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Google Services Experiencing Issues – How are Yours Holding Up? (Updated)

We are hearing a number of reports from readers who are experiencing issues with Google services. From Google Play to Gmail to Hangouts to Maps, many are not able to access information, receive messages, login, or install apps.

We are experiencing some issues in Gmail, but not in our Google Apps Droid Life account. The Google Apps Status Dashboard is showing green lights across the board.

Let us know in the comments if you are experiencing issues as well. We will update this post as we have more. 

Update 3:19PM:  Many users are still reporting issues even though Google’s Apps Status Dashboard still shows green lights everywhere. We are hearing that some are having luck accessing Google Services if they are connected to WiFi rather than their carrier’s data connection. Hard to figure why the difference in data connection would matter, but feel free to give it a try.

Cheers Brian, Jason, Justin, and everyone on Twitter!
  • Another issue noticed, my application is failed to get the purchase receipt from google after buying subscription. This is impacting my live production app.

    Doing more investigation on this.

  • Kenei Misty

    Phone says trouble Connecting to Google services.

  • Melissa Crowley

    Gmail says I’m not connected constantly. But I am in fact connected. Very weak if any voice signal as well. Data too. Wifi is fine. Not happy ..at all.

  • Taimoor

    My gmail is not working neither play store. Literally, google services are not working.

  • Don’t use my real name thnx

    I do not even read my google emails, as it is impossible to get thru them w/o in&out constant – annoying is not even a good enough word to tell you why I will not use my google a/c anymore!

  • Brendon

    I am having issues accessing Google Play store and services.

  • liwop1

    Is anyone else having problems with Google Chrome. For the past two days every action taken looking up different web sites, “Google Chrome NOT RESPONDING. Then after a few seconds it does what it was asked to do. repeat’s the process constantly.

  • christine

    Suddenly, when I log into gmail, i get a page all in Turkish. I don’t speak Turkish and can’t see any option for English. I have tried all the options, though I don’t know what they mean, but none of them allows me to proceed to my messages.

  • Jodi Talbot

    I can’t access play store, hangouts, or some apps that say they are installed. Am finding you need build version 4.5.16 but can’t find a way to install. Have Uninstalled google services accounts and play, rebooted and reinstalled. Unsynced all. Rebooted and resynced. Shows server error on main account sync screen but each one individually says synced. My third android and usually I love them but if I can’t work this out, I’m out! Anyone?

  • jumpinjack

    Gmail, hangouts, and google play are all down on my galaxy s5

  • Chris

    I can’t access Google play at all on WiFi, and only for up to 30 seconds immediately after rebooting on my 4G connection. Gmail and maps are working, I’m not using any other G-Apps.

  • Teresa

    There is something major going on with google because 10% of my data was used last night while I was asleep. I have never used that much data in 1 day, NEVER. I don not have auto updates on my phone, I have not added any new apps, my information has been the same for the last year and now all of sudden I am using far more data than normal. 10% while I was asleep, oooh helll no. If I go over my data, me and google will have a problem.

  • Teresa

    I am having problems connecting to all of my google apps on my Android phone. I can’t access anything via wifi or data.

  • Paula

    Iv have had trouble getting on google for days now every time I go on it it says no internet connection please retry but I have wifi and everything else is okay on Internet fed up with it now

  • Nestor Estrada

    It won’t let me enter the play store on my nexus 7. Then YouTube stopped working. Wiped everything then when I tried to login to my gmail it did not let me

  • melissa

    gmail unable to fetch new messages. chrome not being redirected to Internet login site, alternate browsers working fine. Gmail is primary email, hoping for a quick resolution. 3 days without email is long enough.

  • Danica Muller

    I cannot open the Google Play store. I get a pop up that is telling me that Background Data must be enabled and then the only option I have is to click on “Enable” or “Quit”….well I’ve got news for you, my background data is already enabled. If I choose to click the “Enable” button, it takes me to a list of my email accounts and then upon choosing one of them, it opens that account where I can SYNC. Upon my attempt to SYNC (any of the accounts as I have about 6) I get a message at the bottom that says that SYNC is experiencing problems and will be back shortly……REALLY?? SHORTLY?? Its been days…….

    PS ~ This is all on my New Galaxy s5 🙁

    • AL E.

      Exactly the same here.. down to the phone. I’ll just keep digging for info.

      • disqus_BT68PJqA20

        I keep getting told ‘error receiving info from server’ have tried all kinds of things even tech 2 support at verizon…..VERY frustrated, just got the damn phone yesterday 🙁

  • kpskrishna

    Google services not working . can’t even access gmail in the browser. What’s going on do I have to do a factory reset?

  • Deus ex

    Motorola RAZR M. I’ve been unable to access Google Play and You Tube for a couple of days now. This quite a bother.

    • Deus ex


  • StargateNH

    I was one of those affected on Android Gmail. And yes the moment I got home and had WiFi, Gmail worked fine again. Odd.

  • rishik

    I am not able to access google play store and google apps like youtube using wifi, but able to use them on 3g.

  • Google Voice

    I can’t play my Google voice voice-mail messages!

  • alissaknight

    The problem is confirmed by Google according to Tmobile. It’s a problem apparently affecting specific devices, she mentioned Samsung Galaxy S’ s and Notes, probably others?

    I am on a Note 3 and can’t use Google Play, Music, Gmail, or Maps.

  • Meghan G from SC

    I had issues getting mail through my Gmail app late yesterday, between 5:30 – 6 pm Eastern time. Took over 30 mins before the email my husband sent me showed up on my phone. Also, I’ve gotten several request notifications from all four of the gmail addresses I control that it is having trouble signing in and then asks me to approve linking to Picasa web albums. I went into the settings for the individual Google accounts and turned the Picasa web albums off and that seems to have stopped it.

  • prachi

    All my gmail accounts are not opening, it is showing that username pasword does not match, but I hv not changed the password or anything, plz help me witn this problem.

  • Randyr9

    9:14pm PST and Google services still not working on my Metro PCS phone (T-Mobile) however, everything has been fine on my Boost Mobile phone (Sprint) all day. Same Google account on bothe phones, I thought that would be interesting to Y’all. Why would google apps work on one cell service provider and not the other?

    • Randyr9

      Forgot to mention, I’m in Washington State…

  • rich

    I came across this thread trying to fix this very problem with my mom’s phone. No gmail over Verizon but WiFi works. I have ATT and am having no problems with mine.

    • Rich

      Oh, and for what it’s worth, my mom has an S3 on Verizon, I have an S4 on AT&T. My wife also has an S3, she isn’t having any problems on AT&T either.

  • I did a factory reset today because I thought Xposed dod something to my G2. I had LTE and could pull 60Mbps, but no Play Store, Device Manager or Hangouts. Then I connected to Wi-Fi and boom. So I just did a reset. By the time everything was said and done with my reset, they must had fixed the issues…

  • me

    I just bought the Galaxy s5 on Tuesday and have been trying ever since to get Play Store to work and I keep getting Google has stopped working message… if this can’t be fixed I am going back to the Iphone…!!!!! I have tried all the “tricks” posted such as delete cache, etc…. grrrrrr frustrated in WI!!!!!

  • Jacob Dagenais

    No issues here… But maybe Google is preparing Android Silver!!! Maybe all Google services will not count towards data use!!!! A YouTube dream. Sadly it will always be just a dream 🙁

  • JD Thayn

    I wasn’t able to access the Play Store or Google Play Games earlier, but everything seems to be working fine now.

  • Executor

    The only issues I’ve had today were while trying to order a Moto X through Moto Maker. I got ‘cannot find server’ errors for a few minutes while trying to login to Moto Maker with my Google account, and then the Moto Maker site itself was sluggish and unresponsive. Got it ordered in the end, though, an all-black 32GB model with a walnut back.

  • WeaselClubber

    Every one of my Google Play apps (five different ones) on my iPad haven’t worked for weeks now.

    • JWells

      It’s an Apple conspiracy on the part of Google! 🙂

      • WeaselClubber

        Don’t know but it does seem strange that all of the apps quit working.

  • me

    Just got a new phone and can’t get any app because the store isn’t working


    Everything on my end seems to be working… wifi or network. I have vzw

  • JWells

    Yep, domino effect today for me. My work’s guestnet Wi-Fi was down due to bad weather last night so was using Verizon 4G. Gmail, Google Play, account sync would hang up, you name it. Soon as I got home to my Wi-Fi everything healed!

  • Daniel Jenkins

    Trouble with Play services on mobile data. No trouble on WiFi. I noticed it after I installed the new Play store. VZW Moto X 4.4.2

  • subiedude85

    Only works on Wi-Fi for me, thought my DNA was on the Fritz again until I saw this post.

  • Finire

    I’m not having any issues with Google Services… But I am having serious ones with Motorola services. Can’t check for updates, or use Motorola Connect.

    • Viralsense

      yeah im having some issues with that also

  • Trey Porter

    I was good once I got on Wi-Fi then switched back to LTE and still good

  • Viralsense

    had gmail working and no appstore and now its vice versa

  • Stephen

    Yep whole app store is down for my in my carrier network but wifi works. Weird.

  • Jason Kahn

    Mid-Town Manhattan seems to be backup and running over T-Mobile at-least

  • Shelly Clark

    Ya I can’t get into play store or any app downloaded from it. Very irritating.

  • ranlil

    Can’t open the store on my Moto X on VZW
    Edit: Nexus 7 OK on WIFI

  • SentaiDragyn

    Looks like my services have started working again.

  • lapreal27

    Google maps is acting like Apple maps a year ago. I almost ended up in the Atlantic. I was just trying to get to a local Starbucks.

  • tlingitsoldier

    I’ve been having syncing issues with all my Google products. It only seems to be affecting me when I’m connected to mobile data. When I’m on wifi, it works just fine.

    • Allen Cross

      Bingo. My Play Store updates/installs totally crapped out over 4G (Verizon), but worked great over WiFi.

      • tlingitsoldier

        I’m on Verizon too. Don’t know if that makes a difference or not. However, I seem to be running OK now regardless of what network I’m on. It was just happening until about noon (PST) for me. Hoping it holds that way.

  • Sleep_theRager

    @Chris You would think so, huh? I google’d it hoping for a solution but was barely fortunate enough to find this as the only relevant result. o_O

  • patrick smith

    how come this isn’t front page news? I don’t get why it isn’t impacting more people.

  • Banadux

    Problems here on 3 different devices and multiple accounts. Tried factory reset on one and can’t even start the install because no ability to log in.

  • Sandie Schmitt

    Boyfriend and I both having issues for last 4+ hours with Ingress, Google + & Play Store. Services up and down, lagging bad at times. Both of us Verizon customers on seperate plans, he has Droid Maxx, I have Droid Ultra. My daughter has Moto X, also on Verizon and having no issues.

  • Sleep_theRager

    Aww man, my condolences ya’ll.. I tried clearing the data in both the Google Services app & Google Play Store app, tried toggling Airplane Mode, and also uninstalled all updates to both Google Services & Google Play Store but no dice.. I almost resorted to factory resetting my phone but didn’t have the cajones.. But I have the new updated version of Play Store with the PayPal update and stuff (ver.4.8.19) via Internet Browser on my HTC One M8 & its working great for me.. :

  • Anthony Obiedo

    Seems to b working now. Figures after wiping my damn phone thinking I screwed something up. Time to reinstall and reconfigure everything.

  • Chris Mullins

    Play Services dead for me. No play store, no Ingress. 🙁

  • Jordan Kalber

    My whole google services in general is working extremely slow to not working at all. I guess it was not smart to perform a factory data reset today. Took almost an hour just to sync my gmail contacts. Right now, I can’t even get onto google play at all…

  • DCX

    Google Voice is down for me… So much for sending OR receiving any of my texts!!!…

  • Sleep_theRager


  • Sleep_theRager

    I’m using my T-Mobile HTC One M8 and experiencing zero issues now via 4G LTE, whereas a minute ago i was ready to through it across the office.

  • Anthony Obiedo

    Google apps work for me but only when I’m connected to WiFi. Everything else is just fine on my 4G LTE from Verizon. HTC ONE M8. 4.4.2. Anyone else experiencing this?

  • Sleep_theRager

    Hallelujah!!! It’s back online for me!!! 🙂

  • Chris

    Basically all my Google services are down.

  • Any Play related has been down for a while.

  • Brian Dress

    I am having the same issues. No hangouts chat app connectivity. Play store loads to infinity. You tube is spotty at best. No Google music except for the songs that are cached to my device….I pay for this Google! No gmail, no drive. Everything is fubar……unless im on WIFI.

  • jpcuzzo

    Google voice and the play store are totally down. Nothing is working

  • Alexander

    No services for me, even on my WiFi only tablet. Can’t even sync chrome tabs.

    • Alexander

      Forgot to mention its been like this for me all day. First tried to access the play store at noon, making that over 5hrs ago.

      • Viralsense

        same here mine went out around noon eastern

        • Alexander

          Mine is working, we’ll see if it lasts. *crosses fingers*

          • Viralsense

            gmail seems to be ok now but nothing for the play store

  • ginbumboom

    Btw I’m having this issue on t mobile lte (for the several who think this is a Verizon issue). Been down for a few hours now.

  • joser

    Can’t log in to store while on 4G LTE keeps telling me No Internet “Retry” but everything else works.. Play store works only while connected to Wi-Fi. WtF!!!

  • apdimatteo

    Google Voice keeps going on and off for the past couple of hours. The app won’t even open on my phone.

  • sdcoiner76

    I have had no problems today. I am on T Mobile

  • ytwokc5

    Verizon east coast. Been having issues for the past couple of hours with Gmail, Play Store. 4GLTE has been dropping and it is usually rock solid in my area.

  • Nayners

    No Play Store for me. Annnnnd Gmail too……

  • Brandon Lee Galvan Salazar

    Having problems as well with the play store not loading and stuff not being synced

  • Chippah

    PLAY is Down fukkaz

  • Joseph Morgan

    My apps not opening in play store. HTC M8

  • deskjob

    My gmail and google play are down – infinitely refreshing but no new item. I thought verizon was having data issues, but everything else runs fine – speedtest, google map, netflix, youtube.

  • Kyle Coppess

    Every single one of my google apps is down except Chrome, though it wont sync bookmarks.

  • Loading for infinity?

  • Jeffrey Gouse

    I’ve been having off-and-on issues with Google Drive over the past few days. Chromebook having trouble reconnecting once Drive service restored. Typically have had to reboot laptop.

    Also unable to access Gmail at the moment. I’m guessing maybe the severe weather over past few days has been wrecking havoc on servers? Verizon 4G service has also been a bit wonky too.

    Regardless, I hope they get a lasting fix put in place soon.

  • Mike L.

    Hangouts is completely bust for me. Not working at all. Google Play, Maps, and Gmail seem fine.

  • jdomann

    Had issues getting Maps directions a few hours ago. Seems to be fixed for me now, but….:s this sucks.

  • All Google services working for me on WiFi only, not on Verizon 4G LTE in Indianapolis. XLTE rollout?

    • Jason Kahn

      I had no Google Services on T-Mobile LTE, worked on my Wi-FI in Midtown manhattan., up an working now

  • raf

    My maps drive gmail maps and hangouts are not working.

  • Andrew

    Only working on WiFi for me. Off WiFi nothing works

    • seven2k

      Same here

      • moew

        VZW by chance? I have been having various issues, excluding Play all day. Switched to wifi and it seemed to be fine with other apps.

        • seven2k

          T-Mobile. God help us!! Same here. I was doing my lunch walk and songza worked fine. Then hangouts started acting up and kept saying “Sending” Some of my syncs were talking awhile also. But it seems it works on WiFi.

  • I was having issues installing and updating before but it seems fine now.

  • RiotingPanda

    Glad to know I’m not alone. My Play Music was freaking out about 20 minutes ago. Now it’s fine.

  • Joe Mihalich

    play store is dead for me. so is google maps searching. haven’t tried anything else. And both of those have been down for at least 2 hours now.

  • J. Gilbertson

    things have been spotty all day. Play Store is hit/miss. Hangouts is hit/miss. Youtube is busted for me. Gmail seems to work on my phone but yeah my phone has been pitiful on Google all day

  • NotTheTodd

    So… my Google Play issues seem to be an issue on Mobile Data only (T-mobile). Wifi everything works fine. Really weird

    • seven2k

      same here

  • Sandcrab3

    Google Play hasn’t been working for a couple of hours now.

  • Charlie R.

    I was starting to think I was the only one!

    Huge problems for me with all Google apps, and also with Syncing for any account I have.

  • Bill Hamm

    I have been having problems making telephone calls (VOIP) using Hangouts (Google Talk)
    The reception is terrible. I am using a wifi connection and I wonder if that might explain it. The problem has existed for months.

  • Mark Snider

    All Access is down as well, haven’t been able to stream for probably 2 hours

  • evan brown

    My motorola connect hasnt been working for a couple days, anyone else?

    • NCSUgolfer01

      Same here…

  • roxxie

    Ingress is inaccessible. Everything else is fine.

  • mikewelch5

    Can confirm. Verizon implementing XLTE

    • Jeffrey Gouse

      That actually would make sense because I’m only having issues when on 4G LTE. And the times I’ve been having trouble with my Chromebook has been when I’m cconnected via mobile hotspot…

      …on Verizon 4G

      • ginbumboom

        I’m having the same issues on t mobile lte. It’s not just Verizon.

  • Allen George

    Everything is working for me — Gmail, Play Music, Play Store, etc

  • Nicole

    Been having issues with multiple android devices at my store from galaxy s5 to the note 3 not being able to access the play store since about 1pm

  • No hangouts messages (non SMS) working for me or my wife.

  • Alton

    I cannot sync anything over my carrier only through WiFi. And even that is shot.

  • David Abbott

    Hangouts force closing, gmail not syncing, play music not playing, Ingress not loading, g+ not signing in.

  • RBI411

    According to my notification bar G+, Movies and TV and Calendar are all out.

  • Cindy Lou

    I thought my phone had crapped out. Whew sure was glad to see this post. It’s actually why I came here just to check. I can’t get mail or even get into the play store on my g2

    • Jeremy Gentry

      hop onto wifi if you have a wifi connection, until mobile data is fixed

  • Tony Byatt

    All is fine for me…

  • 655321

    Having issues all day with Motorola Connect for my Moto X. I’ve read for some reason it needs access to Google Services.

  • Waldi G

    Maybe they are messing around with voice intergration… One can be hopeful.

  • Jeremy Gentry

    Guys its not Google’s fault, its VERIZON they are having issues with mobile data right now

    • ToddAwesome

      I have friends on T-mo with the same problems though.

      • Jeremy Gentry

        as soon as I logged into my WIFI connection everything started working…..lots of different companies could be having mobile data issues. all i know is its not a google issue

        • ToddAwesome

          correct, data for everyone seems to be the common problem, jump on wifi and things improve. still problematic, but improved.

  • mgault

    google seems to be fine but moto cennect isnt working at all

  • Constantine Bleys

    I got nothing, no hangouts, no gmail, no ingress, no play music. >_< This better not be shenanigans.

    • ToddAwesome

      srsly, right? I need my scanner to load and I need it yesterday!

      • moew

        Yesterday is not today, and you don’t need a game to survive.

        • ToddAwesome

          Okay, Debbie downer.

  • Cael

    It’s been out for 3+ hours!

    • T4rd

      Yeah, I haven’t been able to access Google Play on my phone in a few hours. Figured it was Google since I was able to load everything else on my phone.

  • Travis H

    chromecast streaming from play music is failing every few minutes

  • Jason Carlisle

    Gmail won’t load on my device (for a few hours now, actually) through the app. Hangouts just stalled out on me a few minutes ago but seems to be working fine now. Play Store couldn’t be accessed earlier but works now.

  • NGagen

    I can’t use Hangouts for IM (SMS works).

  • Nick V

    I went to see if I paid my cell bill. 🙂

    • javier rodriguez


  • Alex

    And like that it seems like service is back.

    • Alex

      Never mind it play music seems to be back at least for me

  • Zee Masai

    Damn and good. Damn, I already wiped my phone and good it’s not my phone that’s messing up.

    • C2Cab95

      Glad I’m not the only one that wiped their phone!

      • Peter

        Yup…just finished up setting everything back up. However, once I connected to wifi I stopped having issues.

        • C2Cab95

          I won’t have the luxury of connecting to wifi until I get home from the office in an hour or so.

    • kronikings

      i totally thought my phone was broken. Took me 4 hours of troubleshooting before I came to droid-life to see if there was an outage.

    • jrn

      Don’t feel bad, you are not the only one

  • michaelrango

    Play store simply not loading anything up.

    • Lester Dedrick

      same here.

  • ChrisGo

    Drive was acting up yesterday, slow load and no response.

  • Unrelated – but Adobe Creative Cloud went out, too, earlier.

  • mikewelch5

    Yep, seems to be with Verizon… Mostly

    • javier rodriguez

      I thought that too but I switched to wifi and still nothing. unless that wouldn’t matter

  • BoFiS

    I was having trouble with sync earlier, but chatting in Pidgin on gtalk (err Hangouts?) is working totally fine of course. But Chrome-to-Phone was taking it’s sweet time to get to my phone and the Play Store is totally not loading in the time it’s taken to type this comment.

  • Joe

    Thank you for the post. I also have the same problem. I cannot access e-mail from the gmail app or log in the play store. I thought it was the Verizon network.

  • brkshr

    The good thing about Google is that we will most likely only be affected for a few hours tops! Probably less than an hour for the majority of users. If we were using yahoo mail or any other service, it could be days before anything gets fixed.

    Also, everything’s working fine for me. Google All Access, GMail, calendar, etc

  • StormbladeX69

    All of my Google services are intermittent.

  • Booyabobby

    Just updated 3 apps on the play store and checked Gmail on my tablet. Working fine here.

  • Kevin Baptista

    Hangouts issues, Music, and gmail as well.

  • Robert Kuhlman

    Can’t access anything Google service related on my phone. No play store, music, gmail, or contacts. I just factory reset my phone too:(

  • 213ninja

    thanks for acknowledging this service disruption, i don’t feel so crazy anymore…

  • Rgaskins310

    No Gmail, Calendar, Contacts, Play, G+. I can receive Hangouts messages but can’t send. Grrr!

  • redupp44

    They’re working fine for me!

  • TikiDragyn

    Play Store and GMail is down and out for me.

  • Henry C

    No access to any Google service at the moment, looks like I’ll just have to do real life things..

  • dapbmonkey4u

    I can’t l log onto play store, gmail, contacts, or now, but hangouts works.I can log into web play store acc access gmail on web

  • rfranken

    all google services not working on Verizon LTE…but they work fine on wifi

    • moew

      VZW LTE here, issues with google services today.

  • Alex

    Glad to see it wasn’t only my phone.

  • potacho

    I can’t stream music from Google All Access.

    • brkshr

      Works fine for me

    • javier rodriguez

      I can stream certain radio playlists and I can’t make new ones
      glad I am not alone

      • Al-Burrit0

        Anybody have a bug in all access when rearranging the songs in a playlist it moves the song back how they were as in the order is random? Been having this problem for a while. Very annoying.

    • JSo

      Aw man. I’m going to have to listen to the radio on the way home now. lol

      • Rachel David

        Figured it was Google since I was able to load everything else on my phone.

      • jrn

        I tried that, but after the first commercial break I just turn the radio off. What a spoiled little brat

        • RaePooletik321

          my friend’s sister makes $80 hourly on the computer .
          She has been unemployed for 10 months but last month her check was $12489 just
          working on the computer for a few hours. view website F­i­s­c­a­l­p­o­s­t­.­C­O­M­

    • Zach B.

      I can stream a thing here and there…but yeah..it’s mostly down for me

    • OreoMan

      I’ve been having streaming issues with All Access for awhile now. Come on Google, I pay for this service. At least make it work again!

  • Guest

    On mobile, Voice, Play Store, Play Music, Gmail are all fackwors for me. They seem to work fine in Chrome mobile, however.

  • j

    GMail app can’t connect to server to refresh, but http GMail works fine, pc or mobile.

  • Jake

    On mobile just about all Google services are unable to connect. Play Store, Ingress, Google+, GMail, YouTube…