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More Verizon Policy Changes, Reducing Data Speeds for “Extraordinary” Customers

The policy changes just keep stacking up for Verizon and I think most of us our assuming it has to do with that other phone that just went on pre-order today.  After changing the upgrade, return, rebate, and equipment coverage policies, VZW is also ready to start corralling “extraordinary” data users.  What exactly is an “extraordinary” data user?  Someone that falls within the top 5% of users of course…

Verizon Wireless strives to provide customers the best experience when using our network, a shared resource among tens of millions of customers. To help achieve this, if you use an extraordinary amount of data and fall within the top 5% of Verizon Wireless data users we may reduce your data throughput speeds periodically for the remainder of your then current and immediately following billing cycle to ensure high quality network performance for other users at locations and times of peak demand. Our proactive management of the Verizon Wireless network is designed to ensure that the remaining 95% of data customers aren’t negatively affected by the inordinate data consumption of just a few users.

So for those of you cheapies out there tethering instead of paying for a real internet connection, get ready to be turtle-ized.  You can check out the new VZWoptimization document here.

Via:  BGR

  • Shanklin07

    I suppose I better stop watching 17.3 gigs of HQ videos on youtube then eyy? Why must everything go to sh*t the better things get? I mean come on, they throw all this great content at us but then tell us not to enjoy it? It’s like why must we throw the word moderation in their to screw everything up for us?

    • DBK

      Things go to s*** because there are so many who abuse the system and make things worse for everyone else. As a result, the company (Verizon) takes measures (policy changes) to minimize said abuse. If the data hogs ever manage to exercise a little control, then maybe we can ALL enjoy the network the way it was meant to be enjoyed.

      Remember, we are the minority. These policy changes are meant to cater to the majority of their users (current and potential).

  • Devlish1977

    I would love to know just what they consider extraordinary users, just a rough idea would be nice. Sounds like not enough info, but I already hate this idea. The speeds are not what I was used to and now this talk. They keep these changes up I will jump carriers and find a new 1. This is way to many changes for the 1 yr time I have been with verizon

  • Jake

    The data plan in unlimited, but the more people you get on this connection slow the speed down. It was the same way for their unlimited mobile broadband plan. Eventually they will get rid of the unlimited data on phones and the speeds will increase. I personally like them throttling down peoples connections, but dont we have to get good speeds first??

  • Jake

    The data plan in unlimited, but the more people you get on this connection slow the speed down. It was the same way for their unlimited mobile broadband plan. Eventually they will get rid of the unlimited data on phones and the speeds will increase. I personally like them throttling down peoples connections, but dont we have to get good speeds first??

  • Anonymous

    I use slingbox to listen to tv all day at work on my Droid X (by the way the slingbox app costs $30 to begin with, so that is a hefty investment up front). Last month I used 10.67GB and I didn’t even use the slingbox every week day for the whole billing period. I am concerned as well as others who have posted here about what my usage will be once netflix has a droid app, which I would like to use as much, if not more than slingbox.

  • Anonymous

    I use slingbox to listen to tv all day at work on my Droid X (by the way the slingbox app costs $30 to begin with, so that is a hefty investment up front). Last month I used 10.67GB and I didn’t even use the slingbox every week day for the whole billing period. I am concerned as well as others who have posted here about what my usage will be once netflix has a droid app, which I would like to use as much, if not more than slingbox.

  • Anon

    This is interesting as it dives further into this and their transcoding…
    http://www.semiaccurate.com/2011/02/03/verizon-start-bandwidth-throttling-top-5-percent-bandwidth-users/

    • Anon

      Like the never ending circle of throttling the always revolving 5%…

  • Anon

    Anyone else noticing that it says for data plans or features purchased ON or AFTER February 3rd. So that means if you got your data plan or features before Wednesday then your safe. And if you want it and not get tagged this way if you know you are in the top 5%, don’t get 4G…

    What’s the top 5%? I’d like to check my usage to their 5%… cause when I go 4G…

  • HolyGrail

    Stop crying. They had to change something. It was inevitable. If its a choice between tiered data or slowing down excessive users, I choose the latter.

  • Anonymous

    I mean i’ve used 2.5gbs so far this bill and I never tether… i just listen to pandora all day at work… and I work 40hrs a week…

  • Bobby Ontario

    Verizon would love it if their subscribers only used their phones for email and a little web browsing. Maybe they should go back to selling only Blackberries for their smartphone selection.

  • http://www.agrstech.com Zephaniah

    Well concidering my VZ 3G as been about 0.07-0.14Mbps down lately (and 0.98MBps UP!) I would say they are already doing this. My slow 3G started same day i*hone was announced for VZ. I hate that phone! It ruins everything. My Thunderbolt better get at least 1.01Mbps down or I’m going to Sprint. A note: I previously had 1.25mbps down and I have not moved in the past three years. So either they’ve dropped the ball in South Tacoma or my Droid is on crack. I use about 4GB of data a month, less if I’m not traveling a lot because I use less Pandora and don’t tether.

  • http://twitter.com/OMFGitsJUSTIN OMFGitsJUSTIN

    It’s all about morals ladies. Sure you can go to an all you can eat buffet, but if you went their 9am-10pm and ate all the food they put out, they lose money.

    Maybe some people here should learn the difference between watching a movie on their home media center/laptop and not streaming it over 3G to their phone while laying in the same room.

    • matt

      poor analogy…

      Basically what your say is youre ok with getting less than what you are paying for.

      • matt

        you’re*
        saying*

      • DBK

        Not necessarily. It’s better than the tollbooth one down below. Anyways, I agree with him (even though his name is a bit iffy). Just because it’s unlimited (all you can eat) doesn’t mean you should attempt to prove as much. Yes, do what you normally do everyday with your data usage, but if you start abusing it (making every effort to fully milk the unlimited data) by downloading ISO’s or streaming non-stop or 24/7 gaming, then you are hogging and making the network slower fro others to use (you eat all the food and everyone else get’s less than what they pay for). It’s unfair to the majority and thus the reason for this policy change.

        Not that I like it, but it is understandable.

  • Mobile_184

    I wonder whats gonna happen when we get netflix on our Droids or IPhone? How many gigs are we going to be able to use?

  • Droidzzz

    I’ve read through a lot of these comments and how come nobody has questioned HOW MUCH they’ll reduce your speed? From what I understood CDMA technology allows for a virtually infinite amount of users to access the data network at the same time without slowing down speeds. Apparently I misunderstood that. I believe I do recall having less bars, but still able to make calls when I was at a big festival with tons of people around trying to make calls (not to mention having their phones present). I was able to make calls barely while AT&T and T-Mobile customers could not. I wonder if it’s situations like that (but to a lesser extreme) where they’ll “periodically reduce” the top 5%’s speeds. If that’s the case and the reduction in speeds isn’t that bad, then I guess it’s really not that big of a deal and we don’t need to get our panties all up in a bunch.

  • Fake

    I love all the armchair contract attorneys that show up for something like this. Your indignant rage is quite comical. Don’t tether on a smartphone only plan and it won’t effect you. Hilarious.

  • Fake

    I love all the armchair contract attorneys that show up for something like this. Your indignant rage is quite comical. Don’t tether on a smartphone only plan and it won’t effect you. Hilarious.

  • Obviousman

    Socialism.

    • Ozzzy3z

      No, capitalism!

    • Ozzzy3z

      No, capitalism!

    • Ozzzy3z

      No, capitalism!

    • Ozzzy3z

      No, capitalism!

    • Ozzzy3z

      No, capitalism!

    • Ozzzy3z

      No, capitalism!

    • Ozzzy3z

      No, capitalism!

    • Ozzzy3z

      No, capitalism!

    • Ozzzy3z

      No, capitalism!

    • Ozzzy3z

      No, capitalism!

    • Ozzzy3z

      No, capitalism!

    • Ozzzy3z

      No, capitalism!

    • Ozzzy3z

      No, capitalism!

    • Ozzzy3z

      No, capitalism!

    • Ozzzy3z

      No, capitalism!

    • Ozzzy3z

      No, capitalism!

  • Obviousman

    This is absolute BS.

  • Curmedgeon #U

    Is this going to affect the top 5% of data users, or the top 20%?

    Assuming that one of the top 5% hits the limit mid-month, then they’ll be throttled for the following 6 weeks. During that time, Verizon might conclude that that user is no longer in the top 5%. So under these assumptions, each “top 5%” user is only in the top 5% for 2 out of 8 weeks, and Verizon could rationalize that they may throttle another user now that the first one has been throttled.

    So it would actually be possible for Verizon to throttle way more than 5% of users.

  • T-Rex

    Let’s see, Verizon wants to sell everyone a data phone, but they don’t want you to use any data. Sounds like a great deal . . . for Verizon!

    • Billy Swagger

      Can’t agree more. For years Verizon has been charging $30 for data and some customers actually want their money’ s worth. Hey Verizon how bout paying me back for all the minutes I don’t use?

    • DBK

      You still get the data, but the speeds will be slower from time to time.

  • Billy Swagger

    If I pay $30 for unlimited then I expect to get my money’s worth whether I use 2gigs; 5gigs; or 10gigs. Don’t promise a service then lower the quality of that service when I use it. Verizon also never specified how they will calculate the “top 5 %”. If they recalculate every 30 days that number will change. If Verizon has a problem with “extraordinary data users”, then implement a data cap like AT&T. Don’t downgrade service quality to paying customers.

    • DBK

      You get your unlimited data, just not the speeds 100% of the time (and they say as much in the fine print).

      • Billy Swagger

        The point is the “top 5 %” figure isn’t a solid number. That amount will change as more customers get data plans. Verizon needs to set a solid number so users know what to expect.

        • DBK

          I agree with that part. That’s why I only commented on the first part.

  • Magical 1

    Unlimited seems like it should mean Unlimited. Maybe they need a middle tier that is only $25/month that us 95% fit in, and charge $40/month for unlimited.

    • DBK

      For data yes, but not for speeds. It says as much in the fine print.

  • Jawshua

    It’s funny with all the new Verizon changes recently almost all of it is aimed at making the customer angry. Good job Verizon!

  • Anonymous

    with 3 days left in my billing cycle i’m at 0.719GB… I think I’m safe. I’m starting to wonder how people use so much data but claim they aren’t using the phone that much. I guess it’s because I dont’ really use Pandora or Navigation, b/c I watch plenty of youtube and play flash games just about every day. I don’t even really use wi-fi b/c I’ve got the cheapest tier TWC sells, and it’s really not any faster than 3G…

  • Anonymous

    with 3 days left in my billing cycle i’m at 0.719GB… I think I’m safe. I’m starting to wonder how people use so much data but claim they aren’t using the phone that much. I guess it’s because I dont’ really use Pandora or Navigation, b/c I watch plenty of youtube and play flash games just about every day. I don’t even really use wi-fi b/c I’ve got the cheapest tier TWC sells, and it’s really not any faster than 3G…

  • Octotron

    un·lim·it·ed   
    [uhn-lim-i-tid]
    –adjective
    1. not limited; unrestricted; unconfined: unlimited trade.
    2. boundless; infinite; vast: the unlimited skies.
    3. without any qualification or exception; unconditional

    What this sounds like is false advertising and an unreasonable change in contract terms due to the overt use of the word Unlimited in their promotion.

    When I purchased my phone/contract, I contracted for unlimited (unimpeded) use of the network for 30 dollars a month. Since my terms have been changed by the provider for new and renewing users, I should see no difference in my usage for the remainder of my contract so long as I do not renew in that time period.

    However, when I do renew and I am told I will be receiving an unlimited plan, I expect the same exact ability without throttling. Should that not be the case, it would be grounds for a class action lawsuit involving anyone who has a contract stating “unlimited”, much like the current suit against T-Mobile.

    • DBK

      The Unlimited part only refers to the data usage, not the speeds. If you read the fine print when singing up, you would know that they don’t guarantee the speeds. They even go so far as to say that you should expect slower speeds from time to time. It may suck, but it is not false advertising and therefore very legal (unfortunately).

      • Billy Swagger

        Are you a company man?? Verizon not guaranteeing speeds due to network connectivity; location; etc. is alot different then slowing your speed on purpose. Just because its legal doesn’t make it good business.

        • DBK

          Never said it was good business, just legal. And it’s only going to affect the minority of users.

      • Octotron

        If I am being restricted from the normal usage of a service I am paying to use, I am no longer experiencing the original intended service which I am contracted to. By not changing the description of the service in overt advertising it is absolutely false advertising. You are trying to rationalize a business practice that has lost in court a number of times. I actually received a payment from settlement for a company who forced me into a subscription service as a result of fine print. It is an unreasonable abuse of contract terms.

        • DBK

          That would be true if they guaranteed the 3G speeds as part of that service, which they don’t. Only the data usage.

          I am not trying to rationalize it, just explain it.

  • http://www.facebook.com/joelseph98 Joel Seph

    What most don’t understand is that the internet lives and dies by oversubscription. In a perfect world everyone would be able to use as much as they want. In the real world, no one managing the abuse of the 5% that use 75% or whatever of the resources in a network would destroy the internet. Usage is growing at an enormous rate. Verizon is trying to keep control of heavy users, which is far and away the biggest challenge in managing a network.

    People complain about everything. Sheesh. Eventually the screaming minority always ruin it for everyone else.

  • http://www.facebook.com/joelseph98 Joel Seph

    What most don’t understand is that the internet lives and dies by oversubscription. In a perfect world everyone would be able to use as much as they want. In the real world, no one managing the abuse of the 5% that use 75% or whatever of the resources in a network would destroy the internet. Usage is growing at an enormous rate. Verizon is trying to keep control of heavy users, which is far and away the biggest challenge in managing a network.

    People complain about everything. Sheesh. Eventually the screaming minority always ruin it for everyone else.