If you didn’t already know, there’s a recall taking place on all Galaxy Note 7 devices from Samsung. From what I’ve personally experienced, T-Mobile is having troubles issuing replacement Note 7 devices, as Samsung has yet to send them out to stores. While Samsung appears to be doing great by facing this recall issue head on and putting customer safety first, the fact that there are no phones to replace possibly dangerous ones is somewhat alarming.
If you have taken your Galaxy Note 7 device into a carrier store or retail shop where you originally purchased, it’s likely you have been given a temporary loaner device until new Galaxy Note 7 phones are available. This is great, don’t get me wrong, but I don’t want another phone – I want a Galaxy Note 7, the phone I paid for. However, using a phone with no potential of exploding during use is better than no phone at all.
In your opinion, how has Samsung handled this recall process? Even if you don’t own a Galaxy Note 7, your opinion of Samsung’s actions is still important, so please vote.
Share your opinion below.