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Fixes Available to Bricked DROIDs after Froyo Update

If you received the official FRG01B Android 2.2 update for your Motorola DROID and ran into a frozen device after installation, Verizon has fixes available.  While we have yet to hear from even a half dozen people with “bricked” devices following the update, we are aware that it is happening in rare instances.

With a non-bootable Droid in hand, feel free to reference the following files when entering a Verizon store’s tech support desk.  It might at least help them get in you the right direction a little quicker…

Files for FRG01B: Mot.RSD.A855_1.0.6.msi  |  Mot.Verizon.A855.Firmware_1.2.6.msi

And if someone were to stumble upon these specific file names in the wild, using them in RSD Lite as we’ve done in past rooting posts, should fix your device.  (Just saying!)

I’m curious though, any of our readers run into a frozen M logo after updating?

Cheers Matt!

  • Guest

    Happened to me. Stuck at the M logo after updating my X from 2.1 to 2.2. Just removed the battery, took out the SD card, and turned it back on and so far everything works. It's even running 2.2 now.

  • Cy

    Yes Matt!!! My Droid totally won't boot. Stuck on the M! Ugh… I was so excited to get the 2.2 update and I thought I was in luck because my connection was good and it downloaded to my phone in less than 5 min. then installed in about the same time. when it restarted and began to reboot it even got to the droid eye… then froze. I hate false hope. I am not much of a techy… what do I do???

    p.s. I tried pulling out the battery and replacing it probably more than 20 times…. keeps getting stuck on the M.

  • Slipvball

    I had my alarm set on my phone and it brought it back to life somehow. Figure that one out!

  • Slipvball

    So I was at work and all excited the update was available I proceeded to run my update and of course it froze. Nothing worked. I removed the battery several times. So during my break which lucky for me I had my alarm set my phone started to work. Figure that one out.

  • Soba525

    My Droid1 (not even 1 year old) bricked, died, fried, bit the dust, was irreparably damaged.

    The “fix” from Motorola didn't work.

    It took Verizon 7 full days to replace it with a refurbished Droid1, despite my request for expedited delivery or the use of a Droid2 in the interim.

    Since this seems to be a rare situation — they should have bent over backwards to be accommodating. Instead, they treated me like a 2nd class citizen. That really makes me mad.

    I think that says a lot for both Verizon and Motorola, and their LACK of customer service.

  • Soba525

    My Droid1 (not even 1 year old) bricked, died, fried, bit the dust, was irreparably damaged.

    The “fix” from Motorola didn't work.

    It took Verizon 7 full days to replace it with a refurbished Droid1, despite my request for expedited delivery or the use of a Droid2 in the interim.

    Since this seems to be a rare situation — they should have bent over backwards to be accommodating. Instead, they treated me like a 2nd class citizen. That really makes me mad.

    I think that says a lot for both Verizon and Motorola, and their LACK of customer service.

  • http://www.facebook.com/heiko.kaftan Heiko Kaftan

    here you can get the update file for froyo FRG01B to rescue your frozen droid.

    http://www.nexeo.net/?p=488

    Good look waking your droid up!

    If you have questions, send me a mail.

    heiko.kaftan@gmail.com

  • http://www.facebook.com/heiko.kaftan Heiko Kaftan

    I ran into that problem. I had a frozen M! Verizon couldn't help me. They just wanted to replace my phone. I usually don't give up that fast and found out that you can get into a recovery menu by pressing the x button on the physical keybaord while turnig on the phone. It first show a little triangle symbole and then I had to press the camera button and the volum up button at the same time to get into recovery menu.
    That menu has the option to update manually from the phones sd card.

    The update file for froyo was avaiable online (don't remeber the link) as a zip file. I put it on the sd card with a card reader (not into a folder). Then put the sd card back into my phone enter the recovery menu again and then selected update from sd card. The update took a few minutes but worked fine. After that my phone was working and I didn't have to send it in to verizon.

    Maybe they should hire me as tech support person!! ;-)

  • http://www.facebook.com/heiko.kaftan Heiko Kaftan

    here you can get the update file for froyo FRG01B to rescue your frozen droid.

    http://www.nexeo.net/?p=488

    Good look waking your droid up!

    If you have questions, send me a mail.

    heiko.kaftan@gmail.com

  • http://www.facebook.com/heiko.kaftan Heiko Kaftan

    I ran into that problem. I had a frozen M! Verizon couldn't help me. They just wanted to replace my phone. I usually don't give up that fast and found out that you can get into a recovery menu by pressing the x button on the physical keybaord while turnig on the phone. It first show a little triangle symbole and then I had to press the camera button and the volum up button at the same time to get into recovery menu.
    That menu has the option to update manually from the phones sd card.

    The update file for froyo was avaiable online (don't remeber the link) as a zip file. I put it on the sd card with a card reader (not into a folder). Then put the sd card back into my phone enter the recovery menu again and then selected update from sd card. The update took a few minutes but worked fine. After that my phone was working and I didn't have to send it in to verizon.

    Maybe they should hire me as tech support person!! ;-)

  • Droidie

    When attempting to “update now” Droid immediately went to frozen M logo. Three hours later, I disconnected battery then reinstalled battery. Droid immediately booted up with 2.1update1. Runs as before however having intermittent problems with keyboard and screen. Droid when pressing X and Power On or factory reset, does same thing… goes to frozen M logo forever. Recycle battery takes unit back to 2.1update1. Verizon says they have no more reconditioned phones to trade.

  • Gregg

    Yes, my Droid is currently Bricked after 2.2. First it would only show the M logo, then, it stopped turning on at all.

  • Helowzrd

    Guess what. I am an owner of a brick. I got the phone a little over a month ago and hadn't gotten around to rooting it yet. Odd thing is, the store I went to said that I was the 8th one to come in so far and they were out of the phones because other stores were out due to this issue. Me thinks that Google is keeping the fact that this is a bigger issue under wraps. I will get my new phone sometime this week.

  • CC

    My phone bricked and I was rooted. I had been rooted for a bout a month with no new changes. I don't ever recall getting the Verizon message for an update to Froyo, but I assume that is probably what caused the issue. I just rebooted my phone last night because of a frozen screen and it was stuck on the Motorola logo. Power button whole holding down X didn't work. Verizon is sending a replacement Droid.

  • trex1989

    idk if froyo did this to my phone but most likely it did

    but my phone is basically possessed it types my it self it moves screens by itself calls people and it all happened after i updated from the ota

  • wowowzer

    ne1 gor a link for the location of the files?

  • droidguy92

    i work for verizon as an indirect dealer and we have had three people come in today with the same issue

  • Unearth777

    Happened to me they tried flashing 2.2 several times but no luck and sent me a refurb phone

  • Dakingred1u

    I know this not related to the dx but I'm having a hard time changing roms. I did tried flashing to an alternate rom install from SD. And everytime it wont load pass the Motorola symbol. Please help

  • Nuclearjen

    Mine did!!! Froze with the M screen. Spent over THREE hours with different tech support people in-store, and over the phone. Had to get a new phone. All my info was lost. Effin Verizon would only replace with a certified pre-owned Droid, when I payed over $400 for my brand new Droid in April. NOT FAIR to me, when they basically sent me a virus.

    • Jham2323

      Same exact thing happened to me. Also, I was told the replacement unit would likely come with 2.2 pre-installed. It arrived with 2.1 which really bummed me out at first. Then the 2.2 ota came after having it on for a few hours. Finally back in business and the 'refurbished' device seems like brand new to me but it did suck having to be without a droid for a couple of days and not being compensated in any way for the inconvenience.

  • DD_Droid

    I had to use RSD Lite to UNBRICK my phone – Tried installing Liquid Frozen Yogurt and it froze on startup, unrecoverably.

  • http://www.facebook.com/people/Ron-Chusid/100000217297542 Ron Chusid

    My Droid (not-rooted) would not boot up after an OTA update to Froyo. I called Verizon and when they could not get it going with recovery mode they arranged to ship out a refurbished phone.

    Preferring not to use a refurbished phone I tried the manual installation for Froyo. I was traveling and didn't have a microSD adapter so I simply used my wife's phone to place the update.zip file on my card, and it installed without difficulty.

    Considering how easy it was, I was surprised they were not set up at the time to have stores place the update.zip file on cards and fix the problem that way.

  • Laxpanther

    Frozen M logo for me…this sux.

  • Skytek65

    Mine probley took 10 mins to get past the moto logo and after that it leads to an incredibly slow startup so i've rebooted my device and everything worked great you have to restart the phone to get it to work good