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Has the Verizon Unlimited Data Keeping Extravaganza Part 2 Begun? (Updated)

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About a month ago, just as Q3 was coming to a close, a handful of our readers noticed that while walking through the upgrade process with Verizon, that they were able to keep unlimited data and not have to switch over to one of Big Red’s new tiered plans. As word got out on that cold September weekend, a flood of upgrades happened since customers of Verizon had been told for over a year that if they upgraded, their precious unlimited data plan would be history. We called it the Unlimited Data Keeping Extravaganza. It was a glorious time. 

But as that weekend came to a close, the question remained, “Will Verizon honor all of those upgrades and leave everyone with unlimited data?” After all, we see glitches in systems all the time – assuming this was a glitch at all – and companies tend to use that as their excuse to wipe out discounts or in this case, unlimited data plans. But that wasn’t the case the first time around, as Verizon confirmed to us that they would honor those upgrades that went down during the weekend. They called it a “software glitch,” but were clearly not all that worried about the situation, having locked people into new 2-year contracts.

Update:  They appear to have patched the “software glitch” again. Party is over, folks.

As of this morning, a number of readers are seeing a similar situation play out, us included. If you walk through the upgrade process on Verizon’s site, it certainly does appear as if you can keep unlimited data (see image below). At no point during my upgrade was I told that I would not be able to keep my $29.99 “unlimited email & web for smartphones” plan. When Verizon’s system doesn’t have this “software glitch,” users will see messages all over the place, notifying them that their plan no longer exists and that it will be going away in favor of something like a 2GB $30 plan.

unlimited data keep

So as of right now, and according to our experience and dozens of others on Twitter, it appears as if that “software glitch” is back and you can keep unlimited data with an upgrade.

With that said, who knows how Verizon will handle this. They already honored upgrades once, we do not know if they would be willing to again. If you’d like to give it a try and missed out on the last extravaganza, the opportunity is yours. Proceed with caution. Also, understand that Verizon would probably love nothing more than for you to lock into a new contract, which this will do. Can we even call this a “software glitch” at this point? Seems like a brilliant move to keep customers, if you ask me.

Oh, and don’t forget to use coupon code “VZWDEAL” on devices like the HTC One or G2.

Let us know how it goes.

  • Milan Parekh

    as of November 22 i can keep unlimited when i upgrade on verizon website?????

  • Bill

    You absolutely CAN keep unlimited data on VZW if you have two lines; one with unlimited data and another with tiered data. I just upgraded to a Moto X and kept unlimited data as well as my existing talk plan that is no longer offered. The trick is going to a Verizon store and finding someone who knows what they are doing. I do not recommend trying to do it through VZW online support due to their lack of expertise, in general.

  • Joe Butler

    Do you think there’ll be a Part 3 any time soon?

  • Halion J Abramovitch

    i upgraded during the bug a few weeks ago, magically on my bill this month my data plan switched to 2gb however when i called they honored the mistake and switched me back to unlimited

    • Deez Nutz

      Hey Halion. Did you get this screen I attached when you upgraded or did it go directly to the screen they show in the article? I figured if it’s happened twice, it could happen again, so I’ve been trying daily. Just trying to get an idea of what to look for. It doesn’t say that my plan is no longer available, just doesn’t give me any other option than the Share Everything Plan. Thanks.

      • Halion J Abramovitch

        no i didnt have to change my plan at all :/ i belive the bug has patched :(

      • Verizon User

        I got this screen the first time I tried it and then I went back and suddenly the Unlimited was there. This was at 9:09 PM tonight.

        • Joe Butler

          so you’re saying you just tried to buy the phone and it was going to let you keep unlimited?

        • Deez Nutz

          what do you mean you went back? as in went back to the previous screen, select a phone again, and the unlimited showed up? or went through the process again a second time around? I’ve done this over a dozen times so far and it’s still the same.

  • Phil Rozzi

    Sounds like there are a lot of suckers out there that fell for the “glitch”. Lol. You guys are Verizon’s little puppets

  • Billy KingGladfelter

    Update from me: I am currently getting screwed. When I activated the phone, it switched me to a 2gb plan. I even called in prior and they said i would be good to go. FAIL. I called back and got a rude lady. She transferred me to Nick who is supposedly a escalations leadership member, and he said he would take care of it and submitted paperwork to have my unlimited data reinstated, but a person on the phone as i type this said that it was denied. I’m currently on hold to see what I can do :(

    • Billy KingGladfelter

      Just got off of the phone. I spoke with a lady and I believe I blew her mind. she went from sophisticated spokeswoman to ghetto black magic trick reaction girl. Honestly hilarious. Long story short, it’s not that they don’t want to put the unlimited back on, it’s due to the fact that most reps have no idea that it’s even possible. While I was on the phone, the option to re add unlimited data to my account was applied, and verified on my end. So to everyone out there having trouble. Stay strong, stay calm, and keep trying to get to the person you need.

  • ceber

    more update, got phone, paperwork showed 2gb/$30 per month, called internet sales, they said they had nothing to do with plans, regular customer service no help, however activation people seems to know what is going on, will advise later when completely finished, but she knew about the “glitch” and said I would be able to keep unlimited. I have started an email chain with her.

    • ceber

      activated phone, showed the 2gb/30 dollar deal, emailed my lady, she has not emailed back, but now shows unlimited again with the new phone showing up on the picture. so i think all is well although i would like the email back from her saying she made it all better, but looks like everything is a ok, thanks DL

      • ceber

        just got the email from her stating that she put it back on unlimited

        yippie

  • Devin

    About a year ago, my dad got a new droid. When he found out he wouldn’t be able to keep his unlimited data plan, he called the company. He threatened to cancel his contract and never buy Verizon again if they cancelled his unlimited data. They gave in immediately, and he still has his plan. I have heard many similar stories from friends that if you threaten to cancel your subscription/not buy something from a company, they will go to extremes to keep your money. (Usually.) He did something similar with Dish Network to get free HD. They had a thing where you could get HD free for life, but only if you were a new member. He cancelled his service, and they sent more and more appealing deals to him in the mail. Eventually he got it back, and is happy with it. Just keep in mind that this works with almost ANY large, subscription-based service. Hope I saved someone some money. :)

  • Outlandish_one
  • Rob Black

    Wanted to share my success story as well… Ordered a Moto X with my unlimited data plan without a problem. Got an email later that day that told me to call Internet Ordering Dept. I did and spoke to a very helpful woman. She said my order came up to her as not having any data plan selected. She verified that the email that was sent out to me listed that I ordered unlimited data and she basically had to attach that email to a whole new internet order with a 2GB plan. I allowed her to do this after verifying with her that if this didn’t work, I would be able to revert back to my unlimited data with my old phone (Droid X). I finally got the phone yesterday and called the upgrade dept. I told them that the plan that I ordered differed from the paperwork that I received with the new phone and I also told her about the order verification email that stated I ordered unlimited. After activating the new phone with her on the phone, she told me that she had to basically move my plan to the 2GB plan and then back to unlimited. Success!! I have and will be checking my account to make sure it stays that way though. Phew!

  • CaptainSD

    Sharing successful experience:
    Upgraded online Iphone4 to Iphone 5S with unlimited data last week, however package came with 2GB data limit. I called Internet customer service@866-388-7390, took her 30 mins to honor the unlimited data plan. Luckily I verified my account online and it was not updated, took her another 30 mins to fix that too. I have never used more than 2GB, not sure if that helped or not.

  • Deez Nutz

    Those that have been able to keep their unlimited plans, do you see this screen at all? I get this screen right after I add a device. Thanks.

  • Michael

    Got an iphone Today And saw i was switched to a 6gb Plan. Called The # On The Receipt And They put My unlimited back in 5 Minutes. no Harm, No fowl.

  • Deez Nutz

    I’m guessing I’ll just have to check everyday and see if the glitch comes back. So does the screen above show up after I select the phone or after I click checkout? I selected a phone and was taken to a page where I’m forced select a Share Everything Plan. Doesn’t say that my plan is no longer available, just doesn’t give me any other options. Does the glitch not show this page? Thanks.

  • chris

    just got a tracking email from verizon, supposed to get the phone 10/31 so far so good.
    I had ordered Iphone 5s for the kid. although she wants the nexus 5 if it comes on verizon and will ditch the iphone

  • AZ

    Moto x activated yesterday, still on Unlimited, works great! Thanks DL.

  • phorensyc

    Has anyone that took advantage of this go-round taken delivery and activated yet? Verdict?

    • http://www.unappreciatedscholars.com/ Steven Shreve

      Yep. Reposting for your benefit:

      “Hey, it worked! I used the
      SIM chopper and kept her old SIM card. Popped it into the new device,
      and it woke right up on 4GLTE. No changes to our plan at all.

      For those of you who are thinking they might be allowing it for some
      users based on total usage, you may be right. She averages less than
      5gb/month and had been eligible for an upgrade for about six months, so
      that might be why we had such an easy time with it.”

  • mog386

    My LG G2 came into today, popped in the SIM from my GNex, no problems.

  • http://www.unappreciatedscholars.com/ Steven Shreve

    Hey, it worked! I used the SIM chopper and kept her old SIM card. Popped it into the new device, and it woke right up on 4GLTE. No changes to our plan at all.

    For those of you who are thinking they might be allowing it for some users based on total usage, you may be right. She averages less than 5gb/month and had been eligible for an upgrade for about six months, so that might be why we had such an easy time with it.

  • http://www.unappreciatedscholars.com/ Steven Shreve

    My wife’s new Maxx just arrived. I’ll be doing SIM-card surgery at lunch today and will report back my findings. The receipt in the box says the data plan is unlimited. Let’s hope it’s true and I don’t have to go through any hoops.

  • duckmanbill

    Seems fishy this would happen twice. I’m wondering if, in order to retain customers, they are ‘accidently’ allowing people to upgrade, but screening based on how much data you use. Did anyone successfully get an upgrade and use more than 6gb/month?

  • duckmanbill

    FFS I keep missing these.

    • Deez Nutz

      Me, too! I guess we’ll just have to try everyday and see if the glitch comes back.

  • Xander

    So if I received my iPhone 5s, and decided I just want to gift it or sell it, do I even need to activate it? Nothing in MyVerizon prompts me to do so…if I just remove the SIM and sell, would be that OK? Thanks!

  • http://twitter.com/JohnnyACE562 GRAND MASTER SEN$Ei {{-_-}}™

    Or they could just stop tiering their data already. {{-_-}}

  • George Fayad

    Update once more: Just got back from verizon. Activated the Moto X nano-sim on my wife’s unlimited line used for the upgrade. Then re-activated a micro-sim so she could go back to her S4. Activated a nano-sim for the Moto X on my account and everything went smoothly.

    Few hours later now i’m looking at my verizon account online and it still shows my wife has unlimited data. successkid.jpg

  • LSULaw2009

    No issues with my note 3 order. Delivered today and used my existing sin (cut to micro) and kept unlimited. But Verizon made it easy anyway since the receipt in the box showed unlimited Web email in plan features.

  • Len

    I’ve scanned through a bunch of this thread looking for the “internet orders” phone number, with little success. If anybody could help me with that, Id greatly appreciate! Thanks

    • Zack

      As far as I can tell, you just need to call the generic CS number: 866-338-7390. My experience with them is posted just a slight ways down

      • Nick

        I’m on hold now. Got a confirmation email today that showed I’m now on the 6GB Verizon Max plan. While that is better than the 2GB plan some have said they were bumped to, it’s no unlimited! Will post a status update whenever I get a human being on the phone. (been on hold 30 minutes)

        • Zack

          Good luck man. Don’t know if you read my experience but it was suprisingly super easy. Just say that you ordered unlimited and that you don’t appreciate them changing your order. You deserve to get what you payed for.

        • Michael

          what happened with this

          • Nick

            Sorry for the delay in updating here. So I was on hold for about an hour and they transferred me to another department. They kept saying that there is no way to upgrade without losing unlimited. I told them that it did, in fact, let me and that I had a screenshot that showed I was able to upgrade while keeping unlimited (little white lie). They asked me to fax that over. While I actually didn’t have a screenshot, I did have an email confirmation from right after I put my order in that showed the new phones and no mention of a change in data. I also put a bunch of Google News search results on a page that referred to the glitch. They didn’t seem to believe me that the problem was on their end, so I figured the search results would show that i’m not just making up some story on my own.

            In the end, the fax number they gave me never worked for whatever reason so I called back yesterday and started the whole process of telling my story again. Eventually, the tech said “The glitch that we have on record happened last month and we don’t have any information about a second glitch… But i’m looking at your account and it shows you are still on unlimited data for some reason so it looks like you are fine.” I asked him if activating a new sim with the new phone would kick me off unlimited and he said no. I recorded that part of the phone conversation and had him restate the fact that I will not lose unlimited data by activating the new phones.

            So my guess is that the email confirmation that said I’m now on the 6GB max plan is what the system defaulted to during the glitch based on my data usage. But in reality I never actually lost unlimited data.

            Sorry for the long story, but I figure each case is unique and that my story might help. I’m definitely glad that I recorded that phone call so now I have something concrete to fall back on if I ever need it.

  • Lenesse Berg

    I’m not sure if anyone else said this in the comment so I’m sorry if you did, I’m not digging through 591ish comments.

    You CAN keep unlimited data by using the 12 month payment option with Verizon….no switching around needed, etc. Just tell them you want to get ____ on the 12 month payment plan so you keep your unlimited data. My husband and I got brand new Note 3s each yesterday.

    • BostonB

      Thats full price on the phone, spread out over 12 months i think.

      • Lenesse Berg

        Yes, buying it outright, which at this point is the same as Swappa, no contract extension etc.

      • Lenesse Berg

        Yes, it is, no different than swappa at this point.

  • Patrick

    I avoided all this and simply transferred my unlimited line’s upgrade to the dumbphone line on my account, upgraded to the note 3, activated the note 3 on the dumbphone line, then switched back to the dumbphone and put the note 3 on my unlimited line. I now have a new contract on my unlimited line through Oct 2015 and got to upgrade my phone at a subsidized rate. I tried to do it all online but ran into problems with the system taking far too long to update so I had to call customer service but I got it done.

    • laheelahee

      do you HAVE to activate it before you switch it over? im planning on transferring my upgrade to my dad’s line (doesnt have unlimited).. but im worried i cant get the insurance back on his Note2..

      • Patrick

        Not sure. I just didn’t want to risk them taking away my unlimited so I followed what other people did. I’m sure you could pose the question to customer service about how temporarily removing a device affects insurance.

      • George Fayad

        A sign in my local verizon store said they’re having open enrollment for their insurance right now. Just FYI.

  • DON

    Mine worked yesterday with in store pickup. They said it wouldn’t but I had called earlier and had my account notated to keep unlimited so I said go for it to the in store rep. I told them to try and activate using my old sim and they got an error but it still let them activate it and I think she switched it to the new sim after activation and my unlimited stayed on the account. Thanks droid-life!

    • srorobs

      Question…once activated on the old SIM, is there any reason to switch to the new?

      • DON

        I’m not sure they ever actually switched the sim in the phone. They had me take the old sim out of my old phone and used the number from it and got the error. So I don’t know if they chaged it back to the new sim number or hit next and changed it later but they said they got an error and said it let them activate anyway.

  • Cptcheerios

    Placed my order with priority overnight, order went to processing, never was billed, verizon says the order never happened, pull up the order number online says its processing. Upgrade page says i have to activate my new device when its delivered. Nobody wants to help

    • Zack

      Same here John, except I selected the free 2-day shipping. Placed my order, received my order confirmation, but still says order is waiting to be processed. Have not received any shipping information yet.

      • BostonB

        Zack and Cptcheerios this happened to me. Your order will get changed to 2GB data plan.. they caught some of the orders and the delay is due to them changing the plans. They will email you a new order confirmation right around shipping time. What you need to do when you get the new confirmation is call to support till you get someone who will help (may take a couple tries).. I got a lady to transfer me to some order department. That lady was able to view the 1st order conformation they sent me and said they will honor it. They noted my account for unlimited data because it will switch back to 2GB on activation. She said all I need to do is call back tell them to look at her note and her saved screenshot of my email and I am good to go Monday morning.

        • Zack

          Thanks Boston! Will keep an eye out for that second order confirmation. I took screenshots all throughout the purchase process so I have plenty of proof of upgrading with unlimited data. Not looking forward to talking with customer service, but almost anything is worth doing if I can keep unlimited data. So from what I can tell, when I call should I just ask to be transferred to the order department right away? Seems like that is where everyone is getting actual help.

        • Cptcheerios

          I cant seem to get a person like that, all i get is “it will automatically switch to unlimited data and there is nothing we can do” im probably just not pushy enough to get it. Talk to orders they said they can’t do anything customer care wont help.

          • Zack

            I am calling now, Cptcheerios. I will post an update when I have something

          • Zack

            Alright cheerios, I’m back, and all seems good. My phone call was only 11 minutes long!!!! Was expecting no less than an hour. So step by step here’s how it went down:
            1) Called CS (866-338-7390)
            2) When rep answered I gave them all of my account info they requested
            3) Then gave them my order # (no description of my problem had been given at this time)
            4) She pulled up the order and said that the order had been placed on hold and she thought that was very strange
            5) She placed me on hold while she contacted someone about the problem
            6) When she came back she said that my order had been completed and that it was being processed for shipping
            7) I then brought up the 2nd email order confirmation that said I would get 2GB data plan
            8) She said that that was an automated reply from the system but that a note had been placed on the account saying that the unlimited data plan would be honored (I asked if she could send me proof of this note so that I could have for future reference, but she said that she couldn’t give out information like that)
            9) She then said that a set of instructions to guide me through the activation process to keep the unlimited data would be sent with the phone and that a rep would contact me when activating to make sure that I get to keep the unlimited data plan

            So overall I was extremely impressed with the ease and quickness of the process. Sorry that you are having a different experience. Hopefully the activation process will be as easy.

          • CptCheerios

            I keep calling in and they are telling me they will not honor my data plan, so nobody is giving me the same straight answers you are getting. Just that “we did away with unlimited data plan 2 years ago and it will default to 2GB a month” no mention they will honor it just We are advising you and have advised you this will occur. Well I’m SOL just gotta decide how to proceed with my next device.

          • Zack

            I’m sorry man that sucks. Just keep at it i guess. Are you giving them the original order # with the unlimited data on it?

  • John

    People keep calling it a glitch, it’s not a glitch.
    That “glitch” weekend was probably their best selling weekend of the year.

    • srorobs

      exactly…How come nobody ever got a free puppy when they upgraded? Because the words “free puppy” aren’t part of Verizons website code. If Verizon didn’t want this ‘accident’ happening, it wouldn’t be that hard to prevent.

  • BostonB

    Same thing for me BillyKING! I called got nowhere with the 1st lady. 2nd lady transferred me to the order department who looked up the email order confirmation and made a note to honor unlimited data when it came in! WOOT PRAISE THE DROID LIFE

    • Billy KingGladfelter

      Glad to hear, hopefully we can help the rest who aren’t have the same luck as we are.

    • will ber

      all hail droid lifeeeee

  • Billy KingGladfelter

    Awesome news, I’m on the phone now, and I’m arguing with the rep about getting an email saying my data plan with the new phone is 2gb. She then says hold on it’s showing under notes in our system you can retain your unlimited data. She put me on hold and spoke with a floor supervisor who also stated that my unlimited data would be honored. If I needed to just call in when the phone arrives and have them refer to the notes on the account. I tried to have her email me proof of this so when the phone arrives i don’t have to jump through hoops again, but she couldn’t do that for whatever reason. My Droid Maxx won’t be here until monday. I called this number 18663387390 and spoke with Pat. I hope this helps others who got in on the deal and are having problems.

    • will ber

      awesome, i had the same convo…note3 here we come

      • Billy KingGladfelter

        I almost bought the note3! but i was concerned that my S3 had such poor signal in the area I live that the note would be the same :(

        • will ber

          uh ohhhhh…I currently have a Maxx HD, love the battery life but MOTO pisses me the hell off, hope I dont have that issue in NY

    • George Fayad

      Glad everything worked out for you. I just got done playing musical-phones and have my new Moto X activated on my line, and my wife’s line (one used for the upgrade) still shows unlimited.

  • Travis Wright

    I just did it for 2 iPhone 5S’s and it worked for me!

    • srorobs

      What exactly did you do? Pick up at store or have them delivered? And did you use old or new sim cards?

      • Billy KingGladfelter

        yeah, and i just did it for 753 iphone 7r’s

      • will ber

        i had mine delieverd

  • srorobs

    At this point, if they do not honor it, I will return or sell the phone and cancel my contract. I even chatted with a rep online (which I know they can pull up) and was assured I would keep my unlimited plus my discount. I requested that the chat be sent to me, but it wasn’t. So we shall see…

    • laheelahee

      at least there’s a 14 day grace period.. if you cant get your unlimited, just return the phone.. and sell your unlimited (and switch to tmobile + nexus 5)