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If You Pre-ordered the Note 3 Through Verizon, Were You Able to Keep Unlimited Once It Arrived?

samsung galaxy note 3

Two weeks ago, a “software glitch” in a Verizon system kicked off a weekend full of upgrades for many of you. The glitch was allowing (or at least showing) that upgrades were being processed with unlimited data still intact, something Verizon had killed off long ago. Once the weekend had finished, though, Big Red patched up your path to upgrading with unlimited data, but did issue a statement to us suggesting that they would honor all upgrades processed over the weekend. They would also allow those who upgraded to keep unlimited data.

Most of you were able to keep those upgrades and unlimited data as online orders arrived at your homes a couple of days later. But what about those who pre-ordered the Galaxy Note 3 and are just now receiving devices? 

We’ve heard from a dozen or so DL readers who seem to be having issues (not all but enough to grab our attention). Galaxy Note 3 orders are arriving, but details in their shipments reference 2GB $30 plans rather than the unlimited data packages they were hoping to keep. Upon activating, they are indeed seeing their accounts change over to tiered data plans. Some have had success switching everything back by calling in to Verizon customer service reps, even escalating to supervisors, while others are hitting dead ends.

We are pretty sure that customer service reps were supposed to receive an email that detailed the situation and how to deal with customers who called in asking to have their data plans switched back over to unlimited. At least three readers have confirmed this after talking with reps who were actually in the know. They were successful in keeping unlimited data, even after a temporary switch to tiered. I don’t want to suggest continuing to call back into Verizon’s customer service department until you get the right rep, but some have had to.

We’ve begun conversations with Verizon to see how we can get you all taken care of, but wanted to start this post to gather all of you who seem to have been bumped onto a tiered data plan. In the comments, please let us know if you have been switched over to tiered and have had no luck getting your unlimited data back. Also, if you were moved to a tiered plan and then managed to get it switched back to unlimited, feel free to provide help in the comments. Let’s see if we can’t help each other as a community, while we work with Verizon to get this all figured out.

  • Matt

    I upgraded on sep 29 and didn’t get my phone till October 18 and my phone wouldn’t activate. I had to call in to get it activated, was told I couldn’t keep unlimited data. I explained that I have screen shots and print outs stating that I was able to keep unlimited data. She tried and couldn’t and said I had to pick a data plan. I asked to speak to a manager and I was told the same thing and reexplained that I had all the evidence about me keeping unlimited data and boom he gave it to me as soon as I mentioned having print outs and screen shots.

  • Ramana

    Received my iphone 5s, tried upgrading and lo- moved to 2GB. On the phone with CS and they have no clue about this.

    • Ramana

      Best I could get was 6 GB max plan. Will try again tomorrow I guess.

      • Sundeep S

        Try chatting with them online. that’s helped some customers.

      • Sundeep S

        BTW, did you activate the new sim? or just used your old sim in your 5S?

      • Ramana

        Alright, Unlimited back

        Used the new sim pre installed. As people have said below do not bother with chat or customer service and call the internet order customer service directly. They are the only ones who seem to know whats going on.


        • Sundeep S

          Cool. I got my 5S shipped today. I used my sim from iPhone 5 and the unlimited never went away!

        • bluefolder

          As Ramana said, call this internet order customer service number: 1-866-338-7390

          I first called the 877 number that was listed in the Verizon setup guide that came in the box with the iPhone 5s I ordered for my wife. Lots of time on hold while they tried to activate it several different ways, checking IMEI and ICCID numbers. Guy finally says that its an issue with upgrade and the unlimited plan, and after I email him screen shots and confirmation email showing unlimited, he still says it can’t be done. Offers the 6GB plan (she only uses like 1GB, but it’s the principle of the thing…). I say I’ll have to talk to her and hang up. So nothing for over an hour on the phone.

          Then I called the 866 number above. Talk to a woman who checks on the ICCID, says after a couple minutes it was something to do with the system having the wrong SIM card info, tells me to turn off phone, turn it on again, and boom, within a minute the phone is activated and she never says anything about changing the data plan. Online account now reflects iPhone5s on that line and still has unlimited data. Took 10 minutes and no fuss.

  • Sundeep S

    My iPhone 5S 32 GB has been shipped. I will receive it on Wednesday. I’ll keep posted!

  • Name

    Like many others pre-order arrived but I notice receipt said tiered 2GB so BEFORE I activated I initiated a chat with a support rep to find out if when I do activate it will switch. After giving me the company line about being switched because of upgrading I explained the situation and after a brief pause she offered to wait while I activated (with my old sim by the way) to switch it back to unlimited if necessary which she had to do. I still have my unlimited. I get the feeling they are playing dumb in hopes that some will just let the switch happen. Even if they just get a few that’s a few less off of unlimited. They are probably hoping it will be harder to send back the phone once it is in your hands even if you were losing unlimited.

  • madroix

    Kept mine. No issues.

  • thegreatdubbinski

    I pre-ordered the note 3. My email confirmation had my unlimited data still on. I received my phone and the receipt in the packaging said I was on the tiered 2GB. I self activated through the instructions on the box and then logged into my account online to confirm they had changed my plan…and they did. I called verizon and told the rep the whole story of the glitch and how my email confirmation said I could keep my unlimited and they needed to change it back. The rep told me she didn’t have an option to change it back and said they have other plans to offer…I cut her off and said I wasn’t interested in any new plans I would only accept my unlimited back and if she wasn’t able to do that then I would need to speak to a supervisor. She said okay and asked me to hold. I was on hold for about a minute when the same rep returned to the line and said she was able to switch me back to unlimited and that she’d stay on the line while I logged in from home to confirm. I did. It’s back. Unlimited!!!!!

  • samthomas86

    Both my line and my wife’s line were switched to 2GB plans when we activated our phones – Droid Mini and Note 3. Called in after activating both and with minimal effort had unlimited back on both. I was shocked how easy it was since everything else with VZW is such a pain in the a**. I will say this, I went into a store to pick up a case and as usual they told me to call in to have the issue resolved since stores cant do much of anything other than sell you a phone or a plan.

  • Ray

    I got my GN3 on the 10th and they changed my unlimited to the Max 6bg after activation, I spoke to Megan a supervisor and she was very nasty, she said I couldn’t keep my unlimited data because I was using the EDGE plan and I was month to month without a contract. I told her I had pre order my phone on the 26 of September and the system allowed me to keep my unlimited data plan. Well I was told by Megan that she was giving the option to return the phone and then I wouldn’t loose my unlimited data, then she said well since you are on month to month, you could do what ever you need to do and hanged up on me.
    Next day I called and I asked for a supervisor and she immediately apologized and restored my unlimited data.

  • cashx3r0

    off topic, but since vzw wouldn’t price match their own internet coupon, best buy price matched and kept me on unlimited data (dumb phone trick), even though they swore it wouldn’t work. I thought the vzw employees were on commission, but they treat everyone like garbage

  • tabsaz

    Question for anyone who knows – I’m honestly finding the phone a bit too unwieldy after a couple days of carrying it around now. I love the screen and stuff but it just might be that it’s too big for the way I use it.

    Will I run into issues with the unlimited if I try to exchange it for something else? I spent a good part of the day on Thursday getting them to reinstate my unlimited and I have a feeling if I return it and have to get a new SIM again etc that they’re gonna switch it to tiered again and I may not be able to get out of it this time.

    • Sporttster

      Kinda wondering the same here. I’m having audio issues with mine. The sound goes up and down and at times crackles when using the audio jack. Think it may be either it doesn’t like the Google play music app or it may be due to the adapt sound settings or my choice, the stupid volume limiter that drops the sound down when I put it up. Something’s not right and I’m on the verge of saying screw this and sending it back. Didn’t have a lick of probs with my Razr Maxx using the same setup so something isn’t right here.

      • tabsaz

        Update – I was able to successfully exchange today via #611 and I have a receipt showing the new phone (a 64GB 5S) with unlimited data still intact. The guy on the phone assured me it would not switch me to tiered data. If it does I assume I can just do the same thing I did when the Note 3 came.

  • Jay F

    I was told by a vzw manager after she switched my account back to unlimited that if my account or anyone else’s who had their plan switched back to unlimited from tiered gets audited, it will be changed back to tiered. Something to keep in mind.

    • tabsaz

      Then they have to let you out of your contract if they do that – you never signed a contract with tiered data shown on it.

  • iCSpEEdRaCeR

    I got kicked when I activated my Note3 (had to use the new SIM, my old one was too big). Was with online support while doing it and the lady tried to fix it, but her fix request was denied. I went online again to chat and the dude said supervisor’s had to sign off on it for it to be approved. I didn’t want to wait and tried calling 1-866-338-7390 for internet order support. 15 mins wait&talk; my account is back on unlimited and the phone is useful again. Verizon should fix their support team to be like the internet order support people. Super fast, knows how to get stuff done.

  • Louis Staffieri

    I was able to keep my unlimited data I called Verizon before I open the box and a rep walked me through the activation process once that was all done he made sure my unlimited data was still intact on my plan.

  • Liontamer

    Iwas able to keep my unlimited data. Didn’t activate the new SIM, just used the old one.

  • Dredger

    I got the GN3 during the “glitch” and it arrived on 10 Oct. I used it non-stop for that day and the next before I got a message saying I had reached 75% of my prorated data for the month (my cycle begins on day 12 of each month). I called verizon, explained that I upgraded to the GN3 but got to keep my unlimited data. The rep said that was odd because they haven’t had unlimited in quite a long time but he would check. After about a minute on hold he came back and said I did have unlimited and would manually switch it back. He informed me I was one of the people that ordered the phone during their short “promotion”. Later I got an email detailing the change to my account ad well as an automated call detailing the same info. Now I am back on unlimited with only a 5 minute phone call.

    • Such

      Did you activate the new sim or use your old one?

      • Dredger

        I used the new simple that was already in the GN3.

  • Sax

    I pre order the note 3 and still have my unlimited plan. Loving this phone thanks for the glitch Verizon.

  • Crackerjack06

    I bought my note3 outright and had trouble getting it to activate. when I called I was told my new phone was not compatible with my old plan and I needed to upgrade. They of course tried to push me into a tiered plan, but after a little talking I ended up switching from a 550 min family share plan (one smart phone, one feature phone) to 700 min share everything plan and keeping my unlimited data. what a pain…

  • slow88lx

    Swaped in old SIM and kept unlimited. I ordered on the “Holy Weekend”.

  • David Molina

    I got to keep my unlimited data, and I love the phone. NOTE 3 PHABLET ALL DAY.

  • SeanPlunk

    I called 611 yesterday and didn’t have much luck. The representative was trying but didn’t know what to do.

    I did a chat session with a representative today and she helped me activate the device and retain unlimited data. She was very patient and made sure everything went okay. Once I was satisfied my data was intact, I asked the representative about the VERIZON30 discount and she transferred me to another rep.

    The rep explained she couldn’t do anything about the discount since it wasn’t an internal Verizon code and since it was a pre-order. I asked her to escalate to a supervisor and she said she would and then the chat was abruptly ended.

    At that point I read on the slick deals thread about a dedicated phone number for online orders – 1-866-338-7390. I called the number and asked first about my unlimited data situation. The representative knew all about the glitch immediately and confirmed I still had unlimited data. I then asked her about the VERIZON30 code and she offered to take care of that as well. She sent the request to the treasury department and said I would get a credit on my next bill for $90.

    For anyone that needs to take care of this, I suggest skipping everything else and calling the number referenced above. The representative seemed better informed and was able to take care of everything with ease.

    Good luck!

    • SeanPlunk

      The representative kept her word, the $90 credit was processed this morning 🙂

    • drose0

      Which phone did you get? I wasn’t able to use the coupon when I ordered mine so I’m just curious if I’d be able to get anywhere retroactively.

      • SeanPlunk

        I got a Note 3. I encourage you to call the number and give it a shot. It took about 5 minutes max and the representative was very helpful.

    • b_to_the_randon

      Thank you for posting this. I called firstly to verify that I still had unlimited (I just swapped SIM cards, worked great) and they confirmed that I did. But then I went ahead and asked about the VERIZON30 promo and now I’ve been given a $90 bill credit. Thanks again!

      • SeanPlunk

        Awesome, glad it worked out for you!

  • Marco De Paulis

    Mine switched to tiered, called Verizon a few hours ago to have it switched back. The rep had no idea about the glitch and had to look into it. Shorty after he found a document for employees to honor the glitch within the 2/3 day range it took place

  • Justin Fosco

    Mine kept unlimited. Just used the sim from my note 2.

  • Jonbo298

    The new sim card they pre-installed wouldn’t activate (even though the receipt said 2gb and my first call dealt with an absolute witch). Popped in sim card from my Note 2 and unlimited did not go away.

  • Woooooo

    When I got the note 3 it came with a paper that said 2gb tiered plan. So I called them and the lady had no clue then she passed me to her supervisor who did not help at all and was being a dick. So I hung up then called back 30 minutes later and got a very nice lady named Debbie who was very helpful and she told me that yes they were honoring the glitch and that if I put in an order I would be able to keep unlimited. So she got her manager to approve it and bam! I kept my unlimited wooooooooo!

  • s0uth

    When people activated with the new sim they got kicked down to a tiered data plan. And if you just threw in your old Sim which still had unlimited you wouldnt have had to go through the hassle of callIing cs.

    And for everyone that wasn’t able to get their unlimited back. You just have to hassle them. As I did with the coupon code. I called like 5-6 times you just have to get the right CSR.

    • Sporttster

      Not true. The receipt that came with my phone said 2gb for $30 on it before I even activated anything. It was in their system already.

      • s0uth

        Yea. Mine did too. I believe the Sim card that it comes with have the 2gb plan on them. That’s what I believe. Makes sense to me.

  • Pdewet

    I was also able to keep my unlimited data. My phone arrived Thursday afternoon. When I opened it, it had a pre-installed sim card in the phone. I removed it and put the sim card from my Note 2 in. After activation I signed into Verizon just to make sure and my unlimited data was still in tact. Not sure if me switching sims had anything to do with it but it worked so that’s all I care about. I am so glad it worked and I didn’t have to go fight and argue with them about it. Yay…long live unlimited data

  • There’s a huge thread on XDA on this.

    It all has to do with whether or not the user uses their existing 4G SIM card or the new one included in the Note3 order.

    I swapped in my old SIM from my Note2 and kept Unlimited with no problem. It’s been 24 hours, and I’m keeping a close eye on it.

    Users that activated with the new SIM did get moved to 2gb, but reports on XDA are that a call to customer service gets back to Unlimited pretty easily.

    I’m still amazed by this whole glitch process… I have an AWESOME new phone with unlimited all thanks to DL and you guys staying on top of this. Thanks!!! Oh, and the Note3 is Awesome!!

  • babygirlga

    I was able to keep my unlimited data plan. I have 3 phones on my account (2 regular phones and one smartphone with the data plan). I used the upgrade from one of the regular phones to purchase the Note 3 (had to select a data plan for it since the phone on that particular line has no data). When the phone arrived, I called Verizon and a rep helped me activate the Note 3. He activated it on my line with the grandfathered data plan leaving the other lines as they were. So YAY!! new Note 3 with unlimited plan intact!!

  • Kevin

    they cancelled my order, because there was an ‘error’ and called them twice, telling me it had something to do with the SIM card. They also told me i can re order it but would not be able to keep unlimited data. CSR also told me i have an option of device payment plan(not edge), paying full price + tax over the period of 12 or 24 month, or switching to 6GB for 30$ and get 2 year contract price. I got trolled

  • andrew

    They tried the same thing when i received my G2. I just popped the SIM card from the gnex into the G2 and i was good to go.

    • Such

      Has your billing cycle restarted since then? Curious to see if your unlimited stayed intact once your new month started.

  • the.cyber.trekker

    Hi everyone.. I was not so brave to try upgrading during the “glitch”
    time.. however when I called VZW the other day to ask questions about
    upgrading and keeping my “unlimited” data and getting the Note 3.. one
    rep said I could with VZW Edge and 2 others said no I could not I would
    have to migrate to a shared plan.. so what I did was waited and called
    back in the evening and got someone who was very knowledgeable and would
    fixed it to keep unlimited data.. how ever I am not in desperate
    “need” of unlimited data even on a heavy use month I used no more than
    3.5 gb so that being said I asked for the 8gb w/ hot spot for my line
    for $50 and got my wife’s line 6gb for $30 we don’t share the data
    because they did not change my rate plan, but was told that Verizon
    plans to sunset unlimited data when the 3g network goes dark.. so I
    upgraded and got 2x Note 3’s one black, for me, one white for the wife.
    I feel better knowing that my lines are future proof now and I won’t have to fight anyone to keep what I have for now. Just figured I share my story.
    Have a good evening all!

  • Jason Parr

    Saw this post and was super pissed for a second…..but all is good on my end!

  • forgiventhief

    Here we go. If anyone gives you a hard time, you need to tell them to contact the internet order department. They are the ones who have the emails saying they will honor the orders.

    They tried to push the 2GB on me also. I told her I was content to wait until she could get an internet order specialist.

    Internet Rep acknowledged a company email saying they would acknowledge and honor the keeping of unlimited data.

    That having been said, I leave for work in 20 minutes, so we are going to get it activated tomorrow. Yes, I made sure I am not getting snuckered by waiting till tomorrow.

  • Just swapped SIM’s yesterday and online it still says unlimited

  • CurtisNic

    I bought a blue HTC One at Best Buy for 50$ and the rep there told me that Verizon would audit and catch anyone who took advantage of the glitch and downgrade them to 2gb so I went with 30$ for 6 gb. the next day i see that verizon is honoring the unlimited plans. I then immediatley call customer service and eventually get a supervisor. I give them the URL for the story on this site with the official statement and BOOM, ive got my unlimited data back. the only caveat is that they can switch it over to tiered data when they finally force everyone off the unlimited plans in 2014 (when all 2 year contracts are up). the supervisor said they would most likley offer a deal on data so i said “why the hell not if i can stay unlimited for as long as possible.” hopefully that data deal is 6-8gb and not 4….

  • Haroon Dar

    on hold with a rep fighting tooth and nail for my unlimited data

  • yummy

    When Furizon has me backed up
    againdt the wall, and all hope is lost,
    I demand Robin in Marietta.

  • J.B.

    Did anybody else have this happen to them with the Note 3? I used the promo code and ordered the Note 3 online. I picked it up today in the store the guy checking us out saw something he was obviously shocked by. He called the manager over then went in the back with their iPad that they use to bring up your order and checkout. He came back five minutes later with my Note 3 and started the activation process then had me show him my credit card. After he did all the setup and trying to sell me accessories he handed me the iPad to sign. I looked at the total amount that was to be charged to my credit card and it was $128.17! Signed it, said thank you and walked out the door with my brand new Note 3. I was so shocked I sat in my car for five minutes before leaving. Called my credit card company and sure enough I was charged the $128.17.


    Got my Note 3 yesterday and my customer receipt in the package indicated the 2GB data plan instead of unlimited data as my emailed order confirmation receipt had stated. Called Verizon customer service before activating and the guy I talked to was really nice and aware of that weekend ‘glitch.’ He stayed on the phone while I activated to make sure that I maintained my unlimited data plan after I activated…so no complaints on my end. Have a friend who had issues though, they offered him a 6GB plan for the same price, but he just called back later and finally got the unlimited. Crazy how there’s not much consistency over at Verizon customer service.

  • Michael Singer

    I’m arguing with them currently

  • James Hill

    You were told, it was a trap.

  • Such

    Received my N3 yesterday but I haven’t activated it yet. I have a N2 & I was planning on swapping current sim into the N3 but I’m waiting for confirmation from people whose billing cycle has ended to see if their unlimited stays on once the new month starts.

  • DJ SPY

    How can they take it away when Verizon has officially said “we will honour those orders and let them keep unlimited data.” ? It’s not a question of if you’ll get lucky and keep it.

  • umbrellacorp

    I just took the SIM out of my Galaxy S3 and popped it into the Note 3.

  • mshahan

    Just logged into my account, they changed it from unlimited to 2GB

    • mshahan

      Also, love how the reps on the phone try and act like they have no idea about their system allowing upgrades to take place while keeping the unlimited data plan.

      • Phillies3429

        I know. When we read them the direct policy statement…they had no comment.

    • Did you activate with a new SIM card, or swap in your old one?

  • Sporttster

    My N3 came with a 2gb $30 plan and it showed in my acct online, so I called them up and got a real nice guy who switched me back to unlimited and I bought a case through him and he overnighted it and waved the overnight fee, a $20 cost. Pretty nice….

  • 07aspnex

    Kept my unlimited even though they had to re-order the phone since I ordered it without a SIM card. When I got the phone on Thurs gave customer service a call and told them there was a note on my account to change my plan back to unlimited and it was done in less than 5 minutes. Happy camper here.

  • Ted

    Received my S4. Confirmation stated unlimited data but the receipt with phone said 2GB plan. I called VZW and the agent immediately changed my account back to unlimited data. The agent was prompt and courteous. Thank you VZW.

  • Kokila

    It was such a hassle.. Document with the phone had 2GB/$30. After about 7 calls to different reps who not only had no clue, but kept pushing me to take 2GB. One even said that I was lying and didn’t have an email id that I could send the confirmation mail to. Another asked me to send the email that Verizon sent saying they would honor the glitch.

    One final try late in the night, I was finally able to get one lady who even understood what was going on. It looks like an email was sent out to the CSRs, but most of them never read it. She was very helpful and helped me in getting my unlimited back.

    To say the least, IT WAS A HASSLE, but totally worth it in the end.

    • Phillies3429

      This was my experience as well. But, we win in the end!

    • cg

      That my friend was exactly WHY I didn’t upgrade during the glitch. Didn’t feel like dealing with that headache.

  • Dollyllama

    Got 2 Galaxy S4. Receipt said unlimited data kept. One of the new devices shipped with a new sim card. (We were coming from 2 Galaxy Nexus and I specifically selected that I would use existing sim card when ordering).

    My phone activated with my existing sim card with no trouble. My wife’s new phone would not activate under her existing sim card, and the MyVerizon page showed “pending order” after I tried to activate it. I called customer service and the rep stated that my phone was showing unlimited but my wife’s was prompting them to choose a tiered plan. I explained that this was definitely not acceptable and was transferred to tech support.

    The tech support rep was VERY helpful and we used the new sim card that came with my wife’s phone and unlimited data was kept on both lines. No other issues.

  • ushneb

    Received my Note 3 yesterday. Document enclosed stated 2gb/$30. I’ve checked numerous times online since yesterday and my account still reflects unlimited data.

  • bonanzalarry

    Using a alt lines upgrade on my account I was able to keep unlimited on all my lines yet yesterday. Happy Day!

  • Jeremy Wray

    I picked mine up in the store but the girl did ask me how did i still have unlimited data.

    My unlimited data is still intact though I did have to do a warranty swap within 4 days since there was dead line of pixels on the screen and while the store wanted to switch it out for me but it was trying to force my plan to tiered so called up support and all they wanted to do was either make me pay $100 for an insurance claim or switch to tiered and the best they’d give me was the 6gb for $30 so after multiple supervisors and managers later I got one that agreed with me that what everyone else wanted to do was bs and over nighted me a brand new phone to swap out and I kept my unlimited

  • Christopher Robinson

    I got a G2 and everything went as planned until there was a technical problem with the device. After switching the sim and trouble shooting with tech support for a few days, I was told to bring it back in the store and swap it out, yesterday. Well, when I got home I suddenly noticed my unlimited data was gone. I talked to 4 different customer service reps and one supervisor for over an hour. They all said there was no more unlimited data and no way to switch me back I explained that I upgraded ten days ago, that I had a defective device, that nothing changed, that up until that moment I had unlimited data. I offered to send them an email with my new contract showing unlimited data. They told me to return the device, pay a restocking fee and go back to my old contract or go on 6GB plan. I threatened to leave after over 10 years of loyalty. The woman said, “we’ll be sorry to see you go, but you need to do what makes you happy.”

    I went into the store to rerun the device. The rep who had switched it out earlier in the day apologized profusely. He didn’t understand what happened. He suggested I try calling again. I called one final time and the guy immediately said, “Oh yeah, that happens automatically. Let me switch it back for you.” No fight. No argument. It took two seconds. I was just completely dumb founded. I now have my new G2 and my unlimited data.

    • crazed_z06

      Wow lol… Im guessing there’s some internal process or guidance at Verizon that says no one is allowed to be placed on unlimited. Clearly it’s possible and easy to place someone on unlimited since all these people are getting fixed quickly, but I think CSRs and Techs have been instructed under no circumstances to do it.

      This is a glitch in the Matrix and throwing everyone for a loop at Verizon. I’ve worked in support and NOC enviroments like this before and usually a mass email goes out to support staff and notifies them of isssues like this. Guess Verizon isnt as organized as they should be, OR people dont read their emails lol.

  • JoeInMO

    The way to do it is to NOT call Verizon. Just switch your old SIM card to the new device and you will keep unlimited data. If your new device uses a different size SIM just order a SIM cutter or adapter from Amazon (or anywhere else) for under $10.

  • Colin Huber

    Ordered during the glitch, but receipt in package said 2GB. Called CS and the representative had no idea, but advised me to send proof of my preorder email receipt (that said I had unlimited) to her Verizon. She called me back five minutes later, saying “This is exactly what I needed” and switched me to unlimited. Took about 10 minutes of initial explaining, but it all got sorted out. Unlimited for two more years.

    • forgiventhief

      My CS rep said they “don’t have email.” Right…

  • Ben Ninety-four Nunez

    I received my note 3 yesterday. .I noticed that my shipping before I activated the phone I called Verizon customer service at got a rep who advised me that if I upgraded my phone I would get a tiered plan…After explaining about the glitch and that Verizon would honor it he put me on hold..He returned and helped with the activation and I kept unlimited…just, explain your situation and that Verizon stated that they would honor…I told him my confirmation order reciept stated unlimited…my towns Verizon store new nothing about the glitch…

  • Tatsuo

    Verizon: Now hold on there, Professor. We…Fixed…The Glitch.

  • chris

    Preordered Note 3, kept unlimited, also was able to get “verizon30” applied to my next bill and the upgrade fee waived. Called a few times and was polite.

  • jr

    My receipt with the phone said 6 gig but I talked with a representative and told him I had screen shots of the order and he asked for a copy to his supervisor and he authorized the unlimited again. Took like 20 mind but they straightened it out and they honored the keep unlimited .

  • panicswhenubered

    Yes. Ordered Note 3 and Galaxy Gear. Got here today and I still have “Email & Data Unlimited $20” under Features on my receipt.

    • panicswhenubered

      I’ve ordered 73 smart phones from Verizon in the last two weeks, they all kept their unlimited data.

      • Ian

        Doesn’t sound like you’re the “normal” user. 🙂

        • panicswhenubered

          CIO at a national construction company. The Note 3 and Galaxy Gear are my personal devices though 🙂

          • Jkdem85

            even after the glitch closed?

  • Nick Bell

    I kept my unlimited by moving upgrade to a shared data line, ordered the N3 online and selected store pickup. and all was good. Here is the kicker. I used the VERIZON30 code expecting to get $90 off. Instead only charged me $90 for the phone! I walked out of the store with a N3 on a unlimited data plan for $127 after upgrade fee and taxes.

    Sounds like I am not the only one either


  • crazed_z06

    Called before even activating the new device and notified them that the included paperwork said 2GB. Girl on phone had no clue what I was talking about when I told her it was supposed to be unlimited. Explain the whole situation and she escalated to a manager and still had no idea. I asked if I could just return the device then and she put me on hold and came back and said whoever proccessed my order actually put a note on the account that I was to keep unlimited..

    I tried to activate the new Note3 with the included SIM and it just sat there forever. I got tired of waiting and put my old Note 2 SIM in and it activated the phone. My account is still showing unlimited and it shows I have a “Note 3 in White”. My contract end date is 10/8/2015, so I assume everything’s good..

    Im just going to leave good enough alone for now lol.. This was a cluster though. Like I said in another post, there is a massive thread on slickdeals.net about this.
    Here is the thread:

  • Porkchop

    I swapped the pre-installed SIM for my existing SIM (which I actually did because the pre-installed wasn’t activating…), and I kept unlimited, as of this writing, about 20 hours later.


    no but after a huge hassle yesterday, an awesome rep on the phone gave me the 90 off per phone and removed the 30 dollar charge for 2 phones and free Saturday delivery. so i walked away paying 450 for 2 note 3’s. pretty happy.

  • Jeff C

    from my experience with verizon, if they say all they can do is 6gb for $30, say no thanks and call back at a different time of day the next day. some call centers suck and don’t like to play nice.

  • Ben Murphy

    Long live Unlimited!

  • Jeff Torres

    I preordered and was able to keep up unlimited. Granted I had to take a pair of pliers to the preinstalled SIM card I told them I didn’t need… I was able to keep. My account is showing my line has a Galaxy Note 3 and I’ve used 3GB of Unlimited/

    • Jeff C

      you talking about trying to get a SIM card out of the note 3? my god was that painful. had to do it in the car with my fingers, almost died.

      • Jeff Torres

        Yes exactly!

    • crazed_z06

      I pulled mine out with the point of a pocket knife lol

      • Ve

        If you look in the Note 3 box, it has a set of little black “pins” in a bag and a “metal” puller, just to get the sim card out. Made it a bit easier to say the least.

  • Goz

    my email receipt said unlimited, the paper one in the package said 2gb/$30. When I activated, my account got switched to 2gb. I used the chat on vzw.com and told the what was going on, and they restored my unlimited. Took all of 5 minutes at most. Even sent the the link to the d-l article that said they’d honor unlimited.

  • Daddo0711

    I got an LG G2 (after a rep cancelled my order while I was calling about a different matter) and kept the unlt’ data. My order had to be reissued the following Tuesday. My wife got an iPhone 5S which is not scheduled to ship until 10-14. I have been assured that since the receipt shows the unlt’d data it will be honored. Here’s hoping!

    • Joseph A. Yager

      Same here on the iphone 5S for the wifey. I’m not worried since it seems like they have been good (at least eventually) about honoring this sweet, sweet glitch.

  • Phil

    I got to keep my unlimited. All I did was call and say that my original receipt (from the email confirmation) said Unlimited data and that i was willing to prove it. After 15 minutes on hold they came back and gave it

    • PT

      Same here. I used the new sim card as well.

  • Joseph A. Yager

    If the receipt says unlimited data – fight tooth and nail until you get it. There would really be no reason why they wouldn’t give you what you signed up for in writing.

    • Android Spy 007

      If you upgrade during the glitch don’t worry your unl data is not going away. I am 100% sure!

      • dieing for a note 3

        how can i keep it now and upgrade today?

        • HitokiriX

          Buy your phone full price

          • Marshafarnsworth325

            My Uncle Dominic just got an almost new blue Toyota Avalon by working from a laptop. useful site http://www.works77.com

        • cg

          upgrade a basic line, put basic phone on it, and device swap to your current line. There’s an article here that provides more detail. I did Device Payment Plan, but I paid that off with proceeds of my sale of my Note 2 so that I could do an “alternate upgrade” and get the Note 3! Yay me.

          I had a feeling there was going to be some bullcrap with “the glitch.” Was worth it to not deal with fighting tooth and nail (I’m waaay too busy for that.)

    • David

      What can you do if they just say “We don’t have an option to give you unlimited data in our computer.” and you’re already talking to a manager? You can’t talk to anyone greater, and they (for example) literally can’t select unlimited as an option in the data.

      • alex drum

        its obvious possible to give people unlimited data, they did it for that weekend, might take some doing, but it is definitely possible! you definitely can talk higher up than a manager of a store… managers of stores are damn near the bottom of the verizon food chain.

        • michael arazan

          I would also refer managers to android sites like DL and AC that reported this glitch as further proof as well as your own receipts.

          If they do not honor it, threaten to call the BBB and FCC. Also say you’ll call your local news agency, they love to publicly call out companies that rip off consumers.

    • myers08

      The sooner you get behind in your work, the more time you have
      to catch up. Here you can make money be spending some hours on your laptop.,,

    • Richard Yarrell

      What’s tiered data??? Boy I am glad we don’t roll like that in my necks of the woods. Verizon sucks monkey balls….

  • SaintN

    I was unable to keep unlimited on my preorder. Spoke with customer service and they got me on the 6 GB for $30. That’s all they would do…

    • DanSan

      tell them you’re returning the phone then and want your unlimited plan back

    • dizel123

      quit being a little b***h. call them back, tell then Verizon said they’d honor unlimited for your upgrade, and politely demand your unlimited back. Grow a spine and quit acting like they own you.

  • Despyse

    Honestly, just hassle them… eventually it will happen. Just like the VERIZON30 coupon.

  • Shaunwin

    Got a S4 and a Note 3 and was able to keep unlimited data with no problems.

  • SaintN

    I was not able to keep unlimited. I called them and they put me on a 6 GB plan, that was all they would do.

    • Ej McCarty

      You poor thing. I’d be freaking out right now. Honestly. If I didn’t have unlimited I’d be gone.

    • tyguy829

      If your receipt says unlimited, get your issue escalated. They have to let you keep it, especially since they agreed to honor the glitch.

  • cheese

    Call a Care Representative from Verizon (800.922.0204)

    I’m pretty sure they will sort you out. I talked to them yesterday to see if I could get an unsubsidized phone (Note 3) along with Unlimited Grandfathered Data but he kept saying ‘Nope.’ He did say that those upgraded during the time of the glitch would be honored to keep the unlimited data.

    • evltwn

      Were you going to be starting new service with them? Because if you already had service with unlimited data, you can buy a phone at full retail (un-subsidized) and keep your unlimited data. I’ve done it twice at a VZW store.

      • cheese

        I’m aware of that. I just don’t feel the need to shell out $700+ for a top tier phone while keeping the unlimited plan. I will also be selling my existing unlimited grandfathered plan via AoL (assumption of liability) on eBay or Craigslist and make a decent profit off of that. Some are selling for $500+

        I’d rather spend $299 on a phone (Nexus 5) and pay $30/month (5GB LTE speeds, unlimited data, unlimited text, 100 min talk time, VOIP compatible) from T-Mobile than pay $80/month + $700 phone.

      • cheese

        My comment was mysteriously deleted? Suspicious.

        To answer your question again,

        I’m aware of that, but I don’t feel the need to shell out $700+ on a top tier phone and pay $80/month to keep my unlimited data when I can get a better deal at T-Mobile for $30/month (unlimited data, 5GB LTE speed cap, unlimited text, 100 min talk time + VOIP compatible). Not to mention, it gives me the option to buy a $299 Nexus 5 phone, something Verizon can’t do since Nexus 5 won’t be supported on their network.

        • Drew_VA

          Trying to find the $30/month deal online and don’t see it anywhere. Is that something that’s only offered in stores/over the phone. I can only get to the unlimited plans online and I’m starting to feel really dumb.

          • cheese

            Follow this guide here:


            It’s a web-only exclusive for T-Mobile and it’s for their prepaid network.



          • Drew_VA


          • James Heyneman

            The $30 plan hides under the “Which plan is right for you?” link. I didn’t know they still offered that plan. My SO has been looking to get off StraightTalk and this might just work when we move to an area with T-Mobile.

          • mike dunham

            You have to buy the sim card activation kit. You can get this from T-Mobile online only or Walmart in stores.

          • cheese

            you can also buy them online through the t-mobile store. there was a sale going on where you could buy the activation kit for $0.99

            enter coupon code TMOSIM to get the discount

          • nickyb

            You can actually call t-mobile and ask for it. I had them ship me the sim card for a dollar and change. It is actually cheaper than buying it at the store cause you don’t have to pay for the card itself just the shipping.

            Good luck.

          • GentlemanScholar


        • evltwn

          You’re assuming that the next Nexus phone is going to be $299. That’s all speculation. I don’t think any price points have been leaked, have they? Given what they’ve done with the Nexus 7, it’s almost certain that the next Nexus phone is gonna be more expensive. I can’t imagine it will be as expensive as all the other off contract prices we see.
          I saw one VZW unlimited data plan contract on ebay for $700. I emailed the guy, and found out that his contract ends on the 14th of this month. Kinda overpriced to me.
          TMo service in my area is not nearly as good as VZW, so I will stay with them. I know that’s not the same for everyone, so I wouldn’t blame others for switching. VZW has already stated that they will not be price leaders in the mobile industry. That kind of attitude may backfire on them one day.
          Good luck on your ebay sale.

          • cheese

            Personally for me I’m willing to shell up to $400 for the Nexus 5. I don’t think it will be priced that high, but if it does, I won’t be surprised.

            Also, for AoL, you’re taking over their existing plan. Even if the contract is up, you will still be able to use the unlimited data line/plan as long as you don’t upgrade via that line.

            Within a few years, I honestly believe that Google and Dish Network will have something ready to get their own carrier service going. Dish is aggressively buying out spectrum for LTE-A (<10ms ping, 100mbit) and will rival that of AT&T/Verizon years down the line.

          • michael arazan

            All the specs of the Nexus 5 points to a $600 retail at carriers, I’m wondering if they are going to sell this again at the Carriers like the Galaxy Nexus.

            Either way, with the specs alone, this phone is going to be a higher price than the Nexus 4, I’d be willing to bet.

        • Android Spy 007

          Idiot #1 posting crap!

    • brkshr

      When VERIZON MESSED UP my plan last year and unlimited data was taken off my account, they told me that there was ABSOLUTELY NO WAY to get back unlimited data. They said there is no option at all in their system to add it back. I talked to a few different people there and they all told me the same thing. Needless to say, I left vzw.