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Verizon Galaxy S3 Struggling With LTE After Latest Update, Other Issues Too?

verizon galaxy s3

Verizon’s variant of the Samsung Galaxy S3 received a pretty major update earlier in the week, but according to multiple comments from readers who have taken the new build, the phone may be experiencing some major issues. We’re seeing everything from complaints of poor 4G LTE connectivity to phones auto-subscribing to the newest bloatware add-on from the update called Caller Name ID. 

After updating, users are having issues even connecting to LTE, and are finding their phones either stuck on 3G or without a signal altogether. For some, the device can connect to 4G LTE, but should it drop back to 3G, it will get stuck their indefinitely until the phone is either rebooted or Airplane mode is toggled on and off. Some have had some success by changing the network settings to LTE/CDMA instead of Global (Settings>More settings>Mobile networks>Network mode), but this seems to only help with getting a 3G connection back, not necessarily stabilizing 4G LTE. It’s a mess for many. Factory resets do not appear to fixing the problems either.

verizon galaxy s3

Others are also reporting incredibly slow data speeds and poor battery life, all after updating. One reader even mentioned that he has two Galaxy S3s, one with the update and another without, and the one without the update is running as good as ever while the updated phone is struggling with everything we just mentioned.

Last, the update included a new bloatware app called Caller Name ID. It’s an app that can be used for free as a trial, but should you opt-in, will then automatically charge you $2.99 per month through Verizon after the trial ends. We’ve had at least two readers claim that the update automatically subscribed them to this new service. To make sure you aren’t subscribed, login to your Verizon Wireless account online, and cruise into the “Change features” section. If you scroll to the very bottom, you’ll see the option for “Caller Name ID for Mobile Devices.” Make sure it hasn’t been added to your account. If it has, click the “Remove” button.

Also, feel free to head into Settings>Application manager>All and find the app in the list. Tap on it and then disable it, so you don’t have to deal with it going forward.

vzw update

This update was supposed to be feature packed, with new toys like Multi Window, but the stability of the update is clearly questionable.

How is your device holding up after the update?

Cheers Michael!

  • Zhi An Liu

    anyone know if there is a new root method with for update in the works? I am not sure if previous root methods will work after this update

    • Christopher Lee

      The root method usong Odin over on XDA has been updated and will continue to work… I took my rooted GS3 back to unroot stock, OTA’d played with it for a minute than went back to root with the latest firmware…

  • jim

    My wife is going to kill me, i updated her s3 this morning before she went to work, just tried to call her and all i got was static,


    mine seems to be fine across the board….. and I just now read this post and changed the settings lol!

  • Mike

    Having same problems

  • AbelRod

    after i updated i couldnt update any apps but i have since fixed it by clearing data and force stop to the play store and google system frame work and then reboot

  • SMD

    Although so far my phone isn’t experiencing issues with this update, it does remind me of what happened to my old phone “HTC Thunderbolt”. When I got it, it worked perfect but many people had “restarting issues” so Verizon updated it and from then on I suddenly had all those same issues that others were having until the day I gave it up. Bummer. Knock on wood for this update cuz I do like the new gallery tweaks and the multi-window thing.

  • akingsfan

    I am experiencing just about ALL of these issues (except for the Caller Name ID). My battery life is SIGNIFICANTLY less, and my 4G LTE connection is unstable. I hope they are working fast & furious on a fix for this! I’m always excited for upgrades, but always nervous, as well, for this very reason!

    • m6droid

      Same here…I thought battery life was a noticeable drop then I thought maybe I was on crack. Thanks for confirming the battery life. As for crack…still unsure.

      • akingsfan

        LOL! Brilliant reply, my friend!

    • mechapathy

      And as soon as they have the fix ready they’ll push it out. After they test it for three months.

  • Scott Tilney

    I’m having trouble sending text and picture messages after the update. I have to restart in order for them to send. 4g and 3g are now down often. I can’t even use navigation sometimes.

  • MrToTo83

    The issue i had was with the camera. It would take a picture but not save it (external or internal) i did a reset and at least that was fixed.

  • bouchigo

    I was having all these mentioned issues. I just went back to my LiquidSmooth backup and everything is good again. Something is definitely up with that latest update.

  • Leo

    Yup I told you guys about this as soon as I updated it. Which was right after you guys said the update went live.

  • David

    Yes I actually just got off the phone with verizon earlier (before seeing this post), the CS agent mentioned they have been getting some complaints about the new update. Transferred me to tech support, opened a ticket, said an engineer will be in the area and I will get a response (yeah right, never do). Needless to say, I am experiencing the mentioned data issues AS WELL as LOTS of dropped calls (I had 5 dropped calls in a 30 minute period of time, they confirmed it was all from my device dropping it, the other 3 dropped calls was from my girlfriends phone I was talking to, which has the exact same phone and is also on the new update, overall 8 dropped calls in 30-40 minutes) which I never had before so badly. Also I must admit, my battery has seemed to drain much quicker, I EVEN HAVE that mophie case/battery which is like having 2 – 2.5 batteries, and yet my battery was down to 28% by the end of the night last night — normally I end up still having AT LEAST 50-60% left with the mophie case battery on after the mophie battery is drained from keeping my phone charged at 100% most of the day. so go figure.

    • KleenDroid

      I would call and say you want an S4 right away. They will offer another S3 which will also be defective. This is their fault.

      • Why should they give you a brand-new phone to replace your old phone, just because of a technical error on a phone Verizon didn’t build? Opportunists like you just make it harder for the rest of us

        • deadpenguins

          Didn’t build it? What does that have to do with anything? They pushed a garbage update to a phone and if the issue is not remedied in DAYS then they need to own up to it. People rely heavily on their service to work in the business world, and this nonsense is money lost to them.

          • StLouisCPhT

            You don’t have to immediately accept the updates they “push” out. Or did you somehow manage to not see the options to defer or reject the update?

          • TylerChappell

            When I had my Thunderbolt, which I also had rooted but with stock software back in the day, I would continuously reject the Verizon update (this was around july-august 2011). Despite continuously rejecting it every time it popped up, my phone auto-downloaded AND installed *tried to install* the update while I was sleeping, without my permission/consent. This got my phone indefinitely stuck in a bootloop which quickly drained the extended battery until I was able to get into Recovery and restore an older backup.

            It’s bs like this why Verizon can kiss my ass.
            Rejecting an unwanted update does not guarantee that the update won’t still be forced onto your phone when you’re not looking. Not on Verizon at least.

        • Tina Filteau

          Maybe because my phone is junk now and was perfect before the update!

        • Jeff

          What kind of ‘logic’ is that? Didn’t build it? They make the HUGE profits from the service, and THEY, not Samsung, BROKE MY PHONE!! I guess you must work for Verizon. They owe me. Luckily, if you wanna call it that, they just changed the terms of my contract, effective today. They reduced my employer discount. Not for any reason, just because they wanted more money. So I can cancel this horrible experience that is Verizon, without owing them a cent. Once and for all. Oh, I live in a fringe area and was only getting 3G before, which was fine for what I do, but now it connects to 3G, then immediately defaults to ‘1x.’ It’s totally useless now, totally. Verizon sucks, they suck badly!

        • KleenDroid

          I understand what you mean and yes some people take advantage of some situations. However some people rely on their phones and we certainly pay a lot of money for them. If they push an update that truly makes the phone almost unusable then that is their issue. It isnt something we should just have to put up with. Based on past experience it could take them months to get another update to fix it.

          if you paid $650 for something that they broke with an update would you be happy?

  • deez nutts

    how can this be i thought the GS3 was the best fn thing since sliced bread?

  • Don Crist

    Verizon has gotten me again. Poor LTE and charging me for things I don’t need or want. Where are you moto? I need relief from big red with the new nexus.

  • hoyce1212

    I have the same 4G issues. I also cannot swipe to the right on a contact and make a call any longer. My browser now randomly closes while browsing the internet. I’ve also had my phone completely locked up to where I had to pull the battery twice while its on the charger. I never had any of these problems before the update.

    • Jon Kruse

      You can swipe to the right to make a call. You just have to start to the right of the contacts picture now. I don’t know if that was done on purpose or not. I had the same problem too and someone helped me out.

    • Christopher Lee

      I have had the browser shutting down on me issue… haven’t really noticed the others…

    • Jensen Senat

      i have everything you had, the phone didn’t lock up lock up, but my setting button and back button no longer functioned, and when i tried to restart it normally, it wouldn’t let me click any of the menu options

  • Disco Stu

    I’ve seen the 4G hold thing happen a couple times, even after disabling the CallerID bloatware, but otherwise everything seems fine w/ my phone after update. Will be interesting to see if my wife runs into any issues.

  • † Chris †

    Happy to say no problems over here…

  • BigWormBigPerm

    The Bobs from Office Space to Verizon: “What would you say you do here”

  • TruthHURTS

    Look at all the idiots who don’t root their phones crying about their S3. Carrier updates being garbage and breaking the phone isn’t news schleprocks. My S3 is works PERFECT being rooted & running a custom ROM. 24+ hrs of battery life, great LTE speeds. Learn how to read fools. CHILDREN can root phones. It’s not rocket science. Anyone too afraid to void warranty is just an ignorant coward. I don’t care what any of your .02 is. If you’re too ignorant to figure it out, head to the Apple store like the rest of the sheep and get your iPhone. Truth hurt eh? DEAL WITH IT

    • phonegod

      want a cookie?

    • viewthis66

      you don’t belong here… get off this site. your negativity and belittling is not welcome.

    • Zeebok

      You sir, are a dick.

      But a wise one, used to have my Droid X rooted and it was awesome. Thought I would give stock a chance on my S3, but no longer. What ROM would suggest?

      • Christopher Lee

        Personally, I would suggest either Hyperdrive rls 13 or Axis M rom if you like the touchwiz framework… If you like the feel of AOSP/AOKP (pure google vanilla experience) than either LiquidSmooth, or Chemeleon Rom… Theres one more but I forget the name of it, that’s similar to Liquid… Without the touchwiz framework though, you lose the capability of motion, for example…

    • BigWormBigPerm

      “My S3 is works PERFECT”… ” Learn how to read fools”

      Learn how to use grammar fool. PS. Your Caps Lock seems to be broken

    • dangolds

      Your post was about as useful as a c*ck flavored lollipop.

    • KleenDroid

      What he meant to say is this:

      There is a benefit to having a rooted phone beyond running custom roms. On more than a few occasions official updates have caused issues. If running custom you can wait to see if there are any problems before jumping in. The devs will have the updates available the same day in most cases. Running custom allows you to eliminate all bloat and have a better user experience. It is very easy to do and is well worth looking into. I have a new S4 already running debloated and will never accept an official update.

      • Flat_Stanley

        At the trade-off of constant maintenance. Custom ROMs generally have fewer bugs, but aren’t bug free. It’s up to you to keep up with the constant updates.

        • KleenDroid

          I agree, and I find it well worth the effort.

      • DigitalEnforcer

        Back when I used to do custom Roms, I always got frustrated with them
        because every ROM I loaded onto my phone would work perfectly for the
        first couple weeks… and then everything slowed down. Seemed like it
        would happen with every single one. Have they figured this out yet as to
        what causes the slow down? I don’t care to keep changing ROMs just to
        keep the speed of the phone up.

  • jcampbell474

    My wife and I both have an S3. Neither will connect to wifi at home now. Both of them strain to hold on to a 4g signal, frequently slip to 3G, and I have even seen 1x a couple of times. All of this makes our battery drain faster and has even heated the phones up to where the screen is noticably hot to the touch. Both were fine before the update. The CDMA/LTE and wifi radios seems to have taken a large step back…
    I got the sneaky caller-id app disabled on our phones immediately after the update. So I don’t think it’s the culprit.

  • XphoneTroll

    When I had my note 2 couple weeks ago.. They had an update and once I updated it, it never bypass the Samsung boot logo.. It just kept repeating itself.. So that update bricked my phone..

  • Deylune

    Galaxy Note III will most likely be my next phone. im really excited for it to come out.

  • Zeebok

    So if that stupid Caller ID thing popped up after a missed call does that mean I got scammed by Big Red and have to go turn it off?

  • Zack Kolev

    Lol, typical Verizon update. More bloat and more issues. VZ always uses the “extensive testing” excuse when they delay already-delayed Android updates. Usually those updates still have some massive flaw, like the random reboots on the Tbolt and crazy battery drain on the Galaxy Nexus.

    Looking forward to leaving these pathetic Verizon “updates” behind…

    • KleenDroid

      I had great experiences on those phones due to never be running stock software.

      but yes I know you shouldn’t have to run custom to have a great experience. Now I have a new S4 and lasted on stock for 3 days.

      • Man, I had a terrible experience with the Tbolt even with custom software.

  • zorak19620

    I have had horrible data connectivity as well as very slow 4G speeds (whenever I get it). Man, I wonder how much the callerID people payed Verizon to force us to use this app.

  • ryan moya

    mine just seems to be running really hot for some reason…and the connectivity issues are present as well

    • dstauff

      yes my gs3 is running extremely hot to the point where the screen get almost hot to the touch

  • yes weaker 4G LTE .. i used to get 4G LTE at my house .. now its spotty at best..
    and the 4G icon stays on all the time even when i am on WIFI.. ????

  • Kurt Weber

    mine went from 14% to 0% in about 2 minutes….. with nothing running. it never did that until i updated

  • Justin Schmiesing

    Every time verizon updates a phone, they break it.

    • Eric Hare

      Maybe that explains why Verizon takes forever to push updates. They know when they eventually do it’ll be broken anyway, so they delay them as much as possible

  • arthur2142

    I’m having the 4G connection issues, except mine will not connect to 3G. I’m also experiencing horrible battery life (at least a 40% decrease)! I had no problems whatsoever with my phone prior to the update, and often went weeks at a time without rebooting. FU Verizon!

  • PhoneGod

    smh…Really itching to cancel this month to month plan i’m on and just head over to tmo and get nexus 4 on pre paid

    • Eric Hare

      Best decision I made. Double-check the coverage maps to make sure T-Mo has service where you need it. If so, I can think of absolutely no reason not to make the switch

      • phonegod

        This the thing that’s holding me back the coverage is very spotty at my job. 60 a month vs 120 month is a big deal man

      • Good luck with that. My brother has T-Mobile in Phoenix, a supposedly good coverage area, and his calls drop every time I talk to him. On my Verizon phone

    • Joe

      Get an outdated phone? Sounds like a good idea

      • Austin Cooper

        I don’t think you can even remotely say its an ”outdated” phone…the N4 is newer than the S3 and is still regarded as one of the fastest and most fluid Android experiences yet.

    • Austin Cooper

      I’ve had T-mo for several years and have been very happy with them. Never had any issues they weren’t willing to fix, not to mention that the new stuff they’re doing with no contract plans is pretty awesome!

  • Bob Buttons

    Good thing I’m on CM10.1.

  • Cory168

    3 hard resets, 1 new sim card and hours on the phone with Verizon and my phone is still doing everything you described. It was running flawlessly for 6 months before, now I can’t even get a Data connection. My case has been “elevated” and I’m awaiting a callback in the next 72 hours. Good job Verizon!

    • Cory168

      And one of the Techs blamed Samsung because it is “their” update. Hello? Soak test??

      • ls

        Yea that’s what they told me to. It’s Samsung’s fault. I’m having all the problems described. Removed Caller ID bloatware as soon as I encountered it.

  • Brad K. Brown

    Having major issues with my S3 after update. Battery life is miserable, 4G seems to be okay, but signal is noticeably weaker, ringtones disappeared, etc. You name it, it’s acting up. I had to factory reset it last night just to get the Play Store to work.

  • iamevie

    The Caller Name ID app also caused my S3 to remain connected to Verizon’s 4G network while connected to Wifi… after disabling the app it was back to normal. Other than that, everything else seems to be okay for now.

    • viewthis66

      interesting… i just disabled it. i hope it works. thanks for the tip.

  • Franklin Ramsey

    Guess everyone using an S3 now has a reason to want to go out and get an S4.

  • dstauff

    literally everything you described as being a problem after the update is happening to my phone! it was running perfectly before the update, and now is slow, stuck on 3G and my battery dies within half a day.

    • Mike Cox

      same with my wifes GS3, which sucks cause i have to hear about it

  • htowngtr

    In my best Simpsons bully voice: HA HA

    • Shane Redman

      His name is Nelson…

      • htowngtr

        Yes, thanks. I was typing quickly and couldn’t remember.

  • Glad I got the Note 2… all that waiting for an SIII update and they still f’d it up. Whats the point of making customers wait if the update causes issues anyway?

  • jkoch2272

    yea, mine has been rough all day. Can barely update simple things or get feeds. And forget about pictures…

  • pizzaparties

    Mine says I am getting 4G, but my speeds are godawful. I’m getting around 0.2-0.7mbps on speedtest (when it works) in NYC. My phone is useless now. VZW & Samsung both suggested a factory reset, but I am traveling this evening.

  • phone$ex

    VZW does this on purpose…they want you to sign a new contract and/or pay full price for the S4.

    • LionStone

      If this happened to me, with an S3, I surely would not buy an S4.

      • DeMarco Ray

        *With Verizon you shouldn’t buy the s4. S4 stock with no carrier add ons is excellent.

      • KleenDroid

        My rooted, Loki’d, and rommed S4 is fantastic. Since I will never receive an official update I will never have to worry about something like this.

        • LionStone

          That’s awesome buddy! You’re handy dandy like that, but I kinda feel bad for all those that aren’t 🙁

  • CaptainHowdy13

    Maybe this is a “factory data reset” fix issue. Worked for my Gnex after 4.2.2 update. Just a thought..

  • Mike

    Greg Morgan took the words right out of my mouth. Verizon’s upgrade process is supposed to take forever to ensure optimal updates are pushed, yet we are still getting stories like this. Makes you wander whats actually going on behind the scenes.

  • A good friend of mine is having a post-update issue with hers where it’s staying connected to both WiFI and LTE. She sent me a screenshot and sure enough, the 4G LTE icon never disappears after she connects to WiFi like it’s supposed to.

    • Jon Kruse

      I am having this same issue. I know my wife’s Droid 4 leaves both icons up there though too. I noticed if you connect to wifi, put it into airplane mode and then disable airplane mode, it will only show it being in wifi mode then.

    • droid5

      Disable the new caller id app and it will take care of that.

    • Courtney Harris

      That’s because of the Caller ID app. Disable it and it will return to normal… At least it did on the S4

      • O’Boise

        Good to know, noticed this morning. Thanks for confirming my theory.

      • David

        I noticed this too, I wondered about that. Good to know. Thanks. Stupid bloatware.

      • dana

        thanks!! you fixed my problem 🙂

      • sean

        had the exact same problem and this fixed it. good job!

      • PiccPete

        IT WORKED!!! YESSS!!!! TY!!

  • viewthis66

    i’m having issues. what helped (not cure) was pulling the SIM card out for a couple of minutes then putting it back in and starting the phone back up. that helped me at least get 4G connection but i don’t get it all the time. at my home i get 4G no problems but with the update i don’t get it at all. also the 3G struggles for bars which in turn seems to makes the battery drain fast and get hot…

  • DroidzFX

    Caller ID…gotta make up for all the ringback tones lost revenue.

    • Where my board takes me

      HEY! I use the Super Mario ringback but my name is Mario and interviewers often comment with great ice breakers. I spend more on other useless monthly charges haha so it’s ok with me.

  • AnotherAndroidKid

    many have been struggling with vz lte lately. It isn’t just the s3.

  • Blue Sun

    Seriously, what do the test monkeys do over there?

    • KleenDroid

      I doubt they actually test these updates on an actual phone. Back in Thunderbolt days we were all running a leak for weeks. We all were screaming about issues including that voice mail notifications were broke. They released it anyway…

  • Greg Morgan

    So much for Verizon’s acclaimed testing practices…

    • Ken Bosse

      this just means it will be months more now that they see they have failed.

      • pblakk

        Well sure but they won’t care… pockets are aligned and consumer is screwed with yet another bastardized Vzw “DROID.” Let alone Samsung w/ the signal complaints/issues to begin with.

    • David Narada Brown

      I was just about to say that intensive testing they do is pointless! The damn phone still has issues. smh!

    • Flat_Stanley

      Exactly! Everyone tries to play off Verizon’s long delays as a result of their extensive testing, when in reality EVERY RELEASE is plagued with bugs. Same story back when the Verizon Galaxy Nexus was released. Extremely delayed, yet filled with problems!

    • Cory_S

      Now they will do twice as much testing.