Former Motorola Boss, Rick Osterloh, Heads to Google to Oversee Nexus Program, Other Hardware

According to a report out of Recode, it didn’t take long for former Motorola boss, Rick Osterloh, to find a sweet new gig. Osterloh, after fleeing Motorola just last month, has landed at Google as a new senior vice president who will head up a new hardware division that aims to unify the company’s many projects, including Chromecast, OnHub, ATAP, Glass, Chromebooks, and yes, Nexus devices.

Google has apparently confirmed the addition of Osterloh.  (more…)

Motorola Customers File $5 Million Lawsuit Over Warranty Servicing Issues (Updated)

In recent weeks, Motorola’s customer service and warranty claims departments have taken a beating from the readers of this site and elsewhere around the internet for their failures to issue timely warranty placements of the company’s flagship products. It doesn’t take long to find horror stories related to warranty claims of the Moto X Pure Edition or Moto 360 because, according to Motorola, the company’s US repair center is currently “not up to our standard of excellence.” Motorola even “deeply” apologized for the mess.

But apologies can only get you so far in this world, especially when you are dealing with angry customers who have been thrown into the customer service blender for weeks and weeks on end without resolution. According to TrustedReviews, a $5 million class-action lawsuit has now been filed against Motorola over allegations of poor customer service.  (more…)

If You Care About Software Updates or Security, Stop Buying Motorola DROID Phones

Here’s a pro tip on a Wednesday – stop buying Motorola and Verizon’s exclusive DROID phones if you care at all about software updates or security. I say that because Motorola and Verizon don’t seem to care about keeping them up-to-date, even as Google and the rest of the Android industry are at least doing their best to provide timely security patches. Not only are owners of these phones missing out on new features, but they are susceptible to non-patched security vulnerabilities that most phones are protected from.

Marketed as the ultimate flagships when they launch, the DROID brand of phones have become laughing stocks in terms of support. At this point, we are well beyond blaming Motorola’s thinned out support staff and Verizon’s notoriously slow update approval or testing process. This is borderline offensive and should deter you from even considering a Turbo 3 or whatever robotic name these two cook up and sell you on later this year.  (more…)

If Your DROID Turbo 2 has Yet to Receive Marshmallow, It’s Now Arriving

After a couple of pump-fakes, a spin move, and a timeout or two, in between commercial breaks and a power outage, Motorola and Verizon are finally (maybe, but we think for real) pushing out the Marshmallow update to the DROID Turbo 2 for those who have still not seen the update after all these months. And even if you have, you will still probably get this latest update.

The update was approved last week on April 20. We tweeted about it, though most of you seem to have seen the update within the last day or so.  (more…)

DEAL: Moto 360 Sport is Just $199 Right Now ($100 Off)

On the hunt for an Android Wear device with GPS that would be great as a smartwatch and fitness pal? The GPS-enabled Moto 360 Sport is a solid option, but even more so today because of deals across the internet for the white or “flame” models.

As of right now, you can grab the white or flame versions for $100 off, which means either watch is just $199. Amazon and Best Buy both have the $100 off deal, but if you want an even better deal, B&H Photo is doing the $100 off while tossing in a $50 B&H Photo gift card.  (more…)

DEAL: Jonathan Adler Special Edition Moto X Pure Edition Now Just $299 ($175 Off)

The special edition Moto X Pure Edition, which was designed by Jonathan Adler (No idea who that is either…), is now just $299 from Motorola. That’s a solid $175 discount on a phone that was probably meant to be a limited run, sell-them-quick-through-hype, type of phone. Since that must not have gone to plan, you can grab one for super cheap!

$299 (down from $475) is a heck of a deal, assuming you don’t mind the wild designs. These versions come with 32GB of storage, which is double the storage of the normal Moto Maker-made 16GB models. Those run $399 on most days, with the 32GB versions jumping up another $50 to $449. See, this is a pretty good deal!

We aren’t sure how long the deal runs or if it’s just until they finally sell out of them, but you may want to act somewhat quickly.

Motorola Link

Motorola Confirms Delays in Warranty Exchanges, Apologizes, is Working on Solutions

Last week, we highlighted an unpleasant situation involving warranty exchanges of Motorola products and how people were being left without phones and watches for months when they were told initially it would be just days. We asked at the time that you share your Motorola warranty stories, in part because we wanted you to have an outlet to voice your frustrations (if you had any), but also because this site, depending on the topic, does have some influence from time to time. What I’m saying is that by having hundreds of you share horror stories in this public arena, we may get Motorola to wake up and at the very least, acknowledge that they have some serious issues on their hands that need to be addressed.

Today, Motorola reached out with a statement confirming that their US repair center is experiencing delays. Motorola even admitted that this whole mess is not up to their standards and “deeply apologize” for the inconvenience. They don’t currently have an overnight solution in place to fix all your issues, but they did say that they are working to “identify and implement” some.  (more…)

DEAL: Moto 360 (1st Gen) is Just $89.99 Today at eBay

I don’t know that I would recommend that just anyone rush out and buy the original Moto 360 these days, now that the watch is closing in on its 2-year anniversary, but if you have been curious about smartwatches and their supposed usefulness, and are ready to dive in with little investment, we have a deal for you today. For just $89.99, you can buy the Moto 360 (1st gen) over at eBay. $90! With free shipping!

Keep in mind that the original Moto 360 launched with pretty dated specs (namely the processor), so in 2016, it’s going to struggle some. With that said, it’s still arguably the best looking smartwatch ever released and will still work with your current phone. It’s also just $89.99…which, again, is nuts.

The seller has all sorts of combinations available, including those on leather or metal bands. He says that they are in “new other” condition, which could just mean that they won’t ship to you in original packaging. Or it could mean something else. Either way, something to consider.

eBay Link