Home

Share this Story

HTC Rep: DROID Incredible No Longer Receiving Gingerbread

Uh oh, a storm may be brewin’.  One of our readers reached out to HTC to check on the status of the Gingerbread (Android 2.3) update for the DROID Incredible that we have been told was coming time and time again, and received some pretty striking news.  The original Inc is no longer on their list of “certain phones” that will receive 2.3?  I seriously hope this is one big mistake.

The odd thing here, is that test builds have been floating around in the wild for quite some time now, so why pull the plug?  According to this rep, this update will not improve the user experience, features, performance and usability of the Incredible.

Dear XXXXXXXXXX,

Thank you for taking the time to contact HTC in regards to Operating System upgrades to your Droid Incredible, XXXX.

Our goal is to give every customer the best possible experience on every phone. Every HTC phone is a combination of a unique HTC hardware and software experience and a core operating system. We only update our phones if it will provide an overall improved user experience as we balance features, performance and usability. Because of this, we will only be updating certain phones to Gingerbread. At this time, the Droid Incredible is not on that list.

We apologise for any inconvenience this may cause XXXX, and we hope that this does not detract from your enjoyment and use of the HTC Incredible. We deeply regret any dissatisfaction this issue may have caused. As always, we are here to answer any technical questions or concerns you have from 6am to 1am EDST, 7 days a week, or by phone at 1-866-449-8358. You may also visit us at www.htc.com/us/support for further assistance, user manuals, and helpful tips.

To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 11USCW33ENA001610.

Sincerely,

Stephen

HTC

Any chance Mr. Stephen confused the Incredible with the Eris?  I certainly hope so.  We’ll be digging for confirmation on this.  Stay with us, peeps.

Cheers Josh!

  • Thompson812531

    I  just recieved ota gingerbread 2.34 update from verizon on 11/15/2011 for incredible.

  • Anonymous

    Who’s a boss? I’m a boss. But who’s salad would i love to toss… Steve Jobs for puttin a hurtin on the squirtin

  • Kendal Graves

    Whoops! Double post

  • Kendal Graves

    I got a different response today:

    I certainly understand how frustrating it can be when you are
    trying to find out about update. Being that it is a combined effort
    between HTC, Google, and your carrier to produce working updates for our
    Android devices, we don’t have any information about updates that are
    coming out until they are released for those devices. When an update is
    available for your device you will receive a notification letting you
    know. What you can do is keep an eye out on HTC’s social network pages,
    Facebook and Twitter pages, as well as your carrier’s webpage for more
    information about updates.

    To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number

  • http://boxireto.no-ip.info/purchase-cheap-elavil-without-rx.html Highway771976

    A lot of thanks for your whole labor on this blog. Debby enjoys doing investigations and it is easy to see why. Most people know all concerning the lively mode you produce efficient strategies by means of this web blog and as well as welcome participation from people on that subject matter so our child is undoubtedly learning a lot of things. Have fun with the rest of the year. Your performing a really good job.

  • Garrett

    Not that it helps now, but Android 2.4 (Ice Cream Sandwich) is supposed to fix some of these issues of fracturing and compatibility between versions.  They’re also requiring that hardware vendors (like HTC) promise to support upgrades for 18 months after the release of the phone.

  • victor manso

    WHY??? :-( our salvation are the roms

  • victor manso

    WHY??? :-( our salvation are the roms

  • Alexa White

    I sent an email to HTC’s customer support after seeing this.  This is the response I got just now:

    “We certainly understand wanting to keep your
    device up to date. At this time, HTC Technical Support has received no
    information at this time regarding any plans to cease the Android 2.3
    update for the Droid Incredible.

    At this time, we can only
    recommend that you keep watch on our website at http://www.htc.com/us or
    our Facebook page at http://www.facebook.com/HTC for any official
    information as it is announced.

    Feel free to contact us again
    should you have any further questions. If you feel more comfortable
    discussing issues by phone, you can contact Technical Support at
    1-866-449-8358, 6 am to 1 am EST, 7 days a week.

    To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 11USCW33ENA001992.

    Sincerely,

    Dayton

    HTC”

    So their technical support have no plans to cease the 2.3 update for Incredible, at least according to Dayton.

  • http://pulse.yahoo.com/_UO5XMJXG76LDOKSSONPLTIE4CU Eduardo Church

    I just paid $22.85 for an iPad 2-64GB and my girlfriend loves her Panasonic Lumix GF 1 Camera that we got for $38.76 there arriving tomorrow by UPS. I will never pay such expensive retail prices in stores again. Especially when I also sold a 40 inch LED TV to my boss for $674 which only cost me $62.81 to buy. Here is the website we use to get it all from, CentHub.com

  • jeffrey morin

    why do people keep saying that 2.3 was a minor upgrade? have you heard of power management. battery life is greatly improved over 2.2. just because there weren’t a lot of flashy details doesn’t mean it wasn’t a needed upgrade. and just because vzw and htc are a load of greedy jerkoffs doesn’t mean people should be forced to use outdated software. people who don’t understand or care about rooting their phones shouldn’t be left behind. the original dinc can certainly handle gingerbread. hopefully the rep was just wrong about this.

  • flatworm

    As most of you know I have been one of the most vocal and staunchest defenders of the HTC Droid Incredible on these forums.  I can no longer give this product or this company my support.

    I contacted HTC after I read that they were not planning to update the Droid Incredible to Android 2.3 “Gingerbread” despite many assurances from Verizon and HTC, and many articles in the technical press, that they were going to do so soon, with the date being pushed repeatedly into the future.  The following is my initial query to HTC’s support, their reply to me, and my response.

    First, my initial contact:
    ________________________

    I have just heard today, to my tremendous surprise, disappointment and anger, that you have dropped all plans to update the operating system of the Droid Incredible to Android 2.3 “Gingerbread.”

    This stands in stark contrast to information I received numerous times in the past from both HTC and Verizon Wireless, and also contradicts information I have read in the technical press on many occasions.

    Could this really be true?  If so, let me express my deep disappointment and resentment, while at the same time giving you my complete and honest assurance that I will never again for the rest of my entire life purchase or recommend any HTC product.  Note that I am a highly respected communications technician and administrator, previously the Internet Services Administrator for NASA Headquarters, and my opinion on these matters is sought out by literally hundreds of other people, many of whom purchased the Incredible solely at my recommendation.

    Please tell me that I have been misinformed, because this is unacceptable with my phone still under contract for many months to come.
    ________________________

    An HTC support person, “Stephen,” responded:

    Dear (redacted),

    Thank you for taking the time to contact HTC in regards to Operating System upgrades to your Droid Incredible, (redacted).

    Our goal is to give every customer the best possible experience on every phone. Every HTC phone is a combination of a unique HTC hardware and software experience and a core operating system. We only update our phones if it will provide an overall improved user experience as we balance features, performance and usability. Because of this, we will only be updating certain phones to Gingerbread. At this time, the Droid Incredible is not on that list.

    We apologise for any inconvenience this may cause (redacted), and we hope that this does not detract from your enjoyment and use of the HTC Incredible. We deeply regret any dissatisfaction this issue may have caused. As always, we are here to answer any technical questions or concerns you have from 6am to 1am EDST, 7 days a week, or by phone at 1-866-449-8358. You may also visit us at http://www.htc.com/us/support for further assistance, user manuals, and helpful tips.
    ________________________

    And this was my final communication with this despicable corporation:

    This is unacceptable.  I am quite certain that most of the more technically-oriented people who had been pleased with your product will find it similarly unacceptable and will abandon your company’s products in their future purchasing decisions, as I will.

    While I will stick with Verizon because they provide truly excellent coverage and user support, when my current contract with Verizon runs out next April I shall opt for a product from Samsung, Motorola, or another manufacturer who has shown themselves to be more willing to stand behind their products than you have done.  The HTC Incredible broke new ground for usability, quality, features and convenience.  It is the product that put HTC on the map, so to speak, and your decision to discontinue full support while most of its owners remain under contract is inexplicable to me, and totally, incontrovertibly, and unforgivably unacceptable.  It damages your company’s reputation beyond all repair, and I shall never purchase or recommend your products again.

    I shall furthermore express my negative opinion of your extraordinarily substandard behavior in this regard as frequently and widely as possible, on Internet forums and elsewhere, in hopes that others do not make the same mistake that I made in expecting you to stand behind your products.  I mean, Gingerbread was released last NOVEMBER, when my phone was only a few months into its contract.  There is no excuse for this.

    I am looking forward to April with a feeling of great anticipation for putting HTC in my past for good.

  • Mkoyerp

    I want to know how different the incredible 2 is from the incredible that the inc2 gets 2.3 and the original inc will not.

  • Milkweed25

    People are jumping to Apple… Really? People say Apple supports their phones longer.. Of course they do, they only put out 1 phone every 2 to 3 years. If they didn’t support it they wouldn’t have a phone. Some Android phones aren’t as good as other Android phones for many reasons. Android gives you the option to choose many different styles of phones that are to your liking. Do your research on the phone, try to pick the best phone FOR YOU. Some phones may not be supported later which is a bummer but at least you get to pick a phone that is Unique to you. I think HTC and Verizon are wrong for not supporting the Incredible but the option to Root is out there. Support Android and the many Options it allows. Grab a friends Iphone, grag another friends Iphone, juggle them, stop … okay which phone is which friends????

  • Htcbullshit

    This is why I’m switching to apple. This phone have been a horrible disappointment along with HTC.

    • Anonymous

      I’m no Apple fan, and use only Android phones, but at least Apple doesn’t obsolete phones this fast. Google released GB only about 6 months after the Incredible. Now between HTC and VZW they have managed to crap on one of their best 2010 phones.

      Why is Verizon forcing 2 year contracts on phones that will be supported for a year or less?

      And a big FU to HTC for abandoning their phone.

  • Mike Robertson

    It’s not really a question of which is better, Froyo or Gingerbread, it’s supporting you products with updated software. There’s no doubt that Dinc handles Gingerbread. I’m glad I rooted and have had GB for 6 mo.s. This makes me rethink my decision of surpassing Bionic for Vigor.

  • http://twitter.com/smartphone_info Smartphone Report

    After how badly Gingerbread borked the EVO, I can see why Verizon would pass on updating the Incredible… Let’s all watch our Sense screens reload now…

  • Anonymous

    tinyurl.com/2df4ccp

  • Dblue31

    Take that comment with a grain of salt because I just got this response just a few moments ago from HTC, so until we hear that its not coming officially or it is coming officially either calm down or look for alternatives if its so important to get GingerbreadDear ,I understand you would like some information about Gingerbread on the Incredible. I know how important it is to get the latest software and I will be happy to assist. I do not have an ETA for the update; essentially the moment HTC and Verizon both complete quality assurance testing the update will be pushed over the air to users and I cannot predict precisely when that will happen. I can tell you that our devices at technical support just received a build of the update so we can support users once it goes live, so that is probably a good sign. My apologies I don’t have a specific date for you, however.To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 11USCW33ENA001972.Sincerely,DouglasHTCWant to see what others are saying? Have a question to ask other HTC fans?Become a fan of HTC facebook.com/htcFollow us on Twitter twitter.com/htcSubscribe to our YouTube Channel youtube.com/htcExplore our development resources developer.htc.comWe are unable to receive replies to this email account. Please visit us at htc.com if you have any questions or need further assistance.

  • Bob K

    that’s why I stopped caring about official updates and use cyanogenmod.

  • http://pulse.yahoo.com/_S7ZYZUI56J7G64LSVKWSKY7VEI Keith Wood

    I just paid $22.85 for an iPad 2-64GB and my girlfriend loves her Panasonic Lumix GF 1 Camera that we got for $38.76 there arriving tomorrow by UPS. I will never pay such expensive retail prices in stores again. Especially when I also sold a 40 inch LED TV to my boss for $674 which only cost me $62.81 to buy. Here is the website we use to get it all from, CentHub.com