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Motorola Posts DROID X Froyo Issues List, No Timetable on Fixing

The Motorola Forums manager has posted a list of pretty well-known issues that people are running into after they have installed Android 2.2 on their Droid X.  The list isn’t huge, but some of the problems have frustrated many of you since day one on Froyo.  They won’t release a timeframe for when these will be fixed, so try your best to be patient.  Here they are…

Stuck on Moto logo after reboot – this was tough on a few owners. Very sorry about that. A fix has been developed for this and should eliminate the problem. It will be distributed in a future software release. If you are still experiencing this issue, click here.

Random rebooting – while there always seem to be new conditions that can cause an electronic device to panic, we do have improvements coming that address and eliminate identified panic states. They will be distributed in a future software release.

WiFi connection and stability – improvements in WiFi have been developed, to address several problem areas. They will be distributed in a future software release.

Battery Manager “force close” errors – under some circumstances, pressing the battery icon under Menu > Settings > Battery Manager results in a forced close error. A fix has been developed for this and should eliminate the problem. It will be distributed in a future software release.

Media won’t play – includes “sorry the player does not support this type of audio file,” custom ringtone stop working, video won’t play, etc., until after a reboot. We believe we have identified the cause of these errors. A fix has been developed for this and should eliminate the problem. It will be distributed in a future software release.

Music files cutting off the final four seconds or so – a solution has been developed. It will be distributed in a future software release.

Put me into the “random rebooting” category.  Anyone else experiencing any of these?

Via:  Motorola Forums

  • Casey-the-Cat

    How about addressing the volume and speaker issues you told us you were going to fix last August 2011. The speaker volume is REALLY LOUSY, and incoming call volume is equally poor. What happened to the “fix” or did I miss it?

  • Rgmuckerman

    I just sent back one Droid X for random rebooting (OS 2.2.1) and wouldn’t you know it, as soon as I mailed back the old one, the new one (2nd refurb) started doing it when I went to reply to an email (gmail) and send it…. Is anyone else continuing to have this problem after 2.2 came out with 2.2.1???

  • The DX 2.2 Rooted oh wait, I am not like those installing apps left and right. It's phone guys come on don't install every single app from the market.Thanks

  • I hope Motorola and Verizon can please address this issue. If it's something else that is causing this problem I have no idea what it is.Thanks for sharing with us

  • Some of the problems have frustrated many people since day one on Froyo…Well I think this is going to be the negative point for this company.

  • The “Silent Toggle Widget” seems to have disabled my phone's ability to vibrate for all notifications (except calls). I uninstalled the app and now the phone won't vibrate for emails, texts, etc. I made sure to use the settings you described above, but the app kept forcing to silent mode and vibrate wouldn't work even with the setting you said to select

  • Most seems to work OK since the upgrade. But my auto syncing with my some of my Google applications stopped working. My email is still syncing OK. My phone no longer automatically syncs my Google calendar to my phone. I can do it manually though. But, my Google contacts no longer sync automatically to my phone, and I can't make it happen manually either. I go into “Accounts”, select my Google account, and press “Sync Contacts” and nothing happens. I have a question in to Verizon on the issue and don't have an answer yet. I don't really know if it's a Verizon issue or a Google issue. This is a serious issue for me, if I can't fix it. It's one of the main reasons I got the phone.

  • LopezJ81

    I haven't experienced any of these problems on this droid x. My wifi works like a champ too but my first droid x which Verizon replaced for free got stuck on logo and always did. I do have on problem tho when I'm typing sometimes my keyboard drops on me for no reason. See it just did it.

  • I suppose it could be, but I never had this issue before updating to Froyo. I can't imagine the phone suddenly didn't like my router.

  • When I first updated my X to Froyo, I had battery manager issues. It continued after a hard reset (I reset for a completely different reason). Then one day last week, it started working again! I haven't had any problems since. Could they have silently pushed the fix to the phones?

  • Minardml

    Wi-fi will no longer hold a connection. As soon as it connects it drops the connection.

  • motorola guys pinpoint Mine seems to reboot a couple of times a day.

  • it was really very interesting article i enjoyed reading it thanks for posting

  • I asked if Verizon would extend the return time and was told “no” and that I basically take my chances that the Froyo update will fix it or I return my phone. I've never been much of a gambler.

  • Bsxee

    camera force closes,have to reboot phone to get to work. bluetooth issues-buzzing noises when in car and can only go 3feet away from phone with earpiece before it breaks up(should be 30feet maximum). some times battery drains really fast, some apps no longer work. force close. ipod headset doesn't work for phone conversations with droid x only.second phone, have identical problems on both.



  • has any one else ever had the problem where when you take a picture and then try to delete it, the picture will show up in your gallery as the same image you would see when you have no pictures taken. and then it will prevent the camera app from even starting until you go to gallery and delete it yourself. this happens to me constantly.

  • JoeW

    Mine seems to reboot a couple of times a day.

  • thedoctor2012

    had the moto issues of the M bein on after reboot, warrentyed it out(after only owing the X for 2 weeks, now the new refab fone is choppy scrolling and fights me =(

  • Motorola Posts DROID X Froyo Issues List,its good motorola is interested to resolve issue of their customer,but they have to maintain a timetable and resolve issue within a time period….

  • saywhatnow

    I have WiFi instability, unplayable media (once), and music files cutting off.

  • Modawg2k

    Mine just goes entirely too slow. I'll turn the display on and I can't perform any function (swiping to a different home screen, choosing an icon) for several seconds. The phone will ring but the display won't pop up for several seconds. Plus, there's that whole text messages out of order thing discussed before.

  • iPhoneBestPhone

    The media won't play one.

  • palmettogirl

    my random rebooting doesn't happen near as often as it did before 2.2. maybe once a week instead of 7 times a day.

    what about not reading the sd card when the card works perfectly fine in other devices? sometimes it reads it as blank, other times it has been “removed unexpectedly”

  • Charlesla25

    does anyone have a problem with their airplane mode?!?! theres a few contacts when i try to call them it automatically sets my phone to airplane mode n say u cant dial while in airplane mode. then when i call another number its fine…

  • NYbandit2000

    I have the media no play issues and I had the random reboot, which was more like 3 to 5 times a day, but I reset my phone and got rid of task killer Apps and it has only rebooted once since.

  • put me into the…

    -Random rebooting
    -Battery Manager “force close” errors
    -Media won’t play (a few times it has frozen up after the issue below only to need a battery pull to unfreeze)
    -Music files cutting off the final four seconds or so

    …categories!! 🙁

  • Metnix1

    I had the issue with being stuck on the M logo. The phone would be on, I can hear emails and texts rolling in, I could answer the phone, but the M logo would be stuck on the display until about 6 or 7 reboots would clear it. It took a week for me to give up trying to find a fix, and VZW replaced the phone on Sunday.

  • Nixinc

    Mine cuts off the last few seconds on all my media files

  • Perfectparadox3

    200 on contract 600 off says they should have fixed this last week…no time table? Glad to know moto really doesn't care about the customer…they strung us along for months with promises of froyo coming “soon” I bought the droid x (my first smart phone) after extensive research and decided that the droid brand was trusted and supported… maybe im nieve but when I expect a company to make good on their promises…when vzw annonced the droid x they said 2.2 in “the next few weeks” we all know how that turned out…when froyo was finally released it was full of bugs…I have experienced all bugs except hanging on the m logo…I want to use my droid for music but can't what's the point…I the bugs are killing what was supposed to be delicious froyo but moto has left a bad taste in my mouth ( lol I guess)… I just feel like after spending this kind of money I should have a reletively stress free android experience… i know they can't get to everything, but come on this is redic…

  • okay… odd thing is i have all the problems above… music player issue alot, RANDOM REBOOTIN ALL THE TIME…… weird thing is i was using the invertigo(all white) theme… i thought it was my theme… glad you released this…

  • Lakerzz

    I have the reboot issue, as well as the battery manager force closing (only when its plugged into the charger).

  • JagoX

    Man I've experienced all of those but the 3rd and 6th issues…in fact the random rebooting thing I get all the time if I'm actively using Google Navigation and decide to jump around to see what is coming up on our route.

  • Hjevetts

    I've experienced all of these except being stuck on Moto logo

  • I get the random reboots. Also, if I make a shortcut to a contact on one of my homescreens the contact picture is wrong. Oh yeah, the SMS timestamp issue too.

  • K2nice02

    What about the volume issue?

  • My phone has an awful problem…the camera app keeps opening by itself at all times, sometimes even taking pictures. It does it when I'm browsing the web, does it when it's sitting untouched in the hdmi dock, does it in my pocket, when I'm writing a text, sitting on my desk at work….it's ridiculous. Made the guy from Verizon tech support hold it for 5 minutes until it started doing it because he kept asking, “You sure you're not accidentally pressing the button?” Getting a new one tonight.

  • N0vhpab

    My D2 has the random media issue too. Just finished calling verizon to get a replacement.

  • ive always had issues with the 4 sec clipping at the end of each song…i just deleted all 12gb of music thinking they were encoded wrong or with some stupid setting in windows media that i may not have been aware of,,,so now i have to re-encode all the music i just deleted again…what a bunch of horse shit…ive scoured the dozen or so message boards about the issue and no one ever seemed to have that problem, otherwise i wouldnt have wasted several hours of syncing….sorry about the rant…

  • Scotty89

    is it just the X that is random rebooting? My Droid Incredible (4th refurb, btw) has been doing this for the past 3 weeks now….it'll just out of the blue restart. Is this a Froyo issue or maybe just this one device?

  • Xeneize480

    I haven't had any issues with DX 2.2 Rooted, oh wait I don't install every single app from the market that's why =)

  • Xeneize480


  • Xeneize480

    I haven't had any of those issues on my DX 2.2 Rooted…. oh wait, I am not like those ***** =) installing apps left and right. It's phone guys come on don't install every single app from the market.

  • Jeremy

    I have the random reboot and media issues on my D2

  • Jawshua

    No but I hope I'm not the only experiencing this problem, which is, screen orientation problems. My screen will switch to landscape all the time for reason whatsoever. I don't have the phone tilted and it just randomly goes landscape and it's so frustrating because it happens a lot.

    And I know it's because of something relating to my recent installation of Froyo 2.2. Because I never had the problem until I installed Froyo on my DROIDX. At first I thought it may be Launcher Pro Plus that was causing the problem, so I uninstalled it and rebooted. And I gave it some time on the stock launcher, but it didn't help and it kept flipping to landscape all the time! This is unbelievably frustrating and I hope Motorola and Verizon can please address this issue. If it's something else that is causing this problem I have no idea what it is. I've even considered doing a factory reset, which I hate, but I hate this orientation problem more. So could you please add this to your list of problems to fix on the Froyo DROIDX.

  • ReebX

    I have the battery manager and media file issues, but not the rebooting issue. I don't think mine had done the auto reboot thing since 2.1, when it would reboot a minimum of once a day whether it needed it or not. Lots more forced closes with 2.2 though.

  • zepfloyd

    How the hell did the timestamp/SMS issue not get on here…its easily the biggest bug thats VERY BROKEN. C'mon MOTO.

  • they forgot the “if you play music in your default media player, and you go from landscape to regular, it bugs out the whole phone and forced to take your battery out” but

  • Ishmogeekus

    How about the beeping every 10 seconds during calls.

  • Stillmaticb33

    File me under the Random Rebooting, ESPECIALLY before froyo release, only a couple random reboots since the new OS upgrade. Also I have issues with the “sorry the player does not support this type of audio file”. If this means anything, I got the DX the day it release, first one in my city. My friends who got their X a couple weeks after debut, never have these issues…

  • BoogieNYC

    I've noticed the random reboot but very rarely. I've noticed a few major hangs that required a battery pull, but those much moreso than the random reboot.

    My main problem with X Froyo is the accelerometer is much less responsive than it was under 2.1. Takes a good five-ten seconds before it shifts itself to the proper orientation. Almost entertaining, except it's not at all. Waiting ten seconds for a relatively brand-new phone to adjust kind of blows, in a pretty significant way. Let's hope Moto gets an update out soon. I won't hold my breath, but I am still hoping :-/

  • Tergiversator_Maximus

    I have the media problem with Froyo on my OG Droid. Ever since I updated, most of my music collection isn't recognized by the music player. Curiously, some albums are still recognized, but I haven't been able to figure out why. I used iTunes to re-encode my files as mp3, even though most of them already were. No luck. I tried putting them in a folder labeled “music” but no luck and changing the capitalization of “music” didn't change things either. This is incredibly frustrating. Thank God for Pandora.

  • weird.. have none of these problems at all

  • Hater McHaterson

    Im still on the 2.2 Leak and i only have the battery issue. i no longer have the random reboots. im pretty sure my ringer volume issue is the same though.

  • burpootus

    Now that the 2.2 SBF file is out, the new update that gets pushed out will probably also change the bootloader keys again. Shame on MOTO!

  • Lol, I have all of these problems, except the auto-rebooting. I had to get my phone replaced for the “stuck on Moto logo after rebooting” part. Thanks for this update, I was starting to think that I messed something up when rooting and customizing my phone.

  • Barlog

    I have all of these problems and I hope they come out with a fix soon. I also have a problem with my browser every time I scroll through my bookmarks in landscape the browser force closes has anyone else had this or herd of it or a fix?

  • Nescio1988

    'Random' reboots for me. They litterally happen every day and it's possibly the most annoying thing in the world when you're just trying to quickly check something on your phone.

  • Diplomatik

    Where's the text message time stamp on this list?!

  • Theowb4

    Other then the dreaded M and the media not playing, I've hadd them all

  • RoadsterHD1

    Does anyone know where to get a 32Gb SD card for cheap?


    All of the above have had my phone replaced 6 times in 2 months bout time they admitted it is an issue and not just me

  • RoadsterHD1

    WOW, this is a real bummer. On the media player issue, try deleting the cache or thumbnails content in the DCIM folder of your SD card. Let it rebuild after going to gallery. I had this problem with BBv0.5 and Pete told me to do this and it worked. I was able to play videos and movies again.

  • Kenabeyta

    i get the music issues and it needs to get fixed soon

  • whydidnt

    I have the battery manager force close issue, and have had a couple of random re-boots, but they are pretty rare. I also think the audio quality on phone calls has been awful since the upgrade, almost every call is staticy, and my bluetooth headset is barely audible. Sounds unintuitive, but the phone has been more stable since I installed Launcher Pro, maybe those Blur widgets are part of the problem?


    No issues with my DINK. If only there was not such a thing as screenis envy a lot more people would have the DINK too……….an no issues.

  • Spatak

    I suffer the battery manager issue. I haven't suffered the Stuck on Moto issue but I have had a handful of occasions where after rebooting the phone it will 100% freeze up if i unlock too quickly forcing a battery removal.

    a friend suffered a combo of random rebooting and the stuck on moto issue and got a replacement X from Vzw.

  • dandroid

    I have ALL of those issues!

  • Zaire2005

    Lmao sckers !!!

  • viewthis66

    i certainly have wi-fi issues. i've also experienced the Battery Manager “fc”.

  • Shaneforu

    I experience random rebooting too on my Droid X, especially when using Google Maps. I have to restart my phne to avoid from acting funny. Doesnt happen often by I would say 10% of the times.

  • XorDie

    Random rebooted before the update too for me, now its a little less. everything runs more choppy now. music wont play sometimes. my browser also like freezes up randomly a lot too.

    my X ran a lot smoother with 2.1

  • Battery Manager “force close” errors here.

  • Mike

    I am in the Wifi category….and there is one issue that is not listed here that should be – random 3G drops. The phone no longer holds a 3G signal.

    • tt

      Same thing happens to me, along with the random rebooting

  • I have the leaked 2.2 and have some of these. Random Rebooting, Media won't play and the custom ringtones stop working. I have some WIFI problems but that could be from my crappy router also.

  • Actually I have experience them all except the battery management issue. Its freakin annoying

  • Devin Rs42

    i have some of these issues on my R2D2, any fix coming for that?

  • bob

    the media wouldnt play was the one that was frustrating me to no end. hope that gets fixed soon. and random rebooting, ive had that happen a few times also

  • Zach

    Umm Random Reboots should make this update a top priority and they should be releasing it ASAP, a random rebooting phone can be a dangerous thing.

  • starting to get random reboots within the last week

  • leanbarton

    Random rebooting and stuck on the Motorola logo after reboot once.

    They decided to ignore the “add ALL your facebook contacts to your normal contacts” issue. So I don't expect much.

  • Patrick

    I have anywhere between 10 to 12 reboots a day. Gets kind of annoying. Not sure what to to this is a replacement from the update rolling out and messing my phone up.

  • what about the text message well known problem? go to your history under contacts, all your messages will be 4 hours in the past.

    now using ZapXLPedition ROM:

    only random reboot i get is sometims when unlocking the screen

    used to get music problem “can't play media” not anymore since using cubed

    music file cut off again… not since cubed

    never use battery manager

    never stuck on moto

    rarely use wifi

  • Shawn

    I have the audio file not supported problem all the time, it's super annoying. Even with data and cache wipes nothing will solve this problem!! Please motorola, please actually fix this for good.

  • guest

    Increased battery drain, dimly lit almost frozen screen after disconnecting charger, volume problems (still), lagging unlock screen (takes like 5 seconds to unlock), scrolling lag, and I could go on but I wont. I want a fix or a new phone!

  • The350zWolf

    MOTOROLA, LISTEN… unlock the bootloaders and let the developer community fix the problems… enough of your incompetence!

  • Ruzz311

    I feel like I've got a blackberry again with how many times a week I have to pull my battery…. sadness. Just give me the updates, they dont have to be in one giant package. If you have the fixes, release them; incremental improvement is OK!

  • NykoNako

    I get random reboots, media can't be played, random short paybacks and faster paybacks on audio. Boo!

  • Bacabone

    I get random reboots

  • Brad_T

    I have the random rebooting issue, And I have both issues with media not playing and getting cut off.

  • Glen

    Lets see…installed the update, got stuck at the M logo and VZ gave me a replacement. New one has the battery manager force close issues and the random reboots now as well as dropping into 1x and not coming back out until i turn off/on the radio, another replacement is on its way from VZ. Maybe the 3rd time is the charm? Other than that, love the X.

  • my phone bricked two days ago after unlocking, it whited out the screen then stuck on black with one pixel green

  • kevin

    My leaked version ran a lot more stable.

  • Clifton Dunaway

    Navigation volume is still too low. Please amplify it!

  • Tracy Wilborn

    Oh yeah, random reboots…. :-

  • Axroblesjr

    Media won't play. what about still can't get exchange working. I called Verizon and they said Moto is working on that too :/

  • All of the Above…..Fix It Please or Hire Federico (LauncherPro Dev) he will fix it in 5mins.

    • yea i know, huh? “Call Fede!!!” *heroic music*

  • Ryan

    Choppy scrolling. Don't forget that Motorola!

  • Hamholla

    I was also experiencing random reboots, but not since I installed fabolus' apex 😉

  • nothinbutagudtime

    I had the random reboot issue before froyo but haven't had that since.

  • Flying_Hellfish

    WiFi randomly disconnects….. check
    Battery Manager Force Close…check

    • o yea i have that battery manager bug on my droid2 also. probably the other bug too but i dont use wifi so i wouldnt know.

    • sdubb

      +1 on battery manager force close

  • villian1998

    I get this problem with my D1 Jrummy ROM, what's up with that!!
    Media won’t play – includes “sorry the player does not support this type of audio file,” custom ringtone stop working, video won’t play, etc., until after a reboot. We believe we have identified the cause of these errors. A fix has been developed for this and should eliminate the problem. It will be distributed in a future software release.

  • Ryan

    All of them except the “stuck on moto screen” problem are things I've been experiencing.

  • jwb

    Same problems that have been on the Droid 2 for over two months now.

  • dmichelr

    I've got the battery management issue, force closes every time I try to look at usage stats

  • Rain_king46

    I had the battery manager problem and the Market problem which is not listed, both were fixed by using Beesley's Build.prop. Lately I have been having the Media problem too.

    If Moto has fixes for these issues, that “future update” needs to happen NOW! It is bs that they have a fix for known bugs and they are sitting on them.

  • Everyone should run over to MyDroidWorld and grab the FULL 2.2 sbf that was leaked. It will most certainly be pulled soon.


  • ScottK

    How about a fix for these same issues on the Droid 1, 2.2 update?

    • Bill

      what's a Droid 1? =P

      upgrade already

  • Colereini

    Music randomly won't play and random reboots for me :/

  • Turgeonshawn

    I have not had any issues with my D-X.
    Even the text issues weeks ago.
    I must be lucky,Love this phone and is the best one I've ever owned.

  • Mrpicolas

    i KNOW A GOOD FIX MOTO give us the bootloader keys and let some real developers fix the problems you cant…

    • i thought it was just me having those problems….. all my friends with *phone4’s make fun of me cuz my phones is always rebooting…. i agree.. let some real developers fix it…

    • This!!

      The stuff independent devs do with Droid phones blows (nui)Sense and MotoBlur(ry) out of the water.

  • Michael_NM

    Thanks Moto, we know about the issues where's the fix?