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Verizon Locks Bootloaders Because Unapproved Software on Devices Will Ruin the Earth

Verizon issued an official statement today to acknowledge that they are opposed to unlockable bootloaders. This essentially confirms that the Samsung Galaxy S3 bootloader locking was done on purpose, even though every other major U.S. carrier is fine with leaving it open, as is the rest of the entire world. It’s the exact same canned response that we saw in an FCC letter back in February. Basically, they think that “unapproved” software on your phone could potentially destroy the experience that another customer of theirs could have. They also claim that it will impact their ability to provide you with proper support, should you run into problems with your phone. 

Verizon Wireless has established a standard of excellence in customer experience with our branded devices and customer service. There is an expectation that if a customer has a question, they can call Verizon Wireless for answers that help them maximize their enjoyment and use of their wireless phone. Depending on the device, an open boot loader could prevent Verizon Wireless from providing the same level of customer experience and support because it would allow users to change the phone or otherwise modify the software and, potentially, negatively impact how the phone connects with the network. The addition of unapproved software could also negatively impact the wireless experience for other customers. It is always a delicate balance for any company to manage the technology choices we make for our branded devices and the requests of a few who may want a different device experience. We always review our technology choices to ensure that we provide the best solution for as many customers as possible.

So, every other Samsung device that Verizon released without an encrypted bootloader over the last couple of years was OK, but the Galaxy S3 is not? They were also fine with exclusively releasing the Galaxy Nexus last year with an unlockable bootloader, just not this one. The fact that every other carrier on the planet seems to be fine with an unlockable bootloader on the biggest phone of the year, doesn’t mean a thing either.

Yeah, sure seems to be all about the customer, doesn’t it?

Via:  The Verge

Cheers David!

  • They say the problem is supporting phones with unlocked bootloaders, but
    anyone that want’s an unlocked bootloader doesn’t need to call for
    support in the first place!

  • Ravi Rao

    Verizon can’t legitimately control all “unapproved software” on their network. They allow Mifi devices to use LTE, and allow you to pay for tethering (official tethering). They can’t legitimately restrict unapproved software on their network, so their reasoning does not stand.

  • bjn714

    They are just opening themselves up to more problems as it will be hacked but often times in a more dangerous (to the device) manner and potentially resulting in more “warranty” claims. By just leaving it open, the people that want to hack can do it safely while most consumers go on with no notice of anything different at all. In all honesty, those that want to modify their phone will. It is that simple.

    • C-Law

      I agree. It just makes more steps for people who want to unlock and/or root, and will cause more damaged devices imho

  • mikeym0p

    Does Verizon think anyone savvy enough to root their phone would go to THEM for help with their device? lols

  • wm snyder

    When verizon started taking pre-orders did they say the bootloader was locked? I think that is misrepresentation, don’t you think? Had they told you would you have bought it? Not telling is the same as lying! By The uncovered message that the developers found shows clearly verizon knew before hand before they took your money. Let me ask you this, if you flashed a Rom and the phone call did not work or caused drop calls or lowered your own reception would continue to use the rom? If it gave you better quality in these areas would you use the rom? Then rooting does not create havoc on there systems but improves!

  • WickedToby741

    Simple solution: Verizon becomes the only one with the “keys” to unlock the bootloader and customers can choose to have them unlocked. Then, you have to go into Verizon stores to get it unlocked and Verizon gets to log everyone who does and then they aren’t obligated to provide warranty service or tech support. It’s not an ideal solution, but it’s an option.

  • wm snyder

    wasn’t there a clause in the broadband selling and buying about pro hibiting or am i wrong?

  • Verizon is missing the point, that’s why we buy these devices….so we can customize them! If we didn’t we’d all have iPhones.

  • amathophobia

    Verizon’s new moto is “shut the hell up and pay your bill.” This is being made astoundingly clear. Look at their stance on locked boot loaders. Look at their stance on net neutrality. Look at how long it takes them to approve updates to their phones. They even pissed all over Google by requiring there to be verizon bloat and branding on the galaxy nexus. The galaxy nexus was only released to try and get our community off of their back. My father called a couple weeks ago complaining that he had not received ICS on his RAZR yet. They told him that he should be happy that it is coming and that he needs to just wait. No kidding. What a bunch of assholes.

    • amathophobia

      Oh and throwing Samsung under the bus for the locked boot loader and then turning around and saying “oh, it was us.” Really? What kind of dick move is that?

  • TRANSLATION: We don’t like you using a free wireless tether.

  • jag28co

    I am getting sgs3 thinking that the bootloader would be open. My previous phone was the droidx. Shouldn’t vz have to unlock my droidx now since I will not be using on their network. It is my device now and is already paid off. As long as I don’t use it on their network I should be allowed to do whatever I want to it.

  • ender1776

    I’m telling you, their response is BS. They are breaking the law. “Open applications: Consumers should be able to download and utilize any software applications, content, or services they desire;” The fact they think they can put “security risk” in place of anything they don’t approve of is not acceptable. Just spam the FCC with complaints. No where in there do I see the words “we have the right to block applications to protect users from themselves”

  • The Wraith

    “the requests of a few who may want to change their device experience” Really? A FEW? Just because they are a wireless company doesn’t mean they should be this disconnected from their customers.

  • just dont buy the s3, or if you got one,send it back

  • This is the best soap opera EVER! {{^_^}}

  • fanboy1974

    Call me crazy but this is a good thing for Nexus owners. Development will continue to be as strong as ever. I hate locked bootloaders like everyone else but maybe the Nexus should stand apart away from carrier influence. I would love the Nexus line to be sold directly by Google with no contracts on all the carriers at a affordable cost.

  • DroidBricker

    Want to REALLY be heard? Email their higher up corporate people:

    [email protected], [email protected], [email protected], [email protected], [email protected], [email protected].

  • Bert336

    where do we sign the petition??? lol

  • Knlegend1

    I personally don’t care about bootloaders because I never really take my phone that far. On the other hand it is my phone and I should have the option to do so if I damn well please. The average consumer would still get full support from you because they wouldn’t know how to muck it up anyhow. The people that actually appreciates unlocked bootloaders know the consequences of what they are trying to do. Hell most of them don’t even use Verizon for support unless it has something to do with “service provider” not device provider. Truth is they probably know more about the phone than Verizon does anyways. Verizon just unlock the damn thing already. Android is about choice, user choice.

  • James Dorsey

    Clearly, if we can unlock bootloaders…we don’t need support. I’m just saying.

  • MrEnglish

    Guess the Gnex is the last Verizon phone I’m going to own if the current policies remain intact.

  • anon

    Vote with your wallets leave the provider, instead of whining about it on some blog. THis has nothing to do with end user or satisfaction or experience of the end user. It is as with everything to do with Verizon, eeking out every last penny they can in profit. Your freedom on the service is not worth as much as the minute losses in profit from a presumed return rate on rooted devices.
    Reality is if it takes more to root it means it will likely result in more n00bs bricking phones.

  • Paradisimo

    Why can’t they just do what Asus did on the Transformer Prime and basically make you register your device if you wish to unlock it? That way the warranty becomes voided and if you f*ck it up it’s your own damn fault. They could take one look at your account and see that the device was unlocked and is no longer covered. Done, problem solved.

  • Big_EZ

    Verizon has some of the worst customer service known to man.

  • Colonoscopy

    I don’t get why everyone here is complaining and hyperventilating as if venting on Droid-Life is going to change anything. Vote with your wallets people! You think Verizon is sh*t for locking the bootloaders on all their phones, well, then stop buying Verizon’s phones and service. They will change only when they feel pain where it hurts, in profits. Until then, shut up, suck it up and bend over so Verizon can rape you in peace.

  • kierra

    Did anyone blame Moto yet?

  • I know I can easily look this up, but comparing speeds of their 4G service to Verizon, how is Sprint’s 4G network?

    My wife and I both have our Nexus’ on Verizon’s network, but would like to possibly switch at the culmination of said contracts. No no to At&t and T-Mobile, so that leaves Sprint.

  • Jack Coleman

    Its not their fault, its all yours. Verizon doesn’t care if you go cry in your basement, they only way they are ever going to realize what they’re doing is wrong is if people do something about it, ie. Leave.

  • I do believe one of you jerk came snotty to me about Samsung “Not having locked bootloaders” when I asked if it was unlocked on Verizon.

    See? never hurts to confirm the ducks are in a row/

  • Ryan Buck

    I find it interesting that verizon keeps referring to the devices as “theirs”. Now! Wait a minute, isn’t my device, my device? Don’t I have the choice to use it as I see fit? Locked or unlocked is my decision not ve5zonss.

    • Well, for those who don’t purchase their phones outright it kind of is VZW’s, as they are subsidizing the balance of the real price of the phone and what you paid.

      • stupidllama

        nope, sorry but this is wrong. If you buy a car do you own it, even if you make payments, who’s name is on the title. It is not there device, you are getting the device at a subsidized price in return for signing a two year agreement w/ early termination fees. In no way shape or form are these their devices.

        • You don’t really own a car until yoird done paying it off. They can repo it if you don’t pay. Yeah your name is on the title, but you don’t get possession of the real title until you’ve fully paid. Same for houses. And exactly… Its kind of their phone until you really h the end of the agreement or you pay early termination.

  • john

    Just replace all the words “customer” with “business partner”(bloatware), then it all make sense. Considering the alternatives, they could’ve ask their customers to sign over their souls and still get away Scot-free.
    Those crooks…I mean the…FCC should be held responsible for partnering (off the record, of course) with VZW to shut down Light Square.
    Free Enterprise at work, nothing new here to see…move along.

  • VZW tech support? No thanks, where do I sign to forfeit “tech support” and my warranty to gain full access to the hardware I purchased and use on the carrier I pay for on time every month?

  • J Dub

    What a bunch of bull. HTC phones on VZW have a method of being unlocked. The Nexus is unlocked. No ones care enough about LG phones to know if they are. Motorola…well. It’s Motorola. I really hope Samsung pulls through and helps people out.

    • PC_Tool

      LG are unsecured. We unlocked the spectrum pretty easily. Too bad the devs are so few and far between on that one. Good hardware, crap company behind it…would have been amazing with decent software.

  • Most likely the same amount of users will still “root” and “hack” their phones with the locked bootloader. The difference between locking and unlocking it, as far as Verizon is concerned, is that if it’s locked then many, many more will not know how to “unbrick” their phone because the process is much harder.

    This would lead to more returned phones and also less support for the device. Although the root community in Android is small, it contains the most die hard Android fanatics. Root users are more likely to tell friends about what phone to get and purchase applications. Know your user base Verizon!

  • “.. it will impact their ability to provide you with proper support, should you run into problems with your phone. ”

    Yes all those maintenance or software updates that we request time after time yet they do not provide you. If they do choose to they are months, sometimes years delayed or at VZW’s discretion you’re device is even worthy of receiving one.


    If I want to void my warranty, ruin my phone and buy a new one a full retail price, then thats my choice !!

  • Bob Someguy

    While I believe that unlocking the bootloader and rooting the phone is what I want in a phone from now on and have the ability and knowledge to do so (I rooted my Google TV, which was a pain in the ass), you have my brother who learned that you can make the phone “do more things” by rooting it, and tried to root it, and failed. Goes on to install full Busybox and removes key files because he didn’t think he needed them. He was going to go to Verizon and try to get it fixed, but I stopped him and restored the image. People who have no idea what this entails should not root the phone.

  • The script writers at VZW should go to work for the government. Their lies are as believable as those we get from Washington.

  • TheDrunkenClam

    I’ll ride out my unlimited data with my Gnex until my contract is over.. By then, if I want a new phone, it’ll be on a different carrier.

    • frankandsimple

      I paid 500 ETF to Verizon for 2 lines..Sold my verizon phones on craigslist.. Bought 2 Gnex directly from the play store after the price drop.. .. Went with T-Mobile prepaid.. 30 dollars each line per month.. 5 GB 4G data and unlimited text and 100 minutes per line…
      Will break even in December.. after which I’ll be saving 70 dollars per month.

  • Honestly, I say all “tinkerers” should move to verizon and make as big a deal as possible. Moving away from verizon would only give them the satisfaction of knowing of what they are doing is working against our niche crowd. People keep moving away from verizon from anything little thing they do, and verizon will keep doing stuff like this more and more. Sorry, but voting with your dollars doesnt work in this case since verizon is purposely doing this so that verizon doesnt want to deal with us. In this case, we need to stand together on verizon and get enough attention to this issue, and everything else verizon is doing wrong against their so called customers.

    Verizon keeps claiming they are doing this for us, but honestly where does verizon even do their research. Yes, I know im not all of verizons customers, but who ever said I wanted to be charged for money for less service?

    • Wayne Randall

      National Teather-the-shit-out-of-your-phone Day?

  • frankandsimple

    If Verizon has a stated policy of NOT supporting devices that are unlocked or rooted.. I don’t see why they want to go to extent of locking the bootloaders.
    A “tampered with” phone DOES ruin the experience in my opinion.. A lot of androidians place a kind of blind trust on developers.. but truth be told a lot of these “developers” are amateur programmers hacking away to their hearts content and learning things on the fly either by emulating others or experimenting.

    I for one certainly will never run a “custom rom”. Stock by far is the way to go for me.. even if it means a few less features… features that I consider polluting/corrupting the code.

    But that is still me an individual… Even if Verizon believes the same.. I don’t see why they simply can’t leave it up to their consumers to make that decision.

    • Guest

      I don’t know, Cyanogen Mod made my OG more than it ever was on stock. Some of these ROMs are maintained by competent developers and go through long testing periods to assure their workability. Some security features that come with custom ROMs are also far superior to anything stock allowing you to make your device significantly harder to break into if stolen or lost.

      • frankandsimple

        I think CMs have been very good in the beginning..especially during the droid incredible days when stock firmware sucked. Since you had an OG droid.. I am guessing it’s stock firmware wasn’t that great to begin with… especially with motoblur.
        But all the new phones these days..even the heavily skinned ones like HTC Sense have done a very good job of making their software smooth and efficient. Stock firmware is definitely less buggy these days I believe.

        • will bartlett

          correct me if im wrong but wasnt the og a pretty stock experience?

          • frankandsimple

            you may be right.. and from I read in Cyanogenmod’s website.. the stock experience of OG droid is better than any aftermarket roms.

  • gforce1963

    Cancel your pre-order..that might get them to rethink this. Money talks.

    • Bionic

      it would take everyone who is ready to buy a phone , not just one pre order

      • gforce1963

        correct. But today money means the world to everyone. So take away some cash from big red. Then they might rethink some of their policies.

  • LordStickMax

    A better headline would be “Verizon locks bootloaders because you touch yourself at night”. Its basicly the same thing. So stop touching your boot loaders!!!

  • gregwilliams

    I’m pretty sure not a single person that has unlocked their bootloader has called Verizon Wireless for support.

    If something happened on my GNex due to me unlocking, rooting, flashing ROMS, etc. you (Verizon) would be the one resource I would never turn to.

  • RezCommando4231

    If coorporations were really people, I’d pray VZW got cancer

    • tehserver

      Ever think they are the cancer?

  • anyone with the ability to root / flash a custom rom has, by default, exceeded the maximum technical abilities of anyone at VZW …. true story.

  • NorCalGuy

    “In the coming weeks your issues should be fixed” is not support Sry vzw your coming soon is more like buy a new phone if its that big of a deal. This is why people root to take care of the problems on their own. Also all the people who say they r going to pick up and leave Cruz of the locked bootloader you are playing in to Vz hand they could care less if every person who rooted their phone left Vz it would probably make them happy.

  • duke69111

    I wonder who is the head dipshit that is leading the charge on these unlock-able bootloaders?

    • Bionic

      probably whoever has a degree from MIT over at verizon. The head of “phone development” or something

  • So the Galaxy Nexus is breaking their network? My next phone is going to be an unlocked Nexus or I’m leaving you, Verizon.

  • trixnkix637

    The requests of a “few” for unlocked bootloaders vs the “supposed” requests of “many” for shared/tiered data… What the hell mirror does Verizon look at everyday? Talk about drinking the kool aid.

  • Stewie

    Lemmings will always buy new devices. Until one can stem that tide and have everyone stay on the phones they are on, or buy them without sub and add them to accounts, you will not affect anything on this network, period. But it just isn’t going to happen.
    The petition is fruitless and pointless, wish I had a dollar for every signup there, I’d be set.

  • Nick

    1 month after buying 2 RAZR MAXX phones, I noticed that the LED backlights for the Search and Back buttons on the bottom right were out, and the Menu & Home buttons were lighted. I checked the other phone and they were lit (when in Dim light). So, I took the phone to a Verizon store telling the lady that helped me of the problem. I can see why she didn’t work at the Genius Bar in an Apple store. She was emphatic that the lights weren’t supposed to be lit. I held me finger over the light sensor, and showed her that the left 2 lit up. So, I told her that by her understanding, I should have a problem because the right 2 didn’t lightt, or a problem because the left 2 lit. She said that there was nothing wrong with me phone, and that she would not do anything about it. So, I called Verizon, they said they would have a phone out that evening by 2nd day service. I then talked to the Store Manager, and explained the problem. This was a VERIZON company store. The Manager agreed that I had a problem, and told me that I did right calling Verizon.
    Aside from this, how hard is is for Verizon to make available a download that would Reset then entire phone to factory specs regardless of what Mod you are running? And just like any other ROM, you are on your own with support only from the DEV forums is you Unlock the phone. You can already ROOT the phone. The Bootloader don’t prevent this. So, what’s their problem. I guess that not understanding their stance is why I don’t work at the Genius Bar at Apple.

  • nightscout13

    Galaxy Nexus 2 will probably be unlockable.

    • Bionic

      the first one wasnt?

      • twas, twas

      • nightscout13

        I should have clarified, I was referring to a Nexus 2 because if would have followed the GS3 in sequence. Yes, the first one is unlockable.

    • PC_Tool

      …but it probably won’t be on Verizon. At least, I hope it isn’t…

      • nightscout13

        When it’s a nexus device, it has to be unlockable. Weather on Verizon or not.

        • PC_Tool

          I was referring to availability of the device itself, not it’s bootloader.

          • nightscout13

            I enjoyed having Verizon AND nexus together. Did you not?

  • Hothfox

    To some degree, though, they kind of are “right”. They can only garantee the stock experience of any phone. What a ROM or kernel some other dev wrote and you flashed really may change things. I know from experience some ROMs I’ve flashed have caused poor cell signal, or gotten rid of a feature. Users who are new to custom software may call Verizon and try to get help from them, and the rep won’t know necessarily how to troubleshoot a specific ROM.

    What they SHOULD do is allow unencrypted bootloaders and give you the option to break your warranty and unlock it. They can refuse to service your device if it’s unlocked, avoiding needing to know how to troubleshoot X custom ROMs.

  • nightscout13

    F U Verizon

  • letinsh

      What a poorly written petition.

    • Bionic

      as if this will change anything, people who root and customize and flash roms are probably less than 10% of all customers

  • shdowman

    For someone who has had Verizon for over a decade and a half and who worked for Airtouch Cellular before VZW took over, I am done.

    Between everything they have taken from the customer (2 year contract deals, 1 year contracts, Unlimited Data) and in turn made it more expensive to stay with them, I will sadly be looking elsewhere for a provider. They are in no way shape or form customer-minded.

    I know I will suffer due to not having comparable coverage, but they were officially out of hand 6 months ago. This is the final straw.

    I sure hope Sprint gets on the ball with their expansion of coverage….


    • Bionic

      The sad thing is, even 3 years from now when Sprint has LTE up and going, they will likely have no choice but to get rid of unlimited just like verizon did. No network on earth can handle unlimited LTE and its benefits.

      • shdowman

        Maybe, but at least I can save over $80 a month..yes, it comes at a price of slower than molasses uphill data speeds, but something I suppose I’ll learn to live with.

        The bootloader is not the main reason I am leaving VZW by any means.

  • Bionic

    I guess im in the minority, I simply do not care about bootloaders. All I want is a fantastic phone as it is. If its not vanilla Android, I use Go Launcher and that serves me perfectly fine.

    I can understand why those of you who love custom ROMs and all that stuff are upset over this, but for me personally, I prefer to stick with the best network available because I use my cell phone EVERYWHERE I go, which includes very rural areas. Verizon is the only network I get service with in many places I go.

    You get what you pay for. I agree that its just a phone and they should leave it alone, but for me personally, I simply dont care.


      Nice try, Verizon PR guy.

      • Bionic

        I dont work for verizon, I work for Walgreens

      • Bionic

        and btw, there is nothing wrong with liking a phone as it is out of the box. I understand those who love to super customize, but I am not one of those people.

    • Well put!

    • moelsen8

      yeah but we should have those choices. and if you don’t push back on this kind of stuff, how far will verizon take it? how long until they disable using your own ringtones again and crap like that. they don’t give a F about customers.

      • Bionic

        what company does? Seriously, name me a major corporation that gives a flying fuckk about its customers. All they care about is stock price going up and making share holders happy. That is the definition of a corporation.

  • Drummer62

    Why not just tell a potential customer that is calling for support ” I’m sorry but you have altered the stock ROM on your phone and we are unable to provide support for that”. Then maybe they can add “If you are able to return your phone to the stock ROM that was provided when you bought your phone and are still having any issues give us a call and we will be happy to help you”. Seems easy to do no???

  • briz03

    Right here Big Red!!!

    ……….(‘(….´…´… ¯~/’..’)

  • Stewie

    Lemmings don’t even know what locking the bootloader is, so the whole thing is just PR BS ….
    “An open bootloader allows those who know how to take advantage of it to effectively screw us in our own game, tether without paying us, make their phones more useful by increasing their speed, installing modern version of the OS before we have a chance to bloat it down or skin it, and truthfully there isn’t any way it negatively affects the network for other customers, just what we didn’t receive in coin”

  • GS3Tomorow:)

    There’s a bounty of pledge money being collected to pay the first dev who unlocks the boot loader with a proven repeatable technique. The more of us who pledge, the higher the incentive for some brilliant dev to find the key to unlocking it. Already over $1K.

  • DanWazz

    Who would root their phone, flash a custom ROM, then call Verizon for help? This company is becoming worse everyday.

    • wickets

      a noob like me!!!!! haha

  • MrSteve920

    Yeah, I’m switching to either T-Mobile prepaid or Straight Talk the first chance I get, and I don’t even own a SGS3!

    • Bionic

      both of the networks you just mentioned suck outside of any city

      • MrSteve920

        That’s great, except I live right in a major city…

        • Bionic

          and that is good, but I go camping and I also do work in very rural areas.

        • Dude, do you ever, you know, go anywhere?

          • MrSteve920

            $90 for dealing with all of Verizon’s crap versus $45 for T-Mobile/Straight Talk. I personally could care less about network strength, I use wifi most of the time I need to do anything important, I don’t make any calls, and text messages require a very minimal amount of signal.

  • Scott

    bunch of freakin morons… I unlocked, rooted, and romd my nexus within 20 minutes of owning it… soo much nicer than the crap that verizon has to offer…

  • summit1986

    As I watch the wireless world burn before me, I count down the trivial days of my contract. Once this contract expires, I’m leaving VZW, for I don’t see the ecosystem improving to the way things were in the days of old.

  • Crakalakin

    Verizon is the Apple of carriers. “We know what’s best for you; we’re protecting you from yourself”. There’s a monopolistic side to that argument. Does anyone remember when the Blackberry GPS was locked and even though you could get Blackberry maps for free and it worked on the other carriers, only VZ Navigator could utilize the GPS chip on VZW phones? To me, this really comes close to being anti-competitive but that’s always been VZW and they won’t change until they’re made to change.

  • redbar0n11

    “UNAPPROVED SOFTWARE”… We all know damn well this statement is so narrow and unfocused, it’s laughable. However, a locked bootloader will still allow ALL THE SPAM/SCAM/VIRUS “SOFTWARE (APPS)” that will do a lot more damage to the devices when the uninformed masses download them. And lets be honest, that’s the majority of their customer base. Yet, they could give to shits about all that SOFTWARE.

    So, now that they are forcing everyone into tierd data – HOW MUCH YOU WANNA BET THEY WELCOME ILLEGAL WIFI TETHERING! “GO AHEAD!… TETHER YOUR LAPTOP AND LOAD A COUPLE CONTENT-LOADED WEBPAGES NOW! WE BEG YOU!”…What a bunch of douchenozzles!

  • briz03

    Right here big red!!!

    ……….(‘(….´…´… ¯~/’..’)

  • cb2000a

    They own you and your phone…we are Verizon we know what is good for you.

  • Cowboydroid

    This is basically just another nail in the coffin. I’ve already decided I’m leaving after my unlimited contract is up. This is doing nothing but reinforcing that goal.

  • lol which is funny because their form of “help” over the phone is having u turn it off and then back on, whoopdifreakindo

    • Don’t forget the good old wipe your device and try again fix.

  • mike

    A) Who calls verizon for support for anything other than “why is your network down”
    B) There is nothing you can load on your phone that will ruin other customers experience, unless you suddenly find a way to utilize all of the bandwidth on a node.
    C) The only reason they lock bootloaders is so you cannot remove their bloatware as easily.

    If they’d realize that maybe 1 in 1000 people actually use their crappy apps for something more than checking minutes/data used, they’d be able to increase their profit margins even more by nixing these crap services.

  • andydrives2fast

    You have got to be kidding me? If someone unlocks their bootloader and loads new software, it is obviously a premeditated decision. Its not like I can butt dial myself into a new recovery or a corrupted bootloader. All these pieces of software are deliberately loaded onto the phone by the end user. How can Verizon say that ““unapproved” software on your phone could potentially destroy the experience that another customer of theirs could have.”? All this unapproved software is flashed specifically by the customer FOR A DESIRED EXPERIENCE (i.e not the one Verizon wanted me to have). Everyone else who doesn’t flash new software will be having the exact experience Verizon wants them to have. I don’t see why this is such an issue for Verizon? Something tells me they just don’t want unlocked bootloaders so people can’t activate WiFi hotspot without paying for the plan (or use other apps to bypass paying for services Verizon makes you pay for). Either way, my patience with VZW is growing thin and I can see my GNex being my last phone on their network…

    • Teabling

      I wish I could up vote this twice.

  • Kyle

    I hope that I can go on a GSM plan with a nexus from Google play when my contract is up in 1.5 years and have the service not be spotty.

  • r0lct

    I would like to believe if the SG3 is a major international success that would give them the power to not do it for the SG4 if they didn’t want to. But I doubt they’ll have that kind of power or even desire to fight that fight.

  • King of Nynex

    Deal with it. -VZW

  • gorkon

    Soooo…someone who changes the ROM is actually going to call your support? What kind of stuff are you smoking Verizon??

  • DanSan

    i dont get it..

    its like modding a car, the car companies arent a fan of it but who the hell cares. hell, they even have laws that allow you to mod the car and also cover both yours and the manufactures ass. you can do whatever you want with what you paid for. Yes they can and should certainly deny you any warranty work god forbid you f*ck something up but seriously back off.

    honestly after the past 6 to 8 months on verizon, if i wasnt grandfathered into unlimited data and AT&T still had unlimited plans i would have totally switched. they’re really starting to piss everyone off.

  • SecurityNick

    I get that their canned response comes from the fact that they are trying to support all customers by making rules based on the lowest common denominator. However, what they fail to take into account is the people that are going to root their phones are not going to be the people that come in and complain about service. I think every single person that decides to root their phone does so fully understanding they may “break” their phone. They do so fully understanding that some things may not work correctly. And when those things happen and when things don’t work correctly, they aren’t going to call Verizon to ask what’s wrong, they are going to wipe cache and data and restore from a previous Nandroid backup and start over. Verizon’s inability to grow with not only the complexity of their devices but also the knowledge and complexity of their customers is truly going to hurt them. I will fully state that the only reason I haven’t switched services was because I have always felt that CDMA has been a superior service (in the US) and Verizon has obviously had the largest network. Increasingly though, I find myself closer and closer to switching to another carrier at the end of my term.

  • So glad I jumped off the vzw train

  • Matthew Harmon

    Support? They have never been able to support me to date, why start now.

  • mustbepbs

    Even if every person on Verizon that cares about unencrypted bootloaders left, they wouldn’t care. They wouldn’t feel a thing. We’re such a small number of people that I’m sure they’d be happy if we left. No amount of whining is going to matter, especially when it’s not the OEM calling the shots, but the carrier. The only hope we have is in devs and OEMs leaking the necessary tools.

    • DroidBricker

      You know, I hear that a lot but I think we’re a larger group than we give ourselves credit for.

      • Still not large enough, though. Verizon isn’t stupid… If they could make significantly more money by catering to the modding demographic, they definitely would.

      • mustbepbs

        In comparison to the great crowd of people that don’t care about these things? We’re very small.

      • You think that because it is the type of person you associate with. In the office where I work there is only 1 other person I know that cares anything about rooting a phone and he only does it to remove bloatware. I know of at least 20 people and have seen a lot more Android phones as I have walked around. We are probably less than 5% and Verizon were to lose their top 5% of data consumers then they would actually make more profit. They don’t want us plain and simple. Notice the Galaxy Nexus is not advertised it was a feeble attempt to shut people up for a while. They were hoping we would all buy one and then ignore every other phone they release.

      • RezCommando4231

        Could be, but anyone I’ve ever talked to IRL about Roms and bootloaders has no idea wtf I am talking about.

    • Droosh

      We are the ones that all the others go to for tech advice. Our numbers may be small, but Verizon doesn’t appreciate the magnitude of our collective influence.

      • I hear this all of the time. While I agree that it’s true I don’t think it really has as much of an impact as people seem to think.

        • Droosh

          , You’re probably right. Especially since I hear some many Android podcast hosts say they recommend the iPhone to most people to make it easy and so that they don’t get drafted into a tech support role for friends and family.

    • Michael Quinlan

      I left yesterday. Well, at least I started the porting process yesterday, and I’m joining the rest of my family on prepaid, with my GSM Galaxy Nexus. I don’t see ever going back to Verizon’s post-paid BS.

  • m6droid

    I’m going to shove my BOOTloader in their a-hole and lock it.

  • Tacoma4x402

    I think this is the biggest crock of sh*t VZW has ever came up with! I’m a novice user when it comes to android development and I have found that the best customer service I ever get about ANY of my android devices is from site such as rootzwiki, xda, androidcentral, etc etc. I kid you not, VZW customer service knows NOTHING compared to me(just a novice) They go by a freakin manual and wouldn’t ever tell you that fixing the phone just might require flashing cm9 or aokp!
    I still am awaiting my vzw sgs3 and yes i am a bit frustrated about the locked bootloader but I do know that there will eventually be a work around cause we have the best developers out there. And if there’s not…I still am going to enjoy the phone just for the specs it has. I know it could be A LOT better but at least we have root for it.

    • They do have root for it…

    • gorkon

      Yeah it’s already unlocked…. 🙂

      • Hunter

        *Not unlocked….but they do have a work around

        • gorkon

          Forgive me….cracked and hacked…. IE: You can do what you want.

          I GET not liking that it was locked in the first place….

          • moelsen8

            not quite the same. you can’t really do what you want.

          • gorkon

            Well…anything but swap the kernel out. 😉

          • …Which is a biggie for many folks.

      • bootloader is still locked, it’s just they have found work arounds to get it rooted and custom kernels installed so far.

  • CIFchamp24

    I can’t begin to describe how happy I am that I know my carrier is protecting me :)))) Thanks for watching my back big red. I don’t know what I would do without you…

  • Sven Enterlein

    Basically what they’re saying is that their customers are dumb. I’ll leave the interpretation to the individual…

  • sporttster

    FINALLY the truth comes out and they stop blaming the manufacturers! As some have stated, if you root and use other ROMS, you lose customer support. That is easily rectified for Verizon. Make it clear that if you do this, you risk losing customer support. There, I solved the BL locking problem for you, Verizon. It’s pretty simple. Unless…..there’s another ulterior motive here….. otherwise the solution is simple. With other carriers allowing it, Verizon is standing on a one legged stool here.

    • gorkon

      And they could even train people to look in the Phone’s Status page. If the build number doesn’t match what it should be, then no service for you!

    • Moto phones are all locked regardless of carrier. Not verizon’s fault in that case.

  • Maui

    As I said before: If Sprint can properly roll out an effective LTE network quickly, then they will be the new Verizon. Unlimited data, LTE connectivity, and the best relationship with Google of any US carrier? Yea, that would make me jump ship from Verizon in a second.

    • Destroythanet

      Yeah, I’m thinking of jumping ship as soon as Sprint gets LTE in Southern Cali.

    • Diablo81588

      You forgot to include slow, unreliable service.

    • Droosh

      That’s equivalent to waiting for T-Mobile to role out their LTE-Advanced network.

    • Isn’t Sprint also CDMA?..

      (I mean, why bother changing carriers if you end up with the same outdated standard as the “basic” service?)

      • Droidzilla

        Because most of us don’t give a crap whether something’s CDMA or GSM as long as we can make calls reliably and have decently fast mobile internet.

      • Technically CDMA isn’t “outdated”, as it’s a newer technology than GSM. GSM is older than CDMA and TDMA but still maintains some key features that make it a better choice.

  • Harvester4

    This just makes me steam! First sharable data crap. Then this! I have done my part and already steered one potential customer away from them. I will be contributing to the bounty on the bootloader crack once that gets organized.

  • Which means, don’t expect to see another Nexus from Verizon in the future .. sign …

  • sparticus

    Can someone elaborate on the spectrum deal and how they cannot tell you u can’t have a phone on there network. Or whatever something like that. Please and ty

  • Verizon sucks

    “will impact their ability to provide you with proper support” This is laughable!! People on these forums know more than the idiots at Verizon.

  • DedliYeti

    Soooo…. does that mean it will just be a little harder to unlock the bootloader? Or does that pretty much mean “No custom ROMS for GS3”?

    • Mack

      A locked and encrypted bootloader doesn’t necessarily mean no custom ROM’s, it just makes everything much more difficult and limiting.

    • Droidzilla

      Same as with Moto locked phones. You can get custom ROMs, but no custom kernels.

  • Gareth Cove

    I could only imagine 2 reasons for locking their bootloaders:
    To keep their baked in software installed at all times, some people may give in and start using this software’s subscription services (NFL, VZ RINGTONES, ETC).
    To ensure that their roms will accurately gauge and create metrics to your usage and phone behavior.

    Neither one is in line with Net neutrality and neither reason is acceptable.

    • Thanks to ICS you can disable all the bloatware without modding the phone at all yay!

      • Droidzilla

        Took me like 15 minutes, there was so much bloat on my RAZR. I get better battery life now, though.

  • Verizon is a confused mess of double standards. And how in the world does the way I use my phone ever affect other people’s experience on their phone? Only stretch is network use by using too much data.

  • When will everyone get it? Verizon doesn’t like you? In fact, they DISLIKE you? Modders, rooters, the whole lot. “Go someplace else!”. They are all but screaming at us, as they open the exit door. This is conjecture, but I suspect we use more resources in terms of data, phone turn-over, and excessive use of upgrades.

    The irony? I believe we also help drive the direction of the market and they could be harmed by us leaving, which I am planning on doing.

    Verizon just isn’t that in to you.

  • Mack

    Verizon is trying to regain the control they had back when everyone had a regular cell phone.

  • Kisuk3

    Verizon, the day the other carriers catch up to your network reliability, your going to be in a lot of trouble.

    • chilltech

      If Sprint had the network Verizon has, I would leave Verizon in a nano second.

      • TheWenger

        I’m set to drop VZW for Sprint when my contract is up around the end of 2013. Sprint should be pretty sweet by then, if their whole plan actually works.

    • Joey

      Hell to the yes son, hell to the yes…. At least here in FL AT&T has caught pretty much up with VZW and even though they don’t have LTE in near as many places, HSPA+ is good enough for me. When my contract is done I’m outty.

      • CORYK333

        Word to the motha G

    • Didn’t T-Mo make some deal with VZW to use some of their LTE towers? After my contract expires I am moving over to them because VZW is a bag of dicks and the shared data plans suck.

  • yep

    Look, as much as you hate verizon for doing this, try being in their shoes. if everyone is running around flashing random things and something breaks, who do they go to to get a new phone? They want to be able to provide the same customer support to all of their customers and that requires everyone to be running the same thing. that’s why its locked.

    They should unlock it since you purchased the device but it’s their decision since they subsided it for 99% of you

    • stupidllama

      so what is it, is it not that big of deal because most people wont root and rom their devices or is it a big deal because everyone will do it? Seriously, we have heard both responses from them. You mean for them to be able to provide CHEAP customer support to all of there customers, sure the $9 hour phone jockeys could be trained to help with more then just canned response problem, but then they might demand more money.

      And what about after the contract is up, in two year if i don’t upgrade my phone, they are no longer subsidizing the phone, I have now paid the full amount for my phone, i should be able to what i want with it.

    • Eric Hauth

      its one thing if you were leasing the device from them… regardless if you purchase it for a subsidized pricing or full retail you are still buying the phone from them. its your hardware and there is nothing they should do about it, but leave the device alone.

      • Droidzilla

        This. It’s like saying a store partially owns your product because you bought it on sale. Has @de0c2310f706c961801aad626b6135f2:disqus never heard of an ETF?

    • That’s why they should refuse support unless the device is restored to stock condition or they can charge for support. These are problems that don’t have difficult solutions.

  • Hmm….

    Hence the locked Moto/Droid phones, just like Moto said. You didn’t think that major deal M and V made with the original Droid came without strings? V pushes the phones, V calls the shots. Now they’re flexing their muscles and trying to inflict the same crap on everyone else. Unfortunately, there aren’t enough of us who actually care about unlocking/rooting to make one tiny bit of difference to V, even if we all left en masse.

  • Mack

    99% of the time when someone unlocks the bootloader and/or roots their phone, they will not be calling Verizon if something goes wrong. They will end up doing the smart thing and find help from a developer or other knowledgeable Android user.

    • balthuszar

      i’m rooted(razr) and my husband is not(rezound)…and he comes to me for help, and i go to the internet for help…the vzw techs are morons

    • New_Guy

      That’s exactly the point that I wish VZW would understand. The one’s rooting and flashing don’t need your help. I only need you if the hardware itself is broken, not the software…Unfortunately, there are people that try to game the system when something goes wrong. Those people should be kicked int he nads…

  • By locking the bootloader, they are ruining my consumer experience.

    • AlexKCMO

      While I agree, read the statement carefully:
      to ensure that we provide the best solution for as many customers as possible.

      Most people who buy the phone don’t care about unlocked bootloaders. They’re trying to corner “tinkering” types to the Galaxy Nexus.

      • chilltech

        If I buy a phone or any devices, i should have the right to do with it as I please. Its called ownership, not leasing/renting.

        • AlexKCMO

          Again, I agree with you.

          I’m pointing out that Verizon is trying to deter the non-technically inclined from modding their phones. They want you to grab the Galaxy Nexus if you want to do that, but not mess with the SGSIII. In their eyes, the line “as many customers as possible” means the 99% of users that will never modify their phones and don’t care about it.

          • userjoe9066

            Pretty much this right here. Anyone who’s worked tech support knows this. Might not be right but a money grubbing corporation doesn’t care about “what’s right” they care about protecting their bottom line and profit margins.

      • AE35

        to ensure that we provide the best solution for as many customers as possible.

        What are you talking about? This is the same line they gave for charging a $30 upgrade fee. Do you feel better served or just 30 bucks poorer? That’s just corporate speak for “bend over”.

        • AlexKCMO

          Wow, the reading comprehension is so bad here. Why do I even bother trying to have meaningful conversations?

          For those of you too dense to realize the reality of whats happening, it’s called Public Relations. Get it? Do you think VZW corporate cares about the 10,000 subscribers that are going to be interested in phone mods? We’re a piece of the “negligible percentage” that in the end, doesn’t hurt the bottom line. Their market research shows maybe 30% of us will actually leave at worst, and the rest of us will kick and stomp our feet but nothing will actually happen.

          The bottom line is numbers. Verizon has the largest and most reliable network, so they will get the most subscribers.

          You can sit here and be idealistic and pretend they should do the right thing, but the bottom line is, their attitude is “You want an unlocked bootloader, buy a Galaxy Nexus.” They know this is a popular phone and they want to keep this locked down so the script kiddies who learned 3 or 4 adb commands won’t be able to hack this phone.

          My best guess is (at this point with the news that’s come out) that they’re thinking this phone will be underdeveloped because those who want an unlocked version will go to the other carriers and leave this one mostly unmodified (like the Motorola phones).

          To reiterate, for as many customer’s as possible means they’re OK upsetting 1% to ensure an “ideal” (read: Verizon approved) experience.

          • Brian Davis

            You took that much space to condescendingly explain the commonly accepted fact that Verizon locked the bootloader because they are greedy, and you call others “dense”? Too funny

          • AlexKCMO

            Greed? How do they make more money by locking the bootloader?

      • userjoe9066

        Very valid point here. I don’t like what Verizon is doing but we as techies have to understand that 90% of user AREN’T, like it or not. So they’re trying to do what’s in the best interest for “most” of their users. Sucks but majority rules. Rest assured if 90% of user rooted their phones like we do then this would be a very different story.

  • Andrew

    Only Verizon could mess this up. They clearly don’t care about their customers.

    If someone is going to unlock and do things to their phone, they aren’t the type of person that calls $12/hr VZW tech support reps when something goes wrong.

  • SomeDooD123

    F YOU VZW!

  • Robert Jakiel

    If you’re service area is covered well by T-Mo or AT&T drop VZW and go elsewhere. I did when my contract was up with my OG Droid and went to T-Mo and it was the best move I have ever made. That and GSM trumps CDMA in terms of available and unlocked handsets.

    • RedPandaAlex

      HSPA+ Gnex FTW. And I still get Internet speeds comparable to my 10mps home wifi network.

  • mbaldwin85

    ” requests of a few who may want a different device experience”

    They underestimate the size of the modding community

    • Diablo81588

      Compared to their entire customer base of over 100 million, it’s probably fairly small.

      • stupidllama

        so which is it, is it small so who cares? or is it so large they cant do it because everyone will and they wont be able to help them?

    • No, I think you overestimate it.

    • No I am pretty sure you over estimate it. They are looking at pure numbers of devices sold compared to complaints.

  • DJyoSNOW

    Ruin th experience FOR THE BETTER. Also on xda o swear the tech guy proves in his video that it is legal to root a device…

  • Corey Foltman

    verizon’s customer service., it doesnt matter what the issue is, this is their response…”Try rebooting the device. Still doesnt work? Pull the battery for 15seconds and then turn the phone back on. Still Doesnt work? It’s defective, exchange it at the store you bought it from.”

    • You forgot “You need to do a factory reset”.

    • chilltech

      Its sad that this is what technologies has come down to…

    • Glen

      I have had this experienced by a friend. He was trying to send full resolution photos and long full resolution videos via text. He went to Verizon while on vacation and they told him he had a defective device (Droid Incredible 2). I showed him how to resize his media for transmission via MMS. I sent several photos and movies from his phone to mine and showed him how to send larger media files via e-mail atachment. When he forgot how to follow these instructions, he went back to the local store. No one at the store could complete these simple steps–so they ordered a replacement device!

      The techies Verizon is now targeting are NOT the people who take up the time of the often inadequately trained people charged with providing the vaunted SUPERIOR technical support to Verizon customers.

    • CapnShiner

      If Verizon claims their support is superior and this is what it’s like, I am scared to think how bad it is with the other carriers.

    • balthuszar

      i called one time to get my husbands phone fixed…and i told them from the start that i had done a battery pull, and a factory reset…and he STILL started walking me through how to do those two things

  • TJz

    LoL yeah……

  • Treknologist

    Once my Verizon contract is over, I think I’m jumping ship to AT&T. Though I’m not a fan of AT&T (due to a poor experience in the past), I want to switch to a GSM provider and I want to just buy a Nexus phone from Google. I’m sick of contracts and other problems I’ve had with Verizon when I travel. I just hope the dropped calls with AT&T have reduced in number. That was pretty bad several years ago when I had them.

    • RedPandaAlex

      If T-mobile is an option, they’re the first I know of that actually provides a discount if you bring your own phone.

      • Treknologist

        Thanks! Once I am off-contract, I’ll see what offers both AT&T and T-Mobile have, though I do get 10% off on AT&T because of my job.

      • T-Mobile is where I am headed…

      • As long as your phone supports their weird 1700MHz band, which is false for probably more than 99% of phones made for the rest of the world.

        Are all GSM phones sold in the US penta-band?

        • Droidzilla

          The GNex on the Play store is, and probably whatever else they end up selling there.

      • Danny

        I just made the switch from Verizon to T-Mobile…not only did I save money down from about 220 a month with Verizon to 130 a month with T-Mobile, but I also use my Galaxy Nexus from Google Play store and it works great! Only down side is with T-Mobile I have great HSPA+ speeds in most major cities, but I loss all data when going between cities (it drops down to edge so I still get voice and txt). What I did was went into T-Mobile and got a new phone and tested it out for 14 days then returned it got all my money back (aside restock fee) and bought the SIM card for my Galaxy Nexus.

    • Took the words out of my mouth..

  • Buur

    “We always review our technology choices to ensure that we provide the best solution for as many customers as possible.”

    So the best solution is to lock customers out from doing what they want, while not harming or helping any of the customers that don’t care about it either way?

  • marty jones

    Absolute power corrupts absolutely.

    • CIFchamp24

      No quotes or citation???

      • summit1986

        Lord John Emerich Edward Dalberg-Acton

  • Ken Bosse

    Rooting is our choice, not theirs. You root, you dont get VZW support. I’m fine with that, but it should still be our option what we want to do with our phones

    • RedPandaAlex

      Doesn’t HTC make you go online and register your device to unlock it so they can keep track of who’s device is legitimately broken and who messed up their own device? I’m fine with something like that.

      • Yea, you get your unlock key after registering with HTC. They even walk you through how to unlock your phone.

      • J Dub


    • JustAnAngryJOE2

      Plus who really wants VZW Support anyway, majority of them are Idiots anyway..literally

      • New_Guy

        You are completely telling the truth about that. The advice they give is hilarious at best.

        • Cowboydroid

          Most people rooting their devices know far more about their device than any Verizon “support” drone. I sometimes wonder where they find those people.

          • JoshGroff

            That’s because we prefer office work to being corporate retail drones.

          • New_Guy

            They don’t necessarily hire people based on how much they know. People who know (like us), will inevitably teach. They’d much rather people who can be trained on and will accept the BS. If you and I were ever sitting in one of those training rooms and they said. “always advise the customer to download an app killer,” we would both walk out immediately.

          • JustAnAngryJOE2

            sad thing is though very few, they actually do have trainers that are that in depth as we are but the higher ups more or less give them the basement maneuver, more or less if your willing to play ball we will let you out kinda thing lol

        • Ashadan

          oh your (insert name of phone other than a moto razr) isnt working? well why dont you trade it in for the brand new razr maxx becuase it’s SOOO much better than everything, even sex!

        • LordStickMax

          Seriously idk how many of them just suggest a factory reset.

          • picaso86

            ^ Oh my God! this is so true!

          • Knlegend1

            That’s all they know lol.

        • kashtrey

          Most of the time it’s: “have you tried rebooting your phone?” or “okay, power down the device, remove the battery, please wait a minute, now put the battery back in and restart the phone. is the problem solved?” If that doesn’t work it’s “well you seem to be under warranty, I’ll send you out a refurb.” lol

          • JustAnAngryJOE

            That is exactly what they say, too and i kid you not upper management will literally state its not their job to know the details of their product. Thats what the manufacturer is for . Got to love Americas #1 NWK at passing the Buck and pure contradiction of the Air

          • userjoe9066

            To their defense though, a lot of the time that will solve many very BASIC issues. Many years working in IT and Technology in general has taught me that just rage quitting and starting over often times resolves very minor issues people have.

          • New_Guy

            Haha! I had a power button (hardware) that physically broke on my Thunderbolt and they insisted that I call from another line so they can talk to me while I try removing the battery and resetting the phone. After rounds of “Are you kidding me, the button, the BUTTON, is broken! What will resetting it do?!” they finally got me on the phone with a lady that gave in and sent a refurb. But, not until two calls and about 30 minutes worth of my time.

            What a joke!

        • michael arazan

          So does verizon still support the app market? That is unapproved software, or did verizon test every app in the play/ amazon market, not to mention the off market apps? Downloading an app is software like a modded os not to mention skins to put on your device like nova launcher. So are they going to ban people from using the play/amazon market on vzw? Somehow all this stuff is suppose to affect their secret propietary 4g network, that’s why ota updates take so long, because vzw won’t allow google or phone companies have the code to update the software and verizon adds it after the update is ready, and then “tests” it for 4-6 months.

          • New_Guy

            The truth is, the unapproved software they don’t like does not come from the market. It is the type of software that manipulates the read only memory; i.e., custom ROM’s. The problem is that people like you and I who are smart enough and bold enough to realize that we have already paid for our data and won’t pay for it twice know that flashing custom roms will allow us access to our wifi tether. We effectively (though rightfully) eliminate a potential revenue stream for VZW. The CEO is actually brilliant in the fact that he stopped fighting us and said, “if you want unlimited tethering, I’ll give it to you. But, it will cost you. How’s $50/gb sound?”

            The share everything plans, encrypted bootloaders, and the phasing out of unlimited data plans entirely, all point to one thing: VZW has declared war on the Super User. I, for one, am moving on and will fight this war with my wallet my friend.

          • michael arazan

            In the play market their is a non rooted app that allows the phone to tether devices and make your wifi hotspot for free, thanks to droid life for pointing it out. just an fyi. And I too will move on when/if they remove my g-fathered unlimited data too, and will go to sprint in 2013 they will have their true lte network started and running.

      • AlexKCMO

        That’s the truth. I went to the store to see if they had any SGSIII display units so my wife could see if she wants a white one, they swore to me the phone was not out yet and that we didn’t have the SGSIII. We then showed them the phone and they just stumbled while we said we’d be back in a few days.

        • coolsilver

          That must been priceless when you said, Oh Really.. Like this one here?

          • AlexKCMO

            It was pretty amazing. How could these dumbasses not know the pre-orders were going out early?

    • Damn Europeans don’t know how good they have it..

      • strows

        it’s true they do. you would think that we would be getting all the love…

    • VZWIndirect

      I can, at least partially, understand where they are coming from here. I see at least 1 or 2 phones a week come into the store for warranty exchange that have been rooted, custom ROM’s installed, and or bricked. And, with most of these customers, they expect me to fix their screw-ups. Now, at least as a tech, I can usually get their phone back to life (for a fee), but I can see where VZW doesn’t want their barely trained “tech support” staff to have to mess with customized phones.

      Personally, I would like to see some way of coding the phone to show if it had been rooted, or had a custom ROM installed, and if so, void the warranty. If the customer wants to play around inside their device, and is willing to accept the risk, than so be it.

      The problem is not with informed users, its with the average teenager that Google’s up info on installing a new ROM for their phone, then bricks it, and wants VZW to replace the phone.

      • Sp4rxx

        Or, like HTC, walk you through the safe way of unlocking your phone and provide steps on how to fix a potential brick.

        Instead of being all high and mighty about it (not you, but VZW), offer tools to do it right.

        It’s a flat out lie that it would interfere with how you connect to the network if rooted/unlocked – especially if you were offered the tools to take it back to stock.

      • Jake

        Just off zero device support plans at a discount for people like us. Problem solved! We don’t hassle their support staff for stuff we caused unless we are ready for a big fee. They can save some cash by laying off some support staff bogged down by stupid users trying to pimp their phones and failing.

      • Love this comment. Respect.

      • AnAngryJOE

        Funny you should say that, i myself used to be a VZW tech back in the day and i had actually written a small guide for the pwrs that be to check a device for root, since at the time they were firing folks for swapping out rooted devices and you know what there response was…It takes too much time to do it and even if we inform the customer that the warranty is void, somehow we the store are still obligated to help them? Lol next thing i know im out of a job for being smart.

      • I wouldn’t want it to fully void the warrenty. Many of us root and install new roms but our hardware can just die. I understand if we killed something software wise but if the screen just stops working then it is Samsung’s fault not mine.

        • balthuszar

          but if the screen dies, or anything else that causes the phone to not be able to be turned on…how would they know it’s rooted?

      • junjlo

        the thing that kills me is ya its a brick in a normal persons hands but when they take it it they cant almost always unbrick your phone

  • I hate you verizon

  • A-are you guys crazy?! Locked bootloaders ftw!

  • T4rd

    All the more reason to leave them and go with a no-contract carrier with an unlocked phone of your choice. This is what I’m doing when then force me off unlimited data. I understand it will hurt a bit more on initial cost, but there comes a point when we have to vote with our wallet and take a stance against this BS. Carriers should only provide the connection, not regulate what devices we put on it and what we can do with them..

    • Droidzilla

      This is so true, but unfortunately, in my area, no one has the network that Verizon does.

  • big007hed

    They have gotten so big they can do what they want….

  • This proves it. The guy with the biggest pecker gets all the girls.

    Why else do we put up with the abuse?

  • Apostrafee

    That explanation makes as much sense as the one they gave for the upgrade fee

  • Relentlesspace

    Anybody know how to bypass the activation screen on the Verizon S3 yet?

    • tyguy829

      Have you tried the four corner trick yet?

      • Relentlesspace

        that’s only for motorola droids, i believe

        • Matthew Harmon

          Corner trick woks on my Galaxy Nexus…

          • Relentlesspace

            Doesn’t work for the S3

  • Wes

    I bet they got fed up with idiots bricking their phones and expecting support to help them.

    • I would bet that the number of people that have actually bricked a phone and cried to Verizon is beyond minimal.

      • Diablo81588

        I disagree. Go on Droid forums and look at all the idiots that try to install leaks, soft brick their phone, have no idea that it’s very easy to fix if you do your research, and then go file a warranty claim.

        • Guest

          Said idiots are still going to try to do the same, except they will brick it that much easier.

          • Droosh

            That’s the key point. This will only lead to more soft bricks wasting their support team’s time.

        • r0lct

          All 1,000 of them? I doubt that shows up on a revenue report as a unique line item.

        • Droidzilla

          Do you realise how many customers Verizon has? Here’s a hint: if you can quantify the problem customers by individually reading about them on forums, it’s not statistically significant.

      • J_Boch

        Add to that its easier to brick when Verizon makes it more difficult rather then, gasp, leaving it open and making recovery easier Ala nexus

      • moelsen8

        if verizon really wanted to help their customers, they’d provide a utility program to reflash the phone to stock firmware in one-click. much like reinstalling windows. even apple will restore the phone’s stock software. all verizon seems to be able to do is pile-on levels of added complexity to ensure that you’re probably going to brick your phone at some point if you screw around with it.

      • Glen49

        On a recent visit to a Verizon store, I spoke to the sales rep. I told him that the vast majority of people who root their phones pose no risk or burden to Verizon. We do NOT expect software/OS support from Verizon customer support and are fully capable of unbricking a phone, should that happen. He agreed and admitted that he had rooted all of his Android phones.

        Verizon’s claim that this group of Android enthusiasts pose a major problem for their customer support department is absurd. And how in the world does changing the software on the phone I purchased using the reasonable amount of data which I purchase every month threaten the experience of ANY other user?

        This is especially disappointing after leaving behind the high quality radios of the Motorola phones in hopes of avoiding the tedium of constantly trying to work around their locked bootloader. Bad move Verizon.

  • I’ve yet to see a phone from verizon that had an unencrypted bootloader (not including the nexus)…

    • mustbepbs

      The Fascinate.

    • haha


    • I may be wrong, but I thought all of the HTC phones were unencrypted and even some of them are unlocked.

    • tyguy829

      Uhhh every single samsung phone on verizon to date except the s3, an option on every htc phone all the way back to the droid eris. It really has just been motorola up until this point (except for the og droid of course)

  • Willie

    Verizon really blows!!!

  • Dan Rogers

    I am not at all surprised by this…

  • Verizon sucks scrotum.

  • *facepalm*

  • Guest

    Verizon being Verizon.