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Android Device Manager is Now Live

Screen Shot 2013-08-07 at 10.44.41 AM

The new Android Device Manager service from Google is now live. Introduced last week as a service that would allow you to track lost devices and factory reset them, you can test it out for yourself today. Well, you can test it out assuming you have received the back-end device administrator portion of the service

To check to see that Android Device Manager has been given permission to access your location, you’ll need to open up Settings>Security>Device administrators on your phone. You should see an box that can be checked for “Android Device Manager.” Check that box (to allow for remote wiping) and then head to this Google site.

Screenshot_2013-08-07-10-50-25

Once there, you should be able to access all of your devices via pulldown menu. The current remote options include forcing your phone to ring or erasing your device. But from the Android Device Manager web app, you can change the name of phones, refresh their location, and hopefully pint-point them on a map. I’m personally having issues getting it to locate any of my devices, but I’m assuming that’ll change before long.

Update:  If you are using a Google Apps account, the ADM apparently won’t work. Works flawlessly and quickly when logged in with a Gmail account, though.

Go test it!

Via:  Android Device Manager | +Android

  • Larry

    When I select security>device managers, My screen says No device administrators available. Should there be something there for me to check?
    Thanks for the info.

  • Evol1knobi

    It can’t locate my location. Anyone else having that issue?

    • Simon Belmont

      Same problem. I’ve tried everything and it won’t locate or ring my GSM G’Nex.

      It’s really frustrating. This should be a turnkey type of thing.

  • srmalin

    My last pay check
    was $9500 working 12 hours a week online. My sisters friend has been
    averaging 15k for months now and she works about 20 hours a week. I can’t
    believe how easy it was once I tried it out. This is what I do, http://www.bar28.ℂom

  • GovGeek

    Doesn’t work for my Bionic, or Galaxy7 Tab 2. Tried remedies listed below. Made sure my device knew where I was in Google Maps to be sure.

  • IT WORKS!

    My devices (Verizon GNEX and 2012 Nexus 7) weren’t showing up and this worked for me.

    “If your Android device doesn’t appear in Android Device Manager, or if you see Unknown location despite your device being online and running Google Play services version 3.2.25 or higher, follow these steps:

    Open Google Settings from your device’s apps menu.

    Touch Android Device Manager.

    Uncheck Allow remote factory reset.

    Go to your device’s main Settings menu, then touch Apps > All < Google Play services.

    Touch Clear Data. Note that this action doesn't remove personal data.

    Go back to Google Settings and select Allow remote factory reset."

    Restart your device.

    • Greg

      This worked, but I also had to make sure to go back into Google Setting>Location to turn Location Reporting back on. Thanks!

    • Crazy Ferris

      I had the same issue of no phone found. This worked perfectly. THANK YOU for posting this process!!!

    • Simon Belmont

      Just tried this. I’ve tried everything and it absolutely refuses to locate or ring my GSM Galaxy Nexus (though it shows up in the list on ADM).

      This is really frustrating. It shouldn’t be so difficult to get this working.

  • crazed_z06

    Working on my Verizon GNote2. If anyone’s wondering, he’s the URL to the device manager. https://www.google.com/android/devicemanager

  • SeekDroid still works for me.

  • BigFonz

    I have it enabled on my phone but when i go to the site it says “no active devices”. Any one else? Nexus 4 on T Mobile in MD.

  • Baybreeze

    I have a Galaxy Nexus (NON-rooted, Verizon ) and it worked, but I had to refresh the page about 4 times before it found my device. I chose to ring my phone, but the ring was delayed by 3 or 4 minutes. It finally rang and I stopped it with the power button, as noted in the article above. I do use Gmail, Google Apps/Drive, however not the paid version. It also listed my Nexus 7, however it’s not nearby, so I didn’t activate this on my N7 yet. I had no problems except delays and having to refresh the page several times. I also just noticed that the “Erase Device” option is “X’d” out and it will only let me “Ring” my device.

  • JG

    I still cant get it to find my phone. I logged in just fine…

    • Castleroad

      Totally same. I dont find origin of the issue :/

  • Castleroad

    Hi, I checked all on my S3, but the localisate function et ring function dont work for moment. :-/

  • yodatom10

    ok who wants to try the wipe feature with a custom recovery… dont think its going to be pretty

    • gbenj

      Maybe for devices with Custom Rom/Recovery we could call it a remote “Brick” feature?

      In all seriousness, shoudln’t it just mimic the “Factory Data Reset” option in settings? I’d have to imagine it would probably work just fine.

      • yodatom10

        it might or it might not… will give it a go in a little bit. its almost impossible to brick a nexus

  • Tom Klausing

    fails to ring my Nexus 10 when volume on device is muted… silly?

  • anezarati

    my nexus 7 is showing up, but my nexus 4 is not. i only set it up on my n4???

  • mike770

    I keep getting “Location Unavailable”. Anyone else?

    • Castleroad

      Same here

    • cmbeid

      Same.

    • GovGeek

      Me too

    • Shriram Venkatraman

      Works only if GPS and data connections are on. My device manager reported accurate to 21 meters. But it was way off. I work in downtown chicago. It located my phone incorrectly in a building a block away while the phone was with me in another building.

      • mike770

        I do have GPS and data on. Still not working. Odd.

    • MrWicket

      at first but it’s finally working, try toggling the device admin off then on. I think that’s what fixed it for me.

  • John Peggs

    Works fine on my S4 and N7. It located both devices.

  • capecodcarl

    Oh great, I can use this to stalk my wife since we share a Gmail account on our phones (for paid apps). :-/

  • Lisa Gierszewski

    All of my previous phones and current phones show up, but keep getting “location unavailable”. Everything is checked and I mean everything including location and history. Probably a glitch that google didn’t expect and they are scrambling to get an update out.

  • Eldorath

    Not working at all here, on any of my devices. The online manager lists them all in the list.. but it won’t ring (even though it claims it did) and it won’t locate. *shrug* (2013 Nexus7, and Toro)

  • seryozha

    its locating me but wont ring or recognise that i have enabled the remote wipe.

  • Craz

    Worked great for me. Then I signed out. Signed back in and my Nexus 4 is now gone from my list of device. Can’t see it from the Play Store either anymore… Anyone else see this?

  • socarwolverine

    Kellex,
    What is the “Motorola Device Policy”, I have it on my MAXX too. Mine was unchecked, is it used for some separate motorola program or is it necessar for this too?

  • kdiperi

    WORKS AWESOME !! HTC DNA here

  • Ted Ellis

    Work first time after enabling Device Manager. Located my Galaxy S3 down to about 5 meters (so it’s almost within my house).

  • Astromek21

    It can’t find/ring/notify my S4 or my old Galaxy Tab… and the OG Droid and Galaxy Nexus aren’t even in the list even though they’re both on and active on my account still.
    Not a Gapps account.

  • jboogie1289

    Confused! I went through all the instructions and when I log in it tells me I don’t have a device activated but I checked the box in the Device Administrator section. Sigh, that’s why I use Lookout Mobile. Was gonna use this as a back-up but………

    • Tim242

      Lookout eats up resources. Have fun with that.

      • jboogie1289

        User experiences may vary. It does fine by me and Android normally eats up resources. But thanks for the heads-up.

  • Eric Hauser

    My Gnex and N10 show up but my N7 doesn’t. I have N7 setup properly and actually the N10 is at home and the WiFi is off at the moment but it shows in the drop down unlike the N7 which is on my work WiFi. Anyone else seeing this behavior?

  • Chippah

    instantly found my Nexus 10, but not my Gnex. BOOO

  • Blake

    @ Kellex B Hey how do I use the service through gmail like you say, I’ve got everything enabled like it should be but no go through the web app. Do I just go to gmail.com on the computer?

  • Steve B

    An easy way to access this is by going to the Google Play Store homepage, then clicking the gear icon (top right), and then selecting Android Device Manager.

  • kevlar

    Even though I have it set in options to be able to wipe, I cant select wipe device. N4 running custom CM10.1

  • RoadsterHD1

    ow I have both this and Lookout.

  • RoadsterHD1

    It works perfect on my BIONIC.

  • htowngtr

    Just scared my wife at home by making the N7 ring.

  • pete grassi

    V G-Nex and Asus Transformer both found on the site.

  • IDLE0095

    Doesnt show my devices at all. None of them. I have the free goodle apps gmail.

  • Justin Brockie

    Works great on my Google Apps account, four devices identified, found and ringing

    • IDLE0095

      Thats weird. My google apps doesnt work. Is your paid or free?

  • chris

    found my moto razr fast, but a 2.4 mile radius? can’t get a little closer

    • socarwolverine

      It doesn’t turn on GPS on my Razr MAXX like it does other phones, this may be your problem too.

  • arthuruscg

    not working, no location, and no ringing

  • Jack3D

    Funny that Google can do so many amazing things, but they can’t properly do a service like this or allow me to permanently delete devices from Play Store…

  • Malcolm Love

    My friend has both his and my Google account on his phone so he can use my All Access…I forgot this and wondered why I could see a RAZR…..this should be fun.

    • Stephen Bain

      Ring his device! Now!

      • Malcolm Love

        I wonder if they’ll expand and let you send custom messages or something like that in the future. Would that I could now…I’d freak him out so hard.

  • drose0

    All four of my devices showed up perfectly… awesome!

  • circustravis

    It sees both of my devices, but “ring device” doesn’t work on my Nexus 7. I wonder if there’s another way to remotely make it signal if I can’t find it in my house?

  • Jaxon Wright

    It’s cool, but I’ll stick with Cerberus

  • BeLogical

    Works great on mine, that fills one of the biggest holes Android had, especially in the corporate environment.

  • Starkman

    Problem is that it will not work if your WIFI blocks push notifications from google like my work does. Needed to turn it off then it found it.

  • starnovsky

    Works like magic (i.e. locating a phone). Nexus 4 on T-mobile.

  • Mahercs

    Anyone willing to test the erase feature and report back? 😉

    • PhoenixPath

      Not working for me yet on my n10. tried 3 times so far.

  • James_C_L

    Works great! Jk

    • D.B.Evans

      It only found me if my screen was on … that’s pretty much useless.

      I’m hoping there’s some other variable or setting that changes this; because for now, I can’t see the value in a device manager that can only provide your location if the device is found by someone else, and that someone else tries to login through the lock screen, and if I try to find it while they are at the lock-screen. Too many “if”s in that series of events for now.

    • jboogie1289

      Well at least it recognizes your model number. I didn’t even get that.

  • Hohlraum

    Appears that it won’t work with google apps accounts unless you have a paid version. uuuuuuuuuuuuuuuuuuuuggggggggggggggggggh.

    • cbkcc1

      discovered that myself, lamezilla

    • starnovsky

      That’s understandable. Google is probably considering this to be an enterprise service.

      • Hohlraum

        I assume all these people saying it works in this thread are using regular google accounts so … It works if you use a regular free gmail.com account but not a free google apps account?

        • starnovsky

          Yes. Because regular gmail account is for personal use. If you using google apps then Google is considering that you using it for business. And if you using it for business then you better pay for extra features.

          • Michael Quinlan

            Of that’s the case, it’s fine – and they should just come out and say it. Until they do, it just gives the appearance of incompetence.

          • Hohlraum

            This is pretty par for the course with Google unfortunately. 🙁 I personally would have no problem paying for a couple of the accounts on my domain to be upgraded to Business but not all of them (and that isn’t possible).

          • starnovsky

            Try that, guys: “If you’re using a Google Apps account, you will sign in to your My Devices page.” From https://support.google.com/accounts/answer/3265955?p=android_device_manager&rd=1

    • Damn, you are right.

      • jbegs

        How can this be seen through gmail? I have two gmail accounts and can’t access my phone through either one. I tried going to the Play store and accessing the site there. Keeps saying “No active devices.”

        • kidtronic

          Me too. Maybe a custom rom has something to do with it

          • WCDave

            I’m on a custom rom with my DNA and works ok with my GMail account.

    • icantremember

      I added a regular gmail account as a secondary and it seems to work okay via that account.

      • Hohlraum

        yeah I was going to try that myself good catch.

    • Sad, SAD. Combining this with the incompatible Google Now GMail Card (that one doesn’t work even if you use the paid version) and it’s becoming ridiculously clear that Google doesn’t want people using Google App with Android!

    • Yeah I’m getting “Google Apps Device Policy is only available for Google Apps Business and Education customers. Please log in with your Google Apps account to access this page.” Was just coming back here to post about this. This sucks!

  • Zach Armstrong

    Not working for me

  • Jorge

    My HTC One X+ isn’t locking either, hopefully it’s temporary.

  • Mahercs

    Found my Razr Maxx with GPS off within 799 meters, but close enough. Rang like a charm. SWEET! I can now dump SeekDroid…or not.

  • j__h

    To get to device administrators, at least on my Gnex:

    Settings->Security->Device Administrators

  • Keith0606

    currently seems to work on my Nexus 7 and verizon galaxy nexus both running stock

  • Tom Luley

    Both devices were found instantly and were spot on. I work in a hospital and they actually got the area of the hospital right. Pretty awesome.

  • Jeremy Martin

    First thing I noticed is that it found my Xoom. I did not enable anything on my Xoom to allow this. I planned to enable this on my Xoom anyways but it still concerns me that by default you are able to track your device. My Razr HD was the same way. Concerning only because of my “tin foil” side that comes out thinking its another way to be tracked by big brother. You should have to opt in..i wonder if there is a way to opt out.

    • Dominick White

      I dont know why yours was already enabled, but my droid dna or a friends droid M. Wasn’t, had to go in and enabke them

      • Jeremy Martin

        Enable wipe i had to…but not enable a service to allow me to be tracked.

  • Greg DeBrun

    Nice. Would like to see the signal flare feature implemented like that of Lookout. The device sends a last location response just before the battery dies. Useful if you lose the device and realize it AFTER the battery is dead (or if some thief powers it off)

    • TJWaterskier

      If you have location reporting and location history enabled in the google settings it might do this already?

  • Tyler

    Neither of my devices shows up. So doesn’t work for me at all. 🙁

  • jbdan

    Works as described thanks guys 🙂

  • Tania N

    Works like a charm! Thanks Droid Life!

  • duke69111

    Worked great for me on my Verizon Galaxy Nexus.

  • So how do you remove a device from the list? (e.g. I gave my old Nexus 7 to my daughter)

    • duke69111

      I don’t think you can remove it, but you can hide it:

      https://support.google.com/googleplay/answer/2407656?hl=en

      Hope this helps.

      • Yup. That’s it. Couldn’t remember how to get there.

    • Mitch Joa

      You mean you don’t want to know where your daughter is at all times? Seems like the overprotective father’s dream 🙂

    • Philip A. Kaiser

      I need to know how to do this also. I flash and wipe a lot and when I go into Google play on a PC, it shows that I have like 10 Nexus devices. I want to remove them entirely from the list.

    • Jorge Leal

      you don’t want to know where your daughter is late at night?

    • Y’all clearly don’t have college-age kids. That tablet ain’t going out with her to the clubs at night.

  • Cory_S

    This is a pretty cool backup feature. I prefer the advanced features of third party solutions like Cerberus…but this is super clean.

    • GR

      It looks like it works much better than Google’s half-baked effort.

  • Trevor

    Very cool! Love that Google has added this feature.

    It worked great (both locating and ringing) on my S4.

  • Robert Macri

    Works fine here… even with the GPS off on the phone.

  • thedonxr

    Works great for my GNex running CM10.1

  • Greg

    Wont show my Galaxy Nexus on the site. I have enabled the device administrator setting. My Nexus 7 shows up on the site.

    • tyguy829

      same. S3 and Nexus 7 show. Gnex does not.

      • Cory_S

        Wifes Gnex shows up just fine. She’s at a motel for some reason…odd she should be at work.

        • RoadsterHD1

          LOL,,,, Dammmm…………….

        • Ray Gray

          dont worry she will be paid well 🙂

        • Geekdad

          You currently have 69 upvotes. Nice to see both of you getting 69! :b

          **Dammit, someone upvoted!!

        • Higher_Ground

          side job 🙂

      • nerds

        go into the “google settings” app and go down to “android device manager”…make sure sure both options are ticked off.

        • tyguy829

          yep. did that, also enabled it in device administrators. rebooted, toggled airplane mode. nothing.

          • Greg

            Same here. Made sure settings were correct in Google Settings and Device Settings. Still no Gnex. Probably just a waiting game at this point.

          • Anon

            Location access is on in Google Settings?

          • Greg

            Location access is on. Everything is on. Still won’t show.

          • JRomeo

            turn on location in both general settings, and then again in google maps settings

          • JRomeo

            there’s two different location settings, one inside the main settings, and another inside google maps location settings.

          • Greg

            Everything is on in both locations. Not sure what the problem is. Maybe this thing just isnt completely live for all devices yet.

        • I don’t even have that listed in Google Settings. It’s in my Administrators page, but not my Google Settings – and it’s not appearing in ADM on the web.

          • Tyler

            It only shows one device at a time, there is a dropdown arrow next to the name. Hopefully thats your problem 🙂

          • Nope :(. No dropdown, at least on Firefox on my work PC. Maybe it’ll have one on Chrome when I get home.

        • bionicwaffle

          adm isn’t in my Google Settings but I enabled in it Device Administrators and all my location options are enabled.

      • Brian Wolfman

        My G-Nex shows up (on 4.2.2 CarbonRom)

    • pookietookie

      same here. i can ring the device but the site won’t locate it…

    • palomosan

      All my devices show up but the option to erase the Gnex it doesn’t activate, it says to check the option on the phone.

      Both my N7 2013 and Gnex rang right away.

    • Bootleg Zani

      Same here. It will not show my Toro Galaxy Nexus on the site even though the Android Device Manager is listed under Settings > Security > Device Administrators on the G’Nex itself. It lists both my old 16 GB Nexus 7 and my new Nexus 7v2 32 GB. However neither device actually gets located.

    • bionicwaffle

      My old Droid X shows up but my Maxx HD will not. The funny thing is I only enabled the Android Device Manager on the Maxx HD.

    • geedee82

      I’m seeing my Gnex but not my N7!?

      • Tyler

        There is a dropdown menu for multiple devices.

        • geedee82

          I’m not seeing a dropdown menu anywhere on mine. Where exactly do you see this?

          • Tyler

            If you look at the screenshot at the top of the article there is a arrow to the right of where it says Nexus 7.

          • geedee82

            Yeah I don’t have that on mine. Not seeing it in chrome on my desktop or on my tablet. Strange because Google Play has both of my devices registered just fine…

    • Simon Belmont

      I see my GSM G’Nex. However, it refuses to locate or ring it.

      I’ve tried almost everything I can think of. It’s weird and sort of annoying.

  • tharealoc

    Now i can delete avira..only used it as a locator, and it was spotty at that. finally google added this feature

  • I can see the GPS icon pop up on my phones almost immediately, but the web app still can’t find it. Ringer works though!

    • gbenj

      I don’t see the GPS icon, don’t get the location in the web, and ringer does nothing…. (sad face)

      • MrBigFeathers

        Same here

      • SteveG12543

        Same problem here. Have it enabled on both my TF700 and Rezound under Administrators, shows no sign of working at all on either device.

      • drose0

        My ringer didn’t work the first time I tried, but after a few minutes I tried again and it rang almost as soon as I clicked the button.

    • NexusPhan69

      No problems here.

    • PhoenixPath

      No love on my HTC One or Nexus 10…don’t have the others with me atm. (both on android 4.3 – HTC is GPe and N10 is factory-image)

      Tried a factory rest from ADM for my n10…no luck.

      Hopefully this is all just “we found it before we were supposed to” issues.

  • litobirdy

    Hmm but need to have access to location in the gps settings. Figured it’d just use 4g/3g location or something

  • Mordecaidrake

    I still enjoy Cerberus, that’s my service of choice.

    • Inez_carroll325

      my best friend’s
      ex-wife makes $81/hour on the laptop. She has been fired for 8 months but
      last month her paycheck was $13003 just working on the laptop for a few
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    • beaumac

      Cerberus has much better functionality. I like that it takes photos

      • Alexander H

        Cerberus photo feature as well as remote lock, remote unlock, remote screenshot, and able to be bound to rooted ROMs to persist past a factory reset make it leap years ahead of google’s functionality….but being a google service it’ll win with the masses for simplicity.

  • TJWaterskier

    First try accuracy was 19 meters.. pretty good.. and the ring feature was near instantaneous

  • gbenj

    I keep getting “Location unavailable” both my devices have it enabled in google settings on the device…odd and frustrating.

    • Captain Spaulding

      Did you go to Settings/Security/Device Administrators and enable it?

      • gbenj

        A) Thats only required for the lock/erase feature.

        B) Yes.

        • nerds

          go into the “google settings” app and go down to “android device manager”…make sure sure both options are ticked off…..

          • gbenj

            Already did… Still just shows “location unavailable” on the web.

  • Captain Spaulding

    Found my One X and Nexus 7 pretty fast.