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HP Chromebook 11 Sales on Hold, Overheating MicroUSB Chargers to Blame

HP Chromebook 11

According to reports, Google and HP have decided to halt sales of the Chromebook 11, after many complaints of overheating devices came flying in. Apparently, the microUSB charger that juices up the laptop has been causing units to overheat and malfunction, causing hardware damage. 

HP and Google are telling customers to discontinue use of the chargers that come packaged with the Chromebook 11, and are working hard to solve the issue before sales resume.

The Verge scored the following statement from an HP spokesperson.

Google and HP are pausing sales of the HP Chromebook 11 after receiving a small number of user reports that some chargers included with the device have been damaged due to over-heating during use. We are working with the Consumer Product Safety Commission to identify the appropriate corrective action, and will provide additional information and instructions as soon as we can.

In the meantime, customers who have purchased an HP Chromebook 11 should not use the original charger provided with the product. In the interim they may continue using their HP Chromebook 11 with any other Underwriters Laboratories-listed micro-USB charger, for example one provided with a tablet or smartphone. We apologize for the inconvenience.

So, if you happen to own a Chromebook 11, please stop using your stock charger immediately and use a third party charger instead. The sake of your shiny Chromebook depends on it.

Via: The Verge

  • Thedigi Talhobo

    Two weeks and still no answers. Ridiculous. “Dont charge your device” for 2 weeks+ is not a solution.

  • USnTHEM

    The Samsung Galaxy S3 charger is not sufficient to charge these (HP Chromebook 11) devices. I received my chromebook 11 just 3 days before they pulled them off the market, go figure.

  • William

    Mine blew up

  • MikeSaver

    i love my moto x

  • Mome

    My question also how well do the book for school work in place of laptop. I have 3 sons cheaper to give them each one for their own school work. How well does the documents and other program work compare to Microsoft ? Any comments?

    • Matt

      It was designed specifically for that. Google Docs stores all your files in the cloud and it’s the perfect tool to take notes or get work done. As long as they have a desktop at home to fall back on (if need be), then I think they should be okay

  • http://www.gahe.co/ Gahe

    MicroUSB charger fault, this problem can be licked and evidence can be seen that the case might happen to be realistic.

  • Shasdo

    For an everyday use, how does a chromebook perform with multimedia task?
    Like playing a MKV or AVI?

  • Pat Leck

    This is why these batteries are tested over and over again until they are let out to the public

    http://68e1509c.theseforums.com

  • rthvk

    Tim, it’s nice to see you working your butt off without Kellen this week. You’re doing great, don’t listen to them haters!

    Sidenote: What happened to Kellen? Is he really that absorbed in the N5 review?

    • EC8CH

      Probably back to his Moto X and trying to explain why so he doesn’t get accused of being a paid corporate shrill :-P

    • http://www.droid-life.com/ Tim-o-tato

      First off, thanks! I’ve been working quite hard :P

      Kellen is currently taking some vacation time. Well deserved if I do say so myself! N5 review is in the works! :)

    • Kane Stapler

      Kellen had a baby boy!

  • eaglerare

    That sucks I just bought one and now I’m wondering if that’s why my battery life seems to have taken a dive recently. I feel like the whole micro USB sucks anyway I have to mess with the charger on my devices to get it to work have the time from all my different cables

    • kareem goddard

      same here I have to keep mine plugged in a certain way or it wont charge

    • annalisedyy264

      мʏ вɛѕт ғʀιɛɴɖ’ѕ ѕтɛք-ѕιѕтɛʀ мαĸɛѕ $88 αɴ нօυʀ օɴ тнɛ ʟαքтօք. ѕнɛ нαѕ вɛɛɴ ғιʀɛɖ ғʀօм աօʀĸ ғօʀ 10 мօɴтнѕ вυт ʟαѕт мօɴтн нɛʀ քαʏ աαѕ $19882 ʝυѕт աօʀĸιɴɢ օɴ тнɛ ʟαքтօք ғօʀ α ғɛա нօυʀѕ. тнιѕ ƈօɴтɛɴт fox200&#46com

  • John E. Smokes Jr.

    Well damn, I just bought one from Best Buy 2 weeks ago. Come to think of it, it’s charging at my house right now. Hopefully the charger doesn’t burn it down.

  • Timothy Sternig

    I don’t understand what this had to do with phones or Android, but ummmmm thanks for the info?

    • Justin W

      It has to do with a MicroUSB charger, which can be used in phones. There, you have your connection.

    • trixnkix637

      Also Android is a Google OS, Google makes the Chromebooks.. Another connection.

      • Timothy Sternig

        That’s all reaching IMO. There is plenty to write about I n regards to Android phones…

        • Adrynalyne

          I guess I’ve missed your community contributions.

        • Ian

          Someday when you have your own site….

          • Timothy Sternig

            yeah someday….

            Maybe I could even make a video tutorial on how to remove a SIM card from a Galaxy Note 3 with the S Pen nub removal tool! Or a very poor unboxing video or something!

          • Timothy Sternig

            No, I got it….

            How about I hire someone who loves iPhones and proclaims their love for the iPhone in my blog posts to write about how you should buy a Moto X? That would be cake!

  • yep

    thats why you don’t use micro usb to charge computers.

    • Adrynalyne

      Except that it a more a tablet in a laptop’s body. If you want to get technical, you charge your smartphone with the same thing and it is a computer.

      • DoctorJB

        I use one for my T100 and other than being slow to charge it works like a champ.

    • http://twitter.com/geoff5093 Geoff Johnson

      It works fine with other micro USB chargers, so it’s just a fault with the included charger.

  • KillmeNow

    That POS sucks cocaine.