Moto G5 Plus on Verizon Can’t Call 911 With VoLTE Enabled, Fix Incoming (Updated)

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A quick PSA here for Moto G5 Plus owners using the phone on Verizon: turn off VoLTE for the time being or you may not be able to place emergency 911 calls.

We were first tipped about this issue¬†earlier in the week from someone who attempted to make multiple 911 calls during an emergency and couldn’t, but Lenovo and Motorola have now confirmed it. Through a forum post on Lenovo’s site, their forums manager says that they will be issuing a fix for the issue next week. He also offered a temporary tweak that will allow you to place 911 calls.¬†

The culprit seems to be VoLTE on the device, so for now, until this software update arrives, you should head into Settings>…More>Wireless & networks>Cellular networks and be sure “Enhanced 4G LTE Mode” is turned off. You just never know when you might need to place a call to 911 and the last thing you want is for your phone to not be able to do so in an emergency situation.

UPDATE: Motorola tells us that they issued a fix for this bug on Friday, April 21. If you own the phone, you should look for the update by heading into About phone>System updates.

Via: Lenovo
Cheers Yousef!



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