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Has the Verizon Unlimited Data Keeping Extravaganza Part 2 Begun? (Updated)

verizon logo note 3

About a month ago, just as Q3 was coming to a close, a handful of our readers noticed that while walking through the upgrade process with Verizon, that they were able to keep unlimited data and not have to switch over to one of Big Red’s new tiered plans. As word got out on that cold September weekend, a flood of upgrades happened since customers of Verizon had been told for over a year that if they upgraded, their precious unlimited data plan would be history. We called it the Unlimited Data Keeping Extravaganza. It was a glorious time.Β 

But as that weekend came to a close, the question remained, “Will Verizon honor all of those upgrades and leave everyone with unlimited data?” After all, we see glitches in systems all the time – assuming this was a glitch at all – and companies tend to use that as their excuse to wipe out discounts or in this case, unlimited data plans. But that wasn’t the case the first time around, as Verizon confirmed to us that they would honor those upgrades that went down during the weekend. They called it a “software glitch,” but were clearly not all that worried about the situation, having locked people into new 2-year contracts.

Update: Β They appear to have patched the “software glitch” again. Party is over, folks.

As of this morning, a number of readers are seeing a similar situation play out, us included. If you walk through the upgrade process on Verizon’s site, it certainly does appear as if you can keep unlimited data (see image below). At no point during my upgrade was I told that I would not be able to keep my $29.99 “unlimited email & web for smartphones” plan. When Verizon’s system doesn’t have this “software glitch,” users will see messages all over the place, notifying them that their plan no longer exists and that it will be going away in favor of something like a 2GB $30 plan.

unlimited data keep

So as of right now, and according to our experience and dozens of others on Twitter, it appears as if that “software glitch” is back and you can keep unlimited data with an upgrade.

With that said, who knows how Verizon will handle this. They already honored upgrades once, we do not know if they would be willing to again. If you’d like to give it a try and missed out on the last extravaganza, the opportunity is yours. Proceed with caution. Also, understand that Verizon would probably love nothing more than for you to lock into a new contract, which this will do. Can we even call this a “software glitch” at this point? Seems like a brilliant move to keep customers, if you ask me.

Oh, and don’t forget to use coupon code “VZWDEAL” on devices like the HTC One or G2.

Let us know how it goes.

  • Milan Parekh

    as of November 22 i can keep unlimited when i upgrade on verizon website?????

  • Bill

    You absolutely CAN keep unlimited data on VZW if you have two lines; one with unlimited data and another with tiered data. I just upgraded to a Moto X and kept unlimited data as well as my existing talk plan that is no longer offered. The trick is going to a Verizon store and finding someone who knows what they are doing. I do not recommend trying to do it through VZW online support due to their lack of expertise, in general.

  • Joe Butler

    Do you think there’ll be a Part 3 any time soon?

  • Halion J Abramovitch

    i upgraded during the bug a few weeks ago, magically on my bill this month my data plan switched to 2gb however when i called they honored the mistake and switched me back to unlimited

    • Deez Nutz

      Hey Halion. Did you get this screen I attached when you upgraded or did it go directly to the screen they show in the article? I figured if it’s happened twice, it could happen again, so I’ve been trying daily. Just trying to get an idea of what to look for. It doesn’t say that my plan is no longer available, just doesn’t give me any other option than the Share Everything Plan. Thanks.

      • Halion J Abramovitch

        no i didnt have to change my plan at all :/ i belive the bug has patched πŸ™

      • Verizon User

        I got this screen the first time I tried it and then I went back and suddenly the Unlimited was there. This was at 9:09 PM tonight.

        • Joe Butler

          so you’re saying you just tried to buy the phone and it was going to let you keep unlimited?

        • Deez Nutz

          what do you mean you went back? as in went back to the previous screen, select a phone again, and the unlimited showed up? or went through the process again a second time around? I’ve done this over a dozen times so far and it’s still the same.

  • Phil Rozzi

    Sounds like there are a lot of suckers out there that fell for the “glitch”. Lol. You guys are Verizon’s little puppets

  • Billy KingGladfelter

    Update from me: I am currently getting screwed. When I activated the phone, it switched me to a 2gb plan. I even called in prior and they said i would be good to go. FAIL. I called back and got a rude lady. She transferred me to Nick who is supposedly a escalations leadership member, and he said he would take care of it and submitted paperwork to have my unlimited data reinstated, but a person on the phone as i type this said that it was denied. I’m currently on hold to see what I can do πŸ™

    • Billy KingGladfelter

      Just got off of the phone. I spoke with a lady and I believe I blew her mind. she went from sophisticated spokeswoman to ghetto black magic trick reaction girl. Honestly hilarious. Long story short, it’s not that they don’t want to put the unlimited back on, it’s due to the fact that most reps have no idea that it’s even possible. While I was on the phone, the option to re add unlimited data to my account was applied, and verified on my end. So to everyone out there having trouble. Stay strong, stay calm, and keep trying to get to the person you need.

  • ceber

    more update, got phone, paperwork showed 2gb/$30 per month, called internet sales, they said they had nothing to do with plans, regular customer service no help, however activation people seems to know what is going on, will advise later when completely finished, but she knew about the “glitch” and said I would be able to keep unlimited. I have started an email chain with her.

    • ceber

      activated phone, showed the 2gb/30 dollar deal, emailed my lady, she has not emailed back, but now shows unlimited again with the new phone showing up on the picture. so i think all is well although i would like the email back from her saying she made it all better, but looks like everything is a ok, thanks DL

      • ceber

        just got the email from her stating that she put it back on unlimited

        yippie

  • Devin

    About a year ago, my dad got a new droid. When he found out he wouldn’t be able to keep his unlimited data plan, he called the company. He threatened to cancel his contract and never buy Verizon again if they cancelled his unlimited data. They gave in immediately, and he still has his plan. I have heard many similar stories from friends that if you threaten to cancel your subscription/not buy something from a company, they will go to extremes to keep your money. (Usually.) He did something similar with Dish Network to get free HD. They had a thing where you could get HD free for life, but only if you were a new member. He cancelled his service, and they sent more and more appealing deals to him in the mail. Eventually he got it back, and is happy with it. Just keep in mind that this works with almost ANY large, subscription-based service. Hope I saved someone some money. πŸ™‚

  • Outlandish_one
  • Rob Black

    Wanted to share my success story as well… Ordered a Moto X with my unlimited data plan without a problem. Got an email later that day that told me to call Internet Ordering Dept. I did and spoke to a very helpful woman. She said my order came up to her as not having any data plan selected. She verified that the email that was sent out to me listed that I ordered unlimited data and she basically had to attach that email to a whole new internet order with a 2GB plan. I allowed her to do this after verifying with her that if this didn’t work, I would be able to revert back to my unlimited data with my old phone (Droid X). I finally got the phone yesterday and called the upgrade dept. I told them that the plan that I ordered differed from the paperwork that I received with the new phone and I also told her about the order verification email that stated I ordered unlimited. After activating the new phone with her on the phone, she told me that she had to basically move my plan to the 2GB plan and then back to unlimited. Success!! I have and will be checking my account to make sure it stays that way though. Phew!

  • CaptainSD

    Sharing successful experience:
    Upgraded online Iphone4 to Iphone 5S with unlimited data last week, however package came with 2GB data limit. I called Internet customer [email protected], took her 30 mins to honor the unlimited data plan. Luckily I verified my account online and it was not updated, took her another 30 mins to fix that too. I have never used more than 2GB, not sure if that helped or not.

  • Deez Nutz

    Those that have been able to keep their unlimited plans, do you see this screen at all? I get this screen right after I add a device. Thanks.

  • Michael

    Got an iphone Today And saw i was switched to a 6gb Plan. Called The # On The Receipt And They put My unlimited back in 5 Minutes. no Harm, No fowl.

  • Deez Nutz

    I’m guessing I’ll just have to check everyday and see if the glitch comes back. So does the screen above show up after I select the phone or after I click checkout? I selected a phone and was taken to a page where I’m forced select a Share Everything Plan. Doesn’t say that my plan is no longer available, just doesn’t give me any other options. Does the glitch not show this page? Thanks.

  • chris

    just got a tracking email from verizon, supposed to get the phone 10/31 so far so good.
    I had ordered Iphone 5s for the kid. although she wants the nexus 5 if it comes on verizon and will ditch the iphone

  • AZ

    Moto x activated yesterday, still on Unlimited, works great! Thanks DL.

  • phorensyc

    Has anyone that took advantage of this go-round taken delivery and activated yet? Verdict?

    • Yep. Reposting for your benefit:

      “Hey, it worked! I used the
      SIM chopper and kept her old SIM card. Popped it into the new device,
      and it woke right up on 4GLTE. No changes to our plan at all.

      For those of you who are thinking they might be allowing it for some
      users based on total usage, you may be right. She averages less than
      5gb/month and had been eligible for an upgrade for about six months, so
      that might be why we had such an easy time with it.”

  • mog386

    My LG G2 came into today, popped in the SIM from my GNex, no problems.

  • Hey, it worked! I used the SIM chopper and kept her old SIM card. Popped it into the new device, and it woke right up on 4GLTE. No changes to our plan at all.

    For those of you who are thinking they might be allowing it for some users based on total usage, you may be right. She averages less than 5gb/month and had been eligible for an upgrade for about six months, so that might be why we had such an easy time with it.

  • My wife’s new Maxx just arrived. I’ll be doing SIM-card surgery at lunch today and will report back my findings. The receipt in the box says the data plan is unlimited. Let’s hope it’s true and I don’t have to go through any hoops.

  • duckmanbill

    Seems fishy this would happen twice. I’m wondering if, in order to retain customers, they are ‘accidently’ allowing people to upgrade, but screening based on how much data you use. Did anyone successfully get an upgrade and use more than 6gb/month?

  • duckmanbill

    FFS I keep missing these.

    • Deez Nutz

      Me, too! I guess we’ll just have to try everyday and see if the glitch comes back.

  • Xander

    So if I received my iPhone 5s, and decided I just want to gift it or sell it, do I even need to activate it? Nothing in MyVerizon prompts me to do so…if I just remove the SIM and sell, would be that OK? Thanks!

  • Or they could just stop tiering their data already. {{-_-}}

  • George Fayad

    Update once more: Just got back from verizon. Activated the Moto X nano-sim on my wife’s unlimited line used for the upgrade. Then re-activated a micro-sim so she could go back to her S4. Activated a nano-sim for the Moto X on my account and everything went smoothly.

    Few hours later now i’m looking at my verizon account online and it still shows my wife has unlimited data. successkid.jpg

  • LSULaw2009

    No issues with my note 3 order. Delivered today and used my existing sin (cut to micro) and kept unlimited. But Verizon made it easy anyway since the receipt in the box showed unlimited Web email in plan features.

  • Len

    I’ve scanned through a bunch of this thread looking for the “internet orders” phone number, with little success. If anybody could help me with that, Id greatly appreciate! Thanks

    • Zack

      As far as I can tell, you just need to call the generic CS number: 866-338-7390. My experience with them is posted just a slight ways down

      • Nick

        I’m on hold now. Got a confirmation email today that showed I’m now on the 6GB Verizon Max plan. While that is better than the 2GB plan some have said they were bumped to, it’s no unlimited! Will post a status update whenever I get a human being on the phone. (been on hold 30 minutes)

        • Zack

          Good luck man. Don’t know if you read my experience but it was suprisingly super easy. Just say that you ordered unlimited and that you don’t appreciate them changing your order. You deserve to get what you payed for.

        • Michael

          what happened with this

          • Nick

            Sorry for the delay in updating here. So I was on hold for about an hour and they transferred me to another department. They kept saying that there is no way to upgrade without losing unlimited. I told them that it did, in fact, let me and that I had a screenshot that showed I was able to upgrade while keeping unlimited (little white lie). They asked me to fax that over. While I actually didn’t have a screenshot, I did have an email confirmation from right after I put my order in that showed the new phones and no mention of a change in data. I also put a bunch of Google News search results on a page that referred to the glitch. They didn’t seem to believe me that the problem was on their end, so I figured the search results would show that i’m not just making up some story on my own.

            In the end, the fax number they gave me never worked for whatever reason so I called back yesterday and started the whole process of telling my story again. Eventually, the tech said “The glitch that we have on record happened last month and we don’t have any information about a second glitch… But i’m looking at your account and it shows you are still on unlimited data for some reason so it looks like you are fine.” I asked him if activating a new sim with the new phone would kick me off unlimited and he said no. I recorded that part of the phone conversation and had him restate the fact that I will not lose unlimited data by activating the new phones.

            So my guess is that the email confirmation that said I’m now on the 6GB max plan is what the system defaulted to during the glitch based on my data usage. But in reality I never actually lost unlimited data.

            Sorry for the long story, but I figure each case is unique and that my story might help. I’m definitely glad that I recorded that phone call so now I have something concrete to fall back on if I ever need it.

  • Lenesse Berg

    I’m not sure if anyone else said this in the comment so I’m sorry if you did, I’m not digging through 591ish comments.

    You CAN keep unlimited data by using the 12 month payment option with Verizon….no switching around needed, etc. Just tell them you want to get ____ on the 12 month payment plan so you keep your unlimited data. My husband and I got brand new Note 3s each yesterday.

    • BostonB

      Thats full price on the phone, spread out over 12 months i think.

      • Lenesse Berg

        Yes, buying it outright, which at this point is the same as Swappa, no contract extension etc.

      • Lenesse Berg

        Yes, it is, no different than swappa at this point.

  • Patrick

    I avoided all this and simply transferred my unlimited line’s upgrade to the dumbphone line on my account, upgraded to the note 3, activated the note 3 on the dumbphone line, then switched back to the dumbphone and put the note 3 on my unlimited line. I now have a new contract on my unlimited line through Oct 2015 and got to upgrade my phone at a subsidized rate. I tried to do it all online but ran into problems with the system taking far too long to update so I had to call customer service but I got it done.

    • laheelahee

      do you HAVE to activate it before you switch it over? im planning on transferring my upgrade to my dad’s line (doesnt have unlimited).. but im worried i cant get the insurance back on his Note2..

      • Patrick

        Not sure. I just didn’t want to risk them taking away my unlimited so I followed what other people did. I’m sure you could pose the question to customer service about how temporarily removing a device affects insurance.

      • George Fayad

        A sign in my local verizon store said they’re having open enrollment for their insurance right now. Just FYI.

  • DON

    Mine worked yesterday with in store pickup. They said it wouldn’t but I had called earlier and had my account notated to keep unlimited so I said go for it to the in store rep. I told them to try and activate using my old sim and they got an error but it still let them activate it and I think she switched it to the new sim after activation and my unlimited stayed on the account. Thanks droid-life!

    • srorobs

      Question…once activated on the old SIM, is there any reason to switch to the new?

      • DON

        I’m not sure they ever actually switched the sim in the phone. They had me take the old sim out of my old phone and used the number from it and got the error. So I don’t know if they chaged it back to the new sim number or hit next and changed it later but they said they got an error and said it let them activate anyway.

  • Cptcheerios

    Placed my order with priority overnight, order went to processing, never was billed, verizon says the order never happened, pull up the order number online says its processing. Upgrade page says i have to activate my new device when its delivered. Nobody wants to help

    • Zack

      Same here John, except I selected the free 2-day shipping. Placed my order, received my order confirmation, but still says order is waiting to be processed. Have not received any shipping information yet.

      • BostonB

        Zack and Cptcheerios this happened to me. Your order will get changed to 2GB data plan.. they caught some of the orders and the delay is due to them changing the plans. They will email you a new order confirmation right around shipping time. What you need to do when you get the new confirmation is call to support till you get someone who will help (may take a couple tries).. I got a lady to transfer me to some order department. That lady was able to view the 1st order conformation they sent me and said they will honor it. They noted my account for unlimited data because it will switch back to 2GB on activation. She said all I need to do is call back tell them to look at her note and her saved screenshot of my email and I am good to go Monday morning.

        • Zack

          Thanks Boston! Will keep an eye out for that second order confirmation. I took screenshots all throughout the purchase process so I have plenty of proof of upgrading with unlimited data. Not looking forward to talking with customer service, but almost anything is worth doing if I can keep unlimited data. So from what I can tell, when I call should I just ask to be transferred to the order department right away? Seems like that is where everyone is getting actual help.

        • Cptcheerios

          I cant seem to get a person like that, all i get is “it will automatically switch to unlimited data and there is nothing we can do” im probably just not pushy enough to get it. Talk to orders they said they can’t do anything customer care wont help.

          • Zack

            I am calling now, Cptcheerios. I will post an update when I have something

          • Zack

            Alright cheerios, I’m back, and all seems good. My phone call was only 11 minutes long!!!! Was expecting no less than an hour. So step by step here’s how it went down:
            1) Called CS (866-338-7390)
            2) When rep answered I gave them all of my account info they requested
            3) Then gave them my order # (no description of my problem had been given at this time)
            4) She pulled up the order and said that the order had been placed on hold and she thought that was very strange
            5) She placed me on hold while she contacted someone about the problem
            6) When she came back she said that my order had been completed and that it was being processed for shipping
            7) I then brought up the 2nd email order confirmation that said I would get 2GB data plan
            8) She said that that was an automated reply from the system but that a note had been placed on the account saying that the unlimited data plan would be honored (I asked if she could send me proof of this note so that I could have for future reference, but she said that she couldn’t give out information like that)
            9) She then said that a set of instructions to guide me through the activation process to keep the unlimited data would be sent with the phone and that a rep would contact me when activating to make sure that I get to keep the unlimited data plan

            So overall I was extremely impressed with the ease and quickness of the process. Sorry that you are having a different experience. Hopefully the activation process will be as easy.

          • CptCheerios

            I keep calling in and they are telling me they will not honor my data plan, so nobody is giving me the same straight answers you are getting. Just that “we did away with unlimited data plan 2 years ago and it will default to 2GB a month” no mention they will honor it just We are advising you and have advised you this will occur. Well I’m SOL just gotta decide how to proceed with my next device.

          • Zack

            I’m sorry man that sucks. Just keep at it i guess. Are you giving them the original order # with the unlimited data on it?

  • John

    People keep calling it a glitch, it’s not a glitch.
    That “glitch” weekend was probably their best selling weekend of the year.

    • srorobs

      exactly…How come nobody ever got a free puppy when they upgraded? Because the words “free puppy” aren’t part of Verizons website code. If Verizon didn’t want this ‘accident’ happening, it wouldn’t be that hard to prevent.

  • BostonB

    Same thing for me BillyKING! I called got nowhere with the 1st lady. 2nd lady transferred me to the order department who looked up the email order confirmation and made a note to honor unlimited data when it came in! WOOT PRAISE THE DROID LIFE

    • Billy KingGladfelter

      Glad to hear, hopefully we can help the rest who aren’t have the same luck as we are.

    • will ber

      all hail droid lifeeeee

  • Billy KingGladfelter

    Awesome news, I’m on the phone now, and I’m arguing with the rep about getting an email saying my data plan with the new phone is 2gb. She then says hold on it’s showing under notes in our system you can retain your unlimited data. She put me on hold and spoke with a floor supervisor who also stated that my unlimited data would be honored. If I needed to just call in when the phone arrives and have them refer to the notes on the account. I tried to have her email me proof of this so when the phone arrives i don’t have to jump through hoops again, but she couldn’t do that for whatever reason. My Droid Maxx won’t be here until monday. I called this number 18663387390 and spoke with Pat. I hope this helps others who got in on the deal and are having problems.

    • will ber

      awesome, i had the same convo…note3 here we come

      • Billy KingGladfelter

        I almost bought the note3! but i was concerned that my S3 had such poor signal in the area I live that the note would be the same πŸ™

        • will ber

          uh ohhhhh…I currently have a Maxx HD, love the battery life but MOTO pisses me the hell off, hope I dont have that issue in NY

    • George Fayad

      Glad everything worked out for you. I just got done playing musical-phones and have my new Moto X activated on my line, and my wife’s line (one used for the upgrade) still shows unlimited.

  • Travis Wright

    I just did it for 2 iPhone 5S’s and it worked for me!

    • srorobs

      What exactly did you do? Pick up at store or have them delivered? And did you use old or new sim cards?

      • Billy KingGladfelter

        yeah, and i just did it for 753 iphone 7r’s

      • will ber

        i had mine delieverd

  • srorobs

    At this point, if they do not honor it, I will return or sell the phone and cancel my contract. I even chatted with a rep online (which I know they can pull up) and was assured I would keep my unlimited plus my discount. I requested that the chat be sent to me, but it wasn’t. So we shall see…

    • laheelahee

      at least there’s a 14 day grace period.. if you cant get your unlimited, just return the phone.. and sell your unlimited (and switch to tmobile + nexus 5)

  • George Fayad

    Update: As of this morning, my phone has shipped (tracking info sent last night). The info on MyVerizon shows my contract end date is now 10/24/2015 and still shows “xx.xxGB of Unlimited” for the data usage.

    • Billy KingGladfelter

      I made a post above.

  • ericerk

    They’re not honoring it.

    • John

      They are. Did mine yesterday. Thank you Droid-Life!!!

      • ericerk

        Did mine yesterday too, before I purchased it said that unlimited worked.
        They just sent me an email confirmation saying they’ve put me on the 2gb plan.

        • will ber

          u need to call them to fix it, trust they will honor it

          • ericerk

            What should I say? I’m truly at a loss for words at this point, I’d rather lose the phone and keep my unlimited data.

          • will ber

            exactly, thats what u end with but, u start with its not your fault that there webiste made the error and they need to honor the deal of u gettign the phone and keeping ur unlimited. print the receipt and show them the system allowed you to keep your data plan while purchasing the phone. also make sure your speak to a manager, the underlings will repeat the same lines

          • ericerk

            Sounds good, I’ll keep you posted! Thanks

          • will ber

            gl, give em hell

          • ericerk

            I intend to, and thank you very much!

          • John

            Ya man. Remember it all happened so fast that you literally may have ordered with unlimited but the system sent you an email with a different plan. Im not a code or web design guy but they may have fixed the automatic confirmation emails first. could have been seconds before/after they fixed it showing unlimited when the page loads for you then sits there for a while. Good luck man Droid Life is on your side!

          • ericerk

            They said go into the store and activate it w/ your paper work. hopefully attached ( well I have one w/ all my info) counts and helps them believe.

          • will ber

            awesome…I just got my delivery letter a few min ago

          • ericerk

            Were you able to retain your unlimited status?

            Or by letter you mean the email? You probably mean the email.

          • will ber

            when I spoke to the rep after sending the screen shot of the system letting me keep unlimited they said I would be able to. Chris ( the manager) said that he would puch it through and that their maybe an issue with the system changing it to 2gb but if that happened that he would switch it back to unlimited. I have his info so I will be watching, the phone should arrive on tues day
            how did your convo go?

          • ericerk

            It went okay, I sent him my screen shot. He said he’ll call back on Tuesday after I’ve activated. I’m excited!!! I can’t wait to put CM on this thing. I hear the screen is Crazy Good.

            I might ask for the Managers Number Incase it doesn’t go through. By The way If you want more in depth give me your info (G+ via Twitter @ericerk:disqus )

    • will ber

      They honored mine

      • ericerk

        The sent me a confirmation email with the 2gb tiered plan

  • Billy KingGladfelter

    My order confirmation last night stated that it was a 2gb plan… Anybody else who got in on the order see that?

    • George Fayad

      Nope. Mine made no mention of data plan switching. I then received my shipping confirmation email later on last night.

      • Billy KingGladfelter

        I’m looking on the 3rd email i got last night. It had a list of features, and near the bottom it says 2gb data bundle with personal email. This pisses me off. I have a screen shot of my account with the unlimited option, so it’s going to be a fight.

        • George Fayad

          Look through this thread, there’s a post with an “internet orders” department phone number, different than the standard 800 phone number. People have had success with that.

          I only received two emails. First one confirming my order, and a second with FedEx tracking info. As of this morning my contract date now shows 10/24/2015 and my plan shows xx.xxGB of Unlimited for my data usage. Phone tracking number shows it arrives today so i’ll know more after activation. Fingers crossed i don’t end up with a similar email or a switched plan. Best of luck to you!

          • Billy KingGladfelter

            Thanks, I’ll stay posted. I’m chatting with a rep now. I will go out without a fight.

          • will ber

            gl……u got this

  • KRG

    Verizon is not honoring the glitch. I upgraded to a N3 and went through the same flow where the upgrade showed I kept my unlimited data. Once I accepted the T’s and C’s when activating the phone, did they flip me to tier 2G per month. I called and complained. What they did do, is give me 6 G per month for the same price as 2G. Called is a gift for people losing their unlimited love

    • laheelahee

      sometimes you have to call back a bunch of times before they give you the unlimited back. always ask to speak to a supervisor

  • Josh Parish

    Update: I bought a Droid Maxx last week at full price when they dropped the price. I took advantage of the glitch yesterday and bought another Droid Maxx. My unlimited was retained. I picked it up at the store last night. Verizon guy confirmed that the unlimited was still there, but, warned that when the new phone gets activated, it could bump me down to the 2GB plan. I had him activate the new phone with the SIM that I got from my previous purchase. It went through and he confirmed that unlimited data was still part of my plan. He then processed the return for the phone from last week without a problem. Saved me $300.

    • Josh Parish

      Checked last night and this morning. Unlimited is still there. I will be keeping an eye on that over the next few days/weeks.

  • PublicRelations

    While the idea of a lawsuit suggested earlier is probably overkill and not worth it, this “glitch” business really is unfair. During the first round of glitches, everyone was so convinced “oh they’ll have to honor it, it would be such bad PR to tell the people their orders are cancelled”. How does PR from a couple hundred people getting in under a glitch matter more than the PR with EVERYONE ELSE who has been told for years now that they can go buy a 600 dollar phone if they want to keep their data? There is the potential for upset customers on both sides of this equation, and I was surprised when I saw that Verizon cared more about not upsetting the people who took advantage of a glitch and instead risked offending everyone else who has ever purchased at full retail. So basically Verizon, you’re worried more about upholding customer relations with people who are taking subsidized phones from your company that they know they’re only getting because of a computer error, and honest customers who actually follow your contract terms get screwed. I could walk into a Verizon store and the customer at the counter in front of me might be activating their new $99 phone and keeping their unlimited data because they ordered through a glitch online and came to pick it up, and when I step up to the counter you’ll inform me that I can pay three times as much for the same device if I’d also like to keep my data, or drop down to tiered data? Yeah, that sounds like great PR. Not to mention buying at full retail, your monthly contract cost stays the same, even though technically part of your monthly bill is covering the device subsidy. So at full retail you’re buying a 600 dollar device and then also giving money to Verizon every month as if they helped you pay for it. Over two years that would be like you paid full price for your phone twice.

    I’ve been wanting the G2 for weeks but I’m not going to buy at full retail to keep my data while other people are getting in on these glitches and getting the phone for $50-100. Verizon needs to either officially open up a window for anyone else still on unlimited to be able to upgrade (honestly the only fair thing to do considering you’re letting everyone get away with the glitch, you can’t alienate certain groups of customers while treating others differently, it should now be official that everyone still on unlimited is allowed one more upgrade because of these glitches), or I’ll just go to T-mobile where I’ll get the same pricing structure as any other customer, not some loophole where I’ll have it explained to me that my phone will cost me 700 and the guy who just walked out paid 99 for it.

    All anyone is selfishly concerned about is “fair” treatment of people exploiting the glitch, and not fair treatment of everyone else who ever paid or considered paying full retail for a new device. Verizon, if you’re gonna let some people on unlimited data get by with one more subsidized upgrade, you owe it to everyone else who still has unlimited.

    I wouldn’t go to the gas station and agree to pay three times as much for gas as the car that just pulled away from the pump. I won’t be staying with a phone company who is gonna make me pay three times as much as someone else either. Especially when the ones taking advantage of the glitch are technically in the wrong.

    • mog386

      TL;DR

      • laheelahee

        me too +1
        next time this happens, even if you dont need a new phone, just upgrade & sell it.. simple as that

  • Total_telecom

    Worked like a charm. Upgraded my daughter from her stratosphere to a 5s. $200 + $30 upgrade and tax. Unlimited 4g. I just did it an hour ago.

    • kali bred

      That sucks I tried about two hours ago and again just now :/ worst part I would have seen this on any other day but since I was off work I didn’t since I switched my schedule no good deed goes unpunished -_-

    • Total_telecom

      It gave clear options to maintain my old plan

  • Marco Mendoza

    Sold the moto X thank you guys for your interest. Thanks droid life

  • andy

    Just wanted share my experience. I just got back from picking up my G2 from the Verizon store. I can still keep my unlimited. I went in, show the order email to the rep. The rep took out the phone from the back. He activated the phone with the new SIMM saying that my current Razr Maxx SIMM showed an error. Anyway, he finished activating my G2. Then I asked him whether he could show me if I still had the same plan. First thing he said that I would lose my unlimited. I told him when I placed an order this morning the screen/system stated that I would be able to have the same unlimited plan. The rep disagreed, but after he and I looked into his system, we both saw that I still had my current plan with unlimited data. The rep was very surprised and said he wasn’t gonna touch anything so I could still keep it on. I picked up my G2 and left the store. When I’m home, I checked my VZ account online and it also my new G2 as my device and my plan is still unlimited. I’m happy!

    So, for the people that pick up in the store, I would say just to go ahead and activate it as long as your screen, when you placed an order, showed that you got to keep unlimited.

  • terry12s

    To get back to everyone about my Verizon experience today. I was able to upgrade to a Droid Maxx and keep unlimited data! WooHoo!!! I ordered the phone online and chose pick up at nearby store. At the store the guys wouldn’t activate and update my plan at first because they don’t offer unlimited data – even though I had print outs of my check out process. So afterwards I left the store and called a Verizon rep and told her the situation. She then said that they couldn’t offer unlimited data on upgrades, I then asked to speak with someone higher up who had more access privileges. After that she put my on hold, talked to her supervisor, and he told her that they would honor the upgrade with unlimited data. I then kept her on the phone and went back into the store and gave my phone to the Verizon rep. and had her talk to him directly on the phone. After she explained to him what happened all was good and I had a new Droid Max (subsidized price) and unlimited data!!! πŸ™‚ Thanks Droid Life!!! My old phone was a Bionic so this Maxx is a very nice upgrade!!!

  • Bigdodge

    I upgraded two weeks ago on my wifes line. She had the promotional 4 gig plan (2 gig + a promo 2 gig) and should have went back to 2 gig plan but when i received my email confirmation from bestbuy on my plan details it still said 4 gig and still does. Its not just working for unlimited.

  • Tad Holmes

    Does this mean no go?
    Screenshot won’t load

  • BigStick7

    I upgraded to the LG G2 picked it up in store, and still have unlimited data. The worker there seemed shocked and almost mad about the situation. I had him check before and after activation and an hour later it is still available on my account. I will be watching it like a hawk for the next 2 weeks, but so far so good!

  • Rome79

    Don’t know if you guys know but you can get on a device installment plan. Its sort of like “EDGE” but you pay for the phone over 12 months instead of 24 which means you pay double compared to “EDGE” but u keep your unlimited because you are not purchasing a new plan plus you can pay the balance off whenever you want or put a down payment of like $200 the price you probably would pay for a phone on a plan but pay the remaining balance over the 12 months… Just another option if you don’t want to pay full price up front

    • laheelahee

      seriously?

      • Rome79

        Yes, its actually called “DEVICE PAYMENT PROGRAM” go to this link: http://vz.to/ZILXBT and read about it. guess i should have put the link on my original post.

        • laheelahee

          hmm i think i heard about this before.. but im always on a family plan so i could just transfer my upgrade to another line (that doesnt have unlimited). thanks though πŸ™‚
          +1

  • ERIFNOMI

    I’m just popping in to say everything worked out just fine. I went the the VZW store, picked up my X with no hassle and just checked to make sure I do still have unlimited data.

    • andy

      Hey Thanks for the info. Stupid question. When you pick up in the store and they activate the new phone for you, how would you make sure they won’t push you into a new data plan and take you off unlimited? If you dont say anything what are the chance that they will get you off unlimited without you knowing. Thanks.

      • ERIFNOMI

        I didn’t have to do anything. She grabbed the phone, scanned the box, I paid for it, she turned it on to make sure it got service, and gave it to me.

  • SilentSpring

    DL needs an email alert system for things like this!!! I missed both! BAAAAAAHHHH

    • laheelahee

      me too aaaaaaaaaahhhhhhhhhhhhhhhkkkkkkkkkkkk fml lol

  • will ber

    ok….so I ordered my note 3 and i received an email saying it was on hold for 3 days, i later received an email saying it will be held for 7 days. This is vzw way of getting you to call. They will then say we see your order but in order for you to place it you will have to change your plan to a shared data plan. I informed the rep of the glitch and they are unyielding. I ask to speak to a manager who pretty much tows the same line, he will say the system will not do it due to me not chosing a plan and that the system would only have done it for me if i changed to a shared data plan, I informed him that I have documentation of the system allowing me to do so, I emailed it to him he called back and said they would honor my order..#WIN

    • Don

      I tried just now and they said they could switch me to the 6 gig for 30 if they couldn’t get the unlimited back after activation.

    • Anthony Richard

      I got the same email, called the 866 number. Nothing about changing my data plan, only thing the rep asked was to confirm my name and security info, then said i’ll get two emails, one confirming the order and the second with tracking information.

      • will ber

        Niceeeee…..keep an eye on urdata plan tho

        • Anthony Richard

          Nope, gone. Called back to complain, told me I was SOL. I told them to cancel the order.

  • litobirdy

    OK guys, I spoke to internet order customer service( they are seperate) they saw my order and the unlimited and said if it changes to 2gb, they will honor changing it back to unlimted. Pciked up my G2 and she actually left me a voicemail saying that Unlimtied stayed w/o changing anything. I verified on my account online. My cousin just went to pick up note 3 that he did with glitch too and unlimited STAYED.

  • andy

    For store pickup, can’t you just pick up in the store but not activate the phone. Bring the phone home and activate it yourself? Wouldn’t that be the same as mail delivery? Or you still get pushedback to 2gb plan and lose your unlimited still?

    • I picked up a Moto X today and the woman activated my phone in the back before bringing it out to me. Odd, but kept my unlimited anyway! She was surprised to see that but didn’t try to take it away

      • andy

        Thanks for the info. You’re the lucky one. From the comments here, seems like most people have the problem keeping unlimited when picking it up at the store. I’m trying to decide if i should just get the phone and activate at home or talk to the rep at the store. I placed an order during the glitches for store pickup in Northern Va.

    • ERIFNOMI

      I also picked mine up in store and kept my unlimited data. I didn’t even mention it. It better stay that way.

    • laheelahee

      they dont let you leave the store w/o activating it first

  • jim

    there are so few of us that still have unlimited data that I doubt they worry about us at all

  • Mattie

    I and several others are considering filing lawsuits against Verizon claiming if they honor any of those “glitches” they have to do it for everyone.

    • Kevin W

      I want to do that as well

    • Really, all the glitch is getting you is a discounted phone… saving potentially $450 off a $650 phone… that’s a lot of money, but would filing suit not cost you more?

    • Jaime Kerr

      Yeah, okay. Because it totally makes sense to put up with the YEARS of time and THOUSANDS of dollars needed to bring up a class-action lawsuit against a billion dollar corporation just so you can save a couple hundred bucks.

  • Kevin W

    Well I have a screenshot saying that I get to keeping my unlimited data. Going to Verizon’s store to pick up my Droid Maxx. Wish me luck!!!

    • Biyobe

      Good luck and keep us posted if it works.. i had no-luck on the in-store pick up

      • Kevin W

        It didnt work for me, so I told them to keep the phone and I will keep my data

        • Biyobe

          yep that’s the same thing I told them… i guess next time I’ll go for delivery!

      • It worked for me, the rep in the store was surprised when she saw my unlimited, but handed the phone over without a fight.

    • derp

      Lol you people are screwing yourselves being impatient and doing in store pick up where they’ll have a chance to fight you. Won’t kill you to wait for it to come in the mail, throw in a Sim card, and keep your data.

      • Kevin W

        Yea I wasnt thinking, it didnt work with the in-store pick up. However the whole sim card wouldnt work for me because I have an old one and not a new micro sim

      • Biyobe

        never done the online in-store pick up before… was thinking (my bad for thinking and it being VZW) it would be as easy as Best Buy… walk in, show receipt, get phone, leave. was hoping I could just go home and handle the rest of setup my self… apparently not

      • ERIFNOMI

        I picked mine up in store without any problem.

      • John

        In store is the way to go. Note 3. Picked mine up and left. Still have unlimited.

  • chris_johns

    This is just absolute bullsh*t! How do i miss this every time!!

  • LionStone

    Nah, too risky to lose our 2 Unlimited lines, I’m fine without any contracts…

  • Jason

    just tried to upgrade and not able to keep my unlimited data

  • srorobs

    So as far as I know, it looks like everything went through. Not sure if it will get cancelled. What is the method of activating the phone that should work? Just throw my GNEX sim into the new phone and activate online?

  • SkylaC90

    Thanx a Billion Kellen, I was already to go to switch to T-Mobile and then read your post and bam, Galaxy Note 3 with my Unlimited Data. This is why I love the Droid Life crew

    • verizon

      Proof that all the F VERIZON PEOPLE I’M LEAVING AS SOON AS I CAN people are actually perfectly happy to sign on for two more years as long as they get data.

      • trixnkix637

        which was the WHOLE basis of those people wanting to leave in the first place. Subsidized pricing while keeping unlimited. Dummy.

      • SkylaC90

        Lmao, I know i’m sorry but hey man, I got a bunch of people to switch to T-Mobile however I can’t yet do it, i’m way to chicken of the unknown and outside world. With Verizon i’m safe, 96GB of Data Used and I still got like 12 days to go

        • laheelahee

          you forgot to erase your phone#

          • Guest

            thanks, I tried to remove it and re-upload but i haven’t yet figured out how to take it down.

          • Guest

            Lmao, I know i’m sorry but hey man, I got a bunch of people to switch to T-Mobile however I can’t yet do it, i’m way to chicken of the unknown and outside world. With Verizon i’m safe, 96GB of Data Used and I still got like 12 days to go.

          • SkylaC90

            thanks so much.

      • SkylaC90

        Lmao, I know i’m sorry but hey man, I got a bunch of people to switch to T-Mobile however I can’t yet do it, i’m way to chicken of the unknown and outside world. With Verizon i’m safe, 96GB of Data Used and I still got like 8 days to go.

  • dglelite

    anyone know how the coverage is for T-mobile in the Philly/Delaware area?

    Contemplating moving from Verizon to T-Mobile for the Nexus 5

    Is it worth it?

  • To our treasured customers,

    Here at Verizon we want the best options for you – our most valuable asset! Computers can be so glitchy can’t they? We have recently discovered a technological mishap at our online store in which customers could keep their existing data plan at the time of upgrade. Thanks to the wonderful guys in tech support, and marketing this glitch has been remedied. So here is the good news – for customers who upgraded during the malfunction, you will get upgraded at no charge to our wonderful share everything plan!

    Imagine all the savings and at a whopping 512mb per 10 users! When I was growing up, us kids had to walk 6 miles in the rain and snow to get our Motorola Bag Phones – and it cost $10 a minute! Isn’t that a fantastic rip-off compared to our beloved Share Everything plan?

    Just wanted to keep you all appraised of Verizon’s continued diligence to serve you, our treasured customers, with 100% satisfaction every day of the week.

    Have a wonderful day ladies and gentlemen!

    Sincerely,

    L. McAdam
    CEO
    Verizon Wireless

    • toperspective

      Hilarious

    • Kevin W

      How is this “Good News” if this is true I am asking for a refund and using my old phone. This is false advertisement

    • SmilinBob

      haha, I lol’d.

    • Taylor Rosenberg

      bring back unlimited data and screw voice up and make the cheapest plan $80 for a single line no data caps mcadam its a waste and u can also do $80 for 8gb $90 for 10gb and $100 or $110 for unlimited or even do what sprints doing cap mobile hotspot and keep unlimited data even if its $50 a month instead of $30 get real here please

    • trlovejoy

      Yeah, I pretty much got the real version of that email and ended up canceling the order. Nexus 5, here I come!

  • Andrew

    I tried to pickup in store and they said I had to use a new sim and that unlimited would be gone on activation. I asked if I take the phone but don’t activate it until later what would happen and they said I would lose unlimited still. I’m gonna call telesales and see if they can help me to keep it.

    • litobirdy

      please keep us updated

    • Matthew Rebmann

      Just cut down your current sim.

  • Justin

    Worked for me! Picked up in store and the sales guy couldnt believe i still had unlimited.

    • litobirdy

      ok skaman enough with the lying posts. yhou just posted that you did it last week lol if you’re going to troll/spam. at least do a better job of it

    • Same here, the woman was surprised but seemed happy for me.

  • Eddie

    No going to lie but i just recently used my upgrade and was able to keep it. There still is a way and its done through the online process. I did it about a week ago.

    • Dee Mann

      lies

    • jimbob

      Go on……

    • Jaime Kerr

      If true, why be coy instead of helping us out

  • aDROIDfreeworld

    anyways…

  • David Narada Brown

    im nervous about leaving Verizon, But i think its the right thing to do. I mean i can save $100 a month on my phone service. Yes i know, the service elsewhere for my location isnt goin to be near as good. But is their service that much better that i would be willing to pay an extra $100 a month for it? I use less than 700 mins a month and under 500 text (i think). I would rather have my $ and search for a signal WHEN I USE MY PHONE! So Verizon, i will not be upgrading or renewing my contract. Instead i will be purchasing a Nexus 5 and enjoying all the apps u tried to block from me. You can keep ur unlimited data extravaganza! No way i wanna deal with u for 2 more years. Its horrible now if i give you 2 more years its no telling what u will cook up to take more of my $.

    • Don’t let the door hit you on the butt on the way out! Enjoy your evil pure Google phone you crazy wife-beater-wearing guy!

      Thanks,

      L. McAdam
      CEO
      Verizon Wireless

      PS: Don’t forget to pay your $4567.99 ETF before you leave!

      • David Narada Brown

        thats not possible, i will be moving at 4g LTE speeds to get away from verizon so the door has no chance of hitting me! lol. What makes the Nexus 5 “Pure evil”?

    • laheelahee

      sell your unlimited!! or better yet, give it to me πŸ˜€

      • David Narada Brown

        sell my unlimited!!!!! now thats an idea. Thanks!

        • laheelahee

          now to thank me for the awesome idea, how about selling it to me? can you email me?

        • laheelahee

          im interested in buying it, can you email me?

  • Rob

    WHY DIDN’T I READ THIS EARLIER TODAY OR KNOW ABOUT THIS? Yes, I was yelling. In my head. Hopefully I’ll catch it early enough if this happens again.

    • laheelahee

      i know!! and i missed it the last time too aaaaahhhkkkk

      • Rob

        Same here. If I have to pay full retail for a phone I would rather wait for some new phones to be released. But at contract pricing I wouldn’t mind an HTC One or S4 or Note 3.

        • laheelahee

          well i was already of planning on buying the Note3, which is why im even more pissed… but i keep telling myself at least i could wait for the pink one… for $300 more!! aaaahhhkkkk!!! lol

  • Anthony Richard

    Was able to upgrade to a moto x (with $50 off) and keep my unlimited. Didn’t think to take a screenshot. But I did it a few hours ago at work. Let’s see what they do this time around.

    • I did the same earlier and picking up was no problem!

  • moozicmon

    I ordered during the last glitch and made the mistake of choosing “in store pickup” vs. delivery. The Verizon employee at the store (Williamsburg, Virginia) was very rude, said they couldn’t find the online order, and tried to redo the order in store (this is so they get credit vs. it being an online pick up). After a week of calling and getting the runaround and despite having an order confirmation, Verizon refused to complete the order as agreed due the fact I had no screen shots of the order screen. Because apparently the average Verizon customer is expected to take screen shots of every screen when ordering. I used to work in the industry and know the game well. This was a complete failure of customer service on Verizon’s part. Can’t say I’m surprised.

    This time I took no chances and covered my @$$. Your move Verizon.

    Anyone who chose to pickup in store, you may be in for a very frustrating experience. Just be prepared to fight back. If possible, use your existing sim card and just swap it out. If you attempt to activate with a new sim, it may bump you to a 2GB. Good luck and enjoy your new toys!

    *Disclaimer: I don’t feel like Verizon owes anyone anything…we are after all taking advantage of a glitch. I just think the inconsistency in how the situation is being/has been handled is a complete failure in customer service.

    • entitled

      Despite your disclaimer, everything you said prior to that IS trying to justify that you had a bad experience despite sneakily try to take advantage of an unintended glitch. You’re like those people who think it makes them blameless to start off a rant with “I’m no racist, but….”. Your disclaimer doesn’t change the fact that you ARE acting like they owe you something when you know you’re just trying to pull a fast one and get approved by a glitch.

      No, Verizon customers are not generally expected to be taking screenshots during every step of the ordering process, but when trying to take advantage of a glitch with a pricing structure that you know the system isn’t “supposed” to be offering you, everyone else certainly did take screen shots during the first round because they knew it might be a fight to keep it. So, that’s on you that they were able to outwork you and kick you out of the first glitch while allowing everyone else through.

      I’m all for people getting one over on Verizon but seriously way too many people have had this entitled attitude about getting through on a glitch that you know isn’t supposed to be happening. At best it should just be “ah well I didn’t get through” instead of F VERIZON I WILL MAKE THIS A PR NIGHTMARE FOR THEM when in reality you know you’re the one trying to work them over and not the other way around.

      • moozicmon

        “Over the past weekend, there was a software issue involving some orders for customers seeking to upgrade their devices. A number of customers who were upgrading devices were able to maintain an unlimited monthly data feature while paying a subsidized price.

        Verizon Wireless will honor those orders that were approved this past weekend, allowing those customers to retain their unlimited plans for the duration of their contract and receive their new device.

        Verizon Wireless corrected this software issue today (9/30). The company no longer offers unlimited data plans and customers who want to retain existing unlimited data plans, must pay full retail price for a replacement phone.”

        You can call me a sore loser, but I don’t think expecting Verizon to honor the terms from a public statement is “entitled” per se. Also, that’s cute you don’t think Verizon isn’t trying to work you (the customer) over. Hell, they work their own employees/third party vendors over. Oh the stories I could tell…

    • Nathaniel_G

      I was able to take advantage of the glitch the first time happened and just received my 5S a couple of days ago. I ran into se issues with trying to use my previous phones sim card. I was able to make phone calls and use data but I wasn’t able to access my voicemail, tether, and my phone was showing up as not being activated on the verizon website.

      I decided to activate using the sim provided and was immediately put on a 2gb plan. I called Verizon and explained how my order confirmation said I would keep unlimited data. He gave me the usual spiel about Verizon not offering unlimited data but he can offer me the 6gb for $30. I stressed the importance of unlimited data and he look at my plan and saw I use on average 20gb a month. He put me on hold for 5 minutes and then gave me the good news that my unlimited data would be put back on my plan.

  • aDROIDfreeworld

    Ordered my mom a new iPhone 5S for xmas, as soon as I heard the good news! It worked like a charm – and she’s still got the unlimited data.

  • Christian Felanopolis

    Yep, no go I tried to upgrade my wife’s phone. No unlimited love

  • Derek Ng

    damn missed this one!

  • Prime7

    I’ve already decided to leave for T-Mobile, but I may reconsider if they bring back unlimited. It will be bittersweet to leave such a great network that I’ve been using for over a decade now, but them’s the breaks for VZW continually screwing us.

  • Mike Hilal

    I already paid retail. Salt in the wounds good sir.

    • yeah

      Yeah, as much as I’m happy for the people who manage to get through on the glitches, it’s really kinda screwy for customer relations that in a matter of minutes, on person can get a subsidized phone and keep their data plan, and someone else who comes along will be told to go buy the phone for full retail price if they want to keep their plan. After the first glitch happened and they decided to let people through, they should have officially opened it back up for one more day to let some people through, and then make sure the glitch never happened again.

      • Mike Hilal

        It’s fine, i guess…as we’ll all get shuffled out if we intend to go VoLTE

        • laheelahee

          exactly my thoughts….
          but if you see this next time, just get a free phone & sell it πŸ™‚

  • sigh

    Hah can’t believe I missed it again. Would have totally got the G2 that I’ve been wanting for weeks.

  • Steven Libretti

    soo when i go to pick up the phone will i be able to keep my unlimited data?

  • Bradley Michael

    i keep missing it!!!

  • ben

    Thanks south! I just got an email saying I ordered my phone and have the 2g plan!! πŸ˜‰ Thanks!

  • CEber

    Did it at roughly 905am pst
    Kept existing plan as an option
    Got confirmation email at 912
    Hoping it works

  • s0uth

    REPOST.

    *****WORD OF ADVICE***** to the people that ordered.

    As a precaution. When you get your new phone and sim. DO NOT USE THE NEW SIM CARD. USE YOUR OLD SIM CARD. (IF YOU CAN)

    To avoid getting switched to 2gb plan and to avoid the hassle of calling CS.

    I did this myself on the first glitch. and have learned that some people. well a lot of people who used the new sim got kicked down to 2gb. and everyone who used their old sim were fine.

    UPDATE: be sure to call CS to have your insurance add on if you added insurance. thats what i noticed. but at least its just adding your insurance and not trying to fight for your unlimited back.

    • Derek Ng

      I called Internet Order support and they fixed it right away when it switched to 2GB. I didn’t have an old sim to do it with since my brother’s line was on an iphone4.

      • s0uth

        thats good. and im sure it all depends on what rep you get as well….. i called about 10 times to get the verizon30 applied to my account last time. so im sure it all just depends.

        but im just saying as a precaution.

        • Derek Ng

          South,
          originally I called the original Verizon normal Customer Rep, and he had no clue and wasted my hour. I called Internet Order Support the next day, and boom. 15minutes and I was done.1-866-338-7390. They didn’t ask what this glitch was, didn’t care, just asked for the IMEI and the order number.

      • litobirdy

        is that from today? when you did in store pick up?

        • derbo904

          No. this is from the original unlimited weekend.

  • ben

    Got me a note 3 baby! πŸ™‚ Thank goodness for DL!

  • jaredgreenwald

    Even though this is supposedly patched, for some reason I’m being forced into a Share Everything plan…

  • Biyobe

    Dang it!! In-store guy said they are not able to honor as the system requires them to choose the plan and it drops you down to the 2gb $30 plan…. he recommended I retry and have it delivered and active at home.. but of course; by the time i get back to the office they’ve patched it… crap!! Congrats to those who got in on it!!

    • s0uth

      aw that sucks. boo.

    • litobirdy

      even WITH your screenshot?

      • Biyobe

        Yep… said it didn’t matter because the transaction isn’t “finalized” until you get into the store and pick it up (the time the card gets charged)… and since it wasn’t charged, when they set it up in the system they have to select a plan and unlimited is no longer an option

        • litobirdy

          ugh man. I was on the phone with a rep for like half hour. He sounded like he wanted to help but he said Verizon hasn’t gotten an Alert about the glitch. that last time they Did recieve an alert. So they don’t have “proof” about the glitch this time. If they did have an alert, chances would increase of maybe overriding it back to Unlimited.

          • Biyobe

            ya i’ll have to keep an eye on this and see if anything comes out they’ll honor.. but not sure it would still matter with an in-store pickup. online w/delivery I think they treat that as you’ve already paid for the phone and a selected plan so when you get it you’re only activating what you paid for versus picking up in store and then they do the normal setup process. i didn’t think of asking “can i just pick it up and activate at home”?

          • litobirdy

            Don’t even think that even matters, even if you use same sim card.

          • Biyobe

            dang… well it was an attempt… i guess i stick with the N2 for now and hope it glitches again πŸ™‚

          • litobirdy

            Yea guess i’ll stick with my GNex until another glitch and choose delivery but then again, if you chose delivery.. Activate, then drops to 2gb. what if verizon says soryr we can”t switch to unlimited even on old phone.. hmm?

          • litobirdy

            Did you try calling verizon support while at the store and telling them you have the screenshot and that the verizon rep in store can confirm that as well and maybe that way they can override it back to unlimited for you?

          • Biyobe

            No didn’t think of that option… may have to give them a buzz and see what I can do…

          • litobirdy

            please keep me updated. I still haven’t canceled my order. Waiting to see other comments that have tried to go in store. But so far I only see you replying

  • RavnosCC

    I upgraded, kept my data (so they said) but then got this email:

    “Dear Valued Customer,

    Thank you for choosing Verizon Wireless.

    Your order is currently in queue to be processed. In most cases orders are processed within 3 business days. If your order is unable to be processed for any reason you will receive a more detailed e-mail. If your order is completed successfully, you will receive an e-mail confirmation that your order has been completed and shipped.”

    SO I guess it could go either way, playing the waiting game…

    • laheelahee

      keep us posted

      • RavnosCC

        phone should arrive tomorrow, I got a receipt in the “mail” that indicated I signed up for a 2gb plan, which I did not, and promptly fought on the customer service side, they assured me that my unlimited was still active, so I’m going to wait and see when the phone arrives tomorrow, definitely transferring my gnex SIM to the new phone though.

  • MSlab

    I tried to grab a Note with no luck so I remain with my G-Nex…

    • TubbyMofo

      So say we all.

  • DJyoSNOW

    Every time (which is often) I’ve had to deal with VZW. I’ve explained I’m wasting your time and now your wasting my time. I don’t give a flying F personally. Since I’m sure there cancellation and call ins have gone through the roof. Serves them right for being so SHADY with there ordering system. Since they trick you and the new plans go into effect once activated.

  • Anyone have any experience with Aio? Prices and network coverage seem really good. Not totally unlimited data, but better than others.

  • Joshua Mason

    No longer working for me, was working 30 min ago

  • Mitch F

    Anyone had luck picking there’s up yet? Little nervous they’re going to try and switch me to 2gb.

  • Marco Mendoza

    I have a Motorola X for Verizon for 300 bucks if anyone is interested brand new

  • litobirdy

    DID ANYONE SUCCESFULLY PICK ONE UP AND KEEP UNLIMITED?

    • I’m going to my local store to pick my order this afternoon. I’ll try to remember to come back and let you know how everything went.

    • Jordan Everakes

      Yes. I bought at like 930am, in store pick up, new phone with unlimited by 10am. had the guy check before i bought at the store, and logged into my verizon still has unlimited. boom. new G2

  • William_Morris

    Yep… missed it too.

  • Shawn Spring

    I tried just now, and it asked me to remove the unlimited data. πŸ™

  • Rodeojones000

    Damn, from the most recent comments it looks like I missed it. I wanted to read a quick review of the G2 first before deciding between that and the Moto X.

  • Voop

    No go πŸ™ seems closed, glitch fixed

  • SJ

    Just checked. Would NOT let me. Said my unlimited was incompatible.

  • Danny

    Looks like it is over…

  • Ivo Shandor

    bring on the N5 announcement! :^D

  • jzapletal

    I just tried it and it forced me into tiered data, so this window may have closed…

    • DJyoSNOW

      I think they are being SHADY: The way you order plans are never discussed, until activation. So when I called in to ask about it they gave me the run around. After three calls they said no you have to change to the new plans.

  • Aaron

    Anyone else have this not working for them? It just “suggests” the new shared plans and won’t let me do anything other than it

  • litobirdy

    Who can I call? I went to pick up my G2 and store said it’ll drop to 2gb plan.. I called *611 and supervisor said, sorry it was a glitch, we don’t offer unlimited

    • Ivo Shandor

      this is exactly what i was afraid of. Anyone else having this problem?

      • Steven Libretti

        what if you activate the phone on another line that does not have unlimited data?

        • litobirdy

          Both my lines have unlimited data

          • Steven Libretti

            bummer. someone further down suggested to use your existing sim card rather than the new one

  • RussyJo

    When i get to the Review changes screen like the one pictured above, under “data” at the top it says unlimited, like in the picture. But in the “features” section it says “NEW Data package 2gb/$30……why does it say I have limited AND unlimited data?

  • Jim Kalista

    I missed the bus… Damn Kris kross

  • Did anyone else successfully go through the order process to keep unlimited but not get a confirmation e-mail? It’s been over an hour for me and still nothing.

    • Guest

      “Dear Valued Customer,
      Thank you for choosing Verizon Wireless.
      Your order is currently in queue to be processed. In most cases orders are processed within 3 business days. If your order is unable to be processed for any reason you will receive a more detailed e-mail. If your order is completed successfully, you will receive an e-mail confirmation that your order has been completed and shipped.”

  • gitano

    If you cancel your request all your selections will be cleared. You will return to the null page.

  • Benjamin Mackie

    Maybe we should all band together, and somehow say like ‘If verizon doesnt allow us to maintain our upgrade, we are leaving when our contract runs out’. Make a big group and make some rucus

  • connor

    worked for me

    • Chris

      How long ago did you try it?

  • Benjamin Mackie

    Any1 else think they just keep opening it, letting a few in, so hopefully a few will get confused and get off of their unlimited plan?

  • Vanagon

    Question: I ordered a Note 3 on my wife’s plan (2GB) and plan to use it on my line (unlimited) from my GN (RIP, you sweet, sweet device). I am using the trick that Kellex posted here to try and keep unlimited data.

    So, once I activate it on her line, how long should I wait before I activate it on mine? Do I activate it on her line with the SIM card they send, or just use the one in her current phone (S3)?

    Thanks!

    • Chris

      What I did was went to the store and got the rep to activate it on a second line, then immediately de-activate it, re-activate the old phone, and activate the new phone on my number.

      • Vanagon

        Do you think I have to go to the store for that? I really just wanted to do it from home and not have to deal with a CSR.

        • Chris

          I read somewhere a while back that you can do it all at home. I’m just honestly not sure how. Maybe someone else will see your comment and can help.

    • ERIFNOMI

      If you’re on a shared plan you can move upgrades between lines, even online without any interaction with Verizon staff. That’s how I did it.

      But, I don’t see why you can’t just get the phone, not use the SIM card they keep sending out with new phones for some god damn reason, and slap yours in there. That’s the entire purpose of the SIM card. Verizon just wants to keep treating phones like they’re tied to the plan/phone number and not the SIM card.

      • Vanagon

        Yeah, sorry about that. I meant I transferred my upgrade to her phone on our same plan.

        When you did it, did you just activate it, then deactivate right away?

        • ERIFNOMI

          No. What I did was sign into the main line on the account (not my line). From there I hit upgrade device. I moved an eligible upgrade from a second line to my line (3rd line in this example I guess) and continued with the upgrade process. Now that second line has the upgrade date that used to be on my line and my line is in another 2 year contract. What I’m going to do is go to the Verizon store when they tell me I can pick it up, tell them to fork it over, and slap my old SIM card in my new phone and hang around until I know everything works.

          Phones don’t need to be activated in the same way they used to on Verizon. Once they have a SIM in them, they’re assigned that phone number and Verizon’s end sees that your phone is whatever the SIM is in (not that it matters).

          • Vanagon

            Gotcha. That makes sense.

          • ERIFNOMI

            If you go to a Verizon store though, there’s a good chance the rep will have no idea what they’re doing and dick around for 20 minutes trying to activate it without a SIM. Though, LTE phones are standard now so maybe they’ve gotten the hang of it. My past experiences have been frustrating.

    • DanSan

      I did the same thing with a dumb phone on my account when i got my S4. upgraded the dumb phone, activated the S4 on that line. made a phone call, made sure it went through and it showed her number. turned the phone off, went on the website, activated the phone on my line which had unlimited. I had to call verizon to reactivate her old dumb phone because the website wasnt working. took 5 minutes and i was done.

      I used the new sim card in the box when i activated it on her phone. I reused the sim card from my gnex when I swapped it to my line

  • Tim Swann

    I wish I had my twitter feed open when you first posted this. I would have been able to get what I wanted. #ScrewBigRed

  • Alex Goings

    I couldn’t think fast enough… I clearly should have gotten an iPhone 5s to sell…

    • Chris

      That was my plan too. But I read the article like 10 minutes too late..

    • Greg

      why didnt i think of that? dope!

  • AndrewScottRox

    I’d like to see if the google experience launcher rumors are true. That will play a major role in my decision to ditch Verizon and my unlimited.

  • Greg

    I am too slow, deal is gone. I was hoping to be locked into unlimited data. I couldn’t deside between the G2($99), moto x($199) or Droid maxx($199). If either motorola phone was $99 it would have been an easy choice. Oh well, ill just wait for amazons penny sale and active them on my tiered lines to keep unlimited on my other lines.

    • ERIFNOMI

      Not to salt your wound but the VZWDEAL code worked on the Moto X and dropped the price to $149.

      • trlovejoy

        Same here. With no upgrade fee and $30 activation (or was it the other way around?) came in just under $200 and no mention of any plan change. Got order confirmation at 12:31 edt with a second confirmation at 1:00. If they jerk me around on the data plan the Moto X goes right back to them.

        • Same here. I’m going to pick mine up this afternoon, it totally let me slide through the upgrade process without mentioning any changes to my plan. Will you let us know how it goes when you try to pick up/activate your new phone? If they say anything about my data changing (I’ll try to confirm it with them), then they’re going to keep the phone and I won’t be paying for it.

        • Greg

          I must have confused the X price with the Maxx, I had 3 different phones in my cart. know the Maxx price didnt drop after the VZWDEAL code. Still, I dont know if i could pull the trigger on the 16GB Moto X. Hopefully they honor everyones unlimited.

  • Greyhame

    This didn’t work for me.

  • WCM3

    Looks to be dead now guys. πŸ™

  • Sid Dickerson

    Called my brother to tell him to pounce on this. He couldn’t talk because he was ironically at lunch with the VZW executives discussing their investment partnership. (we works on Wall St). Felt like I was doing something wrong.

    • laheelahee

      lol
      +1

  • Ivo Shandor

    Forget it, it’s definitely over. Waffled between the G2 and the X for too long. In case it comes back I’m open to suggestions…..

    • Greg

      I hesitated on that hard choice too. I dont know that the X is worth $199 while the g2 is only $99. I was tempted by the Droid Mini for $49 but the smaller battery and 16GB storage option detered me.

  • WillyWoo

    No longer working for me, looks like they updated the system to provide a new UI for upgrades – probably a consequence of the “Unlimited Data Fiasco”

    • John

      Yea just tried myself and seems like they closed the hole.

      • WillyWoo

        It seems I’ve been an hour late for both of these…

  • mike dunham

    I was soo close to ordering a Moto X, had it in the cart and in-store pickup but could not bring myself to order. I cannot see myself paying $50 more for the next 2 years to stay versus leaving and spending less. Oh and that it is only 16gb with no moto maker. Hurry up N5 lets see what you are all about!

    • laheelahee

      well if you do leave, you could always sell your unlimited.. or give it to me πŸ™‚

    • laheelahee

      if you do decide to sell, can you email me?

  • 640k

    Its not working for me.

  • skaman

    I went through the process at 11:43 and it was fine but I balked and didn’t buy. Tried again and it didn’t work. Its done. Its like the Sopranos, its over, let it go. Time to find a new show.

  • Rob Black

    Snatched up a Moto X!!! Finally…my Droid X can rest! Haha, went from one X to another! This is the best forum!!

    (I just hope I don’t get screwed)

    • Jason Downing

      damn… Still on a DX? Congrats haha

      • Rob Black

        Yup! I’ve been squeezing the life out of that thing! She’s been a rock solid device though!

        • Jason Downing

          that’s awesome.. .mine is still sitting on the shelf in my closet. next to my gnex now

          • Malcolm Love

            My Droid X is also in my room collecting dust next to its recent buddy the Galaxy Nexus lol

          • Jason Downing

            because you are now using…?

          • Malcolm Love

            The Droid Maxx

  • Steve

    Doesn’t work for me, shows that I must choose a different data plan.

  • Brooks Barnes

    No luck for me….deal appears to be gone

  • jt O’Brien

    Okay so my dad wants to upgrade his iPhone to a new iPhone, I know that this is funky with SIMs and whatnot so is it safe for him?

  • iceburgh

    It’s gone.

  • Jim Vitatoe

    I tried it again this time and it didn’t work , didn’t work last time. Could it be that I’m on an individual plan? When I try it switches me to a 6 gig $30 plan or if I try to buy it full price in tries to switch me to share everything.

  • Gonzo

    “You currently have an Unlimited Data package on one or more lines on your account. The Unlimited Data package is no longer available. To continue, please select a new Data Option for all of the lines on your plan. You will not be able to go back to your current Unlimited Data package.”

  • Eric

    AAANNNDDDD ITS GONE

  • Nicolas Fuentes

    is this still working???

    I tried to run through the process and at the bottom of my list, it shows me ‘features that are incompatible’ and my unlimited data is there $30 along with unlimited RTR ??? for $0′

    Maybe I’m doing the upgrade process wrong? What steps were used to get this to work? (man I wish I would have hopped on the first run through)

  • I just ordered a Moto X and saw no indication along the way that my unlimited data would disappear. Will pick it up at my local store this afternoon!

    • terry12s

      Awesome!! I did the same thing and ordered the Maxx!!

  • Roger K.

    I wasted my time trying to decide G2 or Note 3 β€” oh well. I’ll wait for the next “glitch.”

    • jimbob

      Did the same but with gs4 also in the mix. couldn’t decide because its for my wife. Stupid indecision cost me

  • MichaelFranz

    aaaand…

    • Roger K.

      it’s gone.

      • MichaelFranz

        Exactly

  • Benjamin Mackie

    “You currently have an Unlimited Data package on one or more lines on
    your account. The Unlimited Data package is no longer available. To
    continue, please select a new Data Option for all of the lines on your
    plan. You will not be able to go back to your current Unlimited Data
    package.”

    • Silver Veloz

      Yes. That’s what I saw, when I tried. Boo!

      • Benjamin Mackie

        I cant believe I just barely miss it….. I’m so furious. Verizon, I want to give you money for a new phone. I want to reup my contract. I really do. Just let me keep my damn unlimited data!

  • coh303

    I’ve tried several times and it won’t work for me. Keep getting this share everything nonsense

  • ice

    Tried it but I was unable to keep my unlimited. Got on a chat with a rep and they said to select the lowest plan (2GB) and when I activated the phone I could switch back to unlimited…No thanks.. That definitely sounds like a trap.

  • chad

    And it’s over! just tried and got the unlimited option is no longer available!

  • TubbyMofo

    I think the madness is over, it’s wanting to rape me with a Share Everything plan.

  • Mark Hermann

    Not working for me. Tried two different phones in the plan.

  • wonderyak

    Not working for me. Still wants me to convert to a 2GB plan. Hells no.

  • ERIFNOMI

    Might want to keep trying. I just got a Moto X, but I’ve had mine in my cart for awhile. I had to work out something with my bank (stupid Verified by Visa).

  • Rodeojones000

    Decisions, decisions. I was planning to leave Verizon when the Nexus 5 comes out and switch to AT&T (no T-Mobile here), but the idea of keeping unlimited data on Verizon is very appealing. Their coverage just can’t be beat where I live (rural western Wisconsin). I like the Moto X, but I’m also considering the G2, seeing at the Nexus is modeled after it. Good thing I happened to take the afternoon off today. I’ve got some thinking to do.

  • Tom

    You currently have an Unlimited Data package on one or more lines on your account. The Unlimited Data package is no longer available. To continue, please select a new Data Option for all of the lines on your plan. You will not be able to go back to your current Unlimited Data package.

  • missed out!!

    It’s over now

  • Allen George

    They already fixed it. I just tried. Messages about no unlimited data anymore EVERYWHERE.

  • Chris

    It doesn’t work! ):

    I tried the iPhone 5S, LG G2, and HTC One, and they all make me revert to 2GB/$30 a month! I just wanted to buy the 5S and sell it =/

  • kfath1978

    Should I get the G2 now or wait for the Nexus 5???????? I have the Gnex right now and I need something with a good camera by the end of next month, if not sooner. My wife’s due date is November 30th and I need something that takes good pictures b/c we all know the Gnex does not….HELP! : )

    • Rich Robinson

      Not even a question – Vzn unlimited G2 is the king of the mountain right now

      • Brian P.

        Samsung Galaxy Note 3’s Camera is outstanding…very pleased. Second choice LGG2 only because Verizon fiasco with the Galaxy Nexus ruined us from ever having that luxury again!

        • kfath1978

          Maybe I will give the Note 3 a good look…

      • kfath1978

        The button on the back concerns me but if VZW said I could keep unlimited data I might bite.. On the other hand I know I will kick myself if I dont get the nexus 5…. I have given the G2 serious consideration….

        • Rich Robinson

          The G2 is an amazing phone. I was considering leaving Vzn for the N5 coming from a Gnex. The “Unlimited” weekend kept me a Vzn customer and made me choose the G2. The back buttons take a day to get used to but once you keep using them they actually are genius. I very rarely tap the power button on the back due to KnockOn anyway. I couldn’t be happier and don’t know anyone who has a G2 say otherwise.

  • Kevin W

    I just picked up a Droid Maxx and it says that it kept my unlimited data. I hope they kept it

  • Alex Goings

    What can I sell for the most to make up for the cost of buying a motomaker moto x when it comes out?

    • George Fayad

      Iphone

      edit: plus, you get the satisfaction of selling someone an iPhone to fund an Android phone.

    • ERIFNOMI

      iPhone.

      • Alex Goings

        Well crap… I wasn’t quick enough…

  • skaman

    Yea its over.

    • Wilsonian

      Yup, I can’t do it now. Had it in my cart and it wouldn’t let me continue. Now says it has to remove my unlimited data.

      • timbo

        site no longer working here either…

      • therealjohnmark

        Same here…. “You currently have an Unlimited Data package on one or more lines on your account. The Unlimited Data package is no longer available. To continue, please select a new Data Option for all of the lines on your plan. You will not be able to go back to your current Unlimited Data package”

  • Tim Swann

    this still working for anyone?

  • MichaelFranz

    just had my buddy upgrade from a droid 2…yea a droid 2 to a new droid maxx. his order went through i think

  • rthvk

    Every time tmo makes an announcement…

    Verizon seems butthurt.

  • TubbyMofo

    So, I’m torn between G2 and Note 3. What’s the general consensus on which has the better camera? Also, have both been rooted?

    • duke69111

      G2 is an awesome phone. Root it and i don’t think you can go wrong.

    • flosserelli

      I have a Note 3 and I am extremely pleased with the photo quality. But I think most comparisons give the nod to the G2 camera. The Note 3 has software image stabilization but the G2 is hardware based. If you are a big photo buff, the G2 is probably the best android cameraphone available. The G2 also has cyanogen nightlies, if that is your thing. So get the G2 if photos and/or CM is a priority. Get the Note 3 if you want a phone/PDA. Both have been rooted but Note 3 is still waiting for full unlock or a Safestrap/Loki workaround.

      • TubbyMofo

        Ohhhh I didn’t know that G2 has hardware OIS. That’s a huge difference. Thanks for that!

  • Nathaniel Newman

    I tried to order over the phone and was told that the unlimited data would be removed.

    • _dom

      Same here. It forces me to select the share everything plan.

      • Toby Bialas

        same here, automatically selected the share everything plan.

  • Brian P.

    Anyone thought of this theory? Verizon is using this “Glitch” to get as many new customers on contract as possible just before cancelling unlimited data, carrier wide, for everyone. Now that would be shady as hell even for Verizon!

  • Josh Parish

    So… when the price of the Droid Maxx dropped last week, I went ahead and went through the Iconic Portal and ordered it at full retail to keep my unlimited. I read this article and jumped on my account to confirm. I also chatted with a CS rep and confirmed that I could buy the phone at the contract price, keeping my unlimited, then return the phone I purchased last week (since I’m within the 14 day return period) and get a full refund. I will be picking up my new phone this evening!
    BTW, none of the promo codes listed in the article or comments worked for me.

  • everettedl

    Man this is BS! I missed the last one and gave up unlimited to get the Note 3 the following week. Now the unlimited is back and it’s probably too late to cash in. I really feel cheated now.

    • laheelahee

      that sucks..

  • Jorge L

    All these glitches must mean Verizon’s uses the same guys who built the ObamaCare site.

  • John

    When upgrading a 3g phone (droid incredible 2) to a 4g (note 3) do I need to replace the sim card? I want to surprise my gf. Also what do you guys say to the store manager, I did in store pickup because it’s easy for me, to get them to take off the upgrade charge? Oh and I upgraded and got the unlimited data 2 yr renew for the note 3.

    • Jeremy Wray

      When I did it I walked in told em I was picking up my phone and walked out 5 min later. The only thing the employee did was raise an eyebrow when activating it.

      • John

        Word. Just wondering if I needed to bring my own sim card. Seems like the way to go from what others are saying? Does the size change in my case?

  • Joe M

    Verizon sucks.

  • Morbid138

    Off topic: Has anyone else noticed the 3 that Kit Kat posted on twitter? Monday is the day!

  • jamdev12

    Damn. I really want the Nexus 5. But the LG G2 is quite intriguing and I need a boost in speed as my GNex is out of steam and it’s hog and the fact that it is rootable is another plus. Google, wtf is the Nexus 5?

  • Wilsonian

    Here’s my issue: both my wife and I are on unlimited and both have been eligible for upgrades for 7 months. I buy us phones off contract to hang on to unlimited. If I go in the system and upgrade my phone, it will let me keep unlimited. If I try to upgrade hers, it won’t. So I guess I’m locking myself into contract again and keeping her contract free. This has me slightly worried, though. I haven’t clicked on “order” yet.

    • Jeremy Alajajian

      If you are willing to risk it, maybe you could try to do them one at a time?

      • Wilsonian

        I did, and for some reason only my line lets me do it.

  • It looks like it might be over. I was able to get an order placed during the window but I still haven’t received my confirmation e-mail. I wouldn’t be surprised if they start cancelling.

  • Tim
  • tjubb

    Not working for me. When I get to my cart it says my unlimited plan is no longer available and I am required to choose one of their subpar data plans. Ho hum, consider yourself lucky if you are able to get this!

    • Bill Hewins

      Same thing here.

  • LuvMusic

    Still going to leave VZW for TMo….I want a Nexus 5 AND free international roaming. Travel to Europe 6-7 times a year.

    • laheelahee

      give me your unlimited!! πŸ˜‰

    • laheelahee

      can you sell it to me? send me an email

  • fauxshizzl

    They know the new Nexus is coming out and lots of us plan on leaving. So by “accidentally” doing this they keep users for two more years.

    • zzz525

      I mean this is a high possibility if you ask me. What are the chances that on the day the N5 is supposed to be announced, this “glitch” happens again? Especially with the poll earlier this week …. Leave Verizon for another carrier. (44%, 2,401 Votes)

      • jamdev12

        So taking into account that there are 2400 users * $100 per month on a 24 month contract amounts to $5.7 million in revenue over the next 2 years. I don’t know if $6 million is even worth it, when they just purchased their remaining stake from Vodafone to the tune of $130 billion. Sure there may be more users than 2400, but still. If it was a million unlimited users, sure I can see this happening and if those million users were all savvy enough to know that the Nexus 5 was coming and that would be their next phone.

  • terry12s

    It’s working for me. I have the Droid Maxx in my cart. Anyone know of any promotion codes that I can use for discounts? So far none of them seem to work on the Maxx…

  • Miles

    Worked for me! Went with the LG G2 and the VZWDEAL – Picking up from the store soon! Does anyone know if I don’t like the G2, if I’ll be able to swap for a Droid Maxx or Moto X (with the promo code still valid??)

    • I have the same question as I think there’s a good possibility I might want to swap for the Moto X. I believe you get 14 days but do have to pay a restocking fee. Don’t know if the promo is valid though.

      • George Fayad

        Promo code worked for me on a Moto X, no mention of having to change data plan. As far as returning the device, you have to pay a restocking fee, so you get refunded, minus the fee. Also the phone has to be MINT as in zero signs of use, or they make a fuss about it.

        • Miles

          Thanks!

      • Miles

        Yeah, I know Moto’s have great cell reception and my townhouse walls seem to steal all the service from Samsung phones… don’t know much about LG’s radios to know if it’ll work out. Also.. buddy had the LG Revolution … sooo needless to say I’m timid about LG.

    • terry12s

      Not sure how switching phones works. I just ordered the Maxx and kept unlimited data – going to pick it up soon from the store! πŸ™‚

      • Miles

        Enjoy it! That was probably going to be my other choice!

        • terry12s

          Thanks, I took screenshots of the checkout process as proof of unlimited data for when I go to pick it up from the store today. I sure hope they honor everything! πŸ™‚

  • OneForTheGoodDays

    VZW rep needs a screenshot of transaction date at end of screen…. someone try to get it.

  • SBH

    hmmm, Looks like they might have fixed it or stopped ordering online? Got an error msg just now

  • ArrowCool

    Conspiracy Theory here….

    A few websites are pointing to today as the announcement of the N5. Did BigRed have this “software glitch” again today because they know a good chunk of their GNex owners are about to jump ship?

  • jimbob

    So which phones should I buy form my mom and my wife? I have a gs4 and really like it, but I can always take the upgraded device and give the gs4 to my wife. Any recommendations??

    • jimbob

      Sorry, thats “for my mom and my wife”

      • ssl48

        IPhone

  • Biyobe

    Just did it with an instore pick up… N3 here i come!! oh and i printed out every page of the checkout process in case i have to fight back for my unlimited!!

    • Biyobe

      Just got my notification that the instore pickup is ready… will be heading there in about 30 and let ya know the results!!

      • litobirdy

        well?

        • Biyobe

          said they are not able to honor as the system requires them to choose the plan and it drops you down to the 2gb $30 plan…. he recommended I retry and have it delivered and active at home.. but of course; by the time i get back to the office they’ve patched it… crap!! Congrats to those who got in on it!!

      • Biyobe

        In-store guy said they are not able to honor as the system requires them to choose the plan and it drops you down to the 2gb $30 plan…. he recommended I retry and have it delivered and active at home.. but of course; by the time i get back to the office they’ve patched it… crap!! Congrats to those who got in on it!!

  • iceburgh

    VZWDeal is allowed to be inputted for the Note3, just no discount given. The system even says your phone received a discount. VZW30 instantly errored out. I was able to transfer an upgrade from another phone to my line, and was able to keep my unlimited. I didn’t pull the trigger, yet. Why can’t they offer the phone for 200 like TMo

  • MikeSaver

    I hope this glitch turns up again when the 32 GB MotoMaker Moto X comes out on Verizon.

  • jmich

    Just glad I got in on the first one

  • FSXv13

    I’m sitting with my Dev Edition Moto X beside me and I want to return it and do this but I want 32GB on my Moto X. I’m not sure Verizon isn’t going to use this against everyone somehow.

    Someone tell me I am wrong and stupid. I mean, I’m on unlimited no matter what. I’m paying an extra 450 for freedom from a contract, 16 extra GB, and the peace of mind that Verizon won’t screw me over with a trap…

    • Larry Wei

      Get an iPhone, sell it for $500, subsidize moto x

      • FSXv13

        I’m too much of a wuss, plus the iPhone 5s is backordered till Nov 4th

  • Johnathan Fail

    I’m seriously considering upgrading to the Moto X from the GNex. I like the way the X feels in hand and its overall look. But, I’m a streaming junkie and I use the 4G hotspot all the time in my rooted/rommed GNex at work (since work internet is ridiculously slow) and I love not forking over more cash to Verizon to use a built-in feature. Is there a working method to bypass Verizon’s attempts to block it in the X?

  • Justtyn Hutcheson

    Make me wonder if the software glitches are related to them purging the unlimited plans from their system completely. Hence, why they don’t care if they honor the upgrade or not, because in a few months it won’t matter. I envision them rolling out plans similar to T-Mobile, which are technically “unlimited”, but get throttled. That way, it is technically not a breach of contract, as the current feature is “unlimited email and data”, and high-speed access is not mentioned anywhere. Its shady and underhanded, so from Verizon it is not unexpected.

    • Buur

      They can’t suddenly throttle or artificially limit 4G. They aren’t allowed to.

      • Justtyn Hutcheson

        Says who? So long as you are not completely cut-off, there is nothing stopping them. They state in the contract that they can throttle any user at any time for any reason. They can justify the throttling in any number of different ways in court. So long as the data is not hard-capped, and you are not forced to overages, consumers really have no recourse.

        • Buur

          The FCC says they can’t restrict access at all on their 700mhz band. Do some research.

          • rdit

            What does access mean to you? To me it means the ability to use it. It does not mean to use it at full speed. You have “”access”” to the internet on 56k dial up just the same as you do with a T1.

          • Justtyn Hutcheson

            http://www.fcca-usa.org/documents/fcc/700%20MHz%20Summary.pdf

            I have done my research, the above is most succinct analysis I can find (see Section II.B.1.c for information specifically regarding the restrictions and their implications).

            Essentially, Verizon can continue to manage their network as they see fit. Throttling could easily be proven as a form of network stability management, which they are absolutely allowed to do. Restricting the *speed* of access is not the same thing as restricting access in general, and even that can be mitigated through the use of their own certification process (see: Nexus 7 activations on Verizon). A subtle yet significant difference that is plenty of wiggle room with the court and regulators. The C Block restrictions are plenty open enough to interpretation that Verizon is barely inconvenienced. They were fined $125M when they were found in violation, which is pocket change to them.

    • flosserelli

      I think Verizon is already throttling. At least on my account. I rarely go over 2 gigs/month but my kid routinely does 4-5x that much. And my download speeds are crap.

      • Detonation

        I use around 8GB a month, mostly from streaming spotify all day, and my speeds have never gotten slower.

        • flosserelli

          Hmmm. I guess I’m just the lucky one :/

      • Justtyn Hutcheson

        Possibly, but I know that my wife and I get the same speeds as the rest of the people in my office, and we use easily 10x the amount that they do. However, if they do throttle, there is no real legal recourse, as throttling is mentioned as being enforced on any line at any time for any reason at Verizon’s sole discretion.

      • JM

        Verizon only throttles 3G.. they cannot legally throttle LTE

  • Jim Trayer

    I would say Verizon wants to keep the people that want the nexus 5. If you lock into one of Verizon phones now you are locked in for 2 years. I think it is a trap. The nexus 5 is the only phone I would be willing to leave Verizon for and they know it.

    • ERIFNOMI

      I had Verizon support on twitter trying to convince me to stay after tweeting about leaving for the Nexus 5. I took advantage of VZW’s cock up today and go a Moto X for cheap and extended my contract 2 years. If they take unlimited from me, I’ll leave with no ETF and effectively profit on my phone. If not, then I’ll have gotten the phone I want for cheaper without paying any more per month.

      I really have a hard time leaving Verizon. TMobile has NO service in my hometown, though they kinda have coverage here at school. Sprint is a no. AT&T is as evil as Verizon, so the only advantage of moving to them is GSM phones. I considered AT&T Aio wireless, but the limited speeds (the fact that they were limited, not how much they were limited) turned me off.

      • Hans Dirk Kwazneski

        And Verizon knows this. Which is why they feel they can screw us all over…

  • Famouz Starz

    great way to lock in unlimited data for another 2 years πŸ™‚

    • flosserelli

      Not exactly. You’re locked in for another 2 years alright, but Verizon can kill unlimited data at any time. They only have to offer you the option of leaving without ETF.

      • Famouz Starz

        id take the chance on 2 years unlimited rather then being month to month you will get killed off anyways, atleast you get a new device and if you get killed off you get no etf sounds like a win to me

        • flosserelli

          When Verizon pulls the plug on unlimited, it will most likely affect everyone, regardless of whether you are on contract or month-to-month.

          • mog386

            Can they even do that, wouldn’t it be a breach of contract?

          • flosserelli

            Nope. They can changes the terms of service at any time, as long as they notify you and give you the option of continuing service under the new terms or leaving without paying early termination fee.

          • Famouz Starz

            true but this route you have a new device πŸ™‚

      • trlovejoy

        Which I would accept.

  • Hm, doesn’t seem to be working for me at all. Stops me to try and switch my plan after device selection.

  • Tech Addiction

    But I did get VERIZON30 to work on a Note3 bundle after calling customer service. They said to go in store and have the manager pull the bundle back and split it and give the discount on the phone. The manager was lazy and just credited my account for $90.00.

  • OneForTheGoodDays

    can someone screenshot the choice? I have VZW on chat right now and they are refusing to admit to it

    • Adan H.

      It’s not something you get a choice on. The site is supposed to tell you at some point if your unlimited data is incompatible with your “new” plan. For people who have the loophole, the site never says that.

  • jsk225

    just this week, after receiving my wife’s iphone 5s, while attempting to activate it i was told that the unlimited data was a glitch to to a dicgruntled employee and that we weren’t able to keep it. was forced to get a 2 gig plan. supervisor didn’t help either.

    • Cody

      call back again. they switched it over for me no problem. you might have to call a few different times

  • Ice

    it’s not working for me, same thing happened during the last “glitch”. I think it is because I don’t have the $30 unlimited plan. My unlimited data is combined with 900 mins of voice and I pay like $100 month.

  • Philip J. Fry

    does this look legit?

    • zzz525

      Same thing I got … but I’m too scared to hit the button to purchase :0

      • jamdev12

        I feel the same way. I don’t know if I want to take the plunge.

        • Suralin

          I never understood this sentiment. You have up to 14 days until you are stuck with the contract and phone. You could return the phone you bought and go back to your old plan in that time frame. The worst that can happen is that they are not able to honor the order and they cancel it on you.

      • Philip J. Fry

        lol me to. I cant afford to lose unlimited

        • Philip J. Fry

          just an update. I left work right after i posted that top message and just got back a few minutes ago and tried it again, now its trying to putting me on shared data. FML

    • OneForTheGoodDays

      Can someone screenshot it with the DATE of transaction

    • ToddAwesome

      that’s legit, I got the same screen during Phase 1 of this “glitch” last month, still rocking the unlimited here.

    • DJyoSNOW

      I’m under the impression thats your current/old phone. Since the activation of the new one never happened. Which is at the time you get it for activation. After three calls I got the run around every time, just to be denied. WTF FTW

  • D.B.

    The other glitch I am seeing…I am not eligible for an upgrade until January but the VZW website is letting me buy a phone through the Edge program and keep my unlimited data. Before today, I would get the message that my line is not eligible for Verizon Edge.

  • Cowboydroid

    Unless they carry the Nexus 5, I’m still not sticking with them. I don’t even get decent data speeds anymore. I actually get better coverage with T-mobile the month I spent with them.

    • flosserelli

      Seems like a no-brainer unless you are still on contract.

      • Cowboydroid

        I’m on contract for about two more months, but I’m switching early and selling my unlimited plan on ebay as soon as I order the Nexus 5.

  • Adan H.

    Just nailed down an HTC One and at no point in the process was I told that my data was going to be modified. The confirmation email didn’t even mention it. Wish I had taken a screenshot as proof.

  • Sam

    Need help… Moto X or G2? Coming from Gnex and I love stock, but can’t leave Verizon due to coverage issues. Want Nexus 5, but that seems to be a pipe dream on Verizon. Moto X for being closest to stock and nice aesthetically? Or G2 because of specs and beautiful display? Pre-ordered Note 3 during last glitch, but canceled after trying it out in AT&T store (too big for my taste). Love to hear the comments…

    • ERIFNOMI

      I’m in the exact same boat… I’m worried if I don’t act quickly enough, I won’t get anything. This GNexus needs to be put to rest.

      • ToddAwesome

        same here, assuming I can get my new phone to still *cough* tether *cough* in the same manner I can with my GNex. ha

    • MikeSaver

      I’m in same situation and going with Moto X. You get stock android (basically, arguably improved over stock) and its owned by Google so I would assume it should receive continued support via updates through the life of the device, though I’m not counting on that.

    • Weber

      I went from a GNex to a Moto X. Can’t say enough good things about this phone, especially after they just updated the software for the camera. I never had any other bugs, so I’m not sure what the other “improvements” were. I played with the G2 in the store, and I didn’t notice a difference in response times between the G2 and my Moto X, despite the different processors. My Moto X never lags, has amazing battery life (20 hours with about 4 hours screen-on time), and now takes good pictures. Can’t go wrong with either one. What gives me the edge for the Moto X is Moto Connect. I can dock my phone at work and just text through Chrome.

  • Steven Libretti

    just ordered my LG G2 for pickup. 129 after discount and activation fee which will be waived once i call them of course. i took screenshots showing that it says unlimited data plan as well. thanks droid life!

    • litobirdy

      129? how? mine was 104.99 plus $30 upgrade plus tax

      • Steven Libretti

        i used VZWDEAL and it knocked $50 off the phone

        • litobirdy

          aw man. I didn’t know. Thats another $5 in savings. My order is already due for pick up

          • litobirdy

            I called and they applied $5 credit to my account

    • DQ

      What’s your strategy for getting the upgrade fee waived?

      • Steven Libretti

        just call and ask. i’ve been a customer for over 10 years. shouldnt be too hard. if not, well its $30 to keep unlimited data. not the worst

  • marcus

    If I transfer my upgrade to another line and when I get the phone activate it on my line with the unlimited data. Does it change the upgrade date of the phone I transfered my upgrade to? Even though I technically Used my upgrade on that phones line?

    • Wondering the same thing

      • Famouz Starz

        does not change the date, it only changes the date on the line you move the upgrade from

        • DanSan

          back in april i used an upgrade on my moms dumb phone to get the GS4 and then move it over to my line. I now have an upgrade on my line with unlimited data and she really needs a new phone, her phone is falling apart.

          If i transfer my upgrade to her line, do the upgrade and get her a new phone does what affect will that have on my line? it should only extend my end of contract date and nothing else right?

          • Famouz Starz

            it will only extend the contract length will not have any effect on your data package

          • DanSan

            ok good to know. then this “glitch” really doesnt do anything for me. I already have unlimited data, she uses a dumb phone and doesnt use a phone with data. I just dont want transferring an upgrade from my line to do anything bad to my unlimited data,

          • DanSan

            i also just tried to upgrade my line which has unlimited data to a N3 and it asks me to select a data plan..

          • laheelahee

            it doesnt affect your unlimited data if you transfer your upgrade to her line. that ebony doesnt know what she’s talking about..

          • DanSan

            just spoke with verizon with the online chat, got this as a response

            “Ebony: If you use your line to do her upgrade, it will cause you to lose your unlimited data plan. You can request the Verizon Max data plan for $30.00 that provides 6GBs of data however.”

          • Famouz Starz

            it does not i just did the same type upgrade on friday!

    • Nasty Nate

      I can confirm it doesn’t change the date of the line you switched it with.

      I did this with my Note 3 last week and my wife’s line still has an upgrade date of next year.

  • Detonation

    I have no need for a new phone right now, but would it be worth it to upgrade just to lock in unlimited data for 2 more years? Versus going month to month and risking them forcefully taking it away at some point?

    • Adan H.

      Yes. You should do exactly that. However if they somehow force you off unlimited data while you’re still on-contract that gives you the right to leave without paying an ETF.

      • avinyc

        I disagree. I have the gnex and didn’t care for this glitch last time or this one. I prefer to be off contract and I am content with my current phone. I’ve never heard of a company forcing people into different services so this would be a surprise if it ever happened. For years Verizon called me to get me off of America’s Choice plan where you could use minutes for data and I was never forced out until I upgraded.

        Signing another contract may protect you for 2 years, but if someone is spreading FUD that they will force unlimited off contract customers into tiered then that is just nonsense.

  • Mrhug3

    Why does this happen when VZW doesn’t have anything that I want? I would love a 32gb Moto maker X. Maybe if the G2 UI wasn’t so ridiculously horrible… And no Samsung anything for me.

  • cancerous_it

    VZW and AT&T are feeling the pressure from TMobile. They are doing what they can to get people locked into 2 year contracts. Customer churn is a big metric that they try to keep low. You’ll be seeing more of these “glitches” from both carriers.

  • keithsmith22

    The question is: Which phone do I get since they won’t be getting the Nexus 5?

    • Cowboydroid

      Answer: None. Still switching.

    • StuckOnVerizonForever

      The G2

      • keithsmith22

        Why the G2 over SGS4 or One?

        • StuckOnVerizonForever

          Hardly any bezel, better camera, bigger screen, bigger battery SD800

          • John

            G2 or note 3? I wanted the N5 but thought the G2 ui looked awful compared to touchwiz (I know dont trash me please just my opinion I prefer stock overall) Am I going to regret it? Please take into consideration I DO NOT root or flash roms… Note 3 has a SD800 too right?

          • A.J.

            In all honesty unless you have actually used the LG UI, you really can’t base anything off of looks alone. I’m coming from a Galaxy Nexus and I thought I would miss stock, but I honestly don’t. There is absolutely no hiccup at all with the phone and you can change the themes without rooting on this phone. I have a Jelly Bean stock theme on my G2 right now.

        • A.J.

          Beside what the other poster said, the features with the LG UI are really cool. Not gimmicky at all and I honestly think Google could use them in AOSP without any issue. Also the 800 is a huge deal as it has the same capabilities as Moto’s x8 architecture, meaning active notifications and always on voice commands will be easy to implement. Also there is an LG official document out there on XDA that says Google and LG are working closely together to push updates out to their non-Nexus phones quicker than any other manufacturer in history.

    • Scott

      Moto X

    • tu3218

      Out of the main new ones, which will be the first to get 4.3 or 4.4? I would get that phone. They’re all really good so I’d just go for whatever gets the latest version. I don’t know the answer though. Anyone?

  • Does VERIZON30 still work?

  • fritzo2162

    Maybe Verizon said “Wait…offering an unlimited data upgrade caused HOW MANY sales?”

    • DroidBricker

      Or they said “Wait, we could have gotten rid of HOW MANY unlimited plans”… I hope that is not the case!

      • laheelahee

        whichever the case, hope they do another one of these “glitches” soon

  • How is the development support for the G2? Versus the Moto X? I do love me some ROMS.

    • PhilD41

      I know G2 as official CM support now. Not sure about the Moto X. I would expect them to be similar but I haven’t dug into it

  • ERIFNOMI

    I can do it on another line that is eligible for upgrade. But mine isn’t eligible. Should I steal the upgrades, give them to the unlimited phones, and go for it?

  • Spider210

    Works in-store too

    • Miles

      Through the normal upgrade procedures? The VZW Associate didn’t hassle you?

      • Spider210

        Goes right through…it’s a glitch

  • zzz525

    Hmmm now the question is G2 or Moto X?????

    • ERIFNOMI

      Same boat…

    • G2! I love it, better than the Moto X and Note 3 IMO

      • Miles

        Just simple reason? Why? Faster/Better battery/Feel ??

    • Weber

      Can’t go wrong with either one.

      • zzz525

        Lol comon man that’s no help!

        • Weber

          haha well, I can only speak for the Moto X. I’m coming from a GNex, so it’s like night and day when speaking about performance. They’ve done something amazing with the X8 processor. Battery life runs about 20 hours with 4 hours of screen-on time, sometimes more. I love stock. I played with the G2 in the store, and the display is gorgeous. I’m just not a fan of the UI. I have no regrets.

  • Muji Samover

    Nope, just tried with an HTC One, and it says it needs to remove the Unlimited Data as it’s incompatible. Sad face.

  • George Fayad

    Worked for me with overnight shipping. Now we’ll see what happens.

  • WCM3

    If you guys do this, choose pick up at the store! Didn’t that work the best for people last time around?

    I tried it and it let me go all the way to checkout. Might pickup a G2 though..

  • s0uth

    *****WORD OF ADVICE***** to the people that ordered.

    When you get your new phone and sim. DO NOT USE THE NEW SIM CARD. USE YOUR OLD ONE.

    To avoid getting switched to 2gb plan and to avoid the hassle of calling CS.

    • mec

      i got a moto x shipped last time and had no hassle, with a new sim.

      • s0uth

        oh ok. yea im sure the new sim worked for a lot of people. but a lot of people got kicked down to 2gb after using the new sim.

        just sayin.

        • Chris Hannan

          It tried to switch me to the 2GB plan with the new SIM when I got my phone. Didn’t feel like dealing with CS, so I just cut my old SIM. With scissors…

          It looks really bad, but it works so that’s all I care about.

    • Brian P.

      He’s right. Once everything is setup and accepted in the system (give it 48 hours to be sure) then you can swap to the new sim using standard procedures with no worries. The Verizon CSR said my Note 3 would work with my old Galaxy Nexus sim, however I would need the new sim in combination with the existing NFC capable battery in order for NFC to work on the Note 3. I’m not sure if there is truth to that. I will say he was the best, most knowledgeable rep I ever had. In fact I used the VERIZON30 promo code I got here on Droid Life and he upgraded my device to the Note 3, kept unlimited data, and the total subsidized cost for the Note 3 was $89.00! It was like $123.00 for everything…I couldn’t believe it! This guy was awesome! Very happy with the Note 3 and Verizon. (Yeah, and Verizon!!)

      • Cory_S

        It’s probably their silly secure element sim card for Isis mobile payments he was talking about.

        • Brian P.

          You know what, you’re probably right! Regardless I’m happy…I really wish Google Wallet would pan out. It probably would if it wasn’t for the greedy carriers trying to push ISIS. I would like some type of NFC payment to work with my device, on my carrier, in my area, however outlook not so good!

          • Anyone know whether or not Google Wallet works on the Moto X on Verizon? I mean to pay for stuff through NFC, not that new stuff they added, the original reason.

          • C-Law

            Nope, I have the dev edition. we are working on it but no luck so far

      • Noob

        Really then what happens to the new line of service?

        • Brian P.

          ??? Not sure what you’re asking Noob…please elaborate.

      • MikeKorby

        Could you pass that rep onto me…

    • Sam

      What size SIM is in Gnex? Same as Moto X and/or G2?

      • sdny8

        Same as g2. Not sure about x. It might use a nano

      • Patrick

        I think the GNex uses a Micro and the Moto X uses a nano

    • Seth Merritt

      This should be at the top.

      • s0uth

        will repost.

    • dankbud

      I got a message after activating my new GS4 stating my old SIM was going to expire in 90 days so I called and they said it was true so I had to. Next thing I know I look at my plan last night and I was downgraded! Called today and told the woman the deal and she put my unlimited back in 2 minutes no questions asked using the new SIM.

  • zzz525

    I can verify that this works!

  • Confirmed. Just purchased the G2 and kept my unlimited. At least so far… will let you know if it doesn’t work out. Had to make a snap decision between waiting for the Nexus and switching carriers, and keeping unlimited and going with the X or G2 right now. G2 it is.

    • Cowboydroid

      Why did you have to make a snap decision?

      • Just because I don’t know how long this unlimited upgrade availability will last. I guess it’s not that much of a snap decision though with the 14 day return period I could always change my mind

  • Marco De Paulis

    Do it!!! I did it for the Note 3 during the last glitch and could not be happier. Worst case scenario, they don’t honor it, you have 14 days to return the phone and you will be returned back to your unlimited plan.

  • cjlee89

    Confirmed as well. Waiting for the S4 to drop in price though.

    • Godzilla

      You are going to let 50-100 bucks stand in your way of keeping unlimited? Dumb.

    • JustinD2473

      you don’t have time to wait if you want to keep your unlimited…this “glitch” won’t be open forever.

    • cjlee89

      I don’t NEED a new phone right now. Gnex is still going strong so being the money conscious person I am, I will wait it out.

      • Godzilla

        not good enough reason

      • bluefolder

        Buy a phone with the upgrade now and sell it for ~$400 profit (what I got with iPhone). Use the profit to buy off contact phone when you are ready. You can even buy a lightly used phone then and it will cost less. Use the upgrade while you can.

      • Brian P.

        Money conscious maybe, money savvy…not so much!

      • Weber

        GET RID OF THAT PHONE.

        • cjlee89

          I’ll upvote.

          • Weber

            when you decide to get a new phone, you’ll be amazed at how a phone is supposed to work in 2013.

  • Buur

    At this point they should probably just go with the positive PR and say “If you have unlimited data you can keep it forever, even when upgrading.” I can’t imagine the unlimited contracts that are left are really hurting their bottom line.

    • DanPatrickFlores

      Yeah, that’s what I’m thinking. Though I don’t think they’d want to publicly say you can keep it forever, that could encourage people to abuse it, like some people do with a lenient return-policy; they ruin it for everyone else when the company has to clamp down.

    • I would love that, but I can imagine they’d get bad PR for basically forcing people off unlimited for years, and all of a sudden say we can keep it.

      • Big_EZ

        They haven’t forced anyone off of unlimited data. They no longer offer unlimited data, and people CHOOSE to upgrade and lose their unlimited data, but they weren’t forced. If those people really wanted to keep their unlimited data there are ways to do so (although your average person probably doesn’t know about them)

        Edit: Once they really start forcing people off unlimited data I will head to T-Mobile.

        • I said basically forced, meaning reps lie saying they have to choose a new plan, the only way to upgrade at discounted pricing is to choose a new plan, and the new plans Verizon released specifically for people with unlimited data.

        • Mr. J

          I thought T-mobile was forcing people out of unlimeted plans soon?

          • Big_EZ

            T-Mobile is forcing people off unlimited data I believe, but we’re talking about Verizon here.

        • tor day

          to keep your unlimited data, all you have to do id buy an upgraded phone at full price and dont renew your contract, then you have unlimited 4g . so what if you pay full price for the phone, it pays for itself in 3 months if you use alot of data.

          • Big_EZ

            Or do like I do and upgrade AND keep unlimited data. I just transfer the upgrade to our dumb phone line and keep the unlimited data plan intact for the smart phone lines.

        • Lodmot

          Hate to break it to you, but yeah, Verizon kind of IS forcing people to get off unlimited data plans. However, they’re doing it very subtly and cleverly that from a literal standpoint, wouldn’t exactly be considered “forcing”. This is kind of hard to put into words, but here’s an example of what I mean:

          Say you’re using an old Droid Bionic with a cracked screen, you’re on the unlimited data plan, and you’re looking to get a new phone. Verizon perfectly understands that you are eventually going to want to purchase a new phone, and for the new phone, you’re likely going to want to pay the discount price a new 2-year contract gives you rather than the full 800 dollars. So Verizon says this: Yeah, you can get your upgrade discount towards the new phone, but you’re gonna lose your unlimited data. If you want to keep it, shell out 400-600 extra bucks on the phone itself. You as a customer are a victim of entrapment, and Verizon is very well aware of this. And it’s a clever plan, because yeah, TECHNICALLY SPEAKING, you’re choosing to pay the cheaper price for the phone, but it’s also pushing you into a different plan that they don’t prefer. It’s entrapment, therefore, it can be considered “forcing” in a less direct way.

          • Big_EZ

            That isn’t forcing anyone to give up unlimited data, it’s only giving them a choice (which can be circumvented) between unlimited data or a new subsidized phone. You could replace a broken phone using insurance, or buying a used phone. I personally keep unlimited data AND get subsidized upgrades. Until I have no way to keep unlimited data, they aren’t forcing us to do anything.

    • jose

      Are there any published figures for how many users have unlimited data lines? Can’t be all THAT many…

    • Went to the VZW store for a reason unrelated to this article, but when discussing my wife’s upgrade (she has a dumb phone) i mentioned I still had unlimited and use 5GB a month his reply was “oh, you’re one of those users who ruined unlimited for everyone else.” to which i said, “I guess you want me to go to T-mobile instead”

      I mean really, 5GB didn’t ruin anything for anyone. Dumb A$$!

      • T4rd

        That’s BS and I don’t buy that excuse at all. Verizon ending unlimited data was nothing more than a money grab. If they were truly concerned about bandwidth, they would implement some sort of throttling for excessive data users or QoS in areas of heavy congestion. Data caps do nothing for bandwidth in high density areas. This added to the fact that in most areas you can kill you data cap in a matter of minutes or hours on LTE; yeah, that network must REALLY be hurting /s.

      • ERIFNOMI

        I’ve used a third of a GB this month on my unlimited (campus wide WiFi) but I certainly don’t think 5GB is excessive. If we’re going to blame it on the customers, let’s restrict that to the assholes using 50+GB running torrents on their phone. There were plenty of those asshats bragging on the forums when they threw out unlimited data.

        • jerz

          i know those fucks who use all that data……LMFAO

          • Mr. J

            You left your phone number on the screen shot <_<

          • Chris Hannan

            Haha

          • primarchlion

            Sometimes I try to max my data used just to get revenge for those that are on the capped plan. Keep up the good fight.

      • Jerk Face

        I wish you would have told him to STFU

  • Worked for us. Had the same screen as shown in the main post above (with our account details of course).

  • Jeremy Alajajian

    I got so far as the final checkout and was never prompted to change my plan. But the VZWDEAL doesn’t work on the Note3. Neither does the RMN30 code. So I will probably pass on this

    • Jeremy Alajajian

      How does a comment as innocuous as this get a downvote? So dumb.

      • Upvoted, because yeah, that’s weird. And no, those codes don’t work on the Note 3. πŸ™

        Clarified post.

        • ryansorr

          TRY EMAIL50 code

          • laheelahee

            did anyone use this? what does it do?

        • Jeremy Alajajian

          Thanks Kellen. I honestly don’t care one iota about up or downvotes. Just weird behavior to dislike a very generic comment.

          • Adrynalyne

            I was downvoted yesterday after commenting on how impressive a car mod was with an Android tablet.

            Downvoters are just bored douchebags. Don’t try to reason why it happens, just know that it will.

      • You were downvoted because you’re being greedy. As if getting a brand new phone at the discounted price while keeping unlimited wasn’t enough…

        • StuckOnVerizonForever

          This

          Nothing is good enough for them. Has to be this or this and this for free

          • laheelahee

            lol. your ID is awesome

        • Jeremy Alajajian

          How is that being greedy? I don’t have $300 to buy a new phone right now. I want the Note3. I didn’t buy it. I guess not buying something you can’t afford right now is “being greedy” now

          • What’s being greedy is that you don’t appreciate this “glitch” that is saving you $400 on a new phone if you are determined to keep unlimited data on Verizon.

          • Buur

            Maybe he’ll just keep his current phone until the next round of “glitches” and hope there is something he finds more worth the money?

          • Jeremy Alajajian

            Or I can just not buy anything right now and keep my Unlimited and my money on my GNex. I went through the process to see what was allowable in the system. If i had gotten a discount, I would have thought about upgrading. But I don’t NEED a new phone right now. So I didn’t buy one. How is that wrong?

          • Nothing wrong with that, but your original post made it sound like you were being greedy. Most people here would be thrilled to save $400 on a phone by using this “glitch”, otherwise they would have paid full retail for a new phone. Or you know, you could get the G2 or Moto X selling for $100.

          • Jeremy Alajajian

            So, in your wisdom, I should get a phone I don’t want, in order to capitalize on a glitch. But me hoping a discount code, which Kellen mentioned in the main article, not working on the phone I do want causing me to not go through with a purchase makes me greedy?

            http://gifrific.com/wp-content/uploads/2012/09/Jennifer-Lawrence-ok-thumbs-up.gif

          • Not at all. If price is an issue, either deal with what you have or switch to a plan that allows cheaper upgrades. As I said before, this glitch is for people who want to save $400 on a phone, not argue over saving $30-$90 more.

          • DanSan

            i give you an up vote just for the jennifer lawrence gif..

          • Guest

            Oh f#ck off, bro.

        • Nagini

          Oh f#ck off, bro. Stupid paid Verizon sheep.

          • Really? I wish I was paid by Verizon, but that’s unlikely as their insanely slow LTE rarely has me saying good things about them

          • Nagini

            Insanely slow?? LOL! You must be having a bad day, dude!

          • Wait so I went from being a paid Verizon fanboy to you defending Verizon against me? lol. They are slow, at least in my area. Usually LTE is under 10Mbps while AT&T often gets 50+

          • Nagini

            Maybe you should switch to AT&T then

          • Unlimited data?

    • DJyoSNOW

      YES this is exactly what I had happen. Then after three calls and even the first rep saying there would not be any changes to my 450min(S) (gee thanks for lying to me) I got denied. I believe that is how they are tricking us. S H A D Y….

    • John

      Did you do VZWDEAL30 on the note 3? maybe you needed the 30 after VZWDEAL

  • Nathaniel Webb

    One of two things, in my opinion.
    1)Verizon keeps ‘glitching their system” to keep bad PR at a minimum among the vocal minority

    2) They’re so fracking stupid they can’t even keep all their confusing plans straight and loopholes come with alarming frequency.

    • Godzilla

      2.

  • NigelTark

    I have tried it 5 times and I do not get to keep unlimited

    • NigelTark

      It worked on Note III but not GS4. Very strange.

  • Dammit dammit dammit that VZW doesn’t have the 32GB X.

  • cwillen

    I don’t trust it…

  • Dave

    Why do I get the feeling this “software glitch” is intentional? They could figure that numerous unlimited users aren’t going to budge from the plan. I guess they figure that it’s better to retain their unlimited customers through two year contracts rather than lose them through attrition.

    • Definitely doesn’t feel like a “glitch” this time around.

    • EdLessard

      As long as it works… Just ordered a Moto X. We’ll see.

      • trlovejoy

        It’ll be interesting to find out if anyone actually got a phone and kept their unlimited data on the current “glitch”.

  • chris125

    I think someone at Verizon hates Verizon and is doing this on purpose

    • jamdev12

      Or their last run did not catch all unlimited users so they are trying it a second time and see if you sign up for another 2 years.

      • laheelahee

        they didnt catch me!! oh please please please have another “glitch” soon πŸ™‚

  • Mon

    I heard a rumor from a best buy tech that AT&T was thinking about going back to unlimited data again. I wounder if there is any truth in that?

    • Godzilla

      LOL, from a Best Buy tech, that’s hilarious.

    • cwillen

      Oh… I see what you did there… “Best Buy Tech,” that’s like “jumbo shrimp,” right? One of those “oxymoron” things.

    • PaulSchroeder

      Yes, third-party Best Buy employees have all of the information.

  • nickyb

    I was able to keep my unlimited but it took a lot of phone calls and bitching. Good Luck and god speed.

  • DavinFelth

    /sigh… just bought the G2 at full price last week. I’m lazy and don’t want to go through the hassle of returning it and getting the same phone again.

  • Patrick Flanigan

    I can confirm this, just placed an order for a Moto X and didn’t have to change my plan. Will have to wait until I get my phone Monday and activate it to be sure, but its looking good so far

    • Jeff C

      i would do in store pick up if i were u. didnt they un-honor all the glitch upgrades that time that weren’t same day activation?

      • Patrick Flanigan

        I didn’t see an option for in store pickup on the order page, do you know if its too late for me to do that?

      • Patrick Flanigan

        Also, verizon did honor the orders from the last time this happened
        http://www.droid-life.com/2013/09/30/verizon-will-honor/

      • bluefolder

        I ordered 2 iPhones (one for wife, one to sell) that took 3 weeks to come. Activated this past week and kept unlimited. Look at the most recent post asking whether Note 3 upgrades were able to keep unlimited. There is an 866 number to call where the cs agents are more helpful if you have problems using the given number.

    • shaylynnvacca321

      My Uncle Jacob got a year 2013 Audi TT RS Coupe by working part time
      online. imp source JΒ­aΒ­mΒ­2Β­0Β­.Β­β„‚Β­oΒ­m

  • Ben Murphy

    https://db.tt/hYFPy0PX

    I’m seriously thinking about the Note 3 with Edge. Hmmm, anybody want an.S4 for 300?

    • Godzilla

      it sells for 199 brand new

      • mog386

        on contract… not off contract…

        That’s like when I used to for sprint, people would deny insurance because “It’s a free phone”. Yeah, it’s free right now, but when you drop it in the toilet it’ll be $350 to replace.

        • Godzilla

          i know that, but this article is about people keeping unlimited via an upgrade.

          • JustinD2473

            Ben was offering to sell his S4 to someone on the side so he could use his upgrade and keep unlimited…still relevant.

      • PaulSchroeder

        You’re a special kind of guy.

  • Godzilla

    It honestly does piss me off when this happens. My wife and I average 1.3GB/month but it still pisses me off that other people are able to keep unlimited.

    • DroidBricker

      Why does it matter to you? I upgraded both of my lines when unlimited was available in 2012, and I am still under contract with it. Although I can’t cash in on this or the previous “glitch” I am happy for those that can.

      • Godzilla

        its not about fellow customers, good for them, its about verizon being consistent.

        • Yeah, if only software glitches were consistent…

    • Brian P.

      Why does that piss you off? You can’t be happy for your fellow man? Says a lot about your character bro!

      • Godzilla

        I think you misunderstand me. I am happy for you or whoever else, I am pissed that verizon cant be consistent.

    • neverused

      It pisses me off that people bitch about not keeping unlimited data. That was your choice, I chose to keep mine.

  • jbegs

    2 people at work are doing it right now.

    • geedee82

      Get a life creeper.

  • litobirdy

    Sure seems that way.. This time I did it and got the LG G2.. $104.99 plus upgrade fees/taxes. Waiting for pick up email

  • Tony Byatt

    Queue Admiral Ackbar…

    • Jose gontijo

      looks like the fun is over, I just saw this post and tried upgrading but they tried to give me the 2GB instead. So close…haha next time I guess

      • Guy Pierce

        Just verified. You are right it’s gone.

    • Krishna Ersson

      One of the more amusing heterographs I’ve seen, especially as a programmer πŸ™‚ You meant “Cue Admiral Ackbar…”

      • Prime7

        Nah, Ackbar needs to get in line, behind the rest of us who already know it’s a trap. πŸ˜‰

        • Krishna Ersson

          Knew this was coming πŸ™‚

        • John

          Looks like someone missed out! jk just trolling. kinda.

          • laheelahee

            dang it! i missed out again T_T im not trolling enough. lol

      • Keg Man

        queue kinda works though. still funny

    • patricia606

      just as Carl replied
      I’m taken by surprise that a stay at home mom able to make $5372 in 4 weeks
      on the computer. Full Article http://www.Pro67.β„‚om

    • Mike

      Here you go.