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Verizon Changing Upgrade Policy, Say Bye Bye to 1-year Upgrades

And we have bad news just before we take off for Las Vegas.  According to new Verizon training slides, the 1-year upgrade option that many of us have enjoyed for years is going away starting January 16th.  Customers on 2-year contracts will now have to wait until the 20th month of their deal to even begin to think about upgrading.  Talk about depressing.  We live in a time when phones become almost obsolete just months after they are released and having to wait at least 20 months for the option to upgrade is a giant step in the wrong direction.

It should be noted that 1-year contracts are not affected, so that becomes option number 1 for those of us addicted to new technology.  When your current contract is up, you might want to consider going with a 1 year plan and forking out the extra $50-100 on the phone or you’ll be stuck for 2 years.  [Insert sad face]

The good news is, we’ll be at CES all week and will have plenty of opportunities to drill VZW reps on this subject.

Via:  Android Central

  • Roblocs69

    Wouldn’t you be able to terminate your contract because they are changing this policy they’re changing what the contract consisted of of?

  • JK0198

    LAME! Just another way to make money off of an already overly profiting company. If att still does the 1 a year ill switch in a heartbeat.

  • Anonymous

    Verizon has truly gone down hill in the pit of greed and dis-service to its customers!  My whole family plus most of my friends use verizon…so much to my dismay I will stay with them…HOWEVER.. I am extremely “ticked” off and hope the company loses profits this year and years to come.  I have been a loyal customer for over 11 years….with always a 2 year contract….but just because I decided to go to 1 yr contract last year…….so I could get a new phone in 10 months….I am “disqualifed” to get their “loyalty discount”.  And now they tell me we can only get a 2 yr contract and have to wait 24 months to get another phone!  Screw them…….I’ll keep my old Samsung until doomsday!

  • VirgoALD9785

    I was going to upgrade my phone but i was wondering if they make you sign a new 2 year contract to do so i am already in my 20th month with them i don’t want to sign another contract

  • jljjsj4

    Yea, been Verizon customer for 10 years, want to upgrade 3 phones to iPhone, willing to sign 2-year contract for each phone, just want the same deal as someone walking in off the street gets for price of the phone. What I get is a “anything else I can help you with’” comment after they tell me I have to pay full retail. They know they have you by the gonads with early termination penalties. I’ve paid these guys $300+ per month for 10 years, very loyal, and they could care less.

  • Tyler

    lets all switch to at&t

  • Gopnut

    wow…and ive always raved about how great i thought verizon was!! now im kinda wishing i would have stayed with at&t!! maybe i will just switch carriers when this damn contract runs out!

  • NoLongerLoyal

    Pass it on! I just confirmed it over the phone when trying to get my one year upgrade. My upgrade was supposed to be for March (or so I was told by a rep. at a BJ’s wholesale club when I last renewed and agreed to move to a family plan!) and tonight I am told I cannot renew until November of 2011. Not in March but NOVEMBER. In addition, my boyfriend cannot renew his phone in March for his one year upgrade even if he wanted/needed to because as of Jan. 16, 2011 Verizon will no longer offer the one year upgrade with a new two year contract. They’re not advertising it because “it’s not part of your contract”. The one year upgrade that is. MY PHONE DOESN’T WORK!!! It doesn’t ring, it doesn’t answer, I cannot turn it off without removing the battery first?!, the speaker phone doesn’t work, the sound doesn’t work, the keyboard only works half of the time, and it turns on and off all by itself all day so that my battery is dead by noon! The only thing I am able to do with my phone is text message, facebook, email, and use the camera. I’ve been with Verizon since 2002 and this is the treatment I am getting. I pay my bill every month. I renew with them religiously, always locking in on a two year plan, and when my phone doesn’t work, not only can I not get a new phone but they want to send me a used phone! This is the treatment I get for being loyal all these years, patiently waiting for the iPhone because Verizon is so great. Putting up with their crappy selection of phones because the coverage is so great. Crap on me, right Verizon? Crap on me!

  • http://www.facebook.com/people/Adam-Smith/100000513036601 Adam Smith

    “We live in a time when phones become almost obsolete just months after they are released and having to wait at least 20 months for the option to upgrade is a giant step in the wrong direction.”

    GROW UP! IT'S A PHONE, not your entire life

  • http://www.facebook.com/people/Adam-Smith/100000513036601 Adam Smith

    “We live in a time when phones become almost obsolete just months after they are released and having to wait at least 20 months for the option to upgrade is a giant step in the wrong direction.”

    GROW UP! IT’S A PHONE, not your entire life