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Verizon Swapping Out Faulty Fascinates for DROIDX2, Incredible 2 and DROID Charge? (Updated)

 

Update:  Our friends at Verizon have reached out to tell us that this is no longer happening.  Since the ED05 update is going out and will fix the issue, there is no need for a swap.

If your Samsung Fascinate is suffering from an inability to accept calls after receiving its latest update, then you may be entitled to a certified like-new replacement from Verizon.  According to reports, Big Red is willing to hand over a DROIDX2, Incredible 2 or DROID Charge if they deem your phone to be worthless.  So, to the Fascinate owners in the building that have been more than frustrated with their devices after receiving ED04 because it broke one its primary functions, head on into a store.

Via:  Engadget

  • Ptcruide

    Even after the ED05 Samsung Fascinate is still worthless, I dropped calls, it took pictures of its own screen, it froze all the time etc. Verizon exchanged it for three more fascinates, all worthless. The ultimatum was when it fell out of my pocket and hit the carpet and the screen shattered. I hate Samsung and will never own another Samsung Product, my mother’s Samsung Refridgerator is even junk. I went to the Droid X2 and I have not looked back, it’s an amazing phone I’ve had no problems at all with it.

  • cash

    what can you say is wrong with your phone to swap?

  • Mikerogan06

    The charge was never an option. They told me droid x2 or incredible 2. And they were out of accessories so they have me a BRAND NEW incredible 2! I Just consisted it a free upgrade!

  • Harbo99

    Called vzw cs last night. I miss both incoming calls and text messages. They told me its a known issue and samsung doesn’t know how to fix it. Offered me Dinc2 our droid X2. I asked for charge and they said I could do that also. Went into store this morning and they ordered it. Should be in saturday.

  • http://www.facebook.com/nathanielnewmanmusic Nathaniel Newman

    Verizon and Samsung did such a bang up job on the Continuum.

    • Bucknut89

      Just another brick in a long road of failure on Samsung’s part.

  • Csoki

    This worked for me this morning… I got a droid charge to replace my girlfriends fascinat. The representative also have me the option of a dx2 or
    dinc 2

    • Bucknut89

      Why would you want another Samsung POS?  Wasn’t this debacle enough…

      • juan

        why do you hate on samsung so much?

        • Bucknut89

          My wife had 3 of their POS Fascinates and none of them ever worked.  My son has a Samsung intensity that broke after 2 months, and I have an Omnia for less than 30 days because the screen wigged out on it.  It is a long history of bad phones why should we expect the Charge to be any different?

      • DBK

        Because the Charge is actually one of the better 4G phones available right now.

        Trololololol

  • http://www.facebook.com/profile.php?id=753040196 Gage Hess

    My mom and I both had the Samsung Fascinate and were having so many issues with it. After a lot of hassle with Verizon’s customer service we both got free Droid 3′s

    • juan

      wow so lucky,some people cant even get a replacement

  • Bucknut89

    Na Na Na Na Hey Hey goodbye.  Hello iPhone4, why?  Cause it just works…

    • DBK

       To bad it sucks and is super restricted. My Droid 2 runs circles around it.

      • Bucknut89

        Not if you Jailbreak it, I can do pretty much anything a Droid can do but with more reliable hardware.  And you don’t have 10 different versions of the OS that no one seems to ever want to update.  Dont get me wrong I had a DX and I like it, just getting tired of the inconsistent versions of the OS.  Maybe Ice Cream will fix it all.

  • dinc lover

    Do you know what they are swapping out the original Incredible with? I have TEC and mine is giving me problems.

  • http://twitter.com/acgr4me acgr4me

    I am glad I took advantage of this when I did. I got my Charge yesterday and the update comes out today. PHEW, SCORE! I was getting bored of the Fassy anyways and a free upgrade is always welcome no matter what people might say about the Charge.

  • Anonymous

    So can you do this by going into a store or only calling and sending it in via slow mail..?????  my second line is with a fascinate and im already used to the fact that i have to call and hang up and and call again so that it “might” pick up and ring.. this is kinda scary if and when there is an emergency. 

  • Yourmamma

    maybe wait a few weeks and swap for a fascinate 2?  Makes sense that they would let you stay in the same phone family that you originally bought into.

  • Jester4281

    Complete BULL $H!T. My ThunderBolt has rebooted for the last couple months non-stop and my data connection has been complete crap, and they made me sit and wait for a update to fix reboot and my data connection still sucks. No, sorry for the issues, no credit to my bill, no swap out.
    All I know is those of us who bucked up and dropped serious cash on a ThunderBolt were made to think we were the silver spoon childern of Verizon and now we are no more then the red headed step daughter.

    • Anonymous

      ya a lot like us early 3G (supposedly upgradeable to 4G) XOOM owners who forked out the big bucks to get a half build which yes i knew it was going to be getting it like that but i was promised SD support as well as 4G but the SD card update was supposed to be coming out to us first like all the other updates…. except the Wifi got it first and i am still waiting for the update weeks later after the o so famous “in the coming weeks” which is as good as saying some time this year maybe….  As well as the 4G update who knows how thats going to work out ya they said its coming but i never got the email.  Pretty typical i would say…

    • Anonymous

      Lol… Sorry you’ve had trouble but you can’t speak for all of us who own the Bolt. Mine is wonderful! I type this with solid 4g bars and never had reboots. Its easily the best phone I’ve owned compared to D1, D2, DX.

  • Dash Speeds

    Hint that the GSII is close to launch? Why else would they be offering other phones rather than a replacement, probably low on stock for the Fascinate as they try to get rid of what’s left. 

  • Anonymous

    VZW has made the ED05 software update known on their website. If you own a Fascinate, check it out!

  • http://toobig.net TooBIG

    When will they replace the Thunderbolt for not being the phone they claimed it was going to be?  How do cell phone companies get away with false advertising?

    Someone please correct me if I’m wrong. 

     

    • Anonymous

      Not sure what you mean? What did they claim it would be that you don’t have?

      It is clearly the best phone on Verizon at the moment. It works flawlessly and has a pretty good developer community and its not locked down. Or I should say it can be fully unlocked.

      I can’t think of anything lacking in my phone.

      However I am addicted to getting the next best phone when it comes out. Can’t get a Motorola since they lock their phones down and I’m not willing to wait a year for it to be really cracked. Maybe you will have luck with the Samsung phone if it ever gets here.

  • Anonymous

    Samsung sucks…

    At least the Fascinate and Charge do…

    • DBK

       The Charge is one of the better phones out there. Trololololol?

      • Anonymous

        Slow, ugly, plastic, and overpriced. 

        Nothing great about it other than 4G. 

        • DBK

          Definitely not slow, definitely not ugly, a little plasticy, and only slightly overpriced, but still doable.

          The only real negative is Touchwiz, which can easily be remedied.

          I guess haters gonna hate.

          • Anonymous

            Definitely slow. Definitely plastic. Definitely overpriced.
            I mean Quadrant is as crappy as it gets in a benchmark, but still.

            The Charge hardly can make it over 1000 lol.

          • DBK

            Quadrants don’t mean much. I played with my friend’s Charge, as well as the one in the store, and it runs as fast, and performs as well, as my Droid 3. Touchwiz hurts it though.

  • Interstellarmind

    this has to soften all the boners for rge SGSII at least a little, right?

    • Interstellarmind

      for the* SGSII

  • Bigmpowerstroke

    I got a new Droid Charge for mine

  • http://twitter.com/djstarion Francisco Rodriguez

    I almost bought a Fascinate too, but went with an Incredible 2. Best phone I have ever owned easily. And i’ve had both the D1, D2, and DX

    • Anonymous

      I had the Incredible 2 for about 2 weeks, gave it to the wife and got the Tbolt.  Biggest mistake ever, the Inc 2 was awesome

  • Anonymous

    Went with the X2. I <3 Verizon.

  • http://twitter.com/mfg68 MFG

    My girlfriend’s Droid 2 Global has had issues since January. She’s gone through 4 replacements. I’m going to call Verizon and demand a Droid Incredible 2 or a Droid 3. We’ll see…

    • http://www.facebook.com/profile.php?id=100000106808261 Keith Sumner

      heh, good luck, they are very stubborn. Certain phones can only be replaced by certain phones. AND be careful because getting a replacement extends your contract by another 2 years!

      • One Smart Verizon Customer!

         I know this is 9 month ago, but I have to correct you on your statement: “Replacement extends your contract by another 2 years” THIS IS NOT TRUE!! I pay for the extended warranty program ($1.99 a month) and have gone from a D1 all the way to a BRAND NEW D3 without using my upgrade or extending my contract! The only way for them to renew/extend your contract is for you to either add a new line or use your upgrade.
        Verizon has tried to convince me to use my upgrade but I refuse too (still waiting for a good Samsung or HTC phone to come out this summer 2012) so what they do when one of my phones crap out is that  they just send me “Certified like new” phones, and for my BRAND NEW D3 well, I just got lucky with that one because they ran out of D2 in their stock when my D2 camera had stopped working and I had called in for a replacement. Looks like verizons rule is “If we are out of stock on Certified like new Devices at the time that you call, then we upgrade you for free to the next model” :-). And trust me, my 2 year contract has been up since this past November 2011 and I still have my upgrade sitting there ready for me to use it!! :-D
        Figure out the Verizon system people!! Just like I did! ;-)
         

  • JJ69Chev

    just got my wifes new charge int the mail yesterday on this deal

  • Trsohmers

    Just got mine, my moms, and my dads fascinates’s swapped for Charges :)

    • Mx300ex

      what did you tell them was wrong?
      they said i have to wait for update!

      • http://www.facebook.com/profile.php?id=100000106808261 Keith Sumner

        You can’t just straight up swap your phone, dude, your phone has to have a particular defect.

  • http://www.facebook.com/people/Michael-Forte/542650247 Michael Forte

    Interesting that they’d swap out a 3G phone for a 4G phone.

    • http://www.facebook.com/TJHRULZ tjhrulz

      I bet they dont give you 4G coverage though

  • http://www.facebook.com/people/Michael-Forte/542650247 Michael Forte

    Interesting that they’d swap out a 3G phone for a 4G phone.

  • http://www.facebook.com/mobrienjr Michael OBrien

    I need to talk to my wife and see if she is having any issues….

    • DBK

      You need to distract your wife and create the issues, then convince her to swap.  :)

    • DBK

      You need to distract your wife and create the issues, then convince her to swap.  :)

      • http://www.facebook.com/mobrienjr Michael OBrien

        hummmm how can I create that issue.

        • DBK

          lol Magnet, spilled drink, accidentally ending up in the microwave…..plenty of options.  :)  

    • http://twitter.com/djstarion Francisco Rodriguez

      I guess if you don’t talk to your wife, you know what the answer is.

  • Rick Wilson

    Interesting since the SGS2 is close.

  • Rick Wilson

    Interesting since the SGS2 is close.

  • SugaShane

    My sister has this phone, and it is a worthless piece of S…amsung. 

  • Anonymous

    How about swapping out shitty Thunderbolts for those phones?

    • TheAndroid1

      Everything is better since the last update.  Battery life is better, gps locks almost instantly, etc.

      • Anonymous

        Glad the update helped you on your Tbolt, but my GPS still takes 5 minutes to lock, and still getting random reboots. Not as bad but still getting them

        • TheAndroid1

          I would seriously consider completely restoring your thunderbolt, wiping everything and then updating it again. Once I did that everything was perfect.

    • Anonymous

      Why the heck would you want a downgrade? To each their own I guess.

    • http://www.facebook.com/people/Tanner-Hodges/100000079676741 Tanner Hodges

      I read this as “Fascinate II” *le sigh*