Home

Share this Story

Verizon Offering DROID 2 and Incredible as Warranty Replacements?

We had heard directly from Asurion a few weeks back that they would be offering up Droid X and Incredible devices some time this summer to those making a claim on the original Droid, but today we have even better news.  We’ve heard from 2 readers, one who had the option to replace their 3rd refurbished Droid Eris with either a Droid 2 or an Incredible and another who was able to swap out a 4th refurb’d Droid 1 for a D2.  And we’re not talking insurance claims here, this is straight up warranty swapping.

Update:  I should point out that dropping your phone in a toilet will not get you a replacement.  That would be an insurance claim.  Warranty swaps are for phones that simply do not function properly even though you have done nothing to it.

Apparently the Verizon rep they both spoke with was as speechless as we all are at this point.

If anyone else is able to essentially upgrade to a newer device, let us know!

Cheers Phil and Tyler!

  • Dkeith Bramlett

    This in most cases only gets done when you Have a phone that is no longer in circulation or when a sup allows to do this.

  • Dkeith Bramlett

    I had a droid Erie and had to replace it three months ago and they let me get the droid incredible 2.

  • Dave B

    The touch screen on my Droid failed while the family was on vacation. The Verizon stores REFUSED to honor the in store swap out warranty I bought. I was forced to buy an early upgrade.

  • Stache3

    I have the Droid 2 and it gets extremely hot. They replaced it and this second one is even worse than the first. I’m going back again to complain.

  • Therock0720

    I went from a Samsung Reality to a Droid X because I was having non-stop issues with the 5 Samsung Reality’s I went through as replacements…

  • Smileysilies

    My dog peed on my D1 and I got a D2 replacement…unfortunately I just DROPPED my D2 and now the screen had a million little cracks running through it. Great…

  • Djung17

    I have a droid 1 and I am getting my phone replaced for the 4th time… they still sending me a dam droid 1 and I bet u its gonna break again…

  • http://pulse.yahoo.com/_6GZUZGXGWN2PMA56HVTCGGXFJI Kimberly Wolfe

    seriously, my droid 2 has been acting up like crazy… I took it into verizon and they said leave it here and we’ll check it out to see whats wrong…. so I did and they said they didn’t find anything wrong with it (go figure). I leave the store and get in the car then before I even left the parking lot the phone acts up withing 3 minutes of leaving. The gallery doesn’t come up when I click it just closes right away, the phone restarts itself about every 3 hours, it freezes then I have to take the battery out and put it back in, I have to dial *228 just about every day since that’s the advice they only ever give that apparently “fixes or updates your phone” (it only updates your signal when you frequently move to another location and or programs your new phone). I just think it’s ridiculous they tell you to not download apps to see if that’s the problem when you have a phone thats specific for having apps especially that are from the market (not an untrusted source). I mean yes, I obviously will uninstall an app if I have any reason to believe that’s the cause of my phone either freezing, stalling, or generally not working. But, what I don’t understand is why the Verizon stores continue to tell me they can’t do anything, when HELLO, it’s the phone software, try telling the technical service technicians to create a new software update so that the frequent problems finally stop or if thats asking too much, at least control the number of issues. I know it’s not just me that has the problems because 95% of people I know have a droid, droid 2, or another Verizon “smart phone” that just happen to deal with the same problems that occur with my phone. I really am getting sick of this. I never ever had technical problems with ATT phones ever, which is very rare considering it’s easy to have problems with phones. Verizon, honestly just get the dang iPhone, exact same one not some junky Verizon exclusive but the apple iPhone. But, with my knowledge of Verizon, that’s like asking for a price drop… not going to happen. I don’t understand but Verizon really needs to step up their game. Seriously, 3G? Try being like everyone else… 4G.

  • http://pulse.yahoo.com/_6GZUZGXGWN2PMA56HVTCGGXFJI Kimberly Wolfe

    seriously, my droid 2 has been acting up like crazy… I took it into verizon and they said leave it here and we’ll check it out to see whats wrong…. so I did and they said they didn’t find anything wrong with it (go figure). I leave the store and get in the car then before I even left the parking lot the phone acts up withing 3 minutes of leaving. The gallery doesn’t come up when I click it just closes right away, the phone restarts itself about every 3 hours, it freezes then I have to take the battery out and put it back in, I have to dial *228 just about every day since that’s the advice they only ever give that apparently “fixes or updates your phone” (it only updates your signal when you frequently move to another location and or programs your new phone). I just think it’s ridiculous they tell you to not download apps to see if that’s the problem when you have a phone thats specific for having apps especially that are from the market (not an untrusted source). I mean yes, I obviously will uninstall an app if I have any reason to believe that’s the cause of my phone either freezing, stalling, or generally not working. But, what I don’t understand is why the Verizon stores continue to tell me they can’t do anything, when HELLO, it’s the phone software, try telling the technical service technicians to create a new software update so that the frequent problems finally stop or if thats asking too much, at least control the number of issues. I know it’s not just me that has the problems because 95% of people I know have a droid, droid 2, or another Verizon “smart phone” that just happen to deal with the same problems that occur with my phone. I really am getting sick of this. I never ever had technical problems with ATT phones ever, which is very rare considering it’s easy to have problems with phones. Verizon, honestly just get the dang iPhone, exact same one not some junky Verizon exclusive but the apple iPhone. But, with my knowledge of Verizon, that’s like asking for a price drop… not going to happen. I don’t understand but Verizon really needs to step up their game. Seriously, 3G? Try being like everyone else… 4G.

  • Erin

    all the replacements are refurbished, I am on my 5th replacement in 2 weeks. I am fed up with this!!

  • Erin

    all the replacements are refurbished, I am on my 5th replacement in 2 weeks. I am fed up with this!!

  • D45buck

    Yes. I just sent back my 3rd like new replacement droid. The Verizon rep said that it was time to send out a Droid 2 for my replacement since the others weren't satisfactory. So yes, hang in there and tell the reps you are tired of recieving old droid originals.

  • Dcolli15

    hmmm, I just had my orginal droid replaced with a droid 2 from the manufatures warranty free of charge! Sometimes you just have to cry to the right person, i called 3 times and each one (rep.) gave me a different answer.

  • Amandalynn636

    My warranty expires on my droid in a few weeks. Shortly after the last update I started having problems with certain apps and tbe browswer forcing close at time.
    So I called them, I spoke with a very nice woman and she tried a few different things they could do witout doing a factory reset.she said if that did not fix it to do the reset and call them next if that didn't work. I did the reset and nothing changed.

    So it kept doing it but I kinda let it slide but then the thought popped int my head about my warranty running out soon and that I'd better get a replacement. So I called and got a very nice gentelman,who kept putting me on hold so he can check something. Then he called me on my friend phone to may sure I was running the lastest update,which I was. So he puts me on hold again and comes back and starts talking about how I have too many apps and they are all probably opening at once and weighing down the system. His plan was to do a factory reset, leave it without any extra apps and see if one of the apps is the problem. I told no way. Too much of a pain in the ass.

    So I was really ticked they wouldn't just send me a new phone. It would have only been the second one I got and the first one is because the power button broke. So I get put on the phone with a different girl who asked if it started doing it after the update and I said yeah, so she said we can send you a replacement, do you want the droid like you have or the droid 2? Hello? Droid 2right here please. So I should be getting it Tuesday.

    Super long story..I know. But the whole point is they are replacing my original droid with a droid 2.

    • Amandalynn636

      Just read my post. I really do know how to spell! I was quite tired when I wrote this..anyway, I will update on Tuesday to see if I really get the 2. I won't believe it until I see it.

  • http://pulse.yahoo.com/_6GZUZGXGWN2PMA56HVTCGGXFJI Kimberly Wolfe

    Help!? I've had my droid 1 replaced twice and taken it into the store more than 20 times in month and I've talked to about 8 technical support members and none of them has heard of this and they refuse to do any replacement other than the same model… Wanna explain that or help get me an android (without a price) that actually works? I spent more time on the phone with technical support than actual self use. -_- verizon is dumb

  • Emmersrox1207

    If my speaker I'm my Droid incredible blew out and is fuzzy sounding can I get a new phone

  • http://twitter.com/Nienhouse Nienhouse

    In attempt to replace my Droid because of a faulty headphone jack, I just had my third refurb sent to me. If this one doesn't work right, I better get a new phone.

  • :-D

    My wife had her original droid1 replaced with a refurb. . .then the refurb's screen went black one day and wouldn't come back on. . .haptic buttons lit white but screen stays dark. . .I called Verizon since I'm the account owner. . . .they just sent her a replacement droid2. . .

  • Dboy32009

    I have a droid 2 but I want the x I can't see when im online without my glasses help me please

  • Sagar Jha1

    whats up man?
    im glad i got some haters on this post.
    Just to let you know, Verizon sent me an incredible today. Thanks for support!!!

  • Susan

    I was having the same problem and the Verizon rep told me that with everything in his power, if I continue to have problems with my Droid Eris, he could get me the incredible for free but only the phone. I would have to pay for the battery, the back cover and couple of other things, so essentially it's not free. Did these people that got the replacement phone for free get the whole phone with battery and back cover for free?

    Thanks!

  • Mike

    I wonder if my replacement droid will qualify for an upgrade. I got it back and the screen portion that slides up is really really lose…

  • Gregd538

    My Droid 1 charging port broke randomly the other day and the phone no longer charges. Upon bringing it to the Verizon store, the salesman noted that it was a defect and the phone itself works perfectly minus the port. He said Verizon would 2-day FedEx a new one and that the system indicated it would be a Droid 2! It's scheduled to arrive tomorrow so we will see if I really get a droid 2.

  • Josh H

    finaly after talkin got the supervisor and after 3 consecutive DOA droids, theyre sending me a droid 2.

  • Sagar Jha11

    is there a way i can break my eris internally and get a incredible i hate how slow the eris is!

    • someguy

      its people like you that make this whole thing harder on people have honest issues and deserve to be compensated… with that said if you must ride a small bus for 1 buying the eris and 2 not figuring out how to complain to verizon… i hope they give you another refurb eris

      • Sagar Jha1

        whats up man?
        im glad i got some haters on this post.
        Just to let you know, Verizon sent me an incredible today. Thanks for support!!!

  • Cyndi

    I had the droid 1 and the screen went blank on me so I took it with me to Verizon. They exchanged it for a droid 2 and sent an apology letter which stated their regret and that they hoped I didn't mind the upgrade.

    • Josh H

      when did you receive it?

  • Donkey376

    Broke the charge port on my Droid 1 last night, called Verizon and they said they had low inventory and I could either wait, or go with a Droid 2 or Droid X for $50 (difference in cost for what I paid for my Droid 1). As much as I'd rather have my Droid 1, I went with the two…hopefully it was worth it!

  • Njhollsm

    Just warranty swaped 3rd ref-ed Eris for Droid 2. I had the choose of incredible or Droid 2.

    • sagar

      how did you do it through customer service?