Share this Story

Verizon Galaxy S3 Struggling With LTE After Latest Update, Other Issues Too?

verizon galaxy s3

Verizon’s variant of the Samsung Galaxy S3 received a pretty major update earlier in the week, but according to multiple comments from readers who have taken the new build, the phone may be experiencing some major issues. We’re seeing everything from complaints of poor 4G LTE connectivity to phones auto-subscribing to the newest bloatware add-on from the update called Caller Name ID.ย 

After updating, users are having issues even connecting to LTE, and are finding their phones either stuck on 3G or without a signal altogether.ย For some, the device can connect to 4G LTE, but should it drop back to 3G, it will get stuck their indefinitely until the phone is either rebooted or Airplane mode is toggled on and off. Some have had some success by changing the network settings to LTE/CDMA instead of Global (Settings>More settings>Mobile networks>Network mode), but this seems to only help with getting a 3G connection back, not necessarily stabilizing 4G LTE. It’s a mess for many. Factory resets do not appear to fixing the problems either.

verizon galaxy s3

Others are also reporting incredibly slow data speeds and poor battery life, all after updating. One reader even mentioned that he has two Galaxy S3s, one with the update and another without, and the one without the update is running as good as ever while the updated phone is struggling with everything we just mentioned.

Last, the update included a new bloatware app called Caller Name ID. It’s an app that can be used for free as a trial, but should you opt-in, will then automatically charge you $2.99 per month through Verizon after the trial ends. We’ve had at least two readers claim that the update automatically subscribed them to this new service. To make sure you aren’t subscribed, login to your Verizon Wireless account online, and cruise into the “Change features” section. If you scroll to the very bottom, you’ll see the option for “Caller Name ID for Mobile Devices.” Make sure it hasn’t been added to your account. If it has, click the “Remove” button.

Also, feel free to head into Settings>Application manager>All and find the app in the list. Tap on it and then disable it, so you don’t have to deal with it going forward.

vzw update

This update was supposed to be feature packed, with new toys like Multi Window, but the stability of the update is clearly questionable.

How is your device holding up after the update?

Cheers Michael!

  • Scott

    I’m dealing with 3g and 4G LTE signals, slow data, and items
    being removed from my dock area each time I restart my phone. I hope an update
    is released to fix all of this mess. This is the first time I have ever been disappointed
    with my S3.

  • TalonDesigns

    Got the new phone… Set it all up, and decided to hold off on the update this time around. I actually got a hold of the rep that I spoke with the other day, and he told me that it would be a better idea to NOT do the update on the S3 that I just received as a replacement.


    So – Sorry guys. I can not attest to whether or not the update will work on a replacement phone, as (quite honestly) I don’t really want to go through the trouble again. The new features, just aren’t worth chancing it to me.

    Besides that? They sent me a refurb (albeit in better shape than my old S3), so it is more than likely an original gen S3, and probably prone to the same issues as the one I had before.

    • pizzaparties

      Seems like a smart move. I like some of the new stuff in the update, but yeah totally not worth it to have terrible data.

  • dee

    I updated my s3 and have had nothing but connectivity problems. From 4g to nothing at all. It also automatically signed me up for that calller id app and I rebooted, factory wiped it and called verizon 3 times with no help. I disabled the caller id app but when I’m at home I have little to no internet when I use to have 4 bars of 4g. When are they going to fix this problem? I pay to much money for the phone and a month for the service they should be on top of this matter better than what they are doing.

    • Don

      I went to Verizon. They removed and reinserted my SIM card. This after I had reset mobile networks from “global” to “LTE/CDMA’. The SIM card reset seemed to fix the problem (I think). Try it.

  • I had rooted my phone to try out Synergy ROM, Hyperdrive ROM, and CyanogenMod ROM. All three had success with LTE, but the camera wouldn’t work for all, and Torch would only work for Cyanogen.

    I unrooted and restored to the stock ROM (VLK1 build — the one prior to MB1), and everything was working again (camera, torch, 4G). I’ve updated from VLK1 to MB1, and everything was still working. From there, I updated to the newest stock update — the one that bricked the 4G — and so far, everything has been working fine: camera, 4G, torch. So, that’s how I fixed my phone…

  • Dustan

    I haven’t had any problems but we have reports from several people of similar problems.

  • Tom Flynn

    My phone constantly looses 4G. It’s locked up 4 times since the update, but never before. Interface speed has slowed to a crawl. Verizon wants me to reset the phone. Forget it, I’ll loose too much data from apps.

    • Don

      The guy at Verizon Wireless pulled my SIM card and reinserted. So far it seems to have cleared the issue. Try it.

      • Tom Flynn

        Tried it. Didn’t fix the problem. Thanks, anyway.

  • droidrazredge

    After seeing the recent comments I guess it’s safe to assume that I still should not update my girlfriends Galaxy S3 to the new OTA update because problems are still plaguing people. I was thinking it was a small amount of people being affected but it seems like this is a bigger problem than originally thought.

    Has anyone that has been having problems heard anything from Verizon as to when a fix will be implemented or has Verizon been sending you guys all replacement phones ? If they have sent you a replacement phone are you guys going to try updating that phone or keep it on the initial 4.2.1 update prior to this ?

    One thing though, since it is an OTA update, won’t the phone eventually force the update upon the phone, sort of like how Windows Update will force the PC to restart, or is there a way to stop the OTA update completely ?

    • Don

      Verizon wireless guy pulled the SIM card and reinsterted. Seems to have cleared the problem. Not that I recommend accepting the update if you haven’t already. But if you are forced to, try that.

  • rlarson_mn

    Has no GPS signal bars at all after the upgrade. 4G signal dropped by a measure of 28511kbps before upgrade to 11032kbps download speed. Battery length on an average day of 16 hours by 40% after the upgrade. Heat generated in the area SIM and mini SD slot area with heat generated under the front lower face glass. Have tried pulling battery, SIM and SD cards for over a minute with no change in issues. Also did change the Global setting to LTE/CDMA. Also disabled the Caller Name ID. Called Verizon today and after explaining the above was told a replacement Galaxy S3 would be over nighted to me. Also received multiple I am Sorries from each person I spoke to.

    • braves

      I am on the same boat as you. Please let me know if the new device solves these problems.

      • braves

        Right now my download speeds never exceed more than 3000kbps. Most of the times its < 1000 kbps.

      • rlarson_mn

        The repacement phone came at 4.1.1, the Verizon rep I was dealing with strongly suggested not to do the update. He said Samsung was aware of the issues and was working on a fix with its delivery unknown at this time. If your unit acts like mine request a replacement and do not do the update. If you have not done the update refuse it and keep refusing it.

    • apdimatteo

      I just received my replacement device today and the software is back to pre-update mode and working perfectly. I guess I won’t be hitting “update” anytime soon.

      • braves

        Is this a brand new phone? Or a recertified one? What if these recertified ones have other issues? They must have been returned for some fault…

        • apdimatteo

          Recertified. So far no problems with it. For what it’s worth, I’ve never really had any problems with a recertified device except on rare occasion.

  • Scott

    I had a isuse after doing the update from Verizon on the S3 all of my photos on my SD card where delected. I called Verizon and they logged this as a issue there not sure if anyone else had this happen.

  • Tanya Ferdoushi

    This new update caused my screen to go blurry and shut off!! Not its not turning back on :/ every time I click on the power button it vibrates but the screen is black! I never ever dropped my phone! And to think I was so excited for this update.

    • Tanya Ferdoushi

      Now it’s not***

  • TalonDesigns

    Followup –

    I posted earlier about having these issues…

    Made a phone call to Verizon, and with no hassle at all, they are sending a new replacement phone. The tech was fully aware of the situation, and admitted that normally they would make me walk through a factory reset and a few other things, but understood that it wouldn’t fix the problem.

    That being said – call them.. Be polite, explain the situation… You will get your resolve.

    • braves

      What makes you think a replacement phone will solve this issue? If it’s a software issue, even a new piece of hardware is going to suck, isn’t it?

      • TalonDesigns

        Just because the name of the phone hasn’t changed over the past year (or so), doesn’t mean that the device itself hasn’t gone through changes since it’s initial release. In fact, there are even differences that make certain cases not fit the original versus the more recent ones.

        That’s what makes me think a replacement phone will solve the issue.

        • pizzaparties

          Update us when you get the new one. My phone is pretty much useless without wifi and I’m looking for a solution as well.

          • TalonDesigns

            You can count on it. It should be at my doorstep when I get home from work today. I will update as soon as possible.

          • pizzaparties

            I’m getting a replacement sent to me tomorrow. I couldn’t wait. So frustrating to have your phone just not work. Hoping to hear this fixes yours so it will fix mine too.

          • TalonDesigns

            Yah. Agreed. Well, a couple things lead me to believe that it will help (dare I say ‘fix’) the problem.

            1 – Not everyone has the issue. The people that I know personally that have the SIII and are experiencing the issues, are early bloomers, ones that followed my lead when the phone was first released. The ones that are not having the problem, are the ones that waited a while, for the price to come down, etc…

            2 – Verizon quick to send out phones to people that call. The fact that you were able to (with what sounds like no hassle) get a new phone as well, somewhat says that they know it fixes the issue. I would find it hard to believe that they would just send out a bunch of phones blindly. If you know what I mean.

            As with anything else tech related, you NEVER really know for sure, but I certainly have my hopes set high. I’ll let ya know later on. I would be interested in hearing the same tomorrow when you get yours.

          • droidrazredge

            Can you let me know if this fixes your problems ? I want to update my girlfriends phone as she really wants the update, but I am being cautious about updating due to everyone having these problems.

          • braves

            Are you guys getting new phones? Or recertified ones? What if these recertified ones have other issues?

    • apdimatteo

      I received my replacement today. It doesn’t have the new update on it and is working fine. I will not be hitting “update” anytime soon.

  • PiccPete

    Yep, connectivity issues since the update; on WiFi it still says 4F, changes to 3G, then to 1X. Went into store, she seemed totally unaware of the issue. Connected phone to her WiFi HotSpot, it also went to 4G, then 3G, then to 1X. She said 1X hadnt been around for years, was old technology. Said she could reset to factory settings but then it would do the update and still have same prob; she ordered me a new (rehabbed, I reckon) phone to be mailed to my home.
    I really DO love my s3 !! Will see how the new one does.

    • PiccPete

      excuse typos please, I have bad hands..

  • Bemused Verizon Customer

    They know the update has failed, and they’ve already got a fix in the works for it. I spoke with a Verizon employee who let it slip that the fix won’t be out until September. Until then the best you can do is get a warranty replacement if you’re eligible, because not ALL of the phones are having problems.

  • vzwemp

    As a verizon employee ill tell u Verizon is aware of this issue and had notified Samsung. I guess the ball is in Samsung court now

    • Danyel724

      Way to pass the buck Verizon!

  • TalonDesigns

    I too am having issues with my LTE connectivity.

    I live in a fairly low signal area, but before the update, i was having better reception/connectivity than I have had in years. After the update though, I am having similar issues (little or no LTE, inability to send text messages, dropped calls, etc)

    Initially, I checked the Global/LTE radio issue. That seemed to actually help certain things, but not wholesale, and honestly it only helped when I was at work. After the problems persisted, I did a factory reset, and wiped the device hoping that might fix it, also to no avail. No worse, but certainly no better.

    Both of these things I did the day I grabbed the update, mainly because it’s the only connectivity I have outside of the interwebs while I am at home. Else, I would have waited and kept an eye out here, to notice that the factory reset made no difference.

    Either way – not really sure what my post does to help, or what? Consider it more of an “Yup – me too” type of statement.

  • My LTE works just fine. Maybe the ppl with issues should toggle the network from Global to LTE in their settings and see if it works

  • MattInPDX

    I’m not having any 4G issues but my battery life sucks something awful now. ๐Ÿ™

  • David Du Buron

    I have noticed that since the update my Verizon S3 is loosing it’s battery at a rate greater than 10% an hour. It used to last the whole day, but now it will die before I leave the office if I don’t plug it back in.

  • Uk2usadan

    Both mine and my wife’s S3 have been left almost useless by this update. We keep losing our data connections completely, (one minute my wife will have a connection and I won’t and the next I will have a connection and she wont), almost all calls are dropped at some point, and using GPS with Google navigation drains our batteries faster than the mobile charger can charge it… My phone went flat while plugged in.

  • Robm674

    I am a VZ customer,

  • Master O’Disaster

    If this is the total junk we get stuck with, why do we also have to wait so long for the “VZW-Tested-Forever-For-Your-Love” updates?

    VZW updates seem at least as unstable as the updates that come out a day or two after the manufacturers release their blessed versions to the carriers.

  • Walter

    Works great if I remove my SIM card. SIM card in and I have all the issues described above.

  • Major_Pita

    GSM Nexus. Can you hear me now?

  • apdimatteo

    My S3, stock, can’t connect to 4G at all until a restart. Even when reporting 4G with a bar or two I am in reality only connecting to 3G.

  • Joseph Ricci

    Phone has become a piece of crap since update.

  • Danyel724

    Ever since the update my emails won’t sync and the s beam no longer works, anyone else encounter these problems?

    • Danyel724

      Also the GPS no longer works.

  • Renny

    Thanks Courtney Harris- disabled the caller I’d app and immediately resolved the issue of Wifi & 4g running simultaneously!

  • john fragoulias

    No issues here, CM10.1 RC4/JB4.2.2 with Nova Launcher, phone runs smooth as butter. Do all of yourselves a favor, Root your phones “it’s easy as pie” and get rid of all that Samsung and especially Verizon bloatware “that does nothing but slow down the phone”, once you run a phone without all that bloatware is when you will realize the true sweetness of Android.

    • Anthony Ferriello

      I was running that version of CM but the couldnt seem to get the camera or torch to work and nothign about it on any forums. Any suggestions?

  • Ashley M

    After receiving this update, my volume went down tremendously- I couldn’t barely hear anyone. It was so bad I had to put them on speakerphone, also the problems with the Internet, phone constantly freezing up. I ended up calling Verizon and they are sending me a brand new phone.

  • Dan M

    This is is what happens when a phone company gets involved in things they have no business getting involved in. Verizon is a phone company, period! They have no business injecting themselves into any software whatsoever. Want to know why the iPhone is so solid? Because they don’t allow moron phone companies like Verizon to stick their amateur hands in their software!! If Samsung has any brains in the future, it will not allow Verizon to ever mess with their ROMs again! This company should stick to climbing telephone poles!

    • tony31lv

      I couldn’t agree more. Thats why I will be going back to iphone when the new one comes out. So tired of verizons updates breaking perfectly good android. Did it to my incredible thunderbolt nexus and now s3. But I love the coverage in vegas.

  • joelarias76

    Having all the above mentioned problems. Signal competely dropping. Mobile hotspot keeps dropping or not connecting at all.. Very poor battery. Phone still doesnt connect to computer via usb (usb device not recognized) i eeally hope they roll an update out soon!! Either way i think im done with samsung products altogether.. Next upgrade will definetely not be a galaxy.. :/

    • GOO

      Its VZW not Samsung. Only Verizon users get caught up in the crap. My friends with the s3 on other carriers don’t experience these things.

  • Chris Cox

    I’ve been having the same problems with poor 4G connectivity where I had no issues whatsoever before the update. I have now forced my phone into 3G mode (using an app) and that seems to help with the battery drain and the dropped data, but it’s…3G. A temporary semi-fix for a stupid problem to be having on the best selling Android phone in the country. Is it too late to root with this build because I’m really considering it now.

  • Hilly

    This is horrible I live right outside Philadelphia and always had great 4g reception, now im lucky to get 2 bars. Is there anything I can do to get the phone back to the way it was before the update?

    • Ciro Samperi

      I talked to Verizon, I swapped my SIM card and everything went back to normal. They said it’s common especially when the SIM is included in the update. Swap your SIM, you should be fine.

  • DonP

    I’m experiencing every issue mention here. 3G, battery life, everything. Total mess. They need to fix this sh** fast.

  • Waving Verizon GOOD-BYE

    This update has some SERIOUS problems. DO NOT DOWNLOAD until Verizon and Samsung have fixed the bugs. I called Verizon, and they told me to contact Samsung – and Samsung told me it was a Verizon bandwidth issue. All I know is that I’m getting pissed when both of them leave me holding the bag!

    Caller ID app and Global roaming default work-arounds DO NOT fix the “speed of molasses” 4G or the problems linking into your various cloud accounts.

    I used to love my S3, but now, because of the updated software, it is just a dark blue Piece of CRAP. If this isn’t fixed with 48 hours, Verizon will have lost a customer – a very VOCAL customer!

    Thanks Verizon for releasing your garbage without proper testing!

  • Jeff Rendeluk

    Verizon is sending me a Razr hd because of signal strength problems with the S3 sure hope it works better. I’ll miss my Galaxy but the Razr is sounding pretty good with great battery life and great signal strength and clear calls from what I read, kinda excited.

    • buckazui

      wish u luck man i do not like the razr line up except for the maxx and its big battery. galaxy to the core right here i am one of the hated gnex users but i will fully admit samsung has weak radios. i’m just lucky to live in a strong 4g network

  • ludmila

    Samsung garbage what you expect.

  • DeMarco Ray

    My Verizon S3 keeps restarting. Lte does not work, can’t add apps to multi window like you can on other variants. Verizon should just let Samsung handle all updates. (We will get the full Premium suite and 4.2.)

  • S3woes

    I’ve noticed that my data is extremely slow after the update. Only when I have 1-2 bars of LTE.

  • Yes, all of these problems are affecting our two S3s that got the software update. The LTE reception is the biggest problem. It cannot even complete a speed test with ping times 1000+ms, and download speeds that rarely break 20kbps. The speed test always fails on the upload. Before we had solid 10-15Mbps downloads and near-equivalent uploads.

    Reception bars on service have also dropped and the battery is running very hot, which indicate why battery life has declined.

    If the phone drops down to 3G, at least you can use it, and it will stay in 3G mode permanently until a reboot.

    I also have the caller ID multiple Wi-Fi/3G-4G icons that got fixed after killing that bloatware.

    This is inexcusable and obvious, especially that caller ID issue. It gives me very little confidence Verizon is actually testing these updates sufficiently. 4G service for me is totally unusable and the only fix is trying to get Verizon to swap the phone and not allow it to upgrade.

    • Doug

      Hey Phil I live out here in Webster/Rochester and have the exact same problems you are having on my S3. Didn’t have ANY problems before the update.

      • Walk into a store and request a refurb replacement be mailed to you. It is now a known issue at Verizon so they were willing to replace both of my phones. There is no ETA on a fix. Also request a service credit.

  • SilentPatriot

    I’m screaming as loudly as possible at both Verizon and Samsung on this botched update. 4G issue is real, and very serious if you are under 3 bars of coverage. They are trying to pass the buck, but that’s not gonna fly with as popular as the GS3 is. They need to pull, fix, and release something that works.

  • krmtdfrg25

    This is the reason I always root my phones and never depend on Verizon.

  • Robert Aubey

    I’m hesitant on getting this new update that my phone just pulled. Is it really that bad?

  • StLouisCPhT

    No problems here. 4G LTE is running at 30 down and 6 up in St Louis, MO. I’ve never tested it before as I was using a 3G phone until friday, however. There was a moment last night when I did drop to 3G followed by a complete loss of signal, but I think it is safe to say that was more the fault of the tornado passing through the area than the update.

  • Shawn

    im glad i saw this issue because my connectivity seems completely boned since this update. i lose 4g constantly and almost always go into 3g when in im a building if not lose connection all together when this never happened before and always had 4g going. tried the lte/ cdma switch and that didnt help. battery drops faster now too although im sure its becuase its usually searching for whatever speed i can get. ugh this blows. disabled that stupid caller id thing as soon as i saw this too before that screwed me like some people.

  • counsel

    Ugh… Verizon fails Android-again… Time to hack & ditch the Verizon software.

  • dana

    I keep having a problem with being on wifi but it is also on 4g LTE also.. kind of gets annoying

    • dana

      never mind I saw the post below.. just disabled the called Id app

  • Mark Mann

    and you can call verizon, they’ll tell you to call samsung…when you call samsung they’ll tell you that since you can still use it as a phone, it’s not broken and therefore there’s nothing they’ll do for you…


    I’m experiencing the same problems – slow connections, intermittent loss of data signal, warning messages telling me I have no internet service, and loss of email sync capabilities. And … no way to dump this upgrade and reload older software version.

    I’m beginning to feel like a Microsoft client – when did Samsung decide to use me as an unwilling beta tester for mediocre software updates?

    • Christopher Lee

      You can find older versions available online, or through Kies software that’ll get you back to stock, previous working versions… I was rooted, used an old version which took me back to unroot stock, then ran the latest OTA, and rooted again… You can find ’em… If there’s a way through here, get a hold of me and I’ll give ya instructions on how to… But I will say this… Make sure you have your data backed up, as running a downgrade through either Odin, or Kies WILL completely clear your phone… **(NOT Your External SD Card, but any data on the device itself)**

  • Charles

    FINALLY I can get name ID on my cel phone!!! I have had this feature on my landline for years. I will happily pay a measly $2.99 for it. I can’t believe you are so negative about this feature.

    • Danyel724

      Except that its free on landlines and should be free on our cell phones too, or they should give us the option of uninstalling it.

      • charles

        Like I said, I feel $2.99 is a reasonable price. Carriers have to pay every time they look up a name to deliver to your phone, so they have to pass the cost on. I have wanted name delivery for years on my cel phone. Now it is available. The picture delivery feature is pretty cool as well…..can’t do THAT on a landline. ๐Ÿ˜‰

      • MattInPDX

        It may be free on landlines now but that’s because it’s bundled into the price. Maybe you aren’t old enough to know that it used to be a pay for add on.

        Having said that, there’s no way I’m paying for that feature.

        • Danyel724

          I remember when it first came out and that you had to pay for it separately. I don’t want to have to pay for it for my cell though and I’m tired of them putting these apps on our phones and wanting us to pay separately for them and making it impossible to uninstall them without rooting our phones.