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HTC US President: Android 4.3 Update for One on Verizon Will be Delayed a Month

pile o phones

Oh no, another device update on Verizon is to be delayed. If HTC One owners needed anything else to complain about, it looks like your update to Android 4.3 is going to be delayed approximately one month, according to HTC’s U.S. president. 

While the update is currently going live on other carriers’ networks, HTC has apparently run into a software hiccup and will need to redo its work. Naturally, Jason Mackenzie says the issue is a bit more complicated to explain than what can fit into a tweet, so we will just have to take his word on everything. We understand the certain unwillingness to be fully transparent on the issue, but he ensures that they are working hard to limit the delay’s impact on customers.

Sorry, Verizon One owners. This sucks.


Via: @JasonMacHTC

Cheers D.B.Evans!

  • Patrick MacKellan

    I traded in a Samsung Gallery SII for an HTC One when I switched to Verizon. Stupid, stupid decision. I hate this phone with a passion and wish I’d never left Samsung. But it was slimmer and sexier. Had no idea the features could possibly be so bad. Cannot get my music from my mac onto my phone either. I will never buy another phone from them again.

  • JB

    So will we get 4.3 or will Verizon decide to wait for the 4.4 roll out that was just said we are to see within 90 days?

  • Arcendus

    And so it goes…

  • Keg Man

    this is one of the reasons I left verizon. Worst update cycle

  • duke69111

    Maybe he should of used google + and then provided a better explanation.

  • Balansi Kherwyn

    That’s why Samsung > HTC

  • HTC have gone beyond shooting themselves in the foot. They’re now blowing themselves up.

  • Edwin M

    This is why I have made it a point to now and forever stay away from HTC products.

    • Turb0wned

      How is it HTC’s fault and now Verizons?

      • Edwin M

        It’s both of their faults. HTC for not sticking up for their products and giving in to Verizon’s iron fist. How come Samsung and Motorola have no issue updating their phones? I had an Eris, was promised Android 2.2 on it, got as far as 2.1 and they gave up on it. I got a Rezound, it took forever to get ICS on it and was buggy once it was on it and they gave up on that phone a few months after it launched. I loved that phone but I hated that HTC discarded it for its next phone. I finally gave up and went with the RAZR M and I have been satisfied with that phone on all aspects. Motorola updated this phone to 4.1 not too long ago. I blame both of them.

  • lye

    Soon… soon I will be on republic wireless.

  • Bill Hill

    Only a month? Verizon, you slippin

  • Hunter

    Has anyone with a HTC One on Verizon with a mac had success with the HTC Sync Manager? I can’t get it to detect my phone

    • roksteddy

      you have to change the firewall settings on your mac to allow 3rd party apps/software to open. Go to Sys Prefs/Security & Privacy/General and set the download options best for you.

      • Hunter

        I turned off my firewall and changed the download settings to “anywhere.” I can open the application but it doesn’t detect my phone

    • TinCanFury

      nope, mine worked perfectly

  • ανώνυμος

    No surprise there

  • Mike Aurin

    I think a majority of these readers have turned into trolls and morons. Seeing comments like “HTC probably included some app that Verizon didn’t like” and “Verizon is worthless”. Like HTC just sneaks some software on the phone that Verizon doesn’t notice until the last minute. Verizon may take for-fucking-ever to release software updates but they also don’t release nearly as many follow up updates to fix the things that botched from releasing software early.

    Verizon has the most consistent and solid network…which is why a majority of us have them still. Everyone loves the latest and greatest version of Android but being stuck one iteration behind the latest version doesn’t cripple your device and most of us have our devices running flawlessly without it. Relax.

    • MicroNix

      I was thinking the same thing. The way the article read, it sounds like everyone with a HTC One on Verizon is completely dead in the water and won’t have an update to get them up and running for another month yet. Its amazing what emphasis we put on things these days that in the grand scheme of things are nothing.

      Do HTC owners have a lot to complain about? I thought it was a perfectly crafted device of the highest build quality?

  • Derek Jones

    This type of news makes me comfortable with the decision to ditch VZW in a couple of months at the end of my contract.

    • MicroNix

      ATT will be perfectly happy to drop that call for you. Let us know when you find the grass is not greener on the other side.

      • Anon

        Except it is.

      • Ian Case

        As someone that was very happy with AT&T for the past 6 years and forced to move to Verizon because thats what my work pays for now, the grass is definitely NOT greener on the other side. I want back on to AT&T in the worst way. LTE speeds are light years better, coverage in my area (Philadelphia and its suburbs) is way better, and customer service is way better. Coverage indoors is markedly worse to the point that I was given 3 network extenders. My drive home went from pristine to 3 different spots where calls drop. Its very frustrating. I miss my blue death star. 🙁

  • rdoib

    Did they forget about HTC DNA?

    • kdiperi

      Sold my DNA on eBay when the HTC rep stated that the update wasnt happening any time soon … got $305 for it and bought a Note 3 ……… couldnt be happier

    • capecodcarl

      Forget about the DNA, what about the Rezound? My phone isn’t even 2 years old and it is still on Ice Cream Sandwich! When am I getting my Jelly Bean upgrade? 🙂

      • T4rd

        My wife had the Rezound, it wasn’t bad until the ICS update too. But ICS ruined the already-bad battery life and performance seemed worse too. Then HTC/Verizon completely forgot about the phone, pretty much making it complete garbage. I’ve sworn off carrier exclusives because of that phone. She has a GS4 now and is infinitely happier.

        • Steve

          You think the Rezound is bad, try the HTC Thunderbolt. Worst HTC phone ever.

          • MattyP

            I loved the Thunderbolt. Never did me wrong. The battery life on release was mediocre (although looking back it wasn’t any worse than a lot of other devices at the time), but after a few months when they had some updates it worked much better for me if I wasn’t on LTE all the time. It had a nice solid design, decent specs for the time, good value with a 32GB SD card included, a kickstand, VZW’s first 4G LTE device, and a decent front and back camera (again, at the time of its release).

            What was so bad about it for you?

  • Patrick Bateman

    does the droid maxx have a unlockable bootloader?

    • William_Morris

      Nope. Motorola phones are notorious for having the most heavily encrypted bootloaders on their phones for AT&T and Verizon.

  • Turb0wned

    Verizon 1
    Verizon customers 0

  • Christopher Lee

    Leave it to Verizon to screw something else up….Not really a big shocker… The HTC One probably included some app Verizon didn’t like, or something else stupid, which made HTC go back and have to revise the entire code…. And to think, I was giving Big Red *some* praise about the Galaxy S4 update…..

  • Dominic Evans

    Of course. HTC doesn’t have a watch that Verizon needs to shill for…of course the S4 gets the update rushed and the One doesn’t, it’s business.

  • Adrynalyne
  • David Tyler

    So what is new?

  • Tyler Casilio

    Of course it is

  • deskjob

    Meh, my HTC One is already S-off so Verizon you can do all you can, but I’ll just wait for the wonderful dev community for the clean and debloated 4.3.

    To be honest, is there any real pressing need to go from 4.2.2 to 4.3?

  • Nathaniel Newman

    Well we ALL know that the 4.3 release for the Galaxy S4 was ONLY sped up on Verizon because of the Galaxy Gear! If it hadn’t been for that it might be a month or more. I’m not in any hurry to update to 4.3 on my VZW S4 yet. Waiting til Safestrap is available!

  • fritzo2162
  • fullmetal509

    1 month = 1 year according to Verizon

    • Adrynalyne

      1 month in Verizon time you mean. 😉

  • sirmipsalot

    My guess is that they are dealing with the recent s-off exploit.

  • Kelly OBrien

    Shock! Verizon at it again

  • Adam Crawford

    It’s so they can close the loophole for rumrunners s-off

    • Godzilla


      • Philip J. Fry


        • Godzilla


          • Philip J. Fry


          • bboyairwreck


          • michael arazan

            It’s like this and like that and like this and uh,

            ain’t nothin but a G-thang baby

          • MichelleEmNair

            My Uncle Carter recently got an awesome red Hyundai Santa Fe SUV just by parttime work from a macbook air… reference ✈✈ http://www.ℬay35.ℂℴℳ

      • rutgersjaffo

        Clearly you can get with “this” OR you can get with “that.”

        • Stone Cold

          Black Sheep 🙂

    • Darren David Brooke

      Honestly I think this delay is more of a good thing than a bad thing. People should be using this as an opportunity to pick one up and s-off before the loophole gets patched.

  • Alexander H

    HTC appears to always be subject to the longest delays on Verizon (Just look at Samsung – Verizon was the first US carrier to get 4.3 on the S4)…maybe this one is on HTC for failing to produce builds that meet Verizon’s standards …repeatedly. Then again, I doubt Verizon wants to deal with the problems that HTC’s pushed out Thunderbolt updates in 2011/2012 caused.

    • zurginator

      It has to do with how big the Galaxy S and Note lines are, like the iPhone. Either can make things happen by threatening to keep the next refresh off said network (Samsung is less likely to follow through though, so they don’t have as strong a pull as Apple). HTC isn’t a blip on the radar, and would just get laughed at.

  • Godzilla

    Downloading 4.3 on my S4 as we speak.

  • tryptech

    Of course this was going to happen. Verizon’s “extensive” testing always delays updates, especially HTC’s.

    • Tim Buchanan

      By “extensive testing” they probably mean, “Make sure there is NO WAY anyone can get Google Wallet working on this thing.”

  • Rolo P

    And this is why I left. Big Red can suck it!!!!

  • dan0matic

    I wonder how awful it is to wake up in the morning when you know you have to go to work at HTC?

    • Godzilla

      well if they keep performing financially the way they have been……..that hypothetical person wont have to worry about that much longer.

    • David

      If I was paid $200k+ a year then it wouldn’t be a problem.

  • Philip J. Fry

    Verizon is worthless. Smfh

  • Kevin


  • fyrfyter

    4.3 on S4. Glad I don’t have a One!

    • Google Play GS4 FTW!

  • Buur

    The software update was found to be “too user friendly” and as such back to the drawing board. So anxious to dump these guys and get a Nexus.

  • Ron_Swanson

    In other news, the sky is blue….

    • Michael

      read this in a Ron Swanson voice. made it EXCELLENT

  • Jason Mace

    So I would imagine the update for the DNA will be delayed even longer than the update for the One.

    • LionStone

      Yep, I’ll be on 4.4 with Nexus 5 before the DNA gets 4.2.2. So at that point they can take all the time they want!

    • Dorian Brooks

      I think that DNA update is gonna end up like that ICS update for the DInc2. *Magically disappear*

      • Or like the ICS update for the Bionic that took a year after it was pushed back several times over the course of several months.

  • mustbepbs

    How is it that Apple can get their updates out simultaneously on all carriers, yet no Android OEMs can?

    • Because they delay the updates until they have certifications for every carrier.

      • Sathariel

        This and also because Apple has the clout to get Verizon to prioritize their updates and get it through in a timely manner.

    • zurginator

      Because all Apple has to do is threaten to keep the next iPhone off their network. If HTC tried that they would just get laughed at.

    • TheRobotCow

      Apple only has a couple variations of their phone and being that they control everything they test the new os version prior to being released. With Android Google releases the Nexus along with a new os version but then the Oem’s have soooo many version of their phone(along with variations in hardware and software) that it takes longer for them to work out the kinks. They have to makes sure their hardware is able to support the new version and write the code for every different version.

      • mustbepbs

        I don’t buy that, because HTC clearly has cut support for many of their phones, and only have two “flagships” on Verizon: the HTC One and the DROID DNA. Surely it can’t be that hard to keep up with two devices, one of which they’ve ignored since release (DNA).

        • PhoenixPath

          It seems that you’re actually blaming HTC for the Verizon delay.


          • mustbepbs

            I’m blaming them for not taking Verizon’s infamous “approval process” into account.

          • PhoenixPath

            I am sure they did. It’s certainly not a secret.

            Unfortunately, they need to remain “friends” with Verizon.

            It’s not like they can come out and say, “Hey guys, we gave this to VZW and it’s ready, but ya’ll know VZW. You might get it … eventually.”

          • mustbepbs

            They need to get their **** together, because this has been happening with every single phone they have on Verizon for years.

          • PhoenixPath


            Tell us how you really feel, man…

            “this has been happening with every single phone on Verizon for years.”


            You can’t blame HTC for it. Hell, look at the Samsung Nexus and tell me that’s somehow HTC’s fault…

    • DERP

      Apple updates are in beta for months.

  • cjgm86

    Dont care about 4.3 anymore, i just want kitkat. I think im dreaming

  • Greg Morgan

    Verizon and their stringent testing protocols…smh

    • Adrynalyne

      and they come through with major bugs half the time anyway!

  • Rock_Kickass

    I wish I could say I’m suprised.