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Samsung Halts Android 4.3 Rollout for Galaxy S3, AT&T Galaxy S4

galaxy s3 vs galaxy s4

Owners of Galaxy S3 and Galaxy S4 smartphones from Samsung have been patiently waiting for Android 4.3, with the updates finally rolling out about two weeks ago. But in a new case of bad news, multiple issues have arose for users, which has forced both Samsung and AT&T to pull the updates for the time being. The problems are centered around the AT&T variant of the Galaxy S4 and the I9300XXUGMG9 model of the Galaxy S3, so if you have been mashing your update button, you can stop now. 

Users of the Galaxy S3 are reporting major bugs in performance, such as random device freezing and wake-up lag, as well as stuttering music playback. These issues have been acknowledged by Samsung, and the company released the following statement to SamMobile in regards to the update.

As we are currently investigating the reported issues with Galaxy S3 4.3 Jelly Bean update, the upgrading service has been temporarily suspended. We are committed to providing customers with the best possible mobile experience, and will ensure to resume the upgrading service at the earliest possibility.

As for the Galaxy S4 on AT&T, there are no details on the exact issues found in the update, but the carrier chose to pull the Android 4.3 update for now, and has yet to offer an ETA on when users can expect to see it again.

While pulled updates are never fun, this is better than Samsung ignoring any major issues and will hopefully benefit consumers in the long run.

We’ll keep you posted.

Via: SamMobile [2]

Cheers Rithvik!

  • dani

    Am i the only persin thats annoyed at it changing the way i type messages?

  • Scott in MA

    Any news on when we might see 4.3 or even 4.4 on our Galaxy S3s?

  • BloodyStool

    The text messaging font size is now adjusted only by volume control since the update. The four font sizes are 8, 10, 12, and 70. Nice job, a s s h o l e s.

  • marie

    i have gs3 on at&t and I have yet to see an update. im relly getting tired of hearing “GS3 4.3 on at&t rolled out, you can now update” thats a lie!!!

  • BritchesAndHose

    Android 4.3 Jelly Bean Release Date Arrives: T-Mobile Galaxy S3
    Receives New OS Amid Update Delays For Other Samsung Galaxy Models


  • quattroluvr

    VERIZON Galaxy S4 phones have been just devastated by the 4.3 OS update a few weeks ago. WiFi range, battery draw down, freezes/crashes, txt msg, bluetooth and many other problems. DON’T update on Verizon either!!!

  • Barbara

    Is anyone experiencing any security issues with the new 4.3 update for the Galaxy S4

    • nothingface5384

      i dont have any performance issues withg 4.3 on my verizon S4 but i constantly get a notification about attempted secutirty breach thats been blocked..
      click for more details..but infact get no details..

      • nothingface5384

        only probelm i had out the box that contines even with 4.3 is not being able to select some options likepower off, or sometimes type or some other selecting..till i unmount and remount my battery

  • Rob

    Does this mean other S3 carrier updates will definitely be delayed? I’m looking at you, Verizon.

  • Flintchesthair

    i was rooted on my s4 so the update wouldn’t install. i flashed back to stock with odin and then sideloaded the update with adb. its been working flawlessly.

  • c111995

    Is this just in the atnt version? Will the one for Verizon still be on time.

  • Ronaldo

    Don’t know about the AT&T version of the S4 but battery life on my Sprint S4 has definitely taken a hit since upgrading to 4.3. I was easily getting 14+ hours a day before updating, barely 12 now.

  • sk3litor

    Seems like these tech companies are getting more and more apathetic to their customers like “meh if its ready, it’s ready and if not, its not”. I remember when companies would do whatever it took to please its customers. I guess the digital world is a whole new ballgame though. But this has a looong time waiting now. Especially for s3 owners.

    • Ruel Smith

      Hmmm… I’d rather have a working release than a semi-working release. If there are problems, there are problems. From what I understand, they’re scrapping the 4.3 upgrade in favor of 4.4, since it’s now out and they’ve run into those stumbling blocks.

  • 775summit

    I have a Verizon gs4 and I find that after the update it doesn’t work as well as before?
    Seems a little more lagy and even had to do a batt pull one nite!

  • jimmy

    I have a tmo S3 with CM10.2 M-series, almost a month with no issues, 4.3 with CM flies with this phone. Check out cyanogenmod and save yourselves the headache, If CM keeps supporting my S3 I may never upgrade, it keeps getting faster and faster.
    Oh yeah and bluetooth is rock solid now

  • CHRIS42060

    I am not really surprised by this. I am sure they rushed things to try and salvage some Galaxy Gear sales.

  • DJyoSNOW

    why I chose to not buy a samsung product, and am always leery to go back. Prime example and symptoms.

    • greyhulk

      This is what I love about the HTC One. Despite having a skin and several updates, it still runs just as smooth as it always has and it’s just about as fluid as stock Android. Samsung really needs to optimize Touchwiz if they’re going to continue to use it.

      • DJyoSNOW

        I’m on a HTC DNA and love the simplicity with out 101 bells and whistles. Yeah I added a home replacement but love my DNA.

        • LionStone

          Running Nova Prime on my DNA and N5 and the DNA is just a tad quicker, both are stock! The DNA is just simply a beast!

      • Ruel Smith

        Just install Nova or Apex and get rid of the Touchwiz launcher and it’s much better. Touchwiz is a good UI, IMO, but it is a tiny bit sluggish and resource heavy compared to something like Nova Prime.

        I’ll never own an HTC product. My wife has the One from Verizon and it’s a UI nightmare compared to Touchwiz. The missing 3rd button is a horrible idea, as are the locations they put the power and speaker buttons. It just doesn’t seem as natural as Samsung.

        • greyhulk

          I have Nova on both my Note 10.1 2014 and Note 3. It doesn’t solve all the performance issues, nor does changing the animations in dev options.

          I’m not sure how you can say that about the One. I agree about the buttons, but the UI is one of the cleanest out there and performance is never an issue.

          • Ruel Smith

            I have to hunt down settings on my wife’s One that are far more convenient to change on my Note 3. I have read about performance issues on the newest Note 10.1, but I don’t have one. I’m telling you, and I swear by it, I have NO LAG at all. My system is stupid fast and responsive. Maybe when my wife comes home I’ll take a video of it on her phone and post it somehow.

          • greyhulk

            I actually used to have the One and I have another one on order. I know that there are some quirks with the dock and dragging icons to the desktop, etc. They have fixed most of those in the recent updates. And changing wallpaper is harder than it should be. That being said, I still like the UI better than Touchwiz. It’s just cleaner and more professional looking. I actually like and use Blinkfeed, too, but I’m apparently in the minority.

  • greyhulk

    I thought wake up lag was a new feature of Touchwiz in 4.3 builds. My Note 3 and Note 10.1 2014 both have it.

    • Ruel Smith

      My Note 3 doesn’t…

      • greyhulk

        I find that hard to believe. If you don’t, you’re literally the only person on the planet with a Note 3 that doesn’t have wake up lag. I have had every single Samsung device with 4.3, including the GS4 and they all do it.

        • UniBroW

          I guess you can count me as the only second person, my Note 3 (t-mobile) has issues but waking up is certainly not one of them.

          Actually, I had the displeasure of waking up late today because I rely on my Note 3 for my alarm. Not sure if it’s the particular app I’m using or what but it didn’t make for a good morning.

          • greyhulk

            So you’re telling me that there is NEVER a delay from the time you hit the power button to the time the screen comes on? Ever? Because it doesn’t do it every time and the Note 3 is certainly one of the faster Touchwiz devices this year, but it definitely happens.

          • E A butler

            I have a Note3 and I have no idea what this “wakeup lag” is all about.. My phone works fine, but I use the unlocked Intl Version (N900).

          • Ruel Smith

            I seriously DO NOT have a delay after hitting the power button, nor do I have a delay after unlocking my phone before its usable. NO DELAY WHAT-SO-EVER…

  • Jonathan Grubbs

    I got the 4.3 update on my AT&T GS4 last week, and I haven’t noticed any problems.

  • Zack Kolev

    LOL, what they should say is that there is a problem with TouchWiz, because the GPE Android 4.3 has been running extremely smoothly on my GS4 for months without any issues!

    • Mike Aurin

      You know nothing about user interfaces.

      • blahblahblah

        Funny. My Verizon S4 is running a touchwiz 4.3 just fine. Just saying….

  • iamevie

    Does this apply to S3’s on all carriers or only AT&T?

    • Jonathan Ly

      Considering the article says “The problems are centered around the AT&T variant of the Galaxy S4 and the I9300XXUGMG9 model of the Galaxy S3” and that the Verizon model is SCH-i535 and has been out for awhile…..

      • Just_Some_Nobody

        I guess some people just skip straight to the comments…

        • iamevie

          If you’d bother to do any research you’d find that I9300XXUGMG9 is the name for the Android 4.3 update, and this post calling it “model of the Galaxy S3” was incorrectly worded. So no, I did not just skip straight to the comments… I was asking a genuine question.

          • daboodah

            I just updated my Sprint GS3, and I wish I hadn’t. I went from loving my GS3 to wanting to smash it in a matter of hours. Notifications and alarms almost seem to work randomly. I can’t turn off the vibrate feature when I receive any type of notification (yes, I have turned it off in the settings – it just doesn’t seem to care what is selected in settings). Sometimes the phone doesn’t even tell me when someone is calling. None of these things were issues before I applied the 4.3 update. I would recommend avoiding it unless you already have a phone that is riddled with problems that you are hoping 4.3 might fix.

            I think it has more to do with Touchwiz than with the carriers.

          • iamevie

            Thanks for sharing your experience… I’m so sorry to hear the update is causing so many issues. Good to know! Will keep that in mind if the update ever comes my way.

  • RhinoShock

    Didn’t verizon “extensively test” this build for the GS4?

    • mbaker33

      This post is about the AT&T GS4, What does Verizon have to do with it?

      • RhinoShock

        Verizon already pushed this update out to the GS4 on their network, and with all of the ‘rigorous testing’ they do before pushing updates out for android devices, I’m surprised they didn’t come across any of these issues.

        • j

          And this kids, is why you don’t smoke crack.

          • KB Smoka

            I’m f*cking dying right now!

        • BobbyG

          ATT =/= Verizon

    • TheVoiceOfReason

      Durrrrr, you cans read! Yousa special!

      • Mr E

        Jar Jar is The Voice of Reason????

        • TheVoiceOfReason

          Betcha betcha!

      • napes22

        You should change your handle to TheVoiceofJarJar. Then someone should ban you.

  • sc0rch3d

    i find it weird on my wife’s S4 that you can only check for updates like once a day

  • possomcrast1

    Unrelated, but is anyone else annoyed that they still haven’t received the Nexus 7 2013 4.4 update that was supposed to have been released about a week ago? I know Google is staging the roll out but this is taking quite a long time.

    • terry12s

      Yup, I’m still waiting too. It’s getting annoying but I guess this is a good way to test my patience 🙂

      • mbaker33

        Do it manually, there are guides all over the internet. Not terribly difficult. Took me maybe 30 minutes, and most of that was downloading and preparing the SDK.

        • Jhee Wan Park

          I’ve also sideloaded too.
          Have a question about the 4.4 kitkat on the nexus 7 2013 model.
          How can i get the camera icon on the lockscreen?

    • sc0rch3d

      same here with the 2012 model

      • michael arazan

        Got the 4.3 update in 3 days, still have not gotten the 4.4 yet either.

        Also i read that the GS3 and Note 2’s in europe were having these bugs, really bad ones in 4.3, from a few weeks ago when they got the update first and now it’s being reported here. So I’m assuming the Verizon updates to 4.3 on the SG3 and Note 2’s are probably going to be delayed as well.

    • C-Law

      I got mine last week. I just kept clearing data in Google services framework and then retrying. Took 10 tries or so

    • Jonathan Ly

      Find the update.zip (Droid-Life’s weekly round up has all the 4.4 update linked) and sideload it, or learn to flash the factory images. If its a wi-fi model its easier since you don’t need to worry about modems.

    • Michael

      I just pushed with adb to mine.

    • Scott in MA

      I called Google support this morning. They told me it could take up to two weeks, and we have a week to go.

    • Rob

      Man, I’m glad I went to the trouble of manually pushing the update. It took me some time to figure it out but I finally did it. I hope you get your update soon man, I know how that feels!!!!

      Maybe this just means there are a TON of Nexus users out there? Could ultimately be a good thing for Android, just not for us in the short term.