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Verizon Offering DROID 2 and Incredible as Warranty Replacements?

We had heard directly from Asurion a few weeks back that they would be offering up Droid X and Incredible devices some time this summer to those making a claim on the original Droid, but today we have even better news.  We’ve heard from 2 readers, one who had the option to replace their 3rd refurbished Droid Eris with either a Droid 2 or an Incredible and another who was able to swap out a 4th refurb’d Droid 1 for a D2.  And we’re not talking insurance claims here, this is straight up warranty swapping.

Update:  I should point out that dropping your phone in a toilet will not get you a replacement.  That would be an insurance claim.  Warranty swaps are for phones that simply do not function properly even though you have done nothing to it.

Apparently the Verizon rep they both spoke with was as speechless as we all are at this point.

If anyone else is able to essentially upgrade to a newer device, let us know!

Cheers Phil and Tyler!

  • Dkeith Bramlett

    This in most cases only gets done when you Have a phone that is no longer in circulation or when a sup allows to do this.

  • Dkeith Bramlett

    I had a droid Erie and had to replace it three months ago and they let me get the droid incredible 2.

  • Dave B

    The touch screen on my Droid failed while the family was on vacation. The Verizon stores REFUSED to honor the in store swap out warranty I bought. I was forced to buy an early upgrade.

  • Stache3

    I have the Droid 2 and it gets extremely hot. They replaced it and this second one is even worse than the first. I’m going back again to complain.

  • Therock0720

    I went from a Samsung Reality to a Droid X because I was having non-stop issues with the 5 Samsung Reality’s I went through as replacements…

  • Smileysilies

    My dog peed on my D1 and I got a D2 replacement…unfortunately I just DROPPED my D2 and now the screen had a million little cracks running through it. Great…

  • Djung17

    I have a droid 1 and I am getting my phone replaced for the 4th time… they still sending me a dam droid 1 and I bet u its gonna break again…

  • seriously, my droid 2 has been acting up like crazy… I took it into verizon and they said leave it here and we’ll check it out to see whats wrong…. so I did and they said they didn’t find anything wrong with it (go figure). I leave the store and get in the car then before I even left the parking lot the phone acts up withing 3 minutes of leaving. The gallery doesn’t come up when I click it just closes right away, the phone restarts itself about every 3 hours, it freezes then I have to take the battery out and put it back in, I have to dial *228 just about every day since that’s the advice they only ever give that apparently “fixes or updates your phone” (it only updates your signal when you frequently move to another location and or programs your new phone). I just think it’s ridiculous they tell you to not download apps to see if that’s the problem when you have a phone thats specific for having apps especially that are from the market (not an untrusted source). I mean yes, I obviously will uninstall an app if I have any reason to believe that’s the cause of my phone either freezing, stalling, or generally not working. But, what I don’t understand is why the Verizon stores continue to tell me they can’t do anything, when HELLO, it’s the phone software, try telling the technical service technicians to create a new software update so that the frequent problems finally stop or if thats asking too much, at least control the number of issues. I know it’s not just me that has the problems because 95% of people I know have a droid, droid 2, or another Verizon “smart phone” that just happen to deal with the same problems that occur with my phone. I really am getting sick of this. I never ever had technical problems with ATT phones ever, which is very rare considering it’s easy to have problems with phones. Verizon, honestly just get the dang iPhone, exact same one not some junky Verizon exclusive but the apple iPhone. But, with my knowledge of Verizon, that’s like asking for a price drop… not going to happen. I don’t understand but Verizon really needs to step up their game. Seriously, 3G? Try being like everyone else… 4G.

  • seriously, my droid 2 has been acting up like crazy… I took it into verizon and they said leave it here and we’ll check it out to see whats wrong…. so I did and they said they didn’t find anything wrong with it (go figure). I leave the store and get in the car then before I even left the parking lot the phone acts up withing 3 minutes of leaving. The gallery doesn’t come up when I click it just closes right away, the phone restarts itself about every 3 hours, it freezes then I have to take the battery out and put it back in, I have to dial *228 just about every day since that’s the advice they only ever give that apparently “fixes or updates your phone” (it only updates your signal when you frequently move to another location and or programs your new phone). I just think it’s ridiculous they tell you to not download apps to see if that’s the problem when you have a phone thats specific for having apps especially that are from the market (not an untrusted source). I mean yes, I obviously will uninstall an app if I have any reason to believe that’s the cause of my phone either freezing, stalling, or generally not working. But, what I don’t understand is why the Verizon stores continue to tell me they can’t do anything, when HELLO, it’s the phone software, try telling the technical service technicians to create a new software update so that the frequent problems finally stop or if thats asking too much, at least control the number of issues. I know it’s not just me that has the problems because 95% of people I know have a droid, droid 2, or another Verizon “smart phone” that just happen to deal with the same problems that occur with my phone. I really am getting sick of this. I never ever had technical problems with ATT phones ever, which is very rare considering it’s easy to have problems with phones. Verizon, honestly just get the dang iPhone, exact same one not some junky Verizon exclusive but the apple iPhone. But, with my knowledge of Verizon, that’s like asking for a price drop… not going to happen. I don’t understand but Verizon really needs to step up their game. Seriously, 3G? Try being like everyone else… 4G.

  • Erin

    all the replacements are refurbished, I am on my 5th replacement in 2 weeks. I am fed up with this!!

  • Erin

    all the replacements are refurbished, I am on my 5th replacement in 2 weeks. I am fed up with this!!

  • D45buck

    Yes. I just sent back my 3rd like new replacement droid. The Verizon rep said that it was time to send out a Droid 2 for my replacement since the others weren't satisfactory. So yes, hang in there and tell the reps you are tired of recieving old droid originals.

  • Dcolli15

    hmmm, I just had my orginal droid replaced with a droid 2 from the manufatures warranty free of charge! Sometimes you just have to cry to the right person, i called 3 times and each one (rep.) gave me a different answer.

  • Amandalynn636

    My warranty expires on my droid in a few weeks. Shortly after the last update I started having problems with certain apps and tbe browswer forcing close at time.
    So I called them, I spoke with a very nice woman and she tried a few different things they could do witout doing a factory reset.she said if that did not fix it to do the reset and call them next if that didn't work. I did the reset and nothing changed.

    So it kept doing it but I kinda let it slide but then the thought popped int my head about my warranty running out soon and that I'd better get a replacement. So I called and got a very nice gentelman,who kept putting me on hold so he can check something. Then he called me on my friend phone to may sure I was running the lastest update,which I was. So he puts me on hold again and comes back and starts talking about how I have too many apps and they are all probably opening at once and weighing down the system. His plan was to do a factory reset, leave it without any extra apps and see if one of the apps is the problem. I told no way. Too much of a pain in the ass.

    So I was really ticked they wouldn't just send me a new phone. It would have only been the second one I got and the first one is because the power button broke. So I get put on the phone with a different girl who asked if it started doing it after the update and I said yeah, so she said we can send you a replacement, do you want the droid like you have or the droid 2? Hello? Droid 2right here please. So I should be getting it Tuesday.

    Super long story..I know. But the whole point is they are replacing my original droid with a droid 2.

    • Amandalynn636

      Just read my post. I really do know how to spell! I was quite tired when I wrote this..anyway, I will update on Tuesday to see if I really get the 2. I won't believe it until I see it.

  • Help!? I've had my droid 1 replaced twice and taken it into the store more than 20 times in month and I've talked to about 8 technical support members and none of them has heard of this and they refuse to do any replacement other than the same model… Wanna explain that or help get me an android (without a price) that actually works? I spent more time on the phone with technical support than actual self use. -_- verizon is dumb

  • Emmersrox1207

    If my speaker I'm my Droid incredible blew out and is fuzzy sounding can I get a new phone

  • In attempt to replace my Droid because of a faulty headphone jack, I just had my third refurb sent to me. If this one doesn't work right, I better get a new phone.

  • :-D

    My wife had her original droid1 replaced with a refurb. . .then the refurb's screen went black one day and wouldn't come back on. . .haptic buttons lit white but screen stays dark. . .I called Verizon since I'm the account owner. . . .they just sent her a replacement droid2. . .

  • Dboy32009

    I have a droid 2 but I want the x I can't see when im online without my glasses help me please

  • Sagar Jha1

    whats up man?
    im glad i got some haters on this post.
    Just to let you know, Verizon sent me an incredible today. Thanks for support!!!

  • Susan

    I was having the same problem and the Verizon rep told me that with everything in his power, if I continue to have problems with my Droid Eris, he could get me the incredible for free but only the phone. I would have to pay for the battery, the back cover and couple of other things, so essentially it's not free. Did these people that got the replacement phone for free get the whole phone with battery and back cover for free?

    Thanks!

  • Mike

    I wonder if my replacement droid will qualify for an upgrade. I got it back and the screen portion that slides up is really really lose…

  • Gregd538

    My Droid 1 charging port broke randomly the other day and the phone no longer charges. Upon bringing it to the Verizon store, the salesman noted that it was a defect and the phone itself works perfectly minus the port. He said Verizon would 2-day FedEx a new one and that the system indicated it would be a Droid 2! It's scheduled to arrive tomorrow so we will see if I really get a droid 2.

  • Josh H

    finaly after talkin got the supervisor and after 3 consecutive DOA droids, theyre sending me a droid 2.

  • Sagar Jha11

    is there a way i can break my eris internally and get a incredible i hate how slow the eris is!

    • someguy

      its people like you that make this whole thing harder on people have honest issues and deserve to be compensated… with that said if you must ride a small bus for 1 buying the eris and 2 not figuring out how to complain to verizon… i hope they give you another refurb eris

      • Sagar Jha1

        whats up man?
        im glad i got some haters on this post.
        Just to let you know, Verizon sent me an incredible today. Thanks for support!!!

  • Cyndi

    I had the droid 1 and the screen went blank on me so I took it with me to Verizon. They exchanged it for a droid 2 and sent an apology letter which stated their regret and that they hoped I didn't mind the upgrade.

    • Josh H

      when did you receive it?

  • Donkey376

    Broke the charge port on my Droid 1 last night, called Verizon and they said they had low inventory and I could either wait, or go with a Droid 2 or Droid X for $50 (difference in cost for what I paid for my Droid 1). As much as I'd rather have my Droid 1, I went with the two…hopefully it was worth it!

  • Njhollsm

    Just warranty swaped 3rd ref-ed Eris for Droid 2. I had the choose of incredible or Droid 2.

    • sagar

      how did you do it through customer service?

  • Kathy

    My Droid that I bought in May 2010 failed to charge completely. It was not the battery so the Verizon rep ordered a replacement under warranty. Received the new phone from Verizon and it was a Droid 2 with a note apologizing for the inconvenience. Due to a shortage in supply of Droid 1 replacements, they upgraded me to a new Droid 2. My old case did not fit the new phone, but the rep exchanged it for free, but the plastic screen cover I would have to pay for another. I had him peel it off the old phone and put it on the new one.

  • Jesh

    my droid screen got wet and had to go through asurion to get new one. After waiting for about a week and constant arguing with asurion and outstanding HELP from verizon customer service.i am getting droid incredible instead of droid on the 9/8. even though i wanted the original droid.

  • Jtoth09

    i got a new droid 2 for my droid one and i could not be happier with the new onr the droid two rules

  • Mordechai Daniel

    My headphone jack was faulty so I just got a warranty claim filed this morning. New phone scheduled to arrive in 2 days… I'm hoping for a D2! We shall see.

  • StephSchiff

    My Droid stopped working and within 19 hours I was FedExed a free Droid 2! I will miss my Droid, but I love being able to have the Wifi Hotspot ($20 per month, optional, & can be cancelled at any time), 7 home screens, vastly improved keyboard, Flash, Swype comes installed but you have to turn it on in options (faster text entry), voice commands, talk to type (great for quickly texting & searching), it's noticeably faster, free calls with Skype, much better battery life, battery manager, etc. There is a learning curve, it's a pretty different set up.

    • Sagar Jha11

      did you call in to verizon and tell them, i want to get a new droid but i have the eris, im on my third..

  • Mab

    Yes, I just received (surprise) a Droid 2 as a warranty replacement after my droid touch screen became non-responsive.

  • Diabuz

    i called verizon this morning and are going to send me a replacement but i wasnt given any option to pick a droid 2 or incredible… hopefully i get a surprise in the mail in the following week =$

  • Keithroby

    my original droid was making calls on its own…so they sent me the Droid 2. sorta lame i have to keep the original battery back. because the color scheme makes it look like i got it from the junk yard..

    • Jasper2

      Just buy a new battery back from Verizon. They must have them in their service/parts department.

  • Cflores860

    i live in california (bay area) filed claim with asurion first they offered me a eris and i weas lilke hells no, then they made me wait back order for a week . i had to check the site everyday and finaly it was in ( they didnt even tell me) when the phone arived it was a D1 but with stock frggd. when i tried to easy rootg didnt work but you can root with old school method http://www.droidforums.net/forum/rescue-squad-g

  • ap8.9.10

    This is why Verizon is awesome!! This has happend to me twice, not for my droid but i had 4 LG dare replacements then I got upgraded to a Samsung Omnia had about 8 of those replaced and then got upgraded to a HTC Touch Pro2 all of those cost me about $40 and I got to keep all of them!….Prob not how its going with the droid replacements though. And I think my droid touch screen is about to mess up haha!! Thanks Verizon!

  • 505alaina

    just received my warranty replacement for the moto droid 1 and guess what?! I received the droid 2! May I add it was only my 1st warranty exchange..

  • Runt

    My droid 1 has been getting extremely hot and last night it got so hot that it froze for a few hours, even a soft rest it was still froze. Call Verizon today and they are sending me another phone but I have no idea what it will be. From the sound of his voice it seems like it will another Droid 1…Praying for a nice surprise like an incredible or a droid 2. Will let you know in 2 days.

  • Azilla

    Just wanted to chime in. First droid had an extremely loose screen and after dealing with it for few months i got really frustrated with it so sent it back for replacement. Replacement came and was worse then original, call Verizon they told me to go to a store so they can verify, Guy at store held it for 5 seconds before realizing it wasn't right and set me up with another replacement, telling me it will be refurbished and if i had any issues come see him. Today FedEx came, box felt odd, opened it up and a Droid2 was sitting in it….Still havent decided how I feel, I loved the Original Droid with Sapphire on it…so I am on the fence, they never mentioned an upgrade, and seemed hear about people getting upgrades after more than 3 defective phones not just 2

  • kmm

    My Droid went into a reboot loop on Saturday, so I went to the store to have them look at it. This was the first time I have ever had a problem with it, and they still gave me the Droid 2 after they determined mine was a brick. The key was that I told them that I don't have any other phone when they said it was going to take 3+ days to have a replacement sent to me due to a backlog of Droids being loaded with Froyo. It's pretty sweet.

  • Azilla

    Just wanted to chime in. First droid had an extremely loose screen and after dealing with it for few months i got really frustrated with it so sent it back for replacement. Replacement came and was worse then original, call Verizon they told me to go to a store so they can verify, Guy at store held it for 5 seconds before realizing it wasn't right and set me up with another replacement, telling me it will be refurbished and if i had any issues come see him. Today FedEx came, box felt odd, opened it up and a Droid2 was sitting in it….Still havent decided how I feel, I loved the Original Droid with Sapphire on it…so I am on the fence, they never mentioned an upgrade, and seemed hear about people getting upgrades after more than 3 defective phones not just 2

  • kmm

    My Droid went into a reboot loop on Saturday, so I went to the store to have them look at it. This was the first time I have ever had a problem with it, and they still gave me the Droid 2 after they determined mine was a brick. The key was that I told them that I don't have any other phone when they said it was going to take 3+ days to have a replacement sent to me due to a backlog of Droids being loaded with Froyo. It's pretty sweet.

  • ABielert

    I've had the Eris since January and after the 2.1 update the thing just keeps getting hotter all the time, I'll be on the phone and it starts dialing the same number again while I'm on the phone call.
    I called Verizon and they wanted to send me out another one and I I wanted to talk to a supervisor. They put me to tech support then and I asked again for a supervisor and I asked if I could replace the Eris with the Incredible.
    The Supervisor told me that they are doing those replacements by request but he asked me to buy the extended battery for $50 which will go on my next bill because they lose money on the phones and make money on their sales. I agreed right away and my Incredible will be here in 2 days free shipping.
    FYI: Always go to the top Supervisor first, and don't be afraid to ask. Verizon has great Customer Service and do alot for their customers…

  • Jpurcell5739

    Just got my wife's Eris upgraded to a d1after her 4th phone

  • Supra_2nr

    After having 5 droids as replacements, I updated to froyo and it killed my ability to connect to my corporate email at work… I talked to all 3 levels of support at verizon and 2 levels of support at motorola… which they told me to download touchdown to get my emails (LOL) So i yelled at them, and low and behold… my droid 2 came in today! Yes!

  • Chevyg

    Just got an Dinc for a DROID 1 warranty replacement

  • Marco Quezada

    Im on my 3rd DROID. I just keep getting a refurbished one. I should be getting it in a couple of days. I dont know what they were going to send me. I find out soon.

    • i'm on #5 and receiving #6 refurb tomorrow. It all depends on where you are located and the closest warehouse of refurbs are. If the closest one to you is out of stock then you get another device. they'll keep sending you refurbs until the stock is out. I even asked why i wasn't offered a different device and it totally amazing how you get different answers from every rep to supervisor.

  • Antwaun84817

    I got my x today. And im loving it.

  • I was having trouble with my droid 1 dropped calls (It was over 10% of my calls) after 25 calls, 15 hours and over 75 different customer service people they decided that I had been through enough and upgrade my droid 1 to a Incredible. It will be here tomorrow. In all honesty I didnt wanna get rid of my droid, but the stock is so low I refused to wait a week to get a new phone.

  • Mystic_wizard_83

    I just got a Droid 2 replacement after I took my Droid into a verizon store after I crashed it while rooting. Got everything back to normal after a hard reset, but the phone would not connect or sync with google. Tech support figured that it was the 2.2 update that caused the problem.

  • Buckgrad

    Got my 2nd Droid replacement today. Slider was broken. One end loose and wouldn't lock open or closed. Called VZW customer service. She transferred me to tech support. He understood the problem and asked to put me on hold…came back to say that they had no original Droid replacements in stock, and no Droid 2 replacements either. But he did say he could send me a replacement Droid X. It arrives on Wednesday. I think it's just the luck of whether or not they have replacements in stock at the time of your call, and who you talk to. Good luck guys.

  • Bzchickin

    I got mine replaced recently (yesterday) and it was just a plain refurbished, it seemed, droid 1

  • I got the original droid A855 for my replacement today. No upgrade 🙁

  • Cory Buchanan

    sweet, my wife has a droid eris and it is a total POS lately, deleted all her apps, pictures and everything and the battery is dying and phone is slow.

  • Leighton0286

    I know it isn't the same…but I just got a D2 today after making an insurance claim on my droid….603 dollars for 89 dollars? yes please.

  • Mcrutchf

    If they send you a new replacement doesn't it up/renew your contract?

    • Frank Ortiz

      No, if it's a refurbished or they upgrade you because they don't have any in stock and/or you've had so many replacents that they give you a comparable phone, it doesn't renew the contract.

  • Frank Ortiz

    On the phone with VZW right now. She's asking her manager. First she said that I would have to wait for new shipments to come in… I said that's unacceptable. Let's see… Hopefully they can replace my droids to D2. My wife and I are having problems with both.

    • Frank Ortiz

      Frank here… No dice… They offered send a new Droid 1 (when they have then in stock) and/or early upgrade to anything else. Will wait for the replacement, sell it and then buy something. Droid X? Maybe…

  • Dagerman33

    I guess its a luck of the draw , in both cases warranty or insurance. a few days ago i went to the verizon store and they swapped out my phone with another droid, they said that they still had around 1300 droids in the warehouse , and that after they were gone they would be replacing them with a comparable model. As with the insurance , they are still offering the eris and ally, along with the droid but that is on back order ……

  • Alex

    I want to try to get a D2 as a replacement! How do i do so. After manually updating to froyo 2.2, everything got messed up. My apps disappear every time I press home. I went to verizon and they said they were going to push an update sometime next week starting on monday, thats apperently going to ''fix'' all the issues. I dont want another update, i want a new phone! My headphone jack aint working properly and my camera is messed up! They dont understand, how do i convince them to replace my phone!

  • Buckgrad

    Anyone who has received a replacement Droid in the last couple of days: Did your replacement come with 2.2 already loaded? I'm expecting my 2nd replacement Monday, and the Verizon Rep said it might come “new in box” and would have 2.2 pre-loaded. Hoping this might be an indication of acDroid 2. 🙂

  • Jesh

    did anybody got offered to have the droid x for your droid 1? cause if they do offer that then I am gonna have to get real clever and make my d1 to have some sort of manufacture defect!

  • Gbarnwell

    my first gen Droid randomly turns itself off. Not a battery issue, running stock 2.2. You don't even know the hassles I've had trying to get them to switch it out. Here is the latest:

    Friday, VZ in store guy tells me first that I don't have “Advanced Task Killer” and that was it. I told him that I have “Task Killer” paid version, and he goes on and on about how I need ATK instead. He then installs it from the marketplace without asking me. then he runs it, sees nothing crazy running then tells me two other tales.

    First, I must have a rogue app turning my phone off. I invite him to look around my apps, I run real lean. mostly native apps or google apps. He's not having it. He then shifts gears by telling me it is VZ policy that if the problem can't be replicated in store, they can't do anything about it. Since it turns off randomly, I can't make it replicate and tell him that I would be happy to leave him my phone for observation he says no and walks off leaving me with a sheepishly apologetic rep.

    From what I can tell, you can't even get a a first gen as a replacement for legitimate issues. I thought about calling VZ directly, but I don't know if I can take any more idiocy.

    First I was told my phone had a ROM on it by a rep when I took it in (it was running 2.2 and he said he didn't recognize the icons)

    Secondly, told it needed a hard reset. Done, and annoying.

    Then, battery replacement.

    Then the ATK and that nonsense. Is there a VZ store anywhere in LA that has a competent person working there who can help me?

    • Amandalynn636

      I had I rep over the phone tell me that my apps were causing mine to force close. On random browser sites and random apps. So his fix was factory reset and to keep all 3rd paty apps off to see if that solved it. This guy was doing everything in his power to keep from replacing it and he never waivered. So I called back, spoke with someone different, she asked if it started doing it after the last update, I said yes, I will have a Droid 2 on Tuesday.

      Try calling them and talking to someone else.

  • john

    I called, didn't even ask about a upgrade and my d1 replacement is on the way. If its anything like my previous D1 replacement, I will be calling again in another week. Maybe after I finally say something about an upgrade they will. I'm not too concerned about it though

  • Jasonforcer

    I “upgraded” today the rep was moren than willing to send the Incredible to be overnight. Man free upgrade that's awesome!

    • john

      jeez, how did you convince them of that? what number replacement were you on?

  • carterlive

    this works, after my 5th replacement i call vzw, and told them i kept getting a fc issues, and my droid 2 is on the way now, although they did offer a new droid 1, i replied and said i'll cancel b/c of all the issues, so they said droid 2

  • Blackmagick20

    I went in to a VZW store yesterday because my Droid was overheating and not charging. This makes my 7th faulty Droid since April. The store had me call customer tech support and explain the issue to them to see if I could get a replacement phone. Nothing was said about switching to a different model until I asked if I could have the D2, DI, or DX instead. The rep told me they didn't have any refurb replacements of the D2 yet because it was so new or she would have gladly sent me one. She also said I couldn't have the DI or the DX because they weren't close enough to the original Droid with the features they have. She then suggested that I could switch to the Devour or the Ally. I quickly just accepted the original Droid as a replacement over either one of those awful phones. I'm now on Droid #8 in 4 months…

  • Azilla

    I just got my replacement droid Monday, sent a droid with loose screen plus screen doesn't always respond to touch 🙁

  • xmetl

    ok someone please tell me, what should i do with my Droid 1 in order to get verizon to replace it with a Droid 2

  • OFD

    I am on my second refurbished droid, and i spoke to two reps about this today. One of them told me that they will consider replacing a phone with alternate devices after the 2nd refurbished one breaks. The stories you mentioned line up with that policy.

  • Just tried this using an issue I had with my first D1. I have had 2 replacement and the tech support rep offered me a HTC Incredible. I accepted.

  • jesh

    how are yalls phone goes through so many manufactures defects in so little time. I have had the droid ever since it came out and never had any problems to it what so ever!

    • well i'm on #5 for the exact same thing. i've seem to find a hardware problem only in mine though since verizon can't seem to find this problem in there database. my headphone jack is messed up, when headphones or plugged in or even auxiliary cable, it gives like a crackling sound, like it's not making a good connection.

  • Justsayitanyway

    what about a lost or stolen phone? Just curious 🙂

    • balthuszar

      personally, if i was verizon, i'd set it up that you'd have to send in the old phone and they'd send you the replacement…to lose on purpose or say it's stolen when it's not is what makes it harder for us to out for a replacement for legitimate issues

  • OFD

    I need some help. I want to take my droid into verizon for them to look at the headphone jack connection. Will i need to unroot before I bring it in? If so, will simply flashing the non-rooted 2.2 stock Rom in rom manager take care of that or will i need to do something else?

    • i had the same exact issue, but yes you will need to unroot before letting Verizon even touching your phone or they wont help you. i do believe you can use rom manager to unroot you. just make sure you don't have clockworkmod recovery afterwards

    • C Henry94

      Just power off your phone, power it back on while holding the letter x on your keypad, let go of power button after you see the M (motorola sign), then after the triangle with the exclamation point shows, press the camera button then the volume up button, and go to option reset to factory settings (or close to those words), this will bring your phone back to the original factory settings, but with the froyo 2.2.

  • Antwaun84817

    My droid x will be here Monday. After 8 replacements I finally get what I feel I deserve after numerous droid 1 replacements.

    • WTH! How did you get one so fast? He told me i had to wait till the 7th…

  • Rumsone

    Those verizon. People only gave me another friggin droid

  • Guess what? Supervisor called me back a minute ago. He is shipping out a brand new droid 2 for a saturday delivery (tomorrow). He initially offered me a droid 2, Droid x or incredible. Droid x is on backorder till the 7th. I wasn't trying to wait. Although he did say that if i ran into any problems with my droid 2 he said to call him on his direct number for an exchange!

    • where are you located to have had this done (where the supervisor is so “accommodating”?)

      • I live in MA. In my experience i have noticed that the sales/tech representative are trained not to budge. Be very persistent and ask for the supervisor. VERY PERSISTENT. If they say he cant do anything then continue to be persistent because in all seriousness they will issue a replacement. Try it.

  • Freakycuban

    I just got off the phone with a verizon rep telling them that everytime I charge my phone at night I have to put in a position to charge it

    Hoping that they would replace for a droid 2 or x but no luck

    They would send me a “like new” droid1 phone…and hung on them lol I guess I rather wait in december for my upgrade lol

  • I think if you talk to a rep that has a D1 they wont wanna upgrade you to a new phone lol. Get a rep who wouldnt care!

  • C Henry94

    You know what, it just depends on your location, type of store, and managers discretion. My local store, the manager is awesome, he let me upgrade my LG EnV Touch to a Droid 1, 3 months early for college classes. Also I am in a location that does not keep the older phones in stock, so if the store replaces it, it is usually the newer models. Hope this will clear things up for some people.

    • where is this location?

      • C Henry94

        Kauai, Hawaii

  • ZeroX20

    Froyo screwed up the replacement phone they just sent me, this is the second one its done that too. Gonna see what Verizon tells me tomorrow.

  • My Droid 1's keyboard has bubbled up and it's really hard to type, my D-pad barely works, and my headphone jack messes up all the time. I might run to the Verizon store tomorrow and see what I get.

    • They are replacing mine with a D1, said it was back ordered and I would get it in 2-4 days. Boo was hoping for a DX or D2 lol.

  • Hanners1

    I was able to get a new Incredible after my 3rd Droid was acting up. I just paid the 2yr warrenty price

  • Frank

    I had 3 of the original Droids all died randomly 3rd time VZW tried to Downgrade my phone to an ALLY ( Umm I dont think so) I now have HTC Incredible and it is awesome Thank you Verizon for finally making it right

  • Maansova

    hey guys what i would do is just wait like 8-10 months from the time u buy your d1 then u can do something special to it and take to vz by the they will no longer have the d1 as a replacement then maybe u can get some newer model like d2 or incredible!

  • Jason

    i got my driod replaced with a driod x last week i couldnt belive it

  • VZW Rep

    Verizon reps are being tracked by how many “No Trouble Found” phones they replace, and it is getting more and more strict. In my region at least, we are being told to perform hard resets in store, and we have to verify the issue after the wipe. If you just claim the phone randomly turns off then it most likely won't be replaced if it can't happen in front of us.

    • Gbarnwell

      I mean, I understand not wanting to do swaps for everyone with a D1, but not supporting a valid issue just because it cannot be duplicated at will is pretty weak. I realize you guys have no way to know, but I would have hoped there was a crash log available or something so you guys could confirm random incidents. If I could just get a new D1 I’d be happy enough. From what I’ve read, if I opt for a refurb, I am likely just trading in one problem for another. Another intermitent problem that tests ok for whatever Motorola does to test but fails in real world.

    • Gbarnwell

      I mean, I understand not wanting to do swaps for everyone with a D1, but not supporting a valid issue just because it cannot be duplicated at will is pretty weak. I realize you guys have no way to know, but I would have hoped there was a crash log available or something so you guys could confirm random incidents. If I could just get a new D1 I’d be happy enough. From what I’ve read, if I opt for a refurb, I am likely just trading in one problem for another. Another intermitent problem that tests ok for whatever Motorola does to test but fails in real world.

  • Just got off the phone with Verizon after having my 4th defective replacement phone. The rep I spoke with had to consult with a supervisor and the supervisor approved a Droid 2 replacement for my D1. It arrives Monday/Tuesday.

  • Giovanni

    Just got off of the phone for the fourth time with VW today. They have new phones, but warranty Droid 2's are on backorder. Once that is replenished they will send out the Droid 2 overnight for free. Estimated is Monday, but they said it could be another week.

    They said that the ones on backorder are the ones that people bring back within the 30 days normally, so here is to the hope that people won't want theirs :-).

  • Kyliehelzer71

    recently just got the droid x for a warranty claim after my droid stopped working

  • Brian Swon

    Yup, it is true. My wife's Devour shot craps and they replaced it with a D2. Didn't even change her New Every 2 date. Droid X in my future in a few months. To to recap. NEW (not refirb) D2 for free and only 4 months left on her current contract. :0 Happy Days!

  • Jonny

    A friend of mine sent in his Eris under warrenty the week the Incredible came out and they sent him an Incredible. We couldn't believe it but he didn't complain. It was his first claim on his Eris.

  • Davidmets2

    I broke my Droid last week, I have no insurance but I got a Droid X as a replacement device b/c all droid 1 (refurbs) were all sold out…

  • Bigdog

    KEEP THE ORIGINAL DROID!! The new 2.2 update comes to those first and the Droid X is scheduled for the end of the year 2010 per VZW. What a joke the so called top DROID X is last on the list to be able to use the bigger screen and other updated features.

    • C Henry94

      You can do a manual update on any android device to get the new 2.2 update. It is here on Droid-life, just look up manual update 2.2, should be on page 3 or 4.

  • Doomsday

    Just tried this today at my local store with no luck. Tried for the Droid 2, but getting a D1 from the warehouse.

    • Doomsday

      And this was only my first replacement if that makes a difference. Screen was going crazy if it was in high humidity which is most of the time here in Florida!

  • Thelarryarms

    confirmed. called verizon today, on my 5th droid in 3 months, the rep walked through the generic troubleshooting, with no avail, she offered and shipped out as of today, a new Droid 2 to replace my original droid.

    she did need to put me on hold while she asked a supervisor, but all in all, a droid 2 is on its way in replace of my original droid. thank you verizon.

  • cucabueno

    AH! my D1 was acting up and i just received my D1 replacement in the mail today… still the D1…

  • john

    If anyone in mass or rhode island try going to a seekonk store that was the one i went to thay are the ones who help me out@.

  • My wife is going to Verizon tomorrow because her 2'nd Droid Eris is all messed up. Her phone is totally stock and she has maybe 4 aps downloaded from the market. I told her it would be really cool if they could get her a Droid Incredible as a replacement.

  • Ignitros

    Oh… and my buddy was on his 4th Droid 1 and was able to get the Droid X and the same exchange on the D1 accessories as well. Now I just gotta get VZW to let me move to that new Rev it Up plan…. had to change my billing to a buddies so cal addy so I'll let you all know how that goes later today.

  • Donovan

    okay so I have a droid one and this is my third replacement and the keyboard is giving me symbols when I just press letters and it has done this for all three droids I've had. do you think that I could get a droid two, droid x, or at least an incredible? im really sick of exchanging my phone and having to start all over. this it could happen?

  • Ignitros

    I actually was offered the Droid X as replacement for warranty exchange on my Droid 1 and they even went as far as swapping out my desktop stand and vehicle dash mount as well so I jumped on it. I do miss my custom ROM's but crossing fingers that birdman and koush can work their magic.

  • balthuszar

    i stopped into the verizon store to see if i could find the car dock for the original droid…no luck…but i messed around with the D2 a little…and i'm not impressed…i gotta have a little weight to my phone, and the D2 is so light i think even my old enV2 is heavier…the D2 just feels really chintzy also wanted to mess with the droid x some more, and all the floor models had the buttons stuck in…is this a common thing for the droid x?

  • Linuxiswaybetterthanwindows

    Just tried this.. My phone is actually having memory issues and I called to get tech support. When they could not fix the issue they said they have to send me another one. Well, I am getting the D1 in the mail in a week.. Did not work.

  • guest

    After my 4th warranty exchange I am getting an X as a replacement.

    • Aztec

      Lucky you!

  • I had freaking 15 env touches and had to pay for my droid… I was still paying for data so why not give me a free phone and not have me come in every week?

  • It was no dice for me when I tried it today. All I got offered was the Eris to replace my Eris. I said why not, and took it. I will try again in a few weeks and see what happens there.

  • Chris

    NOT TRUE!!! I have a friend that works at an official verizon store and he told me they can't do that.

  • Hachooie

    Are you kidding me? I had to pay 394 to replace my 2nd refurbed droid with a droid x vzw may be getting a call from this guy.

  • Calculatorwatch

    ooh, this is good news, my D1's proximity sensor doesn't work well at all, it's pretty annoying as I tend to hang up with my face in the middle of calls. It's always done it but I've been too lazy to replace it and then I read that the D1 was going out of stock. Getting a D2 instead might be just the motivation I need though. I love my D1 but more RAM and a superfast processor would be awesome. In my experience verizon has been great about warranty replacements.

    • Guest

      i know right i always have to make sure the side of my face is not touching the phone or it will hang up

      • Brittany B

        Yeah I just got back from the Verizon store. Its my second swap, I tried hinting that I wanted the Droid 2 but no luck. He said he could fix some of the problems with my phone (proximity sensor being the main reason I want a different phone). He didn’t fix it so he shipped a refurb to my house. I am very disappointed. Guess I’ll just have to keep replacing my phone with refurbs until they see I’ve done it so many times.. I’m getting very sick of Verizon Reps. ><

        • WORD! same exact problem, except for me it’s the sensor, apps, software, speaker, and overall phone… I even found proof of a contract stating the upgrade but since verizon reps are ****suckers, they don’t do anything. they all live inside their little 3g network trying to say they want to satisfy their customers… BULL.

  • It will depend if there is physical damage to the phone or not. If they can see that you broke the port, it was dropped or got wet then you are on your own. If it looks good from the outside then I would expect that they would warranty the phone.

    Dan

  • Pcguru30

    Does anyone know why verizon limits thier upgrades in the first place? Things like this wouldn't matter if they would just let you renew your contract whenever you feel like it. It's a Win Win for verizon. Customers get to upgrade thier phone whenever they want at the contract price, and they lock said customers for another 2 years. By limiting it they could potentially anger someone who just bought a last gen phone and now have to wait a minimum of a year to get one of the next gen like they should have in the first place (ex: someone buys the droid 1 even with the droid 2 and X being out right now)

  • It will depend if their is damage done to the charging port on the phone (or if they can see there is damage). It is worth a shot. They will also look the phone over for signs of drops or abuse.

    Dan

  • someone should make an app that randomly reboots your phone. take it into verizon, set a timer, hand it to the rep and wait for it to reboot; they will think theres something wrong with it and TA-DA; new phone for you. repeat and rinse.

    • technically my phone just does reboot itself all the time unless i go into verizon then they must have some signal that makes phones work perfectly while in the store.

  • Dhxfdfcdf

    Verizon also recently did this with Blackberry Tours. If you called and had an issue with your tour they would send the new Bold as a replacement. Act fast because i missed the boat on that one but received an early upgrade after just a year of service after complaining enough.

  • Danlacanada

    Verizon gave me two free X's when i called and complained about the service with my two D1's

    • i smell B.S.

      • Danlacanada

        no really… I had my d1's for like 60 days.
        It took an hour and a half on the phone, and tow escallations, but they finally agreed to send me two x's for free.
        They looked at my service record, and I had over 200 dropped calls.. I live in a black hol x';s e apparently.
        So it was either that or cancel my line, my gf's line, my moms, line, her bf's line, and my daughters line..
        They didn't like the sound of that.
        So I got my x's 🙂

  • Giovanni

    I am trying to right now, and everything seems to be going great. They are out of Droid 2's but are sending me one on Monday overnighted if it is in stock. It was easy, threat about leaving VW, telling them the battery is effed (because they have not had them in stock for 3 weeks now), etc…

    I will post back when it comes.

  • Cgould4

    just an fyi you can report your phone lost and when you do the claim pick your replacment device right now it works for any phone just got a droid 2 and got to keep m droid 1, has to be a similar phone and if you report it lost, not stolen it does not go into the lost or stolen list

  • DroidFan

    ok. I just had a warranty replacement Droid 1 last Wednesday, and on my new one the camera will not work. I am asking them if they can give me a different phone such as the droid 2, X, but they say they cant do it.
    anyone know how I can connivence them to do it?

    • itdaddy

      Only thing that is likely to convince them is to accept another Droid 1, then
      if the replacement doesn't work then
      Try for a Droid 2 and
      if that doesn't work then
      Accept another Droid 1 replacement then
      if the replacement doesn't work then
      Try for a Droid 2 and
      if that doesn't work then
      Accept another Droid 1 replacement then
      if that doesn't work then
      maybe you'll get lucky with a Droid 2.

      Face it, it's not much different than any other purchase. If you buy a certain Chevy Cavalier and experience problems under warranty, they're not going to upgrade you to a Traverse just like that (ok, maybe a bad example, but you know). In most cases, they'd be better off to offer you a refund.

      Maybe try for a refund, and use the money to buy a Droid 2? You might have better luck going that route…

    • john

      Thay were not even going to replace mine at 1st when that took out the battery it was red so the tech soar I had water damage I was like I never got this phone. Wet and so u(Verizon ) sent my phone a update that I did not ask for and it bricked my phone and when u look at my battery u can't do anything to fix it or give me a new phone so I have to. Buy a new one.. I think I am going to brake my contact and get at&t ione . Soon as I said that he was givee me your phone for the night a a will try to get you the droid 2 at no cost. I hope that helps. And sorry sour the type o's I hate the way this phone auto spells.

  • Heien

    Jossi, as a rep I was wondering if you could help me know if I could get a replacement for my droid, video doesn't play on it and this is my third device with some major issue (first one drained the entire battery in about 3 hours, second on randomly rebooted.)

  • hashsi99

    i went through 5 certified like new droids, until I finally demanded a new droid. Manager finally okayed it. I receive the brand new droid (they said i can keep both memory cards!) has a faulty headphone jack.

    I call and tell the tech on the phone, since the last phone they sent me is new and within 30 days, you will send out a new one right? He says yes. So I ask, can I just switch to a droid x or incredible. He said he didn't have any droid x's, but he could send me a certified like new incredible. I say yes.

    I get the phone yesterday (they send me a generic verizon charger and extended HTC battery w/back) works good, however battery won't charge. Go into verizon today and they confirm bad battery, but don't have any in stock. Called customer service again, they are going to overnight another battery.

    Ughhhh, i hope this is the last time i have to switch phones.

  • Jude

    My wife and I swapped out an Eris and D1 for two Dincs two months ago. Granted we had 3 phones go permanently dysfunctional within two months time. And then our first Dinc had to be sent back as it was defective as well. After 3 defective phones in 2 months, I just wasn't going to stop calling until someone told me I was getting a better phone.

  • john

    Kind or off topic. Seeing I gotten 2 bad droid 2 this week has anyone had any issue with there droid 2. The thing is when I took my last one back last night. One lady in line after me had the same boot loop I has haven on my drord2 after I found that out I asked. The tech in there was a update I could not beleve that we were there at the same time for the same thing on a phone that only been out for a week. Then I was like did you get a bad shipment I know my luck is not that bad that I get 2phone from u and have them both f up that I got from this store and now I see somebody else haven the same problem I am haven …. ps on all 3phone when i am on the speaker phone Its very hard to hear wit the volume all the way up. Well if this phone brakes I going to ask for the dx. Or make them find me a d1

  • itdaddy

    Sorry for the repost, but I wanted to clarify what's happening here…

    These are only a handful of rare cases, where the customer has swapped a Droid 1 for the 3rd or 4th time for a WARRANTY replacement (not accidents). Again, these are extreme cases – not simply a 1st or 2nd warranty replacement. In cases such as these, where the customer is severely inconvenienced to the point of wanting to switch carriers (for example), it makes more sense to just upgrade them and get it over with rather then send them (away for the 4th or 5th time) with yet another refurb where they might come back again. It might not make perfect sense (the odds that 4-5 phones in a row are faulty would be astronomical), but it's a good way to put the unfortunate series of events to an end once and for all and salvage some customer satisfaction.

    For those who are forseeing an “unfortunate accident” in the near future, prepare to pay $89 for an Asurion replacement or (best case scenario) swap for another D1. They're not just going to give you a D2 because your D1 stopped working. Again, the cases mentioned in this article are extreme, rare cases that are unlikely to be repeated. In fact, as much as I'd LOVE to have a D2, I would not want to go through what these customers went through to get one. For them, getting a D2 was the least Verizon could do to end their woes – a happy ending to what was (probably) weeks of phone hell.

    • We all like happy endings… if not, there'd be no Chinese massage parlors! 🙂

      • itdaddy

        That, my friend is what we call a Universal Truth.

        Now if I could get a Droid 2 with a happy ending FTW!

        • Calculatorwatch

          haha, is there an app for that?

    • yes you are right… but let's say that i decide to trade my d1 for a refurb (because its conveniently started acting up) 5X… come on you don't think that they will catch on??

      • itdaddy

        That's kinda my point. Depending on how savvy the VZW store reps are, they may or may not catch on to a customer trying to fake a warranty issue. In any case, however, they are going to replace the phone with the exact model as long as they can. Again, only in extremely rare cases will a customer end up with an upgrade freebie, even after multiple attempts. It's at the store manager's discretion.

    • i’m on my 3rd or 4th one and i went to the store yesterday and they are sending me another one (arriving tomorrow). if it happens again on my next phone, i’m going to complain like hell and warrant a different phone cuz this sucks. this i think is my 4th phone arriving in teh last 9 months i’ve had the phone.

      • Jdempsey

        Just tried to get out of my Eris which has been flipping screens randomly. They offered me a D1 as a replacement if I wanted it.

    • C Henry94

      This is completely true! I just had my droid take a crap on me and wont go past a dim lit screen after the M logo screen, and the warranty only offered a refurb droid (1st replacement for me after 5mons). I tried to see if I could get the Droid Incredible or DX or even D2, they said no. Then I called Asurion to see if they could get me any of those phones and the best they offered other than the Moto Droid (refurb) was the Droid Eris-HTC(refurb), they also offered Moto Devour, LG Ally. I just told them I would stick with the warranty replacement of the refurb droid1. They are getting smarter!

    • Mr East777

      Me my wife and my brother n law just got warranty replacements Droid 2 for droid we called customer serviceand they just swapped them out but the just Verizon having good customer service

  • destoroyah

    Ok so I used to work for asurion tech and they are totally different from vzw warranty policy. When you damnge your phone and file a claim it depends on your phone to what your deductible will be (usually smart phone vs. dumb phone lol). The phone that you always get first is always a refurb cause the claims agents don't get the same admin rights as the tech agents. Its only if you have a warranty issue with the ASURION replacement (not damage!!) And call asurions tech that agent has the ability to chose a new phone from their phone matrix. Usually it is done on the third replacement no questions just like vzw but the difference is if you straight up tell the agent that you want a brand new phone they have to give it to you if available if not that can offer you a comp. model and that's on the 2nd replacement not 3rd like vzw. Only asurion tech reps can do this not claims agents. Asurion is a completely different company than vzw that's why the policies are different asurion is just vzw's insurance agency.
    .just fyi they have a tiered deductible policy so the smart phones are prolly $90 unless you are grandfathered in.

  • The350zWolf

    If anyone has any unwanted OG Droids, I'll take them off your hands… I'll give them a good “rooted” home ;^)

  • SetApart4Christ

    My Friend was on his 3rd Droid Eris replacement due to continuous issues. He was told that the next replacement would be a Droid 2 as soon as they had one available to send. He was told this two days ago, but has not yet been told that the D2 has shipped.

  • john

    This phone I am posting on is my 3rd droid 2 I got in one week. My d1. Brick after getng ota. 2.2 last week. (Afar unrooting my phone) the 1st d2 crama did not work after 2 days my 2nd d2 went into a boot loop and got this on last mightso far willing great.

  • I have a Droid 1 I purchased in February, any ideas on what I should do to my phone to get the Droid 2 or Droid X?

    What things should I do to my phone to get one of these two phones?!

    • throw it into a brick wall. Then walk to a Verizon store and open your wallet.

    • itdaddy

      Sell it on eBay, use the money towards a Droid 2 or Droid X.

      Damaging it in any way will only be an insurance claim. Even if you ARE able to make it appear to be a warranty issue, you will only get another Droid 1 as a replacement (provided you're still under warranty).

  • Miketalbott25

    Well I just did a warranty swap this past weekend for my 4th OG Droid. The customer service rep told me that they still have Droids in the warehouse for warranty swaps. I tried to get a DX, DI or D2 for my swap but wasn't allowed.

    • there you go…your an example to these wishful thinkers… it will not be happening in the summer or ever….only in extreme cases…

  • JohnPA2006

    OMG, I just accidentaly fell off the roof of my house, with my Droid 1 in my pocket.

    However, I am now in traction for the next 3 months, and my Droid 1 survived without a scratch.
    Darn you gorilla glass.

    Next time I will dive off head first with the Droid glued to the top of head.

  • Kaelira

    My son and I purchased our phones from Best Buy, and did purchase the warranty where we can take the phone into the store if something happen to it(10.00 a mth, close to the Verizon charge). We did call and ask what happens if our Droid I had problems. Two of the workers told us that most of the time they can fix it, but if not, they will give us the cost of a Droid I (lets say this amt is 500.00, even though we got ours for around 100.00 because of a 2 yr contract). We then could decide what we want, be it Incredible, Droid X or Droid 2, what he said is if those phones are more then the 500.00 then we could pay the difference to get what we want.

  • Oh my god THIS IS AWESOMEE!!!!!

  • Called verizon. I'm on my 6th D1. SIXTH! They are having their freaking supervisor call me back. This is bull. If i don't get a different phone, I'm gonna throw my phone through one of their stores windows.

    • Nblufire12

      What happened

      • Nblufire12

        To all your Droid 1’s…

  • Pakmann2k

    I was one of the two people to report this. After 3 Eris, nothing more could he done to help. My wife's work and our house is a black hole for the Eris. No 3g ever. they ran a tech report and could see from their report that the phones were constantly dropping 3g for 1x. They then offered the d2 as an alternate replacement but when there were no refurbished ones in stock, they settled on an incredible. My wifes new incredible comes after 3 crappy Eris and months of bad coverage. Don't fool yourself and think u can just call in, complain, and get one.

  • droidd

    wow, i was literally thinking about this yesterday. i've had a problem with my D1 where it randomly becomes VERY hot when on standby in my pocket. i'm going on friday to see if i can switch to a different phone, perhaps the D2, DX, or DI 🙂 i'll let everyone know what happens

  • Daveywave

    Jossi, or to anyone with this experience… what happens to my droid if I bought it second hand and still within the 1 year manufacturers warranty period?

    The unit I am on was purchased from craigslist (because I wasn't eligible for an upgrade) but was definitely on somebodys account previously and not stolen (hence why it has a clean esn)

    I've been on our family plan for 7+ years with vzw…

    Obviously the phone was released less than a year ago, which qualifys any droid purchased within the manufacturer warranty…

    But would verizon honor such a defective phone? Would they replace my phone or send me off to motorola for service? How is such a claim honored?

  • is it a insurance claim if my fone doesnt charge anymore, or can i just swap it out?

  • Did any of you read the story? WARRANTY replacement through VERIZON, not ASURION. “Accidentally” breaking your phone won't let you get this.

    • warranty or accidental…it doesn't matter Verizon isn't stupid enough to start handing out newer phones to every customer on their third,forth, fifth refurbished D1…it won't happen (period)..this post is just wishful thinking as far as i'm concerned…(not to say that it hasn't happened) but your chances are slim to none…

  • Clintgore

    I just received my 4th D1 in the mail today, the keyboard wears out everytime, so I just went and bought a D2.

  • Tuna

    speaking of replacements…I just got a replacement X for my X…is there an app out there that backs up my different app notification sounds so i don't have to do it manually????

  • ewok

    My wife just went through hell trying to get a new phone through warranty. She went through multiple managers and no one would budge to give her anything but a refurbished D1. She couldn't even get them to early upgrade her to one. She started off very nice and eventually went to royal bitch and neither tactic worked with any person she spoke to. They held firmly even in the face of losing her as a customer which she has been for 16 years!!!!!! She has also had to wait for them to ship it to her and they wouldn't even overnight it for her.

    • sounds like MY case except i didn’t bother with the royal bitch part because i knew they wouldn’t…

  • OUT OF TOPIC. does anyone know who price matches walmart online? they have the new samsung android for At&t 89.00 and im trying to get it for my bro but best buy wont price match online. does anyone know who does?

    • KEITHSMNR

      It's a pretty standard thing that nobody will price match online anywhere you go, because any joker can make up a website that he's selling something cheap as hell.

      Just …buy it from the site that has it for 89.00..

    • Dan

      I think Amazon might have it for free…

    • Wpbzbuzz

      No one will price match Wal-Marts website because even WAL-MART won’t price match it! yup, they still won’t match their own freakin website.

  • g35boi

    well called asurion after reading this,they said that they have d1 in stock now..finalized my claim today and should be receiving phone tomorrow. Wish they would accidentally ship me a d2 lol

  • [email protected]

    This makes no sense as Droid 1 is still being sold new. Who is the editor of his crap?

    • droidd

      well not all vzw locations still have new D1s, and the online store might not sell it either, depending on the location you put in.

      • itdaddy

        These are only a handful or rare cases, where the customer has swapped a Droid 1 for the 3rd or 4th time for a WARRANTY replacement. Again, these are extreme cases – not simply a 1st or 2nd warranty replacement. In cases such as these, where the customer is severely inconvenienced to the point of wanting to switch carriers (for example), it makes more sense to just upgrade them and get it over with rather then send them (away for the 4th or 5th time) with yet another refurb where they might come back again. It might not make perfect sense (the odds that 4-5 phones in a row are faulty would be astronomical), but it's a good way to put the unfortunate series of events to an end once and for all and salvage some customer satisfaction.

  • droidn

    In the past month both mine and my wifes Droid power button on top lost its click. Mine was closer to a month ago, got shipped D1 refurb. My wifes happened last week, she also got a shipped D1 replacement. I am on my 4th Droid now due to various issues. I was never offered anything other then another D1…. My wifes refurb D2 has touch screen issues and we will be calling VZW tonight, I will report back if we get a D2 or a D Inc

  • Jdixon74

    I just got a replacement and it was shipped to my house, it was the original Droid 1.

  • Steve H

    party pooper

  • droid

    Can anyone help me with installing sapphire roms I don't see a option for apps2sd and I can't install need for speed shift apk on that rom it says can't open parcel or something

  • i wonder if this counts or not. almost every other time i speak with someone they cant hear me clearly. but sometimes its ok. Same thing goes for my hubby phone. Sometimes i have to hang up on him and call him back cus his voice sounds muffled. Wonder if that would count or not? n e one else having issues with the sound?

    • a coworker of mine had that problem and they replaced it (D1)

  • I just used my insurence to replace my droid 1 cause it got wet a work and they r replacing it with another droid1 cause they just got a batch of new droid 1. per asurion

  • capsize

    How can u brick ya phone lol

    • holding it when walking into on coming traffic

    • Pcguru30

      probably the easiest way to do it is go through the rooting process, then in the middle of the rom replacement, pull the battery

  • youngnamlee

    There is something special my Droid that makes it so hard for me to hurt her in any way. She's been with me through thick and thin. When its her time to go, then I'll start checking out her sisters.

  • jossi Cruz

    Okay let me clear this up. I'm a vzw rep. replacing droids for newer models is only up to supervisor discretion it's not something that verizon as a whole is deciding to do. I myself have given out DIs for an eris BUT it was only for them being on their 5th device. you are more likely to get a newer model if you have been through multiple replacements. Also these replacements are ONLY for devices with manufacturer issues, not self inflicted damage.

    • Steve H

      party pooper

      • Cheer up, maybe your screen will go out or your processor will blow up. Have a little faith, Steve !!!!!

        POA!

    • Heien

      Jossi, as a rep I was wondering if you could help me know if I could get a replacement for my droid, video doesn't play on it and this is my third device with some major issue (first one drained the entire battery in about 3 hours, second on randomly rebooted.)

      • ZacharyCampione

        I had one with that issue, directly into bootloader too they swapped it pretty fast

      • joss

        are you running a custom rom? If not then i feel alot of those issues could be solved with a new ROM. Sorry, but I cant personally help you with that you’d have to call in to customer service and plead your case. If you are on your 3rd droid than its a decent chance you may be able to get a different phone, you may have to call more than once though

        • Heien

          I’ve tried running custom roms, stock (this one came as 2.1), even tried to go to 2.01 (didnt even work). Theres still no video. Nothing has fixed it, so tomorow gonna go back to stop (as to seem I never voided the warranty with custom roms and rooting) and seeing what they can do.

        • Itchypants007

          Jossi, you still keeping tabs on this forum?

    • If this info spreads every single droid 1 users phone with ironically start malfunctioning (<>)..come on..do you really think that Verizon is willing to loose millions??

    • Jlnelson73

      Jossi is exactly right (no I’m not a Verizon rep). This happened with me, I went through 4 Voyagers in a matter of a year because they all took a crap, and when they ran out of Voyagers I was givin the option (at the managers discression) what I wanted next (which was the env touch which was also replaced twice before I got the droid only because my contract was up). So deliberatly damaging it in any way will only get you the insurance replacement which could be the Eris or X (depending on what article you read). lol

    • I just got a supervisor to approve a D2 for my 5th D1. It arrives Monday/Tuesday.

      • Antwaun84817

        I got the droid x!

    • Phyches7

      i have a question. if my very first OG droid’s keyboard slide is very loose almost to the point it slides on its own what should i do with this?

  • David J Dowling

    Since the stock of D1 is low some stores do nit have any on hand and are nit ordering them anymore . If there is a d1 display in the store your probably getting a d1 for warranty if there isn't a d1 display anymore then your probably getting a D2 for replacement.

  • Dito_Muertez

    I think it's about time to cash in on that cracked screen of mine, and that volume problem my wife's been having

  • My buddy just took his Droid 1 in 2 days ago. They replaced it with another Droid 1.

  • Chowt8

    I tried to do this through asurion and I was told that 1. They didn't even have droid2s in stock yet and 2. That they had to replace the phone I had, no exceptions. So I guess there is some haggling to be done. Also I did a water damage claim so that may have been another reason they wouldn't give the upgrade.

  • Icedawg

    I tried to do this with Asurion, and they said that they were going to give me an incredible since they had no droids. But then I was shipped a droid since they got a final shipment in.

  • NuclearFluxx

    If they crack the bootloader for the DX, and I can upgrade my D1 for 50 bucks, I'm sold.

    • Pcguru30

      read through all todays article.. they have all but cracked the bootloader.. its not a full workaround yet but its close enough to where we should have a full blown bootloader within a matter of weeks

  • tbaybe

    im glad my droid is a tough ass.. havent had to replace yet.. lol

    • Mine was plagued with GPS problems.

      • tbaybe

        oh i see….

  • I went through four refurbished Droid 1 devices and got mine replaced for a Droid X on its launch day. However, that took a blessing from God and some help from Executive Customer Relations… but it did happen.

  • ircmaxell

    I just had my device replaced under warranty two weeks ago. Tell me that I missed this by that much…

    • pat

      Same here!
      I was so looking forward to an Incredible or a Droid X.
      What could I “accidentally” do to my Droid to warrant a legit replacement??

      • Pcguru30

        you could do what I did with my PSP awhile back.. intentionally brick it while attempting to root the phone. It’s highly unlikely when they receive your dmaged phoen they’ll look into the reason as to why its bricked.

  • Placebo137

    if anyone else is able to do this let me know. i might accidentally take a shower with my phone..

    • tbaybe

      it will pbly still work….

      • Sigmundroid

        Take it from this guy…He's circumvented the honor system more times than Lindsay Lohan!

  • Legoturtle92

    I just looked up the available phones for my Droid1 and they offered a LG Ally or a Droid Eris.

    • Where did you go and look?

      • Legoturtle92

        I went to the Asurion website and made a claim but didn’t follow through all the way.

    • read post… it’s Verizon not Asurion…

    • keep the droid

  • My wife bought the D2. It may be faster but I'm not so sure I like the Motorola overlay they've put on this this phone. You can no longer do Direct Dial shortcuts, have to integrate your contacts from FB using their built-in Social Networking app, and there is lots of other bloatware. While I think Motorola is going a good job of enhancing some of the missing aspects of our D1 e.g. No file browser installed out of the box, hardcore Android people who like to pimp out their phone while keeping things as close to the default Android implementation might want to think twice.

    My .02

    • Of course there is always root. ././Forgot to mention that.

  • stynkfysh

    Where can I find a powerful electromagnet? Too late, already have the DX…

  • Kellex has returned to us!

  • Legoturtle92

    If I was able to back every single thing up with my droid such as apps, photos, contacts, and all that jazz so that they can be quickly moved to my computer and put on a new phone I might consider “accidentally” breaking my droid.

    • enDROID Life!

      Apps can be backed up with Astro File Manager. Photos should be on your SD card. Contacts sync with Gmail. So sorry to hear about your upcoming accident.

      • Legoturtle92

        Fair enough.

      • Dan

        Not that committing insurance fraud is good or anything, but your apps will auto install with 2.2 as long as they were downloaded from the Market. Andy yes, Jesus will see you committing insurance fraud 🙂

    • tbaybe

      and copy your sd card to a file on your computer… and backuppro…. its worked for me! Factory reset and now rooted, haven't lost a thing, still have all my text back from November!

      • tbaybe

        oh… and have fun smashing the screen up good!

  • If anyone is able to get this please let us all know

  • AshleyMc

    Maybe I need to throw my Eris out the window like I've been wanting to do for some time now…today I should be receiving my first Eris replacement. With the 2.1 software already integrated. They've noticed users with that set up are not having issues like those of us that had the OTA 2.1 update. GRRRR

  • Was this in a store? Just last week I was reffered back to file an Ins Claim… hmmmm

  • I had a warranty claim on my D1 last week, it was replaced with a refurbed D1

    • Bob

      me too. which is okay with me I guess. I can root until some new phone with a front camera comes out.

    • ndcart

      Same here too. I could care less. I really enjoy my Droid 1.

  • It still costs you $50 bucks for the Asurion claim though, doesn't it?

    • It cost me $89 -.-

    • ircmaxell

      Sucka… I got my insurance through Best Buy. Same price, but they cover batteries. Oh, and insurance claims are free ;-)…

      • Dan

        I don’t believe that your insurance is insurance. I believe that is extended warranty and does not cover loss or theft. if I am remembering correct it is limited to damage and defect. So… you might be the sucka if you loose your phone. Then again, I could be wrong and not remembering correct.

        Dan

        • you are correct. Best Buy’s extended warranties only cover damage, not loss.

          (current, soon to be ex employee of Best Buy)

        • Calculatorwatch

          I think you’re right, but I got the same thing because I don’t think I’m dumb enough to lose my phone, but I’m definitely clumsy enough to drop it

          Plus, I think the monthly charge adds up to a lot more in the long run

    • Chowt8

      It cost me $89

  • tiptoptommy

    my brother in law just got a referb d1 yesterday as warranty replacement he was hoping for a d2

  • Ashotharu

    first

  • Pcguru30

    hmm maybe its time for my phone to have an unfortunate accident…

    • rooted-moto-droid

      thinking the same thing 🙂

      • ndcart

        Prepare yourself to get a refurbed D1 then. I doubt Verizon would allow a loophole to open on this that would allow everyone to “accidentally” damage their phones.

        • Sdk_1052

          If it is a damaged phone then you would file an insurance claim. For warranty coverage, which means non-accident, they would probably swap it out. I had and omnia that would reset itself just by bumping it and they swapped it out for a brand new one at a verizon store. No insurance claim, no cost to me!

        • i agree with you. i doubt very much that they would be willing to do this… think about it how many droid 1’s did they sell? if this info spreads every single droid 1 users phone with ironically start malfunctioning..come on..do you really think that Verizon is willing to loose millions?? DOUBTFUL..

      • Jtoth09

        my friend dropped my phone there was a huge dent in the bottom and i just told them that the screen randomly stopped working then a week later i get a brand new droid 2 in the mail

    • villian1998

      Especially since it's a straight swap…. I'm pretty clumsy walking down stairs with my droid