Warranty

LG Extends G6 Limited Warranty to 24 Months With “Second Year Promise”

Kellen June 15, 2017 19

As an LG G6 owner, you can rest a little easier today knowing that LG has announced plans to cover the manufacturer's limited warranty on your phone up to 24 months instead of the standard 12. The extension of coverage has been dubbed the "Second Year Promise"...

Motorola Customers File $5 Million Lawsuit Over Warranty Servicing Issues (Updated)

Kellen April 27, 2016 150

In recent weeks, Motorola's customer service and warranty claims departments have taken a beating from the readers of this site and elsewhere around the internet for their failures to issue timely warranty placements of the company's flagship products. It...

Motorola Confirms Delays in Warranty Exchanges, Apologizes, is Working on Solutions

Kellen April 20, 2016 72

Last week, we highlighted an unpleasant situation involving warranty exchanges of Motorola products and how people were being left without phones and watches for months when they were told initially it would be just days. We asked at the time that you share...

Motorola’s Warranty and Replacement Service is Taking a Beating Right Now, Got a Story to Share? (Updated)

Kellen April 15, 2016 191

Yesterday afternoon, this reddit thread picked up a whole bunch of steam after the original poster shared his story on how he believes Motorola's customer service has become a disaster within recent months. He links to forum threads and customer complaint...

Unlocking the Moto X Pure Edition Bootloader Voids the Warranty

Kellen September 23, 2015 99

Tinkers who own or planned to own the Moto X Pure Edition, be careful in taking the steps towards unlocking the phone's bootloader. According to Motorola, doing so will void the phone's warranty because the phone "is not a developer edition." We were looking...

Verizon Raising Price of Extended Warranty to $3.00, Total Equipment Coverage to $8.00 This Month

Kellen July 8, 2013 96

Over the past couple of days, we've had a couple of sources reach out to let us know that Verizon is on the verge of raising the prices of their Extended Warranty and Total Equipment Coverage (TEC) plans this month. Each will jump $1.01 for basic and...