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HTC One Kit Kat Updates for U.S. Variants: Still “One to Two Weeks” Away

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According to a statement posted by Jason Mackenzie, president of HTC Americas, the carrier-tied U.S. HTC One variants will not see their Android 4.4 “Kit Kat” updates within the 90 day deadline HTC was hoping to meet. The update is in the hands of carriers at the moment, which we first reported landed in the “certification” stage last week. As you can imagine when multiple players are involved, things don’t always go as planned.

Mackenzie talked about being transparent with updates, pushing them out even faster in the future after having learned through this process, and hoping the Seahawks take down the Broncos. Oh, that’s not related?

In the end, we’re looking at the update being delivered in “one to two weeks” assuming nothing else happens to slow the process. 

Team HTC One,

We’ve always been inspired by our customers, and because of our legacy as a pioneer of smartphones, we are fortunate to have the most technology-savvy, discerning, and passionate customers in the industry. While we continue to be a leader in Android innovation and having done ‘ok’ with software updates, we recognize that ‘ok’ is not good enough.

Starting with Android 4.3 (Jelly Bean) last year, we set out to be a leader in delivering the latest software and were successful in quickly rolling out Jelly Bean for the HTC One. With the release of Android 4.4 (KitKat), we embarked on a mission to push KitKat to our HTC One customers across the US and Canada within 90 days of Google’s official release of the software.

Additionally, we felt it was important to be as transparent with you as possible, which is why we launched the Software Update page to let you know how the process works, and to keep you up-to-date with our progress.  We’re excited by the conversation this has generated in the HTC community.

As we approach the 90-day mark, we are getting closer to delivering KitKat and the finish line is becoming more clear.  We are currently in the certification phase across all of our carrier partners in North America, and they share our enthusiasm for getting this software in your hands.  That said, the software development process does not always follow a linear path and we know today that we will miss our self-imposed target.  The good news is that we won’t miss by much as, it shouldn’t be more than one to two weeks to complete each of the carrier versions of the HTC One.

The challenge we gave our teams, in cooperation with our carrier partners, has taught us a lot that will allow us to improve on our upgrade delivery in the future.  We remain resolved to provide timely updates and to be transparent about the process and status of our efforts.  Supporting our customers is a major priority for us and we thank you for your support of HTC!

Jason Mackenzie
President, HTC Americas

Go Seahawks!

Via:  HTC
  • Matt

    AT&T – “They’re going to love this new piece of bloatware. Wait, what?! It’s going to push back the delivery date? Oh well, our idiot customers need us more than we need them!!”

  • Jamma

    Sorry was going great but I fear HTC is about to run into trouble…this is how it always starts, broken promise and then phones start coming in with lower spec compared to new phones from other companies. If the new HTC phone with 1080p display and all the other’s go 2K I’m done with htc.
    Blackberry started this way.

    My end of the year my HTC One my need to go :’(

  • tom riddle

    LMFAO! Did he just grab the presser from the Thunderboldt update B.S.?

  • chjapa

    Hurry up already, my DNA (not that I’ll get it, but maybe) needs a transparent notification bar!

  • Cael

    I knew it and I called it. Don’t sign checks you can’t cash, HTC!

  • Sankyou

    At least they’re trying. This is more up front about the updates than any other carrier I can think of.

  • Carlos Poblano

    I say good on them, for actually updating it from 4.1 to 4.4 :)
    Still don’t understand why they ditched the one x…

  • T4rd

    This should put the heat on Samsung to get 4.4 out to the GS4/N3. Competition is good. B-)

    • Mike Aurin

      I’d like to hear some form of time frame from them…just to let us know they care. Giggle…yeah right. Good Guy HTC keeping in touch.

    • Tim

      The European Versions are getting them now 4.4 just started rolling out in Europe/ UK

  • MichaelFranz

    I would rather HTC be honest and upfront about it then just miss the date and say via twitter “don’t worry its coming” As long as it doesnt become 1-2 more weeks after this initial 1-2 more weeks. you’ve waited 90 days, another 7-14 wont hurt.

  • asdfdsf

    HTC placing blame on the carriers as they met their mark.

    • Chris

      Carriers do push out the said updates.

  • Philip J. Fry

    *Insert verizon joke here*

    but seriously, they have done a hell of alot better, at least for this device than any other that I can recall.

  • asdfdsf
    • MichaelFranz

      no, the AT&T push is for the One X 4.2.2 update, not 4.4

      • asdfdsf

        my bad. why would they bother to push 4.2.2?

        • MichaelFranz

          You’re thinking of the HTC One, what i am referring to is the HTC One X, the 2012 model device. That is the device which AT&T is pushing 4.2.2 to