 2012.

  • SeaLittle

    If I am reading the slide correctly, they are ending New Every 2 as well. Once you get your next upgrade, there will be no more under NE2.

    • NKTizzle

      Correct. All existing customers that are eligible for NE2 will get it. When they renew, the NE2 promotion gets removed from their account.

  • arirang

    with an ongoing unpredictable refresh cycle, it seems Verizon and the android phone makers WANT me to get an iPhone. at least with it, i know the latest gen will be updated and maintained for 2yrs–just in time to exercise my contract upgrade. sadly, no android phone maker has established a road-map. i thought Motorola would do it with droid1, but then they blurred droid2.

  • SharpeMTBR

    Hi Verizon. What’s that? You want me to bend over and pull my pants down? … okay… 🙁

  • Mcrutchf

    When did Verizon have a 1 year upgrade plan?

    • Reginald Owens

      They have had this for several years. The requirements were that you had to be on a plan that cost $60 or more (almost all family plans are and most individual plans are nowadays). Once you reached 1-year, you could walk into any VZW store (or call) and pick up any phone they had for whatever the new customer price was (so if a new customer paid $199, that is what you paid) plus a $10-20 early upgrade fee.

      NE2 is actually slightly different. Once you got to month 20, you were eligible for NE2. This means that you paid less than what a new customer would pay for the phone. So, if a new customer paid $199 for the phone, you actually paid $149.

      With the new changes, at month 20, you now get what you used to get at month 12. NE2, which gave you the discount on top of that, is being removed altogether.

    • SeaLittle

      One year upgrades were not available to everyone. You had to be a “high value costomer.”

  • Is this a retroactive changing of contract? I’ve already been told I can upgrade next December, is that (unlawfully?) recinded?

    • NKTizzle

      No, this change is only for new activations and renewals.

  • Hawaiianbrowneyez

    awe this some bull. i was gonna use this on the 27th, way to kick me while im down verizon

    • NKTizzle

      You will still be able to use it. It’s only for new activations and renewals that this takes affect. It won’t change your existing contract.

      So you’d get your NE2 this time, but upon renewing it goes away for next time.

  • Jim_Bob_Pooter

    I wounder if this effects current customers in current 2yr contracts, or if it takes effect when you sign a new contract.

    • NKTizzle

      Only when you renew.

  • scribbles

    Verizon is soooo greedy

  • NKTizzle

    This is only for new activations and renewals.

  • Nate

    There goes my summer upgrade plan….

  • Mr. Joe

    This would be bad if I was still on dumbphones. Since moving to smart phones (Droid) I haven’t had the desire (like I did with dumbphones) to swap constantly. I’ve had my Droid for a little over a year now and have not wanted to trade it up. It’s still going strong and can still do things for me.

    I’m only upgrading when all of these conditions are met:
    My next device must have:
    – at least a 4″ screen
    – dual core CPU
    – 512MB+ RAM
    – LTE

    Then I’ll upgrade when LTE either hits my area or enough places that I go to frequently.

  • As long as I can root my phone it’s not really an issue. Sure It would be great to get a new phone, but flashing a new rom is a temporary fix for my technoerge.

  • Reginald Owens

    This, to me, sounds like VZW is gearing up for the iPhone. One of the things that I always questioned was whether Verizon would be able to keep up the annual upgrade program with all of their new phones costing well over $500 retail along with tablet devices. Unlike Android phones in which, although released very often, are usually differentiated by either small spec changes or different brands, Apple phones are a consistent phone that remains the same for a year (barring OS updates). After that year, Apple releases the next phone that would be consistent for the next year, etc. With annual upgrades, every time that Apple releases their new phone, everyone with previous gen iPhones would just upgrade to that, paying the cheaper cost. The problem with this, however, is that it would mean that VZW would never receive the full amount of money on a subsidized iPhone. The reason is because if you just upgraded year after year, Verizon would have to float the phone costs each year. If you never break your contract, VZW never charges you the ETF, which recovers the cost of giving you the discounted phone. The result is that VZW never gets to pay off the cost of the phone (they pay it off at purchase, but because the price is never realized, it’s always 2 years behind). Long story short, if VZW ended up in a situation where a lot of customers are doing that year after year and they have a huge float going, if a significant amount of people decided to drop VZW for whatever reason, the only recourse is to hope that everyone who cancelled pays their ETF fee. If not, VZW would be out of a HUGE chunk of money.

    • None

      The iPhone will not be coming to Verizon. Sorry.

  • Anonymous

    That really sucks, I will be on the one year plan as well or just out right buy the phone. This is a sad day and I hope Verizon feels it from thier customers. Seems to me that Verizon is getting full of themselves. I think alot of customers are going to be turned off on this.

  • 1T2dirtnap

    This gives me no reason to stay with Verizon anymore, I will be moving to T-Mobile.I know 20 month policy, however they’re much cheaper.

  • JW

    We can (will be “could” soon I guess) upgrade every year? I thought the NE2 was the only way we could upgrade and get a discounted phone that wasn’t at MSRP.

    • Anonymous

      I think a slight discount was applied at the 12 months remaining mark.

  • It will be interesting to see how the contracts are for the i*hone and how they affect other phone makers. AT&T offers 1 year contracts for all of their phones BUT the i*hone – and AT&T will flatly state that Apple dictates that 1 year contract terms are not permitted.

    I wonder if this change is in anticipation of the launch of the i*hone, and is a way to keep many folks from jumping ship on their phones early… all very interesting.

  • Anonymous

    i usually end up waiting til the 20th month anyhow…so no big deal to me…my 1 year would be in february and there’s nothing thats going to be out by then that will make me get rid of my droid…oh and btw…gosh forbid they make new every 2 actually mean new every 2

    • Not Happy

      No, they mean New Every Two will not exist for your next contract. Therefore, no more discount off the price of your new phone when you renew your contract after 2 years.

      • Anonymous

        so like i said…gosh forbid they make their new every 2 actually mean new every 2…i always thought the discount was not a good business move…no other carrier does it, that i’m aware of…why should verizon be any different? we’re not entitled to a discount, nor is it a right…

  • andrew8806

    Remember that this is for people whom sign a new 2 year contract after January 16th. If you are currently under contract you should not be effected due to breech of contract.

    • JohnPA2006

      God I hope your right Andrew8806, I should be up for 1 year early upgrade by first week February, I read this and wanted to cry like a little girl.

    • CoolName

      can you or anyone else verify this? I would love to believe this is true but the wording of the article doesn’t necessarily indicate this.

    • Anonymous

      I got my Droid in February of 2010, and the My Verizon app says I can’t upgrade till October of 2011, which is 20 months later.

      http://i.imgur.com/eZcbj.jpg

      • Anonymous

        Yeeeah – I got my Droid in November of ’09, and I see a similar timeline for upgrade eligibility in my account. I’m new to Verizon – how was anyone getting an upgrade on their 2 year contract in just one year?

        • Anonymous

          You used to be able to get the subsidized price on a new phone after 1 year of a 2 year contract, if you renewed your contract for 2 more years.

    • Anonymous

      Not likely. They can change the terms of your contract at will. There’s wording in it that says so.

      • Anonymous

        Then they should be paying my early termination fee >:(

        • trust_me_i’m_a_lawyer

          If this is impacting existing contracts you may be able to terminate your agreement, without a fee, due to a material change in contract terms.

          • this is true, if they change anything in their contract and it affects you, you can ask to be removed from your contract without you paying because they changed the terms not you so maybe that will help. Im gonna call in too and have them terminate my family contract, and maybe i’ll just get a new one to get a new phone def no an i*phone.

    • Jawshua

      Oh well you made this article make more sense thank you.

    • Anonymous

      That’s only if the 1-year upgrade policy is specifically listed in the contract.

    • NoLongerLoyal

      Was just informed by a Verizon rep. that we are not grandfathered in because the 1 year upgrade policy is not part of any contract and therefore will not be honored! Am super pissed!

  • Ummm so does this mean that I am currently eligible for an upgrade on my D1 but that goes away on Jan 16th? I was gonna upgrade to an LTE phone… WTF

    • Deb

      You still get the early one year OR NE2. Had you upgraded before January 16th, it was my understanding you would then still have one more NE2. (because you would sign another contract before the change started) So now all you have to do is decide which LTE phone you want! 😉

  • Anonymous

    On that this news is only on new and renewal contracts?

  • Anonymous

    Is that confirmed?

  • Finire

    So… This change is taking effect in a couple of weeks. Does this only effect the people that are signing there contract after this takes effect? I signed a 2-year with the promise that I could upgrade early. From what I can see if they take this away from people that already have a contract, this is a contract breaker.

  • Anonymous

    Both myself and my wife are (were) eligible at the beginning of February. Absolutely amazingly depressing news today. I can deal with my Droid 1 but my wife is using my old BB Storm 1 and I am sick of trying to fix the damn thing. This is horrible news.

    Let me ask this (hopefully someone knows). My wife’s cell is actually on someone else’s account. Will Verizon allow me to move her phone number over to my account if the contract on that number is not up? Even if I sign a new agreement?

    • AnDroidSepTIX

      yes you just have to accept responsibility of her account. Basically accepting whatever contract she has remaining

    • Anonymous

      yes you can. we’ve done it a couple of times.

  • Maybe I’m just ignorant, but what does the New Every 2 change really do?

  • Anonymous

    If they are going to make customers hold on to phones for a longer period of time, they had better provide high quality support over that period. That includes pushing out the latest Android updates.

    • Pmtwice

      Overheard from Verizon Wireless HQ:

      LMAO no, n00bert[/quote]

  • Mth2134

    Way to combat those us cellular belief project commercials or whatever they are. Insert 1 yr contract here.

  • Anonymous

    Thank goodness that OG droid still does!!!

  • BayportBob

    this is sad news. say it isn’t so joe! 4G coming up, stuck with old phones coming up, rule the air babe!

  • Anonymous

    This is the worst news in Wireless that I’ve heard in quite some time.

  • gio2005

    For those on family plans, I wonder if the primary line will still get an option to upgrade every year

  • So would this not count as a change of terms to the Verizon contract and allow us to “break” our contracts with no termination fees?

    • NKTizzle

      It only goes into effect for new contracts and renewals. It doesn’t change existing contracts.

  • Anonymous

    This is bullsh*t my 1 year is the beginning of feb…we already pay verizon enough money now this….

  • Alphabets13

    sprint is looking better and better.

  • mandroid2010

    wow what a BS move Verizon !!!!

  • Matt

    if were already a current verizon customer, are we affected or just new customers? and if we are affected is this a way if people wanted to get out of their contract?

  • That sucks, that goes into effect the day before my 1 year upgrade!!!!!!!!!!!

  • NewsWorthy

    Makes the Best BuyBack deal that much sweeter!
    ~ Slim ~

    • Anonymous

      Great point, forgot about that already hah.

    • scribbles

      What is that

    • scribbles

      What is that

  • Anonymous

    i had thought about 1 yr contracts…but now it’s solidified. never signing up for 2 years…ever again.

    • Anonymous

      Me either…1 year it is…

  • Knothle

    Heathens.
    And I mean Verizon.

  • Tom

    That picture says something about special offers. Until those are known I think we should all step away from the ledge.

  • DBK

    I’m a little confused about the change in NE2. Does that mean that they are doing away with it completely or is that just not available for new customers as of the 16th?

    • Anonymous

      It sounds like the it’s still alive, they just won’t be calling it NE2.

      • Tom

        The additional credit is being done away with it sounds like but you will still receive the 2 year price every 20 months.

        • DBK

          If that’s the case then it’s a good thing I don’t plan on upgrading for a long while.

      • DBK

        I hope that’s the case because it sounded like they were doing away with it (which would have resulted in some specially delivered Molotovs :P)

    • Mike

      I think they’re getting rid of it completely, so you won’t get the extra $50 you used to get, just the regular “two year contract” price.

      • DBK

        *Looks at response to Tom*

        What he said. 😛

    • yelraf

      Excellent question, and I think it’s the most important question to be asking now. Is that option not available to new subscribers or any contract signed on/after 1/16, but still available to those of us that signed before 1/16, to be phased out over time?

  • That is such BS. “phones become almost obsolete just months after they are released”. You said it all right there. So now buying phones at MSRP is the new way to go? F that!

    • Anonymous

      +1 Glad I used my 1 yr already Haha.

    • They cost about 150 in parts and labor to make. They aren’t really ‘subsidized’ at all.

      • takeshi

        Parts and labor alone do not make phones. That was a tired argument long ago.

  • Anonymous

    FUVZW!

  • That sucks. Looks like it’s 1 year contracts for me then…

    • Anonymous

      Yep, just made the same decision, or just buying the phone off contract.

      • DBK

        That’s what I was thinking. Looks like Best Buy just gained a customer. 😛

        • Anonymous

          New every 2 is a joke now anyway, the average customer will only get $30 credit.

          • DBK

            I got $50 the last time I upgraded (a few months ago). Guess that changed. Good thing I upgraded when I did.

      • Anonymous

        or switching carriers.

    • Anonymous

      Ditto. I have 5 phones on my plan. They will be 1 year contracts (or off-contract) from this point forward. With 2 (maybe 3 in the future) being smartphones, I definitely want to be able to upgrade faster than every 20 months, esp given how fast I expect the technology to change when the 4G phones start rolling out. The loss (excuse me, reduction) in my ‘new every 2 credit’ also makes the 1 year contracts much more palatable.

      • Anonymous

        Yeah no kidding. With 4g coming out there will be a ton of people stuck with old phones now, and the progress will just speed up. 1 year is going to feel like an eternity with a device in the near future.

  • Anonymous

    Way to piss on your customers, Verizon.

    • Anonymous

      Going to piggyback on your comment and ask if anyone else thinks this has anything to do with the i*hone being released? They want to get full cash on them rather than discount on resigned contracts and know people will pay it. Just a thought that popped into my head.

      • Anonymous

        Great point. But I also think it’s for all the 4G phones as well. They are going to likely be taking a bigger hit on more expensive hardware to keep the price points down and don’t want to see their profits dwindle from subsidizing low margin hardware.

      • takeshi

        Probably as much as every other thing in the past was related to the iPhone coming to VZW…

    • Andrew Hewitt

      Lol, I love how they start off by saying they are “simplifying” the upgrade policy. Such a positive connotation, considering all they are doing is screwing their customers out of upgrades?

  • Amiel

    first