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HTC Rep: DROID Incredible No Longer Receiving Gingerbread

Uh oh, a storm may be brewin’.  One of our readers reached out to HTC to check on the status of the Gingerbread (Android 2.3) update for the DROID Incredible that we have been told was coming time and time again, and received some pretty striking news.  The original Inc is no longer on their list of “certain phones” that will receive 2.3?  I seriously hope this is one big mistake.

The odd thing here, is that test builds have been floating around in the wild for quite some time now, so why pull the plug?  According to this rep, this update will not improve the user experience, features, performance and usability of the Incredible.


Thank you for taking the time to contact HTC in regards to Operating System upgrades to your Droid Incredible, XXXX.

Our goal is to give every customer the best possible experience on every phone. Every HTC phone is a combination of a unique HTC hardware and software experience and a core operating system. We only update our phones if it will provide an overall improved user experience as we balance features, performance and usability. Because of this, we will only be updating certain phones to Gingerbread. At this time, the Droid Incredible is not on that list.

We apologise for any inconvenience this may cause XXXX, and we hope that this does not detract from your enjoyment and use of the HTC Incredible. We deeply regret any dissatisfaction this issue may have caused. As always, we are here to answer any technical questions or concerns you have from 6am to 1am EDST, 7 days a week, or by phone at 1-866-449-8358. You may also visit us at www.htc.com/us/support for further assistance, user manuals, and helpful tips.

To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 11USCW33ENA001610.




Any chance Mr. Stephen confused the Incredible with the Eris?  I certainly hope so.  We’ll be digging for confirmation on this.  Stay with us, peeps.

Cheers Josh!

  • Thompson812531

    I  just recieved ota gingerbread 2.34 update from verizon on 11/15/2011 for incredible.

  • Anonymous

    Who’s a boss? I’m a boss. But who’s salad would i love to toss… Steve Jobs for puttin a hurtin on the squirtin

  • Kendal Graves

    Whoops! Double post

  • Kendal Graves

    I got a different response today:

    I certainly understand how frustrating it can be when you are
    trying to find out about update. Being that it is a combined effort
    between HTC, Google, and your carrier to produce working updates for our
    Android devices, we don’t have any information about updates that are
    coming out until they are released for those devices. When an update is
    available for your device you will receive a notification letting you
    know. What you can do is keep an eye out on HTC’s social network pages,
    Facebook and Twitter pages, as well as your carrier’s webpage for more
    information about updates.

    To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number

  • A lot of thanks for your whole labor on this blog. Debby enjoys doing investigations and it is easy to see why. Most people know all concerning the lively mode you produce efficient strategies by means of this web blog and as well as welcome participation from people on that subject matter so our child is undoubtedly learning a lot of things. Have fun with the rest of the year. Your performing a really good job.

  • Garrett

    Not that it helps now, but Android 2.4 (Ice Cream Sandwich) is supposed to fix some of these issues of fracturing and compatibility between versions.  They’re also requiring that hardware vendors (like HTC) promise to support upgrades for 18 months after the release of the phone.

  • victor manso

    WHY??? 🙁 our salvation are the roms

  • victor manso

    WHY??? 🙁 our salvation are the roms

  • Alexa White

    I sent an email to HTC’s customer support after seeing this.  This is the response I got just now:

    “We certainly understand wanting to keep your
    device up to date. At this time, HTC Technical Support has received no
    information at this time regarding any plans to cease the Android 2.3
    update for the Droid Incredible.

    At this time, we can only
    recommend that you keep watch on our website at http://www.htc.com/us or
    our Facebook page at http://www.facebook.com/HTC for any official
    information as it is announced.

    Feel free to contact us again
    should you have any further questions. If you feel more comfortable
    discussing issues by phone, you can contact Technical Support at
    1-866-449-8358, 6 am to 1 am EST, 7 days a week.

    To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 11USCW33ENA001992.




    So their technical support have no plans to cease the 2.3 update for Incredible, at least according to Dayton.

  • I just paid $22.85 for an iPad 264GB and my girlfriend loves her Panasonic Lumix GF 1 Camera that we got for $38.76 there arriving tomorrow by UPS. I will never pay such expensive retail prices in stores again. Especially when I also sold a 40 inch LED TV to my boss for $674 which only cost me $62.81 to buy. Here is the website we use to get it all from, CentHub.com

  • jeffrey morin

    why do people keep saying that 2.3 was a minor upgrade? have you heard of power management. battery life is greatly improved over 2.2. just because there weren’t a lot of flashy details doesn’t mean it wasn’t a needed upgrade. and just because vzw and htc are a load of greedy jerkoffs doesn’t mean people should be forced to use outdated software. people who don’t understand or care about rooting their phones shouldn’t be left behind. the original dinc can certainly handle gingerbread. hopefully the rep was just wrong about this.

  • flatworm

    As most of you know I have been one of the most vocal and staunchest defenders of the HTC Droid Incredible on these forums.  I can no longer give this product or this company my support.

    I contacted HTC after I read that they were not planning to update the Droid Incredible to Android 2.3 “Gingerbread” despite many assurances from Verizon and HTC, and many articles in the technical press, that they were going to do so soon, with the date being pushed repeatedly into the future.  The following is my initial query to HTC’s support, their reply to me, and my response.

    First, my initial contact:

    I have just heard today, to my tremendous surprise, disappointment and anger, that you have dropped all plans to update the operating system of the Droid Incredible to Android 2.3 “Gingerbread.”

    This stands in stark contrast to information I received numerous times in the past from both HTC and Verizon Wireless, and also contradicts information I have read in the technical press on many occasions.

    Could this really be true?  If so, let me express my deep disappointment and resentment, while at the same time giving you my complete and honest assurance that I will never again for the rest of my entire life purchase or recommend any HTC product.  Note that I am a highly respected communications technician and administrator, previously the Internet Services Administrator for NASA Headquarters, and my opinion on these matters is sought out by literally hundreds of other people, many of whom purchased the Incredible solely at my recommendation.

    Please tell me that I have been misinformed, because this is unacceptable with my phone still under contract for many months to come.

    An HTC support person, “Stephen,” responded:

    Dear (redacted),

    Thank you for taking the time to contact HTC in regards to Operating System upgrades to your Droid Incredible, (redacted).

    Our goal is to give every customer the best possible experience on every phone. Every HTC phone is a combination of a unique HTC hardware and software experience and a core operating system. We only update our phones if it will provide an overall improved user experience as we balance features, performance and usability. Because of this, we will only be updating certain phones to Gingerbread. At this time, the Droid Incredible is not on that list.

    We apologise for any inconvenience this may cause (redacted), and we hope that this does not detract from your enjoyment and use of the HTC Incredible. We deeply regret any dissatisfaction this issue may have caused. As always, we are here to answer any technical questions or concerns you have from 6am to 1am EDST, 7 days a week, or by phone at 1-866-449-8358. You may also visit us at http://www.htc.com/us/support for further assistance, user manuals, and helpful tips.

    And this was my final communication with this despicable corporation:

    This is unacceptable.  I am quite certain that most of the more technically-oriented people who had been pleased with your product will find it similarly unacceptable and will abandon your company’s products in their future purchasing decisions, as I will.

    While I will stick with Verizon because they provide truly excellent coverage and user support, when my current contract with Verizon runs out next April I shall opt for a product from Samsung, Motorola, or another manufacturer who has shown themselves to be more willing to stand behind their products than you have done.  The HTC Incredible broke new ground for usability, quality, features and convenience.  It is the product that put HTC on the map, so to speak, and your decision to discontinue full support while most of its owners remain under contract is inexplicable to me, and totally, incontrovertibly, and unforgivably unacceptable.  It damages your company’s reputation beyond all repair, and I shall never purchase or recommend your products again.

    I shall furthermore express my negative opinion of your extraordinarily substandard behavior in this regard as frequently and widely as possible, on Internet forums and elsewhere, in hopes that others do not make the same mistake that I made in expecting you to stand behind your products.  I mean, Gingerbread was released last NOVEMBER, when my phone was only a few months into its contract.  There is no excuse for this.

    I am looking forward to April with a feeling of great anticipation for putting HTC in my past for good.

  • Mkoyerp

    I want to know how different the incredible 2 is from the incredible that the inc2 gets 2.3 and the original inc will not.

  • Milkweed25

    People are jumping to Apple… Really? People say Apple supports their phones longer.. Of course they do, they only put out 1 phone every 2 to 3 years. If they didn’t support it they wouldn’t have a phone. Some Android phones aren’t as good as other Android phones for many reasons. Android gives you the option to choose many different styles of phones that are to your liking. Do your research on the phone, try to pick the best phone FOR YOU. Some phones may not be supported later which is a bummer but at least you get to pick a phone that is Unique to you. I think HTC and Verizon are wrong for not supporting the Incredible but the option to Root is out there. Support Android and the many Options it allows. Grab a friends Iphone, grag another friends Iphone, juggle them, stop … okay which phone is which friends????

  • Htcbullshit

    This is why I’m switching to apple. This phone have been a horrible disappointment along with HTC.

    • Anonymous

      I’m no Apple fan, and use only Android phones, but at least Apple doesn’t obsolete phones this fast. Google released GB only about 6 months after the Incredible. Now between HTC and VZW they have managed to crap on one of their best 2010 phones.

      Why is Verizon forcing 2 year contracts on phones that will be supported for a year or less?

      And a big FU to HTC for abandoning their phone.

  • Mike Robertson

    It’s not really a question of which is better, Froyo or Gingerbread, it’s supporting you products with updated software. There’s no doubt that Dinc handles Gingerbread. I’m glad I rooted and have had GB for 6 mo.s. This makes me rethink my decision of surpassing Bionic for Vigor.

  • After how badly Gingerbread borked the EVO, I can see why Verizon would pass on updating the Incredible… Let’s all watch our Sense screens reload now…

  • Anonymous


  • Dblue31

    Take that comment with a grain of salt because I just got this response just a few moments ago from HTC, so until we hear that its not coming officially or it is coming officially either calm down or look for alternatives if its so important to get GingerbreadDear ,I understand you would like some information about Gingerbread on the Incredible. I know how important it is to get the latest software and I will be happy to assist. I do not have an ETA for the update; essentially the moment HTC and Verizon both complete quality assurance testing the update will be pushed over the air to users and I cannot predict precisely when that will happen. I can tell you that our devices at technical support just received a build of the update so we can support users once it goes live, so that is probably a good sign. My apologies I don’t have a specific date for you, however.To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 11USCW33ENA001972.Sincerely,DouglasHTCWant to see what others are saying? Have a question to ask other HTC fans?Become a fan of HTC facebook.com/htcFollow us on Twitter twitter.com/htcSubscribe to our YouTube Channel youtube.com/htcExplore our development resources developer.htc.comWe are unable to receive replies to this email account. Please visit us at htc.com if you have any questions or need further assistance.

  • Bob K

    that’s why I stopped caring about official updates and use cyanogenmod.

  • I just paid $22.85 for an iPad 264GB and my girlfriend loves her Panasonic Lumix GF 1 Camera that we got for $38.76 there arriving tomorrow by UPS. I will never pay such expensive retail prices in stores again. Especially when I also sold a 40 inch LED TV to my boss for $674 which only cost me $62.81 to buy. Here is the website we use to get it all from, CentHub.com

  • Anonymous

    Hurry up Nokia and Windows Phone Mango. Come to Verizon!

  • Maybe they realized the dev community could do a better job than they could. As long as they provide a bootloader unlock, who cares? I’d rather have a bootloader unlock than a “stock” ROM.

    • RW-1

      I have to say I disagree to a point on that.

      If HTC releases a GB build, then (hopefully) everything works on it, it may not work well, but it works.
      Then the dev’s take that and improve on it dramatically.

      If not, then you are stuck trying to correct issues without a frame of referance, because froyo to GB has some internal code changes …  (i.e. libaudio)

  • MrDinc

    I’m just sad because I had to get an insurance replacement for my Dinc. Asurion sent me a Dinc2 with 2.2.3. BOO! no more root for me for a while. But at least a still keep my GB. I hope Revolutionary is ready for the masses soon.

  • Anonymous

    I got the same email just yesterday.  Time to look into just how to fully root my phone and what prep work needs to be done to be successful.  CM7 here I com.

  • most people don’t want or need to root but I’m telling you the Droid Incredible running OMGB is nothing short of incredible and the way this phone was meant to live out the rest of it’s days. unless we can get some Ice Cream Sandwich action that is. 😉

  • This is the problem with sense….sense is getting so big that its had to push out updates…they need to downsize sense by a lot its just too much

  • Am i the only one to notice there are a few spelling errors and grammar errors? Such as 
    they have apologize spelled as apologise. 

    • “Apologise” is the Queens English, Doo-mas.

      • OH NO YOU DIDN’T!!! You just hit him with the Queen’s grammatical smack down!!!  OH NO YOU DIDN’T!!

      • Steve

        Oh, so Taiwan is located in GB? I think not.

  • Eric

    This is said if its true. The DInc is a great phone. IMO one of the best of all time, but it could have been legendary if it wasn’t for stock shortages and for the shitty step child treatment it got from Verizon and HTC. 

    Glad I got one of the test builds cuz the g/b update majorly improved battery life for it.

  • why would they update a phone that’s over a year old? didn’t it already get an update from 2.1 to 2.2?  it’s not worth the cost of supporting updates on old phones.

  • Anonymous

    Well they are right there is no real user experience increase but still nice to have latest other than joy.  Even Nexus One got it and it has the same hardware as Dinc.   Glad I jumped on SkyRaider 4.3

  • Drummer62

    I emailed them on August 1st and here is the reply I received…….. maybe things changed that quickly???

    Dear P D

    We are more than happy to be able to provide some clarity to the situation at hand.Currently,
    our developers have to work with Verizon to determine when and if a ROM
    upgrade will be available. Unfortunately, there is no estimated time
    for availability of any ROM update. Please check the HTC America website
    for any software updates that may be released, http://www.htc.com/us. Just click on the support link then choose your device.Phil, we do apologize for any inconvenience that this may cause.To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 11USCWxxxxxxxx..Sincerely,SamanthaHTC

  • Dondon

    Btw for those that that think STOCK android is better than sense ui…… Please try again. Browser, and email and widgets blow away stock android….and anything the market offers.

  • Dondon

    Umm so what does anyone realy notice the difference between gingerbread and froyo performance wuse. I think not. But i do think htc should update sense a tad bit for the incredible. If onlt because of that worthless mouse pad on the phone lol.

    • worthless mousepad? you mean the optical trackpad? I use it everyday and I look for it out of habit on anybody else’s phone that I use. And yes, there is a noticeable performance change from 2.2 to 2.3

      • hkklife

        Not to mention, but depending on the device, there battery life improvements in GB that range from minor to substantial.   What a huge blow for the DINC. I think that is a prime example of a phone that was well ahead of the curve when it was released and could easily handle GB but HTC and VZW want to pull the plug on it prematurely.  While a complelling case could be made for the OG Droid due to age and limited RAM and storage memory, the Inc. really stands up well despite being nearly 18 months old.

  • keeeeeeeevin

    looks like I’ll finally jump on the rooting boat now…

  • Matt

    So much for building brand loyalty.

  • AndroidFan

    I hope this is not true.  Android fragmentation is enough of a problem without phone makers abandoning what was until recently one of the better Android phones available.  In a market as highly competitive as the Android smartphone market, you would think the phone manufacturers would attempt to build some customer loyalty.  

  • LostinSpace

    I was looking forward to moving away from Motorola due to the locked bootloader and Blur, and was actually considering HTC phones, but this only leaves Samsung, and only halfheartedly given their history. The list of Android OEMs we can trust is running thin. I hope Google has a back up plan…

  • bobo

    i love android and am not really into apple, but at least with an iphone, you’re almost guaranteed that any software updates released for two years after the initial device release will run on the phone.  when this dinc dies , i may have to look at the evil empire’s latest offering just for that reason.

    • Terrible reason to switch, iOS4 is like the equivalent of Android 2.0.. There is nothing that iOS4 does that 2.2 doesn’t do, and 2.3 isn’t much of an upgrade over 2.3.  Updating less at a lower time interval but doing so at a “regular time interval” is in no way superior to the operating system surpassing your current device WHILE YOUR DEVICE IS STILL SUPERIOR TO THE OTHER COMPETITION out there..  I don’t want Android to stop going forward just because my OG Droid doesn’t have the power to catch up.  Plus, the people that really care have been running 2.3 for months.

      • Exactly. The biggest feature enhancment 2.3 offers is front camera accss by apps… somethng we Inc users won’t need.

        • PSU_DI

          battery life was the biggest improvement in GB, its a worthy update and it sucks that it won’t make it to the Incredible.. but Tyler is right the people that care about these updates have been running GB for months now, just sucks that you need to void your warranty to make an Android phone run to its full potential.  This is a huge let down and set back to reducing fragmentation in the Android Platform, Google is the only party that can fix this problem for the consumers since its obvious that the carriers and OEMs doesn’t care about  a phone they already sold.

      • Anonymous

        when ios5 comes out, the two year old 3gs will still be supported. and all your apps will work cos devs won’t have to program them for eclair and froyo and gingerbread and ice cream sandwich and sense and blur and touchwiz and and and and….

        • Zeadaplaya

          Its amazing how misinformed you are.

          • Anonymous

            in what way?

          • Zeadaplaya

            1. they only have to make apps for Android 2.0 OS because its backwards compatible with the latest OS.

            2. What features would you want from 2.3 for your Droid Incredible? All the big stuff is only for stock Android.

            3. The 3GS is only partly supported in iOS5.

            4. iOS is way behind in terms of features, sooooooo youd be getting features we have had for a while.

          • Anonymous

            ios and android will continue to leap frog each other as long as they both exist. of course without the front facing camera and faster processor, etc. the 3gs won’t be as capable, but it won’t be completely left in the dark

          • ex-iphone

            since the release of android 2.0 its not possible to say iOS has leaped android. iOS is stuck in the past and will be for a while . Hence the law suits.

            http://www.apple.com/ios/ios5/features.html as an ex-iphone user this was just embarassing. Every single thing on this list was either copied from android or blackberry. There is no way iOS is “leapfrogging” android again in the near future or potentially ever.

          • Anonymous

            i’m well aware that the ios5 features already exist in android already, but… all lawsuits aside, the difference from a consumer stand point is that with apple’s quality control regardless of whether they or the user controls the experience is that their os works. google just abandoned their Labs. that and the rampant fragmentation gives the impression that they care more about their ad revenue than overall user experience. customization isn’t a driving force for a lot of peeps. sometimes it’s as simple as just wanting an app that works. can any android user honestly say that they never have issues with any of their apps? what about the gingerbread update on the droid x? even nexus s users are still having some issues with gingerbread

        • Anonymous

          No, the 3GS will only be partially supported just like the 3G was before it got dropped.

          Developers don’t have to program for each individual version of android either.

          You simply don’t have the facts.

          • Anonymous

            seriously guys don’t get mad, i wouldn’t be on here if i didn’t have love for android, but you have to admit that’s it’s unfair to a consumer to buy a phone and then be told(or not told) by the carrier and oem that their phone won’t be supported anymore. the htc rep lied to that person. gingerbread improved on froyo’s built in task management and improved the overall security of the os!

          • Anonymous

            seriously guys don’t get mad, i wouldn’t be on here if i didn’t have love for android, but you have to admit that’s it’s unfair to a consumer to buy a phone and then be told(or not told) by the carrier and oem that their phone won’t be supported anymore. the htc rep lied to that person. gingerbread improved on froyo’s built in task management and improved the overall security of the os!

          • Anonymous

            We’re not saying it’s right but Apple is definitely no better, that’s why it makes absolutely no sense to say your going down the rotten fruit path.

          • LinuxLover

            Apple is 20 times better. Fact is, every iPhone 4 and 3GS user will have access to iOS 5. Not only that, they get it the same day as everyone else. That’s significant. How many people still don’t have Gingerbread after it was released in January? How many will never get it, despite their phones are less than a year old? Seriously? I think all phones should have 2 years of OS upgrades in a timely manner. You contracts with the carrier are 2 years long, so should your support be.

          • Anonymous

            The 3GS will get a downgraded version of iOS5 with less features and possibly reduced performance as has been the case with every 2nd update on both iPhones prior to it, how is that better? It will also be the last update for the 3GS meaning it received one fully featured update and one half-baked update in its lifetime. That is no better than Android phones getting dropped after two or so updates from where I’m sitting, yes their support tends to get dropped sooner but it gets just as many or more updates just in less time because android isn’t on a yearly update cycle, plus those updates are always fully featured and sometimes provide performance improvements rather than the opposite. Of course they won’t all be updated at the same time, you are dealing with multiple companies and products, not one. Don’t like that then maybe iLand is for you. Android affords far more freedom, that means you can do with it what you will including the option of extending support by loading custom roms that also often make it much better. Can’t be said for the iProducts.

          • There’s a difference between “not supported anymore” and “not going to get the latest OS on it”. If there’s something “broken” about your phone that hasn’t been fixed by now, then yeah, definitely something to complain about. Otherwise, I don’t see the big deal.

    • Anonymous

      I would never go to an iPhone. It doesn’t say much for any of the three involved (Google, HTC or Verizon) when they can’t seem to get their shit together to make the end user experience as perfect as possible for the end user in regards to updates though. That is one of Apple’s strong points… user experience. The only problem is it comes with an ego and not great hardware. It’s ridiculous that you spend 300 bucks on a phone to get support for a year, if you’re lucky. Updates should be mandatory. Why should we have to root our phone and rely on somebody else to support it for us. Then, they have the nerve to get mad that we have rooted phones on their network with tethering enabled, etc. I sent a letter to Peter Chou, Andy Rubin, and Daniel Meade (Verizon) basically telling them to get their shit together if they think this type of lame support is going to help keep any of their market share at the top.

      I think I see Sprint+Nokia+WindowsPhone in my future. I’d rather have timely updates pushed to my phone by the OS maker. It shouldn’t be an option at their convenience. Nor should I be forced to accept their bloat.

    • Anonymous

      you took the words right out of my mouth. if verizon doesn’t get the next nexus i’m switching to an iphone.

      • Anonymous

        your words shall be the 11th commandment, and forever shall we slay

    • What kind of a reason is that to switch? Do you really think Gingerbread gives such a superior experience to Froyo? I’m running a rooted 2.2 now and have no desire to “upgrade” (increase the 2.x number) any time soon. If you’re going to switch to another empire, at least do it for a good reason–like the free navigati… er, oh no they don’t have that.

  • Purpleglitter39

    That’s a bummer & hopefully not true. I really love my incredible just wish it had a bigger screen like a 4.5 in one.. that’s going to be my next factor in buying a phone…a much bigger screen 🙂

  • Gee

    This is what happens when a device hit EOL (end of life). I dont know why you all would be surprised by this. 

  • Makes me more and more glad that I’ve been running CM7 on my Dinc. 7.1 RC is aces.

  • Now, Im pissed

  • Gritchu

    This sucks, I recently got feedback on the Facebook page saying to stay tuned in the coming weeks for an update for the original Incredible when I asked about Gingerbread. If they don’t give us gingerbread, i hope they fix all the camera bugs people have had (myself included). It’s really frustrating!

  • That’s a low blow.

  • mdeblaz

    More importantly, what’s on that list?

  • C’s

    HTC why hat thow for saken me!

  • Anonymous

    My brother has had the leaked build for months and it works great.

  • TB333

    I don’t get it. The Inc and Evo 4G put HTC on the map. The Evo got GB in June and it improved the performance. Could it be on Verizon? It really just makes no sense. The Inc is one of their top selling phones ever. Here’s hoping they change their minds/it’s a mistake. If not hello CM7.

  • Its a form letter. Not devastated, yet.


  • Wkosonen

    Might as well say the same about the Thunderbolt!


    At least their Rep could learn how to spell properly.

  • CallOut

    yea, im thinking iphone now.  unless i want a giant phone in my pocket.  this was the last great phone (IMO) that HTC has released.  i dont want anything bigger, or smaller.  Stupid android.   

    • Anonymous

      Go ahead, drink the kool aid.  Apple’s update history is no better and their phones are always moderate improvements.

      • this is true. it did take them, what, 2 year to get MMS? and even longer to be able to set a simple wallpaper? I could set a wallpaper on my phone in 2002

    • Anonymous

      Why does this make people want to go to iPhone? A low end Android phone doesnt get the newest version of Android. We didnt see this coming?

  • Ya know i hate apple and all .. but they put out one phone at a time.. they take care of it.. and they do regular updates.. updates that usually work on older models also. 

    • Anonymous

      No, they put out one update a year then the update the following year lacks features and degrades performance before dropping support.

  • Anonymous

    If it’s true, this is about pushing upgrades. Once the new model comes out (DInc2), the old one is forgotten. Droid 2 owners how well is it working out for you so far? …

    • Yea but the droid 2 gingerbread update was ready verizon shot that down….

      • Anonymous

        yeah…MONTH(s) ago…with D3 out, least priority and it shows.

        • Its been one month July 11 I think was the day it was suppose to come out until they

        • Anonymous

          It’s still coming, or at least that’s what Moto claims.  Supposedly there are bugs they need to fix similar to the X update issues.

  • Sjm614

    I have given up on waiting for updates…rooting my phone was the best thing I have ever done!… Next to marrying my wife.

    • El El Kool J

      thats funny cuz rooting my phone(s) is the best thing i ever did too.. next to DIVORCING my wife….lol

    • Anonymous

      At least when your phone acts up you have a nandroid backup to bring you back to a good time in your history together, and if its really back you can always do a wipe with a clean install and every thing is like new.  Too bad the same cant be said for significant others..

    • Wait, they both will change.

  • Ben

    This is why my next phone will be an iphone.  The android manufacturers are not interested in us having the best product on the market.  The only want to sell us a new phone through verizon or whoever the carrier is every two years.  This is just the beginning of no support for the phones that we have paid our hard earned money for.  Good by android.

    • Cyaaa

    • Anonymous

      you definitely missed the bigger point. don’t let the door hit you on the way out. 

    • MetalPhoenix79

      The update has nothing to do with Android. Android OS is open source. The problem comes in when the manufacturer or carrier chooses not to push it out.

    • Anonymous

      I agree with Ben… We all know that *pple has never held a feature back to make you buy a new version of their product.

    • You’ll find the same thing happening on the iPhone Xg. The older phones don’t support the newer iOS. I could be wrong, but do some research. The grass isn’t always greener.

      • Anonymous

        That was well after two years. HTC and Verizon barely supported this phone for a year. Big difference.

    • Anonymous

      iPhone 3G and 3GS owners would like a word with you about iOS4 and 5.

    • Anonymous

      The Incredible is fully unlockable because the bootloader is not encrypted. Because of this you are able to keep up with the times through the developers. Simply root your phone and don’t look back.

      This is precisely why we all want Motorola to unlock their bootloaders.

      At some point every phone will lose the attention of the manufacturer. If the phone is unlocked we can take care of ourselves.

      Can you do this with your eyephone?

    • Anonymous

      Um, thats why you buy a Nexus phone, my dear friend.  😉

      • Tony Allen

        Not all of us have the luxury of that being an option, my dear friend 🙂

    • but who cares if those updates are still behind the version of Android you’re “stuck” with?

    • Anonymous

      glad to see you leave. Also, I wouldn’t go to iPhone.

      50% of things aren’t supported on my 2G iPod. That’s loyalty./s

      • Adam Elghor

        first of all android is my favorite os i have ever used but the ipod 2g came out in 08 so 3 yrs ago so i wouldn’t imagine it to have the newest updates and second you can jailbreak your ipod and still get the latest software (kinda like another os) because of the developer support

        so i would say apple has pretty good loyalty with their products (at least 2yrs of upgrades) and when your time is up there is still a way to stay current….dont give this guy a hard time he can pick whatever he wants. its a free country!

    • “Good by Android”…?  I’m really glad to see you go because that sort of spelling is embarrassing.  You will fit in quite well with the Apple crowd. 

    • Anonymous

      Ben, what a substanial comment but that doesnt change the fact your name is ben… grow up

    • No support? Have you tried getting support for your phone? What, you haven’t? So, you’re phone has had no problems, is that what you’re saying? No? Wait, I’m confused. You’re upset because companies are continually trying to improve their products, and even though you had no problem with your current phone, you don’t want to buy from them anymore, since you can’t get the absolute latest version of the OS? Did I miss anything? Your logic is broken, dude.

  • Dom

    I’ve had CM7 for a while now, so I forgot all “regular” owners don’t have gingerbread…sucks to be them

    • is there a sense 3.0 rom as well? and is it any good.. is it the same as the actual new sense 3.o?

  • JP

    And this is why you root.  Rooted Incredibles have been running Gingerbread on multiple ROMs (e.g. CM7, MIUI, etc.) for ages now.  Root and don’t look back.  HTC’s bootloader unlocker can’t come out soon enough…

    • Anonymous

      i rooted for the wifi by was fine with stock. Looks like I must try out CM7 ROM or look for stock gingerbread 

      • Themusicmonkey

        Try Skyraider or Nil’s Business ROM’s instead, if you want the Sense experience with Gingerbread, aka GingerSense.

        • Unfortunately Skyraider and Nil’s Business are both Froyo, they’re just themed Gingerbread.

          At least Skyraider is, pretty sure Nil’s is too.

          • asdf

            Yes, SkyRaider is 2.2. No, Business Sense is Sense 3.0 and GB 2.3. Both great ROMs, but hard to go wrong with CM7.

        • Anonymous

          Check out Synergy its a 2.3 rom with Sense 3.0 built into it pretty good, all the animations and widgets from 3.0 as well as the Unlock screen.  But to be honest I have switched to MIUI and had some hesitations at first but now by far my favorite rom with out a doubt.  The theme engine is second to none, there are tons of themes for free to download and the best part is you can mix and match which parts you want to put together.  You literally would need a rom that supported dual drop down notification bars, with 12+ toggle switches, a 3d launcher, custom icon switching app, custom text app, a boot animation changing app, a lock screen changing app, and dialer style app as well.  Each theme comes with each of these themed out accordingly but you can go back and switch out the parts you dont like for ones you do. The best part is its all free.  It also has a built in system back up so no more waiting hours for rom manager to back everything up.  If HTC can achieve this with the new Sense then they will have a skin that i might just want on my phone.

        • Anonymous


      • Jason

        Stock Gingerbread = OMGB

    • Anonymous

      seriously….i applaud all you cats who know how to root and switch roms and all that but seriously how many of androids users are tech saavy enough to do that stuff

      • Zeadaplaya

        Those people who arent tech saavy could care less about updates though…

        • Anonymous

          i’m not tech saavy and i care….i want gingerbread on my og droid but if i tried to root it and it randomly bricked, i’m screwed.

        • LinuxLover

          Wrong… Everyone wants the latest/greatest. It’s human nature.

  • rader023

    That’s cool. CM7 is great anyway.

    • Jason

      CM7 is good, OMGB (stock AOSP) is better.
      Still would be great if HTC would release newer GB source and/or binaries so that everything can work 100%.

      • Jason

        Oh, and if you want to stick with Sense, Virtuous Unity is now available for the Incredible. Haven’t tested it, but @rmk40 is the man, so I’m sure it’s great!

      • Stock AOSP is not that great. Plain boring PB and J.

      • Here you go: http://htcdev.com/devcenter/downloads

        Modify the Incredible 2 to suit your needs 🙂

  • i guess i am going to have to root my phone then .. and void my warranty.. unless someone thinks this is BS?

    • hatethanet

      Hmmm….maybe this is exactly what HTC wants people to do (root and void their warranties).

    • Anonymous

      Meh. Warranty isn’t worth a whole lot if they aren’t going to support it anyway.

    • Anonymous

      Your warranty is probably voided by now anyway; most are only one year. Unless you payed for an extended warranty.

  • BOOO, although I’m not surprised.

  • Buy a Sense (or any other custom UI) phone and this is what you risk.

    • Jason

      Sad, but apparently true. I will certainly be making the future “Nexus” my next smartphone purchase.

  • meh, upgrading form droid incredible to bionic or vigor……hurry up october

  • ARE YOU F*ING KIDDING ME!!!!!!  jesus.. what a bunch of morons.. 

  • Great…next you’ll see the headline “HTC Thunderbolt No Longer Receiving Gingerbread.”

    • Haha

    • Anonymous

      start hoping the Vigor doesn’t come out too soon or that may end up being true…

  • And this is what drives people to root and install custom ROMs.  CM7 FTW!

    This is also what makes Samsung start to look like our new leader in support for their devices.

    • Lol how does Samsung get to the forefront about upgrades? Their one of the worst!

    • Anonymous

      What?!  Samsung has been the worst with updates, at least in the US.  Motorola has been the best, easily.

      • Anonymous

        Hmmm. All I can remember of Motorola is them not updating the CLIQ, CLIQ XT, Backflip, Flipout, i1, and the newly released Titanium which just launched with 2.1.

        • Anonymous

          Yeah their low end support isn’t good but they’ve been the best of all the OEMs supporting their high end phones, the Droid, X, 2, Atrix, etc.

          None of them really support their low end phones.

          • James_Ever

            The DROID2 series was not supported at all. But even with that, I don’t want anything from that rotten fruit company.

          • Anonymous

            The gingerbread update is coming, it’s just been delayed to fix bugs.

  • DAN

    They spelt “apologize” wrong. 

    • In my experience, customer service folks aren’t hired for their spelling and/or grammar skills.

      • Even the worst spellers have spell check installed in their email programs.

        • That doesn’t mean that they actually use it.

          • True, but usually the big red squigglily line tells em to 🙂

    • Darn you, HTC!

      “spelled” not “spelt”

    • Joe

      Actually, it is spelled like they would spell it in England.  I think this is a hoax.

  • Mack

    Didn’t the Incredible receive a leaked build though??

  • This news makes HULK very ANGRY!!!!!

    • Anonymous

      Remember this is HTC guys, just complain like crazy and they’ll do whatever you want. The Incredible is more than capable of handling Gingerbread, mine has been running CM7 since like February(?).

      • Yea but cm7 doesn’t have sense on top of it….that just sucks so the people who bought this phone within the last 6 months will never see an update away to go htc

        • Anonymous

          that’s the trouble when you buy any phone close to end of life, I know someone who bought an Eris 2 weeks before it went EOL, can’t imagine how they feel.

        • Anonymous

          Yeah but I’m absolutely sure it can handle it even with Sense, I mean to put it in perspective the Incredible has nearly the same specs as the Nexus One and the Desire but with more RAM than both, and both of those have/are getting Gingerbread,

          • I am running Business_GingerSense-3D – And it seems to be doing just fine. I am considering going back to CM7 though – seems to run better.

            On a side note – Isn’t there suppose to be a time frame for expected software updates. If, so shouldn’t it be at least 2 years from when the device first hits the market? I have had my Incredible since day one and that has only been 14 months….. Obviously I have rooted mine, but what about those that want gingerbread with Sense and haven’t completed a 2 year contract in order to get a new phone? 

        • andrew kelly

          yea your right but the desire is getting gingerbread and the incredible and desire have almost the same exact specs so idk why they would do this