Since the beginning, customer support on Uber has equated to only emailing its support teams across the country, but going forward, things are going to change. With the company’s latest announcement focused entirely on customer service, whether it be for drivers or passengers, many of the help you might need is no more than a few taps away.
Instead of emailing messages to teams, you will handle claims from within the Uber app, thanks to an updated Help menu that will guide you on which steps to take in order to resolve any issues you may have.
With the update in place, if you lost your coat or purse during a night out, simply open up the app, and report it from within the Help menu. If you want to know your passenger rating, head into your account from within the Help menu. Want to use Google Voice instead of a standard telephone number? You can do that, too.
Additionally, passengers can get answers regarding ride inquiries — such as a question about a receipt — directly from the app. As always, if the Help menu doesn’t have the answer you need, Uber’s local teams across the globe are there to assist you further.
These changes are rolling out today for Uber apps on Android and iOS. If you plan on using Uber soon, be sure to grab the update.