Yesterday afternoon, this reddit thread picked up a whole bunch of steam after the original poster shared his story on how he believes Motorola’s customer service has become a disaster within recent months. He links to forum threads and customer complaint sites to show that he is not alone and even gets a bunch of redditors to weigh in with similar stories.
The basics of the whole fiasco are that Motorola, depending on the device, isn’t able to issue warranty replacements and are leaving people without phones and watches for months at a time. That’s not a good look. It’s 2016 and most of us can’t go hours without our phones let alone days or weeks or months.
Now, we often hesitate about reporting on these types of stories, because customer complaint boards are just that – customer complaint boards. When people are satisfied with products, they aren’t going to spend time on complaint boards telling the world how great companies are. When they have a complaint, you know they will be there within minutes to express their frustration. These places almost always show companies in a bad light. With that said, something feels different about this situation. (more…)
The Moto X (2nd Gen) on Verizon or AT&T aren’t getting Marshmallow. So when you see an update pop-up, like many are today on Verizon, don’t get excited. Don’t ever get excited again. It’s only going to be security updates that tease your inner white fluffy, sweet mass. Remember, Motorola disowned you without as much as a “Sorry, bruh.” (more…)
A photo published by a reputable source for all things Motorola may be providing our first look at what is in store from the Lenovo subsidiary in 2016. As we can see in the shot, it’s a smartphone with the trademarked “M” logo in the top corner, the same marking we have seen countless times in previous leaks surrounding Motorola devices.
The photo appears to have been taken during a commute on a subway train or bus, with the owner working diligently on a laptop computer, unaware that his smartphone and actions are being photographed. If I had to take a guess, this photo was taken in Chicago, where Motorola’s HQ is currently based in the US. We can also see a scene from a movie or TV show, featuring an actress I am unfamiliar with, but that’s beside the point. (more…)
I don’t necessarily know who Jonathan Adler is, but I do know that he is a designer hired by Motorola to create a line of limited edition Moto X Pure Edition phones. The phones by Adler feature 32GB storage and carry slightly elevated prices of $475 on most days. But today, you can grab any of the three designs at a $125 discount, which brings the price to $349.99.
If you compare the $349.99 price to the 16GB base model Moto X Pure Edition, you are still saving $50 while doubling the storage. (more…)
Within the last couple of weeks, you told us what you thought about LG and HTC at the moment, how they could win you over, and if their next phones are even on your radar. Today, we move onto Motorola and ask that you share with us your thoughts on whether or not 2016 could be an exciting year for the Lenovo-owned smartphone maker. (more…)
Through a daily deal, Best Buy is selling off whatever it has left of the Moto X (2nd gen) on Verizon or AT&T. And when I say “selling off,” that means they have dropped the price to an absurdly low $99 off-contract price. (more…)
So, here we have a fun little quote that we can run a couple of ways with. Lenovo chief Yuanqing Yang said in an interview to the Wall Street Journal that he still thinks that there is room for growth for smartphones in emerging markets, but that he also intends to leverage his Motorola ownership to penetrate the smartphone market in the US. He said that his company will release a phone this July to the US that will be “more innovative, more attractive.” (more…)
Last night, a report out of China’s Sina that included an interview with Lenovo’s Chen Xudong, the head of the company’s mobile business, went through a really fun media cycle that took a whole bunch of translation completely out of context and then turned it all into an embarrassing display of journalism. The interview was pretty wide-ranging, covering topics like the recent change in branding direction of Lenovo and Motorola, Google Play services returning to China, use of fingerprint scanners in upcoming phones, a change in the UI approach to Motorola phones, and the death of the Moto G and E. (more…)