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FYI: Google Play Support Now has Live Chat for Questions About Device Purchases


Did you know that Google Play Support now has a “Chat with us” option? In the past, if you needed support for issues through Google Play, you had two options:  “Email us” or “Call us.” While these options certainly work, especially “Call us” since you can almost instantly get ahold of someone on the support staff over the phone by using it, some of us would rather use an online chat at times to take care of business. That’s now possible for select situations – those that involve device sales. 

I tested the service out moments ago, finding myself in a Hangouts-like in-browser chat session with Google Support and a friendly tech named Jason. The nice thing about the chat was the fact that I didn’t even have to leave the Google Support page, because the Google Talk session started from within the same tab that I was using to find support. After asking Jason if the service was new, which he confirmed, I then let him get back to real customers and was able to close out my session. It was super simple.

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Also, the entire conversation is now listed as a chat session through my inbox, so should I need to go back and look at our conversation later, I can do that. I did see an option to go “off the record,” but in a support setting, I’m not sure why you would want to do that.

As I mentioned earlier, this new chat support is only available for pre-sales of devices – in other words, you can’t get support for app sales, books, or movie returns. This is for hardware only.

To access the “Chat with us” option, head into Google Play Support>Nexus help center and select a device, then Contact us, then “Buying devices…,” then “I have questions…,” and finally, the device you have questions about. You should see the button to start a live chat.

If you are planning to buy a Nexus device in the near future and have questions, think about giving this new chat service a try.

Via:  Google Support

  • Eduardo Santana

    I started a chat asking about the upcoming new Nexus 7 and the Google representative exited the chat on me.

  • This is what I’ve been looking for. Thank you!

  • terrorist96

    Google having live chat support for anything is nothing short of amazing.

  • Blue Sun

    “Not gonna lie…” I love it hehe.

  • feztheforeigner

    That sounds like a lot of steps for help…are they just testing this before pushing it on their customers or something?

  • Hopefully this means Google is taking steps to beef-up their online store after the fiasco that was the Nexus 4 launch!


    Yet still no Android support

  • p0k3y

    Drop the shipping charge then I will shop there.

    • Brandon Jiang

      the shipping charge is $10…….

  • KleenDroid

    Oh goody

  • TheWhiteLotus

    This just in: Google shuts down live chat support after bloggers everywhere “just test it out.”

    • Hah I just wanted to see how it worked and then left him alone. But you have a point. 😉

    • Joy E. Allen

      what Nathan said I am in shock that a person able to get paid $8333 in a few weeks on the computer. have you read this site link


  • MafiaMM

    Online Chat Help FTW!!

    • Isabel Herron

      as Randall replied I am amazed that some one can make $5229 in 1 month on the internet. have you seen this web page w­w­w.K­E­P­2.c­o­m