Share this Story

HTC Announces “Advantage” Program, Will Replace Your Cracked Screen for Free

This morning, along with its event announcement for the One follow-up on March 25, HTC announced a new program called “Advantage” that is free to all owners of the HTC One, One Mini, and One Max. Think of sort of like handset protection in a way, only this is free and certainly has time limitations.

The program includes things like a “commitment to Android updates” for two years, free cloud storage, HTC’s backup service, and “hands-on” help. But where you may really find some use, is through the program’s free cracked screen replacement. HTC will replace the screen on your One, One Mini, or One Max within the first six months of ownership for free. 

All you have to do if your screen is cracked and you are within the first six months of ownership, is call their support to see if you are eligible and ship the device into them. You can ship it for free using ground shipping, but you’ll be without your phone for 8-10 days. If you want it faster, you can pay for overnight shipping that will run you $29.

Sound good? Well, I’d imagine it only sounds good to those of you who just bought a 1-year old phone like the One within the last few months.

Via:  HTC
  • mcdonsco

    Anything that requires me to be without the phone wouldn’t work (unless I could time it to say a camping trip where I wouldn’t have service anyway).

    But nice they are offering…though I’ve never cracked a screen before.

  • Cael

    Have they fixed the broken charging port issues?

  • ConCal

    Is there anyway i can still get it repaired if I bought it at launch?

    • JoshGroff

      No harm done in asking. My guess is no, but it’s worth a shot.

  • wh1te_mag1c

    This is quite impressive. I have never considered HTC much until this announcement. It means they’re starting to take their customers seriously.

    • Kevin

      You can say this is quiete brilliant?

  • Tyrone Biggums

    That’s a step in the right direction HTC!

  • “commitment to Android updates”…. *COUGH* HTC ONE X

    • The Narrator

      Cough if you read any past articles cough you’d know the answer to that cough

  • Lumia Nexus

    HTC has the worst customer service. thanks HTC but no Thanks

  • BeLogical

    This would make me consider HTC again.

  • Detonation

    “In other news, the screen on the soon to be announced new HTC One was found to break extremely easily”

  • acras

    As for the promise to update Android for 2 years , how have they been doing with the promise to update for 18 months that was made by Google and the manufacturers at I/O in 2011? Barring carrier delays has HTC held up this commitment ?
    As for the insurance , there are several ways around being stuck with Assurion. (1) Self insure, put the same money you’d pay aside monthly. (2) Many insurance companies will let you add a rider for your phone and other electronics to your homeowner or renters insurance that is cheaper than carrier insurance.(3) Many credit cards offer doubling the manufacturers warranty, and some offer damage coverage, buy the phone outright on a card, build points or miles on it instead of the subsidy from the carrier that gets you nothing.(4) Don’t be an idiot and leave something so critical in a cab, on a park bench, or at that one night stands house. These devices have a good portion of our lives on them, a lot of which could really screw things up if a bad guy got their hands on it , and so many people treat their phone like it’s a pack of gum. It’s a $600-$700 piece of electronics with critical personal data on it, if you aren’t responsible enough to treat it accordingly then you should have to take that hit in the wallet. Unless you leave that laying around everywhere too.

  • David Narada Brown


  • Good_Ole_Pinocchio

    Much love from the No Case Crowd like myself.

  • Disqus_n00b

    Doesn’t this make the casual user believe there might be a problem with excessive cracked screens on HTC devices?

  • Brent Cooper

    Quit the over marketing and branding, this is what would make me strongly consider buying HTC over another brand. Customer service after the sale

  • Cory_S

    Smells like desperation. But, hey it might work!

  • danyay

    My roommate found out that the Apple Store would replace his 4S screen for $200 if it broke, the same price as the deductible through Verizon/Asurion. So, he canceled his insurance. A week later, he loses his iPhone in a cab’s back seat. Yeah, that $200 replacement didn’t seem so good anymore. Moral of the story: keep the insurance.

    • The Narrator

      Signed – Asurion Employee

    • KleenDroid

      I have 5 phones and if I had all the money I’ve spent on insurance over the years back……….

      • danyay

        That’s pretty much why it’s insurance, which you pay extra to spread risk over a pool of people, rather than built into the price like HTC has done. I haven’t ever been in a car accident, but I’m not regretful of my car insurance policy, because when I need it, it will be there. Despite the snarky remark from the other poster, I don’t work for Asurion or any insurance company, I just like a monthly budget for expenditures rather than a budget shock when something happens.

        • KleenDroid

          Which is why I continue to pay.

    • TylerChappell

      What’s scary is that your roommate thought the iPhone 4S seemed like a good idea to begin with.

      • Adrynalyne

        Sometimes the comments on here are embarrassing.
        People use what they like, there is nothing scary about it.

        • TylerChappell

          He said his roommate was with Verizon. He said his roommate got the 4S. The iPhone didn’t have LTE until the iPhone 5. Thus, willingly choosing a non-LTE phone on Verizon with a 2-year contract when there are tons of LTE options available at this time, is in fact, a pretty stupid decision. It’s scary that people are so uneducated that they make such poor decisions. My comment was a joke, get over it, but it was also a joke with a valid point. Getting yourself on a 2year contract without LTE is what’s embarrassing.

          • Adrynalyne

            “My comment was a joke, get over it”

            I did…7 days ago. I guess you didn’t?

          • TylerChappell

            Or maybe I just didn’t check disqus notifications until now? You aren’t striking me as the type to be very good at critical thinking.

          • Adrynalyne

            You talk about my critical thinking? You don’t even have a time frame for the guy’s story, so…

            People’s choices are their own.

            Regarding not checking Disqus for 7 days, maybe I checked your history before making that comment. You aren’t striking me as the type to be very good at being attentive.

          • TylerChappell

            You’re childish, so I am done with you. You took my first comment too seriously, and still feel the need to respond. Good day sir.
            Go ahead, get that last word in and prove my point and make yourself look like a hypocrite for still choosing to respond.

          • Adrynalyne

            Pot calling the kettle black.

            I made a comment a week ago and you decided to tell me to get it over it…then you take another shot at my supposed lack of critical thinking so I use your own words against you and change just a couple. Now you tuck your tail and run.

            So hypocritical its not even funny.

  • Zach B.

    Ok, HTC. I’m listening…

    • Devon Turayoly

      my Aunty Sienna recently got a year old Jaguar only from
      working off a home computer… Recommended Reading C­a­s­h­D­u­t­i­e­s­.­ℂ­o­m

  • The Narrator

    Now, that’s good customer service. No more insurance fraud by Verizon. Oh and 25gb of google drive.

  • MK17

    Cool, cater to the general irresponsible crowd.

    • Adrynalyne

      Because accidents never happen for the responsible crowd.